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2014-15 SFO/OAK GROUND ACCESS STUDY | SUMMARY REPORT

San Francisco International Airport (SFO) Oakland International Airport (OAK) Ground Access Study 2014-2015 Summary Report

Study Conducted and Reporting By Corey, Canapary & Galanis Research 447 Sutter Street, Penthouse North San Francisco, CA 94108


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Table of Contents Introduction ................................................................................................................. 3 Executive Summary ...................................................................................................... 4 Ground Access Mode ................................................................................................ 5 Trip Purpose .............................................................................................................. 9 Origin ......................................................................................................................... 10 Destination ................................................................................................................ 12 Northern California Residents ................................................................................... 14 Visitors ....................................................................................................................... 15 Bay Area Airport Use ................................................................................................. 16 Detailed Results by Airport San Francisco International Airport ..................................................................................... 18 Ground Access Mode ................................................................................................ 20 Residency .................................................................................................................. 30 Personal Vehicles ...................................................................................................... 31 Rental Vehicles .......................................................................................................... 36 Rideshare Services .................................................................................................... 37 BART .......................................................................................................................... 41 Caltrain ...................................................................................................................... 42 AirTrain ...................................................................................................................... 43 Scheduled Airport Bus ............................................................................................... 44 Shared Ride Van ........................................................................................................ 46 Hotel/Motel Courtesy Shuttle ................................................................................... 48 Trip Purpose .............................................................................................................. 50 Origin ......................................................................................................................... 51 Destination ................................................................................................................ 53 Travel Party ............................................................................................................... 55 Luggage ..................................................................................................................... 57 Northern California Residents ................................................................................... 59 Visitors ....................................................................................................................... 63 Bay Area Airport Use ................................................................................................. 68 Household Income .................................................................................................... 76 Age............................................................................................................................. 78 Gender ....................................................................................................................... 81


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Table of Contents (Continued) Oakland International Airport ............................................................................................... 82 Ground Access Mode ................................................................................................ 85 Residency .................................................................................................................. 97 Personal Vehicles ...................................................................................................... 98 Rental Vehicles .......................................................................................................... 104 Rideshare Services .................................................................................................... 105 BART .......................................................................................................................... 109 Scheduled Airport Bus ............................................................................................... 113 Shared Ride Van ........................................................................................................ 115 Hotel/Motel Courtesy Shuttle ................................................................................... 117 Trip Purpose .............................................................................................................. 119 Origin ......................................................................................................................... 120 Destination ................................................................................................................ 121 Travel Party ............................................................................................................... 123 Luggage ..................................................................................................................... 125 Northern California Residents ................................................................................... 127 Visitors ....................................................................................................................... 131 Bay Area Airport Use ................................................................................................. 136 Household Income .................................................................................................... 144 Age............................................................................................................................. 146 Gender ....................................................................................................................... 149 Study Atlas

SFO Origins of Northern California Residents Origins of Visitors Origins of Personal Vehicle Users Origins of BART Users Origins of TNC Users

OAK Origins of Northern California Residents Origins of Visitors Origins of Personal Vehicle Users Origins of BART Users Origins of TNC Users Appendix Survey Instruments Survey Objectives and Methodology Statistical Reliability of Results Sampling Plan Interviewer Training


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Introduction The San Francisco Bay Area is primarily served by three airports: San Francisco International Airport (SFO), Oakland International Airport (OAK) and San Jose International Airport (SJC). SFO and OAK, collectively, serve over 59 million of the over 69 million passengers who fly through Bay Area airports each year. Since 1975, studies have been conducted at Bay Area airports to obtain detailed information from randomly-selected air passengers originating from the airports regarding their trip to (and occasionally from) the airport and aspects of their air travel. Data derived from these surveys are used to support airport access modeling, physical planning, marketing, and public information initiatives. For the 2014-2015 study, both SFO and OAK sought to conduct an updated study which accurately reflected recent changes in passenger habits and technology, particularly as they apply to how passengers access each airport. Specifically, key goals of this survey included: Assess mode share for trips to and from the airport, including a new mode, Transportation Network

Companies (TNCs); Determine local travel patterns for air passengers; Clarify private car use, including use of airport-area parking utilization and electric car charging

stations; Gather discrete trip details, including trip purpose, visitor/resident status, size of travel party, and

location of origin and destination.

Corey, Canapary & Galanis (CC&G) was contracted to conduct the 2014-2015 study. CC&G developed the survey methodology, including survey instruments and sample design, and pre-tested the questionnaire. CC&G was also responsible for conducting survey training and deployment, as well as management of CC&G's experienced interviewers over the year-long survey period. Finally, CC&G performed all data processing (including data coding, logic checks, and data correction), tabulated the survey results, and produced this report. The report is divided into three sections. The Executive Summary presents a top level overview of the report that emphasizes the most salient findings. The Detailed Results by Airport section provides further detail of the topics covered in the Executive Summary, by individual airport. The Appendix provides supporting documents and information about procedures used in the survey. In reviewing the results, please note that percentages shown are rounded to a whole number. Thus, percentages may not total 100% due to rounding, and percentages of sub-groups may not equal the group total. Also, note that “don’t know” and “refused” answers were removed from the data sets when calculating percentages. Percentages are based on those responses which provided an answer to the question, so bases may fluctuate.


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Executive Summary


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Mode Share-Overall Personal vehicle was the most popular choice to access each airport, followed by rental car and BART. Respondents at OAK were far more likely to use a private car or vehicle than those at SFO. Respondents originating their flights at SFO were more likely to take a TNC or a taxi than those at OAK.

Shared Ride and Hired Driver Ground Transportation

SFO has a high share of passengers using Shared Ride and hired driver ground transportation (47%), broken down as follows: a) commercial van/bus transit (shared ride van, scheduled airport bus, hotel/motel courtesy shuttle, chartered bus/van) accounted for 13% of trips; b) Public transit (BART, SamTrans) made up 11%; and c). Taxicabs, limousines, and the new category of TNCs accounted for 23%. However, personal and rental autos still represented the majority of access trips (53%).

Auto Based Transit

Auto based transit (e.g., personal vehicle,

rental car, taxicabs, limousine, TNC) comprised 83% of all trips to OAK. Public transit (e.g., BART, AC Transit, Amtrak) accounted for 11%. Private Bus/Van transit (e.g., Hotel/Motel Courtesy Shuttle, Shared ride Van, Scheduled Airport Bus, Chartered Bus/Van) comprised the remaining 6% of the total access mode share.

Other modes include scheduled airport buses, chartered buses, SamTrans, AC Transit, Caltrain, and Amtrak. Modes of access vary by county or city of origin, resident or visitor status, and trip purpose, among other factors.

Personal Vehicle, 38%

Rental Car, 15%

BART, 11%

Taxicab, 10%

TNC, 6%

Limousine, 7%

Hotel Shuttle, 4%

Other Modes, 10%

SFO(Originating Passengers)

Personal Vehicle, 59%

Rental Car, 15%

BART, 11%

Taxicab, 4%

TNC, 2%

Limousine, 3%

Hotel Shuttle, 3% Other Modes, 4%OAK


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Mode Share by Origin County (inside the Bay Area) SFO

Bay Area County

Total San

Francisco San

Mateo Santa Clara

Contra Costa Alameda Marin Sonoma Napa Solano

Base - Respondents that started their airport access trip in the Bay Area*

16,786 6,723 3,138 2,253 1,033 1,910 670 599 261 199

(%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

Personal Vehicle 38 22 41 53 50 46 44 44 26 66 Rental Car 15 9 16 21 11 13 14 26 49 14 BART 11 16 2 <1 26 24 1 1 - 10 Taxicab 10 19 9 6 2 5 3 1 2 2 Limousine - serving single party only**

7 11 3 7 6 4 5 3 5 3

TNC's (Uber, Lyft, Sidecar etc.)

6 12 3 4 1 3 1 <1 <1 -

Shared Ride Van - serving multiple parties

6 10 2 6 3 4 1 5 1 2

Hotel/motel Courtesy Shuttle

4 - 23 <1 - - - - - -

Scheduled Airport Bus 2 - - - <1 - 30 19 15 2 All other modes 2 2 1 3 1 1 2 2 2 2

OAK Bay Area County

Total San

Francisco San

Mateo Santa Clara

ContraCosta Alameda Marin Sonoma Napa Solano

Base - Respondents who started their airport access trip in the Bay Area*

8,745 924 241 255 1,956 4,034 334 476 219 306

(%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

Personal Vehicle 59 27 59 68 72 55 73 61 47 77 Rental Car 15 11 18 19 13 14 15 21 32 12 BART 11 34 13 4 8 11 1 <1 <1 4 Taxicab 4 10 2 3 2 6 1 <1 <1 1 Limousine - serving single party only*

3 7 2 2 3 2 2 1 2 2

Hotel/motel Courtesy Shuttle

3 - - - - 6 - - - -

Shared Ride Van - serving multiple parties

2 4 2 2 1 2 1 1 - 1

TNC (Uber, Lyft, Sidecar, etc.)

2 6 3 1 1 2 <1 - 1 <1

Scheduled Airport Bus 1 - - - - - 5 16 14 1 All other modes 1 1 - 1 - 1 1 - 3 2

* The Bay Area is defined as the counties of San Francisco, San Mateo, Santa Clara, Contra Costa, Alameda, Marin, Sonoma, Napa, and Solano ** Includes Uber Black


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Mode Share-Overall Details Personal Vehicle Approximately a third of all respondents (i.e., 29% at SFO and 40% at OAK) parked at the airport or an off-

Airport parking facility. The average (mean) duration for amount of time a car was parked at the airport was about the 85 hours (3

days, 13 hours) for SFO. The median duration was 72 hours (3 days). At OAK, the mean duration was 84 hours (3 days, 12 hours) and the median duration was also 72 hours (3 days). Notably, at SFO, 18% of respondents were parking their car for 12 hours or less. At OAK, this number was 10%.

o At SFO, nearly one in ten (9%) of private car users who parked at at or near the airport dropped passengers at the curb before parking. At OAK, this was nearly one in twenty (5%).

o At SFO, the short term parking lots (the Domestic and International Terminal garages) accounted for 38% of the on-airport parking, with the Long Term Garage accounting for 27%. At OAK, the most popular on airport lot was the Daily Lot at 27%, with the Economy Lot at 20%.

o 29% of SFO respondents and 42% of OAK respondents indicated that they parked in an off-airport parking lot.

Two percent of respondents at SFO and 1% at OAK who parked at or near the airport drove a plug in electric vehicle. A minority plugged in their vehicle at the Airport.

For Profit Rideshare Service or Transportation Network Company (TNC) Uber-X was the most popular service used during the study, with over half of TNC users at SFO (55%) and

nearly two thirds of TNC users at Oakland (63%) stating that they used it to get to the airport – a percentage that grew during the survey year.

Prior to using a TNC, respondents were most likely to have used a taxi (53% at SFO and 35% at Oakland) to get to the airport.

BART At SFO, the three most cited stations where respondents boarded BART were in downtown San Francisco.

These included Powell (22%), Montgomery (9%) and Civic Center-SF (9%). At OAK, the most cited stations were Downtown Berkeley (10%), Montgomery (8%), and Powell (8%)

Overall, walking was the most prevalent way respondents got to BART, with over half of BART riders (57% at SFO and 51% at OAK) citing this method. Nearly a quarter of respondents at SFO (22%) and at OAK (24%) were dropped off and 12% at SFO and 14% at OAK used some form of public transit to get to their BART station.

o Respondents boarding BART at suburban stations were most likely to be dropped off than walk. At SFO, 56% of those respondents boarding at suburban stations were dropped off, compared to 19% who walked and 10% who drove and parked. At OAK, 45% were dropped off, compared to 24% who walked and 11% who drove and parked.

Other Modes At SFO, Marin Airporter provided 60% of scheduled Airporter bus trips. This was followed by Sonoma County

Express at 23%, and Evans Airport Service at 11%. At OAK, 70% cited Sonoma County Airport Express and 30% cited Evans Airport Service.

SuperShuttle was the most cited shared ride van service, with 62% using it to get to SFO, and 52% to OAK. Among those who used a hotel courtesy shuttle, the top origin hotels at SFO were the Best Western El Rancho

in Millbrae and the Marriott and Hyatt Regency in Burlingame representing 23% of all SFO hotel courtesy shuttle passengers. The top origin hotels at OAK were the Hilton Oakland Airport, the Days Inn Oakland Airport, and the Econo Lodge and Suites, all in Oakland. These three hotels represented 39% of all hotel courtesy shuttle passengers.


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Modes Used for Arriving Flights The current Bay Area Airports survey focuses on the airport access trip, since passengers are interviewed as they await departing flights. However, this survey also asked passengers key questions about their travel in the other direction, including ground transportation used. Respondents who were residents of Northern California were asked what method they planned to use to get from the same airport to their destination in Northern California when they returned. Respondents who were not residents of Northern California were asked what method they had used to get from the same airport to their local destination. At SFO, 27% of respondents used a different form of ground transportation in the other direction.

o Visitors were more likely than Northern California residents to shift ground mode. o Overall, rental car users were the least likely to shift ground mode and TNC/Uber Black users were the

most likely. o Most mode shift occurs from the airport access mode to a private vehicle (as a driver or passenger) or

taxicab for airport egress. o Notably, nearly a third (30%) of TNC/Uber Black users and a quarter (26%) of limousine users plan to

use, or did use a taxicab to get to their destination from SFO. These two groups saw the greatest number of mode changes to taxis.

At OAK, 11% of respondents shifted their access mode. o Northern California residents were more likely than visitors to shift ground mode. o Overall, rental car users were the least likely to shift ground mode, and hotel/motel courtesy shuttle

users were the most likely. o Most mode shift occurs from the airport access mode to a private vehicle (as a driver or passenger)

for airport egress.

SFO Surveyed Access Mode to Airport

Overall Rental Car

Personal Vehicle

Taxi cab

BART Sked Airport

Bus

Limo Shared Ride Van

Hotel/Motel

Ride- Share*

Other

% Who Changed Modes for the Egress Trip

27 13 15 27 28 38 44 48 53 59 49

OAK

Surveyed Access Mode to Airport

Overall Rental Car

Personal Vehicle

BART Limo^ Taxi cab

Sked Airport

Bus

Share Ride Van

Ride- share*

Hotel/Motel

Other

% Who Changed Modes for the Egress Trip

11 5 7 19 29 54 40 51 54 57 43

*Note: Respondents were not asked to state which rideshare service they used. This figure includes those who used Uber Black.


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Trip Purpose

SFO Respondents at SFO were equally likely to be traveling for vacation, or a business trip not involving a convention or conference. Travel to visit friends or relatives was almost as high.

OAK Respondents at OAK were

similarly distributed among those who were traveling: to visit friends or relatives; for a business trip, or for a vacation.

Other purposes include trips made for school or personal business/family emergency.

Business Trip (not convention or

conference), 32%

Vacation, 32%

Visit Friends or Relatives, 27%

Convention/Conference, 5%

Other, 5% SFO

Business Trip (not convention or

conference), 31%

Vacation, 27%

Visit Friends or Relatives, 33%

Convention/Conference, 3%

Other, 6% OAK


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Trip Origin Locations for San Francisco International Airport Passengers

SFO The most common type of trip origin was one’s own home, although fewer than half of respondents started there. Together, one’s own home and commercial lodgings accounted for almost half of trip origins.

Respondents at SFO were more likely to have started their trip at a hotel or other lodging than those at OAK.

• Respondents at SFO were most likely to have begun their trip in San Francisco County or San Mateo County, but nearly half (44%) came from other Bay Area counties, or from outside of the Bay Area*

Other origin types include a convention

center, a school/university, or an attraction (such as Fisherman’s Wharf or Yosemite National Park) * The Bay Area is defined as the counties of San Francisco, San Mateo, Santa Clara, Contra Costa, Alameda, Marin, Sonoma, Napa, and Solano

Home, 39%

Hotel or other lodging, 34%

Someone else's home,

18%

Work, 7%

Other, 2% SFO

San Francisco County, 38%

San Mateo County, 18%

Santa Clara County, 13%

Alameda County, 11%

Contra Costa County, 6%

Other Bay Area Counties, 10%

Outside of Bay Area, 5%

SFO


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Origin Locations for Oakland International Airport

OAK Slightly more than half of respondents

indicated that they left from their own home to get to the airport.

Respondents at OAK were much less

likely to have started their trip at commercial lodging than SFO passengers, and slightly more likely to have started their trip at work.

• Respondents at OAK were most likely to have begun their trip in Alameda County or Contra Costa counties, but just over a third (36%) started in other Bay Area counties, or outside the Bay Area.

Other origin types include a convention center, a school/university, or an attraction (such as Fisherman’s Wharf or Yosemite National Park)

* The Bay Area is defined as the counties of San Francisco, San Mateo, Santa Clara, Contra Costa, Alameda, Marin, Sonoma, Napa, and Solano

Home, 51%

Hotel or other lodging, 19%

Someone else's home,

19%

Work, 9%

Other, 2% OAK

Alameda County, 43%

Contra Costa County, 21%

San Francisco County, 10%

Santa Clara County, 3%

San Mateo County, 3%

Other Bay Area Counties, 14%

Outside of Bay Area, 6%

OAK


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Air Destinations When asked to provide their ultimate air destination, approximately: SFO • 31% were traveling to the Western United States (including California and Hawaii). • 45% were traveling to other parts of the United States, and • 24% were traveling internationally. OAK • 73% was somewhere within the Western United States (including California and Hawaii).

The Los Angeles Metro Area (Burbank, Los Angeles, Long Beach, Ontario, and Santa Ana airports)

was the most cited destination at both SFO and OAK.

Region Total

Overall SFO OAK Base – Originating Respondents 27,121 17,781 9,340 (%) (%) (%) DOMESTIC DESTINATIONS Western United States (excluding CA, HI) 23 17 35 California 20 14 32 Northeastern United States 13 17 6 Midwestern United States 10 12 8 Southeastern United States 6 7 3 Southcentral United States 6 6 6 Hawaii 4 3 6 INTERNATIONAL DESTINATIONS Europe 5 7 2 East Asia 4 6 <1 Mexico, Central America, And The Caribbean 3 4 2 Canada 2 3 <1 Australasia & Oceania 1 1 <1 Central Asia & India 1 1 <1 Middle East 1 1 <1 South America <1 1 <1 Africa <1 <1 <1

Key to US Regions


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Top Ten Domestic Metro Area Destinations

Top Ten International Metro Area Destinations


SFO Total

Base – Originating Respondents 17,781 (%) Los Angeles, CA 10 New York, NY 7 Seattle, WA 4 Chicago, IL 4 Las Vegas, NV 4 Boston, MA 3 Washington, DC 3 San Diego, CA 3 Denver, CO 2 Dallas-Ft. Worth, TX 2


OAK Total

Base – All Respondents 9,340 (%) Los Angeles, CA 26 Las Vegas, NV 7 Seattle, WA 6 San Diego, CA 6 Phoenix, AZ 5 Portland, OR 5 Salt Lake City 3 Kahului, HI 3 Denver, CO 3 Chicago, IL 2


SFO Total

Base – Originating Respondents 17,781 (%) London, England 2 Puerto Vallarta, Mexico 1 Tokyo, Japan 1 Toronto, Canada 1 Paris, France 1 Shanghai, China 1 Vancouver, Canada 1 Beijing, China 1 Seoul, South Korea 1 Dublin, Ireland 1


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Northern California Residents: Characteristics of Return Trip

The great majority of Northern California residents planned to return to the same airport they left from – OAK passengers slightly less so than SFO passengers.

Northern California residents were most likely to say they were planning on using a personal vehicle (whether parked at the airport or being picked up) or BART to leave the airport once they returned.

Commercial ground transportation was less likely to be used at OAK, where almost double the percentage were driving a vehicle that had been parked.

SFO OAK Base – Originating respondents who live in Northern California 8,060 5,433 Average number of days a Northern California resident is planning to be out of the area 11 7 How are Northern California residents returning from their trip (if applicable)? (%) Returning to original airport 96 92 Returning to another Northern California airport 2 5 Car/Motorcycle 1 2 Train <1 <1 Bus <1 <1 Ship <1 - Not returning 1 1 Base – Originating respondents who live in Northern California who are returning to their original airport 7,705 4,993 How are Northern California residents leaving the airport when they return? (%) Picked up by someone in a private vehicle 34 36 Personal vehicle parked at airport or nearby 23 41 BART 14 12 Taxicab 10 3 TNC (including Uber Black)* 5 2 Shared ride van 4 2 Limousine serving your party only (excluding Uber Black) 4 2 Scheduled airport bus 3 1 Hotel/Motel courtesy shuttle 1 1 Rental car 1 1 Chartered bus or van serving your travel party only <1 <1 Caltrain (after transfer) 1 - SamTrans or AC Transit <1 <1 Amtrak (after transfer) - <1

*Note: Respondents were not asked to state which TNC service they were planning to use.


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Northern California Visitors: Characteristics of Arriving Trip

Fewer visitors than residents used the same airport for travel in the other direction. Over 6% didn’t arrive in the Bay Area by air.

At OAK, rental car and personal vehicle were chosen for almost three quarters of egress trips. At SFO, less than half of respondents left the airport by private or rental vehicle. The top commercial

modes were taxicab and BART, accounting for almost one third of respondents. This compares to 24% of visitors using a taxicab or BART traveling to the airport.

SFO OAK Base – Originating respondents who do not live in Northern California 9,721 3,907 Average number of days a visitor was in the area 8 7 How did visitors arrive in the Bay Area? (%) Flew into surveyed airport 91 84 Car/Motorcycle 5 5 Flew into SFO (surveyed at OAK) - 7 Flew into OAK (surveyed at SFO) 2 - Flew into SJC 1 2 Bus 1 <1 Flew into Sacramento International Airport, then traveled to Bay Area <1 1 Train <1 <1 Ship <1 <1 Flew into Sonoma County airport <1 <1 SFO OAK Base – Originating respondents who do not live in Northern California who arrived at the airport in which they were surveyed 8,800 3,279 How did visitors leave the airport when they arrived? (%) Rental car 27 38 Picked up by someone in a private vehicle 22 35 Taxicab 20 7 BART 12 10 Shared ride van 6 2 Hotel/motel courtesy shuttle 4 3 TNC (including Uber Black)* 3 2 Limousine serving your party only (excluding Uber Black) 3 2 Chartered bus or van serving your travel party only 1 1 Scheduled airport bus 1 1 Personal vehicle parked at airport or nearby <1 1 Caltrain (after transfer) <1 - SamTrans or AC Transit <1 <1 Amtrak (after transfer) - <1

*Note: Respondents were not asked to state which TNC service they used.


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Bay Area Airport Use

SFO OAK Base - Originating respondents 17,781 9,340 (#) Average number of people in travel party (traveling on same flight) 1.7 1.6 Average number of children under 12 in travel party (when more than one person in travel party) 0.2 0.3 Average number of people arriving at SFO/OAK in same vehicle 1.6 1.5 Average number of pieces of luggage checked 1.1 1.0 Average times in the past year, including this trip, flying out of San Francisco Airport 4.8 1.9 Average times in the past year, including this trip, flying out of Oakland Airport 0.6 5.1 Average times in the past year, including this trip, flying out of San Jose Airport 0.5 0.4 Average times in the past year, including this trip, flying out of Sacramento Airport 0.2 0.3

Frequent Bay Area air travelers tend to have a preferred airport

o Of those SFO respondents who used Bay Area Airports 6 times or more a year, the average use of SFO was 13 times with a median of 8 times. They used OAK an average of twice in the past year, with a median of <1 time. They used San Jose once and Sacramento less than once in the past 12 months.

o Of those OAK respondents who used Bay Area Airports 6 times or more a year, the average use of OAK was 12 times with a median of 7 times. They used SFO 4 times with a median of 2 times. These respondents averaged only 1 trip per year from either San Jose or Sacramento.

Frequent Bay Area air travelers tend to use TNC’s and Limo more often than infrequent air travelers. o At SFO, respondents who used a TNC to get to SFO were the most frequent users of SFO with

an average of 9 times and a median of 5 times in the past year. Limo riders (including those using the Uber Black platform) were also frequent users of SFO, averaging 7 times with a median of 3 times. The next most frequent users arrived by taxi or personal vehicle. Both averaged 5 trips in the past year with a median of 2.

o At OAK, the mode used by respondents who traveled most frequently was limo (with an average of 8 trips and a median of 3 trips in the past year). TNC riders were also frequent air travelers at OAK, with an average of 7 times and a median of 3 times. The next most frequent air travelers were those who used taxicabs and personal vehicles; each averaged 6 trips in the past year with a median of 2 trips.


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Bay Area Airport Use (Resident and Visitors)

Residents SFO OAK Base – Originating respondents who live in Northern California 8,060 5,433 (#) Average number of people in travel party (traveling on same flight) 1.6 1.6 Average number of children under 12 in travel party (when more than one person in travel party) 0.3 0.2 Average number of people arriving at SFO/OAK in same vehicle 1.5 1.6 Average number of pieces of luggage checked 1.0 1.0 Average times in the past year, including this trip, flying out of San Francisco Airport 7.0 2.4 Average times in the past year, including this trip, flying out of Oakland Airport 1.1 6.4 Average times in the past year, including this trip, flying out of San Jose Airport 0.7 0.4 Average times in the past year, including this trip, flying out of Sacramento Airport 0.2 0.3

Visitors SFO OAK Base – Originating respondents who do not live in Northern California 9,721 3,907 (#) Average number of people in travel party (traveling on same flight) 1.7 1.6 Average number of children under 12 in travel party (when more than one person in travel party) 0.2 0.2 Average number of people arriving at SFO/OAK in same vehicle 1.7 1.5 Average number of pieces of luggage checked 1.2 1.0 Average times in the past year, including this trip, flying out of San Francisco Airport 3.1 0.9 Average times in the past year, including this trip, flying out of Oakland Airport 0.3 3.9 Average times in the past year, including this trip, flying out of San Jose Airport 0.3 0.4

Average times in the past year, including this trip, flying out of Sacramento Airport 0.1 0.4


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San Francisco International Airport (SFO) Detailed Results


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Introduction In the July 2014-June 2015 fiscal year, San Francisco International Airport experienced a passenger traffic increase of 4.5% to a new high of 48.2 million passengers - 132,000 on an average day - representing 70% of the Bay Area total. International passenger traffic increased by 5.3%. A total of 40 passenger airlines operated at SFO, including 29 foreign carriers, with nonstop or direct service to over 80 destinations. On an average day there were over 1,000 commercial flights. Seating capacity of planes varied from 30 to over 500. The average domestic flight carried 111 passengers and the average international flight 196 passengers. The world’s largest aircraft, the A380, was operated by four airlines. The major ground transportation development of the year was the rise of Transportation Network Companies (TNC’s) such as UberX and Lyft, which enable contracted private motorists to pick up and drop off customers with all transactions handled via smartphone. Nonexistent just a few years ago, TNC’s accounted for 4% of passenger access trips in Summer 2014, rising to 9% in Spring 2015 after the firms received SFO permit authority for dropoffs and pickups. The limousine mode share also rose from 3% several years ago to 8% at the end of the survey period, as transactions were increasingly handled on the Uber platform. Taxicabs and Shared Ride vans saw declines in passenger traffic in early 2015, compared to the same quarters a year earlier. Transit (primarily BART), personal vehicle access, and parking transactions were flat compared to the previous year. TNCs and limousines are less prevalent for longer trips where highway congestion is a factor, especially trips requiring bridge crossings. Such trips more likely involve private or rental car, BART, or scheduled airporter bus access.


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Ground Access Mode-Overall

SFO has a high share of passengers using Shared Ride and hired driver ground transportation (47%). Of the 47%, 23% was taxis, limousines, and TNCs. 13% was taxicabs, private vans or bus transit (shared ride vans, scheduled airport buses, hotel/motel courtesy shuttles, chartered buses and vans). Finally, public transit (BART, SamTrans, Caltrain) made up 11% of the total mode share.

While almost half of SFO passengers used alternatives to personal and rental vehicles, 53% still used these modes for Airport access.

Among connecting passengers who left SFO during a long layover, 33% used BART to get back to the airport. Just over a quarter (26%) used a private car or vehicle

Q9 How did you get to/get back to the airport today?

Total Base - Originating Respondents 17,781 (%) Personal Vehicle 38 Rental Car 15 BART 11 Taxicab 10 Limousine serving your party only (Including Uber Black) 7 TNC (Uber, Lyft, Sidecar, etc.) 6 Shared ride van serving more than one party 6 Hotel/Motel courtesy shuttle 4 Scheduled Airport Bus 2 Chartered bus or van serving your travel party only 1 BART from Caltrain <1 SamTrans <1

Total Base – Connecting Respondents on Long Layover 110 (%) BART 33 Personal Vehicle 25 Taxicab 14 Shared ride van serving more than one party 12 Rental Car 5 TNC (Uber, Uber Black, Lyft, Sidecar, etc.)** 5 Hotel/Motel courtesy shuttle 3 Limousine serving your party only 1 Scheduled Airport Bus 1 Chartered bus or van serving your travel party only 1

** Note: Connecting respondents were not asked to state which TNC they used.


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Ground Access Mode Detail - Origin Location Among Bay Area counties, respondents who started their trip in San Francisco are least likely to use

a private or rental vehicle, and most likely to use BART, a taxicab, shared ride van, or TNC Respondents leaving from their own home, or someone else’s home are most likely to use a private

vehicle. Respondents leaving from hotels are most likely to use a rental car

Q9 How did you get to the airport today?

Total Bay Area Counties*

Other CA/ Reno Area , NV

Base - Originating Respondents

17,781 16,786 980

(%) (%) (%)

Personal Vehicle 38 36 59 Rental car 15 14 28 BART 11 11 3 Taxicab 10 11 - Limousine - single party only (incl. Uber Black)

7 7 2

TNC's 6 6 - Shared ride van serving more than one party

6 6 -

Hotel/Motel courtesy shuttle

4 4 -

Scheduled airport bus 2 2 3 All other modes 2 2 4

Bay Area County

Total San

Francisco San

Mateo Santa Clara

Alameda Contra Costa

Marin Sonoma Napa Solano

Base - Originating Respondents who started their trip in the Bay Area*

16,786 6,723 3,138 2,253 1,910 1,033 670 599 261 199

(%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

Personal Vehicle 38 22 41 53 46 50 44 44 26 66 Rental car 15 9 16 21 13 11 14 26 49 14 BART 11 16 2 <1 24 26 1 1 - 10 Taxicab 10 19 9 6 5 2 3 1 2 2 Limousine - single party only (incl. Uber Black)

7 11 3 7 4 6 5 3 5 3

TNC'S 6 12 3 4 3 1 1 <1 <1 - Shared ride van serving more than one party

6 10 2 6 4 3 1 5 1 2


4 - 23 <1^ - - - - - -

Scheduled airport bus 2 - - - - - 30 19 15 2 All other modes 2 2 1 3 1 1 2 2 2 2

* The Bay Area is defined as the counties of San Francisco, San Mateo, Santa Clara, Contra Costa, Alameda, Marin, Sonoma, Napa, and Solano ^ Note that there does not appear to be any official hotel courtesy shuttle to SFO that leaves from Santa Clara county.


22

Total Home Other Residence Hotel Work Base - Originating Respondents

17,781 6,904 3,235 5,951 1,310

(%) (%) (%) (%) (%) Personal Vehicle 38 60 56 7 21 Rental car 15 1 13 30 24 BART 11 10 10 10 17 Taxicab 10 7 4 17 14 Limousine - single party only (incl. Uber Black)

7 6 3 9 9

TNC'S 6 7 5 4 10 Shared ride van serving more than one party

6 5 4 9 2


4 <1 <1 12 -

Scheduled airport bus 2 3 3 1 1 All other modes 2 1 1 2 2


23

Ground Access Mode Detail – Trip Purpose While those traveling for business or a convention are more evenly distributed among modes,

almost two-thirds (64%) of those on trips to see family or friends use a private vehicle or BART.


Total Convention/ Other

Business

Visit Friends Or Family

Vacation All Others


17,781 6,579 4,716 5,607 879

(%) (%) (%) (%)

Personal Vehicle 38 26 52 36 52 Rental car 15 19 9 16 10 BART 11 10 12 11 12 Taxicab 10 16 5 9 5 Limousine - single party only (incl. Uber Black)

7 10 4 5 3

TNC'S 6 8 5 5 3 Shared ride van serving more than one party

6 4 5 8 6


4 4 2 5 3

Scheduled airport bus 2 1 3 2 3 All other modes 2 2 1 2 3


24

Ground Access Mode Detail - Income Users of shared ride vans are the least affluent, and limousine users are the most affluent ground

transportation customers. Other modes attracting passengers with higher than average mean household incomes are rental

car, taxicab, and to a lesser extent TNCs. Q9. How did you get to the airport today?

Household Income

Total

Less than $100,000

$100,000 - $200,000

Over

$200,000 Base - Originating Respondents

17,781 5,031 4,165 2,902

(%) (%) (%) (%)

Personal Vehicle 38 40 34 34 Rental car 15 12 18 17 BART 11 16 11 8 Taxicab 10 7 11 14 Limousine - single party only (incl. Uber Black)

7 4 7 12

TNC'S 6 6 7 7 Shared ride van serving more than one party

6 7 5 3


4 4 4 4

Scheduled airport bus 2 2 2 1 All other modes 2 2 1 1

Modeshare

>>>>>>>>>>>>>>>>>>>>>>>>>>Read Across>>>>>>>>>>>>>

(Income ranges and midpoints used to calculate mean and median)^

Total Personal Vehicle

Rental

Car

Taxi cab

Shared Ride Van

Sched. Airport

Bus

BART

TNC

Limo*

All

Others (%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

Under $25,000 [$12,500] 6 49 7 6 7 3 17 4 2 5 $25,000-$49,999 [$37,499.5] 9 47 9 6 7 2 16 4 3 5 $50,000-$74,999 [$62,499.5] 13 38 13 6 9 2 16 6 5 5 $75,000-$99,999 [$87,499.5] 14 36 14 9 7 2 14 6 5 6 $100,000-$149,999 [$124,999.5] 20 33 18 10 5 2 12 7 6 6 $150,000-$199,999 [$174,999.5] 14 34 18 12 4 2 10 7 8 5 $200,000-$299,999 [$249,999.5] 13 35 16 15 3 2 9 7 8 5 $300,000 and over [$400,000] 11 33 17 13 2 1 6 8 16 4 Mean Annual Income^ (in $1000) 152 143 166 177 112 129 122 164 211 146

^ The income question on the survey instrument asked the respondents to cite their income based on the ranges shown on the tables above. The mean figure is derived from the midpoints of these ranges. These midpoints are shown in the tables above in brackets.


