apartmenttimes join us for the gcaa trade show: ... rade show g a c a serving rental housing needs...

The official publication of theGreater Charlotte Apartment Association

March/April 2016

apartmenttimes

Join us forthe GCAA

Trade Show:

2 Apartment Times March/April 2016

a moment intime

WHY?

Is MONEY!

Always Available • Always Responsive

Always on YOUR Team1850 E. 3rd St., Suite 245 • Charlotte, NC 28204 • 704.970.3900

Ever waited even longer

for evictions to be filed?

Ever waited days for answers to

legal questions?

Booths77 & 88

March/April 2016 Apartment Times 3

trade show

Send TheWhole Team!

RSVP Deadline CostBy March 10th $49March 11th to 16th $59Day of Show/At Door $79

Cancellation deadlineis March 11th

Who Should Attend?Any/All of these GCAA members:Apartment Owner/Operators • Multifamily Developers Community, Assistant, & Regional Managers • Leasing Professionals • Maintenance Technicians & SupervisorsMarketing, Training & Purchasing Directors

What Do Guests Get? � 140 Unique Exhibitors � Hundreds of New Products & Services to Explore � Delicious Food Selections (menu at bottom left) � Networking Time with Peers and Pals � Door Prizes & Giveaways � Cash Bars and Concession Stand Available � Executive Preview Hour at 4:30 pm (for Regional

Managers & Management Company Executives only)

What About Prizes?End-of-the show live, random drawings for:

� Grand Prize: $1,000 CASH from GCAA � Five $100 Cash Prizes from GCAA � 17 Additional Prizes (valued at $100+) from:

AAPCO • American Painting & Renovations • BG Staffing Brook Furniture Rental • CORT • Diversified Flooring

Full House Marketing • LED Source • Marietta Drapery & Window Coverings • MOEN • National Credit Systems, Inc.

Ready Fitness • Ready Floors • Rent Ready Response Team 1 • Risk Solutions, Inc. • Valet Waste

2016 Trade Show March 17th

5:30 - 9:00 pm at theCharlotte Convention Center

Save $$RSVP

EARLY

RSVP at wwwgreatercaa.org or call 704.334.9511 x102

You’ll love this year’s amazing MENU:

Chopped Salad Station Macaroni & Cheese Bar w/ToppingsGuinness Stew & Mashed Potatoes Chicken Tenders w/Honey Mustard

Sausages in Puff PastryBattered Fish w/Tartar Sauce

and for dessert...Bread Pudding with Whiskey Sauce

4 Apartment Times March/Apri 2016

7

the official publication of theGreater Charlotte Apartment Association

6060 Piedmont Row Drive South, Suite 575, Charlotte, NC 28287 • 704/334-9511 • 704/333-4221 (fax) • www.greatercaa.org

Reservation/Cancellation Policies For GCAA Events:Dinner Meetings/Seminars: Reservations/cancellations must be made (either online, via email, or by phone) by the dealine published for each event on the GCAA’s website calendar (www.greatercaa.org).NAA Education Classes: Registration and/or cancellation in writing only at least14 days prior to initial scheduled class.For all GCAA events: No-shows and late cancellations will be invoiced.

GCAA Mission StatementThe GCAA promotes the interests of its members through legislative advocacy, education and networking; and supports housing quality, value and choice throughout the Greater Charlotte community.

The Apartment Times is published by the GCAA © 2016The GCAA grants permission to reprint articles from Apartment Times, provided that credit is given to both the author and the publication, with the exception of information reprinted from other media, in which case permission must be obtained from the original source.

Inside This Issue - March/April 2016On the cover: A Moment In Time - The GCAA Trade Show - March 17th 2016 Trade Show: Features, Menu, Cost, RSVP Details, etc. It's March 17th. You should go. ...... 3

From Your President, Charlotte Eaker .............................................................................................................. 5

From Your PSC President, Jarrod Clay .............................................................................................................. 6

April Dinner Meeting - CASINO NIGHT / Fair Housing for Apartment Professionals ...................... 7

New Seminar: Generational Workplace Challenges with Mindy McCorkle (FREE!) ......................... 8

NAA's National Housing Day (April 5th) and RPM Careers Month (April)............................................ 9

Pool Operator Certification / Apartment Financial Seminar with Brandon Negron ....................... 10

NAAEI Professional Credential Programs: CAM and NALP ....................................................................... 12

NAAEI Program Testimonials: Rico Baker (NALP) and Jennifer Galeazzi (CAM) ................................ 13

2016 Charity Golf Classic at Olde Sycamore - May 12th ............................................................................ 17

Local News: Demography / Multifamily Trash Collection in Charlotte / Inclusionary Housing .. 18

YAPs Annual Sponsors / Criticism of New Apartment Design in Charlotte ........................................ 19

Event Photos: Forecast Breakfast and February Dinner Meeting ........................................................... 20

AANC's Legislative & Education Conference in May - What's Your NEW? ........................................... 21

GCAA News: New Staffer Tameka Baptiste, Walking Wednesdays, & Renewing Members .......... 22

Welcome New Members ....................................................................................................................................... 25

Members in the News / In Memoriam - Ronda Williams ........................................................................... 26

GCAA 2016 Sponsors

Corporate Central Wholesalers • Full House Marketing • Greystar Maintenance Supply HQ • Weinstein Properties

These member firms, recognizing the importance of the GCAA’s purposes andobjectives, have provided additional, sustaining support to the Association.Please give them careful consideration, whenever possible, in your business.

Ga

Ca

Blue Ridge Companies • Carocon • Charter PropertiesClick, Pack, Move, Inc. • CSC ServiceWorks • Fresh & Bright Corp.

