balanced scorecard (bsc) fy20 · •new bsc should be created and made online within 1 month of any...

CONFIDENTIAL | NIIT LIMITED | FOR INTERNAL CIRCULATION ONLY | FY 2019-20

THE NEXT WOW

Balanced Scorecard (BSC) FY20

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Key steps in Performance Management

1.Goal Setting: BSC

2.Quarterly Performance Conversation (QPC)

3.AGILER H1 review

4.AGILER H2/Annual Review

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July Oct

Jan

May

QPC Q1 H1 Review

QPC Q3

H2 Review


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AGILER BSC FY20


Content

• Cascaded Goal Setting

• Importance of Goal Setting

• What is BSC• WIG• Initiatives

• Types of BSC

• Upside

• Key Changes in BSC FY20

• Guidelines on how to define measures

• How to create BSC online

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Strategies & Focus Areas of Business Unit

Goals of a Business Unit/Practice/Vertical

Goals of a Function, Department or Team

Goals of a Role

Goals of an Individual NIITian

BU HEAD

Functional HEAD

IBU HEAD

Cascaded Goal Setting

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Some questions to ask while doing Goal Setting

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Why does this role exist?

What is the critical output required of

this role?

What defines success and failure of the

role?

What are the results/outcomes

expected from this role?

Do these goals link to Annual Plans/Business

Group Objectives/ Function Objectives?


Goal Setting

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• A Goal that makes a big difference. Failure to achieve this goal renders any other achievements inconsequential whereas success would make a big positive impact.

• Critical, High impact performance measures only

• Key metrics towards current Business Operations of the entity to carry a minimum of 60%-80% weightage

WIG

• A new opportunity or an idea that could bring about a significant change or transformation

• Identified PP projects, SEI initiatives or any other important initiative/project that could influence the Biz outcome;

• Identified initiatives to be in line with the overall business /org strategies and priorities for the year/future

• Can carry 20%-40% weightage.

Initiatives


Examples of WIG

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WIG• Students Placements• Customer Sat / CGRS• Student Certification• Margin improvement

Non WIG• CSAT v Complaint

processing • CSAT v Client visits

WIG• Revenue• Collection• Order Book• Large Deals

Non WIG- Order intake v Sales

call

HR Delivery Sales

WIG• ESS• Retention• Productivity

Non WIG• iConnect (Skip level,

Listening exercise)

* WIG will vary from role to role


Examples of Initiative

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914

• New Delivery model implementation

• Trainer up skilling

• Acquisition of 100MN client

• 30 NIC Partnership

HR Delivery Sales

• Simplifying BSC process• Creating online module

for Reward and recognition

• GDPR implementation • Setting up learning

Academies


• Revenue

• Expenses

• Cash Flow

• Savings

• EBITDA

Financial

• Customer Satisfaction

• Customer Retention

• Market Share

• Brand strength

Customer

• Employee Satisfaction

• Retention

• Capability Building

Learning & Growth

• Inventory

• Resource Allocation

• Automation of processes

• Quality Control

Internal Process

• Identified PP, SEI projects

• Transformational/Critical projects for the function

Initiatives

5 KPAs of BSC

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BSC Categories

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S No Categorization Definition Workflow Example

1 Standard Parameters and targets are same for NIITians on same position code

NIITian validates the BSC & send to FL supervisor for approval, who can freeze it. 5 days window with NIITian & 3 days with FL Supervisor to freeze standard BSC else it will get auto frozen

Training coordinator,Recruiter, Content Developer, Faculty

2 Customized Parameters are same but targets are different for NIITians on same position code

NIITian updates non-standard targets & send to FL supervisor for approval, who can freeze it.

Sales Roles

3 Unique Parameters and targets are unique to individual

BSC approved by the 2nd level. If 2nd

level below R4, goes u to R5 level in the hierarchy. If FL S7, BSC gets approved at FL only.

Delivery Manager, Function head


S. No. Particulars Guidelines

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Performance

Measures

&

Achievement

Tracking

Measures to be in-line with the business strategy & focused on personal contribution and/or uniqueness of the role

Have output oriented and Widely Important Goals (WIG). Avoid subjective measurement; to be used under

exceptional situations only

Data Source should be an independent source and auditable. If data source is an internal tracker, then the

parameter details should be clearly defined at the time of BSC creation/approval/template creation. This will need

to be uploaded for PACE evaluation

2 Critical

Guidelines

Not mandatory to have Parameters under each KPA in order to enable right amount of focus on key deliverables

Do not have inter-connected parameters (one leading to the other)

Restrict duplication of goals across multiple roles in the same hierarchy – divided accountability

BSC Creation Guidelines


Applicability of Upside FY20• Upside denotes achievement above 100% on BSC measures against annual targets/goal.

• Applicable to identified BSC measures for annual achievement exceeding 100%.

• Upside is applicable for annual CYD achievement.

