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CINDAPA Wairakei CINDAPA Wairakei Conference – 13 June Conference – 13 June 2014 2014 Kent Holdsworth Kent Holdsworth Community Ethnic & Youth Community Ethnic & Youth Manager – Waikato Manager – Waikato [email protected] [email protected] vt.nz vt.nz

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Page 1: CINDAPA Wairakei Conference – 13 June 2014 Kent Holdsworth Community Ethnic & Youth Manager – Waikato Kent.holdsworth@police.govt.nz

CINDAPA Wairakei CINDAPA Wairakei Conference – 13 June 2014Conference – 13 June 2014

Kent HoldsworthKent HoldsworthCommunity Ethnic & Youth Community Ethnic & Youth

Manager – WaikatoManager – [email protected]@police.govt.nz

Page 2: CINDAPA Wairakei Conference – 13 June 2014 Kent Holdsworth Community Ethnic & Youth Manager – Waikato Kent.holdsworth@police.govt.nz

Prevention FirstPrevention First

Aim to prevent – reduce offending Aim to prevent – reduce offending and victimisationand victimisation

Road policing – social drivingRoad policing – social driving

http://www.crimestoppers-nz.org/http://www.crimestoppers-nz.org/

www.snap.org.nzwww.snap.org.nz

Page 3: CINDAPA Wairakei Conference – 13 June 2014 Kent Holdsworth Community Ethnic & Youth Manager – Waikato Kent.holdsworth@police.govt.nz

School Community OfficersSchool Community Officers

PES/YES PES/YES SCO’s SCO’s

Primarily Educators Primarily Educators primarily prevention primarily prevention or problem solvers or problem solvers

Developing new programs – cyber bullyingDeveloping new programs – cyber bullying

www.netsafe.org.nzwww.netsafe.org.nz

http://www.police.govt.nz/advice/personal-http://www.police.govt.nz/advice/personal-and-community-advice/school-portaland-community-advice/school-portal

Page 4: CINDAPA Wairakei Conference – 13 June 2014 Kent Holdsworth Community Ethnic & Youth Manager – Waikato Kent.holdsworth@police.govt.nz

NegotiationNegotiationPolice Negotiation Team (PNT)Police Negotiation Team (PNT)

““We have two ears and one mouth so that we We have two ears and one mouth so that we can listen twice as much as we speak.”can listen twice as much as we speak.”

Page 5: CINDAPA Wairakei Conference – 13 June 2014 Kent Holdsworth Community Ethnic & Youth Manager – Waikato Kent.holdsworth@police.govt.nz

StructureStructure

Page 6: CINDAPA Wairakei Conference – 13 June 2014 Kent Holdsworth Community Ethnic & Youth Manager – Waikato Kent.holdsworth@police.govt.nz

Problem IndividualsProblem Individuals

Three general groups are recognised as Three general groups are recognised as potential hostage takerspotential hostage takers

THE POLITICAL THE POLITICAL ACTIVISTACTIVIST

THE POLITICAL THE POLITICAL ACTIVISTACTIVIST

THE CRIMINALTHE CRIMINALOFFENDEROFFENDER

THE CRIMINALTHE CRIMINALOFFENDEROFFENDER

THE THE PSYCHOLOGICALLYPSYCHOLOGICALLY

DISTURBEDDISTURBED

THE THE PSYCHOLOGICALLYPSYCHOLOGICALLY

DISTURBEDDISTURBED

Page 7: CINDAPA Wairakei Conference – 13 June 2014 Kent Holdsworth Community Ethnic & Youth Manager – Waikato Kent.holdsworth@police.govt.nz

May 8, 2009May 8, 2009

Chaucer Rd Chaucer Rd  Napier Napier New ZealandNew Zealand

Page 8: CINDAPA Wairakei Conference – 13 June 2014 Kent Holdsworth Community Ethnic & Youth Manager – Waikato Kent.holdsworth@police.govt.nz

Columbine High SchoolColumbine High SchoolApril 20, 1999April 20, 1999Jefferson County, Jefferson County, ColoradoColorado

Page 9: CINDAPA Wairakei Conference – 13 June 2014 Kent Holdsworth Community Ethnic & Youth Manager – Waikato Kent.holdsworth@police.govt.nz

www.youthline.co.nz www.youthline.co.nz

Page 10: CINDAPA Wairakei Conference – 13 June 2014 Kent Holdsworth Community Ethnic & Youth Manager – Waikato Kent.holdsworth@police.govt.nz

Scenario OneScenario One

15 year old Kim, one of your students is on 15 year old Kim, one of your students is on the roof of the highest building at your the roof of the highest building at your school. She is threatening to jump off.school. She is threatening to jump off.

You have heard Kim’s parents are You have heard Kim’s parents are separating. Her younger sister is also at separating. Her younger sister is also at the school.the school.

What do you do?What do you do?

Page 11: CINDAPA Wairakei Conference – 13 June 2014 Kent Holdsworth Community Ethnic & Youth Manager – Waikato Kent.holdsworth@police.govt.nz

Scenario OneScenario One

Ring 111Ring 111Get collegial supportGet collegial supportMake area safeMake area safeYour own safety is paramountYour own safety is paramountThen the safety of othersThen the safety of othersThen Kim’s safetyThen Kim’s safetyLearn what has happenedLearn what has happenedMake sure the sister is not in viewMake sure the sister is not in view

Page 12: CINDAPA Wairakei Conference – 13 June 2014 Kent Holdsworth Community Ethnic & Youth Manager – Waikato Kent.holdsworth@police.govt.nz

Scenario OneScenario One

Approach Kim slowly – explaining what you are Approach Kim slowly – explaining what you are doingdoing

Only one person speaks to KimOnly one person speaks to Kim

Watch your body languageWatch your body language

Introduce yourself Introduce yourself

If you don’t know Kim – ask her nameIf you don’t know Kim – ask her name

Ask Kim what she is doing – “Are you trying to Ask Kim what she is doing – “Are you trying to commit suicide?”commit suicide?”

