Asia Pacific

Service Maintenance Agreement

Maintenance Agreement

Understanding the Value

Emerson Network Power Advantage

Basic, Essential, Preferred Contracts

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Maintenance Agreement

Overview

Preventive Maintenance For maximizing systems reliability and performance

Service MA For complete confidence and peace of mind

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Business continuity is critical for the organization Businesses nowadays rely heavily on IT and communication

technology

Availability demand is getting higher, downtime is not an option Cascading cost effect of downtime Impact to operations

Lower total cost of ownership and maximizing ROI Manage unexpected cost Protect investment

Maintenance Agreement

Why there is a need?

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Understanding the Value

Real Value of Regular PM

• Based on conducted study, PM service increases the system/equipment reliability

• MTBF of equipment that gets two PM service events is 23 times higher than a machine with no PM service events per year.

• At least two PM visits per year is recommended

• More PM visits is necessary for data centers where downtime is unacceptable and if downtime cost is too high

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Understanding the Value

Real Value of Proper PM

• Another way to minimize unit-related failures is to institute a comprehensive PM program from a trained and certified personnel such as ENP

• PM safety factor for trained and certified personnel is extremely high at around 0.99998 which could provide gains in unit reliability up to 19 PM service events a year

• Use of specified testing equipment and proper tool by knowledgeable personnel minimizes the risk of failures introduced by human factor

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Understanding the Value

The Power of MA

• Higher availability

• Peace of Mind

• Lower Total Cost of Ownership

• Priority on parts availability

• Experienced and knowledgeable personnel provide fixes and solutions

• Quick response

• Less waiting time

• Eliminate unplanned maintenance expense

• Easy access to trained and certified personnel

• Get complete confidence on uptime assurance

• Maintenance budget is fix

• Lesser downtime cost and impact to operations

• Protect investment for fraction of a cost

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Emerson Network Power Advantage

Why choose Emerson?

• We have the trained and knowledgeable people

• We have the parts

• We use the appropriate tools and equipment

• We have the support infrastructure

• We have the breadth and depth – grid to chip protection solutions

• We have global presence

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MA Offerings (Power)

Basic, Essential, Preferred

Basic Essential Preferred

PM Labour Included Included Included

Repair Labour Not Included Not Included Included

Parts Not Included Included Included

Battery Not Included Included Included

Service Schedule NA M-F 8x5 M-F 8x5

PM Schedule M-F 8x5 M-F 8x5 M-F 8x5

PM Frequency Defined by MU Defined by MU Defined by MU

Distance Coverage Within 50km radius Within 50km radius Within 50km radius

Service Mode On-site On-site On-site

Response Time As scheduled 4-hr 4-hr

Travel and Accommodation Exp

No. To be quoted separately

No. To be quoted separately

No. To be quoted separately

Holidays No No No

Note: Coverage and scope of works varies with individual Market Unit.

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MA Offerings (Power)

Basic, Essential, Preferred

• Basic – a preventive maintenance contract design to increase system reliability and performance.

• Essential – parts protection contract with preventive maintenance. It helps you manage maintenance cost.

• Preferred – a comprehensive service contract. Gives total peace of mind, maintenance budget protection and uptime confidence.

Email : Nilzon.Villanueva@emerson.comOr go to the Services Section of www.emersonnetworkpower-partner.com

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