attempt 1 org

Attempt 1

Written: May 12, 2012 11:56 PM - May 29, 2012 6:37 AM

Submission View

released: Aug 7, 2011 12:07 AM

Chapter 6 TF RandomQuestion 1 1 / 1 point

Because managers in each division hire managers and workers independently, the lack of an internal labor market is one disadvantage to a multidivisional structure.

1) True

2)False

Question 2 0 / 1 pointProduct team structures consist of groups of individuals whose allegiance is to specific products as opposed to specific functions.

1) True

2)False

Question 3 1 / 1 pointPeople in a group can supervise each other in a functional structure.

1) True

2)False

Question 4 1 / 1 pointBalancing centralization and decentralization is a concern in a geographic structure.

1) True

2)False

Question 5 1 / 1 pointAmazon.com focused on the best way to divide into functions the total task of creating value for customers.

1) True

2)False

Question 6 1 / 1 pointEmployee roles are clearly defined in a matrix structure.

1) True

2) False

Chapter 6 MC Random

Question 7 1 / 1 pointThe IS department of a large organization decides to sell its information to the other divisions in order to better track profits. This is called ________.

1)an integrating mechanism

2)a communication problem

3) multidivisional matrix

4) transfer pricing

Question 8 1 / 1 pointWhich of the following is an advantage of the multidivisional structure?

1)Functional specialists from each division can easily share information with each other.

2) An internal labor market is created.

3) Bureaucratic costs are low.

4) Development time is fast due to decentralization.

Question 9

1 / 1 point

A hybrid structure is used when ________.

1)neither a mechanistic or organic structure fits the environment

2)technology requires a more contemporary organizational design

3)complex organizations have different divisions requiring different structures

4)a compromise is needed between varying management perspectives on how to operate

Question 10

1 / 1 point

A food manufacturer is experiencing coordination problems between its frozen food division and its canned food division. The main control problem is that each product requires an entirely separate system for ordering supplies, packaging the product, and storing the product upon completion. Which structure would help solve these coordination problems?

1)Product division

2) Market

3) Multidivisional

4) Matrix

Question 11 1 / 1 pointTop managers spend so much time resolving everyday problems that they can't address long-term company issues. This is a ________ problem associated with the functional structure.

1) customer

2) location

3)measurement

4) strategic

Question 12 0 / 1 pointWhich of the following is a disadvantage of a network organization?

1)Higher bureaucratic costs

2) Mechanistic behavior

3) Motivation problems

4) Lower quality

Question 13 0 / 1 pointThe B.A.R. and Grille restaurant has expanded its locations to now include several major U.S. cities. All major functions, such as pricing, menu design, and hiring will still be done by Bob and Amanda. Which structure should they move towards?

1)They do not need to change their structure because of these changes

2) Geographic

3) Market

4) Hybrid

Question 14

1 / 1 point

Internet trade between consumers and companies is called ________.

1) B2C Commerce

2) B2B Commerce

3)Boundaryless transactions

4) Wireless trading

Question 15 1 / 1 pointA ________ structure has support functions placed in self-contained divisions.

1)multidivisional

2) functional

3) team

4) geographic

Question 16 0 / 1 pointThe B.A.R. and Grille restaurant has added a banquet room to serve large groups of customers. Which structure would they most likely move towards?

1) Matrix

2)Product team

3) Market

4) Network

Question 17 1 / 1 pointWith the new structure, General Motors realized all of the following except:

1) increased morale.

2) efficiency measured through statistics.

3) centralized decision making.

4)added investment in profitable divisions.

Question 18 1 / 1 pointA ________ structure has functions grouped together according to the specific demands of products, markets, or customers.

1) divisional

2) simple

3) functional

4)differentiated

Question 19 1 / 1 pointA geographic structure is most appropriate for which of the following companies?

1)A large manufacturer that wants to produce automobiles in Mexico and computers in Southeast Asia

2)An oil producer that sells gas, a commodity, in five different regions

3)A telecommunications company that makes technologically complex equipment

4)A retailer who specializes in clothing and operates in five different regions of the United States

Question 20

1 / 1 point

As an organization grows, a functional structure does not create ________.

1)communication problems

2) learning problems

3) location problems

4) customer problems


Customers have the strongest property rights.

1) True

2)False

Question 22 0 / 1 pointTop managers have the strongest property rights.

1) True

2)False

Question 23 1 / 1 pointWhistle-blowing is informing an outside agency or the media about a company's illegal or immoral activities.

