april 2005 issue no. 132 trust news
TRANSCRIPT
April 2005 Issue No. 132 Chelsea and Westminster Healthcare NHS Trust
Trust NEWSHeather’s view – newsfrom the ChiefExecutive
- page 2
What patients said about ouremergency andoutpatientdepartments -results of the lastpatient survey
- page 12
How clean isyour hospital?How weperformed in thelast PEATinspection
- page 13
In thisissue...
Are you thinkingIt was all hands on deck on Monday 28 Februaryas staff across Chelsea and Westminster launcheda range of initiatives for NHS Think Clean Day.
Five staff from Chelseaand Westminster got toenjoy a taste of powerwhen they visited one ofBritain’s most famousaddresses – 10 DowningStreet.
They were there as partof a special receptionhosted by Prime MinisterTony Blair and MrsCherie Blair on 21 March2005 to recognise thehard work of non-clinicalstaff working in the NHS.
Staff includedReceptionist BernadetteO’Connell, Jeff Fournierfrom Catering, AnisaAbdul from the CoffeeShop, Housekeeper MariaGuerreiro and PorterMiya Ahmed Patel.Exclusive photos andinterviews will be in thenext issue of Trust News.
Trust News unmasksthis month’s Super Heroin the first employee ofthe month
award.Don’t
forget toplace
your votefor nextmonth.
See page 7.
It’s Hand Hygiene Week in April –
find out what’s happening – see pages 10 & 11clean?
■ Pictured busting those bugs is Housekeeper from LordWigram Ward Juliet Williamson and Juggling John.
Stop press...
cleaning and the benefits ofgood hygiene across thewhole of the NHS.
It is designed to promotea team approach to cleaningand infection control as wellas demonstrating what canbe achieved in a shortlength of time.
This month’s Trust Newsreveals some of thehighlights.
Find out who won an‘Oscar’ for replacing themost signs and why wewere praised by theDepartment of Health.
Think Clean Day is anew scheme aimed atraising the profile of
Jenny Hill – Vice Chairman and NonExecutive Director for 11 years – isstanding down at the end of themaximum time allowable for a nonexecutive of this Trust.
Over the years Jenny has made asignificant contribution to the Trust andwe will miss her energy, enthusiasm andexpertise in helping to take the Trustforward.
★★★★A new financial year begins in April,
but let us just pause and celebrate thesuccess of last year where we haveachieved our targets for:● Total time in A&E – four hours or less● Outpatients waiting times ● Outpatient and elective (inpatient and day case)
booking● Cancer – two week wait● 12 hour waits for emergency admission via A&E
post decision to admitWe are also close to financial balance. On the
secondary targets, we have achieved 76% complianceon Information Governance – this is a significantimprovement on last year. A&E staff worked flexiblyover the Easter weekend (adult and children) to ensurewe met the 98%.
The Trust Board joins me in thankingeach of you for your tremendouscontribution.
★★★★As we continue to develop our services
we are embracing the 10 high impactchanges launched in March, known asIMPaCT (see page 5). I am keen that weincorporate our service changes into astructured programme of serviceimprovements with the aim of improvingthe quality of patient and staff experience.
★★★★Over the Easter weekend the SurgicalDirectorate, working with ISS Mediclean,
re-located each surgery ward so that we can separateemergency from elective cases to maximise theefficiency of the Treatment Centre and to minimise thecancellation of operations.
We are about to launch the Corporate Plan for2005/06 and each Directorate has its own plan – doyou know the key objectives of your part of the service?
★★★★Diversity and equality is a key objective and I would
like to thank those members of staff who joined theExecutive Team Away Day to share their experience andto provide us with insight to help us lead a more fairorganisation.
by the Chief Executive, Heather LawrenceHeather’s view
Drawings by children affectedby the Tsunami disaster willbe exhibited at the hospitalduring the first two weeks ofMay.
The drawings were brought hereby House Officer Natalie Ryan. Shehas just returned from Sri Lankawhere she was helping out in clinicsfor victims of the disaster. Nataliespent many hours with the childrenduring special drawing sessions.
Dr Natalie Ryan said: “Thesessions were an excellentopportunity for us to talk to thechildren about their fears. Thechildren insisted that we bring thedrawings back with us and wethought it would be a wonderfulidea if we could exhibit the drawingsand perhaps sell them to raisefunds.”
Hospital Arts made space availableespecially for the children’s pictures.The exhibition will run from May 1until May 14. All pictures are forsale at £25 each and all proceeds willgo to the children who suffered inthe Tsunami disaster.
A pictureof hope
The fifth annual Cardiology forGeneral Practitioners course washeld at the Trust in March.
It was organised by Trust CardiologyConsultant, Dr Simon Davies, GPPrincipal at Knightsbridge Medical Centre,Dr Mark Sweeney and the Post GraduateCentre. The course had an impressiveturnout with 75 attendees. The NationalDirector for Heart Disease, Dr RogerBoyle was also a speaker on the day.
■ Pictured from left to right on the dayare Trust GP Registrar, Dr FionaWarner; National Director for HeartDisease, Dr Roger Boyle; GP PrincipalDr Mark Sweeney; Trust GP RegistrarsDr Richard Drewry, Dr Simon Jamesand Dr Debbie Hipps; former Trust GPRegistrar, now GP Principal atFairbrook Medical Centre inBorehamwood, Dr Harjeev Rai andanother course attendee.
Cardiology GP course
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On the move...It was a busy Easter weekend for staff at Chelseaand Westminster as Lord Wigram, David Evans andSt Mary Abbotts wards moved to their new homes.
The move was in part toaccommodate 28 dedicatedshort stay beds on RainsfordMowlem ward which arepart of the hospital’s new
£5.6m Treatment Centrewhich will be opening soonon the ground floor.
According to Paul ThomasClinical Nurse Lead forSurgery and Private Patientsit is also about a new way ofworking to improve care forpatients.
Paul explained: “The shortstay beds on RainsfordMowlem Ward have directlift access to the newTreatment Centre so patientsbeing treated have easyaccess to the ward if theyneed to stay overnight or fora few hours while theyrecuperate.
“We also used thisopportunity to look at whatbeds and specialties we haveon other wards and whetherwe can make anyimprovements to the patientjourney.
