Annual Report 2013–14

“I’ve learned to be more mindful, which stops my anger in its tracks before it becomes explosive,

hurting myself and others I love.”

ABOUT LifeWorksLifeWorks serves the Victorian community by promoting positive relationships for the achievement of wellbeing and the fullness of life. LifeWorks reflects a compassionate concern for those experiencing relationship difficulties, isolation and hurt, and celebrates the joy of positive relationships. LifeWorks provides professional counselling, relationship education programs family dispute resolution and mediation services for individuals, couples, families, children and adolescents. LifeWorks also provides Employee Assistance Programs and Business Services, including counselling, mediation, investigations, coaching and customised training for organisations, their managers and employees.

“At the beginning I wondered how I could change, but now realise that I have the solution.”

Men’s Behaviour Change Program participant

LifeWorks acknowledges Aboriginal people as the traditional custodians of the land from which we serve and respects their spiritual and physical relationship with their country.

LifeWorks is an access for all organisation.

ContentsFrom the Chair 2

From the CEO 3

Counselling Services 5

Education Services 7

Family Dispute Resolution and Mediation Services 9

Family Violence Prevention Services 10

Business Services 12

Employee Assistance Program 13

Occupational Health and Safety 13

The Board 14

The Staff 14

Financial Report 15

Financial Statements 16

Thank You IBC

Names have been changed or omitted to protect the privacy of individuals.

Statistics are taken from the 2013–14 FaHCSIA Performance Monitoring and Review Survey and internal data processes.

Front cover quote: Anger Management for Women Program participant

1

From the Chair

The reporting period 2013–14 reflects another good year for LifeWorks. Equity was again increased despite substantial one-off expenditure that reflected strategic investment for the future.

We live in interesting times. The not-for-profit sector in which LifeWorks operates presents a different picture to that of just one year ago. While our prime government-funded business is better secured though longer-term contracts, the funding arrangements now reflect an expectation of greater efficiency. This includes an expectation that the sector will achieve some of this efficiency through mergers.

In my last report, I indicated that LifeWorks enjoyed a ‘boutique’ status, along with the attendant risks and opportunities. At a strategic planning meeting in April 2014, the LifeWorks Board affirmed this status and its determination to continue to grow and prosper as such.

The Board endorsed its view that the LifeWorks portfolio of excellent client-focussed products and services is of such a high calibre that it should not be put at risk of the dilution that any potential merger, or acquisition, might bring.

The Board is committed to developing strategies to ensure that our products and services are more widely promoted so they can be used by as many people as possible. We are not without opportunities and our challenge will be to select and develop the best paths for profitably growing our business.

As a vital strategic step, we invested in the well-proven IT system to streamline our client management and reporting capability. Its implementation reflected a most creditable additional effort by LifeWorks staff that saw the system introduced on time and on budget. The operational benefits of this initiative will become evident from the 2014–15 year.

In her report, our long-serving CEO, Kaye Swanton, announces her decision to retire and I wish to record here the appreciation of the Board for all that Kaye has done during her 14 years of faithful service to bring LifeWorks to its current stage of development.

Following an exhaustive search, the Board was pleased to appoint Ms Janet Jukes as Kaye’s successor. Janet took up her appointment early in September 2014.

As always, Kaye has been supported by her team of senior managers and by the reception and administration staff, all of whom work with our team of highly capable professional practitioners to deliver our products and services. On behalf of the Board, I thank all LifeWorks staff for their efforts over the past year.

And finally, I acknowledge the work and dedication of the members of the LifeWorks Board, all of whom provide their time and expertise pro bono. I greatly appreciate the time commitment and range of skills and experience that is so freely given by all our Board members.

Peter HarcourtLifeWorks Board Chair

“The Board is committed to developing strategies to ensure that our products and services are more widely promoted so they can be used by as many people as possible.”

2 LifeWorks I Annual Report 2013–14

It is with pride and some sadness that I write my last report as the CEO of LifeWorks.

Earlier this year I indicated to our Board that after 14 years it is time to hand over to the next generation leader. After careful consideration, and with a solid succession plan in place, it was agreed that I would finish my tenure on 30 September 2014.