Ginkgo Residential • Glass Doctor • Matrix Residential • PPG PaintsRepublic Services • Strategic Protective Services • SYNCO Properties

Supporting

Executive

2016 Board of Directors

President - Charlotte Eaker, CAM, CAPSVice President - Amanda Kitts, CAPS

Treasurer - Lynn Ackerman, CAM, CAPSSecretary - Charity Ellis

Immed. Past President - Courtney Lundquist, CAPS

Kim Bolt-DavidsonSusan Bowman

Holly Casper, CAM, CAPSJarrod Clay

Darline CobbParry Cobb, CAPS

Ben CollinsPete Harrison, CAS

Lisa Higgins, CAM, CAPSAlisha LaPorte, CAM, CAPS

Margenia LoveCourtney MorenoMike Rinaldo, CAM

Brandi Robelotto, CAMBrandi RobertsonJennings Snider

Jonathan Tee, CASAsia Whitaker, CAS

GCAA Staff

Ken Szymanski, AICP, Executive [email protected]

Irene Gammon, Apartment Times EditorCommunications & Marketing Manager

[email protected]

Fran Petzold, Financial & Membership [email protected]

Pat Dorcy, Office & Events [email protected]

Jennifer Galeazzi, CAMCareer Development Manager

[email protected]

Bryan Holladay, Government Affairs [email protected]

Tameka Baptiste, Member Services [email protected]

2016 Committee Chairs

Education Advisory Council - Mike RinaldoGovernment Affairs - Lisa Higgins

Green - Maryam Zeledon Membership - Holly Casper

Operations - Susan BowmanOutreach - Darline Cobb

Products & Services Council - Jarrod ClayPrograms - Asia Whitaker

YAPs - Natalie Ross

Apartment Times Advertisingcontact Irene Gammon at the GCAA:

704.334.9511 x106 or [email protected]

AFR Furniture Rental • CORT Crescent Communities • Elite Flooring

Grandbridge Real Estate CapitalLocker Revolution • Loebsack & Brownlee, PLLC

Real Floors • Response Team OneRoto-Rooter • Sherwin Williams

Spangler Restoration • Time Warner Cable


from your president

Charlotte Eaker

Looking for a reliable Painting & Cleaning company that will get the job done right? Look no further - Fresh & Bright Corp.

is your number one choice!

Our experienced staff will make sure the job is done the way you want it.

704-526-6922www.freshandbrightcorp.com

Licensed, Fully Insured, and HUB & SBE Certified

"I call that WINNING." Enjoying the recent Super Bowl season reminded me of how success can be attained through team-work. Over the years I’ve become more and more interested in coaching philosophies and often read articles, books, and various internet postings written by or about athletic coaches such as Vince Lom-bardi and Jim Valvano, to name a couple.

Many years ago I watched a short video detailing the journey of Jim Valvano and his championship NC State Wolf Pack basketball team. That was probably my first brush with the importance of endless drive

and determination of a great coach. Valvano's winning smile and sheer resolve to be the best was contagious; when I finished watching the video, I felt I was ready to take

on the world and - better yet - couldn’t wait to rejoin my team and share my enthusiasm. His quote, “Don’t give up, don’t ever give up” resonates with me even today. When feel-ing defeated and overwhelmed, I hear his words and know I too can get back in the game and win.

Another great coach, Vince Lombardi (arguably the greatest football coach of all time), taught us that “People who work together will win, whether it be against complex football defenses, or the

problems of modern society.” In my opinion, truer words have never been spoken. Being part of a successful team achieving goals and setting records; being around like-mind-

ed co-workers who want success as much as you - forms a bond between people that is hard to forget.

Are you determined to be successful? Do you approach challenges in a way that sets a winning expectation? Do you surround yourself with positivity and resolve? If not before, then start today. Resolve to be a part of the Greater Charlotte Apartment As-sociation. Join a winning team that is constantly progressing forward, challenging us all to not only be better professionals but also better people. You’ll learn how to be a better coach and better teammate. I call that “winning”.


from your products & services council president

Jarrod Clay

Visit us

at booth #20

at GCAA

Trade ShowGaCa

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* Most commercial water heaters. Signature required at time of delivery.

Maintenance Supply Headquarters and Rheem are working together for you…

Ask your representative for a copy of our 2016

Product Catalog

The GCAA Trade Show is right around the corner: March 17th at the Charlotte Convention Center. Be sure to stay 'til the end of the show this year for live, random drawings for fabulous prizes: GCAA will give away A Grand Prize of $1,000 CASH plus FIVE $100 Cash Prizes. 17 Additional Prizes (valued at $100 or more) will be drawn by our Featured Exhibitors – so ANYONE CAN WIN this year!

Why should our owner/operators & on-site teams attend? I say – Why wouldn’t you? This show will feature 140 unique exhibitors and will have hundreds of products & services for you to explore. You don’t know what you don’t know, right? Come meet these amazing associate members and learn about what's available to help you in the everyday operation of your property. Guests will also enjoy delicious food selections and plenty of networking time to connect and catch up with industry peers and friends. Bring everyone on your team to the Trade Show!

Executive Preview Hour at 4:30 pm (for Regional Managers & Management Co. Executives only). Take the time to meet GCAA vendors in a “less hectic” environment and without the pressure of being pulled in multiple directions by your onsite teams.

Make the tradeshow a team building event. Professional growth and development through networking and learning about new products and services only increases the value our owner/operators bring to their onsite careers. Support GCAA's vendor/associate members who give so much to our association to make it the respected voice that it is for the multifamily community. Let’s not forget the main reason to attend – to have fun!

I hope to see you all at the CORT booth, so that I can share with you what’s new at CORT and how we can partner with your property to help you lease more apartments.

Please contact me with any questions you may have! You don’t want to miss this Moment in Time!