“We have decided to
separate emergency andelective (planned) care whichshould help to ensure thatfewer operations arecancelled because ofemergencies. This includesdedicated beds on DavidEvans wards for peopleundergoing orthopaedic
Lord Wigram is nowsituated by lift bank D onthe 5th floor (where DavidEvans ward used to be).Specialties now includeplastics, trauma andorthopaedics and handroom. Sister HollyAshforth ext 8523David Evans is now on the3rd floor by lift bank D(where St Mary AbbottsWard used to be).Specialties include bookedorthopaedic beds. SisterCaroline Evans ext 8522St Mary Abbotts is nowsituated on the 5th floorby lift bank C (whereLord Wigram ward usedto be). Specialties remainthe same and includegeneral surgery andcolorectal surgery. SisterKristi Van Rosenveld ext8602Rainsford Mowlem Wardis now home to 28 shortstay beds. Sister HannaKeltikangas ext 2797
procedures such as hip andknee replacements.
“We would like to say abig thank you to all staffincluding ISS Medicleanwho worked over the Easterbreak and also to ourpatients for theirunderstanding.”
Time to kick the habit? National No Smoking Day took place on 9 March. The Occupational HealthDepartment at the Trust organised a stand near the canteenpromoting the day’s theme of ‘Wake up to No Smoking’.
The first No SmokingDay was in 1984 and sincethen almost one millionpeople have stoppedsmoking.
Post Room SupervisorTony Maraj is picturedwith Occupational HealthNurse, Helen Som-Mante.
On the day staff wereable to check their bloodpressure and carbonmonoxide levels. Fitnesstrainers from Fitness Firstgym were also available forgeneral health advice andcomplementary treatmentswere offered by Napiers,the herbal health care shop. ● For more information onhow to give up smoking,phone the NHS SmokingHelpline 0800 169 0169.
Also visit the website:www.givingupsmoking.co.ukYou can also phone the
Kensington and ChelseaPCT Quit helpline on0800 085 9147.
What’s movedwhere?
■ Occupational Health Nurse Helen Som-Mante checksPost Room Supervisor Tony Maraj’s blood pressure.
■ Pictured from left to right are Charge Nurse Alan Healy-Cunningham, Sister Holly Ashforth, Senior Staff Nurse MayWesley, Sister Kristi Van Rosenveld, Clinical Nurse Lead forSurgery Paul Thomas and Sister Sharon Doyley.
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Do you have a storyfor Trust News?
It might be somethinginteresting, exciting, or
remarkable that acolleague is doing.
It might be a change inyour services or
facilities. Whatever it is, we
would be pleased tohear from you.
Call Jeanette Albert onext 6829 or Sarah
McKellar on 020 7808 9899 or email
SPOTLIGHT ON... SPOTLIGHT ON...
... Clinical Coders
Government hasintroduced the newPayment By Results scheme
that all inpatient episodesare coded on time andaccurately to ensure theTrust is reimbursed for allthe patients they havetreated.
“The hospital admitsmore than 50,000 patientsa year and there are strictmonthly deadlines forcoding to be completed. Inorder for this to beachieved we rely on theavailability of accurate andlegible documentationwhich details the maincondition treated orsymptom(s) investigated (ifit’s an injury, how did theinjury occur and where),
other conditionsaffecting the patient’s
stay, chronic illnesses, andthe medical procedures oroperations they received.
“Incomplete orunavailable documentationcan make a huge differencein the amount of money wecan claim. For example anAcute Myocardial Infarction(in other words, a heartattack) with complications(e.g. respiratory arrest, post-operative infection etc.) ischarged at £3676* and anAcute Myocardial Infarctionwithout complicationswould only be charged at£1775*.
“Not only is it importantfor the correct informationto be recorded for patientsbut it is also important tohighlight the effect thiswould have on funding aswell.”
If you would like moreinformation, please contactthe Clinical CodingManager on ext 2893.
■ Above: Clinical CoderJoanna Manby-Brook iswith ConsultantOrthopaedic Surgeon, MrJonathan Lavelle.
(* Prices do not include MarketForces Factor (MFF))
What happens with all the information thehospital receives and records on the 50,000 patientswho are admitted to this hospital every year?
Find out here in this month’s spotlight which fallson the Clinical Coding Team.
The hospital’s team of ten clinical coders isheaded up by Manager Vicki Phan she says thatwhat they do is importantnot only to ensure theTrust gets the fundingit needs but alsoprovides valuableinformation for futureplanning andbudgeting ofservices forthe Trust.
which is effective fromApril 2005 for all NHSTrusts. Therefore it is vital
The team spends its timeabstracting informationfrom patient recordsregarding conditions andtreatments receivedwhilst in hospital.
The information is thenconverted into codes usingthe World HealthOrganisation InternationalStatistical Classification ofDiseases and RelatedHealth Problems (ICD10)for diagnoses and theOffice of PopulationCensus and Surveys(OPCS4) for operationsand procedures.
Vicki joined the Trust inDecember having workedfor two years at the RoyalLondon. Vicki qualified inHealth InformationManagement in SydneyAustralia. Vicki said: “Thecoding process allows forstatistical data to begathered on the typesof patients treated by thehospital and the cost intreating them.
“This is particularlyimportant as the
■ Pictured from left to right are Clinical Coding Manager, Vicki Phan, with ClinicalCoders, Metty Higgins, Jefferson White, Joanna Manby-Brook, Sue Brown, Abigail Long,Jean Litchfield and Raje Doshi.4
In March the Trust launched IMPACT - a newinitiative which will bring together everyone’sefforts to improve services for patients.
Making an IMPACTIMPACT stands for
IMproving services forPatients At Chelsea andWestminster Trust. It is partof a national scheme whichaims to support hospitals indelivering improvements inkey areas including patientand staff experience, accessto services, quality and safetyand value for money.
More than 55 peopleattended a special event heldin the Postgraduate LectureTheatre from clinical andmanagerial staff as well asour partners from thePrimary Care Trusts andStrategic Health Authority.At the event Dr ColinBunce, one of the leadclinicians for the national
programme, presented datafrom the hospital - whichhad been analysed by theModernisation Agency.
Medical Director Dr MikeAnderson who attended theevent said: “We need tothink differently about theway we work as it will soonbe required to complete thewhole patient journey fromGP to treatment within 18weeks - making it essentialfor us to co-operate closelywith our partners in primarycare.”
Senior Nurse in maintheatre recovery Kit Burnettsaid: “The content waspertinent and interesting. Itencouraged us to thinkabout the way we manage
our beds with examples fromelsewhere. In a way it wasgood to hear that mostplaces have the sameproblems that we do.”
Catherine Andrews, whowill be taking a co-ordinating role in the worksaid: “I am so glad that thesession was so well received.Ways of working that aredeveloped around the needsof the patients rather thanthe service are far morelikely to be successful.”
The IMPACT team, led
IMPACT RegisterTeam ...............................................................................
Department ....................................................................