1) True

2)False

Question 24 1 / 1 pointInstrumental values help the organization achieve its terminal goals.

1) True

2)False

Question 25 1 / 1 pointBeech-Nut violated societal ethics.

1) True

2)False

Question 26 1 / 1 pointShareholders have the strongest property rights.

1) True

2) False

Chapter 7 MC Random

Question 27 1 / 1 pointTriad System's gives the "Innovator Award" and the "Busting the Boundaries Award" to:

1) teach employees new skills.

2) integrate employees into its culture.

3) have fun.

4) create a competitive workplace.

Question 28 1 / 1 point________ role orientation results when individuals are taught to respond to a new context in the same way that existing organizational members respond to it.

1) Institutional

2) Individual

3) Informal

4)Decentralized

Question 29 1 / 1 pointTriad systems has an annual trade show in which managers give out awards to recognize employees for excellent service. This is called ________.

1) a rite of passage

2) a rite of enhancement

3) an institutionalized role orientation.

4) a disjunctive process.

Question 30 1 / 1 pointTriad Systems' trade show is an example of a ________.

1) rite of enhancement

2) rite of passage

3) rite of degradation

4) rite of differentiation

Question 31 1 / 1 pointA bank has a training program that contains six stages. Newcomers must complete each stage of the training in one month, making the total training time six months. Which of the following tactics is this bank using?

1) Serial

2) Informal

3) Disjunctive

4) Fixed

Question 32 0 / 1 pointAn advantage of an institutionalized role orientation is ________.

1) standardization

2) innovation

3)an ethical culture

4) flexibility

Question 33 1 / 1 point________ is the process by which members learn and internalize the values and norms of an organization's culture.

1) Instrumental values

2) Centralization

3) Differentiation

4) Socialization

Question 34 1 / 1 pointPension and benefits are property rights generally given to ________.

1)outside stakeholders

2) unions

3) the work force

4) shareholders

Question 35 0 / 1 pointWhich does not describe the culture at Value Line?

1)Frugality and economy

2) Work rules

3) Cooperation

4) Neatness

Question 36 1 / 1 pointIf an organization wants to achieve innovation, which socialization tactics should it employ?

1) Sequential, serial, investiture

2) Informal, random, investiture

3) Fixed, disjunctive, divestiture

4) Formal, disjunctive, divestiture

Question 37 1 / 1 pointWhich does not describe the culture at Southwest Airlines?

1) Frugality and economy

2)Good customer service

3) Informal

4) Innovation

Question 38 1 / 1 pointWhich organization used the "two-man" norm to solve problems?

1) Southwest Airlines

2) Arthur Andersen

3) siteROCK

4) The U.S. Army

Question 39 1 / 1 pointWhich of the following is a disadvantage of the institutionalized role orientation?

1) Many members do not "fit in."

2)Members have difficulty responding to changing conditions.

3) Managers have difficulty creating an ethical culture.

4) Members behave in unpredictable ways.

Question 40

0 / 1 point

An organization with a proactive stance on social responsibility:

1) takes actions that produce the most good for the most people.

2) supports social actions regardless of cost.

3)thinks that it is society's responsibility to create an ethical framework for companies to work within.

4)requires its members to make fewer judgments than a narrow stance does.


A global expansion strategy involves choosing the best strategy to expand to overseas markets.

1) True

2)False

Question 42 0 / 1 pointA multidivisional matrix structure is appropriate for a company pursuing unrelated diversification.

1) True

2)False

Question 43 1 / 1 pointValue creation at the global levels begins when an organization transfers a core competence to an overseas market.

1) True

2)False

Question 44 1 / 1 pointThe need for complex integrating mechanisms, such as teams, is low in organizations that pursue a multidomestic strategy.

1) True

2)False

Question 45 0 / 1 pointA company pursuing unrelated diversification has many coordination problems because divisions refuse to share information with each other.

1) True

2)False

Question 46 1 / 1 pointA multidomestic strategy would have divisions that need few integrating mechanisms.

1) True

2) False

Chapter 8 MC Random

Question 47 1 / 1 pointA source of competitive advantage is ________.

1) uncertainty

2)rules and standard operating procedures

3) an effective culture

4) centralized decision making

Question 48 1 / 1 pointA company pursuing a multidomestic strategy should adopt which of the following structures?

1) Global matrix

2)Global

3)Multidivisional matrix

4) Global geographic

Question 49 1 / 1 pointIn a ________, each business is placed in a self-contained division and there is no contact between divisions.

