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Chapter 2Chapter 2

A Diagnostic A Diagnostic Approach to Approach to

Human Resource Human Resource ManagementManagement

Trivia ChallengeTrivia Challenge

What percent of Microsoft employees What percent of Microsoft employees are Indian?are Indian?

What happened to the ship What happened to the ship “Mayflower?”“Mayflower?”

What is a mother kangaroo called?What is a mother kangaroo called? What percent of the American people What percent of the American people

have never been to a dentist?have never been to a dentist? Name the Three Stooges.Name the Three Stooges. Wild Card QuestionWild Card Question

What 2007 Wanted in First JobWhat 2007 Wanted in First Job Money $$$$$$$$ LifestyleMoney $$$$$$$$ Lifestyle Caring environment, boss, culture, etcCaring environment, boss, culture, etc Interesting Job.Interesting Job. To be appreciated.To be appreciated. Chance for personal Chance for personal

growth/advancement.growth/advancement. Match of skills & interests.Match of skills & interests. Affecting God’s Kingdom/Impact/making Affecting God’s Kingdom/Impact/making

a difference.a difference. Location, Travel.Location, Travel.

What 2007 Want in their First What 2007 Want in their First JobJob

Caring environment, boss, Caring environment, boss, culture, valuesculture, values

Good pay & benefitsGood pay & benefits Experience, learning & Experience, learning &

NetworkingNetworking Interesting Job. Respect. PassionInteresting Job. Respect. Passion Purpose, flexibility, & Challenge.Purpose, flexibility, & Challenge. LocationLocation Personal growth/advancement.Personal growth/advancement. Security, stability & benefitsSecurity, stability & benefits

Comments 2007Comments 2007

Push myself to solve problems not taught Push myself to solve problems not taught in classin class

It must be relevant to my life goalsIt must be relevant to my life goals I also want a life outside of workI also want a life outside of work Am I doing good through my job?Am I doing good through my job? B*ll*r Car and Deluxe swimming poolB*ll*r Car and Deluxe swimming pool Dress and attireDress and attire Embracing the missionEmbracing the mission Money for grad schoolMoney for grad school

What You Said Was ImportantWhat You Said Was Important Happiness, not just a jobHappiness, not just a job Financial securityFinancial security Advancement opportunitiesAdvancement opportunities Satisfying job challengesSatisfying job challenges Decent work hoursDecent work hours Compatible co-workersCompatible co-workers BenefitsBenefits Respected for my knowledgeRespected for my knowledge Close commuteClose commute

The FutureWhat jobs will be the hot jobs?

What skills will be required for the hot jobs

Occupations with most openingsOccupations with most openings CashiersCashiers Retail SalesRetail Sales General managersGeneral managers Wait StaffWait Staff General office staffGeneral office staff Teachers secondary schoolsTeachers secondary schools RN’sRN’s Systems AnalystsSystems Analysts Electronic EngineersElectronic Engineers

Occupations with largest Occupations with largest employmentemployment

Retail salesRetail sales GM’s. Supervisory, & Top Execs.GM’s. Supervisory, & Top Execs. Office clerksOffice clerks CashiersCashiers Wait StaffWait Staff Food Prep.Food Prep. Support workersSupport workers TeachersTeachers AccountantsAccountants

Fastest growing occupationsFastest growing occupations Electronic pagination systemsElectronic pagination systems Computer engineersComputer engineers Systems analystsSystems analysts Home health aidsHome health aids Physical TherapyPhysical Therapy Occupational Therapy Occupational Therapy

Personal/Home care aidesPersonal/Home care aides Teachers Teachers Human Service workersHuman Service workers GuardsGuards

Highest Paying occupations, Highest Paying occupations, Ca.?Ca.? Physicians & SurgeonsPhysicians & Surgeons

DentistsDentists Aircraft pilots & flight engineersAircraft pilots & flight engineers LawyersLawyers Nuclear engineersNuclear engineers ActuariesActuaries GM’s & executivesGM’s & executives Computer engineersComputer engineers Pharmacists Pharmacists Nuclear engineersNuclear engineers Chemical engineersChemical engineers

The Cold jobsThe Cold jobs

Ranchers/FarmersRanchers/Farmers Phone OperatorsPhone Operators Bank TellersBank Tellers TypistsTypists ButchersButchers Parts clerksParts clerks

Movie Movie projectionistsprojectionists

ProofreadersProofreaders LoggersLoggers Insurance Insurance

UnderwritersUnderwriters Travel AgentsTravel Agents

Best Jobs in The Best Jobs in The FutureFuture

Per Money Magazine Per Money Magazine 20072007

http://money.cnn.com/magazines/moneymag/bestjobs/top50/index.html

•To find the best jobs in America, MONEY Magazine and Salary.com, began by assembling a list of positions that will grow at an above-average rate over 10 years and that require at least a bachelor's degree.

