Ashley LawsonProfessional Customer Service, Administrator, Business Operator

Warner Robins, GA 31088 misslawson23@gmail.com - 478-293-7105

Ashley LawsonEmail: misslawson23@gmail.comPhone: 478-293-7105Professional Customer Service, Administrator, Business OperatorOBJECTIVETo obtain a career position providing growth, upward mobility, and profitable work experiences aligned with my planned milestones – including a degree in business management. As of Now I am currently working on Business Administration Degree

To whom this may concern, In today's customer service oriented society, I am aware of the timely, friendly, proactive service is sought to enhance future business growth. For which I have performed for nine years. Holding various positions in Warehouse, Retail, Restaurants, Childcare and Human Resources and Management. In doing so I have developed many skills in how to approach, attract, and persuade that my services are nothing less than the best.Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers.My long term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company. Positioning a company for better exposure and greater marketability is a task that I have performed with success many times.With my determination to serve and highly satisfy, I have become an excellent trainer who achieves ongoing success with her teams by building morale, maintaining teams' self-confidence and training them to build the sale by improving their service skills. As well as improving myself to better serve you and the company for which I am employed with. It would be a pleasure to interview with you and I look forward to hearing from you soon.

Sincerely,AshleyAuthorized to work in the US for any employer

WORK EXPERIENCE

Self Employed ContractorMarket Assure - Warner Robins, GA - January 2015 to Present

ResponsibilitiesCustomer Service, Advisory, Billing an d Collecting, Book Keeper, Sales Promotions,.

Server/Hostess/CookWaffle House - Perry, GA - October 2013 to April 2016

ResponsibilitiesCustomer Service, Point of sale, inventory control

Various Temporary Assignments, Warehouse, IndustrialSpherion Staffing - Byron, GA - January 2015 to March 2016

ResponsibilitiesHolding various industrial /production temporary jobs. General Labor, Order picking, Selecting, Labeling, shipping and Receiving ,Assembling , Measurement, Administrative duties. Machine Operation

Machine OperatorDixen Plastic - Warner Robins, GA - November 2015 to February 2016

ResponsibilitiesMachine Operations, Automotive Parts Assembler & Packaging

Shift SupervisorStevi B's Pizza - Warner Robins, GA - January 2015 to July 2015

ResponsibilitiesBusiness Operations, Customer Service, Food Preparation and Distribution. Data Entry, Human Resources, Hiring and Termination of employees.

Various Temporary Assignments, Ware house, IndustrialQualified Staffing - Warner Robins, GA - February 2015 to April 2015

ResponsibilitiesHolding various employment assignment with multiple industrial warehouse environments.

Shift SupervisorKentucky Fried Chicken - Fort valley - February 2014 to February 2015

ResponsibilitiesStore Operations, Inventory, Employee Training, Invoice Recording, Data Entry, Customer Service, Point of Sale.

Resident Assistant (RA)Willow Creek Nursing and Rehab - Macon, GA - October 2013 to April 2014

ResponsibilitiesCooking, providing medicine to residents, washing laundry, bathing residents and all around housekeeping.

DebonePerdue Farms - Perry, GA - March 2013 to October 2013

ResponsibilitiesDebone, Chicken Presentation, Separation of good and bad product, separation of parts

Assistant ManagerPizza hut - Middle Georgia - March 2012 to May 2013

Management: Managing staff of over 50 employees and Store Operations, Counting down Registers, Hiring of team member positions, Traveling to multiple store in middle Georgia in assist in management, Inventory Control , Data entry and ascertain that all customer service is highly satisfactory. Disciplining staff if necessary, following all operational policies, keeping all team member current of promotions, skill and coaching to become team players- All Middle Georgia Pizza Huts

Cashier/CookBurger King - Fort Valley, GA - January 2012 to December 2012

Cashiering: Performing duties such as customer service, processing point of sale, order taking, quality presentation and control, welcoming guest, and providing highly satisfactory services, distributing orders, processing cash deposits and distributing cash withdraws.

Customer Service Associate/ Stock AssociateRoses - Fort Valley, GA - May 2012 to August 2012

Remodeling: Reconstructing an Maxway Store into Roses duties that were including were cleaning old shelves and making like new, painting wall, reading and planning planograms, making my own planograms, pricing, stocking inventory ,assembling displayed inventory, and making fixture for inventory to be stocked. Customer Service/ Stock Associate- customer service, stocking inventory, pricing inventory, layaway audit, placing layaways in designated area.

Lead Shipping and Receiving/ApparelThe Sports Authority - Largo, MD - November 2010 to November 2011

Selling merchandise, customer service, merchandise presentation, stock work, point of sale transactions and inventory control. Documenting damages, Data Entry, lost or stolen merchandise, performing markdowns and up, printing sales and suggesting promotions.

