andy mulholland – technology consulting the application of technology to business digital...

What the hell is going on?or more accurately

Who is buying what and why?What and how should we address this with

Enterprise Business and Technology Architecture

Andy Mulholland – Technology ConsultingThe Application of Technology to Business

Digital Transformation; Business RevolutionClouds; Mobility; Tablets; Big Data; Big Process;

and more ….

2

What this presentation covers;

Observable Change – considered from the Business Context1

2

Enterprise Business and Technology Architecture3

4

A Discussion as to how well this fits your own observations

Business Architecture; the new core competences


Cloud Virtualisation for Information Technology?or Cloud Based Business Technology?

What role should Technology be playing in my business today?

Technology has become themeans by which Enterprises and theirEmployees can create new revenues by servicing customers and markets in new innovative ways.

The REVOLUTION in the ‘Front’ Office

What is the role of IT dept in the enterprise today?

The EVOLUTION of Back Office


Are we even asking the right question?

Limitations of Computing Technology

Versus the benefits of

Automation of Business Processes

The Digital Economy creates new markets

and new relationships

developed from the Internet and the Web

Consumer Technologies together with Generation Shift change working and social practices to become a Digital

Society

Aligned to Business

Enabling the Business

Embedded in Business


Three Answers to the role of Technology in Business Today

Do you know your ‘REAL’ maturity curve of adoption and are you working to gain advantage from all stages, or……

People Centric

Activity Centric

Data Centric

5

The impacts are considerable … Brand Equity meets local Experience


Copyright © 2011 Capgemini. All rights reserved | 6

The Differentiated Business Activity in isolation from the rest of the Enterprise is currently an easy and popular option …….


The REAL reason for Business Architects - Big Process

Its all about

Big DataBig ProcessCreates Value


- Engineer uses social tool to log request for assistance from any engineer experienced in, or has knowledge of this part, - posts a photo. Reply received suggests that a substitution of an alternative part is possible. Engineer completes task and logs completion in standard ‘eform’ for IT back office application.- Analysis of ‘Big Data’ produced by collaborations between Engineers using Social tool shows several requests concerning this problem and identifies that service manual parts list on Back Office IT Applications database needs updating. - The ‘Big Data’ analysis is carried out using external compute power and tools and resulting insights ‘kick off’ several further Tasks in the ‘Big Process’. This includes noting the increased time taken to service Mark III units, as well as specific issues at a particular site, etc. - The time taken to service Mark III units kicks off a check on the training and procedure to service, including possible product modification.- Immediate verification of the real time required is fed to the rules engine planning Service Engineers work schedules as an automatic update.- Sales receive advice into the CRM system as to an opportunity at the specific client due to problems being caused by not enough units installed. This kicks of both a data based update and a collaboration request to link the engineer to the sales person for a briefing.

analysis

treatmentoptions

diagnosis

healthcarerecords

searchviral

marketing

healtheducation

life care

recruitment

treatmentchoice

diseasemanagement

prescribing

Care

basicresearch

off-labeluse

diagnostics

drug interactions

contraindications

conditionmonitoring

analysis

new productdevelopment

manufacturing

marketing

discovery

trials

sales

regulatoryapproval

treatmentguidelines

Healthcare

Patient

Health & MedicalInformation

Medical

Regulators

Suppliers

Academia

IntegratedPharmaceutical

Network

commercialmanagement

partnermanagement

brandmanagement

strategicmanagement

businessarchitecture

safetymanagement

product portfolio

management

personalisedtreatment

dispensinganimal models

novel diagnosticsepidemiology

surrogateend-points

logistics

PharmaceuticalBusiness

An Externally focussed Business Revolution


MIT Sloan Management Review - In the operations area, much of the innovations and cost savings that could be achieved have already been achieved. Our greatest focus is on business model innovation, which is where the greatest benefits lie. It’s not enough to make a difference on product quality or delivery readiness or production scale. It’s important to innovate in areas where our competition does not act.

