annual report - george jeffrey...2016/17 i have just completed my third year as ceo at george...

ANNUALREPORT

2016/17

2 Annual Report 2016/17George Jeffrey Children’s Centre

Our MissionEnriching children’s lives by meeting their

physical, developmental and social needs in a

caring, family-centred environment

Mission, Vision & Values

Our ValuesOur values govern our actions and

reflect in our work with children &

youth, community partners, and each

other.

• Providing services that are child and

family-centred

• Providing quality and compassionate

services

• Following standards of best practice

• Respecting all of our stakeholders

• Being mindful of our fiscal and moral

responsibilities and accountabilities

• Providing a safe and pleasant

environment for our children & youth,

families and staff

Our VisionTo be a centre of excellence for the

delivery of services to children with

social, physical, developmental and

communication needs.

Board of Directors 2016-2017:Thank you to the Centre’s volunteer Board of Directors:

Stephanie Ash - President

Tony Romeo - Vice-President

Tom Sarvas - Treasurer

John Zahn - Secretary

Andrew Hay - Director

Candace Stewart - Director

George Gasbarrino - Director

Lucy Goldberg - Director

Holly Walbourne - Director

Biking ‘Go’ Group

Message from the President It is a great privilege for me to introduce the 2016 George

Jeffrey Children’s Centre Annual Report. As President and Chair

of the Board, I have seen George Jeffrey Children’s Centre

transform into a stronger, more collaborative and accountable

organization.

2016 has been another busy year and despite sustained pressure

across all of our services, the Centre has once again delivered

against all major objectives within budget and on time.

After years of dreaming and planning, we finally completed

the While You Wait project in partnership with George Jeffrey

Children’s Foundation. This award-winning project brought

more clinical care and short-term support to children and

families in our catchment area. It provided the evidence and

inspiration to drive our continued Board advocacy for increased

funding and investments in best practice models to address

growing wait lists. The While You Wait project is just the start

of the journey to improve Service Excellence at George Jeffrey

Children’s Centre. You’ll be able to read more about the results

of this project in this Annual Report.

The past year has also seen an increased Board emphasis

on Partnerships & Integration. We successfully completed

a stakeholder analysis and challenged ourselves to engage

directly with our funders, community partners and sector

associations like Ontario Association of Children’s Rehabilitation

Services (OACRS). Participating in collaborative discussions and

strategy tables ensures a stronger voice for the children and

families of George Jeffrey Children’s Centre, and all children

involved in the special needs system of care in Northwestern

Ontario.

One of the largest and most needed efforts this year was the

Board work on Governance & Accountability. We reviewed and

reaffirmed the Centre’s vision and mission to bring alignment

throughout the organization and with our external stakeholders.

A comprehensive review of our governance model was also

carried out which resulted in some positive changes to our

structures, policies and by-laws. A sincere thank you to all the

Directors and Committees of the Board who participated in this

governance work. I truly believe that the Board is now better

prepared to perform its leadership, fiduciary, strategic and

generative responsibilities for years to come

This was my last term serving as President & Chair of George

Jeffrey Children’s Centre and it has been an absolute pleasure to

be a small part of this amazing organization. In closing, I would

like to extend a grateful thank you to the Board, management

and staff whose tireless efforts to enrich children’s lives are a

privilege to be associated with. Special thanks to the Centre’s

CEO, Tom Walters, for his valued advice and support as we

undertook significant organizational transformations. Also, to

the George Jeffrey Children’s Foundation; thank you for your

continued dedication to a mission for which the challenges are

ever-growing.

“Whatever you do, always try your best to leave things a little better than you found them”

A few personal highlights for me this year were introducing

my own children to the work of the Centre and increasing

their awareness about children with special needs; proudly

watching Centre staff present clinical best practices to

their peers at the OACRS conference; participating on the

provincial OACRS Communications Committee; and seeing

the While You Wait project win Innovative Project of the Year

at the Northwestern Ontario Innovation Awards.

By working together, I truly believe that we will be a centre of

excellence for the delivery of services to children with special

needs.

Sincerely,

Stephanie Ash

President and Chair

Board of Directors

George Jeffrey Children’s Centre


We deliver:

George Jeffrey Children’s Centre (GJCC) is a paediatric outpatient health facility located in Thunder

Bay, Ontario. We have supported the physical and developmental needs of children for over 60

years; providing services to infants, children and adolescents from birth to 19 years. The Centre is

one of 20 Children’s Treatment Centres in Ontario and we are a member of the Ontario Association

of Children’s Rehabilitation Services (OACRS).

• That persons receiving service shall be

afforded the highest standard of care that

our staff and facilities can offer;

• That each person/family shall be treated

with dignity and respect while preserving

privacy and confidentiality;

• That each person/family shall be afforded

equal opportunity to access the services

offered;

• In empowering the person/family to be an

active partner in the decision-making and

goal-setting processes;

• That we have a role in assisting the

person/family to identify needs.

