APRIL 16, 2018

SERVICE EXCELLENCEAwards

DO YOU KNOW SOMEONE WHO EXEMPLIFIES THE VALUES AND

STANDARDS OF THE T.J. PLEDGE?

Nominate your fellow co-workers for one of the TJRH Service Excellence Awards. You may pick up a form outside the hospital cafeteria, print the one in the back of this newsletter, or you can also submit it online via the T.J. Intranet.

Award winners are announced monthly. Thank you for helping us to recognize our employees who strive for Service Excellence!

APRILApril 17: Free Employee Appreciation Lunch Lunch & Learn: ADHD

April 20: JP Jewelry at TJS

April 23: Benefits Open Enrollment Sessions Begin

April 24: "Sweet Nothings" Diabetes Support Group

April 26: Baby Safety Shower

MAYMay 4: Heavenly Sheet Sale at TJS

May 6-12: National Hospital Week and National Nurse's Week

May 11: American Cancer Society Survivor Dinner

If you have an important date or event that should be added,please email it to bmatthews@tjsamson.org.

T.J. PATIENT ENCOUNTERS4/7/18 - 4/13/18:

7,7103/31/18 - 4/6/18:

6,202

Please join us in congratulating Darrian Dalton, RN, the most recent recipient of the Daisy Award at T.J. Samson Community Hospital. Darrian works in the Step Down Unit, and she received TWO Daisy Award nominations which were submitted by two different patients' family members. Way to go, Darrian! Keep up the great work!

Darrian has been so knowledgeable and professional and compassionate to the patient and our family. She has put the needs of the patient extremely above what would be required. She has been so kind and sweet to our patient and to us, the family. We feel she excels above and beyond the criteria listed above.

Darrian goes above and beyond to make sure her patients are taken care of as well as the family that is with the patient. She is very gentle, kind, sweet and always has a smile on her face. She will try her best to get her patients to smile or laugh if they are having not such a good day, and is able to do so! We had questions about my dad's health and his meds and surgery and she either had the answer or found out the answer for me and my mom. She and the nurse aids she had helping her always made a great team as well as everyone she worked with. There is so much more I could say about her and her amazing skills!

Congratulations,Darrian Dalton!

In January 2017, an associate of the Vice Lords street gang was sentenced in the Eastern District of Michigan to 48 months in prison for witness tampering by obtaining and disclosing the private health information of Vice Lords shooting victims and victims’ family members to a member of the gang. The defendant admitted that from May 8, 2015, through at least January 2016, he was employed at a medical facility where he had access to a private database that contained individually identifiable health information for anyone who had been treated at a Detroit Medical Center facility. To be entered into a drawing to win a $25 gift card from Sidelines, T.J. employees should send an email to newslettercontest@tjsamson.org with your name and contact information. Good luck!

At the request of his brother and fellow gang member, and while employed at the medical facility, the defendant accessed this database on at least 15 occasions to search for three shooting victims, he admitted. The defendant then provided information, including dates of birth, phone numbers, addresses, and information pertaining to relatives of these victims to his brother. The defendant admitted that he knew his brother wanted this information to locate these relatives and prevent them from cooperating in the investigation and prosecution of the Vice Lords shooting.HI

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The following comments were recently received about some of our outstanding T.J. team members. Keep up the great work!

T.J. CAVE CITY CLINICIt is nice here. (Comment left by a very young child who was a patient.)

T.J. HEMATOLOGY & ONCOLOGY CLINICHad a good first visit. Friendly demeanor. Really makes a difference. (Hematology staff)

Dr. Modi - great bedside manners.

Monica - very pleasant and kind.

JP SALESSpring Jewelry ShowSILVER JEWELRY COLLECTION

Friday, April 20T.J. Samson Community Hospital

YOU ARE INVITED TO THE

T.J. Samson Community HospitalCelebration of Life Service

TO REMEMBER YOUR LOVED ONE.

Sunday, May 6, 20182 p.m.

T.J. HEALTH PAVILION COMMUNITY CENTER

310 N. L. ROGERS WELLS BLVD., GLASGOW

Family and friends are welcome.Light refreshments wi  be served fo owing the service.

R.S.V.P. to 270.651.4430

YOU ARE INVITED TO THE

T.J. Samson Community HospitalCelebration of Life Service

TO REMEMBER YOUR LOVED ONE.

Sunday, May 6, 20182 p.m.