1)conglomerate structure

2) hierarchy

3) functional

4) matrix

Question 50 1 / 1 pointWhich of the following strategies can an organization use to respond to pressures for local responsiveness?

1) Multidomestic

2) International

3) Global

4)Unrelated diversification

Question 51 0 / 1 pointMcDonald's developed breakfast items such as the Egg McMuffin that could be produced quickly. This is an example of a(n) ________.

1) innovation

2) invention

3)core competence

4) craft

Question 52 0 / 1 pointDeveloping core competences is the direct responsibility of ________.

1)functional managers

2) divisional managers

3) corporate managers

4) the CEO

Question 53 0 / 1 pointWhich function typically has the most organic structure?

1) Sales

2) Manufacturing

3)Materials management

4) R&D

Question 54 0 / 1 pointWhich of the following is not a goal of a transnational organization?

1) Local responsiveness

2) Global learning

3) Low bureaucratic costs

4)The ability to transfer core competences to foreign divisions

Question 55

0 / 1 point

________ suggests that each function should create a structure to match its resources.

1) Strategic choice

2) Contingency theory

3)Resource dependence theory

4) Transaction cost theory

Question 56 0 / 1 pointAn international strategy is most appropriate when pressures for global integration are and pressures for local responsiveness are:

1) low/low.

2) high/low.

3) low/high.

4) high/high.

Question 57 0 / 1 point________ is a strategy in which an organization takes over and owns its suppliers or distributors.

1) Differentiation

2)Environmental scanning

3) Vertical integration

4) Market penetration

Question 58 0 / 1 pointWhich of the following functions would be responsible for implementing a just-in-time inventory system?

1) Manufacturing

2) R&D

3) Marketing

4)Materials management

Question 59 0 / 1 pointThe primary disadvantage of vertical integration is:

1) increased bureaucratic costs.

2) decreased product quality.

3) increased number of opportunistic suppliers.

4) loss of control over inputs.

Question 60

0 / 1 point

A ________ strategy is often used for situations in which both local responsiveness and cost reduction are needed.

1) transnational

2) contingency

3) diversification

4)product development


Engineering production is a type of small-batch technology.

1) True

2)False

Question 62 0 / 1 pointPerrow argues that some continuous process technologies are so complex that a structure does not exist that will allow the organization to operate safely.

1) True

2)False

Question 63 0 / 1 pointCraftswork is the least complex technology in Perrow's framework.

1) True

2)False

Question 64 0 / 1 pointCharles Perrow argued that technical complexity depends on task interdependence.

1) True

2)False

Question 65 0 / 1 pointOrganizations use slack resources to decrease the resources available and to use existing resources more efficiently.

1) True

2)False

Question 66 0 / 1 pointTechnology is used at all three stages in the value creation process: input, conversion, and output.

1) True

2) False

Chapter 9 MC Random

Question 67 0 / 1 pointThe advantages of stockpiling include all except:

1) reduced threats of disrupted supplies.

2) protection against disruptions in production.

3) carrying costs of huge inventories.

4) not running out of needed parts.

Question 68

0 / 1 point

If an organization uses intensive technology, then the primary form of task interdependence is ________, and the type of coordination required is ________.

1) reciprocal/standardization

2) sequential/standardization

3) reciprocal/mutual adjustment

4) sequential/mutual adjustment

Question 69 0 / 1 point________ perform standardized, repetitive work procedures.

1) Fixed workers

2) Crafts workers

3) Production teams

4) Customer-oriented

Question 70 0 / 1 point________ are machines that can perform only one operation at a time.

1) Retooling machines

2) Dedicated machines

3)Highly complex machines

4) Transfer machines

Question 71 0 / 1 pointWhich of the following technologies is used to develop master production schedules for manufacturing?

1) CAD

2) CAMM

3) JIT inventory systems

4) CIM

Question 72 0 / 1 pointWhich of the following technologies has low task variability and low task analyzability?

1) Routine manufacturing

2) Craftswork

3)Engineering production

4) Nonroutine research

Question 73 0 / 1 pointAn organization's top-management team is most likely to use which of the following types of technology?


2) Craftswork



Question 74 0 / 1 pointA mechanistic structure is most appropriate for which of the following organizations?

1) A biotechnology company

2) An automobile manufacturer

3)A specialized chemical processor

4) A custom furniture maker

Question 75 0 / 1 pointWhich of the following technologies has high task variability and high task analyzability?