Contact name.................................................................
Contact number.............................................................Your improvement Please tell us what you are doing/would like to do tomake things better for our patients.
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by Executive DirectorAmanda Pritchard, are keento hear about the good workyou are doing to makeimprovements so they canoffer support and share goodpractice.
Please complete the tearoff slip and send toCatherine Andrews in theModernisation Office,Management One, LowerGround Floor. Thisinformation will then becollated and communicatedthrough the organisation. ✃
■ Staff at the IMPACT event
Friends donate life saving equipmentLife saving equipment hasbeen donated to theEmergency Department byThe Friends of Chelsea andWestminster.
Sister in the EmergencyDepartment Andrea Travers-Schwarz asked the Friendsfor money to purchase someequipment. The Friendskindly agreed to buy itemsfor the department. Theseincluded a Doppler machine,used to check the heart beatof babies; a portable suctionunit to clear any obstruction
from patient’s airwaysduring movement, and fourdrip stands were also
donated.Andrea said: “We now
have items that we never had
before because of TheFriends. We always had toborrow them. The Friendshave been great. I would liketo thank them again onbehalf of the department.”
■ Pictured (left to right)with pieces of equipmentdonated to A&E by theFriends are, Friends,Sandra Smith-Gordon andJane Weston, Sister inA&E Andrea Travers-Schwarz, A&E ConsultantDr Jeremy Booth, andFriend Sally Jones.
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This month we will be assessed against a national initiative set by theGovernment to improve the working lives of our staff.
A Validation Team made up of three assessors and a Team Leader will beon site for a week talking to staff across the hospital about their experiences.All NHS Trusts have to achieve Improving Working Lives Practice Plusstatus by April 2006.
Here is a reminder of some of the initiatives we have introduced tosupport the Improving Working Lives programme.
Amber Payne, pictured,who has been working atthe Trust for the last yearas a Childcare Co-ordinator is nowextending her role to helpmembers of staff who havecaring responsibilities.
Many people combinework commitments withcaring for elderly ordisabled relatives andAmber will be looking atways that theseindividuals can be
supported. As Working Family
Advisor, Amber willcontinue to develop thesupport available forparents.
To contact Amberemail: [email protected]
A carers focus group isplanned in the nearfuture and if you wouldlike to participate pleasecontact Amber on ext2852.
Improving Working Lives... Improving Wo
special rates to Trust staff. Lunch time information
sessions take place for staffon issues such as travel,fitness and healthy living.
Training anddevelopment
A number of programmes toenhance management andleadership skills are availableto staff.
The Learning Curve is
Healthy workplaceBriefing sessions on securityawareness will be takingplace. A risk assessment ofsecurity in all areasthroughout the Trust will becarried out so that action istaken to protect staff.
Relationships have beenfostered with a number oflocal businesses that offer‘healthy’ goods and servicesto provide discounted and
Equality anddiversity
An Equality and DiversityGroup and a Gay andLesbian Staff Associationhave now been established.A Black and MinorityEthnic group is in anexploratory stage anddiscussions are underwaywith employees withdisabilities.
A Trust-wide equality anddiversity conference isplanned for May 2005.Watch this space!
Tackling bullying andharassment
If you have any concerns orwant advice on bullying orharassment then you can getin contact with ourconfidential HarassmentAdvisory Service.
There are six harassmentadvisers and a 24-hourconfidential freephone (0800269616) counselling servicefor staff and their immediatefamily.
Staff involvementand communication
Staff are involved in a rangeof committees across theTrust to ensure that they arefully informed and engaged.For example the Trust’sConsultative Committee(Negotiating Group) andJoint Management TradeUnion Committee(JMTUC) meet monthly.
Medical Staff Committeesalso meet regularly. Staff Siderepresentatives attend thecorporate induction sessionsto promote staff involvementand union/professional bodymembership. There is alsoactive promotion of TradeUnion membership andinvolvement by managers atall levels.
expanding its service withthe recruitment of eight newLearning Assistants and anexpansion of its service tocover two evenings andweekends.
The Learning Curve is anaccredited ECDL centre andhas embarked on achievingthe British LearningAssociation Quality Markfor Learning Centres byDecember 2005.
The Trust has a dedicatedstate-of-the-art computertraining facility where staffcan access a wide range oflearning materials to supporttheir own personal andprofessional development aswell as study for the ECDL.
Flexible retirement,childcare and
support for carersPensions information iscommunicated to staff pre-employment, at inductionand at appropriate careerstages. The Trust providesfinancial planning for lifecourses and pre-retirementseminars. Information onpensions and financialplanning was made availableduring the Valuing StaffWeek held in August 2004.
If you would likefurther information ordetails on any of theabove initiatives, contactCaroline Chalmers,Corporate HR Adviser,on ext 5930.
■ Pictured is Trust Midwife Lorraine Thomas talking toDavid Lloyd Leisure Centre Sales Advisor Georgina Kayeat a special information stand set up in front of thehospital canteen.
Fighting fit
Caring for the carers
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Congratulations to Senior House Officer Dr Jatinder Kaur whois the inaugural Employee of the Month. Jatinder works onAnnie Zunz Ward and was nominated by a number of hercolleagues because of her excellence in patient care, team work,friendliness and commitment.
orking Lives... Improving Working Lives...
If you would like to nominatesomeone you feel has gone that extramile to bring a smile to your facethen place your vote now.
Every month we are looking forpeople to unmask our super heroes.
Winners will appear in Trust Newsand receive a month’s freemembership to David Lloyd Leisure
Centre. Nomination forms areavailable from the intranet (underHuman Resources) or from HumanResources Office 9, Lower GroundFloor, Chelsea and WestminsterHospital. Forms can be submitted tothe nomination box in Office 9 oremail [email protected]
This month’s Super Hero
Celebration of successA special event was held for staff inFebruary to celebrate the CreatingCapacity project - aimed at helpingnon-clinical staff develop their skills todo clinical tasks.
The project went live in January 2004and since then about 15 candidates havestarted the challenging educationalprogramme to expand and develop theirroles.
The programme starts with a twoweek orientation at Thames ValleyUniversity followed by weekly studydays. By the end of the programme thecandidates are expected to havecompleted an NVQ, either ECDL(European Community Driving Licence)or CLAIT (Computer Literacy andInformation Technology) and theirCreating Capacity portfolio.
Radiology Department Assistant,Shelley Lockey and Teaching andAssessing Trainer in Venepuncture, JegaKathirvel have completed theprogramme.
Jega has progressed from being aphlebotomist to training and teachingother phlebotomists – she maintains
quality within the department andcontributes greatly to the educationalinfrastructure.