• Applicability of Upside for KPA & BSC measures are illustrated below; no other BSC measures will attract Upside other than the ones listed below:

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KPA Criteria Capping

Financial EBITDA, EBIT, Gross Profit, Operating Profit, Operating Margin, Gross Margin,

Collection & Cash 150%

Revenue, Unbilled revenue 125%

All Other measures including expenses 100%

Customer Order Book/Order Intake, Registration & Enrolment measures 110%

All Others 100%

Internal Process,

Learning & Growth,

Initiative

All 100%


• In-case of Role Change new BSC needs to be created for New Role. If it is STD/CUST,defined template for that role will be mapped. If it is UNQ “Create BSC” linked will beenabled for BSC creation for that new position.

• NIITian will have separate BSC Blocks for each Role.

• Extend Role option is available if same BSC with old targets needs to be created fornew role.

• New BSC should be created and made online within 1 month of any such change.

• BSC Delimit option is available to add a new BSC Block without Role Change.

• BSC can be delimited to a desired duration and new BSC Block (Blank or copied) can beassigned.

• New BSC should be created and made online within 1 month of any such change.

BSC Changes due to role change

Change of BSC without role change


Sales Incentive(SI) Parameters

NIITians in Sales Roles in benefit plans EP, P, EQ, Q & R should havetheir SI parameters from among the BSC parameters.

SI Parameters to be a maximum of 3 & ALL from FIN or CustomerAcquisition parameters from CUST.

ALL SI Parameters to be approved by the respective Biz. HR.

All Sales Incentive parameters must have quarterly targets andthreshold targets based on which the Sales Incentive will be paid.


New Features in BSC FY20

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Centralized upload

You can upload your BSC in excel on iNIITian which will be created

and submitted to your supervisor on your

behalf

Simplified UI

Simplified user interface to make it

easy to create your BSC on your own

Simpler Measure Search

A simplified measure master to eliminate

duplicity of parameters and making it easier to

search for desired parameter


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Upload UNIQUE BSC

This year a simple upload option has been provided to send the excel version of your BSC through online BSC module and the same will be

created by central HR team. This option is available till 31st May 2019!

BSC My BSC Create BSCUpload My

BSC

An auto ticket will be created on HR e Services and same will be used for any further clarification required.Path www.iNIITian.com Human Resources Approvals and workflow HR e Services

http://www.iniitian.com/


Guidelines for defining goals & Weightages

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For financial measure it is mandatory to capture quarterly goals. All measures to have goals aligned to H1 or H2 or both for biannual evaluation. Eg Revenue in both H1 & H2, CSS in H1 or H2 whenever the survey happens.

Weightage for measures with targets aligned to either H1 or H2 will be annual. Eg CSS in H2 with 10% weightage will be for the year

Weightages for measures with targets aligned to both H1 & H2, the weightages for H1 & H2 will be proportionate to the annual target. Eg Order Intake weightage is 30% and target in H1 (30Mn) & H2 (70Mn) weightage will be 9% and 21% respectively

Weightages for all measures will add-up to 100% in total, annually


Parameter Annual Wtg Annual Goal Goal H1 Goal H2 Wtd H1 Wtg Wtd H2 Wtg

Revenue 35 100 40 60 14 21

EBITDA 35 40 15 25 13 22

TEI 10 100 100 0 10

Project 20 100 100 20 0

Total 100 47 53

Proportionate weightage

H1 weighted weightage = [Revenue (14) + EBITDA (13)] + Project (20) = 47H2 weighted weightage = [Revenue (21) + EBITDA (22)] + TEI (10) = 53

Illustration of Weightages Alignment

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Self Upload

Centralized Upload

How to create BSC online?


Unique BSC Creation

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Click to create your BSC

Click to get it uploaded through central HR team


Centralized XL Upload

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Upload BSC in XL and submit


Self Creation

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Click to copy last year’s BSC

Click to create blank BSC and then add measures


Self Creation – Adding Measure

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Click on add measure against specific KPA to add new parameter


Self creation :: Performance measure selection

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Select desired measure from list


Self Creation

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1. Select data source, periodicity and annual targets is Addition/Same/Different from.2. Put target and weightage3. Click on add


Self Creation – Send for Approval

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Submit your BSC to supervisor for

approval


Important points to REMEMBER

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BSC should capture outcome of the role instead

of activities

Metrics that matter :: BSC should have 4 to 5 critical

parameters

While defining BSC data tracking should be clearly

identified

For initiative :: steps, sub steps of the project along with the outcome

must be defined clearly

In case of role changes, transfer BSC changes should

be done then & there


Implications

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AGILER H2/Annual Review 2019 will NOT be deemed complete till BSC FY20 is

frozen!


Important Timelines

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Last Date for BSC to be online is 31st

May 2019

Last Date to complete AGILER H2/Annual

review is 20th June 2019

AGILER H2/Annual review will not be deemed complete till BSC FY20 is frozen!


Thank You

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balanced scorecard (bsc) fy20 · •new bsc should be created and made online within 1 month of any...

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