assertiveness skills for the safety professional · 2018-08-01 · assertiveness skills for the...
TRANSCRIPT
Assertiveness Skills for the Safety Professional
Chris O’Byrne
Institute of Technology Carlow
22/03/17 - IOSH Ireland Branch, Construction Section, Chris O'Byrne - Assertiveness Skills for the Safety Professional 1
Part 1What is Assertiveness?
22/03/17 - IOSH Ireland Branch, Construction Section, Chris O'Byrne - Assertiveness Skills for the Safety Professional 2
Honest
Shows Respect Confident
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Assertive
AggressiveSubmissive
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22/03/17 - IOSH Ireland Branch, Construction Section, Chris O'Byrne - Assertiveness Skills for the Safety Professional 5
SubmissiveYou step on me
AggressiveI step on you
AssertiveNo stepping!
Assertive Behaviour
• Stand up for your rights while treating others with respect they deserve
• Deal Honestly, Openly, Fairly
• Balance
• No guarantees but …
22/03/17 - IOSH Ireland Branch, Construction Section, Chris O'Byrne - Assertiveness Skills for the Safety Professional 6
Assertive Behaviour
Cornerstones
Good Eye Contact
Open Posture
Neutral Tone of Voice
Words You Use
22/03/17 - IOSH Ireland Branch, Construction Section, Chris O'Byrne - Assertiveness Skills for the Safety Professional 7
Part 2Understanding Our Behaviour
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Situation Behaviour Outcome+ =
Control
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Behaviour
Early Programming
Self-TalkYour
Rights
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Right to be Listened to
Don’t Believe have right
• Easily interrupted
• Contribution easily dismissed
• Point of view ignored
Do Believe have Right
• Persist in face of interruptions
• Ensure people listen and understand point of view
• Will listen to other people too!
22/03/17 - IOSH Ireland Branch, Construction Section, Chris O'Byrne - Assertiveness Skills for the Safety Professional 11
22/03/17 - IOSH Ireland Branch, Construction Section, Chris O'Byrne - Assertiveness Skills for the Safety Professional 12
Assertiveness – Doing It!
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Assertiveness - Key Principles
• Be Honest about what is relevant
• Stick to the Bottom Line
• Negotiate as Equals
22/03/17 - IOSH Ireland Branch, Construction Section, Chris O'Byrne - Assertiveness Skills for the Safety Professional 14
Assertiveness Techniques
• Controlling your Feelings
• Standing your Ground
• Confronting an Issue
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Body Language
• Eye Contact
• Posture
• Tone of Voice
• Gestures
• Facial
• Proximity
22/03/17 - IOSH Ireland Branch, Construction Section, Chris O'Byrne - Assertiveness Skills for the Safety Professional 16
Honesty
22/03/17 - IOSH Ireland Branch, Construction Section, Chris O'Byrne - Assertiveness Skills for the Safety Professional 17
Example - Criticising Assertively
• Prepare
• Introduce Subject Slowly
• Be Specific
• Ask for Input
• Recap
22/03/17 - IOSH Ireland Branch, Construction Section, Chris O'Byrne - Assertiveness Skills for the Safety Professional 18
Controlling Your Feelings
• Critical Statement: “That jumper is horrible”
• Negative Assertion: “It is pretty awful”
• Fogging: “You think my jumper is horrible?”
• Probing: “What is it about my jumper that you find so horrible?”
22/03/17 - IOSH Ireland Branch, Construction Section, Chris O'Byrne - Assertiveness Skills for the Safety Professional 19
Sticking to the Bottom Line
• Listen
• Decide what is negotiable and what isn’t ?
• Saying No to Request, not to Person
• Use Broken Record technique
• Make Helpful Suggestion
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Example - Saying No Assertively
Don’t
• Apologise too much
• Feel Guilty
• Make Excuses
• Ramble
• Change your reason
Do
• Acknowledge Request
• Use Broken Record
• Give reasons for Refusal
• Suggest Solutions
• Unsure? – Ask for more time and info.
22/03/17 - IOSH Ireland Branch, Construction Section, Chris O'Byrne - Assertiveness Skills for the Safety Professional 21
Negotiate as Equals
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I’m a Black Belt in
AssertivenessMe Too!
Example - Handling Aggression
1. Mentally Distance Yourself – Ran over the Dog!
2. Body Language
3. Assertively Address Themi. Acknowledge Their Emotion
ii. Tell how you feel
iii. Make Helpful Suggestion
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Thank You
Be Assertive!
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