arizona department of transportation civil rights office azta/adot 25 th anniversary spring...
TRANSCRIPT
![Page 1: Arizona Department of Transportation Civil Rights Office AzTA/ADOT 25 TH Anniversary Spring Conference April 24, 2012 1 ADOT Civil Rights Office – 1135](https://reader035.vdocuments.site/reader035/viewer/2022072113/56649e695503460f94b6661b/html5/thumbnails/1.jpg)
Arizona Department of TransportationCivil Rights Office
AzTA/ADOT 25TH Anniversary Spring Conference
April 24, 2012
1ADOT Civil Rights Office – 1135 N. 22nd Avenue, Phoenix AZ 85009 – (602) 712-7761
![Page 2: Arizona Department of Transportation Civil Rights Office AzTA/ADOT 25 TH Anniversary Spring Conference April 24, 2012 1 ADOT Civil Rights Office – 1135](https://reader035.vdocuments.site/reader035/viewer/2022072113/56649e695503460f94b6661b/html5/thumbnails/2.jpg)
ADOT Title VI Program
2ADOT Civil Rights Office – 1135 N. 22nd Avenue, Phoenix AZ 85009 – (602) 712-7761
Lucy SchraderTitle VI Program Manager
![Page 3: Arizona Department of Transportation Civil Rights Office AzTA/ADOT 25 TH Anniversary Spring Conference April 24, 2012 1 ADOT Civil Rights Office – 1135](https://reader035.vdocuments.site/reader035/viewer/2022072113/56649e695503460f94b6661b/html5/thumbnails/3.jpg)
Civil rights, Title VI, and customer service??
ADOT Civil Rights Office – 1135 N. 22nd Avenue, Phoenix AZ 85009 – (602) 712-7761
![Page 4: Arizona Department of Transportation Civil Rights Office AzTA/ADOT 25 TH Anniversary Spring Conference April 24, 2012 1 ADOT Civil Rights Office – 1135](https://reader035.vdocuments.site/reader035/viewer/2022072113/56649e695503460f94b6661b/html5/thumbnails/4.jpg)
The Golden Rule:
“One should treat others as one would like others to treat oneself”
ADOT Civil Rights Office – 1135 N. 22nd Avenue, Phoenix AZ 85009 – (602) 712-7761
![Page 5: Arizona Department of Transportation Civil Rights Office AzTA/ADOT 25 TH Anniversary Spring Conference April 24, 2012 1 ADOT Civil Rights Office – 1135](https://reader035.vdocuments.site/reader035/viewer/2022072113/56649e695503460f94b6661b/html5/thumbnails/5.jpg)
ADOT Civil Rights Office – 1135 N. 22nd Avenue, Phoenix AZ 85009 – (602) 712-7761
Perception is Reality…
![Page 6: Arizona Department of Transportation Civil Rights Office AzTA/ADOT 25 TH Anniversary Spring Conference April 24, 2012 1 ADOT Civil Rights Office – 1135](https://reader035.vdocuments.site/reader035/viewer/2022072113/56649e695503460f94b6661b/html5/thumbnails/6.jpg)
Customer complaints of discrimination?
– Are you automatically guilty?
– Does the word discrimination change your complaint process?
– Should complaints of alleged discrimination be treated differently?
– Why or why not?
ADOT Civil Rights Office – 1135 N. 22nd Avenue, Phoenix AZ 85009 – (602) 712-7761
![Page 7: Arizona Department of Transportation Civil Rights Office AzTA/ADOT 25 TH Anniversary Spring Conference April 24, 2012 1 ADOT Civil Rights Office – 1135](https://reader035.vdocuments.site/reader035/viewer/2022072113/56649e695503460f94b6661b/html5/thumbnails/7.jpg)
Compliance with Title VI means…
– Establish a complaint process
– Ensure public notices are available for customer access
– Identify contact person by name
– Train employees on complaint process
– Follow up with your customer
– Record the outcome of the complaint for reporting purposes
ADOT Civil Rights Office – 1135 N. 22nd Avenue, Phoenix AZ 85009 – (602) 712-7761
![Page 8: Arizona Department of Transportation Civil Rights Office AzTA/ADOT 25 TH Anniversary Spring Conference April 24, 2012 1 ADOT Civil Rights Office – 1135](https://reader035.vdocuments.site/reader035/viewer/2022072113/56649e695503460f94b6661b/html5/thumbnails/8.jpg)
The Golden Rule:
“One should treat others as one would like others to treat oneself”
ADOT Civil Rights Office – 1135 N. 22nd Avenue, Phoenix AZ 85009 – (602) 712-7761