1. Somers, G., Cain, J. & Jeffery, M. (2011). Essential VCE Business Management Unit 1 and 2, chapter 14 Understanding Barriers to Effective Communication Effectiveness of Communication

2. 9 Barriers to Effective Communication Filtering Language Emotions Interruptions & Noise Selective Perception Technological Breakdown Physical Environment 1 2 3 4 5 6 7 Incorrect Medium Choice Cultural Differences 8 9 3. Filtered version: Filtering is removing information to make message more desireable or clear. 1: Filtering Example: Activity 14.1 p. 249 4. Selective perception is a psychological phenomenon that refers to our tendency to notice things that are important to us and filter out information that currently is not interesting. Selection Perception depends on an individuals needs, motivation, experience and background. Example: A newly expectant mother suddenly notices that the world around her has filled up with other pregnant women. Where were all these women a month ago? The truth is that they were there all along but remained in the background of perception until pregnancy became a primary concern in the mind. 2: Selective Perception Image retrieved 21 June 2013, from janetsmithwarfield.com 5. Just like selective perception, how we are feeling at a moment in time can effect how infomation is recieved. Example: If you approach me when I am feeling upset because 3 other students have told me their work is not complete/ lost / left at home I will be even more annoyed with the information you present me even if there is a good reason. Have you noticed when listening to music and reading at the same time you can mix up the mood of the information. Eg. Reading light hearted literature to tense music. 3: Emotions 6. 4: Technological Breakdown As we become more dependant on technology, problems with technology breaking down can lead to whole days of work not being completed. 7. If there is a lot of noise in the workplace it makes it hard to effectively communicate. The website below provides a list of duties the employer must undertake to ensure a safe work environment. http://www.ohsrep.org.au/law-rights/law/regulations/3-2-noise/index.cfm 5: Interruptions & Noise 8. How welcoming an environment is can effect the message recieved by employees and customers. Colour psychology plays a role in how a business is percieved. See Page 251, Activity 14.2 6: Physical Environment 9. What does corporate wear say about the employee or business? Fun Fact: Since Obama has come to presidency blue suits have become increasingly popular. 10. X Do not use unnecessary words, pompous language, jargon, tautology, ambiguity, inappriate voice and tone. Use clear simple language. Complete the fill in the blank worksheet and questions. 7: Language Image retrieved 24 June 2013, from englishstackexchange.com 11. Activity 14.3 Suggest what is wrong with each of the following. Then provide a better alternative method of communication for each. 1 Conducting a job interview by email 2 Sending confidential material via the office fax machine 3 Commiserating with a colleague about his failure to gain a promotion during a PowerPoint presentation at a staff meeting 4 Reprimanding a staff member for poor performance while she is dealing with a client 5 Negotiating a deal with a supplier over the phone. 8: Incorrect Choice of Medium 12. A couple of examples of cultural difference with effects communication: Eye contact: Strong eye contact in Western cultures is a sign of sincerity and trustworthiness but in Japan, prolonged eye contact is considered rude. Japanese maintain an impassive expression while speaking and interpret frowning, for example, as a sign that you disagree with them. Gestures: Crossed legs. In Thailand and Indonesia, it is offensive for the foot of the upper crossed leg to be pointing towards someone, as it is the lowest part of the body. Bouncing your foot while cross-legged and facing someone from an Islamic culture is perceived as threatening or accusatory. Its generally better not to cross your legs at all. Crossing your arms or leaning back in the chair can also be viewed as adopting a defensive position or a sign of revulsion. 9: Cultural Differences Woodard, A. (2013). Understanding cultural differences in business, In the Black, retrieved 24 June 2013, from www.itbdigital.com 13. Methods of reducing communication Barriers Overcoming Communication Barriers Use feedback Constrain emotions Be sensitive to the recievers views Be aware of the context Become an active listener Simplify Language Ensure the physical conditions are appropriate 1 2 3 4 5 6 7