area secretary manual

1- Area Secretaty Manual

Area Secretary

Manual

Department of Housing and Residential Life

777 Glades Road • Boca Raton, FL 33431

tel: 561.297.2880 • fax: 561.297.2881 • E-mail: [email protected] • www.fau.edu/ housing

Revised 2012

http://www.fau.edu/housing


Overview

tlantic University employs six Area Secretaries. An Area

Secretary is found in each of the following areas: Friday from 8:00

AM – 5:00 PM. They are provided one hour for lunch and two

fifteen minute breaks; one taken before lunch and one taken after. The Area

Secretary may be Glades Park Towers, Heritage Park Towers, Indian River

Towers, Innovation Village Apartments North, Innovation Village

Apartments South and University Village Apartment. The Area Secretary

works Monday – asked to work outside of these hours at given times during the year. Any variations from

these hours or in addition to these hours should be approved through the Assistant Director of Housing for

Residential Life.

Performance Management

erformance Management is an on-going, year-round partnership between supervisors and employees,

working together to accomplish the goals of their specific department and Florida Atlantic

University. This process involves establishing individual goals and expectations; communicating

standards; timely and constructive feedback; positive coaching and support; and performance evaluation.

Performance Appraisals

erformance appraisals are a formal, written means of evaluating SP employees and are the final step in

the Performance Management process. Each appraisal covers a specific period of time. A performance

appraisal is a permanent document kept in the employee’s personnel file.

Support Personnel (SP) employees will receive a Probationary Appraisal at the completion of the probationary

period. Thereafter, annual appraisals will be given based on the date that the employee started in the current

classification. The original of each completed appraisal is given to the employee and a copy is maintained in

each employee’s official personnel file in the Department of Human Resources. In the case of a Below Standard

rating on a performance appraisal the employee will be given up to 60 days to improve his/her performance at

which time a Special Appraisal will be completed.

A

P

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Basic Area Office Desk Operations

What to do in the area office

when working

Beginning the shift

On arrival to work (8:00am) change

voicemail.

Make sure that the phone and radio are

turned on and working properly.

Check box to see what assignments / work

has been left from overnight that may need

to be filed and/or completed.

Ensure that the area office, desk area,

building lobby areas, MPR, conference

rooms, classrooms and bathrooms are clean

and orderly each morning and throughout

the day.

Ensure that all lobby bulletin boards and

desk areas are neat and orderly.

Check e-mail for information from your

supervisor, co-workers and respond in a

timely manner.

Throughout the day

Provide site supervision for the staff at the

Area Office including Resident Assistant,

Student Assistant and Conference Clerks

during business hours.

Ensure that area student staff are

conducting rounds during business hours at

9am, 12 (noon), and 3pm.

Provide accurate information through

telephone, e-mail, and desk correspondence

in a customer service manner.

Respond to emails from students and staff in

an appropriate time frame.

Answer the phone promptly, while using

established etiquette.

Take messages and place them in the

appropriate staff member’s box.

Provide administrative support through

typing disciplinary and other student, staff,

or community correspondence for RC, HC,

AD or Director.

Maintain accurate filing including student

files, room files, etc.

Place returned keys/tag keys back in key

box. Make sure to always keep key cabinet

locked.

Reviewing School Dude information to

ensure that maintenance, custodial work and

pest control is being completed in a timely

manner and write work orders as necessary.

Call or radio Maintenance/Custodial when

needed.

Call the FAU Police at ext. 3500 in case of

an emergency.

Responsible for authorizing and stamping

flyers and banners and the removal of

outdated ones.

Oversee the area-wide equipment available

for check-out.

Contact person with MacGray for washer

and dryer maintenance and provide refunds

for students.

Liaison with Office of Information

Technology (OIT) for all computer and

phone related problems.

Schedule Area MPRs, Conference Rooms

and Classrooms for reservations.

Ending the day

Report to staff your departure and relay any

information that staff may need to know.

