annual report - holdsworth · annual report 2017 5 purpose & values driving our work in the...

ANNUALREPORT

2017Side by side, working with the community to build a

stronger and more resilient future.

Our purpose is to

build a community

where all people have the

support and services they need

in order to build their personal

capacity; have a voice and make

choices; and make the meaningful social

connections they need to live an active and

happy life in the community.

CONTENTS

Purpose & Values ...................................................................................................... 5

Message from our Chairman ............................................................................ 6

Message from the CEO ......................................................................................... 8

Financial Snapshot ................................................................................................... 10

Woollahra Council Partnership Report .................................................... 13

More than Food........................................................................................................... 14

Healthy Lifestyle & Connection ...................................................................... 16

Holdsworth Transport ............................................................................................ 18

Supporting Families ................................................................................................ 21

NDIS ..................................................................................................................................... 22

People of Holdsworth ............................................................................................ 24

Our People ...................................................................................................................... 26

Fundraising & Social Enterprise ..................................................................... 28

Thank You ........................................................................................................................ 30

ACKNOWLEDGEMENT OF COUNTRY

Holdsworth would like to acknowledge and pay respect to the traditional

custodians of the land where we work, the Gadigal people of the Eora

Nation, and also pay respect to Elders both past and present.

5Annual Report 2017

Purpose & ValuesDriving our work in the Community

Purpose

Holdsworth believes in a

community where all people

have the support and services

they need to live an active and

fulfilling life. We encourage

everyone, regardless of

circumstances, to have a

voice and make choices; form

meaningful social connections

and build their capacity to

live independently in their

community.

Holdsworth continues to support

older people who may be frail,

ill, lacking mobility, experiencing

social isolation or living with

dementia; children and adults

living with intellectual disabilities;

their families and care givers;

and families with young children

throughout Sydney.

VisionOur vision for our community is

that they:

• confidently self-advocate

for their own rights and

preferences at Holdsworth

and in the wider community;

• experience improved

physical and mental health

outcomes from increased

social connection;

• have the skills to positively

respond to changing

circumstances so they can

live the life they dream of.

MissionHoldsworth’s mission is to

thrive in a constantly changing

environment by delivering high

quality services which respond

to the aspirations of individuals in

our community. We will achieve

this with a team of highly skilled

and motivated staff, volunteers

and partners.

Our vision for Holdsworth is that

we:

• attract people to our services

because we are a trusted

brand with a clear value

proposition;

• have staff, volunteers

and partners who are

exceptionally good at their

job and feel valued in their

workplace;

• continue to be a sustainable

organisation which supports

participants’ aspirations in

ways which align with our

values;

• have a reputation in the

wider community as a

trusted provider of services

with robust and transparent

operating practices.

Trust

We are committed to safety,

reliability, integrity and quality

Kindness

We are warm, caring, hospitable

and generous

Openness

We listen, engage with

difference, seek out

collaboration and welcome

innovation and learning

Independence

We promote choice, resilience,

equality and individuality

7Annual Report 20176 Holdsworth Community ltd

Message from our ChairmanHelen Argiris

The Australian Institute of Company Directors recently released

a report on Not for Profit Governance and Performance. The AICD

report focused on how, during this period of unprecedented change

and disruption, individual NFPs are building foundations for long-

term success. I want to address the four headline topics covered in

that report and how these measure up at Holdsworth Community.

Culture

Defining and living our preferred culture is probably the most

important thing we do, because a healthy culture influences good

decision making and leads to great outcomes. We often say we have

a ‘Yes culture’, because we commit to finding the right answers for

our community members and are open to new ideas, innovation and

collaboration to make that happen. We focus on ensuring that our

shared values of trust, kindness, openness and independence are

reflected, not just in our interactions with the community, but also

in how we work with each other, ensuring that we listen deeply and

base all decision making on the impact we have on our community

members.

Risk

Not for profit Boards hate risk, but there is a delicate balance

between mitigating perceived risks and having a healthy appetite for

innovation. Our two key Board committees, Audit & Risk and Social

Impact, are charged with ensuring that we get this balance right.