I also indicated to the Board that I wanted to finish at a time when I can truly say that I still believe in and love the work we do. As I have said in so many other forums over the years, this is a great business to be in. When early beginnings have been difficult or other life circumstances limited, education and counselling offer hope, where hope might otherwise have been diminished. That we live in a country that allows public policy to support access to these services is something to be cherished and protected at all costs.

I think hope is at the heart of what we do at LifeWorks. We can’t always make everything all right but we can help, we do help and our clients tell us that we help. In our last performance monitoring survey, we scored a 92% service satisfaction rating, which is high by any measure.

We offer couples who are forming relationships and making a commitment to each other the early opportunity to think about how they are going to manage the differences that inevitably emerge in intimacy and how they’re going to negotiate their way when things get difficult. We help make staying together in a relationship possible by offering skills that aren’t always intuitive and hard wired into us. We help clients understand gender differences and the inequality that emerges if we don’t pay deliberate attention to our relationship with dominance, power and control. If people must separate, our family dispute resolution services can help make that transition less shattering for couples and in particular their children. We also settle disputes in workplaces and between colleagues.

I like to think that we are in the business of happiness, of restoring the opportunity of happiness and keeping hope alive.

I think the family services sector does great work, and it has been an absolute privilege to carry the long history of the organisation forward and help define the core services of the organisation as we move into the future.

I want to take this final opportunity to thank all of the staff at LifeWorks, past and present, for your enduring efforts to provide services to nearly 4,000 clients a year – about 50,000 people in the time that I have been CEO – and to making such a positive difference in their lives.

At LifeWorks we say it takes a lot to run a business and key to that is the governance that goes on behind the scenes. Governance is a big responsibility these days and it takes a lot of time and very generous effort. My thanks to the Board, and all the directors, past and present, and in particular to the current Chair, Peter Harcourt, and before him the Reverend Dr Cannon Colleen O’Reilly, who have both offered such good guidance and wisdom over the years.

My very best wishes to all – particularly our clients – for a bright and prosperous future.

Kaye SwantonChief Executive Officer

From the CEO

“I like to think that we are in the business of happiness, of restoring the opportunity of happiness and keeping hope alive.”

3

Helping to build positive, safe and respectful relationships is the cornerstone of LifeWorks. Through Counselling, Education, Family Dispute Resolution, Mediation, Employee Assistance Program and Business Services, LifeWorks makes a meaningful difference to the lives of Victorians.

4 LifeWorks I Annual Report 2013–14

LifeWorks provides counselling services for individuals, couples and families. Our counselling is designed to help people find solutions using their own personal strengths. A key objective is to facilitate personal development through insight into aspects of a person or couple’s life or behaviour that is causing significant impact, or diminishing their chances of achieving what they hope for themselves or those they care most about.

Over the last year, LifeWorks has provided counselling services to a diverse range of clients. We have continued to deliver on our Vulnerable and Disadvantaged Access Strategy, which included the reopening of our Bayswater office in early 2014.

The location of the Bayswater office offers exciting opportunities to work with peripheral communities and established organisations. The majority of our clients either live or work in and around the nearby industrial areas, or further out in the Dandenongs.

Family violence and family breakdown continue to be among the most common reasons for individuals and couples presenting to counselling. An interesting trend has been the increase in the number of couples presenting with cross-cultural relationship issues.

Along with the work being done in Bayswater, our office in Wyndham continues to experience increases in the number of counselling clients. The work done in the local community on a number of levels has seen increases in the referral of clients to counselling. Work done in education services has also seen the referral of clients from communication or behaviour change programs into couples or individual counselling.

VicRoads Safe Driving Program

LifeWorks’ VicRoads Safe Driving Program (SDP) is a court-mandated program for people who have been found guilty of certain high-risk driving offences. LifeWorks is a VicRoads approved provider of the program and authorised to issue a Safe Driving Program Completion Certificate to everyone who successfully completes the program. In the past year we have provided several of these programs and had positive feedback from participants who are mainly young men. As one of only six SDP providers, LifeWorks provides the program through the city and Frankston offices.