Internal Information Technology and External Business Technology

9

Back Office ITCost reduction

and process automation

Front OfficeMarket and

Information value producing

ApplicationIT SecurityBord

er

Community

Citizens

Suppliers

PartnersInside - Out

Outside - In

Web & Cloud ServicesInnovation in

Business Models


Cloud adds a RADICALLY different Technology set of capabilities






er

Market

Customers

Suppliers


Outside - In


Business Models

Inside - Out

Outside - In

And its not about the existing technology or methods…


Browser Cloud ArchitectureClient Server Architecture

Inside - Out

Cloud adds a RADICALLY different Technology set of capabilities


Business Models






er

Market

Customers

Suppliers

Partners

Outside - In

Inside - Out

Outside - In

And its not about the existing technology or methods…


Gartner - "The era of the PC has ended. Employees are becoming more mobile and looking for ways to still be connected wherever work needs to be done," said Phil Redman, research vice president at Gartner. …. Over the next five years, 65% of enterprises will adopt a mobile device management (MDM) solution for their corporate liable users, according to Gartner, Inc. With the increased functionality of smartphones, and the increasing popularity of tablets, much of the network traffic and corporate data that was once the primary domain of enterprise PCs is now being shifted to mobile devices

SAP CIO predicts death of PC "I believe the traditional laptop will not exist soon, in the next three to five years," said Bussmann, speaking at SAP's annual customer and partner event, Sapphire, in Madrid IBM – “As the mobile workforce moves beyond gaining access to email and calendars to collaborate and generate new ideas and be more efficient anytime, anywhere, on any device, the intersection of social, mobile, and cloud becomes even more critical"

Constellation Research - If the enterprise and its business model demands a change towards using Tablets and Smart Phones then …a simple fact !Tablets and Smart Phones don’t use and can’t use Client-Server Architected solutions instead they use Browser-Cloud …Still sure you understand what Clouds mean to your Enterprise?

Is it a Technology or a Business Issue that Enterprises Face?

MIT Sloan Management Review - In the operations area, much of the innovations and cost savings that could be achieved have already been achieved. Our greatest focus is on business model innovation, which is where the greatest benefits lie. It’s not enough to make a difference on product quality or delivery readiness or production scale. It’s important to innovate in areas where our competition does not act. Gigacom – Cloud is a Corporate Strategy not a Tactical solution…Many of us are looking at the adoption of cloud as just another technology, and are leaving decisions on how to adopt, own, and manage the cloud up to engineers. But acquiring a cloud management platform is not an engineering decision — it’s a strategic one for the Enterprise

There is no disagreement on the fact that Business is under going a period of hugepressure to meet a shift in the manner thatCustomers and Suppliers want to ‘do Business’ using digital means.

But what of the internal pressures this causesto work in a different manner using new Technologies and Devices in wholly new ways.



The Expected Response;Business Priorities show a clear shift to ‘Business Technology’

… Or not in my Industry/Enterprise

… Or may be not in your IT department/control

Recognizable?

Andy Mulholland – Technology Consulting The Application of Technology to Business

Time to share views and experiences before part Two

Andy Mulholland; Technology Consulting Services

What the hell is going on?or more accurately

Who is buying what and why?What and how should we address this with

Enterprise Business and Technology Architecture


Digital Transformation; Business RevolutionClouds; Mobility; Tablets; Big Data; Big Process;

and more ….

Part Two

17

THE REALITY OF 2013

Business is experiencing a constantly changing set of conditions that demandconstant change in all aspects from the product and go to market through to

reducing operating costs and minimizing capital expenditure.

The IT department is experiencing similar pressures as ‘consumer IT’ appearseverywhere from customers expectations on how they want to do business, to

Employees bringing their own devices, and business managers contracting outsideof IT for new functions and capabilities.