In the last year we have once again achieved quality accreditation

against both the Home Care and Disability standards and continued

with our ongoing Board review of all policies, risk management

plans and operating protocols. Incidents are reviewed to identify any

systemic weaknesses and community feedback is valued. At the

same time, we have put in place new social impact measurement

tools which are designed to be fully transparent to participants and

their families. Our operational planning charges all of our teams with

critically examining their work and looking at new ideas for making a

difference.

Financial Sustainability

To maintain the trust of our funders, donors, community members,

staff and volunteers we must always demonstrate that we lead

decision making which results in a sustainable future for Holdsworth.

It is my privilege

to be Chairman of

Holdsworth Community -

an organisation of which

I’m very proud”

Thank You

I pay tribute to all the

volunteers and staff of

Holdsworth who continued to

do amazing things for another

year. Thank you too to all my

fellow Board Directors who

bring so many talents to the

table. Our donors, funders,

collaborators, suppliers

and clients – you make it all

happen!

And most of all, thank you to

our wonderful community

for continuing to trust us as

your favourite community

organisation.

With the transition of a third of our operations from

block-funding to person directed under the NDIS

and, increasingly through Home Care Packages, the

Board has continued to strengthen Holdsworth’s

balance sheet, shore up existing contracts and

relationships, and look to new social enterprise

opportunities to diversify our income streams. We

continue our commitment to deliver operational

efficiencies and rigorous financial management.

Reputation

The thing we guard most jealously is our reputation

which of itself is our promise to our community. We

strive to be top of mind in our target community

as your local provider of choice. In a crowded

marketplace it is important to articulate exactly

what it is we offer our community.

Making connections and building friendships,

great food, accessible transport and fun activities.

Getting out and being active and sharing fun

experiences with friends. Knowing that when and

if you need more support to live the life you want,

Holdsworth is there for you. That is what we do.

Helen Argiris

Chairman

8 9Holdsworth Community ltd Annual Report 2017

Message from the CEOMichael Ryan

The annual report gives us the opportunity to paint a picture at a

particular point in time. It is with great pleasure that I reflect on some

of our achievements in the last year and the path we travelled to get

here.

Five years in the food business

Five years on from the establishment of Gaden, the launch of

Holdsworth Home Cuisine and then its extension into Waverley,

this year we opened G2, our coffee kiosk at the Mill Hill Centre in

collaboration with Waverley Council and the Windgap Foundation.

The opening of the Kensington Park Community Centre has given us

the opportunity, in partnership with Randwick Council, to reach out

more to the Randwick Community as we develop regular programs

there one day a week.

A busy year in the playground

The year following the renovation of our playground has seen a big

increase in families and children of all ages playing and hanging out at

Holdsworth. Providing a cross-over space used by people of different

ages, abilities and needs is one of Holdsworth’s unique contributions

to building community and normalising difference. Long may that

continue!

My Aged Care and Home Care Packages

A natural continuation of the personalised approach we take in

welcoming all new people who use our seniors programs, from

February we have been providing Personal Advisors to help manage

Home Care Packages for people requiring additional support to stay

living at home. We have carefully chosen a small number of local

providers to help us deliver in-home nursing and domestic assistance

and a wide range of other services that help to keep people living at

home longer.

NDIS

From as far back as 2007 we have been thinking about the NDIS,

preparing our internal processes and supporting our families to get

ready for individualised approaches to disability support. With the

scheme now rolling out, about one third of our participants have

already been allocated funding, with most of the rest well prepared

for the changes that lie ahead. We are very proud of all the work

our team has done, as they walk alongside all our families, providing

individual and group-based social supports, plan

management and coordination of supports to assist

participants to connect with other providers in the

community as well as Holdsworth.

Government contracts

Most of our core contracts have been extended out

to 2020 which gives us greater planning certainty at

a time when the NDIS roll-out is seeing about 20%

of our former quarterly grants being replaced with

individualised funding. We made a submission to

the government’s review of the aged care sector

and will continue to advocate and innovate in how

we can continue to provide more for less.

Overheads

We have invested a lot of time and money over the

last year to tailor our client-facing systems to manage

individual plans, goal setting and measurement,

and back-end financial management. We have

negotiated big savings on our overheads, limited

our administration and management costs in order

to focus on direct service delivery.

