atmdesk repair installation manual

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ATMdesk/Repair

3rd

Party Diagnostic Solution for

NCR 56xx

58xx (Personas),

53xx (Easypoint)

and 66xx (SelfServ) ATMs

Installation Manual

Version 8.1

© 2007- 2013 ATMdesk GmbH.



ATMdesk/Repair Installation Manual

© 2007- 2013 ATMdesk GmbH of 21

Change Sheet

Title: ATMdesk/Repair Installation Manual

Rev Date Section Description of Change

A 10/07/08 All Initial release

B 23/08/08 All Updated to Software Version 5.0

C 24/04/09 All Updated to Software Version 6.0

D 01/07/10 All Updated to Software Version 7.0

E 24/11/10 1.1 System Requirements updated

7.5.4 15/04/12 1.1

2.1

Requirement for 32-bit Windows added

Requirement to login for download added

7.6 31/05/12 1.1

2.4

Support for 64-bit Windows added

USD Adapter firmware update section added

8 01/12/12 Updated to Software Version 8

8.1 21/02/13 Updated to Software Version 8.1





Table of Contents

1 Introduction .......................................................................................... 5

1.1 System Requirements ................................................................. 5

1.2 USD Adapter ................................................................................ 5

2 Downloading and Installing the Software ............................................ 7

2.1 Downloading ATMdesk/Repair ................................................... 7

2.2 Windows XP Installation .............................................................. 7

2.3 Windows Vista and Windows 7 Installation ................................ 9

2.4 USD Adapter Firmware Update ................................................. 12

3 Appendix A - Device Connectors ........................................................ 13

3.1 SDC Encryptors .......................................................................... 13

3.2 SDC Motorized Card Reader/Writer .......................................... 15

3.3 SDC Currency Dispensers .......................................................... 16

3.4 40 Column Receipt/Journal Printers ......................................... 17

3.5 80 Column SDC Thermal Statement .......................................... 17

3.6 SDC Basic/Enhanced Operator Panels....................................... 18

3.7 SDC Envelope Depository .......................................................... 19

4 Appendix B - Serial Cable .................................................................... 20

5 Troubleshooting .................................................................................. 21

5.1 “SDC Hardware not found” ....................................................... 21





1 Introduction

ATMdesk/Repair is a Windows application installed on a desktop or laptop PC.

ATMdesk/Repair is designed to test individual ATM modules on the table during repairprocess in a workshop.

ATMdesk/Repair uses a dedicated USB-SDC adapter to connect to SDC modules.

The adapter must be present at all times to authorize use of ATMdesk/Repair, even if

testing only USB or RS232 devices.

ATMdesk/Repair further offers the following options:

• ATMdesk/Repair is the top-of-the-line product to test all NCR ATM modules.

• ATMdesk/Repair Lite to test selected types of ATM modules only .

• ATMdesk/Plus to test all ATM modules using your existing ATMdesk/Pro

license (an ATMdesk/Pro Key holding a valid license is required in addition).

The actual option (as well as device types for Lite) is selected at the time of

purchase (appropriate type of USB-SDC adapter is supplied). The software package is

the same in all cases.

Please refer to separate ATMdesk/Plus Installation and Handling Manual for

details specific to ATMdesk/Plus usage.

1.1 System Requirements

• Operating System: Windows XP (SP2/SP3), Windows Vista or Windows 7

• Both 32-bit and 64-bit Windows systems supported

• Memory: Minimum 256MB (for XP) or 512 MB (for Vista & 7)

• HDD: Minimum 20MB of free disk space

• USB port

• Optional Internet connection (recommended for auto update feature)

Support for Windows 8 is not yet fully tested; until then ATMdesk/Repair is not officially supported under Windows 8.

IMPORTANT: ATMdesk/Repair and NCR APTRA cannot coexist on the same PC.

ATMdesk/Repair installation will be aborted if NCR APTRA is detected.

1.2 USD Adapter

A USB-SDC Device (“USD”) adapter is supplied with ATMdesk/Repair. This adapter

is required to connect SDC-based ATM devices (e.g. Dispenser, EPP, MCRW etc) to thePC.