Ensure Area Office has a Resident Assistant

and/or Student Assistant at the front desk

and the office is left clean and orderly.

Check that all equipment and keys have

been returned. Contact students who need to

return these.

Confirm all office doors are closed and

locked.

Check the Key cabinets to verify they are

locked and the keys are hung back in

appropriate place.


EXPECTATIONS

Name tags are to be worn during office

hours.

Answer all questions professionally.

If there is a problem at the desk, let the

Resident Coordinator know immediately.

Maintain a clean and orderly lobby and desk

area.

Never leave the desk unattended. Schedule

lunch appropriately with staff.

The Area Office door must be kept locked at

all times.

Never improperly disclose any type of

personal information.

Check your email regularly for information

from your supervisor, coworkers and

respond in a timely manner.

Vacation time and/or personal leave requests

must be approved.

Keep track of your hours and fill-out time

sheet bi-weekly.

Area secretaries are expected to attend

weekly Central Staff meetings. These

meetings are held in the conference room of

the Housing and Residential Life Office and

are attended by all administrative staff

within the department. Secretaries are

expected to come prepared to give weekly

area reports, related information and

concerns about their individual areas.

Area secretaries are required annually to

participate in many professional growth

experiences including seminars in and

around campus.

Area secretaries are to remain up to date in

regard to important computer programs such

as: The Housing Director, Banner 1 and 2

and Office 2010.

Other projects/task as assigned by the

Assistant Director or Director.

COMMUNICATION

TELEPHONE PROCEDURES

Callers will form an initial impression from the sound of your voice (cheerfulness, attentiveness, boredom,

irritation, and so on) and your apparent willingness (or lack of it) to help them. The following simple rules

constitute the basis of courteous and efficient telephone usage:

General Protocol

Office telephones are for business use only. Area Office staff may not use phones for personal calls.

Collect telephone calls may not be accepted. Long distance calls should only be FAU business.

Be accurate and thorough in all messages taken. Always get the caller’s name, telephone number at

which they can be reached, time they can be reached, time they called, and sign all messages legibly on

the pad so you may be contacted if a question arises.

Please answer the phone by saying "Good morning/afternoon/evening, Housing and Residential Life,

this is (your name) speaking, how may I help you?" Never leave someone hanging or waiting for

information or a response. If you do not know the answer to a question, transfer him or her to someone

who can assist.

When placing a caller on hold, the Area Secretary must tell the caller that he/she is going to be placed on

hold.

Transferring Calls

The Area Secretary should ask for the caller’s name and purpose for calling

Let the caller know that they are being transferred.

Hit the transfer button (labeled “X-FER”), then hit 7 and the last four digits of the phone number.

Wait for the recipient to answer and explain who is calling as well as the purpose of the call.

Once the recipient is aware of this information you may hang-up.


CUSTOMER SERVICE

Quality customer service is our goal. It is

important you are attentive to each student

as an individual. Attempt to satisfy the

customer. If you have a problem, please

forward the person to the appropriate staff

member or assure them that they will be

contacted as soon as possible with the

answer.

Courtesy and respect are expected at all

times. It should be shown to the residents

and to each other within the office and in the

department.

CONFIDENTIALITY

Maintain confidentiality at all times. In

compliance with Federal Laws and the FAU

Student Records Policy, we must take every

precaution to protect the integrity of our student

records and information. Never give out any

information about the residents living on

campus to anyone, including the parents. As an

employee of the Department of Housing and

Residential Life, you should be constantly

aware that release of any academic information,

which would identify a specific student, is

prohibited unless we have a written release from

that student and this written documentation is

submitted to a member of the Residential Life

Professional Staff. Federal Law requires

confidentiality of student records.

All discussions during staff meetings are

considered confidential.

Data provided to you to conduct University

or Department of Housing and Residential

Life business may not be used for other

purposes, or be passed on by you to any

other user ex. phone tree.

You are responsible for the security of the

information to which you have access. This

may involve establishing policies regarding

security access to computerized files,

keeping disks or printouts in locked

cabinets, periodically updating passwords,

and ensuring that terminals are properly

signed off when not in use.