We implemented Transport for NSW’s new

scheduling and despatch system which is already

increasing the capacity of our service to provide

more passenger trips. We are also optimising all

our journeys with the aim of getting people from A

to B more efficiently as Sydney’s roads continue to

get more crowded.

Independent, but connected

Holdsworth would not exist without our partnership

and support from Woollahra Council over the

last 77 years. Council’s ongoing financial support

underwrites our ability to innovate, connect with

other providers, and educate and help people to

navigate access to both state and commonwealth

funded programs. We have gone from offshoot

of Council to Incorporated Association and Public

Benevolent Institution, and have now completed

our first year as a Public Company limited by

guarantee.

Gratitude

It has been an immense privilege to work with

so many wonderful people since arriving at

Holdsworth back in 2007. I have never worked with

such passionate, kind, creative and fun people.

As I head off into retirement I am delighted to be

handing over as CEO to Ruth Kestermann who has

been responsible for so many of our achievements

over the last three years in her role as Executive

Officer. I wish her well in her new role.

Many people make our work easier at Holdsworth

and I want to acknowledge our amazing support

from Woollahra, Waverley and Randwick Councils,

from our NSW and Commonwealth government

funders, and the foundations, corporates and

individual donors whose generosity allows us to be

innovative in the way we support our community.

Our volunteers, which includes our Board, give

so much of themselves each year and deserve

massive thanks.

I am inspired daily by so many members of the

community who have shown me what it means

to live in the moment, make meaningful social

connections and grab life as it comes. If my

retirement years are half as fulfilling as the lives of

the Holdsworth Community, I will be very happy!

Michael Ryan

CEO

Dad

thoroughly

enjoys his program

each Wednesday

and comes home

smiling. The programs

have made such a

noticeable difference

to Dad who is now

jumping out of bed

at 7.00am instead

of sleeping until

11.00am. He has not

really had anyone

to engage with over

the last 5 years since

Mum died and joining

Holdsworth has given

him new friends.”

Feedback from the

daughter of a man who

recently joined us.

$0

$1,000,000

$2,000,000

$3,000,000

$4,000,000

$5,000,000

$6,000,000

2016 2017

Other Fundraising Social Enterprise

Client Fees Client Direct funding Local Government Funding

NSW State Government Funding Commonwealth Funding


Financial SnapshotHoldsworth Community Financial Performance for FY2016/17

We have seen strong income

growth with a 7.7% increase in

overall income to $5.6 million for the

2016/17 Financial Year”

Income

75% of our income came from

Government contracts (33%

Federal, 24% NSW and 18% Local

Government). We have seen the

first impacts of client directed

funding with 1% of overall

income coming from individual

clients with either Home Care

or NDIS funding packages.

The remaining income was

raised through operations and

includes client fees (12%), Social

Enterprise (6%), Fundraising (5%).

Operational Surplus

A surplus of $96,927 was

recorded which brings total

equity to $1.37M. This is a

continuation of the strategy to

strengthen our balance sheet

in preparation for the financial

pressures on cash flow from the

introduction of the NDIS and

Aged Care reform.

Expenditure

Holdsworth operational

expenditure for the year

was $5.5M. Expenses were

Disability Services (22%), Aged

Care Services (22%), Meals

(14%), Community Transport

(23%), Family Services (3%) and

administration costs (17%).

22%

22%

14%

23%

3%

17%

Disability Services Aged Care Services Meals

Community Transport Family Services Administration

Holdsworth Community is in a good financial

position with a strong balance sheet and systems

in place to deal with the increased levels of

consumer directed funding that we would expect

to see in the future with the NDIS and Community

Care reforms.

This Annual Report and the Financial Statements

have been produced as two separate documents

which should be read together to give a full picture

of Holdsworth Community achievements and

performance throughout the 2016/17 financial year.

Holdsworth Community Ltd has been endorsed by

the Australian Taxation office as a tax deductible

gift recipient for charity tax concessions.

