azlan + technology solutions digital ready network ...€¦ · azlan + technology solutions digital...

Azlan + Technology Solutions Digital Ready Network Icebreaker Program

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We are living in a world of digitilisation, in which we can connect with anyone from anywhere. Communication has never been so easy, but all of this also leads to threats. For example hackers who break in and steal your customer records. Or disruptive products that can cause downtime on your website. Can your company grow with the storage space you have in your Data Center? Will all your servers be online with a large amount of visitors?

So how can you help your customers become digital while balancing all these aspects? Start with the Icebreaker Report.

Home Discover For youBenefits Why now? How to? Contact usDiscover opportunities

Icebreaker provides your business with a smart install base report to get new and clearer insights. Furthermore, with Azlan + Technology Solutions helping you to analyse those results, you could find yourself at the gateway of a new and improved way of managing your business and customers. Which hidden business opportunities do you have yet to discover?

Are your customers losing track of all contracts and suppliers?

Are they concerned about operational risks and business disruption? Naturally, you want to provide your customers with the best possible answers.

A very logical and necessary first step in getting the most out of your business is improving the technology you work with. While you are busy getting the most out of your business, it might be difficult to have a clear overview at all times. For example, you closed multiple contracts with various end dates, which burdens you and your customers with a lot of work.

Make your business digital-ready

Home Discover For youBenefits Why now? How to? Contact usIcebreaker program

From a business’ perspective, you naturally want to provide your customers with the best support available. However, we should not forget that optimising support is not the same as offering support to all of your customers. Think about certain uncovered areas, in which customers are left in the dark. Gaining new insights will help you to also reach out to those customers who need support, but were not able to find it yet.

With the new insights, you can help reduce costs for you and for your customers. Azlan + Technology Solutions Icebreaker program will give you back the overview of your renewals, contracts and products replacements. This way you can focus on the other important tasks and manage your business more efficiently.

The Icebreaker Report will enable your business and your customers to gain new insights into when, for example, systems need to be renewed or updated. Which means Icebreaker will provide you with more grip on your lifecycle management. This can increase your own and your customer’s productivity, and can prevent downtime.

Cover the uncovered

Azlan + Technology Solutions Icebreaker program enables you to:

Reduce cost & complexity

Mitigate risks

Read more about Icebreaker benefits


Azlan + Technology Solutions Icebreaker programWhat is the Icebreaker Program?

The Icebreaker Report gives you visibility on your Cisco devices and helps you unlock the hidden potential in your customer’s installed base.

Click any element of the wheel to explore the benefits of the Icebreaker Program.

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REDUCE COSTSThe general rule of business is to increase revenues, maximize profits and control costs. Through technology, companies can reduce costs, increase efficiencies, and increase profits to be in a better position to offer enhanced customer experiences and applications.

With Icebreaker, we can help you and your customers cut costs, by analysing your install base contracts and advising ways to simplify their management and administration, therefore saving you both time and money.


REDUCE COSTSCO-TERMINATION

If you are consolidating your contracts, then take the opportunity of reducing end dates by co- terminating them at the same time. By doing this, you greatly improve not just your administration but also that of your customer, who has a clearer understanding of what contracts they have and when they expire.

Use the Icebreaker Report to see what contracts you have with which customers, how many and when they expire. Work with your sales representative who can show you the best way of doing this.

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REDUCE COSTSCONTRACT CONSOLIDATION

Contract management is a complex administration task and, depending on the size of your customer’s organisation, could be a full time job. Reducing the amount of contracts you have can help provide significant cost and time savings for you and your customers.

Within the Icebreaker Report, we can show you the number of contracts you have and work with you to consolidate and reduce them to a more manageable size. For most partners this is the most obvious place to start. Through consolidation and co-termination you can free up time to focus on all the other opportunities the Icebreaker Report provides.

Watch the video below to learn more.

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Watch video

http://www.ts.avnet.com/emea/vendors/cisco/services/icebreaker.html


MITIGATE RISKMake sure your customer has the right level of service coverage for their network, and your customer will benefit in many ways:

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Peace of mindBusinesses can suffer financial loss when they don’t have the right services in place

Mitigating risk increases productivityLack of coverage can cause downtime and downtime can lead to productivity decrease and financial loss which in some industries cannot be recovered

Protect the IT investment with improved ROIIt is estimated that 3.6% of large company revenue is lost due to downtime and 50% of those incidents result in damaged reputation*

Competitive edgeWithout support, neither you nor your customers can get access to fast replacement parts, bug fixes, patches or updates

*Source: Cisco Research 2015


MITIGATE RISK RENEWALS

With the Icebreaker Report we’ll be able to show you what renewals you have coming up, expiry dates of contracts and on what equipment. This is valuable information as you can effectively plan forward and know what your renewal business looks like.