•They eliminated jobs with average pay below $50,000; total employment of less than 15,000; •dangerous work environments; •or fewer than 800 annual job openings, including both new and replacement positions.

Next They rated positions by stress levels, flexibility in hours and working environment, creativity, and how easy it is to enter and advance in the field.

We then ranked the jobs, giving double weight to compensation and percentage growth.

Any job that fell in the bottom third of two job-satisfaction categories, or in the pay or growth category, was removed from consideration for the top 10.

RankJob growth

(10-yr forecast)Average pay

(salary and bonus)

1 Software engineer 46.07% $80,427

2 College professor 31.39% $81,491

3 Financial advisor 25.92% $122,462

4 Human resources manager 23.47% $73,731

5 Physician assistant 49.65% $75,117

6 Market research analyst 20.19% $82,317

7 Computer/IT analyst 36.10% $83,427

8 Real estate appraiser 22.78% $66,216

9 Pharmacist 24.57% $91,998

10 Psychologist 19.14% $66,359

11 Advertising manager 20.34% $107,049

12 Physical therapist 36.74% $54,883

13 Technical writer 23.22% $57,841

14 Chiropractor 22.40% $84,996

15 Medical scientist 34.06% $70,053

16 Physical scientist 12.18% $80,213

17 Engineer 13.38% $76,100

18 Curriculum developer 27.53% $55,793

19 Editor 14.77% $78,242

"Good" Jobs"Good" Jobs

IndustryAverage Hourly

Wage ($USD)

Pipelines (except natural gas) 24.43

Theaters and Motion Pictures 24.58

Air Transportation 24.72

Railroads 24.79

Legal Services 24.85

Guided Missiles, Space Vehicles and Parts

25.86

Petroleum Refining 25.91

Metal Mining 26.14

Business Management and Consulting Services

27.00

Security, Commodity Brokerage and Investment Companies

30.93

"Bad" Jobs"Bad" JobsIndustry

Average Hourly Wage ($USD)

Sewing, Needlework and Piece Goods Stores

12.14

Lodging Places (except hotels and motels)

12.10

Knitting Mills 12.07

Gasoline Service Stations 12.00

Barber Shops 11.90

Bowling Alleys, Billiard and Pool Parlors 11.86

Apparel and Accessories (except knit) 11.72

Beauty Shops 11.38

Retail Florists 11.30

Eating and Drinking Places 9.36

Skills Needed ( Skills Needed ( Recruiters 2007Recruiters 2007)) Flexibility & Risk TakersFlexibility & Risk Takers Communication SkillsCommunication Skills Big ThinkersBig Thinkers Financial AcumenFinancial Acumen People SkillsPeople Skills

– LeadershipLeadership– NetworkingNetworking

Cutting Edge ExperiencesCutting Edge Experiences

A Diagnostic HRM A Diagnostic HRM FrameworkFramework

Can help operating managers Can help operating managers focus on a set of relevant focus on a set of relevant factorsfactors

Offers a map that aids a Offers a map that aids a person in seeing the whole person in seeing the whole picture or parts of the picturepicture or parts of the picture

Diagnostic Approach Diagnostic Approach to HRMto HRM

Diagnostic Approach Diagnostic Approach to HRMto HRM

Diagnosis Prescription

Implementation Evaluation

External Environmental External Environmental InfluencesInfluences

GovernmentGovernment– requirementsrequirements– regulationsregulations– lawslaws

The UnionThe Union Economic Economic

ConditionsConditions– domesticdomestic– InternationalInternational

CompetitivenessCompetitiveness

Work Sector of Work Sector of the Organizationthe Organization– private sectorprivate sector– public sectorpublic sector– third sector (NP’s)third sector (NP’s)

Composition and Composition and Diversity of the Diversity of the Labor ForceLabor Force

Geographic Geographic Location of the Location of the OrganizationOrganization

Internal Environmental Internal Environmental InfluencesInfluences

StrategyStrategy GoalsGoals Organization Organization

cultureculture Nature of the task Nature of the task

(job)(job) Work groupWork group Leader’s style and Leader’s style and

experienceexperience

U.S. Births: 1935 - 1991U.S. Births: 1935 - 1991

0

500,0001,000,000

1,500,000

2,000,000

2,500,0003,000,000

3,500,000

4,000,000

4,500,0005,000,000

1935 1940 1945 1950 1955 1960 1965 1970 1975 1980 1985 1990YEAR

BIRTHS

The GenerationsThe Generations

GENERATION BIRTH YEARS CUSPERS

Veterans 1922-1939

1940-1945Veterans/

Boomers

Boomers 1946-1960

1960-1964 Boomers/Xers

Xers 1964-1980

1978-1982 Xers/Millenials

Millenials 1982-2000

How they see the How they see the world !world !

