aviation security, technology and collaboration the security network february 25, 2009 janelle...
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Aviation Security, Technology and Collaboration
The Security NetworkFebruary 25, 2009
Janelle MillerDirector Aviation
SecurityAlaska Airlines /
Horizon Air
Aviation Security, Technology and Collaboration
• Service product
• Economically challenged
• Highly regulated
• Competitive
• Reliant on repeat business
• Good community partner
Airline Business Model
Aviation Security, Technology and Collaboration
• Low fares
• Convenient and reliable flight schedules
• Personal control through self service options
• Hassle free airport experience
• Friendly service
• Safety and security assumed
Customer Expectations of the Airline
Aviation Security, Technology and Collaboration
• Historical perspective on aviation security
•Today’s passenger desires
• Minimal time spent in airport
• Efficient checkpoint screening process
• Screened checked baggage to arrive on same flight
• Bad people and bad things kept off of their airplane
Aviation Security and the Customer Experience
Aviation Security, Technology and Collaboration
• Customer satisfaction
• Customer empowerment
• Most efficient customer check-in processing
• Employment of current and future technologies
• Control Cost
• Higher employee productivity
• Lower facility costs
• Responsible stewardship
• Environmentally friendly
• Adequate safety and security measures
Airline Continual Improvement Objectives
Aviation Security, Technology and Collaboration
The three-legged stool
• Airlines
• Airports
• Regulators
Technology and Collaboration
Aviation Security, Technology and Collaboration
Airline Technologies
• Self-service options
• Airport of the Future is now
• Ticket scanning
• Preferred customer programs
• Self bag-check
Aviation Security, Technology and Collaboration
Airport of the Future
Aviation Security, Technology and Collaboration
• Stakeholder involvement throughout project planning
• Sharing of statistical information and modeling studies
• Phased implementation approach to minimize operational impact
• Daily briefings at implementation
• Continued sharing of future booking information to assist with optimal staffing levels
• Ongoing communication and scheduled briefings
Collaborative Efforts
Aviation Security, Technology and Collaboration
• Crewmember self-defense training program
• Law enforcement practice sessions
• Pilot programs
• Coordinated security drills
• Shared training program elements
• Ongoing facility upgrades
High and Low Tech Collaboration
Aviation Security, Technology and Collaboration
• Collaborative infrastructure is in place
• Resilient to changes in environment
• A common goal
End
In conclusion