app cloud academy: build smart experiences people love
TRANSCRIPT
App Cloud Academy
Build Smart Experiences People Love
Miguel SerranoJulien Tournier
Remi de JouvencelDimitri Cano
Alejandro Pina
AGENDA
9:30-10:00: Introducción a la Plataforma App Cloud de Salesforce.
10:00-11:30: Desarrollo rápido de apliaciones utilizando Force.com (Ejercicio práctico):• Creación de un entorno de pruebas• Creación del Data model• Diseño de un Proceso
11:30-11:50: Café
11:50-13:30: Integración con datos externos. Generación de Informes. (Ejercicio práctico):• Aplicación móvil-AppExchange-Reports• Despliegue desde Sandbox a Producción• Event Monitoring• Creación de una Community
13:30 - : Cierre de la sesión y cóctel.
Empowering Everyone to be a Customer Trailblazer
Learning ModelFun and easy way to learn to be your best
trailhead.salesforce.com
1M+ badges completed
144 badges available
Technology ModelMost trusted enterprise cloud
Multitenant cloud
Fast time to value
Scalable metadata platform
Rapid customization
Business ModelFocused on Customer Success
Subscription Model
Trusted customer advisors
Success community
MVPs
revenue growth25%
25%reduction in IT costs
Source: Salesforce Customer Relationship Survey conducted 2014-2016 among 10,500+ customers randomly selected. Response sizes per question vary. Percentages are an average.
Together, We’re Building a Path Forward
2009 • 2010 • 20112012 • 2013 • 2014
2015 • 2016
September 2016
2011 • 2012 • 20132014 • 2015 • 2016
The world’s most innovative companies
in GDP impact by 2020*
$389B
$2.04B FY17Q2 revenue
25K employees
“Innovator of the Decade”
IDC White Paper, sponsored by Salesforce, "The Salesforce Economy," August 2016
2M jobs created by 2020
Customers Expect Smart and Engaging Experiences
Service
Marketing
Mobile
SalesIoT
Apps
Messaging
The Customer Gap
Your Company Your Customers
AI
IoT
Mobile
SocialCloud
A Lot Goes Into Building Smart Experiences
ServiceMarketingMobile
SalesIoT
Apps
Messaging
Trust & Security
Integrated Customer Data
Developer Skills
User Experience
IdentityComplex Integrations
Open APIs
The Geology of IT
Artificial Intelligence
Complete Platform To Build Smart Experiences People LoveEverything you need to move faster, trusted and together
Analytics
Mobile
Low Code
IoT
User Experience
Community
Identity
Data
Logic
Ecosystem
Journeys
No Code Code
Open Frameworks
Salesforce Customer Success Platform
Sales Service Marketing AnalyticsCommunity Apps Commerce IoT Quip
force.comHeroku
ComponentExchange
Data Management Platform
CRM DataIoT & Social
Data
Platform
Applications
AppExchange
Predictive Analytics
Machine & Deep Learning
Natural Language Processing
The Customer Success PlatformSystem of Engagement To Connect In A Whole New Way
Complete CRM
Scalable Metadata Platform
WorkflowData & Objects IdentityAnalyticsCollaborationMobile UI
Fast App Dev & Customization
Trusted Multitenant Cloud
Cloud
Mobile
Social
Data Science
3.000+ Partner AppsOpen Ecosystem
AnalyticsCommunityMarketingServiceSales Apps
So you can focus on building experiences people loveMetadata Helps You Build Faster
Network Configuration
Infrastructure Services
App Services
Mobile
User Experience
Auditing
Security Controls
Metadata Highway
Drag, Drop, and Configure
for Rapid Deployment
Citizen Developers build apps with pre-built components, adding fields, workflows, data sources, and layouts
with clicks, not code.
App Cloud Empowers All Types of Developers
Program for Advanced Functionality
Developers build apps in their favorite languages, accessing rich frameworks
and APIs, then deploying instantly from the command line.
Four methods to build smart experiences people loveMetadata frameworks for faster development
Salesforce1 MobileLightning Experience Lightning Bolt Bring Your OwnMobile Apps Employees
LoveBeautiful Apps Employees Love Communities and
Portals People LoveCustom Experiences
People Love
Salesforce is the Most Trusted Enterprise CloudVisit trust.salesforce.com
400B+Transactions per quarter
54B+API calls per quarter
180B+Process executions per quarter
4.3B+Queries per quarter
90B+Apex executions per quarter
108M+Customer tests run each
release
Go Faster with Pre-Built Apps from AppExchangeThe world’s leading business apps marketplace
3,150+Apps
TrustedDevelopers
Pre-IntegratedWith App Cloud & Salesforce
ReviewedBy Customers
https://appexchange.salesforce.com
Salesforce Connect – Virtual Data IntegrationDeliver a connected enterprise app experience
Tightly connect any API-accessible data source to Salesforce
Integrate in hours with point and click tools and less code
Access external data in real-time, without copying data to Salesforce
Connect multiple Salesforce instances across your enterprise
New – Reports & Dashboards for External Data!
AppExchange AppsPre-built apps that run on App Cloud
The Customer Success Platform Connects EverythingShare data and take action across all apps
ServiceSales Marketing Community Analytics
Salesforce AppsApps we build and maintain
Your AppsApps you build on App Cloud
Shared Identity, Network, and Data
Salesforce ShieldServices to help you build trusted apps fast
EncryptAuditMonitor
Platform EncryptionField Audit TrailEvent Monitoring
5000+ agentes comerciales en las oficinas de Cajamar gestionan sus actividades comerciales con App Cloud
Información sobre las oportunidades comerciales más relevantes, empleando criterios de priorización para conseguir un mayor
ratio de conversión
Seguimiento comercial de los objetivos de la red para un mayor control del negocio
Información del cliente más integrada
Mejor conocimiento del cliente para vender más.
Con Salesforce cumplimos nuestro reto de transformar y sistematizar la forma de relacionarnos con nuestros clientes
“Lightning Connect nos ha permitido reducir drásticamente los tiempos de desarrollo a la vez que mejoramos la consistencia y la experiencia del usuario”
400+ comerciales en USA y Canadá emplean salesforce para la venta de sus proyectos (Finales de 2015: 800+ comerciales WW)
Cuando se crea un proyecto en SF automáticamente se solicita la creación de una estimación de proyecto en SAP
Cuando un proyecto es marcado como ganado, se crea el pedido automáticamente en SAP
Datos replicados automáticamente a BW con Lightning Connect y APEX. Réplica en tiempo real
Salesforce Connect se emplea para toda la conectividad con SAP
Cosentino desbloquea el valor de SAP con lightning connect
Eugenio Roldán - Gerente Procesos CRM
Salesforce for IT
Run your business on a trusted platform
Innovate with clicks or code
Delight customers with smart apps
Empower employees to be their best
AGENDA
9:30-10:00: Introducción a la Plataforma App Cloud de Salesforce.
10:00-11:30: Desarrollo rápido de apliaciones utilizando Force.com (Ejercicio práctico):• Creación de un entorno de pruebas• Creación del Data model• Diseño de un Proceso
11:30-11:50: Café
11:50-13:30: Integración con datos externos. Generación de Informes. (Ejercicio práctico):• Aplicación móvil-AppExchange-Reports• Despliegue desde Sandbox a Producción• Event Monitoring• Creación de una Community
13:30 - : Cierre de la sesión y cóctel.