T.J. HEALTH PAVILION COMMUNITY CENTER

310 N. L. ROGERS WELLS BLVD., GLASGOW

Family and friends are welcome.Light refreshments wi  be served fo owing the service.

R.S.V.P. to 270.651.4430

OPENS IN 3 WEEKS!The owners of Garcia's will soon be opening their

new restaurant, Dego's Place, located near the T.J.

Health Pavilion in the former Plum Yum space.

Dego's Place will also house a butcher shop which

will open in approximately six weeks.

Jan Feb Mar Jan Feb MarDietary 88% 89% 84% Ancillary Staff 86% 76% 94%EVS 86% 100% 100% Nursing Lab 75% 67% 100% BHU 100% 92% 100%Providers 69% 65% 78% ER 86% 100% 63%Radiology 83% 100% 100% 2C 75% 86% 100%Rehab 90% 86% 89% TJC Clinics 80% 88% 80%Respiratory 100% 83% 86% Overall nursing 88% 90% 84%NursingSNU 83% 100% 82% Overall 88% 84% 88%ICU 94% 71% 58%Stepdown 92% 84% 86%Mother baby 100% 100% 90%ER-Glasgow 88% 87% 80%OR/OP/Recovery/Endo no data no data 88%Urgent Cares 75% 80% 100%Dialysis 87% 87% 91%2W 95% 70% 94%3W/3S 100% 73% 91%3C 100% 82% 80%TJS Clinics 82% 96% 80%Home Care 91% 93% 96%Overall nursing 91% 86% 88%

Overall for all campuses 88% 85% 87%

TJS Hand Hygiene 2018

87% 1st Qtr.

86% 1st Qtr.

TJC Hand Hygiene 2018

April 16, 2018

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Dear Survivor,

The American Cancer Society and T.J. Samson Community Hospital would like to honor you as a Cancer Survivor. A Survivor Dinner especially for you and your caregiver will be held at the T.J. Health Pavilion Community Center on May 11, 2018 at 6 p.m.

The evening will be a time of reflection and celebration for the survivors in Barren County. There will be a guest speaker and a special Luminaria Ceremony. Each Survivor will also be presented with a medallion and a t-shirt. A meal will be provided by T.J. Samson and desserts made with love by the Barren County Homemakers.

Enclosed with this letter is a Luminaria form that can be used to pre-order Luminaria for May 11th. There will be a limited amount of Luminaria torches and lanterns available that night but to guarantee your items, please mail in the form to the address on the Luminaria form. Names of the people being honored or remembered with Luminaria will be included in the program if received by May 4th.

RSVP by May 4th by returning the bottom portion of this letter to the address provided or by leaving a voicemail at 270.659.5893 or emailing astephens@tjsamson.org. We urge you to RSVP so that we can make sure we have enough food available for you and your loved ones.

WE HOPE TO SEE YOU THERE!

_____Yes, I will be attending the Survivor Dinner on May 11th.

I will be bringing ____# of caregivers with me.

Name__________________________________________________________________

Address________________________________________________________________

City / State / Zip__________________________________________________________

Phone___________________________ Date Diagnosed__________________________

Please RSVP by May 4th to:

Amy Stephens C/O T.J. Samson Oncology Department

310 N L Rogers Wells Blvd Glasgow, KY 42141

Email astephens@tjsamson.org or call 270.659.5893

If you would like to purchase a luminary in honor or in memory of a loved one, please complete this form and return to the Oncology Department at the Pavilion OR mail directly to the American Cancer Society. The luminaries will be displayed and acknowledged at the Survivor Dinner sponsored by T.J. Samson and the American Cancer Society onMay 11, 2018 at the T.J. Health Pavilion Community Center.

All proceeds go to the American Cancer Society. This event is replacing the annual Barren County Relay for Life. Forms are also available in our Oncology Department at the Pavilion and at the Barren River Regional Cancer Center.

Who: For people with diabetes and their families

What: Sweet Nothings: Diabetes Support Group

When: April 24th 2-3 PM (meets monthly)

Where: TJ Pavilion Community Center

If you have any questions, contact Katie Ullery at 270.781.8039 ext 158.

It’s Open Enrollment time for your

It’s the time of year when you can make

delete family members or change coverage options).

your needs and those of your family.

Attendance is not mandatory. If you have

please attend!