2) Craftswork



Question 76 0 / 1 pointAccording to Perrow, when an organization uses a highly routine technology (where task variability is low and task analyzability is high), the most effective structure is characterized by all of the following except:

1) a high degree of formalization.

2) centralized decision making.

3) joint specialization.

4) a tall hierarchy of authority.

Question 77 0 / 1 pointSlack resources will most likely be used when an organization uses ________ technology.

1) mediating

2) long-linked

3) intensive

4) nonroutine

Question 78 0 / 1 pointSmall-batch technology is characterized by:

1) high technical complexity.

2) flexibility.

3) low costs.

4) the ability to be programmed.

Question 79 0 / 1 point________ is an inventory system requires inputs and components needed for production to be delivered as they are needed.

1) Stockpiling

2) Warehousing

3) Just-in-time

4)Mass production

Question 80 0 / 1 point________ is a technology characterized by a work process in which input, conversion, and output activities are inseparable.

1) Intensive technology

2) Specialization

3) Mediating technology

4) Long-linked technology


Process consultation is a technique in which a facilitator works closely with a manager on the job to help improve his or her interactions with the group.

1) True

2)False

Question 82 0 / 1 pointStarwood's, the large global hotel chain, uses six-sigma principles in order to improve performance.

1) True

2)False

Question 83 0 / 1 pointEvolutionary change has a much narrower focus than revolutionary change.

1) True

2)False

Question 84 0 / 1 pointBottom-up change has the benefit of making employees feel comfortable about the change.

1) True

2)False

Question 85 0 / 1 pointWhen all other methods fail, managers should bargain with employees to facilitate change.

1) True

2)False

Question 86 0 / 1 pointAccording to Lewin, the state of inertia is when the forces for change and the resistances to change are in perfect opposition to each other.

1) True

2) False

Chapter 10 MC Random

Question 87 0 / 1 pointChange efforts in human resources include all except:

1) training and development.

2) centralizing authority.

3) changing norms and values.

4) reviewing the reward system.

Question 88 0 / 1 pointWhich of the following is not one of the OD techniques to promote change?

1) Sensitivity training

2) Coercion

3)Process consultation

4) Flexible work teams

Question 89 0 / 1 pointGroup members unite to preserve the status quo. This resistance to change results from ________.

1) group norms

2) power and conflict

3)group cohesiveness

4) cognitive biases

Question 90 0 / 1 pointWhich of the following is not a characteristic of a flexible work team?

1)The team eliminates the need for a separate quality control function.

2) Existing team members train new team members.

3) The team discusses ideas for improving productivity.

4) Managers assign team members to tasks.

Question 91

0 / 1 point

According to Lewin's force field theory, change will occur when:

1) ethical forces are promoted.

2) pressures for change are increased.

3) resistance to change is increased.

4) subunit orientations are increased.

Question 92 0 / 1 pointThe overall goal of total quality management (TQM) is/are ________.

1) economies of scale

2) pooled interdependence

3) radical innovation

4)continuous improvement

Question 93 0 / 1 pointA ________ is a group of workers who assume responsibility for performing all the operations necessary for completing a specified stage in the manufacturing process.

1) quality circle

2) control group

3) flexible work team

4)top management team

Question 94 0 / 1 pointWhen changing task and role relationships, managers must:

1) centralize decision making.

2) adjust the technical and social systems.

3) change the cohesiveness of a subunit.

4) change the culture.

Question 95 0 / 1 pointThe primary difference between process consultation and team building is:

1)process consultation is not designed to improve relationships.

2)process consultation looks at systems and processes, as opposed to workgroups.

3)teambuilding uses outside consultants as opposed to internal change agents.

4)teambuilding focuses on relationships between the entire team as opposed to a single member.

Question 96

0 / 1 point

Examples of organizational change do not include:

1) expanding operations.

2) using resources in a new way.

3)maintaining current production levels.

4) improving returns to stakeholders.

Question 97 0 / 1 pointWhich theory explains the need to match technology with culture?

1) Technical complexity

2) Socio-technical systems

3) Task interdependencies

4) TQM

Question 98 0 / 1 pointThe European Union is a ________ force for change.

1) competitive

2) political

3) social

4)demographic

Question 99 0 / 1 pointWhich of the following is not considered a target of organizational change?

1) Functional Resources

2) Technological capabilities

3)Organizational capabilities

4) Competitive environment

Question 100 0 / 1 pointGlobe Metallurgical used self-managed teams. The results were all of the following except:

1) no layoffs.

2) increased efficiency.

3) new suggestions for productivity.

4) experimentation.