ReceptionistMerritt Athletic Club (Temp) - Baltimore, MD - June 2010 to November 2011

Customer Service, Point of sale, Problem Solving, Billing, Collecting Payments, Scheduling Appointments, Developing Relationships with Guest and Members, Guest and Prospect Registration, Answering multiple phones Lines, Transferring calls , Taking messages when needed, Paging Staff Members, Data Entry, Check in all Members and Guests.

Childcare Site Assistant/Child caregiverTender Hearts Family Learning Center (Intern) - Baltimore, MD - May 2009 to August 2011

Child Care Site Assistant, establishes classroom policies and procedures for children development and safety; teach various activities to children to help encourage social, mental, physical and emotional development. Recording children daily activities for parents to show what the child is engaging in throughout the day. The day care assistant's duties will include routine cleaning and sanitation.. Filing, and processing any administrative work as directed by owner, and other assigned duties .Maintaining all students' health records and ascertaining all Maryland required checks ups and shot requirements are met, provided before student begin or continue with care in the facility. Filing, and processing any administrative work as directed by owner, and other assigned duties.

Shift ManagerWendy’s - Owings Mills, MD - January 2010 to October 2010

Customer service, inventory control, point of sale transactions, responsible for preparation of all entrees prior to cooking.

PackerSolo Cup Corporation - Owings Mills, MD - October 2009 to May 2010

ResponsibilitiesMaterial Handler, Machine Operator, Packer, Shipping and Receiving

CaregiverSelf-Employment Opportunity - Sealy, TX - July 2009 to September 2009

ResponsibilitiesCooking meals, distribution of Medicine, Running Errands, Housekeeping

Assistant Dining room ManagerCaptain D's Seafood - Perry, GA - January 2009 to June 2009

My duties were to be a role model for all my team members and to encourage friendliness to give the customer a great experience. Which involved motivating, developing, and directing people as they work, identifying the best people for the job.

Team TrainerKFC - Perry, GA - January 2008 to November 2008

ResponsibilitiesCustomer Service, Management , Teaching and Coaching team members, Cash and inventory management , making sure everyone is trained and each position is runner smoothly, working in any position not filled, Data entry , assisting managers with other duties.

AccomplishmentsBeing acknowledge about every aspect of the company an aware of its surroundings. Be dependable and account to do whatever was need whether working at another store or filling a position in my own location.

Skills UsedCustomer ServiceFast And FriendlyProviding Highly Satisfactory Customer Service Teachable Accountability Dependability

Cashier, Prep, CookChick Fil A - Perry, GA - July 2006 to April 2008

My Duties: Customer Service, Order Processing and Collecting Payment, Serving and Preparing Meals.

Secretary / ReceptionistHenry Technologies INC (Intern) - Warner Robins, GA - January 2005 to June 2006

ResponsibilitiesFile Reports, Printing Reports, Data Entry, answer multi phone lines and directed to proper location, checking office supplies and ordering supplies. Delivering messages from manager via email or print, and scheduling unscheduled meeting or appointments.

AccomplishmentsThe impact working as an intern in the environment was becoming more organized and efficient in completing tasks in a timely manner. Retaining information and being able to identify resources to complete each task without continuous questioning to my manger.

Skills UsedCustomer Service,Developing business relations, keeping contact with customersNote takingData Entry

EDUCATION

Serve Safe Manager in RestaurantsServe Safe Chicago - Warner Robins, GA2014 to 2020

Business ManagementCentral Georgia Technical College - Warner Robins, GA2015 to 2017

N/A in Medical TranscriptionistStratford Career Institute 2014 to 2014

N/A in Business ManagementLiberty University - Lynchburg, VA 2012 to 2012

H.S Diploma in GeneralMaryland DLLR - Baltimore, MD2011 to 2011

Applied Science of Business Administration in Business AdministrationKaplan University - Davenport, IA 2015

SKILLS

Customer Service, Data Entry, General Labor for production&Industrial .Shipping &Receiving ,Labeling, Measuring, Assembling, Opening and Closing Sales, Business Operations ,Customer Relations, Managing.

CERTIFICATIONS

Serve Safe CertifiedOctober 2014 to October 2019Serve Safe for Managers

ADDITIONAL INFORMATION

Ten years Customer Service experience held in various positions such as Childcare, Office Administration, Fast Food and Casual Dining Restaurants, and Janitorial.

TECHNICAL SKILLS SUMMARYDesktop TechnologiesTrained to operate Microsoft Word 2013, Excel, Power Point, Publisher, Outlook, Internet Explorer, Mozilla Firefox hardware Printers, Scanners, Typewriters, Copy Machines, Fax Machines, ComputersOperating SystemsMicrosoft Windows VISTA, XP, 98 SE, 98, 2007, 95

Strengths

Customer service oriented, works well with other individuals, driven, determined to succeed, willing to learn all aspects of the position.