Ayton and Snainton Medical Practice Winter Newsletter 2019/2020

Get Ready for Christmas! Please help us to help you over this busy period...

Where possible between Monday 25th November and Thursday 2nd January please ALLOW ONE WEEK between ordering and collection

of prescriptions. Please note we are CLOSED ON the following three days over the

Christmas period. Wednesday 25th December

Thursday 26th December Wednesday 1st January

In cases of urgent medical problems please contact the out of hours 111 service.

Repeat Prescription Service Please allow a MINIMUM OF 3 FULL WORKING DAYS before collecting your prescription. Please use the table to the left to determine when your prescription will be ready for collection. However there may be occasions where medication is delayed due to further discussion needed with a healthcare professional or further alternatives sourced. We appreciate your patience in these circumstances. Please note that Dispensary is open Monday to Friday 8:30am – 6:30pm and CLOSED on weekends and bank holidays. Please allow additional time when ordering your prescriptions around bank holidays.

ORDER COLLECT

Monday Thursday

Tuesday Friday

Wednesday Monday

Thursday Tuesday

Friday Wednesday

Saturday Thursday

Sunday Thursday

Getting your medication after Brexit The NHS, the Department of Health and Social Care and medical companies are prepared for Brexit. Plans are in place to help ensure you keep getting your medicines and medical products. Please keep ordering your repeat prescription and taking your medicines as normal. It is very important you do not order more medicines than normal. If you do, then it may mean that other people won’t be able to get their medicines. For more information visit: https://www.nhs.uk/conditions/medicines-information/getting-your-medicines-if-theres-no-deal-eu-exit/

We welcome three new members of staff to the practice. Katie Gibson and Lindsey Clay have joined the Dispensing team and Jackie Johnson-Wroe has joined us as a Telephone/Appointment Clerk.

Good Luck Two long standing members of staff are to leave the practice in the new year. We say farewell to Fiona Mudd from our Secretarial team who has been with the surgery for 27 years and Val Elvidge our Lead Dispenser who has been with us for over 22 years. We would like to thank them for their contribution to the development of the practice and their service to patients. They will be missed greatly by their colleagues. We wish them well for the future. Nicola Sheader, a member of our Dispensing team left the practice in September to develop her own beauty business. We wish Nicola good luck for the future.

When contacting us by phone: Like many GP practices we are experiencing increased workload and we recognise that our call volume has increased. Currently our reception phone lines are taking incoming calls for 12 hours per day and our dispensary phone lines are taking prescription orders for 7 hours per day. To help address this we have created a dedicated call centre which is staffed 8am-12noon. Therefore we encourage patients to ring during the morning when more staff are available to answer your call. During the short time we have been doing this we have seen a huge improvement in our response time. ALL TELEPHONE NUMBERS WILL REMAIN THE SAME. If you are calling to book an appointment, request a home visit or have queries please contact the call centre by calling the normal reception number. If you are calling to order/request medication or have a medication query please contact dispensary. Please note you can leave an answerphone message with your medication order 24 hours a day.

Ayton Reception: 01723 863100 Snainton Reception: 01723 859302

Dispensary: 01723 864553 When contacting us by phone please ensure you call the appropriate number depending upon the reason for your call.

NHS 111 NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. NHS 111 is available 24 hours a day, 7 days a week either by calling them on 111 or visiting 111.nhs.uk You will be asked questions about your symptoms and depending on the situation you will be advised of:

What local service can help you

Be connected to a nurse, emergency dentist, pharmacy or GP

Be told how to get any medicine you need

Be given self-care advice

Be given a face-to-face appointment if you need one

Welcome

Have you got the NHS App? The Surgery is now connected to the NHS App – giving patients the ability to book and manage appointments, order prescriptions, view their medical records and access a range of other services. Download the NHS App today!

Confidentiality Statement Your confidentiality is very important to us. We aim to respect and maintain your confidentiality. We will normally only share your identifiable personal data and information you have given us with other organisations with your permission. However, in certain circumstances, where serious risk to the safety of the public or an individual, e.g: a child, we may need to share information without your consent. The information shared will be kept to the minimal relevant amount. Additionally, anonymised patient information may be collected to inform research and service provision in the area, i.e: how many patients at the practice have a certain health condition.

Health and Wellbeing for Families—Health Day Feedback On Wednesday 23rd October the Patient Participation Group (PPG) in conjunction with Derwent Valley Bridge Library (DVB) hosted “Health and Wellbeing” event at East Ayton School. The event included many local organisations such as PCSO Police, Heathy Choices/Child Teams, Childline, Carers Resource, Park Run, Scarborough Athletic Club, Scouts and a Cookery Demonstration. The event helped to support children and parents and to display the importance of staying healthy. All the school children and adults thoroughly enjoyed themselves. The event was very successful with over 60 adults attending and over 200 pupils from the school. The surgery would like to thank all those who helped organise the event and those who participated. Keep an eye on the surgery Facebook Page for future events.

Annual Review Please remember to make an appointment for your annual review during your birthday month if you have a long term condition e.g. Diabetes or take regular medications. Please note that letters are no longer routinely sent to patients.

Car Parking at West Ayton Surgery We are aware our car park is getting busier. Plans are in place to improve this in the future. When parking at the surgery please park responsibly. The rear car park is reserved for staff parking. Overflow parking down the side of the building is for emergency use only. If you need to park at the side of the building please be considerate to other users and leave enough room for vehicles to get through. Alternatively there is on street parking available on West Acres Close.

Scarborough Survivors Lasting Power of Attorney Do you have a Lasting Power of Attorney for a family member, friend or someone you care for? Please visit reception with a copy to update their records.

Fund Raisers Sunrise walk On Sunday 22nd September staff took part in the Sunrise Walk. The team set off at 6am to walk the 6.5 mile route to help raise funds for St Catherines Hospice. A total of £137.82 was raised for this fantastic cause. Samaritans On Tuesday 5th November staff held a sparkle themed fund raising event and non-uniform day. A total of £79.21 was raised for this fantastic cause. Staff would like to thank everyone for their kind donations towards this worthwhile cause.

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Patient Feedback The Surgery welcomes feedback and suggestions that will help us to deliver a better service to our patients. If you have a spare minute we have suggestion boxes in each waiting room or visit our website www.ayton-snainton.co.uk