baldrige performance excellence program | nist/baldrige
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Self-Assessing Your Organization with the Baldrige Criteria. Baldrige Performance Excellence Program | www.nist.gov/baldrige. What Is a Baldrige Self-Assessment?. The first step toward organizational improvement and performance excellence A “results-oriented” review - PowerPoint PPT PresentationTRANSCRIPT
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Baldrige Performance Excellence Program | www.nist.gov/baldrigeBaldrige Performance Excellence Program | www.nist.gov/baldrige
Self-Assessing Your Organizationwith the Baldrige Criteria
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Baldrige Performance Excellence Program | www.nist.gov/baldrige
What Is a Baldrige Self-Assessment?
• The first step toward organizational improvement and performance excellence
• A “results-oriented” review• Adaptable to the needs of your organization
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Baldrige Performance Excellence Program | www.nist.gov/baldrige
Why Conduct a Self-Assessment?• Your customers, competitors, or budget are
driving the need to change.• Your environment is changing.• Your organization is among the best, and you
want to keep it that way.
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Baldrige Performance Excellence Program | www.nist.gov/baldrige
Benefits• Identify successes and
opportunities for improvement• Jump-start a change initiative• Energize improvement initiatives• Energize the workforce• Focus your organization on common goals• Assess performance against the
competition• Align resources with strategic objectives
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Baldrige Performance Excellence Program | www.nist.gov/baldrige
Tools and Approaches• Are We Making Progress? and
Are We Making Progress as Leaders?• easyInsight• Organizational Profile• Criteria item title questions• Intermediate self-assessment• Full self-assessment
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Baldrige Performance Excellence Program | www.nist.gov/baldrige
If You Are Just Learning about the Baldrige Criteria . . .
Your Reference Guide to
Performance Excellence
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Baldrige Performance Excellence Program | www.nist.gov/baldrige
• Do leaders/employees know and understand our values, vision, mission, and plans?
• Does the workforce trust my organization’s leadership?
• Is my communication effective?• Is my message being well received?
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Baldrige Performance Excellence Program | www.nist.gov/baldrige
For Your Workforce
For Your Leaders
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Baldrige Performance Excellence Program | www.nist.gov/baldrige
Organizational Profile• What are my organization’s key characteristics?• What are the key influences on my organization?• What key challenges does my organization face?
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Baldrige Performance Excellence Program | www.nist.gov/baldrige
• Is my organization ready for a more thorough self-assessment?
• Are there gaps in our knowledge about our organization?
• How does my organization compare to others?
• What plans can we make for improvement or for a more complete self-assessment?
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Baldrige Performance Excellence Program | www.nist.gov/baldrige
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Baldrige Performance Excellence Program | www.nist.gov/baldrige
Complete the Organizational Profile• Describe what is relevant and important• Ensure common understanding • Guide selection of information/data• Identify gaps/lack of deployment
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Baldrige Performance Excellence Program | www.nist.gov/baldrige
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Baldrige Performance Excellence Program | www.nist.gov/baldrige
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Baldrige Performance Excellence Program | www.nist.gov/baldrige
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Baldrige Performance Excellence Program | www.nist.gov/baldrige
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Baldrige Performance Excellence Program | www.nist.gov/baldrige
Full Self-Assessment: Six Steps1. Identify the scope.2. Select champions.3. Select category teams/collect data and
information.4. Share answers.5. Create and communicate an action plan.6. Evaluate.
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Baldrige Performance Excellence Program | www.nist.gov/baldrige
1. Scope: the whole organization, or one part?
2. Champions: one for each Criteria category
3. Select category teams; answer the Criteria questions
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Baldrige Performance Excellence Program | www.nist.gov/baldrige
4. Share answers to Criteria questions among category teams.
5. Create and communicate an action plan for improvement.
Criteria category
Importance:High,
medium, low
For High-Importance AreasStretch (strength) or improvement
(OFI) goalWhat action is
planned?By
when?Who is
responsible?
1 LeadershipStrength 1. 2. OFI 1. 2.
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Baldrige Performance Excellence Program | www.nist.gov/baldrige
6. Evaluate the self-assessment process for future improvements.
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Baldrige Performance Excellence Program | www.nist.gov/baldrigeBaldrige Performance Excellence Program | www.nist.gov/baldrige
For More Information• Criteria booklets• Self-assessment tools • Training, conferences, and executive education• Organizational assessments• Award recipient profiles• Case studies• Connections to the Baldrige community
www.nist.gov/baldrige [email protected]
(301) 975-2036