Auckland Airport New

Zealand A-CDM

Implementation

Mark Croudace –

Aeronautical Operations Manager

Auckland Airport – Fast Facts

15.8 Million travellers each

year

~$6 Billion Market

capitalisation

14,000 people

work at the airport

340 airport co staff

155,000 air movements pa

Single runway

– 3535M

75% of all

International visitors Two terminals

Two operations

4 X A380 daily

Annual Meeting 2013

Annual Meeting 2013

Annual Meeting 2013

3 key operational challenges

2. Multi stakeholder environment

1. Nature of our schedule & location

3. Pace of growth

1. The nature of our location

We're at the end of the line!

1. The nature of our schedule N

um

be

r o

f p

ass

en

gers

Arrivals Departures

1. International flight punctuality

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

Arrivals Departures

Approx 40-45% of

our inbound fleet

are off schedule!

What is the latest status???

2. Multi stakeholder environment

Baggage reclaim

Stand Allocation Bio-security

Emmmigration

Fueling

Ground Handler

3 Catering

Apron Control

Air Traffic Control

Cabin cleaning

Baggage sorting

Passenger Bus ops

Security

Immigration

Pushback Disposition

Cargo

Weather intel

Ground Handler

2

Ground Handler

1

Airlines

Airport Co

Check in

2. Multi stakeholder environment

2. Multi stakeholder environment – data owners

3. Pace of growth & infrastructure capability

The need to optimise our

infrastructure

Developed a new operational strategy 2013

Objectives

New Vision & Goal

Drivers or Levers

Internal Readiness

Increased Influence

To Deliver on:

Passenger experience

To Optimise: Our assets

To develop and conduct a Fast, Efficient and Effective end to end daily operations model across Auckland Airport.

Increased Visibility

Real Collaboration

To Inform aeronautical

product development

To Ensure: Safety &

Compliance

VISION STATEMENT

“We will work collaboratively to

deliver a world leading customer

experience while promoting growth

for New Zealand, upholding safety

and security and delivering efficient

outcomes”

AGREED PRINCIPLES

1. We will act with high levels of integrity

and trust

2. We will work together towards improving

the customer journey in a safe and secure

environment

3. We will operate together in a

collaborative structured framework

4. We will jointly identify and agree airport

wide KPIs that can be measured, targeted

and reported on

5. We will commit to the sharing of

operational data, acknowledging the need

to protect commercial interests and

protecting the integrity of personal data

PERFORMANCE MEASURES 1. Safety 2. On Time Performance

(OTP) 3. Customer experience 4. Passenger processing

times 5. Biosecurity risk

Setting up the collaborative environment

Purpose: Oversight and

Leadership

Purpose: Tactical

Purpose: Strategic

Quarterly: CEO COG

Monthly: Senior COG

Daily COG

Continuous improvement projects

Arrivals Apron Opt

O/size Fragile

A-CDM Depart-

ures

Airport conducts & facilitates this

framework

Frame work: Collaborative Operations Group (COG)

Our A-CDM implementation journey

Do we lead with the

technology or process?

Decision was made for us. Airport Operating System (A0S) replacement included 4 X modules : 1. AODB 2. RMS 3. FIDS 4. A-CDM (new product)

Gentrack was preferred vendor (NZ listed co) Airport 20/20

Our implementation journey 1. The concept • Eurocontrol template • Looked at other

airports

2. The Solution • Developed a skeleton design • Refined over time

3. The Engagement • Socialised the idea • Enrolled champions • Formed CDM partners group • Developed the processes (stage 1)

Time taken from concept to launch 2 years

4. Launch • UAT • Training & awareness • Flight trials (soft

launch)

Solution Design & Engagement ran in Parallel

at times

Auckland CDM Partners meetings

• Fortnightly meetings

• Direction set - Stage 1 (“walk before we run”)

• Requirements and Focus – TOBT & Boarding Time

• Processes & documentation established

• Portal design and build

• Awareness and Marketing

• Implementation and Go live Plan

• Continue post Go live – performance tracking

CDM Portal

CDM Portal Filters & Alerts

CDM Portal

Flight information

CDM Portal

Inbound phase.

CDM Portal

Turnaround Phase.

CDM Portal

Outbound Phase.

CDM Portal

CDM Portal G/H KPI’s widget

Success measures Developed with the Auckland CDM Partners and National A-CDM group 1. Reduced taxi times 2. Fuel savings for Airlines 3. Reduction of International Apron arrival congestion 4. Reduction in start up delays 5. Improved OTP 6. Adherence to turn time 7. Increased awareness of ground staff of aircraft arrival 8. Portal compliance and accuracy

• Accuracy of EIBT and EOBT • Ground handler use and compliance of TOBT entry,

TOBT compliance and boarding inputs

Training

• Training of “Champions” from each of the Ground handlers. These champions became a integral part of UAT, training of their own teams and the start of the wider “Awareness campaign”

Awareness Campaign

Brochure

A2 size Posters

Also, HD video clip and CDM Manuals for all Partners

Lead up to “Go live”

– Portal designed and signed off

– All data exchanges and links successful

– Performance Assurance

– All Auckland CDM Partners still on board

– Training complete

– Awareness campaign successful

– Go Live date set

GO LIVE

23RD JUNE 2015

Challenges Leading up to Go live

• Stakeholder attendance at times

• New product development

• Other systems implementation

• Delay of Go “Live” date

• Overlooked appetite for reporting

Post go live

• Week three drop in manual updates

• Still not meeting ground handler input KPIs

• On going awareness

Portal use tracking

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30th June 07th July 14th July 21st July 28th July 04th Aug 11th August 18th Aug 25th Aug 01st Sept

All Ground Handler results combined

% TOBTs entered % TOBTs within parametres based on ASRT % ASBT entered % AEBT entered

Week three drop off

Low performance by one GH brought Overall results down.

Hope to see another step change here With the implementation of new tools Added into the CDM portal

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Apron congestion last 13 months

Number of occurrences 2015 Number of occurrences 2014 Delay (mins) Linear (Delay (mins) )

A-CDM Results: Improved apron congestion

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Scheduled STD vs. TOBT

2014 (STD) 2015 (STD) 2015 (TOBT)

A-CDM Results

Indicates improved percentage of STD (TOBT)

notification +/- 5 min

Future airport operating mode

Continue to Invest in people:

• Collaborative Operations Group is solving

multi-party operational challenges

Investing in further technology enablement:

• Refine processes from stage 1

• Enhance CDM capability beyond current

aircraft focus – below wing activity

• Include passenger journey as milestones

Australia/NZ CDM implementation

• Wellington Airport signed up - March 2016 go

live

• Airways NZ – National CDM project

• Interest shown from Australia airports big 3

Future State

Auckland A-CDM Video

THANK YOU