“made by ov-...- tram - bus responsible for tracks/road: - local or regional road administration...
TRANSCRIPT
Public Transportation“Made by OV-
bureau”How do we do it ?
London 2017, June 8thir. Erwin Stoker
Manager PT development
Outline
Introduction• Public transportation in the Netherlands• Public transportation in Groningen Drenthe• Franchising history
Cases1. Joint development and business cases2. Buses3. Bus depots4. Personnel5. Concession Management6. OV-chipcard and national datawarehouse public transportation
I won’t bite ! Concession = Franchise
Public transportation in the Netherlands
PT in the NetherlandsNational railways (Main network)
Operator:
- NS Nederlandse Spoorwegen
- 100% public company
- Negotiated contract 2015-2025
- Ministry of Infrastructure and Environment
Tracks:
- Prorail
- 100% public company
- Negotiated contract 2015-2025
- Maintenance and extensions
- Ministry of Infrastructure and Environment
PT in the Netherlands: Regional PT
14 responsible public bodies
- 12 provinces
- Rotterdam/The Hague
- Amsterdam
Modes:
- Regional rail
- Metro
- Tram
- Bus
Responsible for tracks/road:
- Local or regional road administration
Wet Personenvervoer 2000 (PT bill 2000)
- Privatisation of (former) provincial and city public transport (bus) companies
- Obligation for PTA to franchise all public transportation from 2000
- Exclusive right for 1 operator in a certain area or on a certain line
PT in the Netherlands: PT franchises (2017)
All bus contracts franchised
(Except Rotterdam/The Hague andAmsterdam: negotiated contract)
Public transportation in Groningen and Drenthe
PopulationGroningen 570.000(City of Groningen 210.000)Drenthe 488.000
University of Groningen Hanzehogeschool55.000 students
Transportation flow concentrated on Groningen city
Groningen
DrentheFriesland
90 km
70 km
Groningen
Assen
Emmen
Winsum
Uithuizen
Eemshavennaar Borkum
Lauwersoog
Schiermonnikoog
Assen
Delfzijl
Emmen
Meppel
Zwolle
Drachten
Heerenveen
Leeuwarden
Winschoten
Veendam
Stadskanaal
Hoogeveen
Coevorden
Roden
Eelde-Paterswolde
Gieten
Borger
Vlagtwedde
Ter Apel
Klazienaveen
Beilen
Oosterwolde
Surhuisterveen
Steenwijk
Dwingeloo
Diever
Balkbrug
Slagharen
Hardenberg
Ommen
Westerbork
Zuidlaren
Scheemda
Appingedam
Siddeburen
Bedum
Zuidhorn
Zoutkamp
Ten Boer
Netwerkvisie OVGroningen Drenthe
Augustus 2015
Legenda
Ketenknooppunt
Kernnet spoor
HOV regionale spoorlijnen
HOV bus (Qliner)
Basislijn bus
Aanvullende diensten
Herkomst-transferpunt
Bestemmings-transferpunt
P+R
P+R
Hoogezand-Sappemeer
Groningen
Norg
Leek
Uithuizer-meeden
Annen
Pekela’s
Marum
EenrumBaflo
Warffum
Usquert
Roodeschool
LoppersumStedum
Sauwerd
Grijpskerk
Nieuweschans
Zuidbroek
Bellingwedde
Haulerwijk
Haren
Smilde
Ruinen
Zuidwolde Schoonebeek
Dalen
Nieuw-Amsterdam
Sleen
Zweeloo
Hoogkerk
Buitenpost
Grootegast
Vries
Harkstede
Middelstum
Slochteren
Wagenborgen
Exloo
Musselkanaal
Appelscha
Leens
Ulrum
HOV bus (Q-link)
Qliner
Q-link
regional
city
Demandresponsive
Rail and Bus Groningen and Drenthe: network design
‘HOV’> 20 year50% passengers
‘basisnet’> 10 year40% passengers
???< 10% pass.
