are tablets changing the game for field service?
TRANSCRIPT
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Are Tablets Changing the Game for Field Service?
Presenter: Tracy Crowe, NetMotion Wireless
A Utility Survey Presented to NetMotion Wireless by PennEnergy Research
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Agenda
About the Survey
About NetMotion
What Devices are Currently in Use?
How Quickly are Tablets Being Adopted?
What are the Benefits of Adopting…Do They Have a Future?
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About the Survey
Goals
• Determine the current / potential impact tablets have made
• Determine the types of tablets being deployed
• Determine the challenges impacting adoption of tablets
Target Audience
• Electric, gas and water utility industries within the PennWell database
• Responses from a North American audience (Engineering, Operations & Maintenance)
• Responses were received from 264 individuals
Logistics
• Questions were submitted by NetMotion Wireless
• Conducted by PennEnergy Research
Confidence Level Survey is 95%
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NetMotion Wireless
Ensure Your Mobile Deployment Success • Remove the roadblocks to a more productive mobile workforce
• Better control over the economics and security of mobile deployments
Enterprise Mobility Management Software Company • Founded in 2001; Multiple mobile technology patents
• Core competencies: Connectivity, Visibility & Control for mobile workforces
• Pioneer & global leader in Mobile VPN category of EMM space
Over 1 Million Users – SMB to Fortune 100 • 98% overall satisfaction rate
• 97% maintenance renewal rate
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About the Respondents – Type of Organization
Investor-Owned Utility - Electric 48.1%
Investor-Owned Utility - Gas 1.7% Investor-Owned Utility -
Electric & Gas 2.2%
Municipal Utility / Public Power 28.1%
Rural Electric Membership Corporation
7.4%
Government Owned Utility 1.3%
Other 11.3%
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About the Respondents
1 - 49 12.1%
50 - 199 10.4%
200 - 599 14.7%
600 – 1,999 13.4%
2,000 – 4,999 18.6%
5,000 – 19,999 20.8%
20,000 – 49,999 5.2%
50,000 + 4.8%
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Less than 25 28.8%
26-100 23.1%
101-250 12.5%
251-500 6.4%
More than 500 29.2%
Number of Employees
Size of Mobile Workforce
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Why Portability & Mobility Are So Important
Percentage of time mobile field workers spend at job sites / working in trucks
0% 1.7%
1-25% 20.3%
26-50% 25.1%
51-75% 31.2%
76-100% 21.6%
Considerations: • Convenience • Usability • Connectivity • Security
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Types of Devices Being Used to Access Mission Critical Applications?
Laptop/Rugged Laptop 69.3%
Tablet 8.2%
Smartphones/Handheld 20.3%
Other 2.2%
Yes – IT issues the mobile device
68.6%
No – the field worker brings their own device (BYOD)
12.5%
Both – we have a mixed environment (IT issued/BYOD)
18.9%
Device Type
Corporate Issued or BYOD?
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Other Types of Corporate-owned Devices Being Deployed?
Yes 12.6%
No 87.4%
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0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Cell PhonesWalkie Talkie /
Push to Talk PDAs/ HandheldsOther
Breakdown by Device Type
(* = GPS/Garmin-GIS, metering devices, digital cameras, specialized desktop units, etc.)
*
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Corporate 32.9%
BYOD 67.1%
What Mobile Devices are Corporate-owned?
Corporate 66.7%
BYOD 33.3%
Smartphones/Handheld Tablets
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Breakdown of Operating Systems on Mobile Devices
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Laptops Tablets
37%
45%
11%
3% 3% 1%
Windows XP / Vista Windows 7
Windows 8 Mac OS
Linux Other (Win 95/98/NT)
Based on respondents deploying the OS
29%
11%
5% 18%
30%
6%
Windows 7 Windows 8 Pro
Windows 8 RT Android
Apple iOS Other (Win XP/unknown)
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Switch 3.9%
Mix 61.8%
Supplement 31.6%
Other 2.6%
Are Tablets Replacing or Supplementing Laptops?
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What Drove Replacement Decision?
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
CostEase of
UseLight
Weight VersatilityPortable
ReliabilityCorporateDecision Platform
testing Don't Know
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Are You Planning to Deploy Additional Tablets Within 6-12 Months?
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Not ruggedenough
Battery lifeApplicationsnot available/supported
Form factorOther
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Considerations: • Will costs drop enough to offset lack of ruggedness?
• Will enterprise application support for Win8/8.1 eventually drive uptake of Windows tablets?
Yes 51.1%
No 48.9%
Reasons for Why Not
(* = Cost, Functionality, Knowledge, Company policy, Security, Workforce)
*
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Operating System For the Tablets Being Considered for Deployment
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
Windows 7
Windows 8
Android
Apple iOS
No Preference
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Reason for Operating System Selection
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0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
100.0%
1st
2nd
3rd
Compatibility with existing enterprise infrastructure
Applications supported by the operating system
End User Requests
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Top 3 Challenges in Deploying and Managing Your Tablet Deployment?
17
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
Challenge 1 Challenge 2 Challenge 3
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Summary
Tablets do have advantages over legacy technologies
• Multi-function – communicator, camera, computer
Tablets are still in early adoption phase for field service workers
• Convenience and portability early drivers
• Market is still open to any of the tablet vendors
Game Changer for Field Service?
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Q&A
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Thank You! Tracy Crowe, Director – Product Marketing
NetMotion Wireless