Thank you,Jarrod F. Clay, Senior Account ExecutiveCORT, A Berkshire Hathaway Company704-506-3864 (Cell) • www.CORT.com

Please see page 3 and/or www.greatercaa.org for2016 Trade Show Details & RSVP Information


monthly meeting

gcaa education

WHEN: April 20th, 2016 Registration at 8:30 am; Class 9:00 am - 1:00 pmWHERE: GCAA Career Development CenterCOST: $99 GCAA Members • $125 Non MembersCECS: 4 (approved by NAAEI and NCREC) NCREC members must bring their pocket renewal cards for credit.RSVP: Register online at www.greatercaa.org or phone 704.334.9511 x102

Course Content will Include: � American Civil Rights History � A Quiz to Test Your Fair Housing IQ � Internet Research & Resources � Advanced Fair Housing Discussion � Legal and Judicial Developments

Includes continental breakfast & afternoon snacks

APRIL20th

Because EVERYONE who works in apartment management needs fair housing training...GCAA presents

Fair Housing forApartment Personnel

About Your Instructor:

Ken Szymanski, AICPGCAA Executive Director

Ken has been a student of civil rights in housing for over 40 years and has worked closely with HUD Area Offices around the country. In Charlotte, he has developed a rap-port with the NC Fair Housing Center and the Charlotte Mecklenburg Community Relations Committee, the latter of which presented him with the prestigious Fair Housing Hero Award in April of 2008. Ken has also received the Advocacy Award from the National Association of Human Rights Workers for commitment and leadership with civil rights. Throughout his nearly 30 years at the GCAA, Ken has taught fair housing classes to literally hundreds of multifamily professionals.

GCAA's APRIL 14th DINNER MEETING is going to be a little different...

Join us for a fun-filled evening of

CASINO GAMES & EXCITEMENT!

Each guest will receive $10,000 in Casino "CASH" to use at these game tables: Roulette, Black Jack, Craps, andTexas Hold 'Em Poker... P L U S :

• Wheel of Fortune with Grand- and Runner-Up Prizes• Dinner! featuring a Pasta Bar Buffet, Caesar Salad,

Garlic Bread Sticks, and Dessert

WHEN: April 14, 2016; Doors open at 6 pm; Games at 6:30 pmWHERE: Renaissance Charlotte Suites Hotel 2800 Coliseum Center Dr. Charlotte, NC 28217COST: $42 GCAA Members • $47 PublicRSVP: Register online at www.greatercaa.org or phone 704.334.9511 x102 Deadline to make/cancel a reservation is noon on 4/12

Executive Sponsor: Sherwin Williams


gcaa education

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GCAA's YAPs Committee (Young Apartment Professionals) is pleased to present this insightful seminar led by Mindy McCorkle:

GENERATIONAL WORKPLACE CHALLENGESFREE for GCAA members to attend

Do you ever feel like you just don’t GET why some people think and act the way they do? Today’s workforce is the most generationally diverse in history. Boomers are trying to tolerate Gen Y; Gen X doesn't understand the Traditionalists; and Gen Z is perplexing to everyone. Gaining insight into the generations is critical to workplace harmony and success. Get that valuable insight at this seminar!

Who Should Attend: Anyone who works with, sells to, or interacts with multi-generations!

Here's what you will learn:• Tips for dealing with conflict that arises from generational differences• Ways to motivate and inspire the various generations • How each generation responds to sales techniques and marketing• Effective ways to build relationships with the different generations

WHEN: April 21st, 2016; 8:30 - 10:00 AMWHERE: GCAA Career Development CenterCOST: FREE for GCAA members ONLY (no-shows will be invoiced $10)CECs: 1.5RSVP: Online at greatercaa.org or phone 704-334-9511 x102 Deadline to make or cancel a reservation is 5pm on 4/19/16

GenerationalWorkplaceChallenges


naa news

Fun Apartment Facts!

• Apartments and their residents contribute $1.3 trillion to the economy each year. That's 12.3 million jobs in construction, operations, leas-ing, management and skilled trades - along with all the local businesses supported by apartments and their residents.

• The American Dream is changing; more than one-third of Americans rent their homes. Of them, 42 percent—or 37 million people—lease apartments.

• Rental demand is increasing – More people are choosing to rent because it offers freedom, flexibil-ity, proximity to work and a diverse set of options that fit their desired lifestyle and housing needs.

• When the housing market crashed in 2008, de-mand for apartments went up and hasn’t slowed down. With Baby Boomers downsizing and Echo Boomers beginning to enter the housing market, Harvard University research suggests that up to 5 million new renter households will form this decade.

• Demand for apartments currently exceeds supply. The market requires at least 300,000 to 400,000 new apartments annually. Although con-struction is rising as the economy continues to im-prove, only 254,000 apartments were built in 2014.

The National Apartment Association (NAA) is celebrating the apartment housing industry with National Apartment Housing Dayon April 5th.

find more details and participation ideas online athttp://bit.ly/NAA-NAHD

Throughout April, join in the fun to help the NAA Ed-ucation Institute promote RPM Careers Month and raise awareness of our dynamic industry! Show off your professional success and prompt job seekers to consider careers in residential property manage-ment (RPM). The resources below can not only win you prizes, but will also help encourage qualified candidates to explore our industry.

(Be sure to enter the SELFIE SHOW-DOWN CONTEST!)

Website: http://www.rpmcareers.org/Facebook: RPM CareersToolkit: http://bit.ly/RPMCareersTools

PLUS...April is

RPM*CAREERSMONTH* Residential Property Management


gcaa education

Pool Operator Certification from GCAAThis certification is REQUIRED in the state of North Carolina, so GCAA is here to provide the training!Whether your techs need NC Certification, would prefer National CPO Certification, or are just looking for a refresher course in pool operation & maintenance, we’ve got your teams covered. Here’s the schedule for 2016:

POOL SCHOOL 2016Half-Day Refresher Course: Provides updates on latest requirements, laws, and trends in apartment pool operation (no certification). April 19 only. $75 for GCAA members.

One-Day Course (5-Year NC Certification): Meets all the requirements of NC’s Public Swimming Pool Statutes. Jan. 26, Feb. 11, March 22, April 19, May 25, June 15, or Aug. 23. $125 for GCAA members.

Two-Day Course (5-Year National CPO Certification): Meets all requirements for both the National Swimming Pool Foundation’s Certified Pool Operator (CPO) certification and NC’s Public Swimming Pool Statutes. May 26 plus any one-day session listed above. $245 for GCAA members.