25

Ground Access Mode Detail - Bay Area Airport Use Frequent users of Bay Area airports are more likely to use a private vehicle, TNC, or limousine to

get to SFO, and much less likely to use a rental car, Shared Ride van, or hotel courtesy shuttle. Q9 How did you get to the airport today?

Times using Bay Area airports in the past 12 months

Total 1 2-5 6 or more


17,781 5,622 7,118 5,005

(%) (%) (%) (%)

Personal Vehicle 38 28 42 42 Rental car 15 21 13 11 BART 11 11 11 10 Taxicab 10 12 10 9 Limousine - single party only (incl. Uber Black)

7 6 6 9

TNC'S 6 3 5 10 Shared ride van serving more than one party

6 9 6 3


4 6 4 2

Scheduled airport bus 2 2 3 2 All other modes 2 3 2 1


26

Ground Access Mode Detail –Travel Party Size Rental car and shared ride van users are in the largest travel parties. BART and TNC users are in the smallest travel parties


Modeshare

Number of people who came to the airport in the same vehicle

Total

Personal Vehicle

Rental

Car

Taxi cab

Shared Ride Van

Sched. Airport

Bus

BART

TNC

Limo*

All

Others


17,781 6,689 2,654 1,827 1,037 389 2,026 1,038 1,187 934

(%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

1 65 66 54 69 59 76 75 78 65 49 2 24 22 31 22 31 21 20 19 25 32 3 5 6 7 4 3 2 2 2 4 6 4 or more 6 5 8 5 7 2 2 1 6 13 Mean number of people who came in the same vehicle

1.6 1.6 1.8 1.5 1.7 1.4 1.3 1.3 1.5 2.8

* Includes Uber Black


27

Ground Access and Egress Modes Overall, 27% of respondents chose a different mode to leave the airport than the mode they used to

arrive. o Visitors were more likely than Northern California residents to choose a different mode.

Understandably, rental car users were the least likely to choose a different mode, and TNC/Uber Black users were the most likely to do so.

o Most changes occur from the primary mode to private vehicle (as a driver or passenger) or a taxicab.

o Notably, nearly a third (30%) of TNC/Uber Black users and a quarter (26%) of limousine users plan to use/had used a taxicab to get to their destination from SFO. These two groups saw the greatest modeshift into taxicabs.

Comparing the mode shift between the first quarter (May to Jun 2014) of the study and the last quarter (Mar-May 2015) of the study shows differences which are attributable to seasonal differences as well as changing mode availability.

Q19C How will you leave the airport? (asked of N. California residents who will return to SFO) Q22B How did you leave the airport? (asked of Non-N. California residents who arrived at SFO)

Q19C/Q23B Mode-All Respondents^^

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Airport Egress Mode >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Airport Access Mode Rental Car

Personal Vehicle

Taxi cab

BART Sked Airport

Bus

Limo^ Share Ride Van

Hotel/Motel

Ride- share*

Other Total

(%) (%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

Rental Car 87 5 3 2 <1 <1 1 1 <1 <1 100 Personal Vehicle 1 85 5 4 2 1 2 1 1 1 100 Taxicab 5 9 73 6 <1 1 3 <1 1 1 100 BART 2 12 8 72 <1 1 2 <1 2 2 100 Scheduled airport bus 3 19 2 4 62 1 8 1 <1 1 100 Limousine^ 4 7 26 3 <1 56 2 - 3 1 100 Shared ride van 3 14 13 11 2 1 52 2 1 2 100 Hotel/Motel courtesy shtl. 13 15 13 4 1 1 5 47 1 1 100 Rideshare^ 2 13 30 10 <1 1 2 1 41 <1 100 All other modes 4 11 10 5 5 3 8 3 1 51 100


Overall Rental Car

Personal Vehicle

Taxicab

BART Sked Airport

Bus


Hotel/Motel

Ride- share*

Other

% Shifting Modes 27 13 15 27 28 38 44 48 53 59 49 ^^This table is derived from two questions. Respondents who lived in Northern California and were returning to SFO were asked how they intended to reach their destination when they returned to SFO. Respondents who did not live in Northern California and had initially flown into SFO were asked how they reached their destination from SFO at the beginning of their stay. *Note: Respondents were not asked to state which rideshare service they used. This figure includes those who used Uber Black. ^In order to make an accurate comparison (see note above) for this table, Uber Black was removed from the limousine category and included in the rideshare category.


28

Respondents who live in Northern California and are returning to SFO after their trip.

Q19C Mode

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Airport Egress Mode >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Airport Access Mode Personal Vehicle

Limo^ BART Taxi cab

Sked Airport

Bus

Shared Ride Van

Ride- share*

Hotel/Motel

Rental Car

Other Total

(%) (%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

Personal Vehicle 89 1 4 3 <1 1 1 <1 1 1 100 Limousine ^ 8 78 2 6 <1 1 3 - 1 1 100 BART 12 1 77 4 - 1 2 <1 <1 2 100 Taxicab 14 <1 8 73 1 1 1 <1 1 1 100 Scheduled airport bus 17 1 2 3 71 6 - - 1 1 100 Shared ride van 21 - 10 6 3 55 2 1 - 3 100 Rideshare^ 12 <1 11 25 - 1 51 - 1 <1 100 Hotel/Motel courtesy shtl. 38 1 3 2 1 11 - 44 1 1 100 Rental car 47 - 8 6 - 8 - - 28 3 100 All other modes 16 - 6 6 14 8 - 4 2 44 100

Respondents who do not live in Northern California who flew into SFO at the beginning of their stay.

Q22B Mode

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Airport Egress Mode >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Airport Access Mode Rental Car

Personal Vehicle

Taxi cab

BART Shared Ride Van

Sked Airport

Bus

Hotel/Motel

Limo^ Ride- share*

Other Total

(%) (%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

Rental car 89 3 3 2 1 <1 1 <1 <1 <1 100 Personal Vehicle 4 78 7 5 3 1 1 <1 1 1 100 Taxicab 6 7 73 6 4 <1 1 1 1 1 100 BART 4 11 11 66 3 <1 1 1 2 1 100 Shared ride van 4 10 18 11 51 1 2 1 1 2 100 Scheduled airport bus 6 25 2 10 11 44 2 - 1 1 100 Hotel/Motel courtesy shtl. 16 8 16 5 4 1 48 1 1 1 100 Limousine ^ 5 6 38 4 3 <1 - 41 3 1 100 Rideshare^ 4 14 36 9 3 <1 1 2 31 <1 100 All other modes 5 9 12 5 8 2 2 5 1 53 100

*Note: Respondents were not asked to state which rideshare service they used. This figure includes those who used Uber Black. ^In order to make an accurate comparison (see note above) for this table, Uber Black was removed from the limousine category and included in the rideshare category


29

First Quarter of Study Q19C/Q23B Mode-All Respondents^^


Airport Access Mode May-Jul 2014

Personal Vehicle

Rental Car

Taxi cab

BART Sked Airport

Bus

Limo^ Shared Ride Van

Hotel/Motel

Ride- share*

Other Total

(%) (%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

Personal Vehicle 81 3 6 4 1 1 3 1 1 1 100 Rental car 10 81 3 3 <1 <1 2 <1 - <1 100 Taxicab 12 9 66 7 - 1 2 1 1 1 100 BART 15 3 9 65 - 2 3 1 1 2 100 Scheduled airport bus 20 2 3 12 55 - 4 1 1 2 100 Limousine ^ 13 5 20 5 - 51 1 - 4 2 100 Shared ride van 17 2 14 16 2 1 39 5 <1 4 100 Hotel/Motel courtesy shtl. 13 14 17 6 1 - 11 37 - <1 100 Rideshare^ 16 3 38 10 1 1 1 1 30 1 100 All other modes 8 6 6 6 10 2 8 6 - 46 100

Last Quarter of Study Q19C/Q23B Mode-All Respondents^^


Airport Access Mode Mar-May 2015

Personal Vehicle

Rental Car

Taxi cab

BART Sked Airport

Bus

Shared Ride Van

Limo^ Hotel/Motel

Ride- share*

Other Total

(%) (%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

Personal Vehicle 88 1 4 4 <1 1 1 1 1 <1 100 Rental car 2 91 3 1 - 1 - 1 <1 <1 100 Taxicab 8 4 78 3 - 3 1 - 2 1 100 BART 10 2 8 73 - 2 <1 <1 1 2 100 Scheduled airport bus 20 1 - 1 72 3 1 1 <1 100 Shared ride van 12 1 12 9 2 58 <1 2 3 2 100 Limousine ^ 4 4 30 3 1 1 52 - 4 1 100 Hotel/Motel courtesy shtl. 13 13 14 4 1 3 1 49 2 1 100 Rideshare^ 12 1 26 10 - 2 1 1 46 <1 100 All other modes 8 2 6 4 4 6 6 - - 63 100

^^This table is derived from two questions. Respondents who lived in Northern California and were returning to SFO were asked how they intended to reach their destination when they returned to SFO. Respondents who did not live in Northern California and had initially flown into SFO were asked how they reached their destination from SFO at the beginning of their stay. *Note: Respondents were not asked to state which rideshare service they used. This figure includes those who used Uber Black. ^In order to make an accurate comparison (see note above) for this table, Uber Black was removed from the limousine category and included in the rideshare category.


Overall Personal Vehicle

Rental Car

Taxicab

BART Sked Airport

Bus


Hotel/Motel

Ride- share*

Other

% Shifting Modes 31 19 19 34 35 45 49 61 63 70 54



Rental Car

Taxicab

BART Sked Airport

Bus


Hotel/Motel

Ride- share*

Other

% Shifting Modes 25 12 9 22 27 28 48 42 51 54 38


30

Residency Q16 Do you live in Northern California?*

Total Base –Originating Passengers 17,781 (%) Yes 45 No 55

Q24 What is your home zip code/In which country do you live?

Total Base –Originating Passengers 17,781 (%) California 50 San Francisco Bay Area 40 Other Northern California 4 Southern California 6 Western United States 8

Midwestern United States 7

Southcentral United States 3

Southeastern United States 4

Northeastern United States 12

Hawaii 1 US Military <1 Canada 2 Mexico, Central America, And The Caribbean 1

South America <1 Europe 5 Africa <1 Middle East <1 Central Asia & India 1 East Asia 3 Australasia & Oceania 2

While half (50%) of respondents live in California (and 40% overall in the nine county San Francisco

Bay Area), SFO draws a diverse group of passengers from around the world.

*Interviewers were given clear instructions about what was defined as Northern California. It should be noted that in a small number of cases, respondents answered that they lived in Northern California, but provided a zip code for a location outside Northern California. This was the case when someone was a long-term worker in the Bay Area, moving between two houses, attending school, etc. For this reason, the table heading “Live in Northern California” is based on answers to “Do you live in Northern California” and not the zip code provided.


31

Personal Vehicles Q10B Was the vehicle parked at or near the airport?

Total

Base - Originating Respondents who used a personal vehicle to get to the airport

6,689

(%) Yes 30 No 70

Only about a third of respondents (30%) who used a private vehicle to get to the airport (either as a

passenger or a driver) parked at or near the airport. o Respondents who used a private vehicle to get to the airport were most likely to be traveling

alone, have come from their home in San Francisco, be visiting friends and relatives, make a mean of $142,800 a year, and have used Bay Area airports an average of three times in the past twelve months.

o Personal vehicle users who were more affluent, were traveling for business, and those who were more frequent users of Bay Area airports were more likely to park their vehicle.

Origin Type Came in Same Vehicle

Live In

Total Home Other Residence

Hotel 1 2+ Northern California

Other US

Non-US

Percent who parked 30 39 11 15 29 33 40 7 22

Income Trip Purpose

Total Less than $100,000

$100,000 To

$200,000

Over $200,000

Convention/ Other

Business

Visit Friends/ Family

Vaca- tion

All Others

Percent who parked 30 19 34 48 49 21 28 22

Times using Bay Area airports

in the past 12 months Total 1 2-5 6 or more

Percent who parked 30 18 24 48

A small percentage of respondents (2%) parked a plug-in electric vehicle at the airport. o Respondents who live in San Francisco were most likely to have driven a plugin vehicle to the

airport o Toyota Prius Plug-in, Chevy Volt, and Tesla were the most cited plug in vehicles o Of the 39 respondents who parked a plug-in electric vehicle, only 8 charged the vehicle while

it was parked.


32

Personal Vehicles (Dropoff) Q10A Were any passengers dropped off at the curb in front of the terminal before parking?

Total

Base - Originating respondents who used a personal vehicle to get to the airport and parkedat or near the airport

2,017

(%) Yes 9 No 91

Those respondents who were parking their vehicles were not very likely (9%) to drop off passengers

prior to parking. o Those parking at the international terminal and domestic terminal garages were more likely

to drop passengers before parking than those parking elsewhere.

Garage/Lot Where Parked

Percent who parked and dropped off passengers before parking

Total Domestic Terminals

International Terminal

Long Term

Valet Off-Airport

Hotel/ Motel

9 11 26 4 - 2 6


33

Personal Vehicles (Parking Location) Q10C Where was the vehicle parked?

Total

Base - Originating respondents who used a personal vehicle to get to the airport and parked at or near the airport

2,017

(%) Off-Airport Parking 29 Long-Term Garage/Lots At The Airport 27 Domestic Terminals Garage At The Airport 26 International Terminal Garages At The Airport 13 Hotel/Motel Parking 3 Airport Employee Lot 2 Valet Parking At The Airport <1

More than two-thirds of those parking at or near the airport parked in airport garages or lots. Of

those parking on-Airport, more than half used hourly garages near the terminals.


34

Personal Vehicles (Parking Duration) Q10D How long will it be parked there?

Total


2,017

(%) 1-12 hours 18 13-23 hours 1 1-1.9 days 11 2-2.9 days 13 3-3.9 days 16 4-4.9 days 13 5-5.9 days 10 6-9.9 days 15 10 days or more 5 Mean Hours Parked 85 Median Hours Parked 72

The average time a personal vehicle was to be parked was 85 hours (3 days, 13 hours). Notably, 18%

of respondents were parking their car for 12 hours or less. o Respondents who came from home, came with others to the airport, those who lived in

Northern California, those who made between $100,000 and $200,000 a year, those traveling for a vacation, and who used Bay Area airports two to five times in the previous 12 months parked for longer durations.


Live In



Other US

Non-US

Mean Hours Parked 85 94 28 70 69 112 92 52 14 Median Hours Parked 72 72 1 48 72 96 72 24 1

Income Trip Purpose


$100,000 To

$200,000

Over $200,000

Convention/ Other

Business


Vaca- tion

All Others

Mean Hours Parked 85 71 93 82 73 80 113 52 Median Hours Parked 72 72 77 72 72 72 96 24


35

Personal Vehicles (Parking Duration-Continued)

Garage/ Lot Where Parked

Total Domestic Terminals

International Terminal

Long Term

Valet Off-Airport

Hotel/ Motel

Employee

Mean Hours Parked 85 47 28 111 72 114 188 101

Median Hours Parked 72 26 2 96 108 96 168 72

Those parking in hotel/motel lots will be there for the longest duration. Those parking at the

International Terminal will be there the shortest time.

Times using Bay Area airports in the

past 12 months (Q23) Total 1 2-5 6 or more

Mean Hours Parked 85 78 90 83 Median Hours Parked 72 24 72 72


36

Rental Vehicle Q10A Were any passengers dropped off at the curb in front of the terminal before returning the rental car?

Total

Base - Originating respondents who used a rental car to get to the airport

2,654

(%) Yes 7 No 93

Most respondents who used a rental car to get to the airport (93%) did not drop off passengers at a

terminal curb before returning the rental car. However, a significant percentage did so. o Respondents who began their trip in San Francisco, came with others to the airport, those

who made less than $100,000 a year, and those traveling to visit friends or relatives were more likely to drop off passengers at a terminal before returning the rental car.


Live In

Percent who dropped off passengers before returning the rental vehicle

Total Other Residence

Hotel 1 2+ Other US Non-US

7 8 8 6 9 7 7

Income Trip Purpose



$100,000 To

$200,000

Over $200,000

Convention/ Other

Business


Vaca- tion

All Others

7 9 6 7 5 11 9 7


in the past 12 months Percent who dropped off passengers before returning the rental vehicle

Total 1 2-5 6 or more

7 8 9 4


37

Rideshare Services


Taxicab use is decreasing sharply while TNC use is increasing sharply. Notably, limousine use (which includes Uber Black) shows a steady increase not affected by seasonal variations.

Of those who took a rideshare service to the airport, most took an Uber-X (55%). Notably, 29% took an Uber-Black, which is classified as a limo service.

TNC users are most likely to be traveling alone, have started their trip at their home in San Francisco, be traveling on business, have used Bay Area airports an average of six or more times in the past twelve months, have a gross household income of $164,200, and be younger than other riders.

0%

2%

4%

6%

8%

10%

12%

14%

Taxi, Limousine, & For Profit Rideshare (TNC) Use(% of Respondents)

TNC

Taxi

Limousine*


38


County In Which Trip Began

Percent using: Total Home Other Residence

Hotel 1 2+ San Francisco

Alameda/ Contra Costa

San Mateo

All Other

TNC 6 7 5 4 7 4 12 2 3 2 Limousine* 7 6 3 9 7 7 11 5 3 5 Taxicab 10 4 17 11 9 19 4 9 3

Income Trip Purpose

Percent using: Total Less than $100,000

$100,000 To

$200,000

Over $200,000

Convention/ Other

Business


Vaca- tion

All Others

TNC 6 6 7 7 8 5 5 3 Limousine* 7 4 7 12 10 4 5 3 Taxicab 10 7 11 14 16 5 9 5


Live In

Percent using: Total 1 2-5 6 or more Northern California

Other US Non-US

TNC 6 3 5 10 7 5 3 Limousine* 7 6 6 9 6 8 5 Taxicab 10 12 10 9 7 12 15

Time Frame

Percent using: Total First Quarter (May – Jul 2014)

Last Quarter (Mar – May 2015)

TNC 6 3 9 Limousine* 7 6 8 Taxicab 10 10 9



39

Rideshare Services (continued)

Q11L How did you typically get to the airport before using these services? Overall May – Jul 2014 Mar – May 2015

Base - Originating respondents who used a rideshare service to get to the airport *

1,466 258 486

(%) (%) (%) Taxicab 53 50 51 Personal Vehicle 19 20 19 BART 17 16 19 Shared Ride Van 4 4 5 Limousine 3 4 3 Rental Car 2 2 2 Public Transit Bus (Muni. SamTrans, etc.) 2 3 2

* Base includes those who stated that they used Uber Black

Half of all respondents (53%) used a taxicab to get to the airport before using a rideshare service. Origin Type Came

in Same Vehicle





San Mateo

All Others

Taxicab 53 50 43 64 54 51 56 41 50 38 Personal Vehicle 19 23 24 11 19 19 15 19 29 36 BART 17 19 19 12 17 20 19 26 12 10 Other 11 9 14 13 11 11 10 15 9 16

Income Trip Purpose


$100,000 To

$200,000

Over $200,000

Convention/ Other

Business


Vaca- tion

All Others

Taxicab 53 46 53 61 59 45 48 45 Personal Vehicle 19 20 18 17 15 26 19 24 BART 17 22 20 10 13 21 23 24 Other 11 12 9 13 13 8 10 8


in the past 12 months Live In


Other US Non-US

Taxicab 53 58 48 54 49 56 63 Personal Vehicle 19 16 22 17 22 16 10 BART 17 13 20 17 21 14 14 Other 11 13 10 11 8 14 13


40

Rideshare Services (Age)

TNC User Age Comparison (% Of Users In Specified Age Ranges)

Base-those who used a TNC to get to the airport-does not include users who used Uber Black (1,038)

Overall, TNC users are younger than taxicab users or limo users.

Comparing TNC users’ ages from the first three months of the study with the last three months of the study, shows some small growth in the 18-24-year-old range, but other age ranges remain relatively constant.

Mean Age^

Overall May – Jul 2014 Mar – May 2015


* Includes Uber Black ^ The age question on the survey instrument asked the respondents to cite their age based on the ranges. The mean figure is derived from the midpoints of these ranges. See the “Age” question for more information.

7%

12%

50%

48%

19%

20%

13%

12%

10%

7%

May-July 2014

Mar-May 2015

18-24 35-44 55 and Over 25-34 45-54


41

BART Q11A. At which station did you get on BART?*

Total

Base - Originating respondents who used BART to get to the airport

2,026

(%) Downtown San Francisco stations 46 Oakland/Berkeley stations 18 Central and Eastern Contra Costa County stations

12

Outer San Francisco stations 10 Outer Alameda County stations 7 San Mateo County stations 5 Western Contra Costa County stations 3

The downtown San Francisco stations (Embarcadero, Montgomery, Powell, and Civic Center) account

for nearly half (46%) of those who took BART to the airport; however, 18% came from stations in Oakland and Berkeley.

BART users are most likely to have started their trip at their home in San Francisco, be traveling on vacation, have used Bay Area airports an average of three times in the past twelve months, and have a gross household income of $122,200 per year.

Q11B How did you get to the station where you boarded BART?

Stations Boarded

Percent using: Total Down-town

SF

Outer San

Francisco

San Mateo County

Oakland/ Berkeley

Outer Alameda

Cnty.

Western CC Cnty.

Central/ Eastern CC Cnty.

Walked 57 80 68 28 48 24 13 13 Dropped Off 22 2 6 26 32 56 54 72 Public Transit 12 14 20 24 9 4 13 <1 Drove and Parked 3 <1 1 19 3 7 10 9 Taxicab 3 1 1 2 4 6 6 5 Rideshare Service* 3 2 4 1 4 3 4 1

* Note: Respondents were not asked to state which rideshare service they used. This figure includes those who used Uber Black.

Over half of all respondents (57%) walked to the station where they boarded BART. o Respondents who boarded BART in Downtown San Francisco, and to a lesser degree in

Oakland and Berkeley were most likely to have walked to the station than respondents in other locations.

o Respondents in Alameda and Contra Costa counties were most likely to have been dropped off at the station than respondents in other locations.

o Respondents in outer San Francisco and San Mateo County were most likely to have driven and parked or used public transit than respondents in other locations.


42

Caltrain Q11C. At which station did you get on Caltrain?*

Total

Base - Originating respondents who used Caltrain, then BART to get to the airport

78

(%) Stations between Palo Alto & Mountain View 46 Stations between Sunnyvale & San Jose 32 Stations in San Mateo County 17 Stations in San Francisco 4 Stations South of San Jose 1

Nearly half of those who used Caltrain boarded at a station between Palo Alto and Mountain View

o Nearly a quarter (24%) of those who used Caltrain boarded at the Palo Alto station. Caltrain users are most likely to have started their trip at their home in Santa Clara County, be

traveling to visit friends or relatives, have used Bay Area airports an average of six or more times in the past twelve months, and have a gross household income averaging $122,000 per year.


43

AirTrain Q11E. When you arrived at SFO today, did you ride the AirTrain?

Total


2,026

(%) Yes 72 No 28

Terminal 1

Terminal 2

Terminal 3


469 356 683

(%) (%) (%) Yes 90 94 71 No 10 6 29

Nearly three quarters (72%) of those who arrive at SFO by BART connect to their terminal on

AirTrain. Most passengers traveling on domestic flights from Terminals 1, 2 and 3 use AirTrain. Terminal 3,

which is approximately a 5-7-minute walk from the front of the BART SFO station, had the least amount of AirTrain users compared to the other domestic terminals. Of the Terminal 3 passengers, all traveling on United domestic flights, 71% used AirTrain.


44

Scheduled Airport Bus Q9 Which scheduled airport bus?

Total

Base - Originating respondents who used a scheduled airport bus to get to the airport

389

(%) Marin Airporter 60 Sonoma County Airport Express 23 Evans Airport Service 11 Monterey Airbus 6 Santa Cruz Airport Flyer <1

Scheduled Airport Bus users are most likely to have started their trip at their home in Marin County

(although 29% started in Sonoma County, and 10% in Napa County), be traveling to visit friends or relatives, be in an average travel party of 1.4 people, have used Bay Area airports an average of three times in the past twelve months, and earn a gross annual household income averaging $128,900


Live In



Other US

Non-US

Marin Airporter 60 62 61 33 58 65 63 57 43 Sonoma County Airport Express

23 23 25 23 26 15 23 21 38

Evans Airport Service 11 9 12 27 10 13 9 15 14

Income Trip Purpose

Percent using:


$100,000 To

$200,000

Over $200,000

Convention/ Other

Business


Vaca- tion

All Others

Marin Airporter 60 55 67 68 53 64 61 58 Sonoma County Airport Express

23 30 21 15 26 25 17 29

Evans Airport Service 11 8 8 15 11 8 15 13 Marin Airporter 60 55 67 68 53 64 61 58


in the past 12 months Percent using: Total 1 2-5 6 or more

Marin Airporter 60 52 58 73 Sonoma County Airport Express

23 27 24 18

Evans Airport Service 11 14 11 7


45

Scheduled Airport Bus (Dropoff) Q11F How did you get to that bus?

Service Used

Percent using: Total Marin Airporter

Sonoma County Airport Express

Evans Airport Service

All Others

Base - Originating respondents who used a scheduled airport bus to the airport

389 227 88 40 25

Dropped Off 63 64 65 70 40 Drove & Parked 21 22 22 18 16 Walked 9 7 5 13 36 Taxicab 7 7 9 8 Rideshare Service* - - - - -


• Most scheduled bus riders (63%) were dropped off at the bus.


46

Shared Ride Van Q9 Which shared ride van?

Total

Base - Originating respondents who used a shared ride van to get to the airport

1,037

(%) SuperShuttle 62 Go Lorrie’s 15 Airport Express 12 Bayporter Express 3 East Bay Connection 3 All Others 5

Nearly two-thirds (62%) of those who took a shared ride van to the airport used SuperShuttle. Only a small percentage of respondents (8%) chartered the shuttle for themselves and their parties. Shared Ride Van Users are most likely to have started their trip at their hotel in San Francisco, be on

vacation, be in an average travel party of 1.7 people, have used Bay Area airports an average of three times in the past twelve months, and have a gross annual household income of $112,400.






San Mateo

All Others

SuperShuttle 62 73 77 48 67 55 59 47 85 73 Go Lorrie’s 15 4 3 26 10 21 21 1 14 2 Airport Express 12 6 7 19 10 15 15 1 - 16 East Bay Prearranged Carriers

6 13 9 1 7 5 - 50 - 2

All Others 12 7 7 19 12 13 14 5 12 12


47

Shared Ride Van (Continued)

Gross Annual Household Income Trip Purpose


$100,000 To

$200,000

Over $200,000

Convention/ Other

Business


Vaca- tion

All Others

SuperShuttle 62 67 61 57 63 73 54 67 Go Lorrie’s 15 13 14 22 12 6 21 13 Airport Express 12 11 12 13 12 6 16 12 East Bay Prearranged Carriers

6 5 6 6 7 9 5 4

All Others 12 13 14 10 12 10 14 8


Live In


Other US Non-US

SuperShuttle 62 53 70 68 73 61 45 Go Lorrie’s 15 24 6 8 4 15 31 Airport Express 12 15 10 8 6 15 17 East Bay Prearranged Carriers

6 3 10 8 12 3 3

All Others 12 15 10 11 7 14 18


48

Hotel/Motel Courtesy Shuttle

Q11I. What was the name of the hotel where you boarded your shuttle?

Total Times using Bay Area airports in the past 12 months

Base - Originating respondents who used a hotel courtesy shuttle to get to the airport

715

1

2-5

6 or

more

(%) (%) (%) (%) Best Western-El Rancho, Millbrae

11 8 14 9

Marriott-Old Bayshore Hwy, Burlingame

6 5 9 4

Hyatt Regency, Burlingame 6 6 5 7 Travelodge, South San Francisco 4 5 4 4 Westin Hotel, Milbrae 4 4 3 10 Aloft Hotel, Milbrae 4 3 4 7 Hilton-SF Airport Bayfront, Burlingame

4 4 3 6

Crowne Plaza Hotel, Burlingame 3 3 4 2 Best Western-Grosvenor, South San Francisco

3 3 2 6

Doubletree Hotel, Burlingame 3 2 4 2 All Others 51 56 48 43

Hotel Courtesy Shuttle users are most likely to be on vacation (although 32% were on a business trip

or attending a convention), be in an average travel party of 1.8 people, have used Bay Area airports an average of two times in the past twelve months, and earn a gross annual household income of $151,900.

Live in Trip Purpose

Percent using: Total Northern California

Other US

NonUS

Convention/ Other

Business


Vaca-tion

All Others

Best Western-El Rancho, Millbrae 11 27 5 5 2 18 16 7 Marriott-Old Bayshore Hwy, Burlingame 6 3 9 3 9 1 6 7 Hyatt Regency, Burlingame 6 3 7 5 9 6 3 7 Travelodge, South San Francisco 4 9 2 6 1 7 5 19 Westin Hotel, Milbrae 4 4 5 4 7 2 3 7 Aloft Hotel, Milbrae 4 6 3 4 6 2 4 - Hilton-SF Airport Bayfront, Burlingame 4 4 4 5 4 4 4 - Crowne Plaza Hotel, Burlingame 3 2 4 5 3 5 3 4 Best Western-Grosvenor, South SF 3 4 3 4 4 2 3 - Doubletree Hotel, Burlingame 3 2 3 2 5 2 1 - All Others 51 37 54 58 50 50 52 48


49

Hotel/Motel Courtesy Shuttle (Parking) Q11K Did you park at that hotel (Hotel Shuttle Riders)?

Total Base - Originating respondents who used a hotel courtesy shuttle to get to the airport

715 (%) Yes 23 No 77

Most hotel courtesy shuttle riders did not park at their hotel. Northern California residents, non-business travelers, and more frequent users of Bay Area airports

were more likely to park at their hotel.


Percent Saying Total Northern California

Other US

Non-US

Convention/ Other

Business


Vaca- tion

All Others

Yes 23 70 11 10 7 42 31 15 No 77 30 89 90 93 58 69 85


Percent Saying Total 1 2-5 6 or more

Yes 23 17 30 24 No 77 83 70 76


50

Trip Purpose Q6 What is the main purpose of your trip?

Total

Base - Originating Respondents 17,781 (%) Business, Except Convention 32 Vacation 32 Visit Friends And Relatives 27 Convention Or Conference 5 Personal Business Or Family Emergency 3 School 2

The three most cited reasons for making a trip out of SFO were: o Business travel (32%) o Vacation travel (32%) o Visiting friends and relatives (27%)

Among those traveling for business (or a convention) over eight in ten (86%) traveled to the airport alone.

o Most (89%) live in the United States, with 40% of these living in Northern California o Less than half (43%) left from a hotel to get to SFO. o Most of these travelers (83%) said their travel and parking cost would be reimbursed as a

business expense. o These travelers were the most affluent with a mean annual gross household income of

$182,200 and the most frequent users of Bay Area airports with 56% having used Bay Area airports 6 or more times in the past 12 months.

Vacation travelers were least likely to come to SFO alone (40%) and were the most likely to arrive with one other person (41%).

o These travelers were most likely to live in Northern California (46%) with a third (35%) living in the rest of the United States.

o They were most likely to have left from a hotel (41%) to get to SFO, but were nearly as likely to have left from home (39%).

o This group had a mean annual gross household income of $141,700 and were the least frequent users of Bay Area airports with nearly half (44%) having used Bay Area airports only once in the past twelve months.

Yes, 83%

No, 14% Not Sure, 3%

Q16 Will your trip to the airport, or your parking costs, be reimbursed as a business expense?


51

Trip Purpose (Continued)

Of those travelers visiting friends and relatives, 66% came alone. o Half (51%) of these travelers live in Northern California o Only 14% of these travelers left from a hotel to get to SFO, most left from home (43%) or

someone else’s home (37%) o These travelers were the least affluent with a mean annual gross household income of

$121,200.


52

Origin-Type of Location Q7 Where did you leave from today...home, hotel, or someplace else?

Total

Base - Originating Respondents 17,781 (%) Home 39 Hotel 34 Someone Else’s Home 18 Work 7 School or University 1 An Attraction 1 School or University <1

To get to SFO, respondents were most likely to be leaving from:

o Home (39%) o Hotel or other lodging (34%) o Someone Else’s Home (18%)

Of respondents leaving from home: o While nearly all live and started their trip in Northern California, a very small percentage

(<1%) reported that they left from homes in Reno, NV Just over a quarter (28%) live in San Francisco County and 14% live in Alameda

County o Were equally likely to be traveling on a business/convention trip (33%) or a vacation

(32%) o Used Bay Area airports a median of 5 times in the past year, averaged 1.5 people per

vehicle and had a mean gross household income of $157,500 Of respondents leaving from a hotel:

o They were most likely to live in the United States outside of Northern California (69%), but over half began their trip from hotels in San Francisco (52%) and nearly a quarter (23%) started from hotels in San Mateo County

o Were equally likely to be traveling on a business/convention trip (33%) or a vacation (32%)

o Used Bay Area airports a median of 1 time in the past year, averaged 1.8 people per vehicle and had a mean gross household income of $161,600

Of respondents leaving from someone else’s home: o They were most likely to live in the United States outside of Northern California (71%),

but one-third (31%) began their trip in San Francisco and 14% in Alameda County. o Were most likely to have been visiting friends or family (54%) o Used Bay Area airports a median of 2 times in the past year, averaged 1.5 people per

vehicle and had a mean gross household income of $109,800.


