awards 2 enrollment services center provides convenience 3 ... · the malcolm baldrige customer...

Cabrillo College: Changing toMeet the Needs of Santa Cruz Countyby Brian King, Cabrillo College President

“The definition of insanity is doing the same thing over and over againand expecting different results.”

—Benjamin Franklin

Santa Cruz County is changing rapidly and Cabrillo College is transformingto meet the needs of the community we serve. The exciting constructionprojects underway on campus—made possible by the community’s generous

support of the 2004 bond issue—are the most visible signs of the changes takingplace at Cabrillo. But just as important is our renewed focus and commitment toputting students first. We are implementing a bold vision for Cabrillo College tomeet the needs of our community and provide learning opportunities for studentsof all ages, backgrounds, and incomes.

You may think of the typical Cabrillo student as a recent graduate from a SantaCruz County high school. In fact, almost half of Santa Cruz County high schoolgraduates will attend Cabrillo at some point. But as enrollments at local high schoolscontinue to decline for a variety of factors, including the high cost of living in our

CONTENTS

Faculty, Staff, and Student

Awards ......................... 2

Enrollment Services Center

Provides Convenience 3

Welcome New Faculty

and Staff ................... 5-8

Accolades ....................... 9

Cabrillo Chorus Delights

Eastern Europe ......... 10

In Memory:

Keith Shaffer .. back cover

Upcoming ....... back cover

continued page 2

FALL 2005 Office of the President Volume 2, Number 1

Cabrillo College Governing Board members dig in at the Student Activities Center ground breaking.From left: John Leopold, Claudine Wildman, Katy Stonebloom, Rachael Spencer, Al Smith, andFounding Cabrillo College President Dr. Robert E. Swenson (seated).

2

TRANSFORMATIONS Volume 2, Number 1 Fall 2005

Changing to Meet the Needs (cont.from page 1)

Service awardsrecognize excellence

Longtime Journalism InstructorAndré Neu received the 2005Floyd L. Younger Award forTeaching Excellence.

Faculty, Staff, and Student AwardsNeu received the award for his

many contributions to studentlearning and his extraordinary lead-ership. Many of Neu’s former stu-dents have gone on to careers injournalism.

Cherie Van Horsen, lead li-brary learning resource specialist,

won the Billee Paul Award. VanHorsen has been with CabrilloCollege for 36 years, beginning asa library assistant.

The Student Leadership andService Award was presented toArturo Cervantes. Cervantes hasworked as a math tutor for thepast four years, volunteered in thecommunity, and maintained anexcellent academic record.

Meritorious Service Awardswere given to former CabrilloCollege Foundation Board Presi-dent Jess Brown, InstitutionalResearch Specialist Judy Cassada,recently retired Director of theDisabled Students Program andServices Frank Lynch, and Deanof the Natural and Applied Sci-ences Division Wanda Garner.

The Governing Board honoredservice award recipients at a spe-cial reception at its October 10monthly meeting.

Cabrillo Student Leadership Award winner Arturo Cervantes (back row, fifth from left)and family members at the October Governing Board reception.

beautiful region, the definition ofthe “typical” Cabrillo student isevolving. More of our students areadults training for a new career, ormen and women taking one or twoclasses to enhance their knowledgeof a subject or to develop particu-lar talents or skills.

In many ways, as 2005 draws toa close, Cabrillo College is at acrossroads. With much of thecollege’s funding linked to enroll-ment, the challenge of meeting theneeds of our students is not only

central to the mission of the college,it is also directly tied to Cabrillo’sfinancial health. Declining enroll-ment translates into shrinking re-sources for the college. We can onlydo more with less for so long. Thedecline in resources poses a threatto the outstanding classroom teach-ing that is the hallmark of CabrilloCollege.

The college’s faculty and staffare engaged in a campus-wide dia-log about what we can do to changeour approaches to better serve ourstudents and our community whilemeeting the needs of an increas-

ingly diverse population of stu-dents. We are committed to revers-ing our recent trend of declining orflat student enrollments. Fromstreamlining the process to enrollat Cabrillo to re-examining theclasses that we offer, I encourageyou to share any thoughts or sug-gestions you may have by contact-ing me at [email protected].