Do not try to grab KimDo not try to grab Kim

Page 13: CINDAPA Wairakei Conference – 13 June 2014 Kent Holdsworth Community Ethnic & Youth Manager – Waikato Kent.holdsworth@police.govt.nz

““Voice”Voice”

The Negotiator’s The Negotiator’s

#1 Tool#1 Tool

“My Mom says she hopes I havekids like me… but I don’t like

the way she says it”

Page 14: CINDAPA Wairakei Conference – 13 June 2014 Kent Holdsworth Community Ethnic & Youth Manager – Waikato Kent.holdsworth@police.govt.nz

Scenario TwoScenario Two

14 year old Dan is not achieving academically 14 year old Dan is not achieving academically and not socializing successfully with his class and not socializing successfully with his class matesmates

His father Sam contacts the school and makes His father Sam contacts the school and makes an appointment to speak with you, Dan’s an appointment to speak with you, Dan’s teacher. Sam is known to be angry and volatile.teacher. Sam is known to be angry and volatile.

How do you engage with Sam?How do you engage with Sam?

Page 15: CINDAPA Wairakei Conference – 13 June 2014 Kent Holdsworth Community Ethnic & Youth Manager – Waikato Kent.holdsworth@police.govt.nz

Scenario TwoScenario Two

If you have safety concerns – have a second If you have safety concerns – have a second person present or nearby person present or nearby

If Sam’s behaviour becomes unacceptable stop If Sam’s behaviour becomes unacceptable stop the conversation – ask him to leavethe conversation – ask him to leave

Explain your concerns directly and factuallyExplain your concerns directly and factually

If Sam gets angry let him vent – then try againIf Sam gets angry let him vent – then try again

Acknowledge his emotions – “You sound Acknowledge his emotions – “You sound frustrated…”frustrated…”

Page 16: CINDAPA Wairakei Conference – 13 June 2014 Kent Holdsworth Community Ethnic & Youth Manager – Waikato Kent.holdsworth@police.govt.nz

Scenario TwoScenario Two

Be aware of body languageBe aware of body language Use active listening skills (don’t try and Use active listening skills (don’t try and

use them all in one conversation)use them all in one conversation) Use hooksUse hooks Use triggersUse triggers Talk about the future Talk about the future Build a sense of trustBuild a sense of trust

Page 17: CINDAPA Wairakei Conference – 13 June 2014 Kent Holdsworth Community Ethnic & Youth Manager – Waikato Kent.holdsworth@police.govt.nz

Active Listening SkillsActive Listening Skills

MOREPIESMOREPIESMinimal encouragersMinimal encouragersOpen-ended questionsOpen-ended questionsReflecting/MirroringReflecting/MirroringEmotion LabelingEmotion LabelingParaphrasingParaphrasingI messagesI messagesEffective pauses - silenceEffective pauses - silenceSummarySummary

Page 18: CINDAPA Wairakei Conference – 13 June 2014 Kent Holdsworth Community Ethnic & Youth Manager – Waikato Kent.holdsworth@police.govt.nz

NegotiatorsNegotiators

EngageEngage

Converse naturallyConverse naturally

Make them feel safeMake them feel safe

Active listening, empathy, rapport, Active listening, empathy, rapport, influence, changeinfluence, change

Have confidenceHave confidence

Negotiation is about listening

Page 19: CINDAPA Wairakei Conference – 13 June 2014 Kent Holdsworth Community Ethnic & Youth Manager – Waikato Kent.holdsworth@police.govt.nz

Important pointsImportant points

Talking about suicide will not make someone Talking about suicide will not make someone commit suicide (**suicide contagion)commit suicide (**suicide contagion)

Never attempt to grab a suicidal personNever attempt to grab a suicidal person

Be empathetic not sympathetic Be empathetic not sympathetic

Time is your friendTime is your friend

Never lieNever lie

You can use reality (but get your timing right)

Always de-brief any situation

Page 20: CINDAPA Wairakei Conference – 13 June 2014 Kent Holdsworth Community Ethnic & Youth Manager – Waikato Kent.holdsworth@police.govt.nz

FutureFuture

Different types of jobs e.g. civil Different types of jobs e.g. civil demonstrations, training our own staffdemonstrations, training our own staff

TerrorismTerrorism Social mediaSocial media

Page 21: CINDAPA Wairakei Conference – 13 June 2014 Kent Holdsworth Community Ethnic & Youth Manager – Waikato Kent.holdsworth@police.govt.nz

TerrorismTerrorism

Page 22: CINDAPA Wairakei Conference – 13 June 2014 Kent Holdsworth Community Ethnic & Youth Manager – Waikato Kent.holdsworth@police.govt.nz

How do you get hold of PNT?How do you get hold of PNT?

Emergency - ring 111Emergency - ring 111Ring your local station and ask for a Ring your local station and ask for a

negotiator or PNTnegotiator or [email protected]@police.govt.nz

021 191 2503021 191 2503

Thank youThank you