GCAA offers MANY course options to suit yourspecific training needs and busy schedules!Various

ClassesBetween

NOW and

August

Ga

Ca

Register at www.greatercaa.org

About the Course Instructor: Roy Fielding is a Senior Lecturer in the Department of Kinesiology at UNC-Charlotte, serv-ing as program coordinator for the Exercise Science degree program as well as Director of Aquatics for the Dept. of Recreational Ser-vices. Mr. Fielding has assisted the American Red Cross over the last 12 years with the development & implementation of the Lifeguard and Lifeguard Management programs, and has served as a Chapter volunteer for over 40 years. Roy was recently named one of the most influential individuals in aquatics in the U.S. by Aquatics International Magazine. He is a member of the University of Northern Iowa Athletic Hall of Fame for swimming.

Apartment Financials:SHOW ME THE MONEYa seminar with Brandon Negron - May 11This course is designed to give EVERY member of the on-site staff the oppor-tunity to think unconventionally in order to make an impact where it matters most. During this course you will take a fast-track ride through a standard property financial report. Learn how to dissect financial reports from begin-ning to end, with the end being impactful NOI and positive cash flow.

At the end of this course youll be able to:• Create and build a financial report• Appraise value on specific amenities & determine their impact on your investment• Understand specific calculations like NOI, Expense Ratios, Net Rental Income,

Capitalization Rates, etc.• Report to your owners on positive progressions/negative variances with confidence

Course Materials include: Class workbook, In-class & take-home financial analysis practice problems, Glossary of terms & formulas

Details, Details...DATE: May 11, 2016TIME: 9:00 am - 1:00 pm 8:30 am registrationPLACE: GCAA Career Development Ctr. in SouthParkCOST: $99 GCAA members $125 publicCECs: 4RSVP: at greatercaa.org or 704-334-9511 x102. Deadline to RSVP or cancel is noon on May 9th.

Seminar leader Brandon Negron, NALP, CAM, CAPS has been active in the apartment industry for 15 years and has worked for some of the largest companies in our industry at both a site and portfolio level. Brandon now serves as National Training Director for Winston Salem-based Landmark Property Management Company, responsible for ongoing training, talent enrichment and policy development of 85 properties throughout 7 states. He is also a member of the NAAEI Faculty. Brandon’s expertise has always leaned toward the financial intricacies of our business; his specialty areas include new lease ups and assets/portfolios that may be in financial distress.


naaei professional credential programsAs an affiliate of the National Apartment Association, the GCAA is pleased to be the Charlotte market’s exclusive provider of the NAA Education Institute’s nationally-recognized professional credential programs.

For additional course details and/or to REGISTER FOR A COURSE, VISIT WWW.GREATERCAA.ORGor contact Jennifer Galeazzi at [email protected] / 704.333.4221 x103.

Management of Residential Issues • Fair Housing Legal Responsibilities • Financial Management

Human Resource Management • MarketingProperty Maintenance for Managers • Risk

Management • Research/Analysis/Evaluation

FAST TRACK Course April 25-292016

The Certified Apartment Manager (CAM®) course was devel-oped by the National Apartment Association Education Institute to provide the highest standard of training for the on-site man-ager and clear the path for growth and recognition. In class, you will gain a new understanding of the challenges you face most frequently. At the same time, you will have a new opportunity to share your experiences as a multifamily industry professional with other dedicated peers, establishing valuable contacts for the future and increasing your own experience level.

This course is ideal for leasing professionals, assistant managers preparing for a promotion, new on-site managers, or managers who want formal training.

The CAM curriculum includes 55+ hours of instruction in the sub-ject areas below:

FAST TRACK Course begins April 25. Now you can earn the professional CAM Credential in JUST ONE WEEK! WHEN: April 25-29, 8:30 am - 5:00 pm WHERE: GCAA Career Development Center, One Southpark Center 6060 Piedmont Row Drive South, Suite 575A, Charlotte, NC 28287COST: $945 (GCAA Members) • $1229 (Public)

GCAA will also

offer CAM in

FALL, 2016

For further details or to register for the CAM or NALP courses, visit www.greatercaa.org or phone704.334.9511 x103.

Earn the CAM Credential in just5 days with award-winninginstructor MINDY McCORKLE!

Leasing professionals are often the first, if not the only, onsite team members who interact with pro-spective residents. Thus, it’s imperative that these professionals have the skills to ensure success for both themselves and their communities. The NALP Creden-tial Course provides this comprehensive training, and can be especially useful for those who have recently joined the apartment industry.

COURSE CONTENT:• Brining in New Residents: Be Prepared• Marketing and Maintaining Your Community • Why Your Competition Matters • Relevant Laws and How to Apply Them • The Sales Process and Building Relationships• Effectively Meeting the Needs of Current Residents • The Market Survey Presentation - students evaluate their

own apartment communities using skills learned in class, compare them to the competition, and offer recommenda-tions for improvement.

COURSE INSTRUCTORS:Sandra Fick, Charter Properties; Jennifer Galeazzi, GCAA;Kate Irving, Northwood Ravin; Lauren Lee, Cottonwood Residential; Mindy McCorkle, Enhancement Talent Devel-opment; Cheryl Murphy, Click Pack Move; Ellie Norton, RentPath; Mike Rinaldo, Northwood Ravin; Rebecca Rosa-rio, Full House Marketing; Laura White, Grubb Properties

REGISTER FOR NALP TODAY Class size is limited!

COURSEREVISEDin 2015!

g

WHEN: March 23 & 30; April 6 & 13; May 6 9 am - 5 pm (4/13 & 5/6 classes end at 1pm) WHERE: GCAA Career Development Center (see address at left) COST: $429* (GCAA Members) • $558 (Public) *(Payment plan available for members only)


naaei professional credential programs

Ricco Baker, NALPColonial Grand at Mallard Creek

Has the NALP credential been important to your career?The way you are perceived by prospects is huge in our industry. It starts when they first walk in the door and evaluate how you dress, how you speak, and your cre-dentials - expecting someone honest and knowledge-

able. The NALP credential has given me the extra confidence needed to address prospects.