Counselling Services

96%of clients reported learning something new that enhances their family relationships through counselling

The Future

LifeWorks will continue to focus on increasing access to counselling services for individuals, couples and families from vulnerable, disadvantaged and diverse backgrounds.

LifeWorks is committed to maintaining and building strong relationships within the broader community services sector and will continue to look for opportunities to deliver innovative and responsive counselling services.

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Programs delivered in 2013–14Assertiveness Coaching

Being the Parent You Want To BeBringing Up Great Kids

Committed CouplesCommunications Skills for Kids

Creative Ways of Managing Children’s BehavioursFamily Violence School Seminar

Growing TogetherHealthy Relationships

Keep Calm & Parent OnMaking Step Families Work

Men’s Behaviour Change Program Parenting After SeparationParenting in a Step Family

Parenting PreschoolersParenting Teenagers

Pre-Marriage Relationship EducationPrepare–Enrich – Committed Couples

Roadworthy for Dads/PitStopSea Change – Anger Management for Women

Jikany Community Program Team

6 LifeWorks I Annual Report 2013–14

“Great perspective on my own style of parenting... I got a sense of what changes I need to make...”

Roadworthy for Dads Program participant

LifeWorks delivers a suite of high-quality individual and group psycho-educational programs which focus on strengthening relationships. Our programs are designed to help individuals connect with others, enhance their existing relationships and develop their own inner confidence. The programs provide people and couples with practical and meaningful tools to deal effectively with significant transitional life stages (e.g. committing to a long-term relationship, marriage, parenthood, retirement), behavioural issues and/or interpersonal challenges.

Increased demand for LifeWorks Education Services has seen further program development and adaptation. An increase in requests for the delivery of programs in a one-on-one setting, especially in relation to couple programs, reflects LifeWorks commitment to responding, in an integrated way, to the individual needs of people seeking our services. By doing so we know we have a greater chance for affecting positive long-term sustainable behaviour change and healthier, safer relationships.

LifeWorks continues to build strong collaborative relationships which result in innovative ways to engage with communities in need. In June, LifeWorks delivered an educational

program to the Jikany community in Ashburton focussed on parent–teen relations. The co-facilitated program included a series of culturally appropriate role plays around respectful relationships. Participants were engaged, open and willing to share their concerns in a safe and respectful manner.

Program in Focus

Sea Change – Anger Management for Women

In 2013–14 LifeWorks Sea Change – Anger Management for Women program has seen significant growth and support. Both Knox City Council and the Frankston City Council funded Anger Management for Women programs in the past financial year. Attendance was high, resulting in further programs being offered through the Bayswater LifeWorks branch and an extension of the program duration in Frankston.

Qualitative feedback from participants has indicated that an extended program (from 6 to 10 weeks) will allow women greater opportunity to explore the deeper reasons for their angry behaviours. It was also suggested that the group experience meant they felt less alone in their struggle.

Education Services

90%of clients reported communication within their families had improved after attending an educational program

The Future

LifeWorks will continue to deliver high-quality educational services focussing on key transitional lifestages.

LifeWorks will look to create a more integrated client experience across our suite of services, ensuring that the individual needs of clients are meet in a meaningful way.

LifeWorks will integrate new technologies further into the delivery of programs resulting in increased access to programs and trained educators.

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Helen & Stefan’s Story In April 2013 Helen and Stefan first used LifeWorks’ Family Dispute Resolution (FDR) service to ‘sort out the arrangements for Jacinta (18 months old)’. As is the normal practice, each parent was provided an initial, private and confidential meeting with the FDR practitioner, and then a joint session was arranged.

In the first joint session an interim parenting plan was created, which outlined the care and contact arrangements for Jacinta. During the session the parents agreed to communicate by phone or SMS when needed. Another date was set for three months to review the plan.

In the second session minor changes were made to the arrangements for Jacinta, and a stepped plan for further changes according to her age was agreed. In confidential sessions both parents individually advised the FDR practitioner that communication with the other was very difficult and not working. In the joint session the practitioner was then able to encourage the parents to further develop a communication plan, which included creating a ‘Communication Book’. This would be swapped between them and used to advise the other about Jacinta – details from getting her settled into childcare, her asthma medication, her eating and sleeping habits, and any other relevant information. A review date for the parenting plan was made for 12 months’ time.