Please note that USD adapter must be connected at all times, even when testing

only USB or Serial ATM devices.

CAUTION: USB cable length must not exceed 2 meters; otherwise device connectionmay be unstable.





2 Downloading and Installing the Software

2.1 Downloading ATMdesk/Repair

Purchasing customers of ATMdesk/Repair are given a Customer Account on

http://www.atmdesk.com.

To download your ATMdesk/Repair software, first login using name and

password provided to you. Your files are available in Download section:

NOTE: We strongly recommend changing default password on your first login.

If your firewall blocks Windows Installer (MSI) files, download zip archive. You will

need to unzip it before install.

2.2 Windows XP Installation

CAUTION: To install ATMdesk/Repair software you must have administrator

access rights. Login as administrator first.

Connect USD adapter. Make sure blue LED on the USD is turned on. “Found New

Hardware” wizard should appear. Press “Cancel ” button to close it.

http://www.atmdesk.com/







Run the installation package. ATMdesk/Repair Setup Wizard will appear.





Follow the Setup Wizard to install the software:

ATMdesk/Repair is successfully installed:

.

2.3 Windows Vista and Windows 7 Installation

Connect USD adapter. Make sure blue LED on the USD is turned on.

Run the installation package. ATMdesk/Repair Setup Wizard will appear.





Follow the Setup Wizard to install the software:





If you are logged as an Administrator, User Account Control window may appear.

Press “Continue” button to continue installation:

If you are logged as a Standard User, User Account Control window may appear.

Enter administrator password to continue installation:

You may be also asked to confirm USB device driver installation (the message

may appear once or twice). Press “Install ” button to continue:





ATMdesk/Repair is successfully installed:

2.4 USD Adapter Firmware Update

This section applies to ATMdesk/Repair Version 7.6 and later.

In order to support 64-bit Windows systems, USD Adapter firmware must be

updated. This process may require human assistance.

Upon first run of ATMdesk/Repair Version 7.6 and later, you may see thefollowing prompt:

Disconnect USD Adapter from USB port and then connect it again, the prompt

will disappear automatically.

This may happen once or twice depending on current version of your USD

Adapter firmware.





3 Appendix A - Device Connectors

This Appendix describes connector pin outs for various NCR ATM devices. Please

note that you have to provide a power supply for these devices locally.

3.1 SDC Encryptors

3.1.1 Power and External Keyboard

This is an IDC-10M connector with the following pin out:

+5V 1 2 GND

SCAN_TX0- 3 4 ERR_LED-AUD_LED- 5 6 N/C

N/C 7 8 ALPHA-

FDK_LEFT- 9 10 FDK_RIGHT-

SCAN_TX0- 11 12 SCAN_TX1-




SCAN_RX0- 19 20 SCAN_RX1-




3.1.2 Keypad heater power

Keypad heater power connector is a MINIFIT 2M connector with the following pin

out:

1 +242 GND

3.1.3 SDC connector

SDC connector is an IDC-10M connector with the following pin out:

N/C 1 2 N/C

DATA-P 3 4 DATA-N

RESET-P 5 6 RESET-N

N/C 7 8 N/CSDC GND 9 10 N/C





3.2 SDC Motorized Card Reader/Writer

3.2.1 Power ConnectorPower connector is a MINIFIT 8M connector with the following pin out

+5 V 5 1 +5 RTN

N/C 6 2 N/C

N/C 7 3 N/C

+ 24 V 8 4 +24 RTN

3.2.2 SDC connector


N/C 1 2 N/C

DATA-P 3 4 DATA-N

RESET-P 5 6 RESET-N

N/C 7 8 N/C

SDC GND 9 10 N/C

3.2.3 LFCC Bin Connector

LFCC Bin connector is an AMPMODU-08MS connector with the following pin out:

