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Brief Introduction: Business Continuity Business Continuity Services California State University, Long Beach CSULB, 2008

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  • Brief Introduction: Business Continuity Business Continuity ServicesCalifornia State University, Long Beach

    CSULB, 2008

  • *Topics-- What is business continuity?-- Why is it important?-- How is it related to emergency preparedness and disaster recovery?-- What are the key questions to address when developing a continuity plan?

  • How would you continue providingyour areas critical function(s) ifAn earthquake destroys your building?A water pipe bursts in your building and floods your areas work/service spacesall contents are unavailable for several weeks, including computer hard-drives, documents, and specialized equipment/supplies? A fire destroys the campus data center? Half of your areas staff is unavailable for several weeks due to personal or family illness?Copyright Leslie Maltz, Beth Buse, Robert Block. 2008. Pam Downs. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.

  • Importance of PreparingPlanning provides resource backup / alternativesIf staff unavailable who will do the work?If a system or records are gone how do we operate?If a specific building cannot be occupied where do we go?Planning creates routinesRoutines create repetition and normalcyNormalcy generates calm instead of panicPlanning reduces the impact of adverse events and boosts capacity to rapidly restart an organizations critical functionsCopyright Leslie Maltz, Beth Buse, Robert Block. 2008. Pam Downs. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.

  • *Business ContinuityAn ongoing program of activities conducted in advance by an organization to ensure its prepared to continue its mission-critical functions when an adverse event occurs

    ...sometimes called continuity of operations...

  • *Emergency Preparedness / Business Continuity Emergency Preparedness Preparation and planning to cope directly with hazards and crisis-events, to protect people and property

    Business Continuity Preparation and planning to continue teaching, research, and other mission-critical functions despite crisis-eventsCSULB Goal: Continue critical functions as soon as possible and within no longer than 30 days.

  • *CSULB Response Spectrum for Disaster EventsLevel of ActivityTimeBusiness Continuity (BC)Crisis Management (CM)Emergency Response (ER)ERCMBCEmergency Response-- Actions to recognize/declare incident and protect CSULB people, property, and surrounding communities. (Public Safety, EOC, Cabinet, external agencies, some or all business and academic units)Crisis Management-- Continuing activities to manage secondary issues arising from incident. (Cabinet, EOC, some business and academic units, some external agencies)Business Continuity--Ongoing actions to maintain or resume instruction, research, and essential services for campus constituents. (Cabinet, EOC, business and academic units providing critical functions)

  • *CSU Business Continuity Drivers

    CSU Executive Order 1014, Business Continuity Program (October 2007) Specifics on campus BC Planning, per CSU system.

    Governors Executive Order S-4-06 (April 2006) Mandates compliance by all state agencies with Continuity of Operations / Continuity of Government plans and guidelines. (CSU requested to assist in implementation.)

    Pre-mitigation and recovery grant monies are now tied to Federal Government Emergency Preparedness Standards.

    Business continuity planning can safeguard our campus community by minimizing the time and impact of an interruption to the mission-critical activities of our university.

  • *All-Hazards Planning Approach-- Emphasizes identifying, developing capacities essential to address the gamut of emergencies / disasters likely to affect an organization.

    -- Obviates need to develop separate continuity planning for a multitude of hazard scenarios

    -- Uses resource-oriented typology: focuses planning on how an organization will restart or continue critical functions if access to its usual facilities, people, or infrastructure / systems is interrupted

  • *Answer Central QuestionsOverall, a continuity plan addresses two key questions:

    What are the critical functions of your organization?

    2. How will each critical function be continued at sufficient levels if essential people, building(s), or infrastructure elements / systems arent available? (All Hazards Approach to Planning)

  • *Determine Critical Functions of an OrganizationIdentified in terms of functions and services, rather than processes or department names

    A critical function has one or more of these attributes:

    Has direct, immediate effect in preventing loss of life, personal injury, or loss of propertyIs absolutely essential for teaching or researchProvides vital support to critical function(s) of another dept., unit, organizationIs required by lawMust be continued under all circumstancesCannot suffer a significant interruption

  • *Determine capacity and needs for restarting each critical function 1. What are the essential resources (people, facilities, and infrastructure/systems/equipment) for Critical Function n?

    2. If essential resources for Critical Function n are not available, what alternatives exist?

    3. If alternative resources dont exist, what should be put in place? (Establish to do items that can increase capacity for a rapid restart, minimize impact of disaster events.)

  • *

    Three Steps for a Continuity Planning ProgramDetermine critical functions, their priority categories, lead units and representativesDevelop plans (CSULB Continuity Planning Tool)Take action on to do items;Communicate, Test, and Update plan content DevelopIdentify / PrioritizeMaintain

  • *CSULB Continuity Planning ToolAward winning, FEMA-funded, online planning tool Developed by UC-Berkeley, designed for higher education organizationsAdopted for use by all UC campuses, UC Medical Centers Answer series of questions using web-based form, produce a department-based continuity planTHECSULBCONTINUITY PLANNING TOOL

  • *How do we know were done?Written plan(s) and related activities in place that include approaches and indispensable information necessary to recover your areas critical functionsMaintenance calendar established for periodic plan updates, tests, and sharing plan contents with relevant personnelMaintenance conducted (take action on to do items to boost continuity readiness; test, revise and communicate plan contents)

  • CSULB, 2008Cathy Gottlieb Business Continuity Specialist Brotman Hall 320 562/ 985-7148 [email protected] Laws AVP, Quality Improvement Brotman Hall 320 562/ 985-8356 [email protected] CONTINUITY SERVICES CONTACT INFORMATION

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