53

Destination Q12 What is your final airport destination on this trip?

Region Total Base – Originating Respondents 17,781 (%) DOMESTIC DESTINATIONS California 14 Hawaii 3 Western United States (excluding CA, HI) 17 Midwestern United States 12 Southcentral United States 6 Northeastern United States 17 Southeastern United States 7 INTERNATIONAL DESTINATIONS Canada 3 Mexico, Central America, And The Caribbean 4 South America 1 Europe 7 Middle East 1 Africa <1 East Asia 6 Central Asia & India 1 Australasia & Oceania 1

The ultimate destination of a third of respondents (35%) was somewhere within the Northeastern or

Western United States.


Total

Base – Originating Respondents 17,781 (%) London, England 2 Puerto Vallarta, Mexico 1 Tokyo, Japan 1 Toronto, Canada 1 Paris, France 1 Shanghai, China 1 Vancouver, Canada 1 Beijing, China 1 Seoul, South Korea 1 Dublin, Ireland 1


Total

Base – Originating Respondents 17,781 (%) Los Angeles, CA 10 New York, NY 7 Seattle, WA 4 Chicago, IL 4 Las Vegas, NV 4 Boston, MA 3 Washington, DC 3 San Diego, CA 3 Denver, CO 2

Dallas-Ft. Worth, TX 2


54


Origin Type Came in

Same Vehicle

Live In

Percent traveling to: Total Home Other Residence


Other US

Non-US

Northeastern United States 17 14 20 20 19 15 14 24 6 Western United States 17 17 17 15 18 16 18 20 8 California 14 14 13 12 16 11 14 16 7 Midwestern United States 12 9 14 14 12 12 9 17 2 Southeastern United States 7 7 7 8 7 8 7 9 2 Southcentral United States 6 5 6 6 6 5 5 7 1 Hawaii 3 4 2 3 2 5 4 2 2 International Destinations 24 29 22 22 21 29 28 4 70

Income Trip Purpose

Percent traveling to: Total Less than $100,000

$100,000 To

$200,000

Over $200,000

Convention/ Other

Business


Vaca-tion

All Others

Northeastern United States

17 15 18 21 20 19 13 18

Western United States 17 18 18 17 18 17 17 16 California 14 14 14 16 16 15 12 15 Midwestern United States 12 12 12 12 13 13 9 13 Southeastern United States

7 7 8 7 7 8 7 7

Southcentral United States 6 6 6 6 7 6 4 5 Hawaii 3 3 3 3 1 2 6 2 International Destinations 24 25 22 18 18 21 33 25

Times using Bay Area

airports in the past 12 months

Percent traveling to: Total 1 2-5 6 or more

Northeastern United States 17 18 18 17 Western United States 17 15 17 21 California 14 10 14 19 Midwestern United States 12 14 11 10 Southeastern United States 7 8 7 6 Southcentral United States 6 5 5 7 Hawaii 3 3 3 3 International Destinations 24 27 25 17


55

Travel Party Q5 Including yourself, how many people are traveling together on the same flight today?

Total

Base – All Respondents 17,891 (%) 1 64 2 25 3 5 4 4 5+ 2 Mean Number of People 1.7 Median Number of People 1.0

Q13 How many people traveling with you came to the airport in the same vehicle, including yourself?

Total

Base – Originating Respondents 17,781 (%) 1 65 2 24 3 5 4 3 5+ 2 Mean Number of People 1.6 Median Number of People 1.0

The average number of people traveling together on a flight and average number of people who

came to the airport in the same vehicle is two. Respondents who said they had at least one other person traveling on their flight with them were

asked how many of those in their party were age 12 or younger. Most parties had no one in their party age 12 or younger. The average number was 0.2 children 12 years of age or younger.

Generally, the larger travel parties are traveling to international destinations. o The mean number of people in parties traveling to international destinations was 1.9,

while the mean number of people in parties traveling to domestic destinations was 1.5.


56

Q5 Income Trip Purpose

People traveling on the same flight together


$100,000 To

$200,000

Over $200,000

Convention/ Other

Business


Vaca-tion

All Others

1 64 68 64 67 84 65 38 68 2 25 22 26 24 11 26 42 21 3 5 5 5 4 2 5 8 6 4 4 3 3 3 1 3 7 1 5+ 2 2 2 2 1 2 5 3 Mean 1.7 1.6 1.6 1.6 1.3 1.5 2.1 1.9 Median 1.0 1.0 1.0 1.0 1.0 1.0 2.0 1.0

Q5 Times using Bay Area airports in the past 12 months

Live In


Total 1 2-5 6 or more Northern California

Other US

Non-US

1 64 49 65 78 66 65 52 2 25 34 25 16 23 26 32 3 5 7 5 3 5 4 7 4 4 5 3 2 3 3 5 5+ 2 4 2 1 3 2 5 Mean 1.7 2.0 1.6 1.4 1.6 1.6 2.1 Median 1.0 2.0 1.0 1.0 1.0 1.0 1.0

Q5

Modeshare


Total

Personal Vehicle

Rental

Car

Taxi cab

Shared Ride Van

Sched. Airport

Bus

BART

TNC

Limo*

All

Others

Mean 1.6 1.8 1.5 1.8 1.4 1.4 1.3 1.6 2.8 1.6 Median 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 2.0 1.0


Q5

Origin Type Came in Same

Vehicle


People traveling on the same flight

together




San Mateo

All Others

1 64 66 66 54 98 - 64 66 63 63 2 25 23 25 33 2 70 26 23 26 24 3 5 5 5 6 <1 14 4 5 5 6 4 4 3 3 5 <1 10 3 3 4 4 5+ 2 3 1 3 <1 7 2 2 2 3 Mean 1.7 1.6 1.5 1.9 1.0 2.8 1.6 1.6 1.6 1.7 Median 1.0 1.0 1.0 1.0 1.0 2.0 1.0 1.0 1.0 1.0


57

Luggage Q14/15 How many pieces of luggage did you/your travel party check?

All Destinations Total

Base – Originating Respondents 17,781 (%) No Luggage 43 1 31 2 18 3 4 4+ 5 Mean Pieces of Luggage 1.1 Median Pieces of Luggage 1.0

Domestic Destinations

Total

Base – Originating Respondents With Domestic Destinations

14,334

(%) No Luggage 49 1 29 2 15 3 4 4+ 3 Mean Pieces of Luggage 0.9 Median Pieces of Luggage 1.0

Nearly half (43%) of respondents checked no luggage, but respondents with international

destinations were much more likely to check luggage. More frequent users of Bay Area airports, more affluent respondents, those traveling for business,

and those who used BART or a TNC to get to the airport were more likely to check fewer bags.

International Destinations

Total

Base – Originating Respondents With International Destinations

3,447

(%) No Luggage 16 1 37 2 29 3 8 4+ 10 Mean Pieces of Luggage 1.9 Median Pieces of Luggage 1.0


58

Luggage (Continued)

Live In Came in Same

Vehicle

Times using Bay Area airports in the past 12

months Percent who checked: Total Northern

California Other

US Non-US

1 2+ 1 2-5 6 or more

No Luggage 43 45 49 13 53 24 30 41 60 1 31 30 29 38 38 16 32 33 26 2 18 16 15 31 8 35 24 18 10 3 4 4 4 8 1 11 7 4 2 4+ 5 4 3 11 0 13 8 4 2 Mean Pieces of Luggage 1.1 1.0 0.9 2.1 0.6 2.1 1.6 1.0 0.6 Median Pieces of Luggage 1.0 1.0 1.0 1.0 0.0 2.0 1.0 1.0 0.0

Income Trip Purpose

Percent who checked: Total Less than $100,000

$100,000 To

$200,000

Over $200,000

Convention/ Other

Business


Vaca-tion

All Others

No Luggage 43 41 45 52 56 40 30 40 1 31 34 30 25 32 32 28 30 2 18 17 17 14 9 19 26 20 3 4 4 4 4 2 4 8 5 4+ 5 4 4 4 2 4 9 5 Mean Pieces of Luggage 1.1 1.1 1.0 0.9 0.7 1.

0 1.6 1.4

Median Pieces of Luggage 1.0 1.0 1.0 0.0 0.0 1.0

1.0 1.0

Modeshare

Percent who checked: Total

Personal Vehicle

Rental

Car

Taxi cab

Shared Ride Van

Sched. Airport

Bus

BART

TNC

Limo

All

Others

No Luggage 43 40 39 44 30 38 56 62 47 31 1 31 33 28 30 33 42 30 25 28 29 2 18 18 20 18 25 16 11 10 16 21 3 4 5 6 4 6 2 1 2 4 7 4+ 5 4 7 4 6 3 2 1 6 12 Mean Pieces of Luggage 1.1 1.1 1.2 1.0 1.3 1.1 0.6 0.6 1.0 2.6 Median Pieces of Luggage 1.0 1.0 1.0 1.0 1.0 1.0 0.0 0.0 1.0 1.0



59

Northern California Residents-Trip Duration Q17 How many nights will you be away from home on this trip?

Total

Base – Originating Northern California Residents

8,060

(%) 1 Night or less 7 2-3 26 4-6 27 7-10 18 11-15 9 16+ 12 Median Number of Nights 5

Nearly half (45%) of respondents were residents of Northern California. The median number of nights a resident will be away from home is 5 nights. Residents who started their trip in Alameda County or Contra Costa County, are higher income, and

are going on vacation tend to stay away longer. Residents who used a rental car or a shared ride van to access SFO are more likely to stay away

longer.

County In Which Trip Began Came in Same

Vehicle


past 12 months Total San

Francisco Alameda/

Contra Costa

San Mateo

All Others

1 2+ 1 2-5 6 or more

Median Number of Nights 5.0 4.0 5.0 4.0 6.0 4.0 6.0 7.0 6.0 4.0

Income Trip Purpose


$100,000 To

$200,000

Over $200,000

Convention/ Other

Business


Vaca- tion

All Others

Median Number of Nights 5.0 6.0 5.0 4.0 3.0 6.0 7.0 7.0

Modeshare

Total

Personal Vehicle

Rental

Car

Taxi cab

Shared Ride Van

Sched. Airport

Bus

BART

TNC

Limo*

All

Others Median Number of Nights 5.0 5.0 8.5 5.0 7.0 6.0 4.0 4.0 5.0 8.0



60

Northern California Residents-Returning from Trip Q18/19 How are you returning from this trip?

Total

Base – Originating Northern California Residents

8,060

(%) Returning to SFO 96 Returning to another N.CA airport 2 Car/Motorcycle 1 Bus <1 Train <1 Ship <1 Not Returning 1

Nearly all Northern California residents surveyed (96%) were planning on returning to SFO after their

trip. County In Which Trip Began Came

in Same

Vehicle


months

Total San Francisco


San Mateo

All Others

1 2+ 1 2-5 6 or more

Returning to SFO 96 97 95 97 95 95 97 94 96 96 Returning to another Northern California airport

2 1 2 1 3 2 1 2 1 2

Car/Motorcycle 1 1 2 1 1 2 1 2 1 1

Other <1 <1 <1 <1 <1 <1 <1 <1 <1 <1 Not Returning 1 1 1 1 1 1 1 2 1 <1

Income Trip Purpose


$100,000 To

$200,000

Over $200,000

Convention/ Other

Business


Vaca- tion

All Others

Returning to SFO 96 95 96 97 97 95 97 91 Returning to another Northern California airport

2 2 2 2 2 2 1 3

Car/Motorcycle 1 2 1 1 1 2 1 1 Other <1 <1 <1 <1 <1 <1 <1 <1 Not Returning 1 1 1 <1 1 1 1 5


61

Northern California Residents-Leaving the Airport After Returning To SFO Q19C How will you leave the airport?

Total

Base – Originating Northern California residents who are returning to SFO after their trip

7,705

(%) Picked up by someone in private vehicle 34 Private vehicle parked at airport or nearby 23 BART 14 Taxicab 10 Rideshare Service* 5 Shared ride van 4 Limousine serving your party only 4 Scheduled airport bus 3 Hotel/Motel Courtesy Shuttle 1 Other 2

*Note: Respondents were not asked to state which rideshare service they used. This figure includes those who used Uber Black. Northern California residents returning to SFO were most likely to use a private vehicle (either as a

driver or a passenger) to get to their destination when they return to SFO. Respondents who used a private car to access SFO were the most likely to plan to use the same

mode (personal vehicle) when they return. Rental car users were the least likely.

^In order to make an accurate comparison (see note above) for this table, Uber Black was removed from the limousine category and included in the rideshare category

89%

78%

77%

73%

71%

55%

51%

44%

28%

44%

Private Auto

Limousine^

BART

Taxi/Cab

Scheduled airport bus

Shared ride van

Rideshare Service^


Rental car

All other modes

Surveyed Mode vs. Return Mode(Percentage of respondents who will use the same mode of access when

returning)


62

When Northern California residents, planning on returning to SFO, were asked how they intended to get from SFO to their destination when they returned, 21% said that they would be using different transportation than they used to get to SFO on the day they were surveyed.

Four of the nine modes showed a mode shift of half the respondents or more. When these respondents return to SFO:

o Shared ride van users will most likely to be picked up in a personal vehicle. o Rideshare service users will most likely to take a taxicab. o Hotel/Motel courtesy shuttle riders will most likely use a personal vehicle parked nearby. o Rental car users will most likely be picked up by someone in a personal vehicle.

Q19C Airport Egress Mode

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Read Across >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Original Access Mode to Airport

Personal Vehicle

Limo BART Taxi cab

Sked Airport

Bus

Shared Ride Van

Ride- share*

Hotel/Motel

Rental Car

Other Total

(%) (%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

Personal Vehicle 89 1 4 3 <1 1 1 <1 1 1 100 Limousine ^ 8 78 2 6 <1 1 3 - 1 1 100 BART 12 1 77 4 - 1 2 <1 <1 2 100 Taxicab 14 <1 8 73 1 1 1 <1 1 1 100 Scheduled airport bus 17 1 2 3 71 6 - - 1 1 100 Shared ride van 21 - 10 6 3 55 2 1 - 3 100 Rideshare^ 12 <1 11 25 - 1 51 - 1 <1 100 Hotel/Motel courtesy shtl. 38 1 3 2 1 11 - 44 1 1 100 Rental car 47 - 8 6 - 8 - - 28 3 100 All other modes 16 - 6 6 14 8 - 4 2 44 100


Q19C Personal vehicle Detail

Personal Vehicle

Limo^ BART Taxi cab

Sked Airport

Bus

Shared Ride Van

Ride- share*

Hotel/Motel

Rental Car

Other

(%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

Picked up by someone in private vehicle

51 7 11 12 16 19 11 8 31 16

Private vehicle parked at airport or nearby

38 1 1 2 1 2 1 30 15 -



Limo^ BART Taxi cab

Sked Airport

Bus

Shared Ride Van

Ride- share*

Hotel/Motel

Rental Car

Other

% Shifting Modes 21 11 22 23 27 29 45 49 56 72 56 *Note: Respondents were not asked to state which rideshare service they used. This figure includes those who used Uber Black. ^In order to make an accurate comparison (see note above) for this table, Uber Black was removed from the limousine category and included in the rideshare category


63

Visitors-Trip Duration Q20 How many nights did you spend in the Bay Area on this trip?

Total

Base – Originating Non-Northern California Residents

9,721

(%) 1 Night or less 11 2-3 28 4-6 36 7-10 15 11-15 4 16+ 6 Median Number of Nights 4.0

Half (55%) of respondents were not residents of Northern California.

o Of these, three-quarters (76%) live elsewhere in the United States and one-quarter (24%) live outside the United States

The median number of nights a visitor will be in the Bay Area is 4 nights. Visitors who live outside the United States, are lower income, and are visiting friends and family tend

to stay longer. Visitors who used a shared ride van, scheduled airport bus, or a personal vehicle to access SFO are

more likely to stay longer. Live in Came in

Same Vehicle


months Total United States Outside United

States 1 2+ 1 2-5 6 or

more Median Number of Nights 4.0 4.0 5.0 4.0 4.0 4.0 4.0 3.0

Income Trip Purpose


$100,000 To

$200,000

Over $200,000

Convention/ Other

Business


Vaca- tion

All Others


Modeshare

Total

Personal Vehicle

Rental

Car

Taxi cab

Shared Ride Van

Sched. Airport

Bus

BART

TNC

Limo*

All

Others

Median Number of Nights 4.0 5.0 4.0 4.0 5.0 5.0 4.0 4.0 4.0 3.0 * Includes Uber Black


64

Visitors-Arriving in the Bay Area Nearly all visitors surveyed (91%) had flown into SFO when they arrived in the Bay Area.

Q21/22 How did you arrive in the Bay Area?

Total

Base – Originating Non-Northern California Residents

9,721

(%) Flew into SFO 91 Car/Motorcycle 5 Flew into another N.CA airport 4 Bus 1 Train <1 Ship <1

While most visitors arrived in the Bay Area by flying into SFO and 4% flew into another Northern

California airport, 6% used a form of ground transportation (car, motorcycle, bus, or train) and a small percentage came by ship.

Visitors who were traveling on vacation, live outside the United States, who came with others, were less affluent, and were less frequent users of Bay Area airports were most likely to have used ground transportation to arrive in the Bay Area.

County In Which Trip Began Came in Same

Vehicle

Times using Bay Area airports in the past

12 months Total San

Francisco Alameda/

Contra Costa

San Mateo

All Others

1 2+ 1 2-5 6 or more

Flew into SFO 91 92 89 91 90 92 88 90 92 91 Ground Transportation 6 6 5 6 5 4 9 8 4 3 Flew into another Northern California airport

4 2 6 3 6 4 3 2 4 6

Ship <1 <1 <1 <1 - <1 <1 <1 <1 <1


65

Income Trip Purpose


$100,000 To

$200,000

Over $200,000

Convention/ Other

Business


Vaca- tion

All Others

Flew into SFO 91 89 92 93 94 90 86 91 Ground Transportation 6 6 5 4 2 6 11 5 Flew into another Northern California airport

4 4 3 3 4 4 3 4

Ship <1 <1 <1 - <1 <1 <1 -

Live In

Total United States Outside United States

Flew into SFO 91 91 88 Ground Transportation 6 5 9 Flew into another Northern California airport

4 4 2

Ship <1 <1 <1


66

Visitors-Leaving the Airport

Q22B And how did you leave the airport? Total

Base – Originating Non-Northern California residents who flew into SFO

8,800

(%) Rental car 27 Picked up by someone in private vehicle 22 Taxicab 20 BART 12 Shared ride van 6 Hotel/Motel Courtesy Shuttle 4 Rideshare Service* 3 Limousine serving your party only 3 Scheduled airport bus 1 Private vehicle parked at airport or nearby <1 Other 2


Visitors who flew into SFO were most likely to have used a rental car to get to their destination. However, 73% used other modes.

Visitors who used a rental car to access SFO were the most likely have used the same mode (rental car) to get to their destination from SFO when they originally arrived. Rideshare users were the least likely.


89%

78%

73%

66%

51%

48%

44%

41%

31%

53%

Rental car

Private Auto

Taxi/Cab

BART

Shared ride van



Limousine^

Rideshare Service^

All other modes

Arrival Mode vs. Surveyed Mode(Percentage of respondents who used the same mode of access)


67

When visitors who initially flew into SFO were asked how they got from SFO to their destination when they arrived, 31% of respondents stated that they had used different transportation than they had used to get to SFO on the day they were surveyed.

Five of the nine modes showed a mode shift of half of the respondents or greater. When these respondents initially landed at SFO:

o Shared ride van users were most likely to have taken a taxicab. o Scheduled airport bus users were most likely to have been picked up in a personal vehicle. o Hotel/Motel courtesy shuttle riders were most likely to have taken a cab or a rental car. o Limousine users were most likely to have taken a taxicab. o Rideshare service users were most likely to take a taxicab.

Q22B Airport Egress Mode

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Read Across >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>


Rental Car

Personal Vehicle

Taxi cab


Sked Airport

Bus

Hotel/Motel

Limo Ride- share*

Other Total

(%) (%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

Rental car 89 3 3 2 1 <1 1 <1 <1 <1 100

Personal Vehicle 4 78 7 5 3 1 1 <1 1 1 100 Taxicab 6 7 73 6 4 <1 1 1 1 1 100 BART 4 11 11 66 3 <1 1 1 2 1 100 Shared ride van 4 10 18 11 51 1 2 1 1 2 100 Scheduled airport bus 6 25 2 10 11 44 2 - 1 1 100 Hotel/Motel courtesy shtl. 16 8 16 5 4 1 48 1 1 1 100 Limousine ^ 5 6 38 4 3 <1 - 41 3 1 100 Rideshare^ 4 14 36 9 3 <1 1 2 31 <1 100 All other modes 5 9 12 5 8 2 2 5 1 53 100


Q23B Personal vehicle Detail

Rental Car

Personal Vehicle

Taxi cab


Sked Airport

Bus

Hotel/Motel

Limo^ Ride-share*

Other

(%) (%) (%) (%) (%) (%) (%) (%) (%) (%)


3 76 7 11 9 25 8 6 13 9


<1 1 <1 <1 <1 - <1 - 1 -


Overall Rental Car

Personal vehicle

Taxi cab


Sked Airport

Bus

Hotel/Motel

Limo^ Ride- share*

Other

% shifting modes 31 11 22 27 34 49 56 52 59 69 47 *Note: Respondents were not asked to state which rideshare service they used. This figure includes those who used Uber Black. ^In order to make an accurate comparison (see note above) for this table, Uber Black was removed from the limousine category and included in the rideshare category


68

Bay Area Airport Usage-San Francisco International Airport (SFO) Q23C In the past twelve months, including this trip, how many times have you flown out of San Francisco Airport?

Total

Base – Originating Respondents 17,781 (%) 1 time 39 2 times 48 3-5 times 22 6-10 times 11 11-20 times 6 21 times or more 4 Mean Number of Times 4.9 Median Number of Times 2.0

Respondents at SFO used SFO an average of 5 times in the past year with a median of 2 times. Of those SFO respondents who used Bay Area Airports 6 times or more a year, the average use of

SFO was 12 times with a median of 8 times. Respondents who used a TNC to get to SFO were the most frequent users of SFO with an average of

9 times and a median of 5 times. Limo riders were also frequent users of SFO with an average of 7 times and a median of 3 times.

Modeshare

>>>>>>>>>>>>>>>>>>>>>>>>>>Read Across>>>>>>>>>>>>>>>>>>>>


Rental

Car

Taxi cab

Shared Ride Van

Sched. Airport

Bus

BART

TNC

Limo*

All

Others (%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

1 time 39 32 20 11 8 2 11 5 4 8 2 times 48 42 14 9 6 2 12 5 4 6 3-5 times 22 41 12 11 5 3 12 9 4 4 6-10 times 11 40 11 10 3 3 11 14 5 3 11-20 times 6 39 11 11 3 1 9 18 7 2 21 times or more 4 40 10 9 1 2 7 21 7 2 Mean Number of Times 4.9 5.3 3.7 4.6 2.7 4.5 4.2 8.6 6.9 2.9 Median Number of Times 2.0 2.0 1.0 2.0 1.0 2.0 2.0 5.0 3.0 1.0



69

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Live In Purpose Times using Bay Area airports in the past 12

months Northern

California Outside

Northern California

Convention/ Other

Business


Vaca- tion

All Others

1 2-5 6 times or

more (%) (%) (%) (%) (%) (%) (%) (%) (%) 1 time 24 76 26 27 42 11 82 15 2 2 times 45 55 31 31 32 10 - 94 6 3-5 times 59 41 38 30 26 11 - 77 23 6-10 times 66 34 53 22 21 9 - - 100 11-20 times 71 29 66 14 17 7 - - 100 21 times or more 78 22 74 10 13 4 - - 100 Mean Times 7.0 3.1 7.4 3.5 3.2 3.6 1.0 2.6 12.5 Median Times 3.0 1.0 3.0 2.0 1.0 2.0 1.0 2.0 8.0

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Came in Same

Vehicle

Income County In Which Trip Began

1 2+ Less than $100, 000

$100,000 to

$200,000

Over $200,000

San Francisco


San Mateo

All Others

(%) (%) (%) (%) (%) (%) (%) (%) (%) 1 time 52 48 53 32 16 41 15 16 28 2 times 64 36 47 35 18 33 19 17 31 3-5 times 72 28 39 36 25 34 19 19 28 6-10 times 80 20 29 38 33 40 15 20 25 11-20 times 86 14 16 36 48 41 15 20 24 21 times or more

90 10 14 34 52 43 16 19 22

Mean Times 5.9 2.8 3.2 5.4 8.5 5.1 4.8 5.3 4.4 Median Times 3.0 1.0 2.0 2.0 4.0 2.0 2.0 2.0 2.0


70

Bay Area Airport Usage-Oakland International Airport (OAK)

Q23A In the past twelve months, including this trip, how many times have you flown out of Oakland Airport?

Total

Base – Originating Respondents 17,781 (%) Never 83 1 time 7 2 times 4 3-5 times 4 6 times or more 2 Mean Number of Times 0.6 Median Number of Times 0.0

Most respondents at SFO (83%) have not used OAK in the past year. Those who have, used OAK an

average of 1 times in the past year with a median of zero times. Of those SFO respondents who used Bay Area Airports 6 times or more a year, the average use of

OAK was 2 times with a median of 0 times.

Modeshare

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Rental

Car

Taxi cab

Shared Ride Van

Sched. Airport

Bus

BART

TNC

Limo*

All

Others (%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

Never 83 36 16 11 6 2 10 6 7 6 1 time 7 44 10 7 4 3 16 6 5 4 2 times 4 47 6 8 4 2 17 7 6 3 3-5 times 4 50 6 7 3 2 15 7 8 2 6 times or more 2 48 8 6 1 3 15 8 8 3 Mean Number of Times 0.6 0.8 0.4 0.4 0.2 0.6 0.8 0.8 0.7 0.5 Median Number of Times 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0



71

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months Northern

California Outside

Northern California

Convention/ Other

Business


Vaca- tion

All Others

1 2-5 6 times or

more (%) (%) (%) (%) (%) (%) (%) (%) (%) Never 39 61 36 27 32 5 38 40 21 1 time 67 33 37 28 29 5 - 57 43 2 times 74 26 41 26 28 5 - 47 53 3-5 times 80 20 45 24 27 5 - 18 82 6 times or more 80 20 58 17 21 4 - - 100 Mean Times 1.1 0.3 0.9 0.4 0.5 0.8 0.0 0.3 1.9 Median Times 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0

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Came in Same

Vehicle


1 2+ Less than $100, 000

$100,000 to

$200,000

Over $200,000

San Francisco


San Mateo

All Others

(%) (%) (%) (%) (%) (%) (%) (%) (%) Never 64 36 43 34 22 39 13 19 29 1 time 69 31 40 35 25 36 26 12 26 2 times 70 30 36 37 27 33 38 11 19 3-5 times 71 29 28 39 33 29 42 8 21 6 times or more 75 25 19 31 50 24 48 7 20 Mean Times 0.7 0.5 0.4 0.6 1.2 0.4 1.7 0.3 0.5 Median Times 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0


72

Bay Area Airport Usage-San Jose Mineta International Airport (SJC)

Q23D In the past twelve months, including this trip, how many times have you flown out of San Jose Airport?

Total


Most respondents at SFO (85%) have not used SJC in the past year. Those who have, used SJC an

average of <1 time in the past year with a median of zero times. Of those SFO respondents who used Bay Area Airports 6 times or more a year, the average use of SJC

was 1 time in the past year with a median of zero times.

Modeshare

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Rental

Car

Taxi cab

Shared Ride Van

Sched. Airport

Bus

BART

TNC

Limo*

All

Others (%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

Never 85 36 15 11 6 2 12 6 6 6 1 time 6 48 14 8 4 1 7 7 7 5 2 times 3 49 15 8 6 <1 5 6 7 4 3-5 times 3 51 14 6 4 <1 6 6 8 5 6 times or more 2 53 13 6 1 - 4 6 12 5 Mean Number of Times 0.5 0.7 0.4 0.3 0.2 0.1 0.3 0.5 0.7 0.3 Median Number of Times 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0



73

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Live In Purpose Times using Bay Area


Northern California

Outside Northern California

Convention/ Other

Business


Vaca- tion

All Others

1 2-5 6 times or


>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Read Across >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Came in

Same Vehicle


1 2+ Less than $100, 000

$100,000 to

$200,000

Over $200,000

San Francisco


San Mateo

All Others



74

Bay Area Airport Usage-Sacramento International Airport (SMF)

Q23B In the past twelve months, including this trip, how many times have you flown out of Sacramento Airport?

Total


Most respondents at SFO (95%) have not used SMF in the past year. Those who have, used SMF an average of <1 time in the past year with a median of zero times.

Of those SFO respondents who used Bay Area Airports 6 times or more a year, the average use of SMF was <1 time with a median of zero times.

Modeshare

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Rental

Car

Taxi cab

Shared Ride Van

Sched. Airport

Bus

BART

TNC

Limo

All

Others (%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

Never 95 37 15 10 6 2 11 6 7 6 1 time 2 43 17 5 5 2 11 5 5 7 2 times 1 42 22 9 3 2 5 4 4 9 3-5 times 1 52 15 7 1 1 7 1 5 9 6 times or more 1 49 17 5 - 1 8 8 8 4 Mean Number of Times 0.2 0.2 0.2 0.1 0.0 0.1 0.1 0.1 0.1 0.3 Median Number of Times 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0



75

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Live In Purpose Times using Bay Area


Northern California


Convention/ Other

Business


Vaca- tion

All Others

1 2-5 6 times or


>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Read Across >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Came in Same

Vehicle


1 2+ Less than $100, 000

$100,000 to

$200,000

Over $200,000

San Francisco


San Mateo

All Others



76

Household Income

Q25 What is the total income of your entire household last year before taxes?

Total

Base – Originating Respondents 17,781 (Income ranges and midpoints used to calculate mean and median)^

(%)

Under $25,000 [$12,500] 6 $25,000-$49,999 [$37,499.5] 9 $50,000-$74,999 [$62,499.5] 13 $75,000-$99,999 [$87,499.5] 14 $100,000-$149,999 [$124,999.5] 20 $150,000-$199,999 [$174,999.5] 14 $200,000-$299,999 [$249,999.5] 13 $300,000 and over [$400,000] 11 Mean Annual Income^ $151,517

The mean household income for SFO users is $151, 500^. More frequent Bay Area Airport Users are more affluent than less frequent airport users. Limo users are more affluent than respondents who used other modes to get to the airport.

Modeshare

>>>>>>>>>>>>>>>>>>>>>>>>>>Read Across>>>>>>>>>>>>>>>>>>>>

(Income ranges and midpoints used to calculate mean and median)^


Rental

Car

Taxi cab

Shared Ride Van

Sched. Airport

Bus

BART

TNC

Limo*

All

Others (%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

Under $25,000 [$12,500] 6 49 7 6 7 3 17 4 2 5 $25,000-$49,999 [$37,499.5] 9 47 9 6 7 2 16 4 3 5 $50,000-$74,999 [$62,499.5] 13 38 13 6 9 2 16 6 5 5 $75,000-$99,999 [$87,499.5] 14 36 14 9 7 2 14 6 5 6 $100,000-$149,999 [$124,999.5] 20 33 18 10 5 2 12 7 6 6 $150,000-$199,999 [$174,999.5] 14 34 18 12 4 2 10 7 8 5 $200,000-$299,999 [$249,999.5] 13 35 16 15 3 2 9 7 8 5 $300,000 and over [$400,000] 11 33 17 13 2 1 6 8 16 4 Mean Annual Income^ (in $1000) 152 143 166 177 112 129 122 164 211 146

^ The income question on the survey instrument asked the respondents to cite their income based on the ranges shown on the tables above. The mean figure is derived from the midpoints of these ranges. These midpoints are shown in the tables above in brackets.



77

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Live In Purpose Times using Bay Area airports in the

past 12 months Northern

California Outside

Northern California

Convention/ Other

Business


Vaca- tion

All Others

1 2-5 6 times or

more (%) (%) (%) (%) (%) (%) (%) (%) (%) Under $25,000 45 55 17 39 31 13 42 47 11 $25,000-$49,999 40 60 23 37 34 6 44 44 13 $50,000-$74,999 45 55 27 34 33 6 38 44 19 $75,000-$99,999 45 55 33 29 33 5 34 44 22 $100,000-$149,999 46 54 40 26 31 3 29 42 29 $150,000-$199,999 48 52 47 21 29 3 23 40 36 $200,000-$299,999 52 48 51 17 28 4 19 36 45 $300,000 and over 46 54 56 15 24 4 17 30 53 Mean Annual Income^ (in $1000)

155 148 182 121 142 128 122 139 198

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Came in Same

Vehicle

Origin Type County In Which Trip Began

1 2+ Home Other Residence

Hotel San Francisco


San Mateo

All Others

(%) (%) (%) (%) (%) (%) (%) (%) (%) Under $25,000 73 27 37 32 23 36 21 15 28 $25,000-$49,999 70 30 33 31 28 39 19 14 28 $50,000-$74,999 69 31 38 25 28 41 17 14 28 $75,000-$99,999 68 32 38 20 33 39 17 18 26 $100,000-$149,999 65 35 39 16 35 37 17 19 28 $150,000-$199,999 65 35 41 11 36 40 16 17 27 $200,000-$299,999 66 34 45 8 36 38 16 18 28 $300,000 and over 69 31 41 9 37 42 14 17 27 Mean Annual Income^ (in $1000)

151 153 157 110 162 154 143 155 151

^ The income question on the survey instrument asked the respondents to cite their income based on the ranges shown on the tables above. The mean figure is derived from the midpoints of these ranges.