Dates: Monday, April 23rdTimes: 6:00 am to 6:00 pm Location: (Classrooms 1 & 2)

Date: Tuesday, April 24th Times: 7:00 am to 4:00 pmLocation: Pavilion Community Center Room 1

Date: Wednesday, April 25thTime: 7:00 am to 5:00 pm Location: (Classrooms 1 & 2)

Date: Thursday, April 26thTime: 7:00 am to 4:00 pm Location: Pavilion Community Center Room 1

Date: Tuesday, May 1stTime: 7:00 am to 12:00 pm (noon) Location: T.J. Health Columbia Board RmOutlying Clinics: 12:30 pm to 4:00 pm

Open Enrollment

you will need to re-enroll with

McGregor!

Bring your own sack lunch and drinks will be provided. One CEU will be awarded to nursingprofessionals who attend. Please call 270.651.4522 with any questions or for more information.

T.J. Health Pavilion Community Center310 N.L. Rogers Wells Blvd., Glasgow

Tuesday, April 17 • 12 to 1 p.m.

Lunch & Learnwith Dr. Alison Campbell

and alisha reevesDirector of Special Education, Glasgow Independent Schools

ADHD in ChildrenMedical Diagnosis & Educational Impact

Thursday 04/19/2018

Meatloaf, Lemon Butter Baked Fish, Buttered Red

Potatoes, Herbed Egg Noodles, Snap Peas, Glazed

Carrots, Dinner Rolls, and Rice Crispy Treats

● Soup of the Day: Corn Chowder

Tuesday 04/17/2018

EMPLOYEE APPRECIATION DAY A free BBQ lunch will be provided to all employees. Enjoy a BBQ Pulled Pork Sandwich, Baked Beans, Coleslaw, Cookie, and a Soft Drink.

Wednesday 04/18/2018

Chicken Parmesan, Stuffed Portabellas, Olive Cheese

Bread, Bruschetta Side Salad, Italian Pasta Salad,

Parmesan Roasted Broccoli, Peanut Butter Pie

● Soup of the Day: Beef and Bean Chili

TJ CAFÉ MENU

For outside orders, please call ahead and we will happily prepare your lunch for you to pick up..270-651-4248

Friday 04/20/2018

General Tso’s Chicken, Teriyaki Pork, Pot Stickers, Fried Rice, Steamed Mixed Vegetables, Egg Rolls, Yum Yum Sauce, and Summer Berry Cheesecake

● Soup of the Day: Navy Beans

Monday 04/16/2018

Fried Chicken Sandwiches, Sloppy Joes, Macaroni and Cheese, Mashed Potatoes, Braised Greens, Sautéed Green Beans and Tomatoes, Biscuits, Gravy, Chocolate Pudding Parfait ● Soup of the Day: Broccoli Cheddar

Week 3: Munching Mindfully

When the stress of life hits you, do you reach for the candy jar for a quick taste of relief? Do you eat while watching TV and before you know it, the entire bag is gone? If so, the types and amount of food may not be the only reason for weight gain. The why you eat impacts what and how much you consume. We often eat because of sadness, stress, loneliness, boredom, or due to distraction. This over consumption not only leads to weight gain, but may result in guilt and shame which too often leads to yo-yo dieting. Mindful eating can break this cycle of overeating and dieting.

Mindful Bites

Mindfulness may help with more than just your eating habits. Try these short, powerful mindfulness exercises.

Healthy Recipe

Incorporate a whole grain, lean protein, and hardy vegetables in one meal with this southwest chicken rice and quinoa skillet.

Fit for Life Health and Wellness Center 1006 Glenview Drive Glasgow, KY 42141 270-361-5069

Mon/Tue/Thu 7am–4pm, Wed 7am-5pm Fri 7am–3pm

Mindful Eating

Who: New and Expectant Parents

Where: T.J. Health Pavilion Community Center

When: Thursday, April 26, 2018

Time: 5:00 p.m. - 6:30 p.m. This is an educational event designed to inform new and expectant parents about different aspects of health and safety concerning their newborn. This event is for parents of children under 6 months of age or expectant mothers. Doors open at 5 p.m.with our guest speaker, T.J. Lactation Consultant Kellie Geralds, speaking at 5:30 p.m. There will be great door prizes as well as TONS of useful information! We hope to see you there!