Maternity Support Worker LyndaMaxwell was also nominated for theNAICE Adult Learner Award.Congratulations also go to all
Jegathambal Kathirvel, CorinneLambert, Virginia Nedd-Smith, DaveWoolnoth, Hossam Fadl, ShellyGrimmond, Fatima Hassan, LyndaMaxwell, Keith Phillips, MiraSarsekeyeva, Ademola Adekoya, Emma Roach.
■ Pictured (l-r) are, Mira Sarsekeyeva, Assistant Teaching and Training Assessorin Phlebotomy; Emma Roach, Assistant Health Practitioner in Main Theatres;Virginia Nedd-Smith, Assistant Health Practitioner in Main Theatres; AdemolaAdekoya, Assistant Teaching and Assessing Trainer in Phlebotomy; ShellyGrimmond, Healthcare Assistant in the Discharge Lounge; Fatima Hassan,Maternity Care Assistant; and Lynda Maxwell, Maternity Care Assistant.
Vote for your Super Hero
Staff Nurse Lorraine Doylesaid: “Dr Kaur is at all timesprofessional towards patients andstaff. She works way beyond hercall of duty and always manages
a smile.” StaffNurse CaroleAduane said: ‘’She
is approachable,always
cheerfuldespite aheavyworkload.”Jatinderwasawarded amonth’s
member-ship to theDavid Lloyd
Leisure Centre. Other staff members who
deserve particular mention thismonth are Staff Nurse in EarlyPregnancy Assessment UnitRebecca Lyons, Acting Sister onDavid Evans Ward May Wesley,Specialists Nurse Emily Knoxand Acting Sister Lord Wigram,Holly Ashforth.
■ Dr Jatinder Kaur
NHS Think Clean Day... NHS Think CA little bit of Hollywood glamour came to Chelseawhen staff on William Gilbert ward received an ‘Oscar’from Chief Executive Heather Lawrence – not for theiracting skills but for winning the hospital’s ‘signamnesty’ competition.
As part of NHS ThinkClean Day, wards anddepartments across thehospital were asked toreplace all paper notices withnew laminated ones. Morethan 200 signs were replacedacross the whole hospital.
William Gilbert Wardreplaced the most signs sopicked up the ‘Oscar’ and a£50 gift voucher. Sarah Perryfrom Paediatric Theatreswon the Cleaning Quiz andpicked up the ‘How Clean isyour House?’ book from thepopular TV series.
There was even free coffeeand pastries for staff whenthey picked up their newsigns from the main mall onthe day.
If you were visiting thehospital there was noescaping Juggling John whoseemed to pop upeverywhere offeringinformation and a free squirtof alcohol gel to passers by -certainly adding a bit of funto the day.
Soft Services ManagerPhilip Holmes said:“The sign amnestywas a great successand I would like tosay a big thank you
to Andy Denton who spenthours laminating!”
There was also praise foreveryone’s efforts to ‘thinkclean’ when the Departmentof Health received a callfrom a visitor to the hospitalwho was really impressedwith the campaign -especially Juggling John!
Director of NursingAndrew MacCallum said:“NHS Think Clean Day isan opportunity for us tocontinue to raise the profileof cleaning and goodhygiene with our staff andthe local community. Weneed everyone’s support tohelp us make this hospital acleaner place.
“A clean, tidy environmentis essential for the safertreatment of our patients.We know from our recentpatient survey thatcleanliness is a top priorityfor our patients andvisitors.”
General Manager ofFacilities Helen Elkingtonsaid: “A great success on the
We needeveryone’ssupport to
help us makethis hospital
a cleaner place
■ Facilities Co-ordinatorAndy Denton is busylaminating on Think CleanDay in the Main Mall.
■ Staff Nurse Niva Moutoussamy is picturedaccepting a special ‘Oscar’ and prize for WilliamGilbert Ward from Chief Executive Heather Lawrencefor having the most improved signage in the hospital.
■ Collecting a prize for Paediatric Theaimproved signage area is Administrator Chief Executive Heather Lawrence and J
■ Pictured with Juggling John is Mr Sultan Nanji in theHospital Main Mall.
’
‘
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Clean Day... NHS Think Clean Day...
day was the centralisedprinting service for signs.We are looking at ways inwhich we may be able toprovide this service in thelonger term.
“We also had lots ofinterest from the publicwhich was really positive.
“Thanks also go to ISSMediclean for donating theprizes and refreshments.”
How you canhelp us...
• You can help to keepthe hospital clean. Ifan area is not up toscratch you canspeak to the nurse incharge on the ward orpick up phone andcall the Facilities HelpDesk on ext 2424.
You can talk to thePALs office basedopposite theescalators on theground floor.
• You can also helpstop the spread ofbugs by washing yourhands and using thealcohol gels.
atres being the runner up mostSarah Perry (centre) withJuggling John.
■ Visitor James Kendall is reading all about keeping ahospital clean.
■ Radiographer Susan Pearse (right) with StudentRadiographer Charlotte Ansell are pictured with JugglingJohn on NHS Think Clean Day.
■ Pictured thinking clean with Juggling John on Thomas Macaulay Ward arefrom left to right, Staff Nurse Anchen Van Stormbroek, Charge Nurse Alex McKenna andStaff Nurse Georgina Simonelli.
■ Ten year old LamiceKheir is showing off herclean hands in the HospitalMain Mall.
We are still thinkingclean... if you would like asign or poster laminatedfor your ward ordepartment – a laminationservice is available. All youneed to do is email thetext of your new and oldposters, signs or notices toLaminated Signs Service(on the Trust email list).Our Trust Facilities Teamwill print (in colour ifneeded), laminate, deliverthem and even provide theBlutack!