How has your credential benefitted your company or property?During the course many things are brought to your attention that you may or may not do well. One of the most important things is Fair Housing Law and how you handle situations where it comes into play. Most pros-pects aren’t looking to start a Fair Housing suit, but many want to know “What type of people stay here?”. Thanks to the NALP course, I have a bet-ter understanding of how minute misunderstanding can be costly to both me and my organization. I have been equipped with the tools to answer these questions precisely and without compromise.

What would you tell someone who is “on the fence” about the NALP course?It’s a NATIONAL CREDENTIAL!! Keep that in mind as you consider whether taking this course will benefit you or not. Continuing your education is always beneficial, and more often than not apartment operators look for the NALP credential. It says I took an extra step to show how committed I am to this career.

Not sure about earning your NAAEI professional credential? Read these testimonials:

VISITUSAT

BOOTH#146

ATTHE

TRADESHOW

ONMARCH

17

Ga

Ca

Jennifer Galeazzi, CAMGCAA

Prior to joining the GCAA staff, I worked onsite as an apartment com-munity manager. I had worked my way up the multifamily ladder from leasing professional to assistant manager when I found a mentor in my community manager. I saw how hard she worked to earn her Certified Apart-ment Manager (CAM) credential, and I knew I wanted to earn mine too. In 2006, I was excited to learn that I had been approved to take the CAM class. During CAM, I learned how to write my mar-keting plan to get qualified traffic to our commu-nity, how to look for potential maintenance issues that could lead to capital expenses, and how the onsite team's decisions impacted the financials. I worked harder to make the budgeted goals and shared what I had learned in class with my team.

Looking back on my career I’m so happy I got to spend those years onsite. I made some of my clos-est friendships working at my community. I’m so grateful to have worked with a company that saw the value of CAM. Earning your CAM will show your company that this is your career and not just a job.


CHANGE THE WAY YOU TURNAPARTMENTS

Rent Ready is a single source turn vendor that delivers end to end apartment services with unbeatable customer service. That means with one call you can

take a move out and be ready for a move in on your schedule!

Painting Cleaning Carpet Cleaning

Counter Resurfacing

Tub Refinishing

Move OutPunch

New to Rent Ready? Try us out with a basic unit turn (paint, clean, carpet clean) by entering the code “GCAA2016” at www.rentready.com/become-a-customer

www.rentready.com (980.245.6364)


social/charity event

To register your team, complete and fax or email this form to the GCAA office:704/333-4221 FAX OR scan and email your completed form to [email protected].

Contact Name _______________________________________________________Company __________________________________________________________Phone No: _____________________ E-mail:_______________________________Player Names (REQUIRED to reserve team) and Player Companies:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Check here to be invoiced individually r (Note: if you do not check the box at left, the Contact Person’s company will be billed for all players listed. Deadline for registration and/or refundable cancellation is noon on May 6.)

May 12that Olde

Sycamore Golf

PlantationBenefitting Crisis

Assistance Ministry

About the Course: Olde Sycamore Golf Plantation is nestled among a mature forest of hardwoods only a few minutes from 1-485. This semi-private course was recognized as the “Best New Course” and “Best Eastside Course” in the Queen City by Charlotte’s Best Magazine. Olde Sycamore is a pleasure for golfers of all skill levels.

Address/Directions: 7500 Sycamore Drive, Charlotte NC 28227. Take Exit #44 (H218/Mint Hill )off of I-485. Go East off the exit; course is 1 mile on the right.

Captain’s Choice: (teams of 4 play the group’s best shot)

Cost/What’s Included: $110 per player provides the following: Green Fees • Golf Cart • Box Lunch • Beer/Soft Drinks/Water • Team Awards • Contests of Skill • Awards Ceremony with Snacks & Desserts • Free Golf Lessons for Beginners Bring some cash for raffle prize tickets: $5/ea; 3 for $10; 'waistband' for $20

NEW THIS YEAR: Sponsorships for Management Companies!Don't golf? Sponsor a cart to DECORATE & DRIVE or get creative with a Hole Sponsorship. Prizes for best-decorated cart & most fun/creative hole sponsors.

EVENT FEATURES:• LATER START TIME! SHOTGUN START is at 11:00 AM

• FREE GOLF LESSONS for beginner golfers from 10:00 am• BOXED LUNCHES provided to all golfers at tee-off• SNACKS/GOODIES/GAMES on the course at all sponsored holes• DON’T GOLF? Spend the day with GCAA friends anyway with a fun

sponsorship (for vendors AND owner/operators) - details at left.

Attention Vendors: CHARITY GOLF CLASSICSPONSORSHIPSfor 2016 *New Options!*Contact Pat Dorcy at GCAA([email protected]) for details and availability.

These sponsorships are available to GCAA-members exclusively on a first-come, first-served basis.

ALL SPONSORS will be listed on our welcome banner.

$200 Level• Registration Sponsorship• Box Lunch Sponsorship

$225 Level• Players' Golf Cart Sponsorship

$350 Level• Awards Ceremony Sponsorship• Beverage Delivery Sponsorship

$450 Level• Hole Sponsorship (2 people max

at each hole; BYO chairs/table/tent, decor, snacks/drinks, etc. - arrive at course by 9:00 am to set up)

• Beverage Sponsorship SOLD OUT

$500 Level• ALL NEW "Decorate & Drive" Cart

Sponsorship (for Management Companies exclusively)

Raffle Prize Donation Your choice! ($100 minimum

value per prize, please.) Benefits the GCAA Education Foundation.