78

Age

Q26. In which range does your age fall?

Total

Base – Originating Respondents 17,781 (Age ranges and midpoints used to calculate mean and median)^

(%)

18-24 [21] 11 25-34 [29.5] 25 35-44 [39.5] 19 45-54 [49.5] 20 55-64 [59.5] 15 65 and Over [70] 10 Mean Age^ 43

The average age of SFO users is 43^. TNC users are younger than other users while those using a scheduled airport bus to get to the

airport are older.

Modeshare

Total

Personal Vehicle

Rental

Car

Taxi cab

Shared Ride Van

Sched. Airport

Bus

BART

TNC

Limo*

All

Others 18-24 [21] 11 13 4 6 15 10 15 12 6 8 25-34 [29.5] 25 23 21 25 25 13 33 49 21 15 35-44 [39.5] 19 17 24 24 14 12 18 21 25 17 45-54 [49.5] 20 18 25 24 16 20 16 11 23 23 55-64 [59.5] 15 16 19 13 18 22 11 6 14 19 65 and Over [70] 10 12 7 8 12 23 6 2 11 17 Mean Age^ 43 43 45 43 43 50 39 35 45 48

^ The age question on the survey instrument asked the respondents to cite their age based on the ranges shown on the tables above. The mean figure is derived from the midpoints of these ranges. These midpoints are shown in the tables above in brackets. * Includes Uber Black


79



California Other

US Non-

US Convention/

Other Business


Vaca-tion

All Others

1 2-5 6 times

or more

(%) (%) (%) (%) (%) (%) (%) (%) (%) (%) 18-24 11 9 11 5 15 11 27 12 12 6 25-34 26 22 28 24 26 26 22 26 25 25 35-44 19 19 22 26 13 18 11 18 18 22 45-54 18 21 19 25 13 19 16 18 18 24 55-64 15 17 13 15 16 15 13 15 15 16 65 and Over 10 11 8 4 16 12 10 11 12 6 Mean Age^ 43 44 41 43 44 44 39 43 43 43

Came in Same

Vehicle



Hotel San Francisco


San Mateo

All Others

(%) (%) (%) (%) (%) (%) (%) (%) (%) 18-24 12 8 11 14 7 11 11 9 11 25-34 27 22 25 28 22 30 22 20 22 35-44 20 19 19 14 22 20 19 19 19 45-54 20 20 19 13 23 19 20 20 20 55-64 14 17 15 15 17 13 16 18 17 65 and Over 8 14 11 16 9 7 12 14 11 Mean Age^ 42 46 43 43 44 41 44 46 44

Modeshare

>>>>>>>>>>>>>>>>>>>>>>>>>>Read Across>>>>>>>>>>>>>>>

(Age ranges and midpoints used to calculate mean and median)^


Rental

Car

Taxi cab

Shared Ride Van

Sched. Airport

Bus

BART

TNC

Limo*

All

Others (%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

18-24 [21] 11 46 6 6 8 2 15 7 4 5 25-34 [29.5] 25 35 13 10 6 1 15 12 5 4 35-44 [39.5] 19 33 18 12 4 1 10 6 9 5 45-54 [49.5] 20 35 19 12 5 2 9 3 8 7 55-64 [59.5] 15 40 18 9 7 3 8 2 6 7 65 and Over [70] 10 44 11 8 7 5 7 1 7 9 Mean Age^ 43 43 45 43 43 50 39 35 45 48



80

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Live In Purpose Times using Bay Area airports in the past

12 months Northern

California Other

US Non-

US Convention/

Other Business


Vaca-tion

All Others

1 2-5 6 times

or more

(%) (%) (%) (%) (%) (%) (%) (%) (%) (%) 18-24 49 37 14 18 38 31 13 37 46 17 25-34 47 37 15 35 28 32 4 32 40 28 35-44 44 41 15 50 18 29 3 29 38 32 45-54 43 45 13 48 18 30 4 29 36 34 55-64 44 46 11 37 28 31 4 31 39 30 65 and Over 46 44 10 14 43 38 5 34 48 18 Mean Age^ 43 44 41 43 44 44 39 43 43 43

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Read Across >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Came in

Same Vehicle



Hotel San Francisco


San Mateo

All Others

(%) (%) (%) (%) (%) (%) (%) (%) (%) 18-24 73 27 39 25 23 38 18 14 30 25-34 70 30 39 20 30 46 15 14 25 35-44 66 34 38 13 38 40 16 17 27 45-54 65 35 38 13 40 37 17 18 28 55-64 61 39 39 18 36 31 17 21 31 65 and Over 51 49 41 28 28 27 19 24 30 Mean Age^ 42 46 43 43 44 41 44 46 44

^ The age question on the survey instrument asked the respondents to cite their age based on the ranges shown on the tables above. The mean figure is derived from the midpoints of these ranges. These midpoints are shown in the tables above in brackets.


81

Gender

QC Gender Total

Base – All Respondents 17,891 (%) Male 56 Female 45

TNC users, limo users, frequent users of Bay Area airports, those traveling for business, those who do

not live in the United States, more affluent users, and those traveling with others were more likely to be male.

Modeshare

Total

Personal Vehicle

Rental

Car

Taxi cab

Shared Ride Van

Sched. Airport

Bus

BART

TNC

Limo*

All

Others Male 56 50 65 60 50 41 59 57 57 59 Female 45 50 35 40 50 59 41 43 43 41



California Other

US Non-

US Convention/

Other Business


Vaca-tion

All Others

1 2-5 6 times

or more

(%) (%) (%) (%) (%) (%) (%) (%) (%) (%) Male 53 56 61 68 43 52 48 53 52 62 Female 47 44 39 32 57 48 52 47 48 38

Came in Same

Vehicle



Hotel San Francisco


San Mateo

All Others

(%) (%) (%) (%) (%) (%) (%) (%) (%) Male 57 52 53 45 61 56 54 57 55 Female 43 48 47 55 39 44 46 43 45

Income Less than $100, 000 $100,000 to $200,000 Over $200,000 (%) (%) (%) Male 50 60 65 Female 50 40 35



82

Modeshare

>>>>>>>>>>>>>>>>>>>>>>>>>>Read Across>>>>>>>>>>>>>>>>>>>>

Total

Personal Vehicle

Rental

Car

Taxi cab

Shared Ride Van

Sched. Airport

Bus

BART

TNC

Limo*

All

Others (%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

Male 56 34 18 11 5 2 11 6 7 6 Female 45 42 12 9 6 3 10 6 6 5

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Read Across >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Live In Purpose Times using Bay Area airports in the past

12 months Northern

California Other

US Non-

US Convention/

Other Business


Vaca-tion

All Others

1 2-5 6 times

or more

(%) (%) (%) (%) (%) (%) (%) (%) (%) (%) Male 44 42 14 46 21 29 4 30 38 32 Female 47 41 12 26 34 34 6 33 43 24

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Read Across >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Came in Same

Vehicle



Hotel San Francisco


San Mateo

All Others

(%) (%) (%) (%) (%) (%) (%) (%) (%) Male 67 33 37 15 37 38 16 18 28 Female 63 37 41 23 30 38 17 17 28

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Read Across >>>>>>>>>>>>>>>>>>>>>>>>

Income Less than $100, 000 $100,000 to $200,000 Over $200,000 (%) (%) (%) Male 37 36 27 Female 48 32 19



83

Oakland International Airport (OAK) Detailed Results


84

Introduction Oakland International Airport (OAK) is operated by the Port of Oakland, which also oversees the Oakland seaport and 20 miles of waterfront. OAK is the fourth largest airport in California and second largest in the San Francisco Bay Area. With over 11 million travelers each year, OAK is the closest airport to the region’s top tourism and entertainment venues. It is also the closest airport for most local Bay Area residents. During the survey period from May 2014 through April 2015, air passenger activity at OAK increased from 9.8 million to 10.6 million, a growth of 8.2%. Over 93% of the total air passenger traffic at OAK is comprised of Origin & Destination passengers who start or end their trips in the Bay Area. Because a vast majority of OAK air passengers utilize the airport’s landside facilities, the ground access data collected as part of this survey is particularly reflective of the users of OAK. The airport currently offers air service to 49 destinations on 13 different airline brands – seven of which operate with OAK as their sole gateway into the San Francisco Bay region. There were over 140 commercial flights on an average day. Two significant ground transportation developments at OAK during the survey period included (1) extension of BART rail service to OAK that replaced the AirBART bus connection, and (2) introduction of Transportation Network Company (TNC) services through companies such as Uber and Lyft. The BART rail service started just before Thanksgiving 2014 at the approximate mid-point of the survey and coincided with a marked increase in use of that mode. TNC’s, which enable air passengers and other customers to arrange ground access to and from the airport via smartphone, increased in use at OAK and continued to grow through the end of the survey period.


85

Ground Access Mode – Overall

Auto based transit (e.g., personal vehicle, rental car, taxicab, limousine, TNC) comprised 83% of all trips to OAK. Public transit (e.g., BART, AC Transit, Amtrak) accounted for 11%. Private Bus/Van transit (e.g., Hotel/Motel Courtesy Shuttle, Shared Ride Van, Scheduled Airport Bus, Chartered Bus/Van) comprised the remaining 6% of the total access mode share.

Most respondents who used a personal vehicle to get to the Airport were dropped off (36% did not park)

o Of respondents who did park, slightly more parked in on-Airport lots than in off-Airport lots

Q9 How did you get to the airport today? Total Base – All Respondents 9,340 (%) Personal Vehicle (Net) 59 Personal Vehicle (Did not park) 36 Personal Vehicle (Parked on-Airport) 13 Personal Vehicle (Parked off-Airport) 10 Rental Car 15 BART 11 Taxicab 4 Limousine – single party only (including Uber Black) 3 Hotel/Motel Courtesy Shuttle 3 Shared Ride Van - serving multiple parties 2 TNC (Uber, Lyft, Sidecar, etc.) 2 Scheduled Airport Bus 1 Chartered Bus or van – single travel party only 1 AC Transit <1 Amtrak (via BART or AC Transit) <1


86

Ground Access Mode Detail – Origin (Location) Among Bay Area counties, respondents who left from Solano were the most likely to use a personal

vehicle to get to OAK. Respondents from San Francisco were the least likely to use a personal vehicle, but were the most likely to use a TNC.

Respondents leaving from a residence other than their own were most likely to use a personal vehicle and be dropped off. Respondents leaving from Hotels/Motels were most likely to use a Rental Car.

Q9 How did you get to the Airport today?

Total Bay Area Counties*

Other CA / Reno Area, NV

Don’t Know / Refused

Base – All Respondents 9,340 8,745 579 16** (%) (%) (%) (%)

Personal Vehicle (Net) 59 58 76 63 Personal Vehicle (Did not park) 36 35 43 31 Personal Vehicle (Parked on-Airport) 13 13 22 25 Personal Vehicle (Parked off-Airport) 10 10 11 6 Rental Car 15 14 19 6 BART 11 11 2 19 Taxicab 4 5 1 6 Limousine - single party only (including Uber Black) 3 3 <1 - Hotel/Motel Courtesy Shuttle 3 3 - - Shared Ride Van – serving multiple parties 2 2 - 6 TNC (Uber, Lyft, Sidecar, etc.) 2 2 <1 - Scheduled Airport Bus 1 1 <1 - All other modes 1 1 2 <1

* The Bay Area is defined as the counties of San Francisco, San Mateo, Santa Clara, Contra Costa, Alameda, Marin, Sonoma, Napa, and Solano ** Note: Caution, low base


87

Ground Access Mode Detail – Origin Location (Continued)

Bay Area County

Total Alameda Contra Costa

San Francisco Sonoma Marin Solano

Santa Clara

San Mateo Napa

Base - Respondents who left from a location in the Bay Area*

8,745 4,034 1,956 924 476 334 306 255 241 219

(%) (%) (%) (%) (%) (%) (%) (%) (%) (%) Personal Vehicle (Net) 59 55 72 27 61 73 77 68 59 47 Personal Vehicle (Did not park) 36 38 40 17 24 33 44 47 32 21

Personal Vehicle (Parked on-Airport) 13 10 18 6 20 23 20 11 17 15

Personal Vehicle (Parked off-Airport) 10 7 14 4 17 17 13 11 10 11

Rental Car 15 14 13 11 21 15 12 19 18 32

BART 11 11 8 34 <1 1 4 4 13 <1

Taxicab 4 6 2 10 <1 1 1 3 2 <1

Limousine - single party only (incl. Uber Black) 3 2 3 7 1 2 2 2 2 2

Hotel/Motel Courtesy Shuttle 3 6 - - - - - - - -

Shared Ride Van – serving multiple parties 2 2 1 4 1 1 1 2 2 -

TNC (Uber, Lyft, Sidecar, etc.) 2 2 1 6 - <1 <1 1 3 1

Scheduled Airport Bus 1 - - - 16 5 1 - - 14

All other modes 1 1 - 1 - 1 2 1 - 3

* The Bay Area is defined as the counties of San Francisco, San Mateo, Santa Clara, Contra Costa, Alameda, Marin, Sonoma, Napa, and Solano


88

Ground Access Mode Detail – (Origin Location – Continued)

Total Home Other

Residence Hotel

Work Base – All Respondents 9,340 4,776 1,808 1,730 832 (%) (%) (%) (%) %

Personal Vehicle (Net) 59 78 67 13 37 Personal Vehicle (Did not park) 36 38 61 11 19 Personal Vehicle (Parked on-Airport) 13 23 4 1 9 Personal Vehicle (Parked off-Airport) 10 17 1 1 9 Rental Car 15 1 15 47 27 BART 11 10 9 9 19 Taxicab 4 3 2 9 7 Limousine - single party only (including Uber Black) 3 3 1 4 3 Hotel/Motel Courtesy Shuttle 3 <1 <1 13 - Shared Ride Van - serving multiple parties 2 2 2 2 1 TNC (Uber, Lyft, Sidecar, etc.) 2 2 1 2 3 Scheduled Airport Bus 1 1 2 <1 <1 All other modes 1 1 <1 1 2


89

Ground Access Mode Detail – Purpose While all trip purposes were most likely to use a personal vehicle, those traveling to see family or

friends were most likely to be dropped off (49%) at the Airport. Those traveling for a convention or other business were the most likely to use a Rental Car or park at the Airport. Q9 How did you get to the airport today?

Total

Convention / Other

Business Visit Friends

Or Family Vacation All

Others Base – All Respondents 9,340 3,192 3,107 2,481 560 (%) (%) (%) (%) (%)

Personal Vehicle (Net) 59 51 67 58 70 Personal Vehicle (Did not park) 36 21 49 35 50 Personal Vehicle (Parked on-Airport) 14 19 10 12 13 Personal Vehicle (Parked off-Airport) 10 11 8 11 6 Rental Car 15 22 10 13 10 BART 11 8 12 12 11 Taxicab 4 7 2 4 3 Limousine – single party only (including Uber Black)

3 4 1 3 1

Hotel/Motel Courtesy Shuttle 3 2 2 4 1 Shared Ride Van - serving multiple parties 2 2 2 2 2 TNC (Uber, Lyft, Sidecar, etc.) 2 3 2 2 1 Scheduled Airport Bus 1 1 3 1 1 All other modes 1 1 1 1 1


90

Ground Access Mode Detail – Income Less affluent respondents were more likely to use BART or the terminal curbside. Scheduled Airport Bus users were the least affluent. Limousine and Taxicab users tended to be more affluent. Among personal vehicle users, those who parked in on-Airport lots were the most affluent.


Household Income

Total

Less than $75,000

$75,000 – $149,999

$150,000 and over

Base – All Respondents 1,928 2,368 2,189 (%) (%) (%) (%) Personal Vehicle (Net) 59 61 56 57 Personal Vehicle (Did not park) 36 46 34 26 Personal Vehicle (Parked on-Airport)

13 9 12 20

Personal Vehicle (Parked off-Airport)

10 6 10 12

Rental Car 15 9 18 18 BART 11 17 10 7 Taxicab 4 3 4 6 Limousine - single party only (including Uber Black)

3 1 2 5

Hotel/Motel Courtesy Shuttle 3 2 3 3 Shared Ride Van - serving multiple parties

2 3 2 1

TNC (Uber, Lyft, Sidecar, etc.) 2 2 2 2 Scheduled Airport Bus 1 2 1 <1 All other modes 1 1 1 1


91

Modeshare

>>>>>>>>>>>>>>>>>>>>>>>>>>Read Across>>>>>>>>>>>>>>>>>>>> (Income ranges and

midpoints used to calculate mean and median)^ Total

Personal Vehicle

Rental Car

Taxi cab

Shared Ride Van

Scheduled Airport Bus

BART

TNC

Limo*

All Others

(%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

Under $25,000 [$12,500] 7 60 4 22 4 1 1 4 2 1 $25,000-$49,999 [$37,500] 10 64 7 18 2 1 1 2 1 2 $50,000-$74,999 [$62,500] 13 58 13 13 4 2 2 2 2 2 $75,000-$99,999 [$87,500] 15 57 18 9 4 2 2 2 2 2 $100,000-$149,999 [$125,000]

22 56 18 11 4 2 3 2 2 1

$150,000-$199,999 [$175,000]

15 57 19 7 5 3 4 1 2 0

$200,000-$299,999 [$250,000]

11 57 18 8 5 5 2 1 3 0

$300,000 and over [$400,000] 8 57 14 6 8 9 2 0 3 0 Mean Annual Income^ (in $1000)

137 136 151 163 96 86 108 153 208 140

Mode Share

>>>>>>>>>>>>>>>Read Across>>>>>>>>>>>> (Income ranges and midpoints

used to calculate mean and median)^ Total

Personal vehicle

Did not Park

Parked on-Airport

Parked off-Airpor

t

(%) (%) (%) (%) (%)

Under $25,000 [$12,500] 7 60 48 8 4 $25,000-$49,999 [$37,500] 10 64 51 9 4 $50,000-$74,999 [$62,500] 13 58 40 11 7 $75,000-$99,999 [$87,500] 15 57 39 9 10 $100,000-$149,999 [$125,000] 22 56 31 14 11 $150,000-$199,999 [$175,000] 15 57 28 17 13 $200,000-$299,999 [$250,000] 11 57 25 20 12 $300,000 and over [$400,000] 8 57 22 25 11 Mean Annual Income^ (in $1000)

137 136 115 173 157

^ The income question on the survey instrument asked the respondents to cite their income based on the ranges shown on the tables above. The mean figure is derived from the midpoints of these ranges. These midpoints are shown in the tables above in brackets. * Includes Uber Black


92

Ground Access Mode Detail – Bay Area Airport Use More frequent users of Bay Area airports were more likely to park at the Airport. BART was as likely to be used by more frequent users as by infrequent users.



in the past 12 months

Total 1 2-5 6 or

more Base – All Respondents 9,340 2,014 3,954 3,350 (%) (%) (%) (%)

Personal Vehicle (Net) 59 50 62 62 Personal Vehicle (Did not park) 36 40 42 26 Personal Vehicle (Parked on-Airport) 13 7 11 21 Personal Vehicle (Parked off-Airport) 10 3 8 15 Rental Car 15 22 12 13 BART 11 10 11 10 Taxicab 4 5 4 4 Limousine – single party only (including Uber Black)

3 2 2 3

Hotel/Motel Courtesy Shuttle 3 4 3 1 Shared Ride Van - serving multiple parties 2 2 2 1 TNC (Uber, Lyft, Sidecar, etc.) 2 1 2 3 Scheduled Airport Bus 1 1 2 1 All other modes 1 1 1 1


93

Ground Access Mode Detail – Travel Party Size Rental Car and Shared Ride Van users are in the largest travel parties. BART and TNC users are in the smallest travel parties


Mode Share

Number of people who came to the airport in

the same vehicle Total Personal Vehicle

Rental Car

Taxi cab

Shared Ride Van

Scheduled Airport

Bus

BART

TNC

Limo* All

Others Base - Originating Respondents 9,340 5,524 1,371 401 182 126 983 181 255 319

(%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

1 67 67 58 74 64 81 79 78 64 52 2 23 23 30 19 24 13 17 15 26 34 3 5 6 6 3 3 1 2 3 4 4 4 or more 5 4 6 4 9 5 2 4 6 10 Mean number of people who came in the same vehicle 1.5 1.5 1.7 1.4 1.9 1.4 1.3 1.4 1.6 2.0


>>>>>>>>>>>>>>>Read Across>>>>>>>>>>>>


Did not Park

Parked on-Airport

Parked off-Airport


9,340 5,524 3,337 1,286 901

(%) (%) (%) (%) (%)

1 67 67 71 64 55 2 23 23 20 22 33 3 5 6 5 7 6 4 or more 5 4 4 7 6 5 1 1 1 2 1 6 <1 1 1 1 1 7 or more 1 1 0 1 1 Mean number of people who came in the same vehicle 1.5 1.5 1.5 1.6 1.7


94

Ground Access and Egress Modes Overall, 11% of respondents chose a different mode to leave the airport than the mode they used to

arrive. o Northern California residents were more likely than visitors to choose a different mode.

Overall, Rental Car users were the least likely to choose a different mode and Hotel / Motel Courtesy Shuttle users were the most likely.

o When mode changes did occur, is was most often from the primary mode to a personal vehicle (as a driver or passenger).

Comparing the mode shift between the first quarter (May to Jun 2014) of the study and the last quarter (Mar-May 2015) of the study shows differences which are attributable to seasonal differences as well as changing mode availability.

Q19C How will you leave the airport? (asked of Northern California residents who will return to OAK) Q22B How did you leave the airport? (asked of non-Northern California residents who arrived at OAK)

Q19C/Q23B Mode-All Respondents^^ >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Airport Egress Mode >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Airport Access Mode Rental

Car Personal Vehicle BART Limo^

Taxi cab

Scheduled Airport

Bus

Shared Ride Van

Ride- share*

Hotel/Motel Other Total

(%) (%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

Rental Car 95 2 1 <1 1 <1 <1 <1 <1 <1 100

Personal Vehicle 1 93 3 <1 1 <1 1 <1 <1 <1 100 BART 1 13 81 <1 3 <1 1 1 <1 <1 100 Limousine^ 1 11 4 71 8 - 1 1 1 1 100 Taxicab 4 14 8 2 66 <1 3 1 <1 1 100 Scheduled Airport Bus 2 30 2 - - 60 4 - 1 1 100 Shared Ride Van 2 23 11 1 4 3 49 2 1 5 100 Rideshare^ 1 20 15 - 14 <1 2 46 - <1 100 Hotel/Motel Courtesy Shuttle 15 28 1 1 5 1 4 2 43 1 100 All other modes 5 14 12 2 2 - 7 - 2 57 100

Surveyed Access Mode to Airport Overall

Rental Car

Personal Vehicle BART Limo^

Taxicab

Scheduled Airport

Bus Share-

ride Van Ride-

share* Hotel/Motel Other

% Shifting Modes

11 5 7 19 29 54 40 51 54 57 43

^^This table is derived from two questions. Respondents who lived in Northern California and were returning to SFO were asked how they intended to reach their destination when they returned to SFO. Respondents who did not live in Northern California and had initially flown into SFO were asked how they reached their destination from SFO at the beginning of their stay. *Note: Respondents were not asked to state which rideshare service they used. This figure includes those who used Uber Black. ^In order to make an accurate comparison (see note above) for this table, Uber Black was removed from the Limousine category and included with TNC’s in the Rideshare category.


95

Northern California respondents who returned to OAK after their trip.

Q19C Mode


Airport Access Mode Personal Vehicle BART Limo^

Taxi cab

Scheduled Airport

Bus Rental

Car

Shared Ride Van

Ride- share*

Hotel / Motel Other Total

(%) (%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

Personal Vehicle 95 3 <1 1 <1 <1 <1 <1 <1 <1 100 BART 14 85 - <1 <1 - 1 <1 - <1 100 Limousine ^ 10 3 82 3 - - 1 - - <1 100 Taxicab 9 11 2 73 - 1 2 2 - 1 100 Scheduled Airport Bus 17 - - - 72 2 5 - 2 2 100 Rental Car 23 - - 4 - 69 - 4 <1 100 Shared Ride Van 22 13 - 6 1 - 55 2 1 1 100 Rideshare^ 18 16 - 12 - 1 3 49 - 1 100 Hotel/Motel Courtesy Shuttle

52 - 3 2 2 - 9 - 32 <1 100

All other modes 16 16 3 - - 3 3 - - 59 100 Non-Northern California respondents who flew into OAK to begin their stay.

Q22B Mode

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Airport Egress Mode>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>


Car Personal Vehicle

BART

Taxi cab Limo^

Hotel / Motel

Ride- share*

Scheduled Airport

Bus

Shared Ride Van Other Total

(%) (%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

Rental Car 96 2 1 1 <1 <1 <1 <1 <1 <1 100

Personal Vehicle 3 88 5 3 <1 1 <1 <1 1 <1 100 BART 3 13 76 6 <1 <1 1 - 1 <1 100 Taxicab 6 17 7 61 3 1 1 1 4 2 100 Limousine ^ 1 13 6 14 57 3 3 - 1 1 100 Hotel/Motel Courtesy Shuttle

22 16 2 6 49 2 1 1 1 100

Rideshare^ 2 23 14 16 - - 42 1 2 - 100 Scheduled Airport Bus

2 49 5 - - - 41 2 - 100

Shared Ride Van 5 25 9 2 2 - 2 5 39 11 100 All other modes 10 10 5 5 - 5 - - 14 52 100

*Note: Respondents were not asked to state which Rideshare service they used. This figure includes those who used Uber Black. ^In order to make an accurate comparison (see note above) for this table, Uber Black was removed from the Limousine category and included with TNC’s in the Rideshare category


96

First Quarter of Study Q19C/Q23B Mode-All Respondents^^


Airport Access Mode May-Jul 2014

Personal Vehicle

Rental Car

BART Limo^ Taxi cab

Hotel/Motel

Sked Airport

Bus

Ride- share*

Shared Ride Van

Other Total

(%) (%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

Personal Vehicle 94 1 2 - 2 <1 <1 <1 1 <1 100 Rental car 3 94 1 1 1 1 1 - - <1 100 BART 14 1 82 - 1 1 - 1 1 - 100 Limousine ^ 3 - 8 76 8 5 - - - - 100 Taxicab 12 3 8 1 70 - - - 2 - 100 Hotel/Motel courtesy shtl. 8 13 3 - 10 64 3 - - - 100 Scheduled airport bus 31 4 4 - - - 62 - - - 100 Rideshare^ 18 - 21 - 6 - - 47 6 - 100 Shared ride van 34 3 8 - 3 - 3 3 45 3% 100 All other modes 20 - 20 - 10 - - - 10 3% 100

Last Quarter of Study Q19C/Q23B Mode-All Respondents^^


Airport Access Mode Mar-May 2015

Personal Vehicle

Rental Car

Limo^ BART Taxi cab

Sked Airport

Bus

Shared Ride Van

Ride- share

*

Hotel/ Motel

Other Total

(%) (%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

Personal Vehicle 94 <1 <1 3 1 <1 <1 <1 <1 <1 100 Rental car 2 94 - 1 1 - - <1 1 - 100 Limousine ^ 12 2 79 2 2 - - - - 2 100 BART 16 1 - 78 3 - <1 <1 - - 100 Taxicab 11 6 1 11 64 - 4 - 1 - 100 Scheduled airport bus 30 - - - <1 52 9 - 4 4 100 Shared ride van 15 3 - 18 3 - 44 - 3 15 100 Rideshare^ 14 1 - 20 20 1 - 44 - - 100 Hotel/Motel courtesy shtl. 25 21 2 - 2 2 8 - 42 - 100 All other modes 29 7 - - - - - - - 64 100

^^This table is derived from two questions. Respondents who lived in Northern California and were returning to SFO were asked how they intended to reach their destination when they returned to SFO. Respondents who did not live in Northern California and had initially flown into SFO were asked how they reached their destination from SFO at the beginning of their stay. *Note: Respondents were not asked to state which rideshare service they used. This figure includes those who used Uber Black. ^In order to make an accurate comparison (see note above) for this table, Uber Black was removed from the limousine category and included in the rideshare category.



Rental Car

BART Limo Taxi cab

Hotel/Motel

Sked Airport

Bus

Ride- share*

Shared Ride Van

Other

% Shifting Modes 11 6 6 18 24 30 36 38 53 55 60



Rental Car

BART Limo Taxi cab

Hotel/Motel

Sked Airport

Bus

Ride- share*

Shared Ride Van

Other

% Shifting Modes 12 6 6 22 21 36 58 48 56 56 36


97

Residency Q16 Do you live in Northern California? *

Total Base – All Respondents 9,340 (%) Yes 58 No 42

Q24 What is your home zip code/In which country do you live? Total Base – All Respondents 9,340 (%) California 71 San Francisco Bay Area 53 Other Northern California 5 Southern California 13 Western United States 14

Midwestern United States 4

Southcentral United States 3

Southeastern United States 2

Northeastern United States 3

Hawaii 1 US Military - Canada 1 Mexico, Central America, And The Caribbean <1

South America <1 Europe 1 Africa <1 Middle East <1 Central Asia & India <1 East Asia <1 Australasia & Oceania <1

Nearly three-quarters (71%) of respondents live in California (and over half in the nine county San

Francisco Bay Area). Outside of California, most respondents live in the Western United States. *Interviewers were given clear instructions about what was defined as Northern California. It should be noted that in a small number of cases, respondents answered that they lived in Northern California, but provided a zip code for a location outside Northern California. This was the case when someone was a long-term worker in the Bay Area, moving between two houses, attending school, etc. For this reason, the table heading “Live in Northern California” is based on answers to “Do you live in Northern California” and not the zip code provided.


98

Personal Vehicle Q10B Was the vehicle parked at or near the airport?

Total

Base - Originating Respondents who used a personal vehicle to get to the airport

5,524

(%) Yes 40 No 60

Over one-third (40%) of respondents who used a personal vehicle to get to the Airport (either as a passenger or a driver) parked at or near the Airport.

o The most common responses from those who used a personal vehicle to get to the Airport included: Come from their home in Alameda County Visiting friends and relatives Make a mean of $135,700 a year Have used Bay Area airports an average of four times in the past twelve months.

o Personal vehicle users who parked were most likely to have: Come from their home in Alameda County (31%) or Contra Costa County (28%) Traveling on business Make a mean of $166,700 a year Have used Bay Area airports an average of seven times in the past twelve months.

Origin Type Came in

Same Vehicle Live In

Total Home Other

Residence Hotel 1 2+ Northern California

Other US Non-US

Percent who parked 40 51 8 16 36 47 51 7 13

Income Trip Purpose


$75,000 -$149,999

$150,000 and over

Convention/ Other

Business


Vaca-tion

All Others

Percent who parked 40 25 39 55 58 27 39 28

Times using Bay Area airports in

the past 12 months

Total 1 2-5 6 or more Percent who parked 40 21 31 58


99

Personal Vehicle (Continued)

A small percentage of respondents (1%) parked a plug-in electric vehicle at the Airport. o Respondents who live in Solano County were most likely to have driven a plug-in vehicle to

the Airport o Ford Fusion Energi, Chevy Volt, and Tesla were the most cited plug-in electric vehicles o Of the 20 respondents who parked a plug-in electric vehicle, only four charged the vehicle

while it was parked.


100

Personal Vehicle (Dropoff) Q10A Were any passengers dropped off at the curb in front of the terminal before parking?

Total


2,185

(%) Yes 5 No 95

Those respondents who parked their vehicles typically (95%) did not drop-off passengers prior to

parking. o Those who parked in the Hourly lot were more likely to drop passengers before parking than

those who used other lots to park.

Lot Parked In

Percent who parked and dropped off passengers before parking

Total Daily Lot

Economy Lot

Premier Lot

Hourly Lot

Off-Airport

Hotel / Motel Employee Refused

5 4 4 1 18 3 - - 36


101

Personal Vehicle (Parking Location) Q10C Where was the vehicle parked?

Total


2,185

(%) Off-Airport Parking 42 Daily Lot 27 Economy Lot 20 Hourly Lot 6 Premier Lot 5 Airport Employee Lot <1 Hotel/Motel Parking <1

Most respondents parked in off-Airport lots.

o Off-Airport and two lots (Daily lot and Economy lot) accounted for 89% of long-term parking. Respondents who parked in an off-Airport lot were most likely to park at Expresso (36%),

Park ‘N Fly (35%), FastTrack (10%), or AirPark (8%).


102

Personal Vehicle (Parking Duration) Q10D How long will it be parked there?

Total


2,185

(%) 1-12 hours 10 18-23 hours 1 1-1.9 days 13 2-2.9 days 15 3-3.9 days 21 4-4.9 days 17 5-5.9 days 8 6-9.9 days 13 10 days or more 3 Mean Hours Parked 84 Median Hours Parked 72

The average time a car was to be parked was 84 hours (3 days, 12 hours). Notably, 10% of

respondents were parking their car for 12 hours or less. o Respondents who parked for longer durations included those who:

Came from a hotel Came with others to the airport Lived in Northern California Earned between $100,000 and $200,000 a year Traveled for a vacation Used Bay Area airports two to five times in the previous 12 months.