Laminationservice
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TIME VENUE EVENT SUITABLE FOR REFRESH BOOKINGMENTS REQ
9:30 - 15:00 Academic Atrium Sponsor’s Exhibition All staff in C&W and PCT ✔ ✘Lower Ground floor LBB String Quartet-Emanual Ensemble (12-2pm);
Hand Reflexology; Continental Breakfast;Free Draw for Hamper; Buffet Lunch;Food Safety Stand and Video Show
12.15 - 12.45 Post-Grad Seminar Rm Decontamination. The Local and Decontamination Lead and Lunch ✔13.00 - 13.30 Lower Ground floor LBB National Overview. Olga Sleigh TSSU; Ward Sisters; Lead
Nurses; Budget Holders
14:00 - 15:00 Post Grad Seminar Rm “Don’t count your chickens.....” A&E; Jr Drs Coffee & ✔Lower Ground floor LBB Examining the implications of an avian flu Qualified nursing staff, Biscuits
epidemic. Dr Mark Atkins, Consultant Virologist
08.15-9.15 Theatre Coffee Room New National Decontamination Online Theatre Staff ✔ ✘5th floor, Main Theatres Training. Carl Bradley, Programme MarketingLLC Manager, Intuition Ltd
10.00-12.00 Outpatient and Hand Hygiene Roadshow with Infection All staff ✔ ✘Inpatient areas Control Nurses and Link Professionals
10.15-10.45 Post Grad Lecture Th’tre Infection Control at the Chelsea and New SpRs ✘ ✔Lower Ground floor LBB Westminster. Roz Wallis, Senior Nurse
Infection Control
14-14.30 Lord Wigram Day Rm Aseptic verses Clean Technique. Surgical Nurses ✔ ✘14.45-15.15 (previously DEV) Kumal Rajpaul, Tissue Viability Nurse
14.-14.30 Venue to be confirmed TB - an overview Medical Nurses ✔ ✔14.45-15.15 Medical Directorate Leslie Ruta, TB Nurse Specialist
12-13.00 Post Grad Seminar Rm Use and Abuse of Antibiotics SHOs ✔ ✘LGF LBB Dr Kieran Hand, Antibiotic Pharmacist & (Protected time)
Dr Berge Azadian, Consultant Microbiologist and Director of Infection Prevention and Control
13.00-14.00 Post Grad Lecture Th’tre “Infection Control Issues in Building and Estates, Project Team and Lunch ✔Lower Ground floor LBB Maintenance Projects”. Dr. Peter Hoffman, Facilities Staff
Senior Clinical Scientist, Health Protection Agency. Introduced by Andrew MacCallam,Director. of Nursing
9.15-9.45 Pathology Seminar Rm Hand Hygiene Training for Supervisors Supervisors: Caterers, ✔ ✔2nd floor LBD Euan MacAulson, Environmental Health Housekeepers, Porters,
Trainer, Westminster Borough Facilities,Volunteers
10.00-12.00 Outpatient and Inpatient Hand Hygiene Roadshow All staff ✔ ✘areas Infection Control Nurses and Link Professionals
10.00-10.30 Pathology Seminar Rm Food Hygiene Update. Euan MacAulson Caterers, Housekeepers, ✔ ✔2nd floor LBD Environmental Health Trainer, Westminster Facilities
Borough
12.00-13.00 Staff Restaurant Jazz. Tommaso Starace Trio All staff, patients and visitors ✘13.00-14.00 Staff Restaurant Quiz. Quizmaster: Hospital Radio’s Quiz Wiz All staff ✘ ✔14.00-15.00 Pathology Seminar Rm Preventing Infections in Critically Ill Patients ICU, Burns Unit, Neonatal ✔ ✔
2nd floor LBD Dr Azadian, Consultant Microbiologist Unit
14.15 -15.00 Post-Grad Seminar Rm Urinary Catheter Infection. Nurses in Medical and ✔ ✔Lower Ground floor LBB The value of silver alloy in prevention Surgical Directorates, Midwives
13.30-14.00 Anaesthetic Library IV Line Infection Prevention. Shona Perkins, Anaesthetists ✔ ✘5th floor Infection Control Nurse
HAND HYGIENE AWARENESS WEEK 2005M
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• You are welcome to attend any session other than the ‘Protected Time’ sessions. The ‘Suitable For’ column is only a guide.• To book to teaching attend sessions please ring ext 8264 or email ‘PA to Infection Control/TB’• Please note that where booking is requested it is to assist in estimating levels of refreshments. It is not a problem if you attend without booking.
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HAND HYGIENE AWARENESS WEEK 2005TIME VENUE EVENT SUITABLE FOR REFRESH BOOKING
MENTS REQ09.45-10.45 Clinical Skill Lab Update for Nurses and Midwives Nurses, Midwives ✘ ✔
Lower Ground floor LBD Shona Perkins, Infection Control Nurse
10.00-12.00 Outpatient and Inpatient Hand Hygiene Roadshow All staff ✔ ✘areas Infection Control Nurses and Link
Professionals
13.00-14.00 Post-Grad Lecture Th’tre Grand Round. Consultant Drs/Nurses/ ✔ LunchReducing MRSA Bacteraemia Rates in an MidwivesJunior Doctors,NHS Specialist Trust. Professor Gary French LeadNurses and MidwivesConsultant Microbiologist and Infection Control Doctor, Guy’s and St Thomas’ NHS Foundation Trust. Introduced by Mike Anderson, Medical Director
14.00-14.30 Venue to be confirmed TB - an overview Nurses Surgical Directorate ✔ ✘14.45-15.15 Surgical Directorate Leslie Ruta, TB Nurse Specialist
14-14.30 Venue to be confirmed Aseptic verses Clean Technique, Nurses, Medical Directorate ✔ ✘14.45-15.15 Medical Directorate Kumal Rajpaul, Tissue Viability Nurse
14.30-15.00 Pathology Seminar Rm Food Hygiene Update, Euan MacAulson Caterers, Housekeepers, ✔ ✔2nd floor LBD Environmental Health Trainer, Westminster Facilities
Borough
Pathology Seminar Rm Hand Hygiene Training for Supervisors. Caterers, Housekeepers, ✔ ✔2nd floor LBD Euan MacAulson, Environmental Health Facilities
Trainer, Westminster Borough
19.30 Hollywood Arms Comedy Night - four stand-up comedians Everyone. Tickets £4.50 ✘ ✔Function Room from the London Comedy Circuit (limited to 50 only)
08.45 Fry Seminar Room Hand Hygiene and Orthopaedic Wound Orthopaedic Dept ✔ ✘5th Floor, LBD Infection Update. Claudia Cummings,
Infection Control Practitioner
10.00-12.00 Outpatient and Inpatient Hand Hygiene Roadshow All staff ✔ ✘areas Infection Control Nurses and Link
Professionals
09.45-12.30 The Stage Hand Hygiene for Children Children from local schools ✘ ✘2nd floor, between Captain Custard’s children’s show. Jane and hospital school, visiting LBC & D Beckford, K&C PCT Senior Nurse, children
Infection Control
11.45 The Stage Children’s hand hygiene art competition judging by The Mayor
13.00-14.00 Post-Grad Lecture Th’tre The Use and Abuse of Antibiotics. PRHO ✔ ✘Dr Kieran Hand, Antibiotic Pharmacist & (protected time)Dr Berge Azadian,Consultant Microbiologist and Director of Infection Prevention & Control
12.15-12.45 Pathology Seminar Rm Improving Standards of Respiratory Care Medical & Surgical Nurses Lunch ✔2nd floor, LLD Andrea Blay, Nurse Consultant, Critical Care
12.30-13.15 Physio Neuro Gym MRSA, Why all the fuss? Roz Wallis, Senior Physios, Radiographers, ✔ ✔Nurse, Infection Control Speech Therapists
14.00-15.00 Post Grad Lecture Th’tre An Update from the Department of Health. Executives, Managers, ✔ ✔Carol Fry, Department of Health Nursing Consultant Drs/Nurses/Officer for Infection Control. Introduced by Midwives, Lead Nurses and Heather Lawrence, Chief Executive Lead Professions Allied to
Medicine
15.00-15.30 Pathology Seminar Rm ‘Filthy Suckers: a case study into the use of Surgical, Medical, Plastics ✔ ✔leeches and the associated infection risks’. Nurses and Junior DoctorsDr Kieran Hand, Antibiotic Pharmacist
• You are welcome to attend any session other than the ‘Protected Time’ sessions. The ‘Suitable For’ column is only a guide.• To book to teaching attend sessions please ring ext 8264 or email ‘PA to Infection Control/TB’• Please note that where booking is requested it is to assist in estimating levels of refreshments. It is not a problem if you attend without booking.