LFCC_CFG 1 2 N/C

N/C 3 4 LFCC_FULL

N/C 5 6 GND

LFCC_DET 7 8 +5 V





3.3 SDC Currency Dispensers

3.3.1 Dispenser ConnectorDispenser connector is a MINIFIT 16M connector with the following pin out

+5V 9 1 GND

+12V 10 2 GND

-12V 11 3 GND

+24V 12 4 GND

GND 13 5 SHUT_LOCK

SHUT_SOL- 14 6 GND

GND 15 7 SHUT_OPEN

+24 INTERLOCK 16 8 FRAME_GND

3.3.2 Exit Shutter Connector

Exit Shutter connector is a MINIFIT 12M connector with the following pin out

SHUT_LOCK 7 1 GND

SHUT_OPEN 8 2 GND

SHUT_SOL- 9 3 GND

+5V 10 4 GND

+24V 11 5 GND

OPEN 12 6 LOCK

3.3.3 SDC connector


N/C 1 2 N/C

DATA-P 3 4 DATA-N

RESET-P 5 6 RESET-N

N/C 7 8 N/C

SDC GND 9 10 N/C

3.3.4 AC Power

Depending on the dispenser variant, it may require either 220V or 110V 50/60 Hz

AC. Check your dispenser for appropriate AC power supply.





3.4 40 Column Receipt/Journal Printers


+5 V 5 1 +5 RTN

SAFETY GND 6 2 GND

N/C 7 3 POWER GOOD

+24V 8 4 +24 RTN

3.4.2 RS232 connector (RS232 printers only)

RS232 connector is an IDC-10M connector with the following pin out:

N/C 1 2 DSR

RX 3 4 RTS

TX 5 6 CTS

DTR 7 8 N/C

GND 9 10 N/C

3.4.3 SDC connector (SDC printers only)


N/C 1 2 N/C

DATA-P 3 4 DATA-N

RESET-P 5 6 RESET-N

N/C 7 8 N/C

SDC GND 9 10 N/C

3.5 80 Column SDC Thermal Statement

80 Column SDC Thermal Statement Printers has the same connectors as 40

columns printers (see above)





3.6 SDC Basic/Enhanced Operator Panels


+5 V 5 1 GND

N/C 6 2 GND

-12V 7 3 N/C

N/C 8 4 N/C

3.6.2 Mode Switch Input Connector

Mode switch input connector is a 5 pin right angle connector with the followingpin out:

1 DISABLE

2 GND

3 SUP_SEL-

4 NOR_SEL-

5 DISABLE-

3.6.3 Communications Indicator Input ConnectorCommunications indicator input connector is a 4 pin right angle connector with

the following pin out:

1 LED_SIG-

2 N/C

3 GND

4 B_MODE_SEL

3.6.4 SDC connector


N/C 1 2 N/C

DATA-P 3 4 DATA-N

RESET-P 5 6 RESET-N

N/C 7 8 N/C

SDC GND 9 10 N/C





3.7 SDC Envelope Depository

3.7.1 SDC connectorSDC connector is an IDC-10M connector with the following pin out:

N/C 1 2 N/C

DATA-P 3 4 DATA-N

RESET-P 5 6 RESET-N

N/C 7 8 N/C

SDC GND 9 10 N/C





4 Appendix B - Serial Cable

Pinout of DB9F - DB9F serial cable required for IMCRW and Serial Printers is as

follows:

2 RX 2 RX

3 TX 3 TX

4 DTR 4 DTR

6 DSR 6 DSR

7 RTS 7 RTS

8 CTS 8 CTS

5 GND 5 GND

1 CD 1 CD

9 RI 9 RI

Additionally to connect Serial Printers use DB9-M – IDC10 extender usually

supplied with motherboards. The extender pinout is as follows:

IDC-10 DB9-M

1 1

2 6

3 2

4 7

5 3

6 8

7 48 9

9 5

10




5 Troubleshooting

5.1 “SDC Hardware not found”

This error message appears if USB-SDC Adapter (USD) is not found by

ATMdesk/Repair software. Please note that USD adapter must be connected at all

times, even when testing only USB or Serial ATM devices.

Solution:

1. Make sure USD adapter is connected to your PC, try to re-connect USD adapter

and restart ATMdesk/Repair software.

2. Verify drivers are installed correctly.

Open Computer Management console:

• Right click on My Computer

• Select Manage

• Check Device Manager → ATMdesk Devices → USB-SDC Converter

atmdesk repair installation manual

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