ABN: 50 949 197 281

CFN: 20428

Financial Statements

2,800PARTICIPANTS

across all services

$5.6 MillionINCOME

7.7%INCREASE IN TURNOVER

43,000Meals provided

1,021FAMILIES CONNECTING

Via Playgroup

75,000Hours of Social

Connection

30,000Passenger Trips via

Community Transport

$ 629K FUNDRAISING AND SOCIAL

ENTERPRISE INCOME

UP 11%

87DIFFERENT PROGRAMS

OFFERED

2017 Partnership Report

Woollahra Municipal Council It is with pleasure that I write this Partnership report for Holdsworth Community and congratulate you on another successful year in providing a diverse range of programs, activities, information and support to our community. It has been a busy year in a changing environment and we are fortunate that Holdsworth has planned for the future with the interests of our community at the forefront of what they do. By being responsive to the evolving landscape in the disability and aged services sector, Holdsworth is well placed to support the community through the changing times. We are proud of our longstanding partnership and the support provided by Holdsworth to families with young children, seniors, people living with disability and their carers. The range and variety of services and support provided is vibrant and diverse and I look forward to seeing the new initiatives that the future brings. I would like to commend Michael Ryan for his 10 years of service to our community as CEO of Holdsworth Community and thank him for his leadership, dedication, vision and achievements over this time. I have always enjoyed my visits to Holdsworth and the opportunity to see firsthand the quality of community engagement that is fostered by this organisation and its committed staff, with Michael Ryan at the helm and with Woollahra Council’s support. We are grateful to the staff, volunteers and the Board of Holdsworth for dedicating their time, energy and expertise to supporting our community and ensuring the service is responsive to their needs and aspirations. I wish you all the best for a successful year ahead. Councillor Toni Zeltzer Mayor September 2017

14 Holdsworth Community ltd

More than foodGaden Community Cafe and G2 Kiosk

Gaden Community Cafe has become the front door of Holdsworth

and makes a huge difference in the lives of those who come to us for

support and connection.

Gaden is the central gathering place for many of our seniors’

programs and many families and participants love the concept and

welcome the ‘normalness’ of starting the day in a cafe setting instead

of entering a standard community centre which can be confronting

and a reminder of the challenges of age or dementia.

This year we have made some minor changes to the interior space

to make it more dementia friendly and we are in fact one of the

few places in Metropolitan Sydney that has been able to have both

our venues recognised as dementia friendly spaces by Alzheimers

Australia.

Gaden has also proven to be the perfect place for a new, tailored

post-school options program we have been running for four young

women who are able to come to the cafe in the morning and take part

in some structured classes on life skills such as money management

and travel training and then in the afternoon they head out into

the community to use their skills. After the sheltered years of high

school, Gaden provides a taste of a wide cross-section of life for

these women.

G2 open

We were delighted to open our second social enterprise cafe with

the then Mayor of Waverley Council, Sally Betts officiating on 19 May.

G2 café is a social enterprise initiative, which we support through

Gaden and are operating in partnership with Windgap Foundation

and Waverley Council to help young trainees become job-ready

for the open hospitality market. G2 café is located on the ground

level of the Mill Hill Community Centre, Waverley Council’s local

community centre. The café provides patrons of the centre and the

local community with great coffee, a delicious spread of cakes and

a range of hot and cold lunches. The first trainees are now working

in the café making coffee and learning about customer service, food

service and money handling.

Being a social enterprise, this venture is about connecting to the

wider community and any profit we might make can be invested

back into our programs.

Absolutely

fantastic staff,

beautiful yummy food,

great venue. So many

thanks once again.”

June

Results

When we add together all

of our different types of food

services, this year we delivered

or served over 43,000 meals to

people who are frail, ill, living

with a disability or essentially

housebound. Gaden has also

been a hive of activity daily with

Radio Gaden and Trivia being

fast favourites amongst our

regulars.


Healthy lifestyle & connectionA Focus On Quality Of Life for Older People

Over the last few years, Holdsworth has concentrated on,

and become known for services to people who are living at

home for longer than ever.

Many of our long term participants have happily grown

older and frailer as part of our community, whilst many

new participants do not seek services until later in life.

We are very pleased that age and frailty is no barrier to

Holdsworth people being active,engaged and having fun.

Our focus on ensuring our staff are multi-skilled and

able to work across programs has enabled us to change

programs to meet demand, which is critical in the current

market.