In about 2010 when most of ourmajor construction projects willhave been completed, Cabrillo Col-lege will look like a new, differentand better place. The less visible

continued page 9

3


Enrollment Services Center Provides Convenience

Enrollment Services Center Director Francine Van Meter (left) and Student AmbassadorAmbrielle Caldwell demonstrate new technology available to students in the ESC

Collaboration,technology andcommunication helpserve students better

The opening of the Enrollment Ser-vices Center was a welcome eventfor Melissa Molino, a part-timeCabrillo College student who usedto have to navigate her way throughroutine administrative challenges toenroll each semester.

This is the first semester shedidn’t have to travel from buildingto building to get the services sheneeded. Instead, she and thousandsof new and returning students havebenefited from a newly designed

student-centered enrollment pro-cess in the John Hurd 100 Build-ing. At the Enrollment ServicesCenter, arriving students wereguided by trained student ambas-sadors through integrated services,new technology, and shorter lines.

“It’s working incredibly well,”said Manuel Osorio, vice presidentof Student Services. “The essentialservices are being provided withmore ease and collaboration. Stu-dents have left the building saying‘That wasn’t as bad as I thought itwould be.’ ”

In the 100 Building, formerly theAdministration Building, studentrecords and academic counselingare now just down the hall from the

Financial Aid Office. Banks of net-worked computers allow for onlineregistration. Students can apply forservices online at the computersand check for their student pass-words. In the same building theycan pay registration fees, talk to anacademic advisor, and then visit thenewly integrated Career and Col-lege Transfer Program Centerwhere they can receive a host ofother services.

“As a working student,it will make my lifemuch easier to haveservices in one place,”Molino said.

New signage and flat panel LCDmonitors near the service countersdirect students to important infor-mation and there are more servicewindows available during peaktimes. Now, all enrollment-relateddepartments and windows are alsoopen at the same time to preventinconvenient waits.

Molino, who is majoring in so-cial and behavioral sciences andplanning to transfer to CSUMB inthe spring, said the enrollment pro-cess used to be difficult to figureout. “As a working student, it willmake my life much easier to haveservices in one place.”

The new 11,600-square footcenter brings together Admissionsand Records, Articulation, Career

continued page 4

4


Center, the College Bank, Counsel-ing, Financial Aid, InternationalStudent Services, the Puente Pro-gram, and the Transfer Center. Ad-ministration is now located in the800 building and Human Re-sources is upstairs in the 900 build-ing above the Bookstore.

It is an administrative feat of co-operation and collaboration amongpeople in numerous departments,said Francine Van Meter, who di-rected the fast-tracked project fromits inception. Van Meter coordinatedoffice moves, technology improve-ments, training, and facilitated newprocesses.

Van Meter also headed up theEnrollment Services Partners TaskForce, which included representa-tives from different departments.The task force included: CherylAllen-Diaz, Sesario Escoto,Marjorie Facio, Sue Haas, Jay Jack-son, Brian King, Victoria Lewis,Frank Lynch, Lena Mason, NikkiOneto, Manuel Osorio, MargeryRegalado Rodriguez, JoannaSantana-Bates, Debbie Soria,Rosario Tirado, and MarcyWieland. Together they studied theway they did business and the waysthey could improve.

The task force determined thatit needed to focus on:◆ a “students first” philosophy;◆ centralized integration of pro-

grams and services;◆ a stronger emphasis on produc-

tivity, effectiveness, efficiency,accountability, satisfaction, andimproved access and quality;

◆ a holistic vision for integratingtechnology services.“It was a really ambitious

project,” Van Meter said. “A lot ofpeople worked very hard on this.It wasn’t a singular effort. Peopleworked collaboratively.”

Ultimately, the college will haveall of its enrollment services com-bined in the 200 Building, currentlybeing used by the Theater Arts De-partment. This, however, will have towait until the new Theater Arts Com-plex is completed in 2009.

“It was a reallyambitious project,” VanMeter said. “A lot ofpeople worked veryhard on this. It wasn’ta singular effort.People workedcollaboratively.”