Concerns with a person should be voiced

directly with the person. If the desired

outcome does not occur, speak with the

person's supervisor. Do not discuss with

other staff members, in or out of the

building.

It is your duty and responsibility to keep all

your staff members informed of all

situations that may require their attention...

Details about incidents are on a need to

know basis. Do not discuss

discipline/judicial/police related issues

and/or counseling issues with anyone.

You and your supervisor will discuss

additional information regarding

confidentiality during training and/or staff

meetings.


RESPONSIBILITIES

Keys

The secretary is responsible for the key control

operations in the Area Office to include

STUDENT CHECK-IN: As the beginning of the semester approaches, the

secretary is expected to generate a report using

Housing Director for an up-to-date list of resident

assignments to each area. This information is used

to create labels, which are attached to each

resident’s key packet. (The packet will include a

room key and /or a mailbox key, with the exception

of Algonquin, which uses a mailbox combination.

STUDENT CHECK-OUT:

After a resident checks-out the paperwork and key

packet is returned to the secretary. The secretary is

then expected to make sure that the keys match the

key-card. The keys are then hung according to room

and mailbox order. If keys are not returned, a work

order is placed to the locksmith and charges are

assessed on the RCR.

CONFERENCE CHECK-IN / CHECK-OUT A roster is generated of incoming

camps/conferences from Business Services. The

secretary is responsible for the keys and the

temporary access cards that the Business services

provide. The secretary will group the keys together

by suites and floors. In addition the secretary will

liaison with the custodial department to make sure

that the suites are in move in condition and also

keep them abreast of checkouts. If keys are not

returned the secretary is expected to issue a work

order for a lock change and inform the RC who is in

charge of the camp of all necessary charges.

LOCK CHANGES AND CHARGE ASSESSMENT:

Lock changes occur when a resident has lost their

key(s) and/ or has not returned their tag key. The

fee for a lock change varies per area, but the

mailbox key is $15.00 consistently. Resident

Coordinators and Area Secretaries are the only staff

permitted to request lock changes.

LOCKOUTS: When a resident is locked out, there are two

procedures for assisting them depending on whether

the lockout occurs during business or non-business

hours.

If the lockout occurs during normal

business hours (8am-5pm) the Area

Secretary or a Professional Staff member

will sign out a key to the resident. A Tag

Key Usage Form will be filled out. (See

section on Tag Key Usage).

If the lockout occurs during non-business

hours (5pm-8am), the SA will contact the

RA on duty via radio. (See section on Tag

Key Usage). A Lock Out Form will be

filled out.

TAG KEY USAGE (ONLY DURING REGULAR

BUSINESS HOURS): (8:00am-5:00pm)

Tag keys are temporary room keys that are signed

out to residents for up to one hour during the normal

business day. Student Assistants and/or Resident

Assistants are not allowed to administer tag keys.

If a resident comes to the desk during normal

business hours and is locked out, the Area Secretary

or other Professional Staff member will administer

the tag key and fill out the necessary paperwork.

MAILBOXES:

These are different in each area, but there should be

1 key available for the resident and one tag key,

except for Algonquin which uses combinations. . If

a key is missing a work order should be placed.


KEY AUDITS

Key audits should be done at least once before opening and once after closing and preferably monthly during

the semester. A Key Audit is used to check for lost or missing keys and to maintain security within the

building. A Key Audit is performed in the following manner:

The fully updated picture roster is printed from your W: drive.

A roster is generated from housing director.

These two documents should be checked against each other. Any discrepancies should be verified with

the Key Card, RCR and with Business Services. Once adjustments have been made the key audit can

continue to the next step.

The key hook is first checked for the correct key code and that the keys hung on it match that code. The

number of keys on the hook are counted and referenced against the picture roster. For example:

A Double with only 1 resident should have 2 keys on the hook (1 for a resident,1 tag key)

An empty single should have 2 keys (1 for the resident, 1 for tag key)

A double with 2 residents should have 1 tag key on the ring.