In a follow up by the practitioner 12 months later, both parents advised that the parenting plan was going well, and communication between them had improved ever since the second FDR session, and remained respectful and appropriate since. They no longer use the communication book, and now use a combination of emails, SMS and phone calls; however, they both felt that its use in the initial few months was the key factor in getting them to where they now are.

8 LifeWorks I Annual Report 2013–14

Separation is a major life experience for everyone. It can be the catalyst for fluctuating emotional feelings, including for some an experience of loss and grief. For many people this may in turn affect their ongoing communication with their former partner, and possibly future relationships.

For parents who use LifeWorks Family Dispute Resolution (FDR) service ongoing communication with the other parent is vital for a successful co-parenting relationship. The children’s well-being depends on this co-parenting relationship, which is characterised by communication that is respectful, purposeful and consistent.

LifeWorks’ FDR practitioners strongly encourage parents to discuss and agree on their future communication about their children. Of course this can range in style from face-to-face, telephone, SMS, email, or a dedicated ‘Communication Book’, and the style may well relate to the content – for example, a phone call when a child is unwell, or an SMS to advise when a parent is running 10 minutes late.

In addition, practitioners also encourage parents to include a review date for parenting plans. This can support parents to continue focussing on

their co-parenting relationship and communication. The timing for this will range according to circumstances. Some parents review every six months for toddlers, or 1–2 years for primary school-aged children; other parents choose significant milestones such as preschool, primary school or secondary school entry.

For couples who have separated and use LifeWorks FDR to negotiate property and financial agreements, respectful and purposeful communication throughout the FDR process can result in less emotional and financial stress. This in turn can help each person move on with their life, and be able to look back on the separation as a respectful process.

LifeWorks mediation serivces support people to resolve disputes in a positive and respectful way, often assisting in rebuilding relationships between the people involved. The process of mediation is conducted with an impartial mediator, sometimes two, who role model positive, solution focused communication. The disputes within the mediation area are wide ranging – from intra-family issues (that don’t fall within the Family Law Act) – such as parent–adolescent issues, or

issues about caring for an older family member to disputes within friendship groups or neighbours.

LifeWorks FDR and Mediation service is committed to ensuring the best possible outcomes for clients by looking further than just the resolution process.

In the past year FDR has continued to build a solid reputation amongst the Victorian legal fraternity and will continue to do so into the future.

Family Dispute Resolution & Mediation Services

The Future

LifeWorks will continue to implement the use of new technologies that assist in the delivery of safe and respectful FDR and mediation processes.

LifeWorks is focussing on being able to deliver legally assisted mediation and FDR where appropriate.

LifeWorks will continue to build on the provision of FDR and Mediation services from its four key locations: Melbourne City, Frankston, Wyndham and Geelong.

9

“The children’s well-being depends on this co-parenting relationship, which is characterised by communication that is respectful, purposeful and consistent.”

Family Violence Prevention Services

LifeWorks continues to play an active role in the prevention of family violence through the delivery of our Men’s Behaviour Change Program (MBCP). One of only a few behaviour change programs available to men, LifeWorks has invested significant resources beyond those provided through program funding to effect meaningful change in the area of men’s violence against women and children.

Over the course of the year, LifeWorks delivered nine MBCPs across the city, Wyndham and Frankston offices. The programs are attended by men from a range of social, cultural and economic backgrounds. The majority of men have been court ordered while others attend of their own volition.

LifeWorks also facilitated MBCPs for Corrections Victoria. These programs were delivered at Frankston, Hoppers Crossing and Sunshine. Men who attend these programs are case-managed by Corrections Victoria and mandated to complete this program.

Demand for the MBCP has increased dramatically over the last year, as

has the public interest and media investment in the issue of family violence. High-profile cases have sadly assisted in raising awareness of the prevalence of family violence within modern Australian society.

In delivering these programs an essential ingredient is the addition of the partner/women’s contact work. LifeWorks dedicated Women’s Officer is integral to the work being undertaken with the men, by supporting and liaising with the person most directly affected by the men attending a MBCP.