VeteransVeterans BoomersBoomers Xer’sXer’s MillennialMillennial’s’s

Outlook practical optimistic skeptical hopeful

Work Ethic dedicateddedicated drivendriven balancedbalanced determindetermin

eded

View of Authority

respectful love/hate unimpressed polite

Leadership by hierarchyhierarchy consensusconsensus competencompeten

cecepulling pulling

togethertogether

Relationships

personal sacrifice

personal gratificatio

n

reluctant to commit

inclusive

Turnoffs vulgarityvulgaritypolitical political

incorrectnincorrectnessess

cliché, cliché, hypehype

promiscuipromiscuityty

Linear Lifeplan

Age

Education Work Leisure

0 10 20 30 40 50 60 70Age

80

Linear Lifeplan


0 85Accumulation Years Distribution Begins

“Longevity Bonus”

Cyclic Lifeplan


0 85Accumulation Years Distribution Begins

Achieve Financial Freedom





Cyclic Lifeplan


0 10 20 30 40 50 60 70Age

80

Diversity of the Labor ForceDiversity of the Labor Force

The number of married The number of married women in the labor women in the labor force has increased force has increased 257% since 1947.257% since 1947.

•About 29% of the labor

•force currently is 55 years

•or older.

A More Diverse Workforce

A More Diverse Workforce

Half of the workforce will be women.

One out of 3 in the workforce will be older than 55.

White males will represent less than 40% of the workforce.

Civilian Labor Force by Sex, Age, Race, and Hispanic Origin, 2000

and Projected to 2010(in thousands) Level Level Change Percent

Change

GROUP 2000 2010 2000-2010 2000-2010

Total (16 years & older)

140,863 157,721 16,858 12.0

Men 75,247 82,221 6,974 9.3

Women 65,616 75,500 9,884 15.2

White 117,574 128,043 10,470 8.9

Black 16,603 20,041 3,438 20.7

Asian 6,687 9,636 2949 44.1

Hispanic 15,368 20,947 5,579 36.3

Factors that Affect the Factors that Affect the Geographic Location of the Geographic Location of the

OrganizationOrganization

Factors that Affect the Factors that Affect the Geographic Location of the Geographic Location of the

OrganizationOrganization

Educational

Behavioral

Legal-Political

Economic

Organization CultureOrganization CultureOrganization CultureOrganization Culture

A system of shared A system of shared meaning held by members meaning held by members that distinguishes the that distinguishes the organization from other organization from other organizationsorganizations..

Effective Work GroupsEffective Work GroupsEffective Work GroupsEffective Work Groups Members function and act like teamsMembers function and act like teams Members participate fully in groupMembers participate fully in group Group goals are clearly developedGroup goals are clearly developed Resources are adequate for goalsResources are adequate for goals Members furnish useful suggestionsMembers furnish useful suggestions

Organizational Organizational RestructuringRestructuring

Organizational Organizational RestructuringRestructuring

RESTRUCTURINGRESTRUCTURINGChanging of the reporting Changing of the reporting

& authority relationships & authority relationships within a firmwithin a firm

DOWNSIZINGDOWNSIZINGDesignate a reduction Designate a reduction

in a company’s in a company’s workforceworkforce

General Motors Retrenchments: Cut 125,000

HRM Activities That Can Enhance HRM Activities That Can Enhance and Sustain Competitive and Sustain Competitive

Advantage Advantage (1 of 2)(1 of 2)1.1. Employment Employment securitysecurity

2.2. Selectivity in Selectivity in recruitingrecruiting

3.3. Effective wagesEffective wages

4.4. Incentive payIncentive pay

5.5. Employee Employee ownershipownership

6.6. Information Information sharingsharing

7. Participation and 7. Participation and empowermentempowerment

Teams and job Teams and job redesignredesign

Training as skill Training as skill developmentdevelopment

Cross-utilization Cross-utilization and cross trainingand cross training

Symbolic Symbolic egalitarianismegalitarianism

HRM Activities That Can Enhance HRM Activities That Can Enhance and Sustain Competitive and Sustain Competitive

Advantage Advantage (2 of 2)(2 of 2)12.12.Wage compressionWage compression

13.13.Promotion from Promotion from withinwithin

14.14.Long-term Long-term perspectiveperspective

15.15.Measurement of Measurement of practicespractices

16.16.Overarching Overarching philosophyphilosophy

…the end !

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our atte

ntion!

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