Any discrepancies between the number that should be present and the number that are actually there will be

recorded on a list. Once this is done for all hooks, the error list is checked against possible outstanding work

orders for lock changes. If the keys cannot be accounted for or the lock change has not already been requested,

then a work order must be submitted. The work order should include the key number. Once the locks have been

changed and the new keys have been given to the secretary the old keys must be removed from their hooks, and

all new keys must be hung, one for each resident currently living in the room and one tag key on the hook.


Key Packets

Key packets should then be readied for each resident with corresponding labels.

The labels are made using the following process:

Create an Excel Spreadsheet with headers for: Last Name, First Name, Room, and Box.

Under each of these headers input all data for the area residents or input this data from another roster.

Save this file, open a word document and follow these steps:

Click “Tools” on the top toolbar

Scroll down to “Letters and Mailings” and select the “Mail Merge Wizard” option.

Once the program has started in the document window click the “labels” option and push “Next: starting

document” at the bottom.

Click “Next: Select Recipients”

A window will pop up asking for your label type, check the box your labels came in and select the

appropriate brand and size.

Under “Use an existing list” click “Browse” and find the Excel file you made and select it. Click “Next:

Arrange your labels”

Under “Arrange your labels” click “More items” and double click on “Last Name, First Name, Z

number, Room and Box” These will then appear in the upper left label box.

Click “Next: Preview your labels” It will then show the first resident’s information in the upper left label

box. Click “Next: Complete the merge.”

Insert the labels into your printer and press print, select “All” and then ok. The labels will then print out.

The Labeled Key packets should then be attached to the Resident’s key card with a paperclip.

Opening, Closing and Check-in Procedures

There are 4 main Housing and Residential Life closing periods during the course of the school year. The closing

times are at the end of spring, summer 1, summer 2/3 and the fall. Secretaries are required to be available during

opening and closing weeks within the residence hall. During this time,

Secretaries will help oversee the opening/closing operations, as well as be on

hand to deal with any student problems which may require special attention.

The following is a comprehensive outline of opening/closing procedures for

the residential life buildings. In preparation for opening of the halls or the

apartments, Room Condition Reports need to be completed. Once a room has

been cleaned and is ready to be occupied, a new RCR is created. Initially,

staff will need to fill in the sections for the building name, room number and

type of room. The name and student ID number sections will be left blank

until opening day. An RA then surveys the room and notes the condition next

to each item. They will either input “Good” or a description of the damage

(stained, ripped, cracked, etc.) Once the RCR is completely filled out, the RA

signs and dates above “Staff Signature Completing RCR.” The RCR is then

filed in its appropriate room folder in anticipation of opening day.


Building Rosters

The Area Secretary is responsible for updating and maintaining a current live roster on the W: drive and to keep

Business Services apprised of any changes/transfers in our resident body among our halls. The purpose of the

roster is to:

Maintain an accurate head count during check-in/check-outs of the residents among the halls.

Assist the RA’s in maintaining accurate resident head counts per floor per building. This information

can be effective during Health and Safety checks, EBI Surveys, Fire Drills etc.

Communicate with Custodial and Maintenance Staff to ensure effective and efficient room / building

turnover.

Assist with Room Transfer processes.

Provides accuracy for rosters and Key Audits.

Room Condition Reports

Oversee Room Condition Reports including current and the previous year

Ensure that RCRs are consistent with building rosters and Housing Director.

Updating RCRs to include damage noted by the resident.

RCRs should be kept for one academic year.

Room Transfers

If residents are not happy with their current room assignment they may request a transfer to another room after

the ten day freeze at the beginning of each academic period or semester. Room transfer forms can be picked up

at the Area Offices. The form must be completed and returned to the Area Office where the student resides.

The following procedures should be followed:

After the ten day freeze the resident must discuss the request with the RA and pick up a Room Transfer

Request form at the Area Office.