Additionally, with Lifecycle Advantage we can help you sweep up lots of these renewals with automated emails to your customers with partner branded communications and free of charge service coverage for their network.ICEBREAKER

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MITIGATE RISK LAST DAYS OF SUPPORT (LDoS)

Last Day of Support or LDoS, is applied to Cisco technology that is typically more than 5 years old and usually after an end of sale notification has been made. This could put your customers at risk as you cannot obtain any type of support when a product reaches LDoS including telephone support, hardware replacement, bug fixes, security patches or software updates.

Within the Icebreaker Report we can share with you what products within your customer environments are due to become obsolete. We’ll show you what that equipment is, and by working with your account representative, what you can do about it.

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MITIGATE RISK MIGRATION

All hardware products have a lifespan. Naturally as technology improves, it supersedes its previous iteration. By taking advantage of newer technology, businesses benefit by enabling new services, enhanced customer experiences and an agile infrastructure. Eventually, we will announce that a product will become end of life and when that happens, we will end services coverage for that product on the Last Day of Support (LDoS).

These products are identified in the Icebreaker report meaning you can plan campaigns around upgrades and complete replacements.

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COVER THE UNCOVEREDThe value of support can never be overstated. No coverage means no entitlement to support. That’s a risky strategy.

It’s a fact that most support issues are caused by human error.* When things go wrong, you need to make sure your customers have the right support level in place. Incorrect services information or no support coverage, causes confusion, delays and ultimately financial loss. It also damages your reputation as the support partner.

It’s true that some customers don’t understand the basic differences between warranty and support. Warranty only covers devices for manufacturing defects. In the unlikely situation a product is found to be defective, it must be returned to Cisco for a replacement and this process without a support SLA can take days. Additionally, you can’t get telephone support, software updates, patches or bug fixes on equipment covered by warranty only.

*Source: Internal Cisco research

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COVER THE UNCOVERED2ND CHANCE ATTACH

When you don’t attach services to products you sell, it will ultimately affect both your attach rate and your renewal rate. That means your rebate and your discount levels could be affected.

Through the Icebreaker Report, we can help you identify products sold that aren’t covered by service support and give those customers a “2nd chance” to purchase support.

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Sometimes products get sold without services coverage. There are reasons why this happens, including customer objections where they may not fully understand the differences between service and warranty, or it was simply missed.

Not having services coverage can have significant consequences when things go wrong. And typically, this isn’t the fault of the device – it’s usually human error. Some customers may even be completely unware they have no services coverage until they need support, and can be shocked to find they aren’t covered. That’s when it’s too late.

Within the Icebreaker Report, we’ll provide you with a list of devices that don’t have services coverage, so you can decide how best to approach your customers and get them covered.

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There is a possibility that within your installed base, some devices will have a services contract that has expired. Additionally, you may not be aware and this means it is highly likely your customer is unaware too.

This could prove to be costly in terms or both financial impact and damage to reputations - yours and your customer.

Within the Icebreaker Report you can easily search, filter and select data to show you all expired services contracts. This allows you to revisit customers and ensure they are aware, starting a conversation on how you could help ensure they are covered. Having that detailed conversation may reveal other opportunities too.

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Home Discover For youBenefits Why now? How to? Contact usWhy now?

Never before was it this important to prioritise your customer needs.

New demands such as an increased number of devices on the network, applications, users and threats have an impact on both IT cost and complexity.

Flexibility and storage size are growing fast, and becoming more flexible with the cloud. Internet and mobility enlarge the attack surface of business of all sizes.

New customer demands

Increased cost & complexity

Higher risks

Home Discover For youBenefits Why now? How to? Contact usWhat’s in it for YOU?

With the Icebreaker report, you enable your business to gain new revenue with your existing customers and generate new business opportunities. The Icebreaker report gives you insight and visibility into your customers’ devices, and enables you to unlock the hidden potential in your customers’ installed base.

At the same time, with these new insights, you can reduce operational expenses and exclude risks.

Home Discover For youBenefits Why now? How to? Contact usHow to participate?

Fill in the LOA and request the Icebreaker report via your sales representative. This form is an agreement for a one-time review of your install base. Or from your end user if we request the LOA to show their install base.

Our team will request the Icebreaker report on your behalf, analyse the report for you and will come back with recommendations for your install base or the install base of your customers.

To request an Icebreaker Report:

Sell the value Ask your customer to sign the LOA consent form

Email the signed consent form to your sales representative

Step 1 Step 2 Step 3

Request a Report


Home Discover For youBenefits Why now? How to? Contact usContact us

Why wouldn’t you want more visibility on your own and your customer’s install base? Especially when this gives you the advantage over your competition. And did we already mention this is a completely free service?

For more information about the Icebreaker Program please click here

or contact your local sales representative

© Tech Data Corporation, 2017


azlan + technology solutions digital ready network ...€¦ · azlan + technology solutions digital...

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