Sponsorships always sell quickly; reserve yours today! March/April 2016 Apartment Times 17


Surprising Magnitude of both Movers-In and Movers-Out of Mecklenburg County By Ken Szymanski and Rebecca Tippett

Demography is very important to the Charlotte apartment in-dustry, as it forms the basis for our customer pool. We see this with the rise of one-person households (to 28% of all house-holds) and the striking shrinking of the share of households that include families with two married parents and children (fell by half from 40% of all households in 1970 to 20% of all households in 2013). Couple these datasets with the all-time record of local households that rent (47.1% in 2013), and they all equate to strong apartment demand. This, according to the U.S. Census Bureau and their American Community Survey, along with the Carolina Population Center.

Migration is another important element of population change, household formation, and apartment demand.

Most know that Charlotte-Mecklenburg is a strong draw for In-Migration. “Net Migration” measures the Movers-In and subtracts the Movers-Out. Calendar Year 2014 saw 15,888 net migrants into Mecklenburg County (74,706 moving in and – maybe surprisingly to some - 58,818 moving out. Note that the ACS can’t capture people who moved abroad, so this will miss a small portion of people who return to their home country or otherwise move out of the United States.) In total, Mecklenburg lost to other counties in the state (-1,189 net mi-grants), with big gains from other states (+10,523) and abroad (+6,554).

Charlotte ranked 7th nationally in Net Domestic Migration among all major U.S. metros from 2010-2013; details below:

Rebecca Tippett is the Director of Carolina Demography at the UNC-Chapel Hill Carolina Population Center

Ken Szymanski is the Executive Director of the Greater Charlotte Apartment Association

local news

The Dubious Future of Multifamily Trash Service in the City of CharlotteEven though the issue has been thoroughly vetted by the community in prior years going back to the early 1990’s, Char-lotte City Council is once again eying the possible elimination of multifamily housing trash service in their upcoming bud-get deliberations. The rationale for the would-be service ex-clusion is to “save” the City about $3.5 million by transferring their costs to multifamily housing communities and residents. GCAA views this exclusion as arbitrary, punitive, discriminato-ry, and regressive. We have pushed for a Working Group to ex-amine the issues; this group should have been named by the time this magazine reachers readers. April is likely the crucial Council vote for the FY17 Budget. There will be many twists and turns in the weeks ahead. We encourage GCAA members to communicate with the City Council and particularly the Budget Committee Members - Phipps (chair), Mayfield, Lyles, Driggs, and Kinsey - about the would-be impacts on your communities and your residents. City Council Contact infor-mation is available here online: http://bit.ly/CLTcitycounci.

Inclusionary Policy for New DevelopmentNearly three years ago, the Charlotte City Council approved an affordable housing “density bonus” for developers. If a de-veloper wanted to build in affluent areas, the city would al-low it to build extra units if it included some apartments or homes for low-income residents. To date no one has partici-pated in the program, and the city may be starting over. The City’s current Inclusionary Housing policy has a number of misconceptions underlying it, including: a misunderstanding of the importance of return on cost in development feasibil-ity; an overestimation of economies of scale in construction; and a stereotype that private developers want to discriminate against poor people. The GCAA has consistently taken the position that any inclusionary policy for new development should be voluntary, and not mandatory, as the effect of in-cluding affordable units is to lower property yields and dimin-ish property value.

What GCAA is Asking the City of Charlotte to Do: STOP reducing services for ONLY multifamilySTOP increasing fees for ONLY multifamilyCONSIDER equitable ratio of resident-to-city expense for both single- and multifamilyCONSIDER collecting ALL residential trash: single- and multifamily


local news

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Thanks to thefollowing GCAA members for sponsoring the

2016 YAPs Program:

Criticism of New Apartment DesignYou probably have sensed that there are some sharply divergent views about the state of apartment design in Charlotte these days. Multifamily developments are getting quite a bit of press and generally speaking it’s great that Charlotteans are excited and want to see good design. A fair amount of the discussion seems to be negative - that apartments need to do more for residents, neighborhoods, and commercial corridors; that apart-ments need to “activate the street” via ground-floor retail and be more appealing and interesting to pedestrians in walkable in-fill communities. The GCAA recently facilitated a round table discussion with member architects and developers. The intent was to have a thought-provoking dialogue addressing the many recent criticisms that are painting our industry and our devel-opments as uninspired, unsustainable, sterile, disconnected, un-safe, or worse. Compatibility of new apartment communities at in-fill locations was a particular focus. We think it is important that we promote a positive GCAA response to recent urban liv-ing discussions. While we first and foremost respect the prop-erty rights of developers and the creativity of their chosen design team, the general feeling among our opinion-leaders is that we need to be open to having discussions with city planning, architecture, and local elected officials about the evolution of fu-ture apartment design, being sensitive to the characteristics of each neighborhood.


event photos

Thanks to our presenters pictured L to R here 4 Ben Collins, Jessica Rossi, Dionne Nelson, Lisa Taylor, and Malcolm McComb

Thanks to our Executive Sponsor, Chris Loebsack of Loebsack & Brownlee, PLLC(below with Charlotte Eaker 6)

GCAA's 2016 Multifamily Industry Forecast BreakfastWe appreciate each of the over 200 guests who joined us on January 27th at the Westin Hotel for one of the best Forecast Breakfast Programs in GCAA history. Photo highlights below:

February 11th Dinner Meeting with Amy Kosnikowski DilisioThanks to guest speaker Amy, our Executive Sponsor REAL FLOORS, and everyone who attended! Photos follow...

Guest speaker Amy Kosnikowski Dilisiobetween GCAA President Charlotte Eaker

and Mary Lynne House

Freddy, Andrea, and Garland with REAL

FLOORS, the evening's Executive Sponsor

GCAA's Recent CAM Designates: Leighann Shi, Nikki Miller,

Crystal Blackwell, & Toddi Johnson

New NALP Designate Ricco Baker

NEW MEMBERS

Suzanne BumgarnerEasy Movers

Claude DawsonAfterdisaster

Metrolina

Andy LezotteEfficient

Insurance

GCAA's next dinner meeting is theGREAT GATSBY CASINO NIGHT

on April 14th (details p. 7)


aanc news

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Explore all that’s NEW with your apartment industry colleagues at the AANC's 2016 Education & Legislative Conference

Join AANC in Raleigh this May to engage in NEW education opportuni-ties, networking occasions, new construction, new values, new technol-ogy, new marketing and media, and the NEW AANC! With the theme of What’s Your New, this year's conference promises to Educate, Engage & Empower all attendees!