Room Transfers will only be approved if the space is available.

Resident will be notified if the room transfer has been approved. They will then have 48 hours to

complete all room changes.

A complete checkout must be done with an RA upon departure of the old assignment.

Residents will be able to hold both sets of keys for 48 hours.

The resident will sign their key card for their new keys.

Any Room Transfer completed without approval is considered an Improper Room Transfer. An

improper checkout fee of $150.00 will be assessed to each person involved in the improper transfer.

Disciplinary action will also result.

For a room swap both people must complete a room transfer form.

If a resident does not pick up their new keys within 48 hours of notification, their transfer approval will

be revoked.

Room Transfers may only be approved by Resident Coordinators. Student Staff cannot make this

determination.


Office Protocol

Emergencies

In any emergency situation contact the Resident Coordinator, and Police, if needed, at 7-3500. When explaining

the emergency situation, be sure to explain the following:

Who you are Where you are What has occurred What kind of assistance is required Refer to the Continuity of Operations Plan (COOP) for further information.

Listed below are some emergency concerns that you may encounter along with the proper procedures for

dealing with them.

Fire

If the fire alarm goes off while you are working, use the following procedure:

1. Contact University Police Department (UPD) at 561-297-3500.

2. Contact the Resident Coordinator.

3. Quickly close down the Area Office by securing essential items (radio and phone) and locking up.

4. Exit the building and wait for permission to re-enter.

Medical

If a student comes to you at the desk and informs you of a medical emergency, use the following procedure:

1. Contact FAU Police and explain the type of assistance needed.

2. Contact the Resident Coordinator.

Bomb Threat and Crisis Emergency Procedure

See (COOP)

EQUIPMENT SIGN-OUT

Depending on the area you are working in, there will be various pieces of equipment that residents may check

out. It is important to remember that only residents of FAU Housing and of that building may check out

equipment. These include but are not limited to:

Carts

Vacuum Cleaner

Gaming equipment

Network setup CD

Sports equipment

Others

The following guidelines detail the procedure for signing Equipment Out:

1. Sign the resident’s name and phone number in the equipment logbook.

2. Complete section marked item borrowed and put your initials on the same line in the sign-out book.


3. Inform resident that there is a one-hour time limit when borrowing the vacuum, broom, mop, dust pan or

cart. If you are the last shift of the day, please do not check out equipment within 30 minutes of the end of

your shift. Additionally, if equipment has not been returned within an hour, please call the person checking

out the equipment and remind them to bring it back.

4. Games, volleyball, and pool equipment may be checked out for two hours. Please check the condition of

the item once it is returned.

5. Inform residents that if items are not returned within the one or two-hour time limit there will be charge of

$5.00 per day assessed to their student account.

6. When resident returns borrowed item, please put date, time and your initials on the log.

Maintenance/Custodial

Each area office has a radio that can be used to

contact Maintenance and Custodial when necessary.

The radio is strictly limited to business use and is

monitored by the University Police Department.

Guidelines for radio use along with examples are as

follows:

Use the radio to call for Maintenance the dialogue

will take place as follows:

-HPT Base to maintenance -Housing 2 go

ahead.

-I have a leak in the ceiling of the HPT

Lobby. The work order has been submitted.

-10-4.

Common Radio Language

- Come back means “Repeat Yourself”

- 10-4 means “End of transmission”

- What’s your 20 means “What is your

location?”

- Did you copy? Means: “Did you get my

message?” (Only use if person doesn’t

respond)

- Land-line means telephone

Maintenance or Custodial should be contacted via

radio during emergency situations only. Instead,

work orders are the standard way of communicating

with them. There should be no long conversations

on the radio. If it is going to be a long conversation,

let the person on the radio know to contact you via

phone and give them the number.

For example:

-IRT Area Office to Maintenance, Can you

contact me on the land-line?

-What’s your extension?

-7-5000.

