2

Best Practices for Virtualizing the Client

3

Desktop virtualization has had a traumatic start

Myth … … Reality

The ROI is real, and will develop over time, but is based on choosing the

right use case

There are many other types of desktop virtualization

(ex. Application and profile)

Planning is the hardest part – with the right plan, implementation

can be simple

We’ve been virtualizing in pockets in stop/start implementations

The business justification is all about cost, and a quick ROI

Implementation is the hardest part

It’s “the year” of desktop virtualization - again

Desktop Virtualization = VDI or thin clients

4

Best practices for building out your desktop virtualization infrastructure

Investigate alternative delivery models and avoid common pitfalls

Ensure the right design

Understand desktop virtualization value is different from other

virtualization technologies Define the value

Determine business goals and find the users that will benefit most

Establish goals and users

Revisit your existing endpoint management process and

technologies Manage

5

Security

Use desktop virtualization based on your unique requirements and use cases

Cost control

Management

Productivity 2/3

We helped shift 2/3 of Client IT staff from basic support to

more strategic projects

600% Reduced system deployment

time 600% for more than 4000 desktops

<$ Reduced costs by serving up software licenses as needed,

vs. pre-purchasing

Complete Doctors granted secure

access from anywhere in the hospital

6

Popular use cases and business requirements

Business Segment

User Types

Drivers &

Benefits

• Fewer help-desk calls/more employee uptime

• Improved regulatory compliance (Sarbanes-Oxley, HIPAA, etc.)

• Heightened data security

• Reliability and business continuity

• Improved application access and performance

• Standardized image, applications and support

• Fewer logins through session portability

• Better customer care

• Enable an increasingly mobile workforce

• Doctors

• Nurses

• Clinical technicians

• Secure environments

• Training facilities

• Computer labs

• Student use

• Library systems

• Front-end branch staff

• Call Centers

• Traders

• Shift Workers

• Front-office branch staff

Healthcare Government Education Financial Manufacturing

7

We have built an extensive solution portfolio to help simplify

Simple. Reliable. Complete.

Mobile Client

Networking Servers Storage

Tablet

Files Databases E-mail

Others…

Compliance data

Rich content

8

Dell Desktop Virtualization solutions minimize risk, empower end users

Integrated solution

Flexible delivery models

Managed Cloud Custom

Best practices implementation

Open Standards

• Pre-configured, pre-tested data center architecture

• Reduces deployment time

• Removes the burden of design and configuration – delivering a right-sized, scalable solution

• Thousands of hours of integration testing

• Same infrastructure, on-site or through the cloud

• Includes implementation services and ProSupport

You manage Dell manages

Feasibility Discovery Blueprint Assessment

Design & Implement

Operate & Manage

Customer Managed

9

Dell strives to offer the right device for the end user

Notebooks Mobile Devices

Enterprise-class tablets and smart phones make virtual access more pervasive than ever

Thin and Zero Clients

Repurposed Existing Devices

Dell Notebooks integrate virtual clients with Intel vPro, enabling new levels of mobility, security and manageability

Dell offers a full array of clients from economical access devices to higher performance computing clients

Immediately gain benefits of desktop virtualization by leveraging investments in existing devices.

Take advantage of your vPro clients

Dell or 3rd party

10

University System of Maryland Deliver academic capabilities to members at all times and locations, over a wide range of user devices

Goals • Replace physical with virtual labs

• Create a multi-institutional service

• Offer HPC computing as a service to the wider community

Needs • Leverage existing VDE environment

• Develop a partnership with a single vendor

• Examine SaaS options

10

11

University System of Maryland Issues: • Delivering a solution that works

across multiple institutions

• Developing the right identity management approach

• Ensuring software licensing will work with new business models

• Maintaining end user performance

Desired Results: • Improved access for students

• Consolidate and repurpose lab space

• Develop a self-sustaining business

model

• Provide service for students at institutions not capable of implementing VDE

11

12

Idea exchange session

Why?

Where is desktop virtualization working for you?

How can we better help you?

Please take a moment and provide feedback on this session www.dellworld.com/feedback

Thank you for attending

Thank you!

15

Desktop virtualization can deliver more predictable costs

OS upgrade H/W refresh

Merger/ acquisition

Virtualization deployment

Representative end user virtualization multi-year cost advantage

Traditional desktop costs

Server-hosted Virtual Desktop costs

Time/events

Consolidated, predictable growth; costs scale efficiently

Virtualization up-front costs (mostly CapEX)

Virtualization cumulative savings (CapEx plus OpEx)

Spiky, unpredictable growth; costs scale inefficiently

Source: Taneja group Dec 2010