Whatever it was that got you here, wont be enough to keep you here


You don’t buy an iPad to use with Enterprise IT

This is a Transformation driven by People as Customers and Executives

Check cinema showings by using the newspaper Buy tickets online

Go to a travel agent to research your holiday Book on line

Check a map for directions when driving Use a navigator

Visit a bank for every transaction Online bank account

Develop and send off photographs Print at home or share by cloud

Pay bills by check or at an office Online payments

You don’t any longer do the following:

The majority of Smart Phones are user owned

But you do seek verification of facts and insights by checking social networks increasingly

Because most of you bought a Smart Phone or a Tablet or a Home PC

According to DigiTimes sources, non-Apple tablets are set to ship at 134% more units for 2012 than in the current year. In raw numbers, expect 44-45 million non-Apple tablets to ship in 2012, up from 19-20 million. The large increase is attributed to Google’s next major Android release, codenamed Ice Cream Sandwich,

2011 iPad shipment forecast cut to 40M as Apple faces 'the mother of all backlogs'

Android Smart Phone up 379% in Q2 2011, Android is now the No. 1 smart phone OS worldwide. The smart phone market grew 73% year-over-year to more than 107.7 million units shipped last quarter.

Apple Mac Downloads – Dec 12th 2011 “In just three years the App Store changed how people get mobile apps, and now the Mac App Store is changing the traditional PC software industry,” said Philip Schiller, Apple’s senior vice president of Worldwide Marketing. “With more than 100 million downloads in less than a year, the Mac App Store is the largest and fastest growing PC software store in the world.”

The IT dept is rarely leading and is usually seen as a barrier to be bypassed


UPDATE for Q4 2013 -Apple's iPad accounts for one out of every six PCs sold in the market today, according to research firm Canalys.The company said that over the fourth quarter, Apple's tablet lead the way in sales and, when combined with the Macintosh line, made the company the top vendor in the PC market ahead of HP.

Canalys reported that on the quarter Apple pulled a 20 per cent share of the market, while HP weighed in at an 11.7 per cent share.

Tablets in general sold well, with shipments up 75 per cent over the previous quarter. The company estimates that one third of all PCs sold on the quarter were in fact tablet devices.

http://www.v3.co.uk/v3-uk/news/2242459/apple-ipad-accounts-for-one-in-six-pc-shipments-say-researchers



And its not a bolt on to IT around some new ‘parts’

19

Mobility

Any Connection Any Device

Any Service

Cloud

Computer ResourcesApps and Services

On Demand

Any Resource

Big Data

Real-Time InformationAnd Intelligence

Storage and Search

Any Information

Social Tools

Any Community Any Media

Any Person

BYOD


20

It’s a generational/expectations driven change in working practices

Traditionalist(55 - 65)

Boomers(45 – 55)

Gen X (30 – 45)

Millennials(18 – 30)

Training The hard way Too much and I’ll leave Required to keep me Continuous and expected

Learning style Classroom Facilitated Independent Collaborative and networked

Communication style Top-down Guarded Hub and spoke Collaborative

Problem-solving Hierarchical Horizontal Independent Collaborative

Decision-making Seeks approval Team informed Team included Team decided

Leadership style Command and control Get out of the way Coach Partner

Feedback No news is good news Once per year Weekly/Daily On Demand

Technology use Uncomfortable Unsure Unable to work without it Expected to be Intuitive

Job changing Unwise Sets me back Necessary Part of my daily routine


Front Office & Customers

-

Back Office Administration

Business Technology

Information Technology


FIREWALL

Reactive, Unstructured, Ever Changing & Open

Proactive, Structured, Stable and Secure

PERSONALISATION

CORE COMPETENCES

COMPLIANCE

DIFFERENTIATION

Focus is External to ‘do business’

Technology Architecture is Browser-Cloud

Focus is Internal to ‘operate business’

Technology Architecture is Client-Server

A simple Business Model Architecture

Enterprise Architecture PLUS Business Architecture

PersonaliseAn Individual’s capability to choose their ‘tools’and how they wish to ‘Interact’ and ‘collaborate’