With fast & record-setting industry growth of apartment units, rents, property values, and industry professionals, the AANC NEW is poised for a great transition. Part of AANC’s NEW is the NEW Legislative and Educa-tion Conference, highlights of which will include:

• Keynote with Lisa Trosien, Consultant/Trainer with ApartmentExpert.com• NEW Education Offerings featuring the latest innovations in Develop-

ment, Marketing, Technology, Retention, Maintenance and MORE!• Trade Show, PAC Event and Reception• NEW opportunities to have your voice heard as you lobby with Represen-

tatives and reconvene for a General Session• NEW networking occasions on both days of the conference

Don’t miss the 2016 Apartment Association of North Carolina Legis-lative & Education Conference! Come explore #whatsyournew, and the NEW that the AANC can bring to you!

For additional details and conference/hotel registration options, visit aanconline.org.

2015 AANC Conference Attendeeson Lobby Day


gcaa news

6300 Woodbend, LLCAffinity Property Management SolutionsAmerican Campus CommunitiesAmerican Furniture RentalAmerican Painting & RenovationsAnother PrinterAspen HeightsATI EnergyAutomatic Leasing Service, Inc.B&M ManagementBrookhill VillageBuildingLink.comCARES by Apartment LifeCARIBBEAN POOL SERVICECarlisle Residential PropertiesCarolina Time Equipment Co.Carolina's Painting & CarpentryCarpet South Design, Inc.Carrier EnterpriseCarroll Management Group

Central Wholesalers, Inc.Chadwell Supply Inc.Charlotte Ctr. for Urban MinistryCharter Properties, Inc.Childress Klein PropertiesChurchill Forge PropertiesClementi Properties, Inc.DAS Architecture, Inc.Dragonfly Pond WorksDYON ManagementEnvironmental Diversified Svcs.Farifield ResidentialFisher Realty, Inc.Full House MarketingGCI Residential, LLCGDE Renovations, Inc.Geller AssociatesGinkgo ResidentialGlass DoctorGrubb Properties, Inc.Housing Partnership, The

In Line General Contracting, Inc.Integra Realty ResourcesJasko Fitness Solutions, Inc.Jones Property Mgmt. & RealtyLeaseterm SolutionsLED SourceLFS PartnersMatrix ResidentialMiddleburg Management, LLCMillennia HousingParker Poe Adams & BernsteinPerfect Image PrintingPetros Property ManagementPhoenix Landscape Mgmt.Pineapple Group, LLCPreferred Residential Mgmt., LLCPressly DevelopmentPRG Real Estate ManagementR.E.O. Flooring SolutionsRankin, CindyResidentCheck

RiteRug CompanyRivergate KW ManagementRK Investments Charlotte, LLCSchlage Lock CompanyServpro of NE Mecklenburg CtySoutheast Contractor ServicesSouthern Apartment GroupSpangler RestorationSparklewash by Cutting EdgeTerwilliger Pappas Multifamily PartnersTrademark ResidentialUNCC Off-Campus Housing Svc.Unifour Fire & SafetyUnited Property ManagementValet WasteWilmar Industries, Inc.Window GangWindsor Redevelopment Corp.Woodfield InvestmentsZillow Rental Network

Meet GCAA's Newest Staff Member...TAMEKA BAPTISTETameka joined the GCAA team in January of 2016 as the Member Services Coordinator. She is responsible for providing administrative support to Association members and staff, which includes keeping the GCAA database up to date and handling all aspects of event registrations and confirmations. Tameka holds a B.S Degree in Security Management from John Jay College of Criminal Justice in NYC. Her diverse previous careers include working in the Security, Human Resources and Real Estate fields. Tameka is also currently a licensed NC Realtor. In her spare time, Tameka and her husband Michael seek out new ways to entertain their two young children Taurence and Monét with activities throughout the Charlotte area and beyond.

Be sure to meet Tameka the next time you visit the GCAA; you can contact her at [email protected] or 704-334-9511 x107.

Walking WednesdaysReturning to GCAA in May...

For the second consecutive year, GCAA and its Products & Services Council are partnering with the Charlotte Chamber's Healthy Char-lotte Council to help our city become healthier. GCAA members and their residents can participate in Walking Wednesdays by simply walking for 30 minutes or more each Wednesday in May.

WALK with your on-site team members, WALK with residents, WALK with prospects, WALK with vendors when they visit your community, it doesn't matter who you walk with, just WALK!

Look for details & incentives at greatercaa.org & on social media!


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© 2016 CORT. A Berkshire Hathaway Company.


membership

The following 25 companies joined the GCAA in December, 2015 or January, 2016. Help us welcome them - now and throughout the year. And remember to DO BUSINESS WITH GCAA MEMBERS as often as you can!