Origin Type Came in Same

Vehicle Live In



Other US

Non-US

Mean Hours Parked 84 85 67 99 70 104 85 58 11 Median Hours Parked 72 72 24 72 72 96 72 24 49

Income Trip Purpose


$75,000 To

$149,999

$150,000 and over

Convention/ Other

Business


Vaca- tion

All Others

Mean Hours Parked 84 84 88 80 67 85 114 62 Median Hours Parked 72 72 72 72 72 72 96 84


103

Personal Vehicle (Parking Duration-Continued)


in the past 12 months Total 1 2-5 6 or more

Mean Hours Parked 84 87 94 76 Median Hours Parked 72 72 72 72

Lot Parked In

Total Daily Lot Economy Lot

Premier Lot

Hourly Lot

Off-Airport

Hotel/ Motel

Employee Refused

Mean Hours Parked 84 67 93 52 19 103 280 175 44

Median Hours Parked 72 72 72 48 2 96 240 96 1

Off-Airport Lot Parked In

Total Expresso Park & Fly

Fastrack AirPark Park N Travel

Fly N Save

VIP Parking

Refused

Mean Hours Parked 84 99 103 93 103 110 129 142 129

Median Hours Parked

72 96 96 72 72 96 96 144 132

Those who parked in Hotel/Motel lots were to be parked for the longest duration. Those parked in

the Hourly lot were the briefest. o Among users of off-Airport lots, those at VIP Airport Parking were to be parked for the

longest duration. Those at Fastrack and AirPark were to be parked for the shortest duration.


104

Rental Vehicle Q10A Were any passengers dropped off at the curb in front of the terminal before returning the rental car?

Total

Base - Originating respondents who used a rental car to get to the airport

1,371

(%) Yes 5 No 95

Most respondents who used a rental car to get to the Airport (95%) did not drop off passengers at

the curb before returning the rental car. o Respondents who were more likely to drop off passengers before returning the rental car

included those who: began their trip in Solano or Marin Counties came with others to the airport made between $75,000 and $150,000 a year traveled on vacation.

Origin Type Came in

Same Vehicle Live In Percent who dropped off passengers before returning the rental vehicle

Total Other

Residence Hotel 1 2+ Other US Non-US

5 5 6 3 8 5 2

Income Trip Purpose



$75,000 - $149,999

$150,000 and over

Convention/ Other

Business


Vaca-tion

All Others

5 4 5 4 3 7 8 4



Total 1 2-5 6 or more 5 6 7 2


105

Rideshare Services


During the year, 2% of respondents used TNC’s, 3% used limousines and 4% used taxicabs. Plotting quarterly totals shows taxicab use is decreasing while limousine (which includes Uber Black) and TNC use is increasing.

Of those who took a TNC to the Airport, most took an Uber-X (63%). Notably, 28% took an Uber-Black, which is classified as a Limousine service.

TNC users are most likely to: o be traveling alone o have started their trip at their home in Alameda County or San Francisco o be traveling to visit friends or relatives o have used Bay Area airports an average of five times in the past twelve months o make a mean of $152,500 dollars a year o at an average age of 37.9, be younger than other riders.

0%

1%

2%

3%

4%

5%

6%

May - Jul 2014 Aug - Oct 2014 Nov 14-Jan 15 Feb-May 15

Taxi, Limousine, & For Profit Rideshare (TNC) Use(% of Respondents)

TNC

Taxi

Limousine*


106

Origin Type Came in

Same Vehicle County In Which Trip Began Percent using: Total Home

Other Residence Hotel 1 2+

San Francisco Alameda

Contra Costa

All Other

TNC 2 52 12 15 2 1 6 2 1 1 Limousine* 3 47 9 29 3 3 7 2 3 1 Taxicab 4 37 10 37 5 3 10 6 2 1

Income Trip Purpose

Percent using: Total

Less than $75,000

$75,000 - $149,999

$150,000 and over

Convention/ Other

Business


Vaca- tion

All Others

TNC 2 2 2 2 3 2 2 1 Limousine* 3 1 2 5 4 1 3 1 Taxicab 4 3 4 6 7 2 4 3



Percent using: Total 1 2-5 6 or more Northern California Other US Non-US

TNC 2 1 2 3 2 2 3 Limousine* 3 2 2 3 2 3 2 Taxicab 4 5 4 4 3 6 11



107

Rideshare Services (continued)

Q11L How did you typically get to the airport before using these services? Total

Base - Originating respondents who used a rideshare service to get to the airport *

288

(%) Taxicab 36 Personal vehicle 28 BART 23 Rental Car 5 Shared Ride Van 4 Limousine 2 Public Transit Bus 2

* Base includes those who stated that they used Uber Black

Just over a third (36%) of respondents used a Taxicab to get to the Airport before using a Rideshare service. A quarter used a Personal vehicle/Vehicle and another quarter used BART.

Origin Type Came in

Same Vehicle County In Which Trip Began

Percent using: Total Home Other

Residence Hotel 1 2+ San

Francisco Alameda Contra Costa

All Other

Taxicab 36 29 37 47 37 34 48 34 20 20 Personal vehicle

28 34 37 16 28 25 16 32 33 40

BART 23 25 17 20 24 20 21 23 27 28 Other 13 12 9 18 11 20 15 12 20 12

Income Trip Purpose


$75,000 - $149,999

$150,000 and over

Convention/ Other

Business

Visit Friends/Family

Vaca- tion

All Others

Taxicab 36 20 37 44 48 26 21 46 Personal vehicle

28 27 17 30 24 27 32 46

BART 23 41 25 16 19 29 27 8 Other 13 12 22 10 9 18 19 -




Other US Non-US

Taxicab 36 35 36 37 27 49 45 Personal vehicle

28 23 26 30 31 24 9

BART 23 19 21 26 28 14 36 Other 13 23 17 7 14 13 9


108

Rideshare Services (Age)

TNC User Age Comparison (% Of Users In Specified Age Ranges)

Base-those who used a TNC to get to the airport-does not include users who used Uber Black (181)

Overall, TNC users are younger than taxicab limousine users.

While the mean age stayed flat, comparing TNC users’ ages from the first three months of the study with the last three months of the study, shows substantial growth in both the 18-24 and the 45-54 year age ranges.

Mean Age^ Overall May – Jul 2014 Mar – May 2015


* Includes Uber Black ^ The age question on the survey instrument asked the respondents to cite their age based on the ranges. The mean figure is derived from the midpoints of these ranges. See the “Age” question for more information.

14%

21%

32%

27%

32%

19%

9%

23%

14%

10%

May-July 2014

Mar-May 2015

18-24 35-44 55 and Over 25-34 45-54


109

BART Q11A. At which station did you get on BART?*

Total


983

(%) Oakland/Berkeley stations 31 Downtown San Francisco stations 26 Outer Alameda County stations 15 Central and Eastern Contra Costa County stations

13

Outer San Francisco stations 5 Western Contra Costa County stations 5 San Mateo County stations 4

Nearly a third (31%) of those respondents who used BART boarded at stations in Oakland and

Berkeley. The greatest share of these riders boarded at the Downtown Berkeley station (10%). A quarter of riders (28%) boarded at stations in San Francisco.

BART users were most likely to o have started their trip at their home in Alameda County (although a third came from San

Francisco) o be traveling to visit friends or relatives o have used Bay Area airports an average of four times in the past twelve months o make a mean of $113,000 dollars a year


110

BART (Continued) Q11B How did you get to the station where you boarded BART?

Stations Boarded

Percent using: Total Oakland/Berkeley

Down- town

SF

Outer Alameda

Cnty

Central/ Eastern CC Cnty

Outer San

Francisco Western CC Cnty

San Mateo County

Walked 50 70 67 25 16 56 36 10 Dropped Off 24 13 5 42 55 22 42 50 Public Transit 13 12 21 13 6 13 4 20 Drove and Parked 5 2 - 12 12 12 5 Taxicab 4 2 3 7 9 6 2 8 Rideshare Service* 3 1 4 1 3 4 4 8


Half of all respondents walked to the station where they boarded BART. o Respondents who boarded BART in Oakland/Berkeley or Downtown San Francisco were most

likely to have walked to the station than respondents in other locations. o Respondents in Eastern Contra Costa County were most likely to have been dropped off at

the station than respondents in other locations.


111

BART and AirBART-Modeshare

On November 22, 2014, AirBART ceased to operate and the BART Oakland Airport Station opened for service. After the switch to the new BART service, the share of the top three modes remained steady while the mode share for BART increased, then leveled off and has remained steady.

60% 60% 59% 58%

10% 9% 12% 12%

0%

10%

20%

30%

40%

50%

60%

70%

May-Jul 14 Aug-Oct 14 Nov 14-Jan 15 Feb-May 15

BART/AirBART and Personal vehicle Use(% of Respondents)

Personal

BART/AirBART

BART Oakland Airport Station in-service

15% 15%14% 14%

10% 9%

12% 12%

5% 4% 4% 4%

0%

2%

4%

6%

8%

10%

12%

14%

16%

18%

May-Jul 14 Aug-Oct 14 Nov 14-Jan 15 Feb-May 15

BART/AirBART, Taxicab, and Rental Car Use(% of Respondents)

Taxicab

Rental Car

BART/AirBART

BART Oakland Airport Station in -service


112

BART and AirBART – Change of Shift during Trip

Q19C/Q23B Mode-All Respondents^^


Airport Access Mode

Rental Car

Personal vehicle BART

Air BART Limo^

Taxi cab

ScheduledAirport

Bus Shared

RideVan Ride-

share* Hotel/Motel Other Total

(%) (%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

Rental Car 95 2 <1 <1 <1 1 <1 <1 <1 <1 <1 100 Personal vehicle 1 93 2 2 <1 1 <1 1 <1 <1 <1 100 BART 1 14 81 - - 3 <1 1 1 - - 100 AirBART 1 13 - 81 <1 3 <1 1 1 <1 <1 100 Limousine^ 1 11 2 3 71 8 - 1 1 1 1 100 Taxicab 4 14 4 4 2 66 <1 3 1 <1 1 100 Scheduled Airport Bus 2 30 - 2 - - 60 4 - 1 1 100

Shared Ride Van 2 23 5 6 1 4 3 49 2 1 5 100 Rideshare^ 1 20 10 5 - 14 <1 2 46 <1 100 Hotel / Motel Courtesy Shuttle 15 28 1 1 1 5 1 4 2 43 1 100

All other modes 5 14 2 10 2 2 - 7 - 2 57 100

*Note: Respondents were not asked to state which rideshare service they used. This figure includes those who used Uber Black. ^In order to make an accurate comparison (see note above) for this table, Uber Black was removed from the limousine category and included in the rideshare category

While the percentage of those who change mode during their trip away from BART or AirBART is the

same (19%), there are differences in the percentage of those who change mode during their trip into BART or AirBART. o Rideshare users that had changed their mode to AirBART at the conclusion of their trip at a

5% rate, increased to 10% after the new BART station opened. o Users of other modes (AC Transit, Amtrak, Chartered Bus, etc.) that had changed their mode

during their trip to AirBART at a 10% rate, decreased to 2% after the new BART station opened. There are indications that fewer respondents were using these other modes after the new BART station opened.


113

Scheduled Airport Bus Q9 Which scheduled airport bus?

Total

Base - Originating respondents who used a scheduled airport bus to get to the airport

126

(%) Sonoma County Airport Express 70 Evans Airport Service 30

Scheduled Airport Bus users are most likely to:

o have started their trip at their home in Sonoma County o be traveling to visit friends or relatives o be in an average travel party of 1.4 people o have used Bay Area airports an average of two times in the past twelve months o make a mean of $85,700 dollars a year.

Origin Type Came in

Same Vehicle Live In



Other US

Non-US

Sonoma County Airport Express 70 75 66 60 70 68 72 66 -

Evans Airport Service 30 25 34 40 30 32 28 34 -

Income Trip Purpose


$75,000 - $149,999

$150,000 and over

Convention/ Other

Business


Vaca-tion

All Others

Sonoma County Airport Express

70 83 57 100 80 71 68 -

Evans Airport Service

30 17 43 - 20 29 32 100



Percent using: Total 1 2-5 6 or more Sonoma County Airport Express 70 63 74 65

Evans Airport Service 30 37 26 35


114

Scheduled Airport Bus (Dropoff) Q11F How did you get to that bus?

Service Used

Percent using: Total Sonoma County Airport Express

Evans Airport Service Refused

Base - Originating respondents who used a scheduled airport bus to the airport

126 86 37 2

Dropped Off 70 72 70 - Drove & Parked 15 16 11 50 Walked 10 9 11 50 Taxicab 4 2 8 -

• Most scheduled bus riders (70%) were dropped off at the bus.


115

Shared Ride Van Q9 Which shared ride van?

Total

Base - Originating respondents who used a shared ride van to get to the airport

182

(%) SuperShuttle 52 Bayporter Express 30 East Bay Connection 5 AExpress Shuttle 4 All Others 8

Half (52%) of those who took a shared ride van to the airport used SuperShuttle. Nearly two in ten respondents (18%) chartered the shuttle for themselves and their parties. Shared Ride Van users are most likely to:

o have started their trip at their home in Alameda County o be on vacation o be in an average travel party of 1.9 people o have used Bay Area airports an average of three times in the past twelve months o make a mean of $96,300 dollars a year.

Origin Type Came in

Same Vehicle County In Which Trip Began



Francisco Alameda

Contra Costa

All Other

SuperShuttle 52 41 56 71 48 59 92 41 24 57 Bayporter Express 30 39 32 16 35 22 - 50 24 9

East Bay Connection 5 9 - - 5 6 - - 38 4

AExpress Shuttle 4 4 4 3 3 6 3 2 5 13

All Others 8 6 8 11 9 6 5 7 10 17


116

Shared Ride Van (Continued)

Income Trip Purpose

Percent using: Total

Less than $75,000

$75,000 - $149,999

$150,000 and over

Convention/ Other

Business


Vaca-tion

All Others

SuperShuttle 52 56 63 39 39 54 60 54 Bayporter Express

30 31 21 39 37 28 24 46

East Bay Connection

5 - - - - 11 5 -

AA Express Shuttle

4 4 2 17 4 4 5 -

All Others 8 8 15 6 20 4 5 0




Other US Non-US

SuperShuttle 52 72 44 48 44 62 82 Bayporter Express 30 15 36 37 37 22 9 East Bay Connection 5 4 8 - 9 - - AA Express Shuttle 4 4 4 4 5 2 9 All Others 8 4 9 11 6 15 -


117

Hotel/Motel Courtesy Shuttle Q11I. What was the name of the hotel where you boarded your shuttle?

Total Times using Bay Area airports in the past 12 months

Base - Originating respondents who used a hotel courtesy shuttle to get to the airport 240

1

2-5

6 or

more (%) (%) (%) (%) Hilton Oakland Airport, Oakland 19 23 14 23 Days Inn-Oakland Airport, Oakland 10 13 10 4

EconoLodge, Oakland 10 10 12 6 Holiday Inn Express, Airport Access Rd, Oakland 9 9 8 11

Holiday Inn, Hegenberger Rd, Oakland 8 5 13 4

Marriott Courtyard, Broadway, Oakland 7 6 6 9

Red Lion Hotel, Oakland 7 6 5 11 All Others 31 28 32 32 At 19%, most respondents who used a hotel shuttle stayed at the Hilton-Oakland Airport. Courtesy Shuttle Users are most likely to:

o be on vacation (although 32% were on a business trip or attending a convention) o be in an average travel party of 1.8 people o have used Bay Area airports an average of two times in the past twelve months o earn a mean of $142,100 dollars a year.


Percent using: Total Northern California

Other US

Non- US

Convention/ Other

Business


Vaca- tion

All Others

Hilton Oakland Airport, Oakland 19 7 24 - 33 12 12 33

Days Inn-Oakland Airport, Oakland 10 23 4 29 3 6 17 -

EconoLodge, Oakland 10 16 8 - 5 18 10 - Holiday Inn Express, Airport Access Rd, Oakland 9 16 6 - 7 8 11 -

Holiday Inn, Hegenberger Rd, Oakland 8 13 5 29 5 6 11 33

Marriott Courtyard, Broadway, Oakland 7 3 9 - 11 10 3 -

Red Lion Hotel, Oakland 7 4 8 - 4 12 6 - All Others 31 17 36 43 32 28 31 33


118

Hotel/Motel Courtesy Shuttle (Parking) Q11K Did you park at that hotel (Hotel Shuttle Riders)?

Total Base - Originating respondents who used a hotel courtesy shuttle to get to the airport

240

(%) Yes 37 No 63

Most hotel courtesy shuttle riders did not park at their hotel. Respondents who lived in Northern California were most likely to park at their hotel.


Percent Saying Total

Northern California

Other US

Non-US

Convention/ Other

Business


Vaca- tion

All Others

Yes 37 77 21 - 17 36 49 67 No 63 23 79 100 83 64 51 33


in the past 12 months Percent Saying Total 1 2-5 6 or more

Yes 37 37 38 34 No 63 63 62 66


119

Purpose of Trip Q6 What is the main purpose of your trip?

Total

Base – All Respondents 9,340 (%) Visit Friends and Relatives 33 Business, except Convention 31 Vacation 27 Personal Business Or Family Emergency 4 Convention Or Conference 3 School 2

The three most cited reasons for making a trip out of OAK were: o Business travel (34%) o Visiting friends and relatives (33%) o Vacation travel (27%)

Among those traveling for business (or a convention) only 14% are travelled to the airport alone. Most (61%) traveled with one other person.

o Nearly all (99%) live in the United States, with half (54%) of these living in Northern California

o Half (48%) left from their home to get to OAK. o Most of these travelers (82%) said their travel and

parking cost would be reimbursed as a business expense.

o These travelers were the most affluent with a mean income of $167,000 and the most frequent users of Bay Area airports with 58% having used Bay Area airports 6 or more times in the past 12 months.

Of those travelers visiting friends and relatives, 65% came alone. o Over half (58%) of these travelers live in Northern

California. o Most left from home (51%) or someone else’s home (33%) o Had a mean income of $107,500 and used Bay Area airports an average of 3 times, with

23% using Bay Area Airports 6 or more times Vacation travelers were least likely to come to OAK alone (43%) and were the most likely to arrive

with one other person (38%). o Nearly all of these travelers live in the United States (95%) with two-thirds (63%) living in

Northern California. o Were most likely to have left from home (55%), but nearly half (40%) left from a hotel or

someone else’s home. o Had a mean income of $134,000 and, while a quarter (28%) used Bay Area airports only

once in the past twelve months, another quarter (25%) used Bay Area airports 6 or more times.

Yes, 82%

No, 17% Not Sure, 1%

Q16 Will your trip to the airport, or your parking costs, be reimbursed as a business expense?


120

Origin-Type of Location Q7 Where did you leave from today...home, hotel, or someplace else?

Total

Base – All Respondents 9,340 (%) Home 51 Other Residence 19 Hotel 19 Work 9 School Or University 1 An Attraction <1 Convention Center <1

To get to OAK, respondents were most likely to be leaving from:

o Home (39%) o Someone Else’s Home (18%) o Hotel (34%)

Of respondents leaving from home: o All live and started their trip in Northern California, with most (93%) living in the Bay Area. o Nearly half (40%) live in Alameda County and a quarter (26%) live in Contra Costa County. o Were most likely to be traveling to visit friends or relatives (33%), but equally likely to be

traveling on a business/convention trip (32%). o Used Bay Area airports a median of 5 times in the past year, averaged, 1.5 people per

vehicle and had a median income of $142,500 Of respondents leaving from a hotel:

o They were most likely to live in the United States outside of Northern California (88%), but half began their trip from hotels in Alameda County (50%), 18% in San Francisco, and 12% started from hotels in Contra Costa County

o Were most likely to be traveling on a business/convention trip (46%), but one-third (32%) were on a vacation.

o Used Bay Area airports a median of twice in the past year, averaged 2 people per vehicle and had a median income of $153,100

Of respondents leaving from someone else’s home: o They were most likely to live in the United States outside of Northern California (86%),

but 41% began their trip in Alameda County and one-quarter (26%) began in Contra Costa County.

o Were most likely to have been visiting friends or family (57%) o Used Bay Area airports a median of 2 times in the past year, averaged 1 person per

vehicle and had a median income of $100,600


121


Region Base – Originating Respondents 9,340 (%) DOMESTIC DESTINATIONS Western United States (excluding CA, HI) 35 California 32 Northeastern United States 6 Midwestern United States 8 Southeastern United States 3 Southcentral United States 6 Hawaii 6 INTERNATIONAL DESTINATIONS Europe 2 East Asia <1 Mexico, Central America, And The Caribbean 2 Canada <1 Australasia & Oceania <1 Central Asia & India <1 Middle East <1 South America <1 Africa <1

Nearly all respondents (96%) using OAK are traveling to destinations in the United States.

o The ultimate destination of a third of respondents (35%) was somewhere within the Western United States.


Total

Base – All Respondents 9,340 (%) Stockholm, Sweden 1 Morelia, Mexico 1 Oslo, Norway <1 Mexico City, Mexico <1 Guadalajara, Mexico <1 London, England <1 Cancun, Mexico <1 Terceira, Azores <1 Berlin, Germany <1 Vancouver, Canada <1


Total

Base – All Respondents 9,340 (%) Los Angeles, CA 26 Las Vegas, NV 7 Seattle, WA 6 San Diego, CA 6 Phoenix, AZ 5 Portland, OR 5 Salt Lake City 3 Kahului, HI 3 Denver, CO 3 Chicago, IL 2


122


Origin Type

Came in Same

Vehicle Live In

Percent traveling to: Total Home Other


Other US Non-US

Western United States 35 36 36 32 35 36 35 36 27 California 32 30 27 31 37 22 31 34 9 Midwestern United States 8 7 10 10 8 7 7 9 1 Hawaii 6 8 4 7 3 13 9 3 5 Southcentral United States 6 5 7 7 6 5 5 7 3 Northeastern United States 6 6 7 5 5 6 5 6 2 Southeastern United States 3 3 4 4 3 3 3 4 0 International Destinations 4 5 4 4 3 6 5 1 53

Income Trip Purpose

Percent traveling to: Total

Less than

$75,000 $75,000 - $149,999

$150,000 and over

Convention/ Other

Business


Vaca- tion

All Others

Western United States 35 35 36 34 34 36 36 38 California 32 29 33 36 43 30 20 36 Midwestern United States 8 8 8 8 8 10 6 7 Hawaii 6 5 5 7 1 3 17 2 Southcentral United States 6 6 5 5 6 6 5 6 Northeastern United States 6 6 6 5 4 7 5 7 Southeastern United States 3 3 4 3 3 3 3 2 International Destinations 4 7 4 2 1 4 9 3



Percent traveling to: Total 1 2-5 6 or more Western United States 35 36 35 36 California 32 21 30 41 Midwestern United States 8 9 8 6 Hawaii 6 7 8 4 Southcentral United States 6 8 6 4 Northeastern United States 6 7 6 4 Southeastern United States 3 4 3 2 International Destinations 4 8 4 2


123

Travel Party Q5 Including yourself, how many people are traveling together on the same flight today?

Total


Q13 How many people traveling with you came to the airport in the same vehicle, including yourself?

Total


The average number of people traveling together on a flight is three and average number of people

who came to the airport in the same vehicle is two. Respondents who said they had at least one other person traveling on their flight with them were

asked how many of those in their party were age 12 or younger. Most parties (85%) had no one in their party age 12 or younger. The average number was 0.3 children 12 years of age or younger.

Generally, the larger travel parties are traveling to international destinations. o The median number of people in parties traveling to international destinations was 2.0,

while the median number of people in parties traveling to domestic destinations was 1.0.


124

Q5 Income Trip Purpose

People traveling on the same flight together Total

Less than $75,000

$75,000 - $149,999

$150,000 and over

Convention/ Other

Business


Vaca- tion

All Others

1 65 73 64 64 84 64 40 68 2 25 19 25 25 11 27 40 21 3 5 3 6 5 2 5 8 7 4 3 2 3 4 1 2 6 2 5+ 2 3 2 2 2 2 5 1 Mean 3.3 9.9 1.6 1.6 1.3 6.7 2.1 1.6 Median 1.0 1.0 1.0 1.0 1.0 1.0 2.0 1.0

Q5 Times using Bay Area airports in

the past 12 months Live In People traveling on the same

flight together Total 1 2-5 6 or

more Northern California

Other US Non- US

1 65 52 62 76 64 67 47 2 25 31 27 18 25 25 31 3 5 7 5 3 5 4 10 4 3 5 3 2 3 3 6 5+ 2 4 2 1 3 2 5 Mean 3.3 1.9 5.7 1.4 4.6 1.5 2.0 Median 1.0 1.0 1.0 1.0 1.0 1.0 2.0


Q5 Origin Type

Came in Same Vehicle County In Which Trip Began

People traveling on the same

flight together Total Home Other


Francisco Alameda

Contra Costa

All Other

1 65 63 66 55 97 - 62 68 65 58 2 25 25 25 32 3 70 27 23 25 27 3+ 5 6 5 6 <1 15 5 4 6 6 4 3 3 2 5 <1 9 3 2 3 5 5+ 2 3 2 3 <1 7 2 2 2 4 Mean 3.3 5.0 1.5 1.8 1.1 7.9 1.6 1.5 1.6 8.4 Median 1.0 1.0 1.0 1.0 1.0 2.0 1.0 1.0 1.0 1.0

Q5 Mode Share

People traveling on the same flight

together Total

Personal Vehicle

Rental

Car

Taxi cab

Shared Ride Van


BART

Air

BART

TNC

Limo*

All

Others Mean 3.3 4.5 1.7 1.4 2.2 1.4 1.3 1.4 1.4 1.6 2.2 Median 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 2.0


125

Luggage Q14/15 How many pieces of luggage did you/your travel party check?

All Destinations Total

Base – All Respondents 9,340 (%) No Luggage 46 1 29 2 17 3 4 4+ 4 Mean Number of Luggage 1.0 Median Number of Luggage 1.0

Domestic Destinations

Total

Base –Respondents With Domestic Destinations

9,040

(%) No Luggage 47 1 29 2 16 3 4 4+ 4 Mean Number of Luggage 1.0 Median Number of Luggage 1.0

Nearly half (46%) of respondents checked no luggage, but respondents with international

destinations were much more likely to check luggage. More frequent users of Bay Area airports, more affluent respondents, those traveling for business,

and those who used BART to get to the airport were more likely to check fewer bags.

International Destinations

Total

Base –Respondents With International Destinations

300

(%) No Luggage 18

1 29 2 29 3 11 4+ 13 Mean Number of Luggage 1.9 Median Number of Luggage 2.0


126

Luggage (Continued)

Live In Came in Same

Vehicle Times using Bay Area airports in

the past 12 months

Percent who checked: Total Northern California

Other US

Non-US 1 2+ 1 2-5 6 or more

No Luggage 46 47 46 14 55 27 34 40 60 1 29 29 29 38 36 17 31 33 24 2 17 16 17 30 9 33 22 18 11 3 4 4 4 10 <1 11 6 5 2 4+ 4 4 4 7 <1 12 7 4 2 Mean Number of Luggage 1.0 1.0 1.0 1.7 0.5 1.9 1.4 1.1 0.7 Median Number of Luggage 1.0 1.0 1.0 1.0 0.0 2.0 1.0 1.0 0.0

Income Trip Purpose


Less than

$75,000 $75,000 - $149,999

$150,000 and over

Convention/ Other

Business


Vaca- tion

All Others

No Luggage 46 44 45 52 62 40 32 45 1 29 33 31 24 26 34 27 31 2 17 16 16 15 9 18 24 15 3 4 3 4 4 1 4 8 5 4+ 4 4 4 4 2 4 8 5 Mean Number of Luggage 1.0 1.1 0.9 0.9 0.6 1.0 1.5 1.0 Median Number of Luggage 1.0 1.0 1.0 0.0 0.0 1.0 1.0 1.0


Mode Share


Personal Vehicle

Rental

Car

Taxi cab

Shared Ride Van


BART

Air

BART

TNC

Limo*

All

Others No Luggage 46 44 42 46 34 47 65 60 59 47 33 1 29 31 27 31 32 37 23 28 28 28 27 2 17 17 19 16 22 11 10 10 9 17 23 3 4 4 6 4 3 1 1 1 2 3 8 4+ 4 4 6 3 9 4 1 1 2 6 9 Mean Number of Luggage 1.0 1.0 1.1 0.9 1.7 0.9 0.5 0.6 0.6 1.0 1.9 Median Number of Luggage 1.0 1.0 1.0 1.0 1.0 1.0 0.0 0.0 0.0 1.0 1.0


127

Northern California Residents-Trip Duration Q17 How many nights will you be away from home on this trip?

Total

Base –Northern California Residents 5,433 (%) 1 Night or less 12 2-3 36 4-6 26 7-10 15 11-15 6 16+ 6 Median Number of Nights 4.0

Half (56%) of respondents were residents of Northern California. The median number of nights a resident will be away from home is 4 nights. Visitors who came to the airport with others, are less frequent users of the airport, or are going on

vacation tend to stay away longer. Visitors who used a scheduled airport bus to access OAK are more likely to stay away longer.


Came in Same

Vehicle

Times using Bay Area airports in the past

12 months

Total San

Francisco Alameda

Contra Costa

All Other 1 2+ 1 2-5

6 or more

Median Number of Nights 4.0 4.0 4.0 3.0 4.0 3.0 4.0 5.0 4.0 3.0

Income Trip Purpose


$75,000 -$149,999

$150,000 and over

Convention/ Other

Business


Vaca- tion

All Others



Mode Share

Total

Personal Vehicle

Rental Car

Taxi cab

Shared Ride Van


BART

Air

BART

TNC

Limo* All

Others Median Number of Nights 4.0 4.0 5.0 4.0 5.0 6.0 4.0 4.0 4.0 5.0 7.0


128

Northern California Residents-Returning from Trip Q18/19 How are you returning from this trip?

Total

Base –Northern California Residents 5,433 (%) Returning To This Airport 92 Returning To Other Northern California Airport 5 Car/Motorcycle 2 Train <1 Bus <1 Not Returning 1

Nearly all Northern California residents surveyed (92%) were planning on returning to OAK after

their trip.


Came in Same

Vehicle


past 12 months

Total San



6 or more

Returning to OAK 92 83 93 95 91 91 94 91 92 93 Returning to another Northern California Airport

5 15 3 2 6 5 4 4 4 5

Car/Motorcycle 2 1 2 3 3 3 2 4 3 2

Other 2 1 1 1 1 1 <1 1 1 <1 Not Returning 1 1 1 1 1 1 <1 1 1 <1

Income Trip Purpose

Total

Less than

$75,000 $75,000 - $149,999

$150,000 and over

Convention/ Other

Business


Vaca- tion

All Others

Returning to OAK 92 91 92 94 94 92 91 84 Returning to another Northern California Airport

5 5 5 4 4 4 6 5

Car/Motorcycle 2 3 3 2 1 3 2 7 Other 2 2 - <1 1 1 1 4 Not Returning 1 1 <1 <1 1 <1 <1 4


129

Northern California Residents-Leaving the Airport After Returning To OAK Q19C How will you leave the airport?

Total

Base – Originating Northern California residents who are returning to OAK after their trip

4,993

(%) Personal vehicle parked at airport or nearby 41 Picked up by someone in personal vehicle 36 BART 12 Taxicab 3 Shared Ride Van 2 Limousine - serving single party 2 Rideshare Service* 1 Scheduled Airport Bus 1 Hotel/Motel Courtesy Shuttle 1 Other 1


Northern California residents who returning to OAK were most likely to use a private vehicle (either as a driver or a passenger) to get to their destination when they return to OAK.

Respondents who used a private car to access SFO were the most likely to plan to use the same mode (personal vehicle) when they return. Hotel/Motel Courtesy shuttle users were the least likely.

95%

85%

82%

73%

72%

69%

55%

49%

32%

59%

Private Auto

BART

Limousine^

Taxi/Cab


Rental car

Shared ride van

Rideshare Service^


All other modes

Surveyed Mode vs. Return Mode(Percentage of respondents who will use the same mode of access when

returning)


130

^In order to make an accurate comparison (see note above) for this table, Uber Black was removed from the limousine category and included in the rideshare category When Northern California respondents, planning on returning to OAK, were asked how they planned

to get from OAK to their destination when they returned, 10% of respondents stated that they would be using different transportation than they used to get to OAK on the day they were surveyed.

Two of the nine modes showed a change in mode during the trip by more than half of the respondents. When these respondents return to OAK:

o Rideshare service users will most likely be picked up by someone in a Private Auto. o Hotel/Motel Courtesy Shuttle riders will most likely to use a Private Vehicle parked nearby.

Q19C Mode

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Airport Egress Mode >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Airport Access Mode Personal vehicle BART Limo^

Taxi cab


Rental Car

Shared Ride Van

Ride- share*

Hotel / Motel Other Total

(%) (%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

Personal vehicle 95 3 <1 1 <1 <1 <1 <1 <1 <1 100 BART 14 85 - <1 <1 - 1 <1 - <1 100 Limousine ^ 10 3 82 3 - - 1 - - <1 100 Taxicab 9 11 2 73 - 1 2 2 - 1 100 Scheduled Airport Bus 17 - - - 72 2 5 - 2 2 100 Rental Car 23 - - 4 - 69 - 4 <1 100 Shared Ride Van 22 13 - 6 1 - 55 2 1 1 100 Rideshare^ 18 16 - 12 - 1 3 49 - 1 100 Hotel/Motel Courtesy Shuttle

52 - 3 2 2 - 9 - 32 <1 100

All other modes 16 16 3 - - 3 3 - - 59 100


Q19C

Personal vehicle Detail

Personal vehicle BART Limo^

Taxi cab


Rental Car

Shared Ride Van

Ride- share*

Hotel / Motel Other

(%) (%) (%) (%) (%) (%) (%) (%) (%) (%)


41 1 - 1 - - 1 1 43 -


36 12 10 8 17 23 20 17 9 16

Airport Access Mode Overall

Personal vehicle BART Limo^

Taxicab

Scheduled Airport

Bus Rental

Car

Shared Ride Van

Ride- share*

Hotel / Motel Other

% Shifting Modes 10 5 15 18 27 28 31 45 51 68 41 *Note: Respondents were not asked to state which rideshare service they used. This figure includes those who used Uber Black. ^In order to make an accurate comparison (see note above) for this table, Uber Black was removed from the limousine category and included in the rideshare category


131

Visitors-Trip Duration Q20 How many nights did you spend in Northern California on this trip?