Our Dementia and Wellbeing programs have been growing

and are now heavily tailored to the needs of people with

diverse physical and cognitive needs. In addition to this,

people going on our regular outing based programs are

starting to require higher levels of support. Holdsworth

wants everyone to be able to have the best quality of life

as they age and that is why we build our services around

wellbeing and making connections and friendships.

Research shows that lack of social connection and

loneliness is probably the single greatest risk factor for

people’s health and well-being, increasing the risk for

early death by 45 percent and the chance of developing

dementia in later life by 64 percent. That’s why we say we

are in the social connection business.

We have had over 1200 seniors make use of our programs,

transport or meals this year whether they be in one of our

centres or out in the community.

We

feel we

are not alone, our

personal adviser is

always there for us to

inform us about all aspects

of care and support for Mum.

My mum is finally happy! I’m

happy as a carer! With the

support in place I feel like I can

now enjoy more quality time with

my mum.”

Patricia & Leonides

Home Care Packages

Our approval as an Aged

Care Provider meant that,

since February, we have been

managing individual packages for

people who require higher levels

of care. We have also taken a

leading role to help educate our

community about the availability

of different levels of government

support – a subject that confuses

even the most well connected

older, and younger people. Our

requests have varied from helping

people get their roof repaired, to

partnering with our nursing agency

to provide 24/7 in-home care. We

are continuing our reputation as

the people who always say ‘Yes’

and are finding very creative ways

of solving complex issues around

living independently.

When confronted with a diagnosis

of dementia, many people

either go into denial or else shut

themselves off from their familiar

connections and activities. With

the support of a grant from the

IRT Foundation, Holdsworth set

out to prove the advantages of

doing just the opposite and piloted

a ‘Staying Connected’ model in

which we assisted people to own

their diagnoses and reach out and

explain to their existing network of

friends, shops and businesses how

they might need to be supported.

The approach is both brave and

empowering and is actually

modelled on the ‘Circle of Support’

concept; a well-documented

and researched model used with

people with intellectual disability.

The project proved that Staying

Connected is a suitable model

for people newly diagnosed with

early stage dementia as they are

in control of making informed

decisions about what they wish to

do to retain and expand their social

connections.

Given that strong social connection

has been identified as one of the

key elements which may delay

the onset of dementia, Staying

Connected could be a useful tool

for all people, not just those living

with dementia, to map out their

social connections and plan how

they would wish to expand them.

Staying Connected


Holdsworth TransportProviding vital links to the community

d 5

New Systems

We participated in the implementation

of Transport for NSW’s new software

for recording and managing all trip

requests. Initially each Transport

provider can only pick up its own, local

clients, but ultimately the software

will allow regional transport providers

to work much more collaboratively

in transporting each other’s clients.

This will make a big difference to

Holdsworth as our people now live all

over the eastern suburbs and not just in

Woollahra.

Improved efficiencies

The Routematch software allows us

to update our run lists in real time

and automatically advise drivers of

last minute cancellations, changes or

new bookings with their routes and

timings updated simultaneously. We

anticipate about a 15% increase in

operational efficiency in the first year,

better vehicle utilisation, reduction

in unmet needs, and shorter journey

times, especially with multiple

passengers on board.

Fit and healthy people have plenty

of choices for transport. With age

and frailty transport disadvantage

increases, especially in the hilly,

narrow and congested streets of the

eastern suburbs. Safety and reliability

are important, but trust and kindness

are even more highly rated by our

community transport passengers.

Community Transport has once again

been the linchpin to many of our

services and programs with over 30,000

passenger trips being recorded over

the course of the year. Sometimes the

journey itself is just as important as the

destination with the sympathetic ear of

a driver or the firm friendships that are

formed on long bus trips with other,

like-minded seniors.

We are generally able to meet all

requests for medical and allied

health related trips, and can often

accommodate requests for less urgent,

but vital social outings. Thanks to our

donors, we have just modified one of our

smaller community transport vehicles

to make it wheelchair accessible to

allow people who need to travel in

their wheelchair to be transported both

safely and with dignity.