Online Men’s Behaviour Change Program

In an attempt to find innovative and accessible ways to increase delivery of our MBCP, LifeWorks has developed and is currently trialling three online MBCPs. The program has been funded by Violence Free Families and is being evaluated by researchers at Melbourne University. The program uses technology to create a virtual classroom in which participants can talk, listen, write and respond via their desktop or laptop computer.

The first trial was co-facilitated and ran over a 13-week period finishing in June 2014. Initial evaluation results have been very positive and suggest that the delivery mechanism has a range of advantages, including freeing the participants up to be more honest as suggested by this response:

“Combined with the privacy of your own home, the online course allowed me the ability to express emotions that I most probably may have hidden in face-to-face group sessions.”

The Future

LifeWorks will deliver the final two online MBCP trials and release findings to the broader community in order to build on the sector’s knowledge base.

LifeWorks will continue to deliver face-to-face MBCP across branches and in response to growing needs.

LifeWorks will work towards reducing the prevalence of family violence through the delivery of workplace, school and community programs.

10 LifeWorks I Annual Report 2013–14

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“It made me realise there are other choices and that only I am in control of those choices.”Men’s Behaviour Change Program participant

LifeWorks Business Services has consolidated and grown over the 2013–14 year, establishing a strong reputation for expert, professional, and responsive services. Business Service’s consultants delivered a range of services including investigations, mediation, facilitated discussion, cultural audits, coaching sessions and training to over 150 businesses statewide.

Business Services has increased its client base by almost a third from 2012–13 and extended the range of services. Additions to the suite of Business Services have included the development of new training programs to assist employees’ transition into retirement, and for managers needing to take disciplinary action. Both programs have been the result of clients identifying specific needs and LifeWorks’ ability to create bespoke solutions.

Business Services has also successfully won tenders for delivery of training and consultancy work to a number of new client organisations in the local government sector and other sectors. We remain on the panel for Municipal Association of Victoria and Procurement Australia, the leading procurement agencies for local government in Victoria.

Training and Coaching Services

Our new Retirement Program was delivered in conjunction with the key superannuation provider for local government. The program reflects the shifting demographics of the Australian workforce and there is the potential for a stronger partnership and continued growth of this program into the future.

A number of leadership programs were also delivered across the year that resulted in a deeper relationship with the client organisations and increased our engagement throughout the whole organisation. Coaching continues to be sought after and can form part of an integrated approach to employee/manager professional development alongside group training programs.

Mediation and Investigation Services

The past year has served to illustrate that HR staff and managers generally have a sophisticated understanding of workplace mediation and the skills and time required to deliver quality outcomes. On the whole, managers are aware that there is genuine value in providing a professional mediator who has no vested interest in the outcome of mediation processes.

A recent illustration of this change was when LifeWorks responded to a request for mediation. The HR staff of the organisation had clearly experienced the benefit of mediation previously. They understood the structure of the process and the advantages of mediation being a confidential process in which staff have the opportunity to air their concerns and work out their own solutions.

In this instance the mediation resulted from an investigation which included in its recommendation that mediation be provided for two staff members. At the conclusion of the two and a half hour process, they understood one another’s perspective better and put in place guidelines for their future working relationship. They had moved from being stuck in dispute to mapping out a workable solution.

Online Training – Equal Opportunity

LifeWorks Equal Opportunity online training module is an effective way for organisations to meet their legal obligations under the Equal Opportunity Act 2010, while building a stronger, more inclusive and respectful workplace. The online Equal Opportunity Program was initially developed in 2011 and has been upgraded and made more interactive over the last year. Its use has increased significantly with organisations purchasing customised and off-the-shelf licences.

Business Services

58%increase in the use of the online equal opportunity training module

12 LifeWorks I Annual Report 2013–14

Over the last year many organisations have begun to acknowledge the benefits of an accessible and high quality Employee Assistance Program. Supported by LifeWorks core Counselling and Education Services, LifeWorks’ Employee Assistance Program (EAP) is uniquely placed to provide EAP services to the government, non-government and corporate sector.

Along with existing Business Services, the EAP program reflects an integrated approach to workplace relationships and delivers cost savings through increased productivity and time spent at work, while managing organisational risk.