Total

Base –Non-Northern California Residents 3,907 (%) 1 Night or less 15 2-3 32 4-6 32 7-10 13 11-15 3 16+ 5 Median Number of Nights 4.0

Half (42%) of respondents were not residents of Northern California.

o Of these, nearly all (94%) live elsewhere in the United States. The median number of nights a visitor will be in the area is 4 nights. Visitors who live outside the United States and are visiting friends and family tend to stay longer. Visitors who used a scheduled airport bus, shared ride van, or a personal vehicle to access OAK are

more likely to stay longer.

Live in Came in

Same Vehicle Times using Bay Area airports


Total United States

Outside United States 1 2+ 1 2-5 6 or more


Income Trip Purpose

Total

Less than

$75,000 $75,000 -$149,999

$150,000and over

Convention/ Other

Business


Vaca- tion

All Others



Mode Share

Total

Private

Auto

Rental

Car

Taxicab Shared

Ride Van

Scheduled Airport

Bus

BART

Air

BART

TNC

Limo*

All

Others Median Number of Nights 4.0 4.0 3.0 3.0 4.0 5.0 3.0 4.0 3.0 3.0 3.0


132

Visitors-Arriving in the Bay Area Nearly all visitors surveyed (91%) flew into OAK.

Q21/22 How did you arrive in the Bay Area?

Total

Base –Non-Northern California Residents 3,907 (%) Flew into OAK 84 Flew into another Northern California airport 10 Auto/Motorcycle 5 Bus <1 Ship <1 Train <1

While most visitors arrived in the Bay Area by flying into OAK (84%), 4% flew into another Northern

California airport, 6% used a form of ground transportation (auto, motorcycle, bus, or train) and a small percentage came by ship.

Visitors who were came with others, were less frequent users of Bay Area airports, traveling on vacation, and were less affluent were most likely to have used ground transportation to arrive in the Bay Area.


Came in Same

Vehicle


past 12 months

Total San



6 or more

Flew into OAK 84 80 86 87 81 84 84 83 84 86 Flew into another Northern California airport

10 15 8 9 12 11 8 8 10 12

Ground Transportation 6 5 6 4 7 5 7 8 6 2 Ship <1 <1 <1 <1 <1 <1 <1 <1 <1 <1


133

Income Trip Purpose

Total

Less than

$75,000 $75,000 -$149,999

$150,000and over

Convention/ Other

Business


Vaca- tion

All Others

Flew into OAK 84 81 86 86 87 84 80 83 Flew into another Northern California airport

10 11 10 9 10 9 11 10

Ground Transportation 6 7 4 4 3 7 9 7 Ship <1 <1 <1 - <1 <1 <1 <1

Live In

Total United States Outside United

States Flew into OAK 84 85 69 Flew into another Northern California airport

10 9 22

Ground Transportation 6 6 9 Ship <1 <1 1


134

Visitors-Leaving the Airport

Q22B And how did you leave the airport? Total

Base –Non-Northern California Residents who flew into OAK

3,273

(%) Rental car 38 Picked up by someone in Personal vehicle 35 BART 10 Taxicab 7 Hotel/Motel Courtesy Shuttle 3 Rideshare Service* 2 Shared Ride Van 2 Limousine - single party only 2 Personal vehicle parked at airport or nearby 1 Scheduled Airport Bus 1 Other 1


Visitors who flew into OAK were most likely to have used a rental car to get to their destination when they initially arrived at OAK

Visitors who used a rental car to access OAK were the most likely have used the same mode (rental car) to get to their destination from OAK when they originally arrived. Rideshare users were the least likely.


89%

78%

73%

66%

51%

48%

44%

41%

31%

53%

Rental car

Private Auto

Taxi/Cab

BART

Shared ride van



Limousine^

Rideshare Service^

All other modes

Arrival Mode vs. Surveyed Mode(Percentage of respondents who used the same mode of access)


135

When visitors who initially flew into OAK were asked how they got from OAK to their destination when they arrived, 6% of respondents stated that they had used different transportation than they had used to get to OAK on the day they were surveyed.

Four of the nine modes showed a modeshift of half of the respondents or greater. When these respondents initially landed at OAK:

o Hotel/Motel Courtesy Shuttle riders were most likely to have been picked up in a Private Auto.

o Rideshare service users were most likely to have been picked up in a Private Auto. o Scheduled Airport Bus users were most likely to have been picked up in a Private Auto. o Shared Ride Van users were most likely to have been picked up in a Private Auto.

Q22B Mode

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Airport Egress Mode >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>


Car Personal vehicle

BART

Taxi cab Limo^

Hotel / Motel

Ride- share*

Scheduled Airport

Bus Shared

Ride Van Other Total (%) (%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

Rental Car 96 2 1 1 <1 <1 <1 <1 <1 <1 100

Personal vehicle 3 88 5 3 <1 1 <1 <1 1 <1 100 BART 3 13 76 6 <1 <1 1 - 1 <1 100 Taxicab 6 17 7 61 3 1 1 1 4 2 100 Limousine ^ 1 13 6 14 57 3 3 - 1 1 100 Hotel/Motel Courtesy Shuttle

22 16 2 6 - 49 2 1 1 1 100

Rideshare^ 2 23 14 16 - - 42 1 2 - 100 Scheduled Airport Bus 2 49 5 - - - 41 2 - 100 Shared Ride Van 5 25 9 2 2 - 2 5 39 11 100 All other modes 10 10 5 5 - 5 - - 14 52 100


Q23B

Personal vehicle Detail

Rental Car


Taxi cab Limo^

Hotel / Motel

Ride-share*

Scheduled Airport

Bus Shared

Ride Van Other (%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

Picked up by someone in Personal vehicle

1 85 13 16 13 16 23 49 25 10

Personal vehicle parked at airport or nearby

<1 3 <1 1 - 1 - - -

Airport Access Mode Overall

Rental Car


Taxi cab Limo^

Hotel / Motel

Ride- share*

Scheduled Airport

Bus

Shared Ride Van Other

% shifting modes 6 4 12 24 39 43 51 58 59 61 48 *Note: Respondents were not asked to state which rideshare service they used. This figure includes those who used Uber Black. ^In order to make an accurate comparison (see note above) for this table, Uber Black was removed from the limousine category and included in the rideshare category


136

Bay Area Airport Usage - Oakland International Airport (OAK)

Q23A In the past twelve months, including this trip, how many times have you flown out of Oakland Airport?

Total

Base – All Respondents 9,340 (%) 1 time 38 2 times 17 3-5 times 22 6 -10 times 11 11-20 times 7 21 times or more 5 Mean Number of Times 5.3 Median Number of Times 2.0

Respondents at OAK used OAK an average of 5 times in the past year with a median of 2 times. Respondents who used a limousine to get to OAK were the most frequent users of OAK with an

average of 8 times and a median of 3 times. BART users were more frequent users of OAK than AirBART users.

Mode Share

>>>>>>>>>>>>>>>>>>>>>>>>>>Read Across>>>>>>>>>>>>>>>>>>>>

Total

Personal Vehicle

Rental

Car

Taxicab

Shared Ride Van


BART

Air-

BART

TNC

Limo*

All

Others (%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

1 time 38 53 18 5 2 2 5 6 2 2 5 2 times 17 63 12 4 2 2 5 5 2 2 3 3-5 times 22 63 12 3 2 1 6 5 2 2 3 6-10 times 11 62 14 5 1 1 5 4 2 3 2 11-20 times 7 63 15 4 1 0 5 4 2 3 1 21 times or more 5 65 11 6 1 1 3 4 3 6 1 Mean Number of Times 5.3 5.7 4.5 5.7 3.5 3.4 4.8 4.1 6.6 8.0 3.4 Median Number of Times

2.0 2.0 2.0 2.0 2.0 2.0 2.0 2.0 3.0 3.0 1.0



137

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Read Across >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Live In Purpose


months

Northern California


Convention/ Other

Business


Vaca- tion

All Others 1 2-5

6 times or more

(%) (%) (%) (%) (%) (%) (%) (%) (%) 1 time 29 50 26 41 50 35 100 31 9 2 times 18 16 11 22 18 19 - 36 5 3-5 times 26 17 20 24 21 27 - 34 22 6 times 13 8 16 9 7 11 - - 31 11-20 times 8 5 14 3 3 4 - - 19 21 times or more 7 3 12 1 1 3 - - 14 Mean Times 6.4 3.9 9.3 3.3 3.0 4.5 1.0 2.2 11.7 Median Times 3.0 1.0 4.0 2.0 2.0 2.0 1.0 2.0 7.0

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Read Across >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Came in Same

Vehicle Income County In Which Trip Began

1 2+ Less than $75,000

$75,000 -

$149,999 $150,000 and over


Contra Costa

All Other

(%) (%) (%) (%) (%) (%) (%) (%) (%) 1 time 32 49 47 38 26 48 33 29 49 2 times 16 19 19 18 13 14 18 17 17 3-5 times 23 20 23 23 22 16 24 25 18 6 times 13 7 7 11 16 10 13 13 8 11-20 times 9 3 3 6 12 7 6 9 5 21 times or more 7 2 1 5 11 4 5 7 4 Mean Times 6.3 3.4 2.9 5.0 8.5 4.8 5.4 6.8 4.2 Median Times 3.0 2.0 2.0 2.0 4.0 2.0 2.0 3.0 2.0


138

Bay Area Airport Usage-San Francisco International Airport (SFO)

Q23C In the past twelve months, including this trip, how many times have you flown out of San Francisco Airport?

Total

Base – All Respondents 9,340 (%) Never 53 1 time 17 2 times 11 3-5 times 11 6 times or more 8 Mean Number of Times 1.8 Median Number of Times 0.0

Half of respondents at OAK (53%) have not used SFO in the past year. Those who have used SFO an

average of 2 times in the past year with a median of zero times. Of those OAK respondents who used Bay Area Airports 6 times or more a year, the average use of

SFO was 4 times with a median of 2 times.

Mode Share

>>>>>>>>>>>>>>>>>>>>>>>>>>Read Across>>>>>>>>>>>>>>>>>>>

Total

Personal Vehicle

Rental

Car

Taxi cab

Shared Ride Van


BART

Air-

BART

TNC

Limo*

All

Others (%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

Never 53 56 19 4 2 2 4 5 1 2 4 1 time 17 64 12 4 2 2 5 5 2 2 3 2 times 11 63 10 4 2 1 6 7 3 2 3 3-5 times 11 64 8 5 2 1 7 6 3 3 2 6 times or more 8 59 7 6 2 1 7 7 4 6 1 Mean Number of Times 53 1.8 1.1 1.9 1.3 1.1 2.1 2.1 4.2 3.6 0.9 Median Number of Times 1.8 1.0 0.0 0.0 0.0 0.0 1.0 1.0 1.0 1.0 0.0



139

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Read Across >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Live In Purpose


past 12 months

Northern California


Convention/ Other

Business


Vaca- tion

All Others 1 2-5

6 times

or more

(%) (%) (%) (%) (%) (%) (%) (%) (%) Never 41 69 43 59 56 57 100 52 25 1 time 20 14 16 18 18 16 - 30 13 2 times 14 7 12 11 10 13 - 13 15 3-5 times 14 6 14 8 10 9 - 5 23 6 times or more 11 3 15 4 5 5 - - 22 Mean Times 2.4 0.9 2.9 1.1 1.4 1.4 0.0 0.7 4.1 Median Times 1.0 0.0 1.0 0.0 0.0 0.0 0.0 0.0 2.0

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Read Across >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Came in Same


1 2+

Less than

$75,000

$75,000 -

$149,999

$150,000and over


Contra Costa

All Other



140

Bay Area Airport Usage-San Jose Mineta International Airport (SJC)

Q23D In the past twelve months, including this trip, how many times have you flown out of San Jose Airport?

Total


Most respondents at OAK (87%) have not used SJC in the past year. Those who have, used SJC an

average of <1 time in the past year with a median of zero times. Of those OAK respondents who used Bay Area Airports 6 times or more a year, the average use of

SJC was 1 time in the past year with a median of zero times.

Modeshare

>>>>>>>>>>>>>>>>>>>>>>>>>>Read Across>>>>>>>>>>>>>>>>>>>>

Total

Personal Vehicle

Rental

Car

Taxi cab

Shared Ride Van


BART

Air-

BART

TNC

Limo*

All

Others (%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

Never 87 59 14 4 2 1 5 6 2 3 4 1 time 6 56 19 4 1 1 5 4 2 3 4 2 times 3 64 18 3 2 - 2 6 2 2 2 3-5 times 2 52 25 4 1 - 3 5 2 6 3 6 times or more 2 56 28 5 1 - 3 2 4 1 Mean Number of Times 0.4 0.4 0.6 0.4 0.2 0.0 0.2 0.2 0.4 0.6 0.2 Median Number of Times

0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0



141

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Read Across >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Live In Purpose


past 12 months

Northern California


Convention/ Other

Business


Vaca- tion

All Others 1 2-5

6 times or

more (%) (%) (%) (%) (%) (%) (%) (%) (%) Never 87 87 82 91 89 92 100 91 76 1 time 6 6 8 5 6 4 7 9 2 times 3 3 4 2 2 2 1 6 3-5 times 2 2 4 1 2 1 1 5 6 times or more 1 2 3 1 1 1 - - 4 Mean Times 0.4 0.4 0.6 0.2 0.3 0.2 0.0 0.1 0.9 Median Times 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Read Across >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Came in Same


1 2+ Less than $75,000

$75,000 -

$149,999 $150,000 and over


Contra Costa

All Other



142

Bay Area Airport Usage-Sacramento International Airport (SMF)

Q23B In the past twelve months, including this trip, how many times have you flown out of Sacramento Airport?

Total


Most respondents at OAK (90%) have not used SMF in the past year. Those who have, used SMF an average of <1 time in the past year with a median of zero times.

Of those OAK respondents who used Bay Area Airports 6 times or more a year, the average use of SMF was 1 time with a median of zero times.

Mode Share

>>>>>>>>>>>>>>>>>>>>>>>>>>Read Across>>>>>>>>>>>>>>>>>>>>


Rental Car

Tax icab

Shared Ride Van


BART

Air-BART

TNC

Limo*

All Others

(%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

Never 90 60 13 4 2 1 5 6 2 3 3 1 time 4 53 23 5 <1 <1 5 3 2 2 6 2 times 2 55 24 4 - 1 3 3 1 3 6 3-5 times 2 51 29 3 2 1 3 2 2 2 6 6 times or more 1 44 34 4 - - 5 2 - 3 8 Mean Number of Times 0.3 0.3 0.7 0.4 0.1 0.1 0.2 0.1 0.1 0.2 0.7 Median Number of Times

0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0



143

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Read Across >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Live In Purpose Times using Bay

Area airports in the past 12 months

Northern California


Convention/ Other

Business


Vaca- tion

All Others

1 2-5 6 times or

more (%) (%) (%) (%) (%) (%) (%) (%) (%) Never 92 87 85 93 92 94 100 91 83 1 time 4 6 5 4 4 4 - 6 5 2 times 2 3 3 1 2 1 - 2 4 3-5 times 1 3 4 1 1 1 - 1 4 6 times or more 1 2 3 <1 1 <1 - - 4 Mean Times 0.3 0.4 0.7 0.1 0.2 0.1 0.0 0.1 0.8 Median Times 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Read Across >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Came in Same


1 2+ Less than $75,000

$75,000 -

$149,999 $150,000 and over


Contra Costa

All Other

(%) (%) (%) (%) (%) (%) (%) (%) (%) Never 90 91 94 89 87 90 92 92 85 1 time 5 4 4 5 5 5 3 4 6 2 times 2 2 1 2 4 2 2 2 4 3-5 times 2 1 1 2 2 1 2 2 3 6 times or more 2 1 <1 2 2 1 1 1 2 Mean Times 0.4 0.2 0.1 0.4 0.5 0.3 0.3 0.2 0.5 Median Times 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0


144

Household Income

Q25 What is the total income of your entire household last year before taxes?

Total

Base – All Respondents 9,340 (Income ranges and midpoints used to calculate mean and median)^

(%)

Under $25,000 [$12,500] 7 $25,000-$49,999 [$37,500] 10 $50,000-$74,999 [$62,500] 13 $75,000-$99,999 [$87,500] 15 $100,000-$149,999 [$125,000] 22 $150,000-$199,999 [$175,000] 15 $200,000-$299,999 [$250,000] 11 $300,000 and over [$400,000] 8 Mean Annual Income^ $137,365

The mean household income for OAK users is $137,300^. More frequent Bay Area airport users are more affluent than less frequent Bay Area airport users. Limousine users are more affluent than respondents who used other modes to get to the Airport. BART users are more affluent than AirBART users

Modeshare

>>>>>>>>>>>>>>>>>>>>>>>>>>Read Across>>>>>>>>>>>>>>>>>>>>

(Income ranges and midpoints used to calculate mean and median)^ Total

Personal Vehicle

Rental

Car

Taxi cab

Shared Ride Van


BART

Air

BART

TNC

Limo*

All

Others (%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

Under $25,000 [$12,500] 7 60 4 4 4 1 11 11 2 1 3 $25,000-$49,999 [$37,500] 10 64 7 2 2 2 8 10 1 1 2 $50,000-$74,999 [$62,500] 13 58 13 4 2 2 7 6 2 2 3 $75,000-$99,999 [$87,500] 15 57 18 4 2 2 4 5 2 2 3 $100,000-$149,999 [$125,000] 22 56 18 4 2 1 5 5 2 2 4 $150,000-$199,999 [$175,000] 15 57 19 5 1 <1 4 4 2 3 5 $200,000-$299,999 [$250,000] 11 57 18 5 1 - 4 4 3 5 3 $300,000 and over [$400,000] 8 57 14 8 <1 <1 4 2 3 9 3 Mean Annual Income^ (in $1000)

137 136 151 163 96 86 113 103 153

208 140

^ The income question on the survey instrument asked the respondents to cite their income based on the ranges shown on the tables above. The mean figure is derived from the midpoints of these ranges. These midpoints are shown in the tables above in brackets. * Includes Uber Black


145

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Read Across >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Live In Purpose


past 12 months

Northern California


Convention/ Other

Business


Vaca- tion

All Others 1 2-5

6 times

or more

(%) (%) (%) (%) (%) (%) (%) (%) (%) Under $25,000 7 7 2 11 7 14 11 9 3 $25,000-$49,999 10 10 4 15 10 10 15 12 5 $50,000-$74,999 12 14 9 17 15 12 17 15 9 $75,000-$99,999 14 16 14 16 15 15 17 16 12 $100,000-$149,999 21 22 25 19 20 22 20 22 22 $150,000-$199,999 16 15 20 11 15 12 11 14 19 $200,000-$299,999 11 10 15 7 9 6 5 8 16 $300,000 and over 8 7 11 4 8 9 3 5 13 Mean Annual Income^ (in $1000) 140 134 167 108 134 126 105 120 175

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Read Across >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Came in

Same Vehicle Origin Type County In Which Trip Began

1 2+ Home Other

Residence Hotel San


All Other

(%) (%) (%) (%) (%) (%) (%) (%) (%) Under $25,000 8 5 6 12 4 6 8 5 8 $25,000-$49,999 11 8 10 17 5 10 11 8 9 $50,000-$74,999 13 12 12 19 11 11 13 12 15 $75,000-$99,999 14 16 14 17 15 15 15 15 15 $100,000-$149,999 21 23 22 17 25 21 22 21 22 $150,000-$199,999 14 18 16 9 19 16 15 16 14 $200,000-$299,999 11 11 11 6 12 12 10 12 10 $300,000 and over 8 8 9 4 9 9 6 11 7 Mean Annual Income^ (in $1000) 134 144 14 101 153 144 131 153 133

^ The income question on the survey instrument asked the respondents to cite their income based on the ranges shown on the tables above. The mean figure is derived from the midpoints of these ranges.


146

Age

Q26. In which range does your age fall?

Total

Base – All Respondents 9,340 (Age ranges and midpoints used to calculate mean and median)^

(%)

18-24 [21] 10 25-34 [29.5] 19 35-44 [39.5] 18 45-54 [49.5] 20 55-64 [59.5] 20 65 and Over [70] 13 Mean Age^ 46

The average age of OAK users is 46^. TNC users are younger than users of other modes, while those using a Scheduled Airport Bus to get

to the Airport are older than users of other modes.

Mode Share

(Age ranges and

midpoints used to calculate mean and

median)^ Total

Personal Vehicle

Rental

Car

Taxi cab

Shared Ride Van


BART

AirBART

TNC

Limo*

All

Others (%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

18-24 [21] 10 11 4 7 15 9 19 17 14 7 7 25-34 [29.5] 19 17 17 19 19 16 30 32 37 14 11 35-44 [39.5] 18 18 20 20 16 11 16 17 20 21 20 45-54 [49.5] 20 20 25 25 15 17 11 13 16 23 18 55-64 [59.5] 20 20 23 19 17 24 14 12 11 21 24 65 and Over [70] 13 13 12 11 18 24 9 8 3 15 20 Mean Age^ 46 46 48 46 45 50 40 40 38 48 50



147


months Northern

California Other

US Non-

US Convention/

Other Business


Vaca- tion

All Others

1 2-5 6 times or more

(%) (%) (%) (%) (%) (%) (%) (%) (%) (%) 18-24 11 9 17 3 15 10 24 13 13 5 25-34 19 18 27 17 20 21 14 19 20 18 35-44 18 18 19 24 13 18 13 17 17 21 45-54 20 21 14 28 14 18 18 18 17 25 55-64 20 21 10 21 19 19 19 17 19 22 65 and Over 12 14 12 6 20 13 11 16 14 9 Mean Age^ 45 47 41 46 46 45 43 45 45 46

Came in Same

Vehicle Origin Type County In Which Trip Began

1 2+ Home Other

Residence Hotel San


All Other

(%) (%) (%) (%) (%) (%) (%) (%) (%) 18-24 12 7 10 14 5 10 11 9 11 25-34 20 16 19 21 18 27 20 14 17 35-44 18 19 19 14 19 20 18 16 19 45-54 21 19 21 14 23 19 19 23 20 55-64 19 21 20 19 23 16 19 23 19 65 and Over 10 17 12 20 12 8 13 16 12 Mean Age^ 44 48 46 46 47 42 45 48 45

Mode Share

>>>>>>>>>>>>>>>>>>>>>>>>>>Read Across>>>>>>>>>>>>>>>>>>>>

(Age ranges and midpoints used to calculate mean and median)^ Total

Personal Vehicle

Rental

Car

Taxi cab

Shared Ride Van


BART

Air

BART

TNC

Limo*

All

Others (%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

18-24 [21] 10 59 15 4 2 1 5 5 2 3 2 25-34 [29.5] 19 63 5 3 3 1 10 9 3 2 2 35-44 [39.5] 18 54 13 4 2 1 8 9 4 2 4 45-54 [49.5] 20 58 16 5 2 1 5 5 2 3 3 55-64 [59.5] 20 60 19 5 1 1 3 3 2 3 4 65 and Over [70] 13 60 17 4 2 2 4 3 1 3 5 Mean Age^ 46 46 48 46 45 50 40 40 38 48 50



148

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Read Across >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Live In Purpose


months

Northern California

Other US

Non- US

Convention/ Other

Business


Vaca- tion

All Others 1 2-5

6 times or more

(%) (%) (%) (%) (%) (%) (%) (%) (%) (%) 18-24 63 33 4 11 49 26 14 27 55 18 25-34 59 37 4 31 35 30 5 22 44 34 35-44 59 39 3 45 24 26 4 20 39 41 45-54 57 41 2 48 23 24 5 19 35 45 55-64 58 41 1 36 32 26 6 19 42 40 65 and Over 53 45 2 16 51 27 5 27 48 25 Mean Age^ 45 47 41 46 46 45 43 45 45 46

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Read Across >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Came in Same


1 2+ Home Other

Residence Hotel San


All Other

(%) (%) (%) (%) (%) (%) (%) (%) (%) 18-24 76 24 48 25 10 10 45 18 28 25-34 71 29 51 21 17 14 46 16 24 35-44 66 34 53 15 19 11 42 19 28 45-54 68 31 52 14 22 9 41 24 26 55-64 65 35 51 18 21 8 42 24 26 65 and Over 55 45 48 30 18 6 43 26 25 Mean Age^ 44 48 46 46 47 42 45 48 45

^ The age question on the survey instrument asked the respondents to cite their age based on the ranges shown on the tables above. The mean figure is derived from the midpoints of these ranges.


149

Gender

QC Gender Total

Base – All Respondents 9,340 (%) Male 51 Female 49 Rental Car users, those traveling for business, those who do not live in the United States, more

affluent users were more likely to be male.

Modeshare

Total

Personal Vehicle

Rental

Car

Taxi cab

Shared Ride Van


BART

Air

BART

TNC

Limo*

All

Others

(%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

Male 51 47 62 56 38 40 52 56 55 53 56 Female 49 53 38 44 62 60 48 44 45 47 44

Live In Purpose


months

Northern California

Other US

Non- US

Convention/Other

Business


Vaca- tion

All Others 1 2-5

6 times or more

(%) (%) (%) (%) (%) (%) (%) (%) (%) (%) Male 49 53 55 65 39 47 46 48 46 58 Female 51 47 45 35 61 53 54 52 54 42

Came in Same


1 2+ Home Other

Residence Hotel San

Francisco Alameda

Contra Costa

All Other

(%) (%) (%) (%) (%) (%) (%) (%) (%) Male 51 49 48 42 60 55 52 48 49 Female 49 51 52 58 40 45 48 52 51

Income Less than

$75,000 $75,000

- $149,999

$150,000 and over

(%) (%) (%) Male 43 54 60 Female 57 46 40



150

Mode Share

>>>>>>>>>>>>>>>>>>>>>>>>>>Read Across>>>>>>>>>>>>>>>>>>>>

Total

Personal Vehicle

Rental

Car

Taxi cab

Shared Ride Van


BART

Air

BART

TNC

Limo*

All

Others (%) (%) (%) (%) (%) (%) (%) (%) (%) (%)

Male 51 55 18 5 1 1 5 6 2 3 4 Female 49 64 11 4 2 2 5 5 2 3 3

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Read Across >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Live In Purpose


months

Northern California

Other US

Non- US

Convention/Other

Business


Vaca- tion

All Others 1 2-5

6 times or more

(%) (%) (%) (%) (%) (%) (%) (%) (%) (%) Male 56 42 3 44 26 25 5 20 39 41 Female 61 37 2 24 41 28 7 23 46 31

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Read Across >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Came in Same


1 2+ Home Other

Residence Hotel San


All Other

(%) (%) (%) (%) (%) (%) (%) (%) (%) Male 68 32 49 16 22 11 44 20 25 Female 66 34 54 23 15 9 42 22 27

>>>>>>>>>>>Read Across >>>>>>>>>>

Income Less than

$75,000 $75,000 - $149,999

$150,000 and over

(%) (%) (%) Male 24 37 38 Female

36 36 29



Study Atlas


SFO


Origin Points of Northern California Residents


Origin Points of Visitors


Origin Points of Personal Vehicle Users


Origin Locations of BART Users


Origin Points of TNC Users

Key

UBER

Bla

ck

All O

ther

TNC’

s



Key UBER Black All Other TNC’s


OAK


Origin Points of Northern California Residents


Origin Points of Visitors


Origin Points of Personal Vehicle Users


Origin Points of BART Users


Origin Locations of BART Users



Key

UBER

Bla

ck

All O

ther

TNC’

s



Key UBER Black All Other TNC’s


Appendix


Survey Instruments


Tablet and Online Survey Instrument


SAN FRANCISCO INTERNATIONAL AIRPORT * OAKLAND INTERNATIONAL AIRPORT

SURVEY OF AIR PASSENGERS * 5/2/14 LEGEND: Interviewer instructions PROGRAMMING INSTRUCTIONS QUESTION # AND TEXT.

Try for respondents at least 18 years of age. Avoid interviewing minors if at all possible. QA. AIRPORT OAKLAND INTERNATIONAL AIRPORT SAN FRANCISCO INTERNATIONAL AIRPORT QB. RUN ID# (FROM SCHEDULE) RUN ID NUMBER RANGES WILL BE DIVIDED/ASSIGNED BY DAY OF THE WEEK AND BY AIRPORT; CAN BE USED AS A CHECK AS NEEDED. Q1. GOOD (MORNING) (AFTERNOON) (EVENING). WE ARE DOING A BRIEF SURVEY OF PASSENGERS FOR THIS AIRPORT. ARE YOU ON THE FLIGHT TO [DESTINATION]? Point to gate where flight will be boarding if possible for greater clarity. [ ] YES [ ] NO – NO TIME TERMEARLY [ ] NO – NO/OTHER REASON TERMEARLY [ ] NO - LANGUAGE BARRIER TERMEARLY

Q2. ARE YOU STARTING HERE AT THIS AIRPORT, OR DID YOU CONNECT FROM ANOTHER FLIGHT? [ ] Starting here (GO TO Q5) [ ] Connecting from another flight (IF SFO, GO TO Q4; IF OAK: TERMEARLY) [ ] Continuing on same flight TERMEARLY

(Q3 DELETED)

Q4. DID YOU LEAVE THE AIRPORT DURING YOUR LAYOVER HERE AT SFO? [ ] YES SKIP TO Q5 [ ] NO TERMEARLY

Q5. INCLUDING YOURSELF, HOW MANY PEOPLE ARE TRAVELING TOGETHER (WITH YOU) ON THE SAME FLIGHT TODAY? ________________ # IF ANSWER >1, GO TO Q5A


Q5A. AND HOW MANY OF THESE ARE CHILDREN AGE 12 AND UNDER? ________________ #

[GO TO Q9 FOR CONNECTING PASSENGERS THAT LEFT THE AIRPORT; PROCEED TO Q6 FOR ALL OTHERS] Q6. WHAT IS THE MAIN PURPOSE OF YOUR TRIP? Read list if needed.

[ ] CONVENTION OR CONFERENCE [ ] OTHER BUSINESS TRIP [ ] VISIT FRIENDS OR RELATIVES [ ] VACATION [ ] SCHOOL [ ] PERSONAL OR FAMILY EMERGENCY [ ] SOME OTHER PURPOSE (specify/record)_________________________

Q7. WHERE DID YOU LEAVE FROM TODAY...HOME, A HOTEL, OR SOMEPLACE ELSE…? Read full list if necessary

[ ] HOME [ ] HOTEL (including MOTEL, OR OTHER LODGING) [ ] WORK [ ] CONVENTION CENTER [ ] SCHOOL OR UNIVERSITY [ ] SOMEONE ELSE’S HOME [ ] AN ATTRACTION [ ] SOMEWHERE ELSE

Q8A. IN WHAT CITY IS THAT? ____________________________________________

Q8B. WHAT IS THE STREET ADDRESS OR NEAREST INTERSECTION THERE? ____________________________________________________________ IF REFUSED ADDRESS OR INTERSECTION, INTERVIEWERS SHOULD PROMPT A SECOND TIME, INDICATING THE IMPORTANCE OF FINE-GRAINED ORIGIN LOCATIONS TO THE SURVEY Q8C. COULD YOU PLEASE GIVE ME THE ZIP CODE? ZIP CODE________________


Q9. HOW DID YOU GET TO THE AIRPORT TODAY? Enter the main mode of transportation. Off-airport parking shuttles are not considered an arrival mode. CONNECTING PASSENGERS WHO LEFT AIRPORT: ASK, “HOW DID YOU GET BACK TO THE AIRPORT TODAY?". IF CONNECTING

PASSENGER, TERMINATE SURVEY AFTER ASKING Q9 OAKLAND: [ ] PRIVATE CAR/VEHICLE SKIP TO Q10A.CAR [ ] RENTAL CAR SKIP TO Q10A.RENTAL [ ] TAXI SKIP TO Q12 [ ] RIDESHARE SERVICE Q9ride. And what is the name of that service? [ ] Uber [ ] Uber-X [ ] Lyft [ ] Sidecar [ ] Other (specify)___________________________ SKIP TO Q11L AFTER Q9RIDE [ ] LIMOUSINE SERVING YOUR PARTY ONLY SKIP TO Q12 [ ] AIRBART FROM BART SKIP TO Q11A [ ] AIRBART FROM AMTRAK SKIP TO Q11C [ ] SCHEDULED AIRPORT BUS Q9skedbusOAK. And what is the name of that bus? [ ] Sonoma County Airport Express SKIP TO Q11F [ ] Evans Airport Service SKIP TO Q11F [ ] AC TRANSIT (PUBLIC TRANSIT) BUS SKIP TO Q11G [ ] AC TRANSIT FROM AMTRAK SKIP TO Q12 [ ] AC TRANSIT FROM BART SKIP TO Q12 [ ] SHARED RIDE VAN SERVING MORE THAN ONE PARTY Q9vanshareOAK. And what is the name of that van service? [ ] AA EXPRESS SHUTTLE [ ] ABC SHUTTLE & LIMO SERVICE [ ] ACROPOLIS AIRPORT SHUTTLE [ ] AGAG EXPRESS SHUTTLE [ ] ALWAFA SHUTTLE [ ] AMERICAN SHUTTLE EXPRESS INC [ ] ARROW AIRPORTER [ ] AVON AIRPORTER [ ] BAY STAR SHUTTLE [ ] BAYPORTER EXPRESS [ ] BRIDGE AIRPORTER [ ] CHN AIRPORTER [ ] CITYWIDE SHUTTLE & LIMO SERVICE [ ] COMFORT EXPRESS SHUTTLE [ ] EAST BAY CONNECTION [ ] EAZY WAY TRANSIT [ ] FLYING EAGLE SHUTTLE [ ] GPS SHUTTLE [ ] LUCKY SHUTTLE & LIMO SERVICE [ ] PRINCE SHUTTLE [ ] PYRAMID AIRPORTER [ ] QUAKE CITY SHUTTLE [ ] ROYAL SHUTTLE [ ] SUPERSHUTTLE


[ ] SWAGG SHUTTLE [ ] TRI CITY AIRPORTER [ ] TRI VALLEY AIRPORTER [ ] USA SHUTTLE [ ] UNITED SHUTTLE [ ] US AIRPORTER & LIMO SERVICE [ ] WEST COAST SHUTTLE [ ] WESTERN EAGLE SHUTTLE [ ] OTHER (specify) ________________________ SKIP TO Q11H AFTER Q9VANSHAREOAK [ ] HOTEL/MOTEL COURTESY SHUTTLE SKIP TO Q11I [ ] CHARTERED BUS OR VAN SERVING YOUR TRAVEL PARTY ONLY SKIP TO Q12 [ ] VOLUNTEERED SOMETHING ELSE____________________________ SKIP TO Q12 [ ] DON’T KNOW SKIP TO TERMEARLY [ ] REFUSED SKIP TO TERMEARLY SAN FRANCISCO [ ] PRIVATE CAR/VEHICLE SKIP TO Q10A.CAR [ ] RENTAL CAR SKIP TO Q10A.RENTAL [ ] TAXI SKIP TO Q12 [ ] RIDESHARE SERVICE: Q9ride. And what is the name of that service? [ ] Uber [ ] Uber-X [ ] Lyft [ ] Sidecar [ ] Other (specify)___________________________ SKIP TO Q11L AFTER Q9RIDE [ ] LIMOUSINE SERVING YOUR PARTY ONLY SKIP TO Q12 [ ] BART SKIP TO Q11A [ ] BART FROM CALTRAIN SKIP TO Q11C [ ] SCHEDULED AIRPORT BUS: Q9skedbusSFO. And what is the name of that bus?