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What patients said about usResults of the 2004 and 2005 NHS patient survey
Every year the Healthcare Commission publishesthe results of surveys carried out with patients toget their views about how their local NHS isperforming.
The questionnaires were developed using a seriesof focus groups with patients to identify their mainconcerns.
In this month’s Trust News we report back on theresults of two recent surveys which asked patientsabout their experiences of our Emergency andOutpatients Departments. This importantinformation contributes to our star ratings.
A questionnaire was sent to1,700 patients. A total of712 people responded; 282to the EmergencyDepartment survey (34.7%),and 430 to the OutpatientDepartment survey (51.7%).• 89.4% of patients reported
that they would rate thecare received in theEmergency Department aseither excellent, very goodor good.
• 91.2% of patients said theyrated the overall care thatthey received at theoutpatient department wasexcellent, very good, orgood.
What patients said aboutour EmergencyDepartment
In 12 areas we were in thebest performing 20 per centof NHS Trusts across thecountry. In 49 areas weperformed within the averageand there were two areaswhere the Trust performedbelow average.
At a time when mostpatients are seen and treatedwithin four hours, we areparticularly pleased to havereceived positive feedbackaround communications.Patients coming to theDepartment felt that they
had enough time to discusstheir health or medicalproblem and that staffexplained their condition andtreatment in a way they couldunderstand. Patients alsocommented positively thatstaff listened to what they hadto say and that they weretreated with dignity andrespect.
Key findings of theEmergency Department
survey • 85% of patients reported a
wait of less than two hoursbefore being examined by adoctor or nursepractitioner.
• 94% of patients reportedthat the doctor or nurseexplained their conditionand treatment in a way thatthey could understand. A
further 3% reported thatthey did not need anexplanation.
• Whilst the majority ofpatients feel involved intheir treatment, 13.7% ofpatients reported that thedoctors or nurses talked infront of them as if theyweren’t there.
• 9.9% of patients reportedthat the emergencydepartment was either notvery clean or not at allclean. This is currentlybeing looked at and willfeature in the Trust’s futureaction plan.
What patients said aboutour Outpatient
Department In seven areas we were in thebest performing 20 per centof NHS Trusts across the
country. In 58 areas weperformed within the averageand there were 11 areas wherethe Trust performed belowaverage.
Again people attending ouroutpatients department gaveus some positive feedbackaround communication.Patients felt that staffmembers listened fully towhat they had to say and theywere able to speak to ourreception staff without othersoverhearing.
Key findings of theOutpatient Department
survey • 15.3% of all patients said
they were not given achoice, but would haveliked a choice ofappointment times.
• 23.5% of patients reportedthat they had theirappointment changed to alater date by the hospital.
• 97.7% of patients reportedthat they were able to gainaccess to the hospital andmove around theoutpatient department with ease.
• 7% of patients reportedthat they wanted to usetheir mobile phone but wasnot allowed to, or theywanted to use a publicphone but couldn’t.
• 15% of all patients reportedthat doctors and/or otherstaff spoke in front of themas if they weren’t there.
What next? There will be a presentationof the results of these surveysat 2pm on 27th April 2005in the Gleeson LectureTheatre. The information willbe used to prioritise areas foraction and will also be usedto inform current serviceimprovement work in theEmergency and OutpatientDepartments.If you would like to find outmore about the patientsurveys you can view themin full by logging onto thewebsite: www.healthcarecommission.org.uk
■ Pictured are (l-r) A&E Clinical Nurse Lead, Rona McKay, Staff Nurse in OP2 SarahDube, Healthcare Assistant in OP3 Annette Harrison, Staff Nurse in OP1 Gwen Nyeko,MDU Healthcare Assistant Sue Murden, Vicki Kalnins, PA in A&E and Senior Staff Nursein MDU, Vicky Cruz.12
A big thank you from our PEAT assessment teamswho were out and about the hospital on 9 Februarylooking at the hospital’s food and environment.
PEAT ASSESSMENT... PEAT ASSESSMENT...
■ Pictured is Elizabeth Thomas a patient at the Hospitalwho took part in the recent Hospital PEAT Inspectionand Soft Services Manager at the Trust Philip Holmes.When explaining why she took part in the PEATinspection, Elilzabeth said: “I visit the Hospital regularlyas a patient. I have always wanted to be involved in theHospital’s affairs and I believe it is important for Chelseaand Westminster to maintain its high standard of care.”
The Government’s PatientEnvironment Action Team(PEAT) rated us with a greenlight two years ago - whichmeans that we now carry outour own assessment of theoverall standards for thepatient and staff environmentat the hospital on an annualbasis.
PEAT is part of a majordrive by the Government toimprove the hospitalenvironment for patients,visitors and staff. Key areasassessed include quality offood, cleanliness of wards,furniture, decoration, tidinessand the provision of single sexaccommodation. A newmeasure which was addedthis year related to infectioncontrol.
This assessment has nowbeen submitted to theDepartment of Health andwill go towards our star ratingwhich is expected to be
published in the summer. The internal inspection
team is very hopeful that wewill get a three or four out offive rating but are still waitingfor news.
