Trng Cng Thnh 12520403

Nguyn Thnh Trung 12520470

Bi Tp: M t mt h thng.

M t h thng bn hng trc tuyn

1. Hot ng ca h thng: - Hot ng ca khch hng:

+ Khch hng c th vo website tham kho cc lnh vc hot ng, hng ha

v sn phm ca ca hng, ngoi ra khch hng c th tm kim cc sn phm

cn mua v t hng trc tuyn vi cng ty.

+ Mi khch hng c cp mt gi mua hng. Khi khch hng thm nhng mt

hng vo gi mua hng ca mnh th mt trang ng k hin ra yu cu khch

hng ng nhp. Nu l ln u tin khch hng ti ca hng th khch hng

c yu cu nhp thng tin ng k nh : H tn, a ch, username, password

mail, s in thoai. Nu khch hng c ti khon trong h thng th c th truy

cp ti gi hng ca mnh bng cch nhp username, password ca mnh. Trn

mng, cc mt hng c sp xp v phn theo loi mt hng gip cho khch

hng d dng tm kim. Trong hot ng ny khch hng ch cn chn mt loi

mt hng no t danh mc cc mt hng th nhng mt hng s c hin

th trn mn hnh nh : hnh nh, n gi, m t. Khch hng c th thm hoc

bt cc mt hng trong gi hng ca mnh. Cui cng khch hng ty chn c t

hng hay khng

+ n t hng khch hng phi in y thng tinh nh : H tn, a ch,

in thot lin h, hnh thc thanh ton, hnh thc nhn hng, thi gian nhn

hng. Khi khch hng hon thnh n t hng ca mnh th cc mt hng

hin c trong gi mua hng s c chuyn vo n t hng ca cng ty, gi

ca khch hng s rng.

+ Sau khi khch hng t hng th h c th theo di n t hng ca mnh.

- Hot ng ca ngi qun l :

+ L ngi lm ch h thng c quyn kim sot mi hot ng ca h thng.

+ Ngi qun tr c username v password ca mnh ng nhp vo h thng

thc hin cc chc nng ca mnh.

+ Ngi qun tr thc hin cc chc nng nh sau:

Qun l mt hng: ngi qun l c th nhp sa xa thm mi thng tin

v sn phm. Cp nht nhng thng tin v nhp hng vo kho, bn hng, tnh

trng hng trong kho.

Cung cp cc thng tin v sn phm, cc dch v ca ca hng, cc hnh

thc khuyn mi, u i.

Qun l khch hng: cc thng tin m khch hng ng k, lu vo CSDL

ring tin qun l v cp nht.

Qun l nh cung cp hng.

+ Nhn n hng: sau khi khch hng kt thc giao dch th n t hng s

c tng hp li, n t hng c lu vo CSDl.

Ngi qun l c trch nhim:

+ Bn hng: thc hin theo nhng n t hng ca khch hng. Nu hng

khng ng vi n t hoc hng b hng th ca hng c hnh thc gii quyt

ph hp theo ng phm vi ca mnh.

+ Cung cp gi hng cho khch, khch d dng chn c sn phm cn

mua.

+ Qun l v s l n t hng

- Hin th cc n t hng giao v cha giao.

- nh du tnh trng giao hng ng vi n t hng.

- Xa n hng.

- Lp ha n khi giao hng cho khch.

+ Qun l din n ca trang web: Cc bi bnh lun, cc kin trc khi cp nht

ln h thng phi c kim tra v ni dung m bo thng tin trong sng,

lnh mnh.

2. Chc nng: - H thng bn hng trc tuyn:

+ Qun l hng ha : Hng nhp , hng bn, kho hng, qun l NCC.

+ Qun l thnh vin : ti khon thnh vin, thng tin khch hng.

+ Qun l ha n : Ha n ng k, Ha n nhp, Ha n xut.

+ Qun tr website : ng thng tin hng, thng tin gi hng, t vn khch hng.

+ Tm kim : Tra cu mt hng ( theo tn sn phm, m sn phm), Tra cu khch

hng( theo tn khch hng, m khch hng), ti khon n t hng.