George Jeffrey Children’s Centre believes in a family-centred service

delivery model of care. Through this model, we recognize the family

as experts about their child’s needs, respect the uniqueness of each

family, and give consideration to the strengths and needs of each child

• Augmentative Communication

• Occupational Therapy

• Physiotherapy

• Recreation and Leisure Facilitation

• Rural Services (District of Thunder Bay)

• Seating and Mobility

• Speech-Language Pathology

• Social Work

We believe:


Tom Walters

Chief Executive Officer

Annual Report of the Chief Executive Officer2016/17

I have just completed my third year as CEO at George Jeffrey Children’s Centre (GJCC) and I am very pleased to report on the activities of the Centre in this past year.

Service ExcellenceIn the past year, 1777 clients received service from

GJCC. This compares with 1700 clients in the

2015/2016 year and 1400 in the 2014/2015 year.

The Clinical Leadership Council composed of

the Director of Client Services, the Manager

of Clinical Services, Clinical Practice Leads for

speech, occupational therapy and physiotherapy,

Special Project Leads for augmentative

communication and quality assurance continued

to do excellent work. A number of new clinical

pathways were created and implemented. Care

plan documentation was worked on to ensure

more consistency and to assist in tracking

achievement of clinical goals. A number of clinical

policies were developed and approved. There

was continued work on the wait list initiative and

improvements in client flow and programming.

The Intake/Waitlist Management project (While

you Wait) which prioritized clients on the waitlist

and provided improved pathways to clinical

care including short term services wrapped

up officially in March of 2017. We want to

send special thanks to the Foundation for their

generous financial support of this initiative. We

were also given a 2016 “Innovative Project of the

Year” Award at the RBC Innovation Awards for our

While you Wait project at the Awards ceremony

on May 18, 2017.

Partnerships and IntegrationThis area has seen substantial work in the past year.

The Far North project delivered in partnership with FireFly continued to

provide services to nine remote first nations in the Northwest Region.

Almost 300 clients were served this year.

We continued to provide ongoing consultation clinics with local

paediatricians and orthopaedic surgeons throughout the year. The

expertise and access to specialists is of great help to clients and staff.

The Special Needs Strategy released by the Ontario government has

resulted in substantial planning efforts amongst service providers in

Health, Education, Children’s Services and Developmental Services in

both the Districts of Thunder Bay and Kenora/Rainy River/Fort Frances.

The Coordinated Service Planning proposals were approved this year for

Thunder Bay and for Kenora/Rainy River/Fort Frances by MCYS. Children’s

Centre Thunder Bay is the primary lead for our District and FireFly is the

primary lead for their District. GJCC has committed a social worker to

work with clients requiring coordinated service planning.

The Integrated Rehabilitation Services planning tables had their

submissions returned and must revise and re-submit by the end of 2017.

This initiative is designed to make access to a continuum of rehabilitation

services available to clients across multiple sectors.

We have continued our strong partnerships with OACRS, our provincial

association. Our Board Chair, Stephanie Ash remains on the provincial

Board of Directors. I attend regular OACRS Leadership Council meetings

and a number of our staff are on committees in areas such as best

practice, Goldcare management information system, human resources,

finance, risk management, quality assurance and Clinical managers.

The Board of Directors continued to meet with key stakeholders in the

past year to solicit their ideas and input. We met with Board and staff

representatives from Children’s Centre Thunder Bay. We also met with a

number of Foundation representatives discussing the potential for new

projects, the hiring of a new ED for the Foundation, legal agreements and

opportunities for further joint planning.


Workplace ExcellenceTurnover of staff has been minimal this past year but

there were a number of maternity leaves resulting in the

hiring of some contract employees.

Professional development at all levels of the organization

continues to happen and helps our staff and volunteers

be the best they can be for clients.

The staff wellness committee continued to plan and

deliver events to support staff, improve morale and

enhance health. Thanks for all you do.

We held an employee recognition luncheon to honour

years of service milestones. More information is in the

body of the annual report. We are truly blessed to have

so many staff that stay with our organization long term.

FundingAn overview of the Financial Statements is

included on another page in the annual report.

We had a good year financially and stayed within

budget in all areas of the organization.

GJCC thanks our major funders for their ongoing

support. This includes the Ministry of Child and

Youth Services, the District of Thunder Bay Social

Services Administration Board and the GJCC

Foundation.

We provided Speech Language Services to

544 children in Lakehead Public Schools from

September 2016 to June 2017. We will continue

with our contract in the new school year.

In closing, I want to extend my thanks to a number of people.

Firstly, a special thank you goes out to the GJCC Board of Directors for their leadership and guidance to our organization and to me as their CEO.

Next, I want to thank the staff of the Centre: clinicians and therapy assistants, administrative staff, Foundation staff and managers for their dedicated work for our clients and their family members.

I also want to thank our many service partners across many sectors that work with children and families. Your partnership on behalf of our clients is greatly appreciated.

Tom Walters, MSW, RSW, MHA, CHE,

Chief Executive Officer,


Respectfully submitted,

As well, I want to thank all the people, businesses and charitable organizations that support both the Centre and the Foundation in making enhanced services available to our clientele.

Lastly, I want to thank the clients and families who teach us every day. It is our honour to help you and your loved ones.