The February 2005 selfassessment teams were ledjointly by Edward Donald,Director of Operations andAndrew MacCallum,Director of Nursing. Eachassessment team also had arepresentatives from theNursing and FacilitiesManagement teams, whichwere Sharon Terry, RozWallis, Sue Greenland, HelenElkington, Philip Holmesand Catherine Horne (ISS-Mediclean). This year theTrust was also delighted tohave the support andcommitment from threepatient representativesElizabeth Thomas, AnneHodson and Shirley AnneJennings.
Facilities Manager (SoftServices), Philip Holmes said:“Having patient representativesis so valuable – a number ofexcellent suggestions were
made during the day - at leastone of which we will beimplementing. The suggestionwas that our housekeepers weardifferent coloured gloves whenserving food. This is such asimple thing but will make alot of difference by giving ourpatients more confidence inour hygiene standards.”
The team felt that staff werevery helpful when they werecarrying out their spot checkson the Burns Unit, EmergencyDepartment, St Mary’sAbbotts, St Stephen’s Centre,Intensive Care Unit andNeptune Ward.
The PEAT team wereimpressed with everyone’s driveand commitment tocontinually improve the qualityof the environment.
Particular areas which theteams felt needed attentionincluded nurses’ stations,signage, cleaning of bedframes, floor coverings andtoilets light pulls. These andother improvements are nowbeing pulled together into anintegrated Trust wide actionplan.
Philip Holmes added:“There was a real hungerfrom staff to have feedbackfrom our visits which wasreally encouraging andsomething we will be makingsure we do at every level inthe organisation.”
WANTED: Job matchers The date is getting closerwhen all staff have to moveover to the new pay systemas part of Agenda forChange.
More than 500 posts havenow been matched underAgenda for Change sinceNovember last year. The jobmatching panels include stafffrom across the hospital whohave volunteered as either staff-side or managementrepresentatives.
The Agenda for Changeteam are looking for more staffto get involved in the jobmatching process. Lead Nursefor Pre-registration NursingTracy Stevenson is one of theTrust’s ‘job matchers’ she said:“I saw it is an opportunity tofind out more about Agendafor Change. It’s also been agreat opportunity to networkwith other staff and it has givenme a real insight into whatother people do.”
Other job matchers havesaid: “I really enjoy learningabout other roles within the
■ Pictured (l-r) are Dietetics Services Manager, KathrynThomas; Agenda for Change, Staff Side Lead, Cathy James;Neptune Ward Manager, Gareth Teakle; Agenda for ChangeProject Officer, Juliette Thorpe; Continuing ProfessionalDevelopment Manager, Helen Middleton; and Reshma Vyas,Senior 2 Radiographer at the Trust.
organisation, especially those Iwould not normally come intocontact with.”
“We are contributingsomething of real value to thescheme and I enjoy meetingpeople.”
Here’s the advice of oneformer employee representativeto staff nominated as anemployee rep: “Go for it!”
Staff whose posts have beensuccessfully matched on thenew Agenda for Change bandswill be made offers about theirnew contracts from May 2005.Staff will be advised of theirpay by the end of September2005.
If you are interested please call Mary Sampson on ext 6738.
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Staff news... Staff news... Staff news...
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■ House Keeper JohnEverett bid the Trustfarewell in February as heretired after 44 years ofservice in the NHS.
John worked for 11 yearsat this Trust and for 33years at the old WestLondon Hospital inFacilities.
John said that he willmiss everyone and it willfeel strange not to work. Heplans on returning to theTrust to work as avolunteer.
Congratulations to staff who received special Certificates of Merit from the latestEvening Standard and King’s Fund NHS Champions award scheme.
■ Below: Welcome back toZoë Hayman ResuscitationOfficer who returned backto work from maternityleave in February.
Zoë will work part-timeand will be in on Tuesdays,Wednesdays and Thursdays.She can be contacted on ext.8538 or bleep 5901.
There are now fourresuscitation officers. Therest of the team can becontacted as follows: DavidBushby Lead ResuscitationOfficer ext 8479 or bleep5899; Daniel PurnellResuscitation Officer ext2053 or bleep 4299; DianaNiland Resuscitation Officeron Monday and Friday ext8538 bleep 5893.
Our NHS Champions
Pictured are some members of staff who werenominated by patients and their colleagues.From left to right are, Mariano Martinez-Tenorio, Orthopaedic Technician, who wasnominated by three people, who were bothpatients and staff.
Sister Michelle Das, currently on asecondment as Burns Clinical Nurse Specialistwas nominated by Fracture Staff NurseCharmaine Robinson. Charmaine explained thatshe nominated Michelle because she makescoming to work a joy, as she cares so muchabout her staff and patients.
Dr Russ Hargreaves, Macmillan CancerInformation and Support Manager wasnominated by volunteer reflexologist in theMacmillan Centre, Karen Fall.
Medical Day Unit Sister Ellie Shepheard wasnominated by London Ambulance TransportCo-ordinator, Geraldine El-Hamasy, who isbased at the Trust. Geraldine said: “I nominated
Ellie because she is adored by the patients whocome through transport. She does a wonderfuljob and she is always smiling.”
Dr Jervoise Andreyev, pictured below, alsoreceived an Evening Standard and King’s FundSpecial Merit Award. He was nominated by twoof his patients. When explaining why shenominated Dr Andreyev, Mrs Gillian Hayden, aformer patient at the Hospital said: “He is verypatient and very sympathetic. He never rushesyou and is so easy to speak to. It has been anhonour to have been his patient.”
Other members of staff who received specialmerit awards are: Mr Mike Henry, ConsultantColorectal Surgeon; Dr Emer McGilloway,Clinical Assistant in Neurology; Mr SimonMyers, Burns Consultant; Dr Zoe Penn,Consultant Obstetrician; Pippa Roberts,Acting Director of Governance and CorporateAffairs and Jo Turner, Colorectal ClinicalNurse Specialist.
John’s retirement
■ Dr Jervoise Andreyev
Do you have a storyfor Trust News?
Call Jeanette Albert onext 6829 or Sarah
McKellar on 020 7808 9899 or email
■ Zoë Hayman
Staff news... Staff news... Staff news...
■ Kate Hall, pictured below, isthe new General Manager forthe Surgery, Anaesthetics andImaging Directorates. Shestarted this position in April.
Kate returned to the Trust inOctober 2004 to projectmanage the development ofthe Treatment Centre.
Prior to this role, Kate wasAssociate Director for PlannedCare at West MiddlesexUniversity Hospital.
She started work at Chelseaand Westminster in 1996 as aWard Clerk and worked invarious administration rolesbefore becoming the Businessand Service Manager for theWomen and Children’sDirectorate.
Kate did a degree in Musicat Leeds University and thenmoved to London to do aMasters in Health and SocialPolicy at the London School ofEconomics.