WORK ORDERS

The Department of Housing and Residential Life

has an online system for work orders. Follow these

guidelines to place a work order:

Access the work order system via browser at

www.myschoolbuilding.com

For Organization Number, use: 250982029

For e-mail address, use: [email protected]

For step 1 and 2 select the appropriate areas

in which the work is needed

For step 3 (Select problem type) choose

only: GENERAL MAINTANENCE or

CUSTODIAL. As a general rule of thumb,

Custodial refers to every work that involves

cleanliness (including pest control) and

General Maintenance refers to fixtures in

something that is broke or malfunctioning

In the “Please describe your problem or

request” field, always remember to include

the lines: Requested by: (Students’ name)

and Submitted by: (Your name)

Password is “password”

Click the “submit” button to finalize the

work order

It is important to be as specific as possible with the

description of the problem. Make sure to specify

side of room, specific bed, number of notches,

interior vs. exterior, etc.

To access and edit past work orders, whenever it is

possible, you have to login the page and then

proceed to the “My Requests” tab and click on the

corresponding work order number.

Remember to put in one work order for each item.

Ordering of Office Supplies

Each Secretary is responsible for maintaining

appropriate supplies for their area office. Resident

Coordinators are asked to compile lists of all

supplies which need to be restocked the beginning

of each semester. Requests are to be forwarded to


the Assistant Director, who manages the budget for

the purchasing of all supplies.

PEST CONTROL

Pest Control services the buildings every third

Thursday of each month as well as every Tuesday if

work orders have been submitted. Additional visits

can be arranged if contacted by the custodial staff.

If there is an emergency, contact the custodial staff

via radio so they can address the need.

If a student notices any bugs or pests in

his/her room or anywhere else in the

building, they should report it to the Area

Office by phone or in person.

A Work Order must be submitted through

School Dude.

Write in the date, time, building, room, type

of pest found and the particular area that

needs to be treated. Ask the person making

the request to be as specific as possible (i.e.

specific room and area where pests were

sighted and approximately how many).

POSTING POLICY

All flyers must have a housing stamp placed on them with a date and signature of person authorizing flyers.

Only the Professional Residential Life Staff may approve, stamp posters and hang them. Non-Housing

sponsored events must be approved by office of Student Involvement and Leadership before being stamped by

housing.

EQUIPMENT SIGN-OUT

Depending on the area you are working in, there will be various pieces of equipment that residents may check

out. It is important to remember that only residents of FAU Housing and of that building may check out

equipment. These include but are not limited to:

Carts

Vacuum Cleaner

Gaming equipment

Network setup CD

Sports equipment

Others

The following guidelines detail the procedure for signing Equipment Out:

1. Sign the resident’s name and phone number in the equipment logbook.

2. Complete section marked item borrowed and put your initials on the same line in the sign-out book.

3. Inform resident that there is a one-hour time limit when borrowing the vacuum, broom, mop, dust pan or

cart. If you are the last shift of the day, please do not check out equipment within 30 minutes of the end of

your shift. Additionally, if equipment has not been returned within an hour, please call the person checking

out the equipment and remind them to bring it back.

4. Games, volleyball, and pool equipment may be checked out for two hours. Please check the condition of

the item once it is returned.

5. Inform residents that if items are not returned within the one or two-hour time limit there will be charge of

$5.00 per day assessed to their student account.

6. When resident returns borrowed item, please put date, time and your initials on the log.

KITCHEN USE

The Indian River Towers, Glades Park Towers and Heritage Park Towers each have a kitchen facility that can

be used by residents. The procedure for kitchen use is similar to that of equipment sign-out.

1. Sign the resident’s name and phone number in the equipment logbook (There should be a separate

section for kitchen use).


2. Complete sections marked and put your initials on the same line in sign-out book.

3. Administer the kitchen key to the resident.

4. IMPORTANT: When the resident returns the keys for the kitchen, be sure to check that the area has

been cleaned and all trash removed. Also, make sure that nothing is missing or damaged. If everything

is in order. If the kitchen area has been damaged, note specific damages or if left dirty in the equipment

logbook. If damages are found, notify the RC and maintenance and/or custodial.

