art of listening
TRANSCRIPT
Presentation on
Art of listening
Submitted to:Miss Ravneet Kaur Tung
Submitted by:Priya TrehanParul DhingraRajiv
Definition Purpose of listening Facts Of Listening Hearing And listening Why to be a good listener? Process of listening Types of listening Barriers How to be a good listener?
Contents
Listening is the ability to understand and respond effectively to oral communication.
It is a psychological process which requires more attention from the receiver.
Every Good Conversation starts with Good Listening.
Definition
Primary Pupose Of Listening
The primary purpose of listening is to UNDERSTAND what the other person is saying , not necessarily to AGREE with him/her.
A state of mind
An intension to listen
A method of understanding
A process of clarifying and verifying
Listening Requires?
Message
ListeningHearing
CLASSIFICATION OF LISTENING
More than 35% of businesses think listening is a top skill for success.
Less than 2% of people have had formal education with listening.
Facts Of Listening
TOTAL COMMUNICATION PROCESS
Writing 9%
Speaking 30% Reading 16%
Listening 45%
Hearing: Hearing is With the Senses. Ears pick up sound waves which are then transported to your brain.
Listening: Listening is with the mind. Communication process and, to be successful, is an active process.
Hearing and listening
To be recognized and remember To feel valued To feel appreciated To feel respected To feel understood To feel comfortable about a want or need
WHY TO BE A GOOD LISTENER?
UnderstandingLearning
RememberingRecalling
EvaluatingJudging
RespondingAnswering
ReceivingHearing
Process of listening
Ignoring listening
Selective listening
Empathetic listening
Active listening
Types of listening
Ignoring what the speaker say completely.
It is the worst type of listening.
Ignoring Listening
Listen only the portions of talk you want to listen and don’t listen the other portions.
Selective listening
Empathetic Listening
It based on empathy.
Here the listener share the speaker his emotions and feelings and problems.
The important type of listening.
In active listening, the receiver tries to understand what feelings, thoughts, & beliefs are being communicated and accepts it as the person’s own.
Active Listening
Hearing Attending Interpreting Evaluating Remembering Responding
Listening Is Composed Of Six Distinct Components
Physiological Barrier Physical Barrier Attitudinal Barrier Cultural Barrier Lack Of Training Bad Listening Habits
Barriers To Listening
Stop Talking Think Before Talking Use Non Verbal Communication Take Notes Give Feedback
How To Be A Good Listener
L ook I nquire S ummarize T ake notes E ncourage N eutralize
Brief of listening