Presented byDillip Khuntia

MFCUtkal University

“Good Communication is the Foundation for sound management”.

P. F. Drucker

Communication

• It refers to the passing of information & understanding from one person to another.

• It includes three elements»Sender»Receiver»message

Barriers to CommunicationBarriers refer to the hindrances or hurdles.It adversely affects the transmission of information from the sender to the receiver.Types of barriers are:

Sender Related BarriersReceiver Related BarriersSituation Related Barriers

Sender Related Barriers

Improper Diction.

Inconsistent Non- verbal Signals.

Either or Thinking.

Fear.

Sender Credibility.

Receiver Related Barriers Selective and poor Listening. Evaluating the Source.Perceptions.

1. Stereotyping2.Projection3.Halo Effect

Lack of Responsive Feedback.Metacommunication.

Situation Related Barriers Jargon.

Information Overload.

Time Pressure.

Communication Climate.

Noise.

Distance.

Mechanical Failure.

Murphy’s Law on Communication

“Communication usually fails – except by chance”

Overcoming The Barriers

Sender Responsibility.

Setting Communication Goals.

Using Appropriate Language.

Practising Empathic Communication.

Improving Communicator’s Credibility.

Encouraging Feedback.

Contd…......

Using Face - To - Face Communication.

Using a Correct Amount of Redundancy.

Developing Trusting Climate

Receiver’s Responsibility

Effective Listening

• CLARITY IN IDEA.• PURPOSE OF COMMUNICATION.• EMPATHY IN COMMUNICATION.• TWO WAY COMMUNICATION.• APPROPRIATE LANGUAGE.• SUPPORTING WORDS WITH

CREDIBILITY IN COMMUNICATION.• GOOD LISTENING.• ACTION.

STEPS FOR MAKING COMMUNICATION EFFECTIVE

“ COMMUNICATION WORKS

FOR THOSE WHO WORK AT IT ”

----JOHNPOWELL

CONCLUSION