Late last year, college leadersincluding faculty and staff decidedfour years was too long to wait toimprove the process, and an infor-mation-gathering campaign helpedset the foundation for a fundamen-tal transformation to take placeduring summer break.

The project, however, was morethan simply a cosmetic or a physi-cal overhaul. It involved a new wayof approaching students and theways in which they are served. His-torically, the process focused oninstitutional needs rather than onthe student experience. This al-lowed for a host of potential ob-

stacles to block students as theytried to continue their education.

Over the summer, staff mem-bers were introduced to tenets ofthe Malcolm Baldrige customersatisfaction system of performancemanagement, a process incorporat-ing measurable best practices andensuring an end result that givesstudents better access to servicesand helps them succeed in theireducation.

“We wanted to create more ofa relationship model than a trans-actional model,” Van Meter said.“We wanted to provide them anopportunity to learn how to makethese transactions themselves.” Tothat end, the student ambassadorswere crucial to the success of thenew center. “Thank goodness wehad them. Many parents come inwith students and it was a nicetouch to have student ambassadorsto talk about the college.”

“There have been some solu-tions to problems the college didn’teven know existed,” Osorio said.A new bubble mirror outside thebank window helps staff in theback of the office see when custom-ers are queuing. Record files areshelved in a new place to accom-modate a better work space andwalls have been torn down.

“I’ve been here 33 years and it’sthe first time I’ve ever seen anythinglike this happen as quickly as it did,”Osorio said. “When we opened inAugust, nothing stopped. It was aturnkey operation.”

Improvements at the center areongoing. The college plans to fa-cilitate online applications for

Enrollment (cont. from page 3)

continued page 9

5

TRANSFORMATIONS Welcome New Faculty and Staff Fall 2005

Lisa PalacioLaboratory Instructional Assistant

Stroke Center

Dr. Renée M. KilmerVice President, Instruction

Vice President,Instruction

Deans

James WecklerDean, BELA Division

Nancy A. BrownInterim Dean, HASS Division

Margery Regalado RodriguezDean of Instructional

Development

Joyce FlagerLaboratory Instructional Assistant

Writing Center

Katie McCoyLaboratory Instructional Assistant

Writing Center

Philip SalazarLaboratory Instructional Assistant

Writing Center

Therese DohertyDepartment Assistant

Early Childhood Education

Catherine HoganLaboratory Instructional Assistant

Stroke Center

Consuelo Juarez-GoldfritProgram Specialist

Nursing/Medical Assisting

InstructionStaff

WelcomeNew Cabrillo College

EmployeesFall 2005

6


David WintersLaboratory Instructional Assistant

Math

Donna JonesInstructional Division Assistant

VAPA

Sherida LincolnAdministrative Assistant

Instructional Development

Masina HunnicuttAssistant, Small Business

Development Center

Victoria BanalesEnglish

Adela NajarroEnglish

Conrad Scott-CurtisEnglish

Jeffrey TagamiEnglish

Enrique BuelnaHistory

Skye GentileCommunication Studies

Charlotte MorrisonCommunication Studies

Tanya ArnoldLaboratory Instructional Assistant

Stroke Center

Joy TakahashiLaboratory Instructional Assistant

Stroke Center

Donna SeelbachLaboratory Instructional Assistant,

Stroke Center

Tenure TrackFaculty

7


Josh BlausteinChemistry

John CristobalMathematics

Diego NavarroWatsonville Digital Bridge Academy

David ReynoldsMathematics

Peter ShawHorticulture

Susan TapperoMESA Program Director

Sarah AlbertsonTheater Arts

Tobin KellerArt Studio—Painting

Brian LegakisArt History

Kathryn McBrideArt Studio

Rebecca RamosArt Studio—Printmaking

Michael StrunkMusic

BusinessServices

Staff

Angus LathamTradebook Buyer, Bookstore

Maria Teresa PoolSociology

Kristin WilsonAnthropology

8


Karla NewberryGrounds Maintenance Worker

Maintenance & Operations

Steven StacyGardener/Groundskeeper

Specialist, Maintenance

Scott MacDonaldPayroll Technician

Business Office

StudentServices

Staff

Alethea De SotoCounselor

Robert LauterioProgram Specialist

Financial Aid

Amanda SachtlebenProgram Specialist

Career Center

Luna WodenProgram Specialist

Financial Aid

Herminia JimenezCustodian


Yolanda LozoyaCustodian


Moshe AbramovitzGrounds Maintenance Worker


Art ManaloAssistant

Bookstore

Kip NeadAssistant

Bookstore

Renato DollenteCustodian


9


Board of Governors fee waiversand improve access to financial aidaward information. Another sug-gestion that has been implementedinvolves allowing students with out-standing debts of less than $50 tocontinue with their enrollment,rather than halting the process mid-stream until the minor debt is paid.