Annual Report of the Chief Executive Officer2016/17

Far North Travel



Service Excellence • Family centred care

• Best practice models

• Rural & remote services

• Wait list management

• Quality Assurance

• Program evaluation

EnRiching Children’s

Lives

Partnerships & Integration• Leadership in paediatric

rehabilitation

• Community & organizational partnerships

• Northern Communities partnerships

• Parent engagement

• Foundation partnership

• Advocacy

Workplace Excellence• Investments in Staff & Board

capacity

• Positive work culture

• Staff engagement & satisfaction

• Enhanced communication

• HR plan to ensure staff resources for the future

• Effective use of IT

Funding• Diversify, grow and

maintain funding

• Government funding

• Grants

• Expansions

• Funding partnership with the GJCC Foundation

Future


UNIQUE

INDIVIDUALS

SERVED

17102015/16

2016/171777

Clinical 37.77Day care 8.7Administrative 4.24Management 4.80

Organization Staffing (FTE’s) 2016/17

Organizational Summary

# Individuals Served by Centre: 1777

# Individuals Served by Occupational Therapy (OT): 837

# Individuals Served by Physiotherapy (PT): 575

# Individuals Served by Speech and Language (SLP): 860

# Individuals Served by Rural Services: 248

Clinical Statistics2016 – 2017 Annual Statistics


The following staff reached years of service milestones in 2016.

We thank them for their dedication and service.

30 YearsLisa Urbanski

25 YearsJanine LetwinLori Spicer

15 YearsSusan Whatley-Halverson

10 YearsLen Moskalyk

5 YearsBrooke CableJaime FosterLindsay JarvisCarly McCulloch

MilestonesYears Of Service

George Jeffrey Children’s Centre and

Foundation bid farewell to Mary Anne

Comuzzi, Executive Director, George

Jeffrey Children’s Foundation. During her

seven years with us, Mary Anne displayed

tremendous passion for our clients and

their families, and worked tirelessly to

raise much-needed funds to support

programs and services of the Centre.

We thank Mary-Anne for her dedication

and leadership and wish her all the best

for a happy and healthy retirement!

A Fond Farewell!

Thanks to our staff and volunteers!Gratitude and appreciation goes out to our talented staff, who is dedicated to enriching children’s lives by helping them to reach their full potential. Great successes have been achieved through the hard-work and expertise of all our employees at the Centre and our Daycare! Thanks also to the volunteers, who have supported our team with special projects, celebrations, and recreational events throughout the year. Your time and assistance is always appreciated.


Pink Shirt Day 2017


Financial Picture

Statement of Operations CENTRE DIVISION

FOR THE PERIOD ENDING MARCH 31ST, 2017

REVENUE ACTUAL

Ministry of Children and Youth Services 3,678,857

Recoveries & Other income 626,858

Amortization of deferred capital contributions 512,692

EXPENSE

Salaries & Benefits 3,566,107

Other expenses 739,608

Amortization of capital assets 512,692

SURPLUS OR (DEFICIT) $ -

Statement of OperationsDAY CARE and other school services

FOR THE PERIOD ENDING MARCH 31ST, 2017

REVENUE ACTUAL

TBDSSAB funding & Other income 695,542

Amortization of deferred capital contributions 12,859

708,401

EXPENSE

Salaries & Benefits 502,251

Other expenses 142,158

Amortization of capital assets 12,859

657,286

SURPLUS OR (DEFICIT) $51,133

2017 RBC Innovation Awards

Daycare Play and Family Fun Day

George Jeffrey Children’s Foundation is an independent charity

that works with our community members and philanthropic

partners to ensure that George Jeffrey Children’s Centre has

the resources required to enrich children’s lives. We connect

donors with priority investments at the Centre.

Specialized service needs for children are outpacing the

government funding available for them. Every single donation

to our charity helps George Jeffrey Children’s Centre

provide treatment and services for children and youth in our

community and throughout Northwestern Ontario. Together

we are helping children reach their greatest potential.

Over the last year our charity has aligned its efforts with various

initiatives at the Centre, with our main focus being continued

support of the Centre’s wait list initiative. Through the “No

Child Should Wait” campaign we have been raising funds to

bridge the gap of services for children and their families who

are on the wait list.

Our partnership with the Centre is strong. We are committed

to continuing to do all we can to connect the generosity of our

great community with opportunities that will benefit children

and their families.

We encourage you to learn more about our charity at www.

georgejeffreyfoundation.com – you’ll see what an incredible

Foundation Statement impact donor generosity is having on children at the Centre.

You’ll also see the many ways you can get involved.

We are most grateful to every donor, sponsor, volunteer and

event participant for doing their part over the past year to

enable our charity to invest in the futures of children who

benefit from the services at the Centre.

With warmest regards and thanks,

Stephen Kontzie

President, Board of Directors

George Jeffrey Children’s Foundation

Steven MacDonald

Executive Director

George Jeffrey Children’s Foundation

THANK YOU TO OUR FUNDERS: SPECIAL THANK YOU TO:

w w w.g e o r g e j e f f re y.co m

ANNUALREPORT

2016/17

annual report - george jeffrey...2016/17 i have just completed my third year as ceo at george...

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