as300 21 conflict management 11

8/18/2019 As300 21 Conflict Management 11

1/18


2/18

OverviewOverview

• Bomb Shelter Exercise

• Conflict Sources

•

Filley’s Antecedents• Conflict Management Styles

• Situational Considerations

• Four Steps of Conflict Management


3/18

Bomb Shelter ExerciseBomb Shelter Exercise

• 15 people are in a nuclear bomb shelter after

a nuclear attac

•

!hese 15 are the last on earth• "t #ill tae $ #s for radiation le%els to

reach safe le%els

•

Food & supplies can only sustain ' peoplefor $ #s

• (ic the ' #ho #ill sur%i%e


4/18

1) *r) *ane) African+American, -5, married, one child .Bobby/, noreligious affiliation, (h* in history, college professor, good health,

acti%e physically, en0oys politics)

$) Mrs) *ane) hite, 2e#ish, -3, BS and MS in psychology, counselor

in a mental health clinic, good health, one child .Bobby/, acti%e in

community acti%ities)

-) Bobby *ane) Mixed #hite and African American, 2e#ish, 14, attended

special education classes for years, mentally retarded, "6 of '4,

good health, en0oys pets)

) Mrs) 7arcia) 8ispanic, --, raised Catholic, 9th grade education,exotic dancer, prostitute, good health, in a foster home as a child, #as

attaced by foster father at age of 1$, ran a#ay from home, returned

to reformatory #here she stayed until 1:, has a child, - #ees old

.2ean/)

5) 2ean 7arcia) !hree #ees old, 8ispanic, good health, nursing)


4


5/18

:) Mrs) E%ans) African+American, -$, (rotestant, BA and MA in

elementary education, teacher, di%orced #ith one child .Mary/, good

health, outstanding teacher, en0oys #oring #ith children)

') Mary E%ans), African+American , 3, (rotestant, -rd grade, excellent

student, good health)

3) 2ohn 2acobs) Asian, 1-, (rotestant, 3th grade, honor student, good health)

9) Mr) ;e#ton) hite, $:, atheist, starting last year of medical school,

no#n to ha%e homosexual tendencies, good health, and #ears


6/18

11) Sister Mary >athleen) A #hite nun, -5, college graduate, English ma0or,middle+class American, and in good health)

1$) Mr) Blac) hite, 51, Mormon, high school graduate, mechanic, ?MrFix it,? married, and in good health)

1-) Miss 8arris, 8ispanic, $1, (rotestant, college senior, nursing ma0or,lies people, good health, en0oys outdoor sports)

1) Father Flanagan) African+American, -', Catholic, college, seminaryexperience, priest, acti%e in ci%il rights acti%ities, critici@ed for hisliberal %ie#s, good health, former college athlete)

15) *r) ee) Asian+American, ::, M*, general practitioner, has had t#oheart attacs in the past 5 years, but continues to practice medicine)


6


7/18

Conflict SourcesConflict Sources

• (ersonal *ifferences

– *aily experiences are not 0udged on a common set of

%alues

– Conflicts tend to be emotionally charged

–


8/18

Conflict SourcesConflict Sources

• ole "ncompatibility

– *ifferent entities ha%e different goals

– A common superior usually has to mediate

• En%ironmental Stress

– Shortage of resources

– ncertainty


9/18

Filley’s AntecedentsFilley’s Antecedents

• Ambiguous 0urisdictions

• Conflict of interest

• Communications barriers

• D%er+dependency of one party

• *ifferentiation in organi@ation

• Association of the parties

• ;eed for consensus

• Beha%ior regulations

• nresol%ed prior conflicts


10/18

• Forcing

• Accommodating

•

A%oiding• Compromising

• Collaborating

Conflict Management StylesConflict Management Styles


11/18

ForcingForcing

11

Forcing 8igh8igh

Asserti%enessAsserti%eness

C o n c e r n f o

r

C o n c e r n f o

r S e l f

S e l f

o#o#


o# Cooperationo# Cooperation 8igh Cooperation8igh Cooperation

Concern forConcern for DthersDthers

Source !homas, >))


12/18

AccommodatingAccommodating

12

Forcing

Accommodating

8igh8igh


C o n c e r n f o

r

C o n c e r n f o

r S e l f

S e l f

o#o#




Source !homas, >))


13/18


14/18


15/18

CollaboratingCollaborating

15

Forcing Collaborating

Compromising

A%oiding Accommodating

8igh8igh


C o n c e r n f o

r

C o n c e r n f o

r S e l f

S e l f

o#o#




Source !homas, >))


16/18

Situational ConsiderationsSituational Considerations

• 8o# important is the disputed issue

• 8o# important is the relationship

•

8o# large is the po#er gap• 8o# Guicly should the parties settle the

dispute


17/18


18/18

SummarySummary

• Bomb Shelter Exercise

• Conflict Sources

•

Filley’s Antecedents• Conflict Management Styles

• Situational Considerations

• Four Steps of Conflict Management

as300 21 conflict management 11

Documents