Historically, students whomissed a semester had to re-enrollas if they were new students. Theprocess will soon be changed to al-low students to enroll as continu-ing students and avoid lengthy re-applications.

The college is also streamlininglate registration and the wait-listprocess so that students and in-structors are quickly notified ofcurrent class openings and can fillthem electronically. Other areasslated for improvement include: aWeb Advisor help desk; onlineaccess to financial aid award infor-mation; online grade posting; real-time class rosters for instructors;and document imaging.

lected music students from Haywardhigh schools.

Theater Arts Instructor RobinAronson plays Carol in Neil Simon’sLaughter on the 23rd Floor, directedby Wilma Marcus Chandler, at theActors’ Theatre in Santa Cruz.

Counselor/Instructor ShawnOgimachi was one of 25 scholars se-lected from a national pool of fac-ulty to participate in a National En-dowment for the Humanities “Land-marks of American History” summerstudy at Mars Hill College in MarsHill, North Carolina.

Last spring, English Instructor DavidThorn’s poem titled “Renewing thePoet’s Obligation” won the PorterGulch Review Frances HedgpethMemorial Poetry Award and Thornalso won its Poet of the Year award.

Psychology Instructor Lynne AnnDeSpelder traveled to Italy, England,Japan and Hong Kong, presenting atinternational conferences on deathand dying.

Sesnon House Coordinator MargittaDietrick-Welsh and Marketing andCommunications Program SpecialistErin Lee received appreciationawards at the annual Santa CruzChamber of Commerce’s Women inBusiness (WIB) luncheon for theirwork on the Third Annual WIB Ex-travaganza, held at Cabrillo Collegein June.

Puente Project English InstructorAdela Najarro was a semi-finalist forthe Pablo Neruda Poetry Awardsponsored by Nimrod InternationalJournal. The selected poems werepublished in “Awards 27.” Her po-etry will also appear in the scholarlyjournal Feminist Studies.

First-year Cabrillo College men’s soc-cer coach Paolo Carbone has helpedhis team earn a spot in the NationalSoccer Coaches Association ofAmerica/Adidas National Rankingsfor the first time.

English Instructor Ekua Omosupe iscelebrating her sixth nomination toWho’s Who Among America’s Teach-ers! Honor students nominate theirbest teachers to the Who’s Who or-ganization.

Counselor Marcie Wald had herbook, Nothing Can Stop Me: An OpenBook on Transfer Application Essays,published by Kendall/Hunt.

Facilities Planning and DevelopmentDirector David Rowan has beenappointed by Gov. Schwarzeneggerto serve a four-year term as acommissioner on the CaliforniaApprenticeship Council.

Anthropology Instructor RobEdwards is the 2006-2007 president-elect for the Society for Anthropol-ogy in Community Colleges (SACC).The SACC is part of the AmericanAnthropological Association.

Art Studio Instructor AngelaGleason displayed her jewelry at theRock and Roll Hall of Fame in Cleve-land, Ohio and images of her artworkwere included in three books pub-lished by Lark Books. She also had asolo show at the University ofRedlands.

Music Instructor Jon Nordgren hasbeen selected to conduct the 2006Hayward Honor Band at a concertin February. The band consists of se-

Accolades

Urban Ammo, by artist Angela Gleason,exhibited at the Rock and Roll Hall ofFame, in Cleveland, Ohio

Enrollment (cont. from page 4)

continued page 11

changes currently underway willalso transform Cabrillo to allow usto continue to meet the importanteducational needs of Santa CruzCounty and our region. Founded in1959, Cabrillo is rapidly approach-ing its 50th anniversary. We look for-ward to the next 50 years with thesame anticipation and excitementthat was present in 1959 when thefounders of Cabrillo College estab-lished the foundation we are build-ing upon today.