Mobility and transport can be a major issue for people who are frail, isolated or have

physical or intellectual disabilities and Holdsworth Community Transport provides vital

links to the community and a range of essential services.

I really like

Holdsworth.

They’re good people”

Bambi

The Ngala Nanga Mai pARenT

Program aims to improve the

health of young Aboriginal

mothers and their children

by providing a supportive

educational environment,

practical health education

and parenting skills, access to

transport and childcare and

an innovative art program. This

year, Holdsworth Community

has worked collaboratively with

the Aboriginal health services

at Sydney Children’s Hospital,

Randwick to provide a driver

to transport the group each

Thursday.

The Program uses art to

engage with young parents and

promote self-awareness and

confidence through creative

expressions. Participants and

their children attend weekly

art sessions at the La Perouse

Aboriginal Community Health

Centre.

Ngala Nanga Mai

30,000Passenger Trips via

Community Transport

$167KSocial Enteterprise

Income form bus hire

21Annual Report 2017

Supporting FamiliesPlaygroup and Family Services

Supporting Dads

Mike was a stay at home dad, new to Australia from overseas, with one daughter, Alice, aged 11

months. They had moved to Australia for Megan’s new job, which meant he switched to being

the primary carer. Staff began to build up a rapport with Mike and introduced him to other

fathers who welcomed Mike. Initially feeling isolated, he soon got involved and started to make

Playgroup part of his regular routine. The advice available from staff on child development

issues such as toilet training and sleep, was also something he appreciated.

Megan gave birth to a son and Mike continued to bring Alice to Playgroup during his paternity

leave. Before returning to work, he introduced Megan to Playgroup. Megan is now a regular

here too; she brings both children each week. Mike has expressed on numerous occasions

how grateful he is to have had the support of Playgroup and our staff and the social circles and

advice given to him during some stressful times. He made very good friends with several dads

and they still keep in regular contact.

. . . and they keep on coming!

From a total number of over one

thousand families registered as

using Playgroup, we average a

daily attendance of 50 families,

but on our Fun Day in December,

we had 133 families!

As well as regular activities such

as sports, music and story time,

we celebrate special days such

as Harmony Day, Pink Ribbon Day,

White Ribbon Day, Father’s Day,

Mother’s Day and Grandparents

Day. Scheduled talks cover

subjects sought by parents such

as Toilet Training, Starting Solids,

Sleeping and Asthma First Aid.

We have been promoting Circle

of Security, which helps parents

understand and meet their

children’s needs. Secure children

are more likely to enjoy better

relationships with their parents,

siblings, peers and teachers and

have higher self-esteem.

The support aspect of Family

Services is often hidden, as the

activities in the playground are

more visible. Working with first

time parents in the baby room and

being a support and resource to

families experiencing challenges

is a vital part of what we offer and

why people come to trust the

experienced staff at Holdsworth.

The redeveloped playground has brought new life to our daily play-

group with an average of 50 families joining us each morning.

1021Registered Playgroup

familiies

133Families attended

December Family

Fun Day


NDISA New Future For Our Participants Living with Disability

Much of this year was spent meeting with participants to share

insights around the NDIS launch in our region in July 2017. Participants

were able to identify their needs and goals for the future and work

through pre-planning sessions with the team in a safe and familiar

environment. We are delighted to see that, despite some challenges

with the complexity of the planning, over a third of our participants

have already starting to transition to NDIS funding.

The Future

Holdsworth is constantly evolving in the ways we work with people,

especially as individuals open up to the possibilities that come with

the NDIS. Our levels of support are more closely defined with NDIS

funding and we are able to find solutions that match the changing

needs and aspirations of each person. We will never do things simply

because they have always been done that way, but meet each person

exactly where they are now to create unique services.

A good example of our different approach is the story of 14 year old

Oscar, one of the first participants in Holdsworth’s Duke of Edinburgh

program. Oscar was always very active, but found it difficult to be

around other people and children his own age, and was easily upset

in social settings. Oscar is a very talented basket-ball player. We have

worked with him on his talents and he is now providing service to

others by coaching other children, and even adults, through Special

Olympics. He is building social confidence through practising making

speeches and is preparing for his future adventurous journey.