SPONSORED BY:Barren County, Caverna, and Glasgow

Family Resource and Youth Service Centers

Primary Care Pod A: 270.651.6791Dr. Clouse • Dr. MalloryMegan Bow, APRN • Pat Spears, APRN

Primary Care Pod B: 270.659.5870Dr. Gilson • Dr. Miller • Dr. Neuhaus • Dr. TurnerHaley Pace, APRN

Primary Care Pod C: 270.659.5885Dr. A. Campbell • Dr. Jessie MatneyJessica Miller, APRN • Paula West, APRN

Cardiology: 270.659.5970Dr. Nair • Dr. Rajan • Dr. V. Reddy • Dr. SalifuLisa DuCoff, APRN • Nancy Jo Houchens, APRNBrooke Matson, APRN

General Surgery: 270.659.5945Dr. Klapheke • Dr. Marion • Dr. Saridakis

Gynecology & Obstetrics: 270.651.9755Dr. Craddock • Dr. Dirig • Dr. Thorpe Nellie Bell, APRN, CNM • Regina Mash, APRN, CNM Casey Sacia, APRN

Gynecology: 270.651.6791Dr. Gibson

310 N.L. Rogers Wells Blvd., Glasgow • Call 270.651.1111 for general information.

T.J. Health Cave City Clinic: 270.773.2111

T.J. Health Columbia: 270.384.4753 T.J. Health Columbia Behavioral Health Unit: 270.384.7516 Dr. Kinnaman • Dr. Siady • Dr. Rodocker

T.J. Health Columbia Clinic: 270.384.0451 Kandace Webster, APRN • Alisha Risen, APRNPulmonary: Dr. Kummerfeldt • Laura Howard, APRNAmanda Parsons-Cole, APRN

T.J. Health Columbia Primary Care: 270.384.4764Dr. Kiteck • Kandace Webster, APRNCardiology: Dr. Rajan Sleep: Kim Bowman, APRNOB/GYN: Maggie Stanley, APRN, CNM

T.J. Health Edmonton Clinic: 270.432.4800 Dr. Dunn • Connie Prostko, APRN • Khabeer Abdul, APRN

T.J. Health Gastrointestinal Clinic: 270.659.3398

Nephrology: 270.659.5965Dr. S. Reddy

Neurology & Sleep Medicine: 270.659.5945Dr. KouryOncology: 270.659.5890 Dr. Goodin • Dr. Modi • Melanie Isbell, APRN

Pain Management: 270.659.5945Pulmonology: 270.659.5835Dr. Kummerfeldt • Dr. WaheedLaura Howard, APRN • Amanda Parsons-Cole, APRN

Urology: 270.659.5965Urgent Care at the Pavilion: 270.659.5555Dialysis: 270.659.5580Laboratory: 270.659.5584Pavilion Pharmacy: 270.659.5599Radiology: 270.659.5570Rehab Services: 270.659.5660Respiratory: 270.659.5540Women’s Imaging: 270.659.5591

T.J. Health Greensburg Clinic: 270.973.5439 Pediatrics: Alisha Risen, APRN

T.J. Health Russell Springs Clinic: 270.858.3636 Latasha Gilpatrick, APRN • Nikki Loy, APRN

T.J. Health Tompkinsville Clinic: 270.487.0720 Teresa Sheffield, APRN

T.J. Home Health & Hospice: 270.651.4430T.J. Long Term Care Team: 270.651.4451 Dr. A. Kiser • Stacey Hiser, APRNMicah Tracy, APRN • Pat Spears, APRN

T.J. Samson Family Medicine: 270.651.4797Dr. Fisher • Dr. House

T.J. Sleep Clinic: 270.651.1888 Dr. Turpen • Kim Bowman, APRN • Amy Thornbury, APRN

T.J. Wound Care: 270.651.4325 Walmart Clinic: 270.678.3278 Tiffany Frye, APRN

T.J. HEALTH PAVILION

ADDITIONAL SERVICE LOCATIONS

3/5/18T.J. Samson Community Hospital: 270.651.4444

AT&TReceive 25% off base rates.

AUTO SPA COMPLEXReceive $2 off the $20 or $28 car wash.

AWARDS, INC.Receive 15% off your purchase of gift items.

Brides who register receive a free gift!(Excludes trophies and plaques.)

BAILEY GIBSON SERVICE DEPT.Receive 15% off service.

BLUEGRASS CELLULARReceive 15% off basic service.

BOUTIQUE 218 at JORDAN'S SALON Receive 10% off clothing at Boutique 218.

EXTREME FITNESSIndividual: $21 Family: $26

Access Key Card: $10

FREDDY'SReceive 10% off your total on T.J. Tuesdays.

KENTUCKY ONSITE OIL CHANGEReceive 15% off your total.