■ Senior Sister in theEmergency Department,Emma Tippins, picturedabove, will be running herfirst ever LondonMarathon this month. Sheis aiming to raise £1,000for St John’s Hospicewhich provides specialistholistic support for peoplewho have life threateningor terminal illnesses.
As preparation for the26.2 mile run, Emma hasdone three half marathonsin training. Most recently,she took part in a halfmarathon at the SilverstoneFormula One Race Track.To sponsor Emma, pleasego to www.justgiving.co.uk/emmatip
■ Kate Hall, GeneralManager for the Surgery,Anaesthetics and ImagingDirectorates - see story onfar right - will also berunning her fourthmarathon. She is runningfor the marathon’s adoptedcharity, Help the Hospices.
Kate will collectivelyhelp to raise more than £1 million for hospice care,her target amount to raiseis £1,500. In preparationshe runs up to 35 miles aweek.
■ Women’s HealthPhysiotherapist CharlotteLion will take part in hersecond London Marathonto raise money for the‘Back Up’ Charity, whohelp people who areparalysed because of spinalcord injuries.
She is aiming to raisemore than £1,000. If youwould like to sponsorCharlotte, please email her:[email protected] or bleep 0326.
● If you are running themarathon this year let usknow how you got on!
Olivia’s charity bike ride■ PA to the Acting Directorof Strategy and ServiceDevelopment, Olivia Gartontook part in her dreamchallenge by riding 400kmalong the Nile in Egypt toraise money for the charityEveryChild in February.
Olivia managed to raisemore than £2,800 for thechildren’s charity by cyclingfor four days along the eastand west bank of the river.Temperatures were oftenhigher than 25 degrees.
EveryChild helps childrenin the Third World, who arevictims of poverty and abuse.They aim to give bettereducation, healthcare anddevelopment facilities whichcan be maintained by localcommunities. Children arealso placed in new families.
■ Pictured below is new HRAdvisor for the HIV / GUM,Therapies and ManagementExecutive Directorates,Amanda Michael, who startedthis position in February.
Prior to this role she was HRAdministrator for the Womenand Children’s Directoratehere. She joined Chelsea andWestminster in June 2003.Amanda gained her CIPDqualification in 2000. Tocontact Amanda phone ext8397.
Olivia said: “This was thefirst time I’ve ever doneanything like this. It was agreat way to raise money fora good cause and at thesame time discover the
beauty of Egypt.“My work colleagues and
family were so generouswith their sponsorship. Iwould like to thank them allfor their kindness.”
■ Consultant Obstetrician atthe Trust, Zoe Penn, picturedabove, started her new role asClinical Director for theWomen and Children’sDirectorate this month.
For the past two years, DrPenn has been Clinical Leadfor Gynaecology. She joinedChelsea and Westminster as aSenior Registrar in 1993when we first opened. In1995, she was appointed as aConsultant at our Trust.
For more than 22 years, DrPenn has worked across arange of west Londonhospitals. She trained at theold Westminster Hospital anddid her House Officerplacement at the old StStephens Hospital. Dr Pennhas also worked at the oldWest London Hospital and atCharing Cross.
Good luck to our runners
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Trust News is written and produced by the PR and Communications Department of Chelsea and Westminster Hospital, 369 Fulham Road, London SW10. Tel 020 8846 6829
There is now one website for all NHS jobs - www.nhs.uk/jobs
NHS recruitment goes worldwideIf you would likemore information
contact Jaz on ext 5247 or via
email:jaz.mallan@
chelwest.nhs.uk
The website will put allNHS employers and jobseekers across the world intouch with each other atthe click of a button.
This new e-recruitmentservice has been piloted in50 NHS employers acrossEngland since December2003 and proved to be agreat success. Chelsea andWestminster will now bepart of the national roll outof this new service.
It is hoped that the newservice will help to
application on line andupdate as and when theyneed to for anyapplications they makewithin the NHS.
“People will still be ableto access our job pagethrough our website:www.chelwest.nhs.uk
“We will advertise postson the website beforepublishing in journals andnewspapers which shouldhelp to save money frompublication mediaadvertising.
streamline recruitmentprocesses across the NHSand reduce the time it takesto recruit to vacancies.
Project Lead andRecruitment Manager JazMallan said: “This is anexciting developmentwhich we as a Trust havean opportunity to be a partof with the national roll-out.
“It saves job seekers timefrom clicking onto lots ofwebsites and also meansthey can save their
“A series of lunchtimebriefing sessions for staffwere held in March but Iam happy to attendWard/Dept/Directoratemeetings to brief staff onthe benefits of e-recruitment and thenational site if need be.”
After years of searching– a home for thehairdressers was found inthe old smoking room onthe second floor by liftbank D. The space hasbeen transformed into acompact and attractivehairdressing salon withtwo backwashes, two walldryers and space for up tofour clients.
The unisex salon isbeing run by Camille HairDesigns. Patients canobtain wheelchairassistance to reach thesalon and in veryexceptional circumstanceshair treatments can begiven on the ward.
“It is such a moraleboast for patients whentheir hair looks good.Even a little ‘tidy and trim’can make all the differenceto how a patient feels,”said salon managerCamille Devare.
“There is also aninterest in beauty
treatments such asmanicures and pedicures.We’ve only been open afew weeks and have yet toassess the demand!”
Lady Normanton,Chairman of the Friendssaid: “I am delighted theHospital now has thissought-after service andam proud that the Friendshave facilitated it. Just likeour Friends Shop on theground floor thehairdressing salon willraise funds for the Friendsto plough back into theHospital either by buyingmuch-needed equipmentor providing additionalservices for the benefit ofpatients and staff.”
■ Pictured is Caroline Richmond, the first Trust patientto use the new Hospital hairdresser service run by CamilleDevare, the Salon Manager, also pictured.
Caroline said: “I think it is an essential service for theHospital, especially for long term patients who could getterribly depressed. Anything to make you feel better aboutyourself is very good.”
10% discount until the end of April! Currently the salon is open for business six days a week. Prices are competitive:starting at £13 for a ladies dry cut (senior citizens £8.50); £10 for a gents dry cut(senior citizens £5.50); rising to £32 for a ladies, shampoo, restyle and blow dry.Quotes for tints, perms and hi-lights are available on request.To book your appointment, please call Camille Hair Design, on 020 8746 8681 or07759 692 470. To book a porter for wheelchair assistance please call ext 2424.
A cut above the rest!The Friends introduce a new hairdressing serviceNow you can look like you’ve just stepped outof the salon – thanks to a brand newhairdressing service set up by The Friends.