Working Smarter

This year we have implemented

new cloud based technology

across our disability programs,

which allows staff and

participants to record progress

towards set goals from a

tablet whilst they are out on

program. The team are also

able to enter shift reports via

voice recognition technology.

This investment in technology

is part of our drive to reduce

administration costs so we can

focus your funding on meeting

individual goals.


VERA“Today we were listening to Opera.

It was very good. Carmen and

Turandot and La Traviata. We had

subtitles so it was good to be able

to understand the words. I only

have good things to say about

Holdsworth. It’s such a plesaure to

come here.”

RAFE

“The last time I came here was for

my birthday. I am eight and I have

pale skin and firey orange hair. I

have a cat called Flash. She is a

pretty lovely kitty but today we ran

out of food so she almost bit me in

the head. But most of the time she

is nice.

Today we are going on the La

Perouse Bush Walk. I haven’t done

it before. Last time I went for a

bushwalk was with dad and me in

the country. We got to go to a picnic

ground at the top and down the hill

was a big river.”

SALLY“I would always see the vans around

the area and then when I stopped

work and I thought I would like to

do something so Holdsworth was

my first call. At first I thought I’d

like to volunteer with children but

then Georgie suggested that I get

involved with the seniors and I’ve

grown really fond of them. They

always have such interesting stories

to share.”

JOHN“I’ve been coming here since the

beginning of this year. I like coming

to bowling every week. It’s great! I

have lots of fun with my friends here.

I’m pretty funny, a bit of a comedian.

I’ll tell you a joke - This place is great

for the unions because as long as

they can get all the pins down they

can have a strike.”

PEOPLE OF HOLDSWORTHMeet some of the amazing people that make up holdsworth

JOEL“I’ve always worked in big hotels

so Holdsworth was such a different

opportunity for me.. I love that I

get to connect with people in the

community in a way that you just

don’t get in a big kitchen. I get to

feel a part of the community and

it makes my job that much more

meaningful”

PEARL“I’ve been with Holdsworth for six

years now. I started as a student

placement and now I work on the

NDIS team. I’m postive about the

opportunities the NDIS will bring

to our families in the future. It will

be great for them to have better

choices and to have more control

over the options for support for their

family.”

SOPHIA“Today we went to the park and we

saw lots of things. We picked up

sticks and flowers and monkey tails.

They were just on the ground. I like

to met everyone at Holdsworth.”

ALF

“Someone recommended that I join this group and I love it. I love Holdsworth.

I like the exercises, which are good for strengthening my legs. I live in a

two-story house so I need to be able to get up the stairs.

It is very social; sometimes we have a bigger group, sometimes smaller but

it’s always nice to see everyone. I think it is a great spot here and I dread the

idea that I would one day not be able to come here for whatever reason. I

love the group and I am very fond of the staff.”


Our PeopleThe Team Supporting Holdsworth Community

The culture of

Holdsworth is strongly

founded in our values

of Trust, Kindness,

Independence and

Openness.

As a team we recognise

that personality is the key to

success. Each staff member

and volunteer is valued for

the unique contribution which

they make to the support and

services which we offer.

We are also committed to

constantly up-skilling our

workforce to standards set by

industry best practice. We offer

supported study and facilitate

a range of regular, specialist

training courses – delivered in

house or externally. Over the

past year we offered more than

400 training opportunities to

our staff and volunteers on a

range of important topics.

Training topics we cover at

Holdsworth include:

Our values are more than just

words, they are delivered by

individual staff and volunteers in their

own personal way.”

Management

The Holdsworth Team is led by

the group of highly qualified and

passionate managers including:

• CEO - Michael Ryan

• Executive Officer - Ruth

Kestermann

• Community Transport

Manager - Ian Jankovic

• Community Relations

Manager - Eric Scott

• Community Care Manager -

Kim Tipoki

• Development Manager -

Jodie Wainwright

The board

Holdsworth is governed by a

dedicated Board of Directors

who provide strategic direction,

goals and monitoring of

performance.