LONG JOHN SILVERS / A&WReceive 20% off regular-priced purchase.

MARCO'S PIZZAReceive 30% off regular-priced purchase.

NEW CENTURY BUFFETReceive 10% off your purchase.

PAPA JOHN'S PIZZABuy any pizza at regular menu price,

get one FREE! Enter code TJPJ before you begin the order. Online only.

RALPHIE'S FUN CENTERReceive free shoe or skate rental.

SERENITY SALON & SPAReceive 15% off salon services.

SHOGUN BISTROReceive 15% off your food purchase.

SIDELINES CASUAL DININGReceive 10% off your purchase.

SWEETHEART BAKERYReceive 10% off your purchase.

T.J. CAFEEmployee discount in employee cafeteria.

T.J. GIFT SHOPReceive 10% off your purchase.

(Some exclusions apply.)Payroll deduction available for employees.

WITTY'S COMPLETE CAR CAREReceive $5 off lube/oil/filter change.

T.J. employees receive discounts at the following Glasgow businesses by showing their T.J. name badge.

T.J. EMPLOYEEDISCOUNTS

Rev. 4/16/2018

If you are aware of other discounts that T.J. employees receivefrom local businesses, please email bmatthews@tjsamson.org.

NEW!

For Office Use Only: Department Director Approval: __________________________ HR Approval: _________________________________________

TJRH Service Excellence Award Nomination Form

Nominee’s Name (please print):_____________________________________ Date: _____________________

Nominee’s Department:____________________________ Nominee’s Supervisor:_______________________

Choose One:

Hospital Pavilion Columbia Clinics

Clinic Location:_______________

Choose Area(s) of service that the nominee consistently delivers service that reflects T.J. Regional Health’s Service Excellence standards of:

Compassion Cooperation Collaboration Communication Change Champion

Provide a detailed description of how the nominee exemplifies the standards listed on the pledge. Refer to T.J. Pledge for standards of behavior. Please be sure to provide specific examples of service.

Would you like to remain anonymous?______________

If no, please provide your name: ___________________________________________

Mission TJ Regional Health will promote and provide for the health and wellness of the communities we serve and the healthcare professionals who serve them.

Vision TJ Regional Health will utilize available resources to anticipate and exceed the healthcare needs of the region with a focus on quality and compassion.

Core Values • Service • Excellence • Responsive • Vision • Innovation • Compassion • Ethics

I WILL SHOW COMPASSION: see all patients, family members, visitors,

coworkers, physicians, and anyone else at T.J. as my customerrecognize that each and every interaction I have at

T.J. Regional Health mattersshow kindness and compassion towards my

customers at all timesbe sensitive to the personal and private needs of

every customer

I WILL COOPERATE WITH OTHERS: maintain zero tolerance for abusive behaviorlisten and be willing to accept fault when I make a

mistakenever underestimate the power of an apologyrefrain from blame and judgmentbring a sense of calm to stressful situations

I WILL COLLABORATE WITH OTHERS: value myself and every coworker as an equal part of

one GREAT team working togethertreat others in a way that I would like to be treatedparticipate only in conversations that are courteous,

respectful, and reflect positively on my teammates and T.J. Regional Healthfoster a calm and pleasant atmosphere, and refrain

from gossip, rumors, and insultsspeak honestly, seek truth, and act with integrity

towards my teammatesvalue the uniqueness and expertise that each team

member contributes to the wholemeet the need of the moment, regardless of whether

or not it is considered part of my job

I WILL COMMUNICATE: smile - at everyonealways introduce myself, my role, and my purposeuse body language, eye contact, and tone of voice

that shows respect in every interactionfollow the 10/5 rule: always acknowledging people at

10 feet away with a smile and always greeting people at 5 feet awayescort any customer in need (visitors, patients) to

their destination

I WILL ADAPT TO CHANGE: be a part of the solution when I am presented with a

challengeembrace change and set the example for those

around meaccept openly when there are changes that T.J.

Regional and/or I have no control overmanage the expectations of others by explaining

duration and next steps as often as needed

I WILL BE A CHAMPION: serve with passionview myself as an owner of T.J. Regional Health and

act accordinglytake responsibility for the physical appearance of

T.J. Regional Health, including my work areago out of my way to daily thank and compliment my

customers and coworkersdare to make a difference and be exceptionalconstantly try to improve myself and T.J. Regional

Healthspeak positively about T.J. Regional, while at work

and in public places outside of work

T.J. PLEDGE