LifeWorks EAP is well positioned for its next phase of growth, with a broad client base expanding quickly and a dedicated EAP manager to guide this expansion and ensure quality systems and processes are consolidated. A Critical Incident Response Team and a structured process supporting Critical Incident Response enhances our ability to respond to critical and urgent client needs with immediacy, consistency and within best-practice guidelines.

Further development of an integrated approach with Business Services, identifying opportunities for extending service offerings to organisational clients, is set for the future as LifeWorks EAP service delivery packages are developed to meet the unique needs of existing and potential clients.

Employee Assistance Program

“The EAP program delivers cost savings through increased productivity and time spent at work.”

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In line with Section 35-36 of the Occupational Health and Safety Act 2004, LifeWorks is consulting with employees to continually review its occupational health and safety management plan. The Occupational Health and Safety and Sustainability Committee met ten times during the year and the following is a summary of tasks performed and being performed by the committee:

• The Committee addressed relevant requirements of the DHS Self Assessment and where necessary followed through to ensure that these are met.

• The annual audit of workplace health and safety in all Branches occurred in March 2014. Any noncompliance issues were addressed and the Committee is satisfied that all OH&S requirements have now been met.

• Where required LifeWorks’ fire wardens have attended training provided by the Building Managers. Staff have participated in practice emergency evacuations.

• OH&S matters are regularly reported at Board meetings and Managers’ meetings.

• The annual Sustainability Audit was conducted in May across the branches to ensure compliance with LifeWorks Sustainability Policy.

• A Sustainability Competition was conducted to raise staff awareness of environmental and sustainable practices.

• First aid trained staff attended a CPR refresher course.

• The OH&S Committee delivers short presentations to raise awareness of relevant issues at each Staff Professional Development Day throughout the year.

No Critical OH&S incidents were reported in 2013–14 . Three OH&S incidents were reported and investigated by the Committee and found to be noncritical. One client related incident was reported to the Committee which was investigated from an OH&S perspective and the Committee was satisfied that measures were taken to ensure the safety and wellbeing of the employee.

OH&S

The Board The Staff

Current serving Board members as of November 2014. L-R: Christine Clough, The Rev. Stuart Soley, Chair Peter Harcourt, Marika Hubble-Marriott, Andrew Brookes, Rosemary Heir and Julie Borninkhof.

LifeWorks is a not-for-profit company limited by guarantee reporting to a Board comprised of non-executive directors who generously volunteer their valuable time, expertise and skills. We acknowledge and appreciate the contributions our Chair and Board members make to the strategic direction, good governance and positive leadership of LifeWorks.

Board members in 2013–14 were:

Peter HarcourtChairRosemary Heir

Andrew Brookes

Christine Clough

The Rev. Stuart Soley

Ross Hodgens (Resigned February 2014)

Julie Borninkhof

Marika Hubble-Marriott(Commenced August 2014)

LifeWorks acknowledges the commitment, dedication and valued contribution each staff member makes to the delivery of our quality services. We would like to especially thank our practitioners, support staff, sessional and consulting staff who work in collaboration with our management team to deliver a range of services across programs and business streams.

LifeWorks management team in 2013–14 were:

Kaye Swanton, CEO

Counselling ServicesMeredith BrownManager Counselling

Education ServicesCheryl DakisManager Education Services

Branch ManagersDenyse McKay / Laura SykesBranch Managers (Frankston and Chadstone)

Nick ValentineBranch Manager (Wyndham and Geelong)

Sue Pratt / Leo CullenBranch Managers (City, Preston and Bayswater)

Family Dispute Resolution and Mediation ServicesSusan LairdManager Family Dispute Resolution and Mediation Services

Business ServicesCynthia LoganManager Business Services

Corporate ServicesGillian BarnesManager Finance

Glenys McInnesExecutive Assistant, Manager Administration

Kim EdwardsManager Marketing and Communications

14 LifeWorks I Annual Report 2013–14

2013–14 Financial ReportThe 2013–14 financial year has returned a surplus of $36,507, bringing the total accumulated surplus to $227,893.