Our Directors are:

• Helen Argiris (Chairman)

• Luise Elsing (Deputy

Chairman from 26 April 2017)

• Adam Crowe (Director)

• Susan Jarnason (Director)

• Ben McAlpine (Director)

• Louise Mooney (Director)

• Katherine O’Regan (Director)

• Tess Protey (Director)

Thank you to the following

Directors who retired during the

year:

• Claire Wivell Plater

• Suzie Riddel

Volunteers are

the life blood of

Holdsworth Community

and help us achieve

extraordinary things on a

daily basis”

Volunteers make an

extraordinary contribution to the

work of Holdsworth Community.

We currently have 213 active

volunteers contriubuting to

programs alongside staff ad

participants who provide in

excess of 13000 hours of support

annually.

Volunteers are the lifeblood of

our community and come from

all walks of life: working people,

students and professionals,

young people and retirees.

We are incredibly fortunate to

have such a diverse group who

provide skills, life experience

and care to our organisation.

We have been fortunate once

again to have many students

volunteer with us for their

student placements..

The student

p l a c e m e n t

program has been

a great success for

Holdswoth as we are

able to provide the on the

job training that they need to

complete their courses but also

bring their fresh perspectives

and are often able to share new

approaches to the team.

We take the training of our

volunteers very seriously and

offer many opportunities to

experience different aspects of

the organisation and undertake

training. What we can’t train

for are kindness and empahty

and we are once again thankful

that these attributes have been

commonplace amongst our

team of volunteers.

Volunteers

6%8%

14%

22%

51%

Individual Giving Community Fundraising Corporate Grants Social Enterprise


Fundraising & Social EnterpriseFundraising & Social Enterprise Income account for 11% of Total Income

This year we have been able

to add an additional $629K to

Holdsworth bottom line through

our Fundraising and Social

Enterprise Activities. This now

equates to around 11% of total

income and is an increase of 21%

on Fy2016 income.

Fundraising

We have continued our focus on

diversifying our funding streams

to ensure we are able to deliver on

projects that are important to the

community.

We had a very strong year in

fundraising with our individual

appeals and gala fundraiser

bringing in very good results.

These results are all due to the

very generous support of the local

community.

We also invested in building a

fundraising portal with MYPcorp

this year will not only save

administrative costs for Holdsworth

but will offer a potential future

income stream as our agreement

incorporates a percentage return

on subscriptions.

Corporate Partners

We are once again very grateful for

the support from Westfield Bondi

Junction our major Corporate

Partner.

The Holdsworth Gala once again

gave us the opportunity to engage

with many local businesses who

provided both cash and in kind

support.

Social Enterprise

Holdsworth Social enterprise

allows us to maximise the use of

our resources whilst returning

funds to the community that we

can invest in additional community

supports and programs. Our Social

Enterprise activities include Gaden

Cafe, our bus and venue hire and

as of this year our new G2 Kiosk.

The 2017 Holdsworth Gala was

held on Saturday, 25 March 2017

at the Intercontinental in Double

Bay. It was a fabulous evening

with over 150 supporters turning

out in their finery to raise funds

to support programs for people

living with a disability and people

living with dementia.. The night

was an amazing success raising

over $47,000.

A massive thank you to Steven

Edge, our wonderful MC who

donated his services for the

evening. We also thank Joanne

Kelly and Aaron Lowman for

sharing their stories about

Holdsworth at the event.

We also pass our sincere thanks

to the Intercontinental for hosting

the event and the Medich family

from local watering hole, Hotel

Centennial who sponsored

the event by providing all the

beverages.

And finally thanks to Wild Luxury

Walks who donated the Arakaba

Walk Glamping Getaway which

was our major auction item on the

evening.

Holdsworth Gala Fundraiser

$629KRaised via fundraising &

Social Enterprise activity

Holdsworth Community 64 Holdsworth St

Woollahra NSW 2025

Gaden Community CafeCnr Queen St & Edgecliff Rd

Woollahra NSW 2025

G2 Kiosk31-33 Spring St

Bondi Junction NSW 2022

02 9302 [email protected]

www.holdsworth.org.auwww.gaden.org.au

facebook.com/holdsworthfacebook.com/holdsworthplaygroupinstagram.com/peopleofholdsworth

annual report - holdsworth · annual report 2017 5 purpose & values driving our work in the...

Documents