Changing to Meet the Needs (cont.from page 2)

10


Forty-three memberssign on for tour

It began with a phone call. TheNew York agency PerformAmerica invited Cabrillo CollegeChoral Director Cheryl Anderson,to guest-conduct the PuellarumPragensis, also known as theWomen’s Symphonic Orchestra ofPrague. When she told her studentsthe good news, the response wasimmediate: “Do you think you’regoing without us?” Their dreambecame reality this July whenAnderson and the Cabrillo TouringChorus performed a series of con-certs in the Czech Republic andRussia.

The Touring Chorus was drawnfrom the Cabrillo Symphonic Cho-

rus, the Cabrillo Chorale,Cantiamo!, and Con Brio, the fourchoral groups Anderson workswith on the Cabrillo campus. Thefinal chorus, not large by orches-tral standards, contained 43 mem-bers. Accompanied by a group offamily members and friends, thesingers were ready to tour EasternEurope.

Eight teenaged women fromCon Brio, Cabrillo’s youth chorus,performed in the touring group.While this created the potential forcertain challenges, the rewardswere astounding. “It was fabulous,because the more experienced sing-ers, in terms of years, got to watchthese kids behave as well, musically,as anyone else. The way they ac-cepted responsibility on the tripand demonstrated themselves as

young women...they were just won-derful,” Anderson noted.

The Touring Chorus arrived inPrague, Czech Republic on July 10.Eager to explore different facets ofthe city, the group varied its ven-ues. The first concert took place onJuly 12 at the Dvorak Festival Con-cert at the Church of Pane Marie.While the group sang no Dvorakmusic, the diverse repertoire (in-cluding Puccini’s Te Deum,Bruckner’s Locus Isle, Haydn’sLaudate Pueri, and Czech andAmerican folk songs) brought astrong response.

Buoyed by this success, thegroup performed the followingnight at Prague’s Church of Simonand Juda with the PuellarumPragensis. The respected Czech

Cabrillo Touring Chorus Delights Eastern Europe

continued next page

Cabrillo Chorus Performs in Prague at the Church of Simon and Juda with the Puellarum Pragensis

11


music critic Dr. Olga Kittnarova,reviewing the performance in themagazine Music Overview, en-thused: “It is admirable that theartistic harmony of both ensembleswas so inspirational after only onejoint rehearsal.”

From there, the group went onto St. Petersburg, Russia and itsnearby walled city of Novgorod.The Novgorod performance onJuly 17 included a collaborationwith the State Symphony Orches-tra of St. Petersburg. On July 18,the chorus returned to St. Peters-burg for its performance at SmolnyCathedral, a deeply emotionalevent. “During the Communist re-gime, the church where we per-

formed had been turned into aswimming pool. They gutted thechurch,” Anderson explains. “Thecity’s regeneration, as well as its fan-tasia of colors and culture, wasnothing short of a profound expe-rience” for her and her chorusmembers.

The group went to Moscow withfew expectations but was stunnedby the city’s size and beauty. Dur-ing its performances on July 20 and21, the chorus developed real af-fection for the Moscow audiences.“The thing we loved best was theinteraction with people, which isalways the case. We found that theRussian audiences were very re-served in the beginning,” Anderson

said. “When the concert was over,they’d go into this rhythmic clap-ping, cheering, andscreaming...People were crying,asking choir members for auto-graphs.” At one point the chorusreprised most of its show to satisfythe demand for encores, Andersonsaid. Finding professional acclaimand devoted fans, the CabrilloTouring Chorus certainly had a suc-cessful Eastern European tour.

The group’s performances wererecorded for commercial release. Thecompact disc will be available atCabrillo choral performances oncethe campus concert season starts inDecember.

tion of the Year Award. Kudos toDirector Teresa Thomae for her out-standing leadership. Teresa was alsorecently appointed to the MontereyPeninsula Chamber of CommerceBoard of Directors.

Marketing and Communications Di-rector Cathy Summa chaired theSanta Cruz Chamber of CommerceWomen In Business Extravaganzasteering committee.