The successful result has been achieved through a 9% increase in income and fees from our self-funded activities, principally our Business Services, Employee Assistance Program and other Education programs. This income is channelled directly into the provision of infrastructure and resources to support and increase our funded services of counselling, education and dispute resolution, enabling LifeWorks to continue to increase and improve the delivery of our services to those vulnerable and disadvantaged people across Victoria.

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2014 2013 $ $Current assets Cash and cash equivalents 511,281 1,259,663Trade and other receivables 130,474 100,432Other assets 285,437 286,442Total current assets 927,192 1,646,537

Non-current assets Property, plant and equipment 272,822 221,895

Total non-current assets 272,822 221,895

Total assets 1,200,014 1,868,432

Current liabilities Trade and other payables 266,397 311,384 Grants in advance 46,443 697,828Provisions 202,718 190,857Borrowings 50,320 50,320

Total current liabilities 565,878 1,250,389

Non-current liabilitiesProvisions 164,207 145,046Borrowings 242,036 281,611

Total non-current liabilities 406,243 426,657

Total liabilities 972,121 1,677,046

Net assets 27,893 191,386

Members’ funds

Accumulated surplus 227,893 191,386

Total members’ funds 227,893 191,386

2014 2013 $ $Revenue 4,400,563 4,191,665ExpensesEmployee benefit (3,075,120) (2,845,753)Advertising and marketing (36,175) (62,680)Consulting (233,820) (200,834)Depreciation (63,514) (64,074)Employee development and training (18,744) (24,047)Occupancy (487,796) (467,470)Other (448,887) (441,396)

Surplus before tax 36,507 85,411Income tax expense – –

Surplus for the year 36,507 85,411

Other comprehensive income –

Total comprehensive income for the year 36,507 85,411

Statement of comprehensive income for the financial year ended 30 June 2014

Statement of financial position as at 30 June 2014

16 LifeWorks I Annual Report 2013–14

LifeWorks would like to thank those individuals and organisations that have provided support to us over 2013–14. In particular, we would like to thank:

Our FundersAustralian Government Department of Social Services

Department of Human Services, Victoria

Corrections Victoria

Anglicare Victoria: Communities for Children

Knox City Council

Frankston City Council

Melbourne City Council

Our Program PartnersViolence Free Families

Family Mediation Centre

Special ThanksA special thanks to long-standing staff members who left in 2013–14. All played a significant and meaningful role in the development and delivery of key LifeWorks services.

City Branch Manager: Sue Pratt

Frankston Branch Manager: Denyse McKay

Long-term Frankston receptionists:Michelle Benedict and Maureen Lloyd

Marketing Manager: Kim Edwards

Counselling Manager: Meredith Brown

Manager Business Services: Cynthia Logan

Thank You

Head Office Level 9, 255 Bourke Street Melbourne 3000 T 8650 6200

Melbourne CBD Level 4, 255 Bourke Street Melbourne 3000 T 8650 6200

Bayswater 1/666 Mountain Highway Bayswater 3153 T 8650 6200

Broadmeadows Unit B1, 1-13 The Gateway Broadmeadows 3047 T 9355 4700

Chadstone Suites 1 & 2, 41 Stamford Road Oakleigh 3166 T 9563 3555

Frankston 345 Nepean Highway Frankston 3199 T 9783 7611

Geelong 38 Myers Street Geelong 3220 T 5222 3172

Moonee Ponds 5 Everage Street Moonee Ponds 3039 T 8650 6200

Preston 648 High Street Reservoir 3073 T 8650 6200

Wangaratta 82 Murdoch Road Wangaratta 3676 T 5721 5700

Wyndham 1 Johnson Avenue Hoppers Crossing 3029 T 9974 3200

LifeWorks is a not-for-profit organisation approved by the Federal Attorney-General’s Department under the provisions of the Family Law Act 1975 and is partially funded by the Australian Government.ACN 071 373 950 | ABN 50 071 373 950

@LifeWorksAu/LifeWorksAu LifeWorks

“We are more together, there is less angst and more love in the household.”Couples Counselling client

Call 1300 543 396Visit www.lifeworks.com.auEmail lifeworks@lifeworks.com.au