Pack CityParcel lockersRick [email protected]: Paul Bergeron

Pressure ProsPressure washingMatt [email protected]

Rightway PlumbingPlumbing/back flow preventionEldon [email protected]: Melody Adames

SERVUSMobile AppSusan [email protected]

Smith & Stevenson CoDelta faucet representative Joel [email protected]

Universal StoneCountertop refinishing & repairNicki [email protected]

Waste Away LLCValet Trash ServiceGwen [email protected]

Hamilton Point Investments Owner - Cushendall Commons (168)Maria [email protected]

Henderson PropertiesOwner: 735 unitsBrenda [email protected]

HomeRealty & Mgmt.Small owner (21)Mary [email protected]: Jamie McLawhorn

Middleton Meyers, LLCOwnerIan [email protected]

RAIT ResidentialOwner: Fountains at South End (208)Brenda [email protected]

ASSOCIATES (VENDORS)

Advanced Property ServicesCleaning servicesDawn [email protected]: Pamela Hallmark

Century Fire Protection, LLCFire protectionJamie [email protected]

Effective Insurance GroupRenters insurance Andy [email protected]: Todd Pfalzgraf

The EI GroupEnvironmental ConsultingStephen [email protected]

EnviroClean WasteSolutions - Valet trash serviceSheldon [email protected]

Express EmploymentProfessionals Employee screening services, staffingBill [email protected]

Fit To RentLandlord CRM ToolJordon [email protected]

KONE ElevatorsElevator repair/maintenanceJen [email protected]: McKenzie Brady

OWNER/OPERATORS

Absolute Management, LLCSmall owner (15)Ali [email protected]

Charlotte Multifamily PartnersOwner - Riverwind (180)Kelley Furr704-865-0303 [email protected]

DYON ManagementOwner- Sandhurst (163)Contact: Avi [email protected]

GRH DevelopmentResources - Small owner (Riverwalk-24 units) Dave [email protected]

GWR Management, LLCOwner-The Villages (224)Lelia De La [email protected]

RECRUITINGNew GCAA Members Is

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members in the news

In MemoriamRonda Kay Williams1958-2016GCAA lost a long-time member of its fam-ily when Ronda passed away to go to her heavenly home on January 12, 2016. A Charlotte native, Ronda was the beloved daughter of Jerome Williams and Peggy Withrow, and the cherished sister of Jeanie Colvin and Shelly Williams Brown (Chuck Brown). Ronda's niece, two nephews, and grand-nephew also remain to cherish her memory. Ronda graduated from Queens College with a Business Degree and held various other degrees in the Real Estate field. In 1994, she started her own successful consult-ing business, Professional Resource Options. Throughout her career, Ronda was a friend and mentor to many GCAA mem-bers; a selection of their remembrances follows below. Most assuredly, Ronda will be missed.

Brandi Robelotto, Real Floors: I had the honor of knowing Ronda Williams since 1992. As a new leasing consultant in the apartment industry she made an immediate impression on me. She was someone that had high expectations for personal growth and the ability to make you want to reach for the stars. This professional and intelligent woman was a true innovator, she was focused and diligent in making her dream of opening PROs become a reality. Her vision touched the lives of so many as a trainer, mentor and motivator. Ron-da was a person who encouraged individuals to explore their unique talents and potential. I will remember her kind heart, words and generosity. Ronda was a friend, one that I was blessed to know and one that I will miss.

Jarrod Clay, CORT: Between November, 2002 and March, 2003 – I worked for Ronda at PROS. She is responsible for my successful 13-year career at CORT. When I reflect back on how much she helped me, I owe her so much. She was a mentor, cheerleader, and huge motivator for so many peo-ple in our community. She was a trailblazer in the multifam-ily industry, and I will forever be indebted to and thankful for my friend Ronda Williams.

Kim Bolt-Davidson, Northwood Ravin: Ronda was an ex-ceptional entrepreneur and professional. She was a pioneer in the early 90's when she started PROs. Her company grew each and every year due to her tenacity and caring personal-ity to help others grow in their professional development. Ronda mentored so many industry people and made them into what they are today - multifamily professionals who are great contributors to our industry. Ronda will always be re-membered for her many talents and caring ways.

Hoppy Hopkins, PBS: I had worked with Ronda for over 30 years and she was always cheerful and enthusiastic. She en-joyed what she was doing. Ronda was very loyal to me and was receptive to new ideas. She will be missed.

Darline Cobb, who is chairing GCAA's Out-reach Committee this year, was recently se-lected to serve as Ginkgo Residential's Direc-tor of Training and Development and began the new role on January 2, 2016. Responsible for creating and executing Ginkgo’s educa-tional initiatives, Darline will develop and deliver all types of training - including soft skills, company policy, and prop-erty management software; she will lead take-over tran-sition teams for new management contracts and newly-acquired properties. Darline will also lead an initiative to create both Mentoring and Manager Training Programs for Ginkgo.

Jessica Sutherland recently joined Ginkgo Residential as Marketing Director. She will oversee all areas of Ginkgo Marketing includ-ing reporting and analytics, websites, mar-keting campaigns and design, social media, reputation management, branding and repo-sitioning, marketing collateral, strategic planning, outreach marketing, and marketing training. Jessica, who serves on GCAA's Outreach Committee, has over 12 years of property management experience, including a recent position as Regional Marketing Manager for Fairfield Residential. Jes-sica graduated from the University of Toledo College of Business, with Bachelor's Degree in Business Administra-tion and a minor in Professional Sales and Marketing.

In January, John Scott Trotter joined Char-ter Properties Inc. (CPI) as Vice President, Ac-quisitions and Dispositions. He will assist in the firm’s capital markets activities, includ-ing CPI’s investment sales efforts as well as managing CPI’s financing relationships. Most recently, Mr. Trotter served as Managing Principal of Blue Heron Capital LLC and was previously with the Real Estate and Lodging Investment Banking Group at J.P. Morgan in New York, NY, where he worked on strategic advisory and capital raising transactions. Joe Kaylor, President of Charter Properties, noted, “John Scott’s institutional background coupled with his recent entrepreneurial success at Blue Heron Capital will be a great addition to Charter."

GCAA volunteer extraordinaire Betsy Kirk-patrick of BG Staffing has been the recipient of multiple accolades lately, including:• Serving as a Mentor for BG Staffing• Having her article "Hiring Outside of the Property Management Industry" published in Rental Housing Journal• Being named STAR of the Year at BG's Sales Conference• Joining the Upper State Apt. Assoc. Board of Directors• Being named Supplier of the Year by the USAAMost recently, Betsy was promoted to Regional Sales Man-ager for BG Staffing; in this role she'll oversee sales efforts in the not only cities in the Carolinas, but also Norfolk, Bal-timore, and Boston.


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