[ ] Marin Airporter [ ] Sonoma County Airport Express [ ] Evans Airport Service (serves Napa and Vallejo) [ ] Monterey Airbus [ ] Santa Cruz Airport Flyer [ ] Other (specify)________________ SKIP TO Q11F AFTER ANY OF THESE RESPONSES

[ ] SAMTRANS (PUBLIC TRANSIT) BUS SKIP TO Q11G [ ] SHARED RIDE VAN SERVING MORE THAN ONE PARTY: Q9vanshareSFO. And what is the name of that van service?

[ ] (San Francisco) City Shuttle [ ] Advanced Airport Shuttle [ ] Airport Express (aka Door-to-Door Airport Express) [ ] American Airporter Shuttle [ ] Bayporter Express [ ] Davis Airporter [ ] East Bay Connection [ ] GO Lorries [ ] Pacific Airport Shuttle [ ] Peter’s Airport Shuttle [ ] Quake City Shuttle [ ] South Bay Airport Shuttle (aka South and East Bay Airport Shuttle)


[ ] SuperShuttle [ ] Other (specify)____________________________

SKIP TO Q11H [ ] HOTEL/MOTEL COURTESY SHUTTLE SKIP TO Q11I [ ] CHARTERED BUS OR VAN SERVING YOUR TRAVEL PARTY ONLY SKIP TO Q12 [ ] VOLUNTEERED SOMETHING ELSE____________________________ SKIP TO Q12 [ ] DON’T KNOW SKIP TO TERMEARLY [ ] REFUSED SKIP TO TERMEARLY IF RENTAL VEHICLE ASK: Q10A.RENTAL. WERE ANY PASSENGERS DROPPED OFF AT THE CURB IN FRONT OF THE TERMINAL BEFORE RETURNING THE RENTAL CAR?

[ ] YES [ ] NO [ ] DON’T KNOW [ ] REFUSED

AFTER ASKING Q10A.RENTAL, SKIP TO Q12. IF DROVE AND PARKED: Q10A.CAR WERE ANY PASSENGERS DROPPED OFF AT THE CURB IN FRONT OF THE TERMINAL BEFORE PARKING?

[ ] YES [ ] NO [ ] DON’T KNOW [ ] REFUSED

Q10B.CAR WAS THE VEHICLE PARKED AT OR NEAR THE AIRPORT?

[ ] YES – parked at airport or nearby [ ] NO - SKIP TO Q12


Q10C.CAR WHERE WAS THE VEHICLE PARKED ? OAKLAND [ ] AIRPORT- DAILY LOT [ ] AIRPORT- ECONOMY LOT [ ] AIRPORT- PREMIER LOT [ ] AIRPORT- HOURLY LOT [ ] OFF-AIRPORT LOT Q10c.carofflotOAK. What is the name of the parking company?

[ ] Airpark (Douglas) [ ] Expresso Airport Parking [ ] FastTrack [ ] Fly N Save [ ] Park 'N Fly of Oakland [ ] Park N Travel Airport Parking [ ] VIP Airport Parking [ ] Other (specify)___________________

[ ] HOTEL/MOTEL PARKING FINISH Q10 SERIES, THEN SKIP TO Q11I [ ] AIRPORT EMPLOYEE LOT [ ] OTHER: _____________ SAN FRANCISCO [ ] DOMESTIC TERMINAL GARAGE AT THE AIRPORT [ ] INTERNATIONAL TERMINAL GARAGE AT THE AIRPORT [ ] LONG-TERM GARAGE AT THE AIRPORT [ ] VALET PARKING AT THE AIRPORT [ ] OFF-AIRPORT PARKING Q10c.carofflotSFO. What is the name of theparking company?

[ ] SkyPark [ ] ParkSFO [ ] Park N Fly [ ] Anza Parking [ ] Burlingame Airport Parking [ ] Ace Parking Q10c.carofflotSFOace. Do you leave your car with Relay Rides? [ ] Yes [ ] No [ ] RelayRides [ ] Flightcar [ ] Other (specify)___________________SKIP TO Q11L

[ ] HOTEL/MOTEL PARKING FINISH Q10 SERIES, THEN SKIP TO Q11I [ ] AIRPORT EMPLOYEE LOT [ ] OTHER: _____________


Q10D.CAR AND HOW LONG WILL IT BE PARKED THERE?

[ ] LESS THAN A DAY: ____ ____ HOURS [ ] DAYS: ___ ___ ROUND TO NEAREST NUMBER OF DAYS

Q10E. DID YOU DRIVE A PLUG-IN ELECTRIC VEHICLE TO THE AIRPORT? [ ] YES [ ] NO SKIP TO Q12 (IF YES:) Q10F. WHAT MAKE OF ELECTRIC CAR IS IT?


[ ] CHEVROLET VOLT [ ] FORD FOCUS ELECTRIC [ ] HONDA FIT EV

[ ] NISSAN LEAF [ ] TESLA [ ] OTHER (specify) : ______________

Q10G. DID YOU CHARGE THE CAR WHILE IT WAS PARKED? [ ] YES [ ] NO IF BART OR AIRBART FROM BART, ASK: Q11A. AT WHAT STATION DID YOU GET ON BART? [ ] 12th St. Oakland City Center [ ] 16th St. Mission (SF) [ ] 19th St. Oakland [ ] 24th St. Mission (SF) [ ] Ashby (Berkeley) [ ] Balboa Park (SF) [ ] Bay Fair (San Leandro) [ ] Castro Valley [ ] Civic Center/UN Plaza (SF) [ ] Coliseum/Oakland Airport [ ] Colma [ ] Concord [ ] Daly City [ ] Berkeley/Downtown Berkeley [ ] Dublin/Pleasanton [ ] El Cerrito del Norte [ ] El Cerrito Plaza [ ] Embarcadero (SF) [ ] Fremont [ ] Fruitvale (Oakland) [ ] Glen Park (SF) [ ] Hayward [ ] Lafayette

[ ] Lake Merritt (Oakland) [ ] MacArthur (Oakland) [ ] Millbrae [ ] Montgomery St. (SF) [ ] North Berkeley [ ] North Concord/Martinez [ ] Orinda [ ] Pittsburg/Bay Point [ ] Pleasant Hill/Contra Costa Centre [ ] Powell St. (SF) [ ] Richmond [ ] Rockridge (Oakland) [ ] San Bruno [ ] San Francisco Int'l Airport [ ] San Leandro [ ] South Hayward [ ] South San Francisco [ ] Union City [ ] Walnut Creek [ ] West Dublin/Pleasanton [ ] West Oakland [ ] Other (specify)______________


Q11B. AND HOW DID YOU GET TO THAT STATION? Accept multiple responses. IF answer to this question is "BART," RETURN TO QUESTION 11A AND SAY, "What I am looking for is the very first station where you got on BART for your trip to the airport today."

[ ] WALKED [ ] DROVE AND PARKED [ ] DROPPED OFF [ ] TAXI [ ] RIDESHARE [ ] AMTRAK [ ] CALTRAIN [ ] OTHER PUBLIC TRANSIT Name: __________________________ [ ] OTHER: _________________

AFTER ASKING Q11B: IF SFO, SKIP TO Q11E. IF OAK, SKIP TO Q12. IF AC TRANSIT/ BART/AIRBART FROM AMTRAK (OAK ONLY), OR BART FROM CALTRAIN (SFO ONLY): Q11C. AT WHAT STATION DID YOU GET ON (AMTRAK) (CALTRAIN)? Q11C.CALTRAIN [ ] 22nd Street [ ] Atherton WEEKEND ONLY [ ] Bayshore [ ] Belmont [ ] Blossom Hill M-F ONLY [ ] Broadway WEEKEND ONLY [ ] Burlingame [ ] California Ave. [ ] Capitol M-F ONLY [ ] College Park M-F ONLY [ ] Gilroy M-F ONLY [ ] Hayward Park [ ] Hillsdale [ ] Lawrence [ ] Menlo Park [ ] Millbrae [ ] Morgan Hill M-F ONLY [ ] Mountain View [ ] Palo Alto [ ] Redwood City

[ ] San Antonio [ ] San Bruno [ ] San Carlos [ ] San Francisco [ ] San Jose Diridon [ ] San Martin M-F ONLY [ ] San Mateo [ ] Santa Clara [ ] South San Francisco [ ] Stanford FOOTBALL ONLY [ ] Sunnyvale [ ] Tamien [ ] Other (specify)________ Q11C.AMTRAK [ ] Auburn [ ] Berkeley [ ] Davis [ ] Emeryville [ ] Fremont [ ] Fresno [ ] Hanford

[ ] Hayward [ ] Lodi [ ] Madera [ ] Martinez [ ] Merced [ ] Modesto [ ] Oakland (Jack London Square) [ ] Reno, NV [ ] Richmond [ ] Rocklin [ ] Roseville [ ] Sacramento [ ] San Jose [ ] Santa Clara Great America [ ] Santa Clara University [ ] Sparks, NV [ ] Stockton [ ] Suisun-Fairfield [ ] Turlock-Denair [ ] Other (specify)_______


Q11D. AND HOW DID YOU GET TO THAT STATION? Accept multiple responses. (IF the response to this question is "AMTRAK" OR "CALTRAIN," and is the same service they responded with in Q11C, RETURN TO QUESTION 11C AND SAY, “What I am looking for is the very first station where you got on (AMTRAK)(CALTRAIN) for your trip to the airport today.”)

[ ] WALKED [ ] DROVE AND PARKED [ ] DROPPED OFF [ ] TAXI [ ] RIDESHARE [ ] AMTRAK [ ] CALTRAIN [ ] PUBLIC TRANSIT Name ____________________________ [ ] OTHER: ______________________

AFTER Q11D, IF OAK, SKIP TO Q12.

Q11E. WHEN YOU ARRIVED AT SFO TODAY, DID YOU RIDE AIRTRAIN? [ ] YES [ ] NO

SKIP TO Q12. IF SCHEDULED AIRPORT BUS: Q11F. AND HOW DID YOU GET TO THE AIRPORTER BUS? Multiple responses accepted. [ ] WALKED [ ] DROVE AND PARKED [ ] DROPPED OFF [ ] TAXI [ ] RIDESHARE [ ] OTHER PUBLIC TRANSIT: _______________ [ ] OTHER: ____________________ AFTER Q11F, SKIP TO Q12. IF PUBLIC BUS (AC TRANSIT, SAMTRANS): Q11G. HOW DID YOU GET TO THE BUS? Multiple responses accepted. [ ] WALKED [ ] DROVE AND PARKED [ ] DROPPED OFF [ ] TAXI [ ] RIDESHARE [ ] BART [ ] AMTRAK [ ] CALTRAIN [ ] OTHER PUBLIC TRANSIT: _______________________________ [ ] OTHER: _____________________ AFTER Q11G, SKIP TO Q12. IF SHARED RIDE VAN: Q11H. WAS THE VAN CHARTERED FOR YOU OR YOUR PARTY ONLY? [ ] YES [ ] NO AFTER Q11H, SKIP TO Q12.


IF HOTEL/MOTEL SHUTTLE: Q11I. WHAT IS THE NAME OF THE HOTEL WHERE YOU BOARDED THE SHUTTLE? SAN FRANCISCO

Aloft Hotel Millbrae Marriott Hotel San Mateo Bay Landing Hotel Burlingame Millwood Inn & Suites Millbrae Best Western Coyote Pt. San Mateo Ramada Limited San Bruno Best Western El Rancho Millbrae Ramada Limited South S.F. Best Western Grosvenor South S.F. Red Roof Inn Burlingame CitiGarden Inn South S.F. Residence Inn South S.F. Comfort Inn & Suites San Bruno San Mateo Airport Hotel San Mateo Comfort Suites South S.F. Sofitel Hotel Redwood City Courtyard by Marriott San Bruno Staybridge Suites San Bruno Courtyard by Marriott South S.F. Super 8 San Bruno Crowne Plaza Hotel Burlingame Travelodge South S.F. Crowne Plaza Hotel Foster City Vagabond Inn Burlingame

Days Inn San Bruno Westin Hotel Millbrae Days Inn South S.F. Other (Specify) Doubletree Hotel Brisbane Doubletree Hotel Burlingame Dylan Hotel Millbrae Embassy Suites Burlingame Embassy Suites South S.F. Fairfield Inn & Suites Millbrae Focus Hotel South S.F. Four Points by Sheraton South S.F. Gateway Inn & Suites San Bruno Hampton Inn South S.F. Hampton Inn & Suites Burlingame Hilton Garden Inn Burlingame Hilton Garden Inn San Mateo Hilton Garden Inn South S.F. Hilton Hotel Burlingame Holiday Inn San Mateo Holiday Inn South S.F. Holiday Inn Express Burlingame Holiday Inn Express South S.F. Homewood Suites Brisbane Howard Johnson Exp South S.F. Howard Johnson Exp San Bruno Hyatt Regency Hotel Burlingame Inn at Oyster Point South S.F. La Quinta Inn & Suites Millbrae La Quinta Inn & Suites South S.F. Larkspur Landing South S.F. Marriott Hotel Burlingame


OAKLAND

Best Western Airport Inn Oakland Comfort Inn and Suites Oakland Courtyard by Marriot Emeryville Courtyard by Marriot Oakland Days Inn Oakland Airport Executive Inn & Suites Oakland Fairfield Inn by Marriot Hayward Hampton Inn Hayward Hilton Garden Inn San Leandro Hilton Garden Inn Emeryville Holiday Inn Express Oakland La Quinta Inn Hayward La Quinta Inn Oakland Oakland Airport Hilton Oakland Airport Red Lion Hotel Oakland Quality Inn Oakland San Leandro Marina Inn San Leandro Econo Lodge & Suites Oakland Holiday Inn & Suites Oakland Other (Specify)

Q11J. DID YOU STAY AT THAT HOTEL? [ ] Yes [ ] No

Q11K. DID YOU PARK AT THAT HOTEL?

[ ] Yes [ ] No [ ] REFUSED

AFTER Q11K, SKIP TO Q12.

Q11L. HOW DID YOU TYPICALLY GET TO THE AIRPORT PRIOR TO THESE SERVICES (E.G. UBER, LYFT, SIDECAR, ETC.) [ ] PRIVATE CAR/VEHICLE [ ] RENTAL CAR [ ] TAXI [ ] LIMOUSINE

[ ] BART [ ] PUBLIC TRANSIT BUS [ ] SHARED RIDE VAN

[ ] DON’T KNOW __________________________________________________________________________________


Q12. WHAT IS YOUR FINAL AIRPORT DESTINATION ON TODAY’S TRIP? STOPS OVER 24 HOURS TRIGGER SEPARATE TRIPS. RETURN AIR JOURNEYS ARE SEPARATE TRIPS. __________________________________________ Q13. HOW MANY PEOPLE TRAVELING WITH YOU CAME TO THE AIRPORT IN THE SAME VEHICLE, INCLUDING YOURSELF? [ASK ONLY IF RESPONSE TO Q5 IS >1] [ ] None – I am traveling with others, but they did not come to the airport in the same vehicle SKIP TO Q15. [ ] [traveled with others who came in same vehicle record #] ____________ ASK Q14. Q14. HOW MANY TOTAL PIECES OF LUGGAGE DID YOUR TRAVEL PARTY CHECK? RANGE CHECK FOR >3/PERSON. SAME VEHICLE ONLY ____________ # Q15. HOW MANY PIECES OF LUGGAGE DID YOU CHECK TODAY? RANGE CHECK FOR >3. ____________ # ASK Q16 OF CONVENTION/CONFERENCE/BUSINESS/OTHER PURPOSE TRAVELERS ONLY. Q16. WILL YOUR TRIP TO THE AIRPORT, OR PARKING COSTS, BE REIMBURSED AS A BUSINESS EXPENSE? BEING REIMBURSED BY FAMILY, FRIENDS, OR COLLEAGUES DOES NOT COUNT. [ ] YES [ ] NO [ ] NOT SURE Q16-1. DO YOU LIVE IN NORTHERN CALIFORNIA? [NORTHERN CALIFORNIA IS DEFINED AS MONTEREY, SAN BENITO, FRESNO AND ALPINE COUNTIES AND NORTH. SOUTHERN CALIFORNIA COUNTIES INCLUDE SAN LUIS OBISPO, KINGS, TULARE AND MONO.

[ ] YES PROCEED TO Q17 [ ] NO SKIP TO Q20; ASK Q24B IN ORDER

Q17. HOW MANY NIGHTS WILL YOU BE AWAY FROM HOME ON THIS TRIP? ________________ # Q18. WILL YOU FLY BACK INTO THIS AIRPORT? [ ] YES SKIP TO Q19C [ ] NO CONTINUE TO Q19A


Q19A. ARE YOU FLYING BACK INTO ANOTHER NORTHERN CALIFORNIA AIRPORT? [ ] Yes FOLLOWUP: WHICH ONE? LIST FROM 22A. SKIP TO Q23 [ ] No CONTINUE TO Q19B Q19B. HOW ARE YOU RETURNING? [ ] CAR/MOTORCYCLE [ ] BUS [ ] TRAIN [ ] SHIP [ ] OTHER: ____________________ [ ] NOT RETURNING AFTER Q19B, SKIP TO Q23. ASK OF THOSE RETURNING BY AIR TO THE AIRPORT OF ORIGIN. Q19C. WHEN YOU RETURN, HOW WILL YOU LEAVE THE AIRPORT? [ ] PICKED UP BY SOMEONE IN A PRIVATE VEHICLE [ ] PRIVATE VEHICLE PARKED AT AIRPORT OR NEARBY [ ] RENTAL CAR [ ] TAXI [ ] RIDESHARE: [ ] LIMOUSINE SERVING YOUR PARTY ONLY [ ] BART/AIRBART [ ] AMTRAK (AFTER TRANSFER) CALTRAIN (AFTER TRANSFER) [ ] SCHEDULED AIRPORT BUS: [ ] SAMTRANS OR AC TRANSIT [ ] SHARED RIDE VAN: [ ] HOTEL/MOTEL COURTESY SHUTTLE [ ] CHARTERED BUS OR VAN SERVING YOUR TRAVEL PARTY ONLY [ ] OTHER: ______________________________________ [ ] NOT SURE SKIP TO Q23. ASKED Q20-Q22 SERIES OF VISITORS Q20. HOW MANY DAYS DID YOU SPEND IN THE BAY AREA THIS TRIP? # of days: ___ ___ Q21. DID YOU FLY INTO THIS AIRPORT? [ ] YES SKIP TO Q22B [ ] NO CONTINUE TO Q22A


Q22A. HOW DID YOU ARRIVE IN THE BAY AREA? THE BAY AREA IS DEFINED AS THE COUNTIES OF SAN FRANCISCO, ALAMEDA, CONTRA COSTA, SANTA CLARA, SAN MATEO, MARIN, SONOMA, NAPA, AND SOLANO. [ ] FLEW INTO OAKLAND AIRPORT NOT ALLOWED AS A RESPONSE AT OAK [ ] FLEW INTO SAN JOSE AIRPORT [ ] FLEW INTO SONOMA COUNTY AIRPORT [ ] FLEW INTO SAN FRANCISCO AIRPORT NOT ALLOWED AS A RESPONSE AT SFO [ ] FLEW INTO SACRAMENTO AIRPORT, THEN SAME-DAY TRANSFER TO BAY AREA [ ] CAR/MOTORCYCLE [ ] BUS [ ] TRAIN [ ] SHIP [ ] OTHER: Name:____________________ AFTER ASKING Q22A, SKIP TO Q23. ASK Q22B IF ARRIVED BY AIR AT THE AIRPORT OF DEPARTURE. Q22B. AND HOW DID YOU LEAVE THE AIRPORT? [ ] PICKED UP BY SOMEONE IN A PRIVATE VEHICLE [ ] PRIVATE VEHICLE PARKED AT AIRPORT OR NEARBY [ ] RENTAL CAR [ ] TAXI [ ] RIDESHARE [ ] LIMOUSINE SERVING YOUR PARTY ONLY [ ] BART/AIRBART [ ] AMTRAK (AFTER TRANSFER) [ ] CALTRAIN (AFTER TRANSFER) [ ] SCHEDULED AIRPORT BUS [ ] SAMTRANS OR AC TRANSIT [ ] SHARED RIDE VAN: [ ] HOTEL/MOTEL COURTESY SHUTTLE [ ] CHARTERED BUS OR VAN SERVING YOUR TRAVEL PARTY ONLY [ ] OTHER: ______________________________________ [ ] NOT SURE/DON'T RECALL CONTINUE HERE WITH ALL RESPONDENTS. Q23. IN THE PAST TWELVE MONTHS, INCLUDING THIS TRIP, HOW MANY TIMES HAVE YOU FLOWN OUT OF

_________ AIRPORT? HOW ABOUT _______________ AIRPORT? Q23A. Oakland ____# Q23B. Sacramento ____# Q23C. San Francisco ____# Q23D. San Jose ____# Now just a few questions about you for classification purposes . . .


ASK Q24B OF VISITORS; ASK Q24C OF BAY AREA RESIDENTS. Q24B. DO YOU LIVE IN THE UNITED STATES? [ ] Yes GO TO Q24C [ ] No GO TO Q24D Q24C. WHAT IS YOUR HOME ZIP CODE? ______________________________ CONTINUE TO Q25 Q24D. IN WHAT COUNTRY DO YOU LIVE?

_________________________________ CONTINUE TO Q25

Q25. WHAT IS THE TOTAL ANNUAL INCOME OF YOUR ENTIRE HOUSEHOLD LAST YEAR BEFORE TAXES? Read (or show) list if necessary. If not familiar with US currency, ask for estimate in currency they are most familiar with. [ ] UNDER $25,000 [ ] $25,000 - $49,999 [ ] $50,000 - $74,999 [ ] $75,000 - $99,999 [ ] $100,000 - $149,999 [ ] $150,000 - $199,999 [ ] $200,000 - $299,000 [ ] $300,000 AND OVER [ ] DON’T KNOW

[ ] REFUSED [ ] ANSWER GIVEN IN ANOTHER CURRENCY ASK 2 Q25 SUB-QUESTIONS: Q25NOTUSNAME. Currency name ______ [LIST OF MOST COMMON CURRENCIES]

Q25NOTUS#. Income amount (#)_______

Q26. WHAT IS YOUR AGE RANGE, PLEASE?

[ ] UNDER 18 [ ] 18-24 [ ] 25-34 [ ] 35-44 [ ] 45-54 [ ] 55-64 [ ] 65 AND OVER [ ] REFUSED


THANK. TERMINATION POINT FOR THOSE WHO TAKE ENTIRE SURVEY. INTERVIEWER RECORDS GENDER AFTER. Those are all the questions I have. Thank you so much for participating in this survey. RECORD GENDER [ ] MALE [ ] FEMALE [ ] UNCERTAIN/OTHER


Paper Survey Instrument


INSERT PDF’S


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Survey Objectives and Methodology Corey, Canapary & Galanis (CC&G) conducted the Ground Access Survey at both San Francisco International Airport (SFO) and Oakland International Airport (OAK). The survey was conducted at both airports from May 6, 2014, through May 5, 2015. CC&G conducted the survey by sampling flights proportionally based on the time of day, destination, and airline at each airport. Specifically, the goals of the survey were to: Assess mode share for trips to and from the airport. Determine passenger local travel patterns Determine use of airport parking lots and electric car charging stations Gather additional trip details, including trip purpose, origin location, size of travel party, and

destination. Survey Methodology and Protocols Surveying was conducted at the boarding area of a specific selected flight. Each interviewer was provided with a shift consisting of 3 to 8 flights, with overall scheduling reflecting the survey proportions by airline, time of day, and destination as specified in the Sampling Plan. (Since the Sampling Plan is included in this report, the details of sampling are not repeated here.) In the event of delays or flight cancellations, interviewers were trained on a detailed replacement flight protocol which allowed them to substitute a suitable flight quickly while maintaining the proportions required for this study. Interviewers were instructed on how to randomly select passengers for the study at each gate. Interviewers were also provided with a target completion rate for each flight, so that extreme undersampling or oversampling did not occur. Interviewers avoided conducting interviews with the following groups; any of these interviews which were conducted were removed during data processing: • Anyone under 18 years of age. • Anyone who could not understand the survey due to a language barrier. • Anyone not on the sampled flight. In addition, surveys needed to have responses to specific questions to be considered complete. Surveys that did not include answers to these questions were judged incomplete and were discarded. These questions were: • Q2 (Are you starting at this airport?) • Q5 (Including yourself, how many people are traveling on the same flight today?) • Q6 (What is the main purpose of your trip?) • Q7 (Where did you leave from today?) • Q9 (How did you get to the airport today?)


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Surveying was conducted in English. The survey was primarily conducted as an interviewer-administered survey using a tablet device. Interviewers asked the questions of passengers and recorded the answers. For some questions, such as household income, interviewers allowed passengers to view the screen and choose a response without speaking an answer in order to accommodate privacy concerns. In order to allow for the participation of passengers who arrived at the gate too late to be interviewed or who preferred not to use a tablet, paper questionnaires and an online option were also provided. Completes and Margin of Error In total, 27,231 interviews were completed. Of these, 17,891 were conducted at SFO and 9,340 were conducted at OAK.

Ground Access Survey Total Completes by Survey Format

San Francisco (SFO) Oakland (OAK) # % # % Total 17,891 100% 9,340 100% Tablet 17,318 97% 8,963 96% Paper 547 3% 367 4% Online 26 <1% 10 <1%

As detailed in the chart below, the response rate for SFO was 74% and the rate for OAK was 76%.

San Francisco (SFO) Oakland (OAK) Total Completes 17,891 9,340 Refusals 6,233 2,973 Total Potential Completes 24,124 12,313 Response Rate 74% 76%


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Data Quality CC&G applies the same data quality standards to all surveys, regardless of method collected. Quality control protocols were set in place during planning and continued throughout the collection of data, into data processing and final reporting. At the start of this project, CC&G implemented quality control standards which included the following: • All interviewers used were experienced in survey administration. • Most interviewers were CC&G's own employees, which average 3-5 years' survey experience.

Those who were not CC&G employees were employees of Strategic Staffing, CC&G's LBE partner, and were directly trained, supervised, and scheduled by CC&G.

• Training prior to entering the field was mandatory. In addition to in-office training, interviewers also underwent training in the field with supervisory staff.

• At the conclusion of each shift, interviewers were required to promptly return completed shift paperwork and upload survey data.

• At the start of fieldwork for each interviewer, daily check-ins after each shift, where returned work was closely scrutinized, were required. This scrutiny continued as the survey moved on, with interviewers continuing to return work within 24-36 hours and in-depth weekly check-ins throughout the survey period. These weekly check-ins included project updates, but focused on interviewing protocols, data quality, and production goals.

• In the field, CC&G supervisory and management staff regularly conducted unannounced check-ins, supplemented by similar check-ins conducted by airport staff. CC&G's check-ins included inspection of paperwork/discussion on the current flight/shift after preliminary observation of the interviewer [without identifying the presence of management/supervisors].

• After interviews were completed, CC&G continued to review data at their offices in San Francisco. All work was conducted locally, and all data processing was conducted by CC&G staff in-house, ensuring data remained confidential.

• During data processing, regular checks continued to ensure that data was accurate, conducted logistical checks, and came only from passengers on the sampled flights.

CC&G also applied data processing standards to accurately incorporate developments during the fieldwork, which included: • The initial prohibition, and later, official introduction, of TNC (ridesharing) services to both

airports; and • The opening of the BART Connector to Oakland Airport in November 2014.


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Geocoding Gathering accurate information for geocoding began in the field, when CC&G's experienced surveyors asked respondents for their origin address or nearest intersection. While some respondents cited privacy concerns and refused to provide this information, more commonly, respondents simply did not remember this information (or were unfamiliar with the information being asked, as they are not from the local area). CC&G interviewers are trained to gather as much information as possible from the respondent, focusing on landmarks instead of addresses and street names, both to reassure any respondents with privacy concerns as well as to obtain the most detailed information from those unfamiliar with the local area. Geocodability (the accuracy of latitude and longitude point) was broken into six levels:

• 1 – Intersection or address • 2 – 2,000 foot diameter circle centered on the position • 3 – 12,000 foot diameter circle centered on the position • 4 – Zip Code. Position is the center of the zip code • 5 – City. Position is the center of the city • 6 – No Geocodable data

During the year-long fieldwork period, origin location data was reviewed and processed to determine the origin location’s latitude and longitude. Geocodability was determined for each interviewer’s data, and this was reviewed with each interviewer (along with methods to increase data geocodability). During final data processing, this information was again reviewed. Data that had a geocodability of greater than 1 was reviewed to determine if there were factors that would increase the accuracy of the position. In total, out of 27,121 total completed surveys, 25,832 or 95%, were geocoded to an address or intersection. Overall

Geocodeable to: # % 1-Intersection or Address 25,832 95.2% 2-2,000 Foot Diameter Centroid 87 0.3% 3-12,000 Foot Diameter Centroid 57 0.2% 4-Zip Code Data Only 930 3.4% 5-City Name Data Only 164 0.6% 6-No Geocodeable Information 51 0.2% Total 27,121 100%


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SFO


OAK



132

Statistical Reliability of Results


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Interpreting the Results Statistical methods were used to determine whether differences in between groups observed in the sample represent real differences in travelers using San Francisco International (SFO) or Oakland International (OAK). Where noted, differences between groups described in this report are “statistically significant,” that is, differences between groups in the report sample indicate valid differences among the population of airport users. A statistically significant difference between groups is large enough, compared to the difference that sampling error alone might produce, that we can be confident it represents a difference. The table below shows typical sample sizes on the Ground Access Survey and their resulting margin of error. All margins of error are at the 95 percent confidence level.

Sample Description and Size Margin of Error All respondents (27,231) +/- 0.59 percent SFO respondents (17,891) +/- 0.73 percent OAK respondents (9,340) +/- 1.01 percent Large sub-group (1,000) +/- 3.10 percent Medium sub-group (500) +/- 4.38 percent Small sub-group (100) +/- 9.80 percent

For example, if 58% percent of Oakland airport travelers indicate that they live in Northern California, then if we repeated random samples of this size of Oakland airport travelers, we could expect that 95 percent of the time between 57 percent and 59 percent of the respondents would say that they live in Northern California. If only five hundred respondents (500) were asked the question, then we would expect that on repeated samplings, somewhere between 54 percent and 62 percent of respondents would say they lived in Northern California. Sampling errors are larger for subgroups of the total sample. Survey results for subgroups with a sample size of 50 or fewer respondents tend to not be included in the report due to the high margin of sampling error associated with such a small number of interviews. (At the 95 percent confidence level, the margin of error for a sample of 50 is ±13.86.). When a sample size of 50 or fewer is included in the report, it is identified as a “small sample size” to caution the reader.


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Sampling Plan


135

May 2, 2014 (last revised May 28, 2014)

To: Roger Hooson, SFO Sean Charpentier, OAK From: Jon Canapary and Carol Anne Carroll Corey, Canapary & Galanis Re: Bay Area Airports Access Survey – Sampling Plan Survey Objectives San Francisco and Oakland International Airports (“Airports”) serve over 55 million passengers per year. To better understand the local trip patterns of these customers, CC&G has been charged with designing, executing, and summarizing a comprehensive interview survey of 25,000 passengers departing from the Airports between May 1, 2014 and April 30, 2015. General Approach • The survey instrument is largely based on previous studies conducted by the Airports in 2006 and

2001. For the 2014-2015 survey, however, it will be conducted via tablet. • The questionnaire will be made available in, and interviews conducted in, English. • As much as possible, sampling will be done so that major sub-groups at each of the Airports are

proportionally represented. This will be done by scheduling flights based on proportions of the airlines/airline groups at each airport, as well as by the region of the destination.

• CC&G will limit surveying to post-security passengers boarding flights only. This will allow surveying to be conducted solely among those customers actually taking a flight from the airport.