Public transportation (bus) Groningen and Drenthe
Busfranchises:
€ 110 million per year (ex regional train)
Cost-coverage 51% (highest in NL)
Growth (bus)passengers2011 - 2016
+ 30%
€ 56 mln
pass.
revenues
€54 mln
subsidy
More than 120.000 passengers per day by bus
350 Buses
Current bus franchises
Noord-Drenthe
Zuidoost-Drenthe
Zuidwest-Drenthe
Noord-Groningen
Zuidwest-Groningen
Oost-Groningen
GD-franchise (buslines) : 90% (Qbuzz)
HOV-franchise Groningen-Drachten (314/304): 3% (Arriva)
6 PT/taxi franchises: 6% (6 taxi companies)
(demand responsive PT, disabled, elderly, school (local communities, OVB)
Groningen-Lelystad franchise (315):1% (Arriva)
(Flevoland/Fryslan/OVB)
110 mln per year
Franchising history
2005: Regional train Groningen
Regional trains Friesland and Groningen and Germany: joint (15 year) contract
Decentralisation to provinces from national government
Operator (Arriva) responsible for passenger revenues
Cheaper contract than NS, more trains (15%)
2008/2012 Regional train Drenthe
Regional train Overijssel and Drenthe
2008-2012 Decentralization to provinces from national government
Rail Operator (NS) responsible for passenger revenues negotiatedcontract
2012-2027 Franchise, won by Arriva, provinces responsible for passenger revenues, cost down by 20% (15% more trains, 5% less cost)
Development stages PT tendering/OV-bureau
<1997 Public PT operator per province/city
1998 PT Groningen city sold to VANCOM
1999 Gado, Veonn and Vancom sold to Arriva
2000-2004 First PT franchise (Groningen (province en city)negotiated contract, won by Arriva
2004-2009 bus franchise GGD (Arriva) (-5%)
2005-2009 bus franchise Drenthe South (-30%, ‘bought’), 315 (Connexxion)
2009-2019 bus franchise GD (Qbuzz) and Qliners (Arriva)
2009-2019 Tender for 6 PT/taxi (elderly/disabled/school) (-)
2019-2029 bus tender GD
Turning point 2004: different set-up of PT contract
Joint contract: Drenthe and Groningen joining forces
Strong connections between Drenthe and Groningen
Bus operator 2000-2004 didn’t ‘deliver’:
• No effort on marketing, growth, operational service to passengers
• First: Cut the cost, then: Attract more passengers
PT Operator has little means to influence growth:
• Fares: Government
• Spatial planning: Government
• Transportation policy: Government
• Operational Service: Operator
2005: Provinces choose stronger position
Provinces responsible for:
• Public transportation development
• marketing
• Accountmanagement Stakeholders ((local) road administrations, (passenger) lobby groups
• Spatial and infrastructural conditions for PT
• passenger revenue
PT Operator = operator, meeting quality requirements (punctuality, accessibility, environmental, service level etc.)
OV-bureau
PT operator A
PT operator B
PT operator C
Transportation policy national
Transportation policy provinces
Transportation policy communities
Prov.G
CityG
Prov.D
OV Bureau
Board(6 representatives of provincial council
and 3 Aldermen)
Daily Board(2 representatives of provincial council
and 1 Alderman)
- Public alliance of provinces Groningen and Drenthe and city of Groningen (Government ! )
- since January 1st 2005
- Public Transportation Authority (policy and contracting (€’s))
- Only bus !