History Instructor Tiffany Wayne’sbook Woman Thinking: Feminismand Transcendentalism in 19th-Cen-tury America was published this year,as was her article “Should CollegesBe Forced to Teach the Constitution?NO,” in the “Speak-Out” column inAFT On-Campus magazine, Septem-ber 2005.

Cabrillo Gallery Assistant DirectorRose Sellery is one of the featuredartists in this month’s Metalsmithmagazine, and will be exhibiting atthe Sculpture Objects & FunctionalArt museum in Chicago. Her workwill also appear in three books pub-lished by Lark Books.

Transfer Center Director DonnaMekis was commended by the Cali-fornia Community College TransferCenter Directors Association forauthoring a paper titled “Transfer:Recommended Guidelines.” Thisdocument will be used as a guide forthe development and operation oftransfer centers in California Com-munity Colleges.

Public Safety Training Center Direc-tor Bob Ziglar received a Resolutionfrom the Commission of Peace Of-ficer Standards and Training in Mayfor work on a new Police TrainingOfficer Program and pilot project.

Astronomy Instructor RichardNolthenius was a grand awards judgefor the Space Sciences Division at theIntel International Science and En-gineering Fair held last May in Phoe-nix, Arizona.

The Central Coast Small BusinessDevelopment Center at Cabrillo Col-lege has received the Santa CruzChamber of Commerce Organiza-

Performing Arts Technician MarkHopkins was named as the SEIULocal 415 Steward of the Year in anawards presentation held on Octo-ber 15, and emceed by Theater Man-ager Sean McCullough. Dental Hy-giene Program Specialist SharonSpence was also named as theCabrillo College Chapter Steward ofthe Year.

Cabrillo College Accountant ShelleyWest received a national DUG(Datatel Users Group) SHINE(Serve, Help, Involve, Nurture, andEnergize) Award last spring at a con-ference held in Washington, D.C.

At the recent 35th annual CCCEOPSAconference held in Newport Beach,Equal Opportunity Program and Ser-vices (EOPS) Director David Trevinoreceived the CCCEOPSA LeadershipAward for Outstanding Service andDedication to EOPS and Care.

Accolades (cont.)

12


TRANSFORMATIONS6500 Soquel DriveAptos, CA 95003

NonprofitOrganizationU.S. PostagePAIDPermit No. 6Aptos, CA

Rebecca J. GarciaJohn LeopoldGary ReeceAlan J. SmithRachael SpencerKaty StonebloomClaudine Wildman

Cabrillo CollegePresidentBrian King

Questions or comments?Write to:

Office of the PresidentCabrillo College6500 Soquel DriveAptos, CA 95003

Call: 831.479.6306

Email: [email protected]

Cabrillo CollegeGoverning Board

Upcoming at Cabrillo College:Wintersession Starts January 3Earn full-term course credit in just four weeks!

Spring Semester Begins February 6New and returning students can apply online at www.cabrillo.eduor call 831.479.6201 for more information.

Graduation is June 2. For more information about CabrilloCollege go to www.cabrillo.edu.

In MemoryKeith Shaffer, the first chairman of the Cabrillo CollegeGoverning Board and past president of the CabrilloCollege Foundation Board, passed away on Oct. 15,2005 leaving behind a lasting legacy. Keith was anextraordinary man who made significant contributionsto the college and to the community. He was recentlyhonored in advance of his 90th birthday at the CabrilloCollege Governing Board meeting on Oct. 10. Keithand his wife, Elinor, established the Cabrillo FacultyGrants Program, endowed student scholarships,contributed funds to create Cabrillo’s outdoor ShafferAmphitheater, and recently donated 50 rhododendronplants to landscape the area around the amphitheater.

Keith’s contributions were instrumental in making Cabrillo College acornerstone of its community and in improving the quality of life for all ofus living here today. He was a successful businessman, an outstandingcivic leader, and a generous philanthropist. Keith will be remembered forhis enduring contributions to our community.

Keith Shaffer,founding CabrilloCollege GoverningBoard Chairman

awards 2 enrollment services center provides convenience 3 ... · the malcolm baldrige customer...

Documents