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Sampling Approach and Scheduling Based on AMP’s desire to make surveying roughly proportional to projected air passenger volumes in that month, CC&G envisions an approximate survey collection calendar as follows (based on a total collection of a minimum of 25,000 surveys):

SFO OAK

Passengers (based on 2013 for January-June; based on 2012 for July-December)

# of Surveys

Passengers (based on 2013 for January-June; based on 2012 for July-December) # of Surveys

Pre-Test (not proportional - not in total) - 200 - 200 May 2014 3,934,299 1473 847,446 703

June 2014 4,155,153 1556 867,026 719

July 2014 4,290,086 1606 960,283 796

August 2014 4,362,369 1633 969,898 804

September 2014 3,831,358 1434 822,852 682

October 2014 3,849,650 1441 856,253 710

November 2014 3,482,422 1304 838,196 695

December 2014 3,448,766 1291 812,360 674

January 2015 3,209,356 1201 710,618 589

February 2015 2,968,951 1111 666,616 553

March 2015 3,599,968 1348 804,197 667

April 2015 3,609,543 1351 795,111 659

TOTAL: 16,750 8,250

(This can be adjusted as needed based on study requirements.) The actual fieldwork for this project started May 5, 2014. Because of this, the fieldwork in 2015 will continue through May 5th. This ensures an entire month of May is surveyed, with particular care not to over-sample flight/passenger changes during and around the Memorial Day holiday. CC&G will sample flights, and track the completed surveys, primarily by: • Airline/airline group; and • Region. In order to ensure major sub-groups have a statistically significant number of completes, CC&G will sample based on these sub-groups. Approaching the sampling and scheduling this way has several distinct advantages: • It ensures that there will be a statistically significant number of surveys in every major sub-group. • While it provides for important sub-groups, it also leaves some flexibility in the schedule, making it

easier to accommodate flights with mechanical problems, canceled flights, etc. • It maximizes the efficiency of the schedule, which results in a higher production rate.


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Note: Terminal/Boarding Area and Time of Day In 2013 and continuing during the study, SFO is undergoing major changes in the location of airlines. This movement of airlines means that historical data on boarding/passenger traffic by boarding area is not necessarily relevant during the survey period. Both airports have also introduced new airlines in 2013, further complicating reliable sampling by boarding area. By sampling flights by airline/airline group and region, a proportional sampling of flights will be surveyed. Since airlines operate on a set schedule based on the destinations they serve, airlines with a smaller presence at the Airports will be surveyed when they are in operation (based on flight schedule). Major airlines – such as United at SFO and Southwest at OAK – will be surveyed throughout the day so that all of their flight activity is captured proportionally. Surveying will take place 7 days a week, mostly from 4 am to 12 midnight. Sampling By Airline/Airline Group CC&G will also schedule the fieldwork by airline group at both SFO and OAK. Group 1 is defined as airlines which have at least 2% of the market share. These are generally airlines with a heavy amount of traffic. Targeted numbers by airline are done so that some analysis can be conducted on an individual basis. Airlines in Group 2 are smaller national and international carriers with less than 2.5% of the market share. CC&G proposes sampling these as a group. When scheduling, CC&G will ensure to balance the group (e.g. representative numbers of national vs. international flights, carriers from various parts of the world, etc.). Other airlines not listed here, but at SFO/OAK and falling into this group, may also be included. Group 3 consists of airlines which are new to the airports, and thus for which no recent data is available.


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Since most airlines have specific areas/regions they serve, surveying proportional to airline will also help ensure that a representative share of geographical locations are covered.

SFO 2013 Passengers OAK 2013 Total Passengers

# % Monthly Target #* %

Monthly Target

Group 1: Major Airlines United Airlines 20,819,319 46.25% 40%-50% Southwest 6,722,592 69.0% 65%-75% Virgin America 3,815,448 8.48% 5%-15% Alaska 837,888 8.6% 5%-15% Delta Air Lines 3,494,375 7.76% 5%-15% Delta 506,630 5.2% 3%-7% Southwest Airlines 3,148,029 6.99% 5%-15% JetBlue 467,659 4.8% 3%-7% American Airlines 2,983,840 6.63% 5%-15% US Airways 302,029 3.1% 2%-4% US Airways 1,618,865 3.60% 2%-5% Hawaiian 292,287 3.0% 2%-4% Alaska Airlines 1,264,727 2.81% 1%-4% Spirit 253,315 2.6% 1%-4% JetBlue Airways 1,085,413 2.41% 1%-4% Allegiant 194,858 2.0% 1%-2.5% Group 2: Smaller US and International Carriers Air Canada 613,528 1.36% This group

represents 13.7% of SFO's passengers. Target will be from 10% to 17% (as a group).

Volaris 146,143 1.5% This group represents 1.6% of OAK's passengers. Target will be 1.5%-3% (as a group).

Lufthansa German Airlines 499,850 1.11% British Airways 425,354 0.94% Arkefly 9,743 0.1%

Cathay Pacific 423,061 0.94% SATA Intl 4,650 (Estimate-

Summer 2014 ) NA

Frontier Airlines 377,488 0.84% Norwegian 67,564 (Estimate

– all of 2014) NA

Singapore Airlines 377,165 0.84% Air France 320,853 0.71% EVA Airways 319,702 0.71% Virgin Atlantic 235,813 0.52% Philippine Airlines 232,191 0.52% China Airlines 229,500 0.51% Emirates 223,274 0.50% KLM Royal Dutch Airlines 220,187 0.49% Air New Zealand 211,493 0.47% Hawaiian Airlines 198,902 0.44% Air China 189,905 0.42% AirTran Airways 182,379 0.41% Asiana Airlines 176,396 0.39% All Nippon Airways 158,918 0.35% Korean Air Lines 156,889 0.35% Swiss International 148,910 0.33% Japan Airlines 130,802 0.29% TACA 129,110 0.29% Sun Country Airlines 119,017 0.26% Aeromexico 118,783 0.26% WestJet Airlines 85,851 0.19% LAN Peru 65,412 0.15% XL Airways France 15,433 0.03% Swissport USA 2,541 0.01% Servisair 485 0.00% Republic Airlines 210 0.00% Group 3: New Carriers SAS Airlines 100,918 0.22% Target will be

2% to 4% (as a group).

China Eastern 91,357 0.20% Aer Lingus NA NA *Based on % and total CY13 passenger figures of 9,742,887.


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Sampling by Region The other key distinction CC&G will schedule flights by is region of the initial destination for each flight, based on recent flight/passenger statistics. These targets are set on a quarterly basis.

SFO (2013 Passenger Capacity by Destination)

OAK (2013 Passengers, initial destination)

Region % Quarterly Target

% Quarterly Target

Domestic Categories California (CA) 18.9% 13%-23% 39.57% 35%-45% Hawaii (HI) 3.4% 2%-7% 6.18% 4%-10% Other Western US States (OR, WA, AK, ID, MT, NV, UT, WY, CO, AZ, NM) 19.6% 15%-25% 44.96% 40%-50% Midwest and Southern US (ND, SD, NE, KS, OK, TX, MN, IA, MO, AR, LA, WI, IL, IN, MI, OH, WV, KY, TN, MS, AL, NC, SC, GA, FL) 21.7% 18%-28% 6.44% 4%-10% Northeast US (ME, NH, VT, MA, RI, CT, NY, NJ, PA, DE, MD, DC, VA) 15.2% 12%-22% 1.56% 1%-4% International Categories Europe 5.8% 3%-13% 0.09% .5%-1%* Asia/Pacific/Middle East/ Australia/New Zealand/Oceania/Other (includes Guam and American Samoa) 10.3% 6%-16% - - Mexico/Central and South America (includes Puerto Rico and Virgin Islands) 2.3% 1.5%-5% 1.20% .75%-2% Canada 2.8% 1.5%-5% - -

* Note reflects increased Norwegian flights starting in May 2014. Note: Flights to smaller destinations in California and Nevada which are within reasonable driving distance may not be as proportional as those to other regions, as the study targets passengers who are NOT transferring, and many of these destinations are predominantly transferring passengers. Destinations in this group include (but may not be limited to): Redding, Sacramento, Monterey, Modesto, Bakersfield, Fresno, and Reno (NV).


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Interviewer Training


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Interviewer Name: ___________________________________

Interviewer Instructions Bay Area Airports Access Study

PROJECT OVERVIEW This is a survey for both San Francisco International Airport (SFO) and Oakland International Airport (OAK) to determine specific, detailed patterns of customers' preferred methods of accessing each airport, as well as learning related information. Surveys will be primarily administered in person via tablet computer. Surveying will take place 7 days a week (including weekends and holidays) during the hours the airport is in operation (mostly from 3:30 am to 12 midnight). Surveys will be administered in English. Only departing passengers will be surveyed, post-security, at the departure gates of selected flights. You must be badged in order to work at either airport. Survey time per flight will vary, based on the destination, time of day, number of seats on each aircraft, and other sampling protocols. Survey time per flight will vary from 45 minutes to 2 hours prior to boarding time. GENERAL GUIDELINES • Please act professionally at all times. • Please be punctual. It is extremely important that you are at your assigned gate, post-security, ready to begin surveying,

on or before the start time listed on the schedule. o At SFO: Allow time to ride BART, exit the BART station at SFO, walk to your assigned boarding area, clear security,

and walk to the gate of your assigned flight. At OAK: Allow time to ride BART, exit the Coliseum BART station, ride AirBART to the airport, walk to your assigned boarding area, clear security, and walk to the gate of your assigned flight. You MUST allow enough time to do all of these things BEFORE your shift start time. (If you are on an early morning flight, arrangements have been made via SuperShuttle. Please be ready at the appointed time.)

o You will also need to check the information screens at the airport to determine the exact gate of the flight you are to survey. Be aware that many airlines are new and/or have changed location at both airports. The information at the back of these instructions provides the latest information on airlines at both airports; however, this information will change during the course of the study.

• As representatives of Corey, Canapary & Galanis and San Francisco International Airport, professional ‘business casual’ attire is a must. Your overall appearance should be neat and professional. This means: o Long trousers and collared shirts for men (jacket optional). o For women, slacks and a blouse/shirt are acceptable. Skirts or dresses may also be worn. o Wear comfortable, closed toed shoes. You will be standing/walking most of your shift. o NO t-shirts, sweatshirts/sweat pants/other workout wear, open-toed shoes, or denim. o NO clothing with logos/messages prominently displayed. o NO hats. Put away coats/rain gear and other outerwear in your backpack/bag prior to beginning your shift.

• All surveyors must wear their airport-issued ID badge, and have a valid photo ID at all times while surveying. Note that your airport badge must ALWAYS be worn while at SFO or OAK, and is to be worn above the waist. You will not be permitted past security without your airport-issued ID badge – no exceptions. If it is lost or stolen, you are required to report it IMMEDIATELY.

• If asked what the purpose of the survey is, you may tell airport customers that the study is designed to learn more about customers' travel to better serve them.

• Given airport security considerations, never leave any backpack, bag, or other item unattended. Keep your belongings with you at all times.


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BEGINNING OF SHIFT Before leaving for your shift, be sure you have: • Your airport-issued identification badge (blue-SFO; white/green-OAK) • Photo ID • Interviewer Survey Schedule • Apron • Some pencils • A small number of paper questionnaires (at least 2 for each flight on your shift) • Completed Work Envelope(s) • Survey control sheets • Interviewer Instructions (this document) • Clipboard • Watch • Time sheet/time reporting instructions Your Interviewer Survey Schedule will include the location and start time of your shift, as well as the flights you are responsible for covering. That schedule, and the airport information at the back of these instructions, will provide you with the information needed to reach the location of your first flight. START OF SHIFT - SURVEY CONTROL SHEET (Blue Card) You will cover 2 to 6 assigned flights per shift. Each flight covered has its own CCG Run ID#, and each flight (Run ID) should have a corresponding Survey Control Sheet (Blue Card) completed. In most cases, you will be working alone. It is very important that you enter information accurately on your survey control sheet. AT THE START OF EACH RUN YOU SHOULD ENTER: The Date and Day of the Week Your last name (Interviewer Name) Run ID# (on the schedule) Airline (on the schedule) The Flight number The Gate number The Destination (where the plane is going) The Scheduled Departure Time Time you begin surveying (“Surveyed From”)


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Survey Protocols • When you first reach a boarding area, conduct in-person interviews via tablet only.

o Do not administer surveys in just one portion of the boarding area. If your first interview is on one side of the boarding area, move to another area for the second interview. Each boarding area will be different, but it is important that not every survey is from the same group of people and/or people sitting in the same area.

o You MUST ask every question on the questionnaires you administer. No exceptions. Do not assume you can skip items based on a prior response. (The tablet survey is programmed so that questions which do not apply will not appear.)

• At approximately 10 minutes prior to boarding, you may begin offering paper self-administered questionnaires. Continue to conduct interviewer administered surveys, but use the paper survey option for late arriving passengers (as needed). Notes: o If the respondent says they do not have time to complete a paper questionnaire, or refuses, turn over the survey and

note that they have an option to complete the survey online. Passengers arriving last-minute are easily overlooked, so it is extremely important to include their opinions if at all possible.

o Watch for passengers just arriving in the boarding area and offer them questionnaires. o Let people know that they can either return the questionnaire to you, or leave the questionnaire on their seat and you

will come and pick them up. o Collect completed questionnaires from passengers preparing to board. o Late-arriving passengers who do not have the time to complete the questionnaire prior to boarding can complete the

survey online. Offer online/mail options to late-arriving passengers as late as you can, until all passengers are boarded – but do NOT impede/interfere with the boarding process.

• Individual bias can skew survey results. Choose randomly, and do not skip an individual in a selected portion of the boarding area.

• Keep an eye on your target number of interviews. • Remember to pick up all questionnaires left in the boarding area before moving on to your next flight/end of shift. TARGETS Each shift should produce 40+ interviews. Within each shift, each flight you survey has a Target (see Interviewer Schedule). This Target is the ideal number of surveys to obtain from that particular flight, based on the study sampling requirements, length of time you have to survey the flight, and number of seats/size of aircraft for the flight. This Target, however, assumes good interviewing conditions – including a plane which is 75% full (or better). You should be able to conduct 6 to 14 completed interviews per flight. The survey target per flight is indicated for each flight on the interviewer survey schedule. Note: The same destination may have slightly different targets, based on differences in the size of the aircraft/number of seats available, and other sampling considerations, so it is important to check your schedule and be sure you have the correct target. Paper vs. Tablet • ALWAYS keep track of the number of paper surveys distributed, as well as the number conducted via tablet.

Note this on your Survey Control Sheet. • In order to ensure a representative sampling of flights, the maximum number of completed surveys per flight should be

limited to the survey target plus 5 additional interviews. • In general, no more than 6 to 7 collected and completed questionnaires per shift should be paper (e.g. up to 6 to 7 out of

40+). • In general, paper surveys should NOT be distributed until it is shortly before boarding.


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INTERVIEWING CUSTOMERS Administering surveys is your primary task on this project. For each flight covered, you should strive to complete the targeted number of surveys with passengers boarding that particular flight. Your approach as a surveyor will make a tremendous difference in whether or not passengers agree to do the survey. • Be easygoing and friendly. Do not ask passengers if they want to fill out the survey; rather, use a positive approach. • A good initial introduction is, “We are conducting a survey for San Francisco International Airport. Are you on Flight#

____ to _______?” • Phrases we have found to work well include: “We need your opinions on this survey.” If they hesitate, you might add: “We

want to know what you think.” Note: Do not rely solely on a passenger’s destination. Most flights will list only their initial destination on the departure board, but many passengers can purchase tickets for destinations beyond the initial one. In addition, a passenger doesn’t worry about the flight’s destination – they are thinking about where THEY are going to go. It’s important to quickly confirm that they are on the flight in question. For example, one Philippine Airlines flight has an initial destination of Guam – but the flight primarily stops there for refueling, and most passengers will say they are going to Manila. If the passenger provides a different destination, re-confirm the flight number, pointing to the gate/flight sign to confirm the passenger is on that flight. Or, re-confirm by saying, “OK, so you’re going to Manila, but you’re on the flight that stops in Guam first,” pointing to the gate/sign. • Do not interview or distribute questionnaires to:

o Passengers not boarding the surveyed flight. o Passengers who appear to be under 13 years of age. o Employees of either Airport (or any employees of airport vendors or contractors). o Sleeping passengers.

• Keep a tally of all non-responses (passengers under 13, refusals, etc.) on your survey control sheet. Use hash marks to tally non-responses as they happen.

DEFINITIONS • NOT ON SURVEYED FLIGHT – Passengers taking a flight other than the one you are assigned to survey. • LANGUAGE BARRIER - Passengers who cannot participate in the survey because they do not speak/read/write English. • CHILDREN UNDER 18 – Do not ask someone’s age. Use your judgment, and offer the survey only to those who appear to

be at least 18 years old. • SLEEPING – Do not wake up sleeping passengers. However, you may offer them a self-administered questionnaire if they

wake up. If they complete a survey, delete the tally from your survey control sheet.


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AT THE END OF EACH FLIGHT (RUN) On the Survey Control Sheet, enter: o The time you ended surveying (“Surveyed To”); o Whether a flight delay was announced or posted, and if so, the number of

minutes it was estimated to be delayed; o The total number of surveys distributed, INCLUDING:

interviewer-administered on tablet (iPad); (paper) distributed; and, (paper) completed.

o The total number of completes (tablet and paper). o Total the number of non-responses per category; write the total number of ALL

non-responses at the bottom. o If your flight was delayed, be sure the relevant information is also filled in (see

next section). Make sure that all flight information has been entered on the completed questionnaires and that all completed work from the run is placed in a completed questionnaire envelope (with the Packet Assignment Sheet on the front). EACH Run ID# will have its own envelope. Fill out the information requested. Much of this information is transferred from the Survey Control Sheet (Blue Sheet).


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COMMUNICATION, TIME MANAGEMENT, AND SCHEDULE PROTOCOLS TIME MANAGEMENT • Note that the actual time allowed for boarding varies with each flight. Small domestic flights may wait until 10-15

minutes prior to departure to board, while international flights may board as soon as 45-60 minutes prior to departure. Because boarding time varies and flight availability varies by time/day/area, scheduled survey times are not always exact.

• During MOST shifts, you will remain in the SAME boarding area (A, B, C, D, F, or G) the entire time. In a few, rare instances, you will need to change boarding areas (and in most cases, go through security again). Additional time is provided for you to do this. When such a change in boarding area is required, you will see a highlighted area ( ) noting a change in boarding areas on your Interviewer Schedule. Note: There is a passageway between Boarding Areas “E/F” and “G” (only) which allows you to move from one to the other without having to pass through security again. In all other cases, you will need to go through security a second time.

• Wear a watch. If you do not have one, get one from Carol or Steve prior to leaving today. Although both Airports have clocks in many places, you may not be able to see one readily at the particular gate where you survey.

• Be sure you know WHICH AIRPORT you are going to, and once there, where in the airport you are going. Use the Airport Resources at the end of this document to assist you.

• Be ready to go through security. This means wearing shoes which are readily slipped on/off and carrying only what you need to bring with you. Be aware that most liquids, and many types of matches and lighters, are not permitted. If you have questions about specific items, check the TSA website (www.tsa.gov) or ask before you leave today. Prohibited items include more than 3 ounces of liquid, knives (even dinner knives), scissors, box cutters, self-defense sprays (e.g. pepper spray, mace), matches, and some lighters.

COMMUNICATION is a key component to the success of this project, and communicating important information in a timely fashion is considered a core duty of every interviewer. o IF you should lose your badge, you MUST contact CC&G AND the Airport immediately! (Note that losing your badge on

this project is a serious issue. It will most likely result in a major impact to our company and would likely mean you could not continue to work.)

o If you encounter problems which impact your ability to obtain the target number of interviews - you should call and report them to the on-call contact below. These situations include: Severe flight delays/cancellations (e.g. impacting an entire area); Police/security action at the airport which impacts surveying; ANYTHING which interferes with your ability to survey and which you cannot resolve.

o You must check in after your FIRST 2 SHIFTS. (For AM shifts, this will be immediately after your shift. For PM shifts, this will be the next day before 4 pm.) Allow about 30-45 minutes to review and discuss your work.

o Once you are told you do not have to check in after every shift, completed work needs to be returned within 36 hours after the shift is worked. CC&G’s building has a 24-hour guard on duty, 7 days a week. (See time reporting instructions).

o After you do not need to check in (e.g. after your first two shifts), you will still need to check in every Wednesday between 10 am and 4 pm.

SCHEDULING, DATA, AND MATERIALS • It is important to adhere to the assigned shifts. Because of the sampling restrictions, these shifts are not readily modified,

and missing a shift can cause an imbalance in the cross-section of passengers interviewed. If you cannot make an assigned shift, you must notify Carol or Jon as soon as possible. Starting shifts late, missed shifts, or covering flights other than described in these instructions may be cause for dismissal.

• All collected passenger data is highly confidential. Any use or distribution of this data is unacceptable and cause for immediate dismissal.


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• Tablet computers and other materials used on this project belong to CC&G and are only to be used for work-related purposes. Do not download applications/programs which are not work-related, as they may interfere with the survey program.

• Your Airport-issued badges MUST be returned to CC&G when you are done surveying – no exceptions. • Under our contract with SFO and OAK, the badges which allow you to access the secure area of the airport may only be

used when working on this study. Any misuse will be embarrassing to all, is cause for immediate dismissal, and may result in criminal charges.

CONTACT INFORMATION COREY, CANAPARY & GALANIS RESEARCH CC&G 800 Number is 1 (800) 877-1201 The regular office number is 415-397-1200 Use these main numbers for: a) time reporting any time (leave voicemail if no answer); b) non-urgent/informational updates (leave voicemail if needed). IF something is urgent – call the CC&G number Monday-Friday during business hours. For other times (or if no answer during business hours) use cell numbers below. IF something is urgent, ALWAYS CALL. DO NOT TEXT/EMAIL! Urgent issues, after 12 noon (evenings/weekends) Jon Canapary Urgent issues, before 12 noon (mornings/weekends) Carol Anne Carroll NOT urgent but timely (e.g. can be responded to in 24 hours or more), scheduling/availability related: CC&G number (above) or [email protected] Shuttle information/questions – ‘where’s my ride’? Call the shuttle company number (which is on your shuttle reservation) and have your reservation number handy. Contact Information - SFO To report a lost / stolen badge, call 650.876.2424 (Security Access Office). As you learned during CBT training at the airport, SFO has its own emergency number. IF you encounter an emergency while at the airport, call 650-876-2323. (Use this for emergencies ONLY. This number is the equivalent of dialing 911.) Contact Information – OAK To report a lost / stolen badge (24/7), please call Airport Operations (510) 563-3361. Oakland Airport Lost & Found - (510) 563-3982 TSA Lost & Found - (510) 563-3629


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SPECIAL PROCEDURES . . . WHAT TO DO 'IF' . . . MAXIMIZING YOUR SHIFT TIME – ADDING FLIGHTS NOT ON THE SCHEDULE In some areas, you may have an extremely difficult time finding people on the scheduled flight. For cases such as this, CC&G will permit you to add an unscheduled flight to your shift. To add the flight: *You should either have an area where few people are in the area to approach, OR many people are in the area, but are not on the surveyed flight (as indicated on your Survey Control Sheet). *You are unable to simply go to your next flight and begin interviewing there – this is generally preferred over adding another flight, even if it means you will exceed the Target number of interviews. If BOTH of the above conditions are met, then: *Use another Survey Control Sheet for the added flight. *The added flight should use the Run ID from the previous flight, with an "X" added to it, e.g. "123X." *If possible, try to add a flight which is on the same airline as the previous flight (e.g. the one where you are having difficulty finding people to interview). *You should not treat the added flight as a replacement for you scheduled flight, plan to return to the boarding gate of your original flight when it is likely that more qualified travellers will be there. *There is not target number of completions for added flights, just get as many as you can and use this as a way to maximize your production, and meet your overall target of 40+ surveys per shift. *Use a separate packet envelope for this added flight. HOW TO HANDLE FLIGHT DELAYS AND CANCELLATIONS Occasionally, a flight you are scheduled to survey will be significantly delayed or canceled. It is important that these situations, however rare, are handled in a consistent manner. Do the best you can, but remember, the primary focus of your time is administering, distributing, and collecting surveys. These protocols provide you with the information you need to make decisions when delays and cancellations arise. These protocols assume, however, that the delays/cancellations are isolated – e.g. they impact your scheduled flight, but not the majority of flights in the area. If you encounter a situation where ALL or nearly all flights in your boarding area are impacted by delays and/or cancellations, CALL the emergency contact for further instructions. Note: Whether a flight is delayed or canceled, you MUST keep all surveys (partial or complete) from that flight and return them in the Packet Envelope. DO NOT throw away or destroy ANY surveys with writing on them under any circumstances.


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Cancellation Checklist 1. First, verify the cancellation (check signs/monitors and listen for announcements). Verify it is a cancellation and NOT a

gate change. (Remember, too, that flights often have multiple flight numbers and destinations.) 2. Once cancellation is confirmed, check nearby gates and monitors for a potential replacement within your boarding area.

Choose a replacement flight that meets the highest number of the following criteria: a. (Top Priority) The flight MUST leave from the same Boarding Area (A, B, C, D, F, or G at SFO; Terminal 1 or Terminal 2

at OAK) b. (Top Priority) If at all possible, the flight MUST be on the same airline as your originally scheduled flight. Substitute a

flight on another airline ONLY if there are NO other possible substitutions with the original airline. c. If possible, the replacement flight goes to a similar destination – categories are as follows:

i. e.g. within California; ii. to Hawaii;

iii. outside California/Hawaii but in the western United States; iv. in the Midwest or Southern US; v. in the Northeastern US;

vi. Canada; vii. Asia/Middle East/Australia/Oceania;

viii. Europe; ix. Mexico and Central/South America

d. The replacement flight should leave within 1 hour of your originally assigned flight and cause minimal disruption to the rest of your shift.

3. Note the replacement flight on your Survey Control Sheet. Be sure to provide pertinent information about the replacement flight, including: Airline; flight number; destination; departure time; gate.

4. IF no such replacement exists: a. IF no replacement flight exists in your scheduled boarding area, and the canceled flight would have been your last

surveyed flight, then try for any replacement flight (even if it doesn’t meet the above criteria). b. IF you are scheduled to remain in the current boarding area (and this will be the case MOST of the time), go to your

next flight. c. In rare instances, your next flight is in another boarding area – if this is the case, proceed to the boarding area for

your next flight early and go through the process in Step 2 above to see if there is a substitute flight. Avoid going to other boarding areas if you were not originally scheduled to do so.

5. Fill out relevant information on your Survey Control Sheet. YOU MUST INCLUDE ALL OF THE INFORMATION REQUESTED. This includes the originally schedule flight (including CCG Run ID#), Boarding Area, and original departure time.

6. Contact CC&G and inform them of the switch. Be sure to provide the following information; after hours, leave a voicemail or send an email: a. Your name. b. Your originally scheduled flight (which was canceled), including the CCG Run ID#, Boarding Area, and original

Departure Time. c. The substitute flight (if any), and the substitute flight’s Airline, Flight Number, Destination, and Scheduled Departure

Time.


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Flight Delay Checklist 1. First, verify the delay. This may mean listening to announcements or checking signboards (earlier in the

time period); but more often (and later in the time period), this is most likely confirming with airline staff and/or listening for announcements made in the immediate area. Be aware that such localized announcements may be made while you are surveying.

2. If a flight delay is less than 35 minutes, do not alter your survey process, but do note the delay on your Survey Control Sheet.

3. If a flight delay is 35 minutes or longer, your actions will depend on WHEN the delay was announced: a. IF you have just approached the gate, or started surveying about 20 minutes ago or less, and a lengthy

delay is announced, follow the same process as you would for Cancellations (previous page). b. IF you have been surveying for more than 20 minutes when a lengthy delay is announced, assess

where you are in surveying vs. your target. i. If you have mostly reached your target (e.g. within about 3 completed surveys of target),

simply move on to your next surveyed flight as scheduled once you have collected any self-administered surveys not yet returned.

ii. If you have NOT reached your target and have more than 3 surveys to complete, continue surveying until you do, then move on to your next flight as scheduled. In this case, note which surveys were completed after the delay was announced and which were completed prior to the announcement. Keep these separate. You may not be able to distinguish precisely which surveys were completed when the announcement was made. It is OK to note, for example, “These surveys were collected about 5 minutes after the delay announcement was made.”

4. If the delay changes, use the 35-minute rule above. For example, if you get to the gate and there is a 10-minute delay, then a 90-minute delay is announced 15 minutes later, you would follow the above procedure (Step 2.a.). Note delay changes/additional announcements as best you can on the Survey Control Sheet.

5. Use a separate Survey Control Sheet for each flight – e.g. you would use one Survey Control Sheet for your initial flight; if that is delayed longer than 35 minutes (and you then substitute a flight), use a second Survey Control Sheet for the replacement flight.


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Three Important Things About Delays and Cancellations o Your first priority is administering surveys. Be sure that remains your focus.

o Always Communicate. Contact CC&G and let us know what is going on – regardless of time/day. If no one

answers, leave a detailed voicemail which includes specific details on the problem (cancellation/delay, number of minutes, how/when you found out) and your intended course of action (e.g. likely replacement flight).

o Always Document. Your notes on the Survey Control Sheet should clearly state: o Time you confirmed the delay/cancellation; o Details of any replacement flight (Airline, departure time, gate, destination); o If a situation changed, at what point a delay became longer or a delay turned into a cancellation

(both what time it was and also at what point in the surveying process). o The Survey Control Sheet should have the appropriate box checked on the front and all pertinent

details asked for on the back. Provide any additional facts pertinent to the delay. o Details tend to fade from memory quickly – by documenting, it allows us to review a situation

and assess whether questionnaires should be included (or to what extent). AIRPORT MAPS AND OTHER RESOURCES - SFO On the next page is a map that provides an overview of San Francisco International Airport. The airport is broken down into 4 terminals. Each terminal has one or more boarding areas as follows: Terminal 1 (which includes boarding areas B and C). Terminal 2 (which includes boarding area D only). Terminal 3 (which includes boarding areas E and F); and The International Terminal (IT), which includes areas A and G. Please note: o Security checkpoints are usually specific to a boarding area – you cannot travel from one boarding area to another

without going through security again. (The exceptions to this are boarding areas E/F and G. There is a walkway post-security between boarding areas E/F and G.)

o For Boarding Areas A, B, C, and D, use the designated first class/priority lines at the checkpoint. Badge must be displayed, and if questioned, say you are conducting surveys. TSA will be made aware of the situation. For Boarding Areas E/F and G, use the designated employee checkpoint located on the arrivals (baggage) level of Terminal 3 (mostly earlier in the day) or the regular entrance for F, and the G checkpoint for boarding area G (mostly later in the day).

o Gate numbers are exclusive to a particular terminal and boarding area. For example, Gates 91 through 102 will ALWAYS be in the International Terminal, boarding area G. (See map.)

o The airport has multiple levels. In general, departures are on the main level (as you exit BART), with arrivals on the lower level and AirTrain and airport offices on upper/mezzanine levels.


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If you need help finding a flight, check the electronic boards – they are posted pre-security and post-security. Staff at information booths are most knowledgeable about the layout of the airport itself, rather than specific flight times/locations. After the map is an alphabetical list of airlines and their gates/boarding areas. To learn more about the airport, you may also visit www.flysfo.com.


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ALPHABETICAL LIST OF AIRLINES AND BOARDING AREAS - SFO Aer Lingus – Boarding Area G Aeromexico – Boarding Area A Air Canada – Boarding Areas A and G – varies by flight/time of day – check schedule for correct area Air China – Boarding Area G* Air France – Boarding Area A Air New Zealand – Boarding Area G AirTran – Boarding Area B Alaska Air – Boarding Area B American – Boarding Area D ANA (All Nippon Airways) – Boarding Area G Asiana – Boarding Area A Avianca – Boarding Area A British Airways – Boarding Area A Cathay Pacific – Boarding Area A China Airlines – Boarding Area A* China Eastern – Boarding Area A *Note: China Airlines, Air China, and China Eastern are 3 different airlines! Delta – Boarding Area C Emirates – Boarding Area A EVA Air – Boarding Area G Frontier Airlines – Boarding Area C Hawaiian Airlines – Boarding Area A Japan Airlines – Boarding Area A JetBlue – Boarding Area A KLM – Boarding Area A Korean Air – Boarding Area A Lufthansa – Boarding Area A Philippine Airlines – Boarding Area G SAS – Boarding Area G Singapore Airlines – Boarding Area G Southwest – Boarding Area B Sun Country – Boarding Area A SwissAir – Boarding Area G United Airlines – Domestic flights board in areas E/F as of May 7th; International flights – Boarding Area G; however, any United flight may be in E, F, or G, depending on gates available for that aircraft at the time. US Airways – Boarding Area B Virgin America – Boarding Area D** Virgin Atlantic – Boarding Area A** **Note: Virgin American and Virgin Atlantic are 2 different airlines! WestJet – Boarding Area A XL Airways – Boarding Area A Stay in touch – airlines will be added/change location throughout the study!


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AIRPORT MAPS AND OTHER RESOURCES - OAK Below is a map that provides an overview of Oakland International Airport. The airport is broken down into 2 terminals: Terminal 1 (which houses most smaller airlines). Terminal 2 (which houses Southwest Airlines – the major domestic carrier at OAK). Security checkpoints are usually specific to a terminal – you cannot travel from terminal to another without going through security again. If you need help finding a flight, check the electronic boards – they are posted pre-security and post-security. Staff at information booths are most knowledgeable about the layout of the airport itself, rather than specific flight times/locations. After the map is an alphabetical list of airlines at Oakland. To learn more about the airport, you may also visit www.oaklandairport.com.


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ALPHABETICAL LIST OF AIRLINES AND BOARDING AREAS – OAK The following airlines all fly out of Terminal 1: Alaska Airlines Allegiant Delta Hawaiian JetBlue Norwegian SATA Spirit US Airways Volaris Southwest Airlines flies out of Terminal 2.

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