REFUND POLICY

Washer and Dryer

If a student loses money in a washer or dryer they can report this to the Area Offices. The student will receive a

refund for the money from the area secretary that is provided by MacGray.

Make sure to post an Out-of-Order Sign on the machine that is not working properly immediately after

machine is reported.

Vending Machines

When a student loses money in the vending machines, they need to go to the Owl Card Office at the Student

Union. They will be able to process their request for refunds.

Make sure to post an Out-of-Order Sign on the machine that is not working properly immediately after

machine is reported.

TOURS

If visitors come to the desk and asks to be given a tour the Area Secretary as well as the desk worker at the time

(RA/SA) may show tour room if applicable. If tour room is not available you relay visitors to a residence hall

that does provide a tour room. Before showing tour room make sure area office is covered by a staff member.

The desk should not be left unattended.


DEPARTMENT OF HOUSING AND RESIDENTIAL LIFE

University Housing Central Office

Florida Atlantic University

Boca Raton, Florida 33431

Telephone: (561) 297-2880

Fax: 561-297-2881

Algonquin

1900 Dade Avenue


Telephone: (561) 297-5200

Fax: (561) 297-1353

Glades Park Towers (GPT) Area Office

815 Indian River Street


Telephone: (561) 297-5340

Fax: 561-297-5344

Heritage Park Towers (HPT) Area Office

1800 Brevard Court


Telephone: (561) 297-5200

Fax: 561-297-1353

Indian River Towers (IRT) Area Office

815 Indian River Street


Telephone: (561) 297-5000

Innovation Village Apartments North (IVAN)

Area Office

980 North University Drive


Telephone: (561-297-5750

Innovation Village Apartments South (IVAS)

Area Office

990 North University Drive

Boca Raton Florida 33431

Telephone: (561) 297-5700

University Village Student Apartments (UVA)

Area Office

1880 East University Drive

Telephone: (561) 297-5029

Fax: 561-297-5022

Harriet L. Wilkes Honors College Residential

Life Office

Location: MacArthur Campus

Jupiter, FL 33458

Telephone: (561) 799-8828

Fax: 561-596-8826


DEPARTMENTAL HOURS

Central Housing Office:

Monday – Friday 8:00AM – 5:00PM

Saturday & Sunday Closed

Maintenance: Monday - Friday 8:00 AM – 6:30 PM.

Saturday & Sunday 8:00 AM – 6:30 PM.

Custodial: Monday - Friday 8:00AM - 4:30 PM

Saturday & Sunday 6:00AM – 2:30 PM

University Village Apartments:

Monday-Friday 8:00 AM - Midnight

Saturday & Sunday 10:00 AM – 10:00PM

Indian River Towers: 24 hours

Heritage Park Towers: 24 hours

Glades Park Towers: 24 hours

Innovation Village Apartments North: 8:00AM

– 2:00AM

Innovation Village Apartments South: 8:00AM –

2:00AM

All hours are subject to change due to staffing

patterns, holidays, semester breaks, and summer

semesters.

HOLIDAY COVERAGE

There are eight (8) university holidays throughout the year. The holidays are as follows:

Labor Day Independence Day

Veteran's Day Memorial Day

Thanksgiving and the day after Martin Luther King Holiday

Christmas New Year’s Day

Semester Break: After each semester (Fall and Spring) Florida Atlantic University has a break in academics.

After the Fall Semester FAU goes into Winter Break, however residents are not required to leave and/or check-

out of their room. After the Spring Semester summer school begins. Students who register for school and sign

up for housing for the summer session will be able to live on-campus provided they sign up and pay for break

housing.

Spring Break: Florida Atlantic University, during the Spring semester takes an academic break for one week

(dates vary from year to year). Residents are not required to leave campus and are allowed to live in Housing

during this period.

There will also be times during the year that offices may change their hours of operation (periods of time when

classes are not in session). Any shift in hours will be posted.

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