Passenger
Stage 1: 2004-2009
OV-bureau responsible for
- Public transportation development
- Marketing
- Passenger revenues
Relationship operator – OV-bureau:- Focus on basic performance - Penalties- No (major) developments- Drenthe South, calculated loss for operator, no developments
possible
Stage 2: 2009-2017
OV-bureau responsible for
- PT development
- Marketing
- Passenger revenues
- Co-makership/partnership: PTO plays significant role in PT development - From Sole-supplier to preferred supplier (buslines instead of exclusive
right for an entire concession/area) - Separate contracts for: safety and service, dynamic travel information- Flexibility: network and timetable adjustment on a yearly basis- Business cases for major changes in network/contract- Concession Management instead of Concession Enforcement
Cases
1. Joint PT development and Business Cases
- Network and timetable adjustment on a yearly basis: PT operator(s), PTA (OV-bureau), local governments, passengers
- Business cases for major changes in network/contract:
1. Qliner: higher capacity buses
2. Q-link: Integration of regional (15km) and city trunk lines
3. Sustainability: from diesel to electric
1
1
Qliner and Q-link (BRT) Growing 10% per year
Corridor Peak hour 2017 growth 13-17
Emmen-Gron. Q-liner 300 8 > 30%
Drachten-Gron. Q-liner 304/314 8 > 30%
Stadskanaal-Gron. Q-liner 312 5 > 30%
Assen-Gron. Train + Q-liner 309 4 + 12 10 + > 60%
Zuidhorn-Gron. Train + Q-link 1 3 + 4 20 + > 30%
Delfzijl-Gron. Train + Q-link 6 2 + 4 10 + > 50%
Zuidlaren – Gron. Q-link 5 6 > 30%
Leek/Roden-Gron. Q-link 3/4 12 > 30%
1
Business case: Qliner (intercity): higher capacity buses
- Higher frequency, more buses: in contract
- From 12m to 15m to doubledecker: Business Case(s)
- Extra cost operator are compensated, buses transferred to next franchise
2014
Dec 2017
Q-link: since 2014
vanaf jan 2014
1
Business case: Q-link: new and higher capacity buses
- New buses: Business Case
- Q-link phase 1 2014: 13+28+9 buses: 10 mln
- Q-link phase 2 2016: 15 buses: 2 mln
1
Sustainable PT: Q-link green electric (opp. charged): dec 2017
- 10 E-buses replace diesel
- 5 mln for buses
- 2 mln for electric infrastructure
# 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029
9
28
4
15
10
26
4
2
2
Buses transferred to next bus franchise
Q-link orange
Q-link blue
Q-link blue
Q-link lila
Q-link green electric
Qliner 15meter
Qliner doubledecker
Hydrogen bus
Electric bus
GD-franchise (2009-dec 2019) GD-franchise (dec 2019-dec 2029)
Busdepot
Busdepot
QbuzzOV-bureau
Arriva
- Congestion free buslane
- Level playing field
- Long term investments into more sustainable buses and infrastructure
- Owned by OV-bureau, operator obligated to use
Personnel
PT 2000 Bill:
- Direct personnel transferred from ‘old’ to ‘new’ operator
- Indirect personnel proportionally transferred
- (Higher) Management not transferred
In general:
- Direct personnel: no real problems
- Indirect personnel: tendency to transfer the older and less qualified
- ‘Who is on the list’
4
Concession Management: continuous improvement
OV-bureau
bus operator
Contract management
Key Performance Indicators- customer satisfaction (bonus)- # complaints
- Punctuality- Reliability- Sustainability
Quality plan on a yearly basis designed to improve themes 2017: hospitality, Qdrive (comfortable and efficient driving behaviour), driver and passenger safety
5
Bottlenecks in traffic flow
Legenda
bottleneck solvedbottleneck identified, solution foundbottleneck identified, no solution yetpotential bottleneck
Concession Management: joint stakeholder management
5
http://ovbureau.nl/ov-cijfers/dashboard/
Netherlands: National fare system ‘OV chipkaart’
OV-chipkaart: Knowing the passengers
Open data: Real-time PT data (on a national level)
- Obligation for bus and train operators to use open standard
- All data is owned by PT Authority (and may be distributed freely)
Near future
Next franchise 2019-2029: innovations/adjustments
OV-bureau responsible for
- PT development
- Marketing
- Passenger revenues
- Based on GD-concession 2009-2019- All bus transportation in one franchise, operator = preferred supplier- Even stronger emphasis on
- Flexibility,- sustainability (Zero Emission buses from 2025),- Quality driven.
- Knowing the passenger and act on it: (big) data
12 meter yellow bus may not be the solution in the end
Changing world needs different answers
Will the next operator be needing buses?
Few lessons
- Franchising the right package gets you:
- (Considerable) lower cost
- Better quality for passengers
- There is still a big role for the government after the franchising procedure
- Joint development is the only way
- Concession management as a means for continuous improvement
- Flexibility in franchises during the franchise is essential
- Provide the (strategic) depots
- Know what you’re doing !
Thank you for your attention