DifferentiateA Manager’s capability to build locally unique ‘differentiating’

capabilities both externally and internally to create revenue

Core CompetencesCommon, shared core processes that support each differentiated offer

above, and connect to transactional IT applications below

Comply (ERP, etc.)Traditional Enterprise Applications with organised procedures

and data integrity, keeping compliant business results

Information Technology = Inside-Out

Business Technology = Outside-In


Enterprise Architecture;Defining and delivering Business Requirementsby understanding the Enterprise Technology issues to be over come

Business Architecture;Defining and delivering Business Requirementsby understanding the Business environment to be integrated Big Process Integration;The new and difficult combination adding new deep Technologies skills

Enterprise Architecture PLUS Business Architecture

PersonaliseAn Individual’s capability to choose their ‘tools’and how they wish to ‘Interact’ and ‘collaborate’

DifferentiateA Manager’s capability to build locally unique ‘differentiating’

capabilities both externally and internally to create revenue

Core CompetencesCommon, shared core processes that support each differentiated offer

above, and connect to transactional IT applications below

Comply (ERP, etc.)Traditional Enterprise Applications with organised procedures

and data integrity, keeping compliant business results

Information Technology = Inside-Out

Business Technology = Outside-In


Enterprise Architecture;Defining and delivering Business Requirementsby understanding the Enterprise Technology issues to be over come

Business Architecture;Defining and delivering Business Requirementsby understanding the Business environment to be integrated Big Process Integration;The new and difficult combination adding new deep Technologies skills

Numerous Technologies, bit players,

& Buyers that obscure

the real ‘market’

CIOs & IT dept have

no experience in the new Business

Technology so try to

make it fit the IT model

E


- Creating Sales- Event Driven- New Insights- New Bus. Models- Interactional


- Business Records- Process Driven- Historic Report- Many legal Reqmts- Transactional

Business Technology

- Browser Cloud- Multi Media- People Centric- Externally Oriented- Stateless REST


- Client-Server- Data Centric- Computer Format- Internally Oriented- State-Full


FIREWALL SEPARATION INTERNAL/EXTERNAL FIREWALL SEPERATION STATE-FULL/STATELESSBIG PROCESS



PERSONALISATION

CORE COMPETENCES

COMPLIANCE

DIFFERENTIATION

A Mature ‘Digital’ Enterprise

BIG DATA

SOCIAL TOOLS

Enterprise Business Infrastructure

E


- Creating Sales- Event Driven- New Insights- New Bus. Models- Interactional


- Business Records- Process Driven- Historic Report- Many legal Reqmts- Transactional

Business Technology

- Browser Cloud- Multi Media- People Centric- Externally Oriented- Stateless REST


- Client-Server- Data Centric- Computer Format- Internally Oriented- State-Full


FIREWALL SEPARATION INTERNAL/EXTERNAL FIREWALL SEPERATION STATE-FULL/STATELESSBIG PROCESS



PERSONALISATION

CORE COMPETENCES

COMPLIANCE

DIFFERENTIATION

A Mature ‘Digital’ Enterprise

BIG DATA

SOCIAL TOOLS

Enterprise Business Infrastructure

BPMOutsourci

ng

Traditional Apps

Traditional Applicatio

ns

Traditional Outsourci

ng

InFra SaaSAnd

Client-Server Infra

InFra SaaSAnd

Client-Server Infra

New very high value

‘Big Integration’

New very high value‘boundary manageme

nt’

Apps & App Shop

development

Infra Services

Orchestration

‘Big Data’ &

Infomatics

Marketing & CRM sector

Business Strategy and Transformati

on

Business Strategy and Transformati

onInfra Services Orchestration & Personal ID entitlement

mgt

Business Architecture; Our new Core Competencies

26






er

Community

Citizens

Suppliers


Outside - In


Business Models

Multi-Faceted Digital ID

Entitlements & Relationships

Contextual Data Assembly

Big Process Orchestration

Operational Boundary Mgt

Open & Standards Models Andy Mulholland – Technology ConsultingThe Application of Technology to Business

Social Tools and Practices

Social Networking …..


Remember; Its your most valuable tool in all of this …..

andy mulholland – technology consulting the application of technology to business digital...

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