ANDREA HARRIS CERTIFIED MEDICAL ADMINISTRATIVE ASSISTANTcommanderdrea@yahoo.com 347-623-5451 Hollis, NY 11423

Certified Medical Administrative Assistant with 15 years of accomplishment ensuring efficient business, office and team operations across various industries. Enthusiastic for the opportunity to contribute administrative support and customer service skills towards supporting medical office needs. Highly organized with excellent interpersonal skills, resourcefulness and attention to detail when multitasking in a healthcare environment. Versatile as a strong independent worker, leader and team contributor with proven ability to quickly learn new techniques and effectively fulfill multiple roles to ensure all business needs are met.

Key Skills include:

Medical Terminology Compliance & Quality Control Customer Service & Communication

Patient Charts & Data Entry Procurement & Inventory Tracking

Team Leadership & Support

Appointment Scheduling HIPAA Compliance Conflict & Problem Resolution

Computer / Software Skills: Microsoft Office Suite, QuickBooks, Peachtree

EDUCATION & CERTIFICATIONS

Certified Medical Administrative Assistant, National Healthcareer Association, NHA, March 2016Certified Medical Administrative Assistant Course, York College, March 2016

Human Services/Mental Health (88 Credits Completed), LaGuardia Community College, Long Island City, NY

Office Technology Certificate, Ace Computer Training Center, Forest Hills, NY, 2009

PROFESSIONAL EXPERIENCE

HEALTHCARE & PATIENT SERVICES SUPPORT:Managed and performed day to day patient and administrative support responsibilities of a dental office

for 5 years with attention to detail, customer service and clinical staff needs. Ensured all service needs were met by greeting and communicating with patients to answer questions,

schedule appointments and update account information. Checked in patients, prepared patient intake documents and processed insurance information. Completed sterilization process, wrap and label procedures for dental kits. Compiled and organized patient charts, prepared patients for examination, completed routine patient

dental cleanings and assisted medical staff with various oral procedures. ADMINISTRATIVE SUPPORT & OPERATIONS SUPPORTAssisted Store manager with completion of various office support and basic bookkeeping duties for a

retail business while maintaining role of Front End Supervisor.Handled and directed all incoming calls, faxes, electronic files and mailed correspondence to appropriate

location or recipient. Tracked office cash transactions, reconciled accounts / daily cash intake and completed bank

transactions. Collected customer payments, managed accounts receivables/payables and processed payroll. Tracked business inventory, ordered supplies and prepared sales reports. Monitored and ensured employee compliance with company policy and procedures.

MANAGEMENT:Supervised retail business front end operations, sales team performance and customer service. Managed full scope of restaurant department operations while simultaneously working as a sales

associate.Oversaw daily scheduling and coordination of in-house warehouse events in collaboration with event

manager.Assisted sales advisors with preparing and demonstrating vendor products to promote sales.

CLIENT NAMEPage Two

EMPLOYMENT HISTORYSenior Shift Supervisor, Club Demonstration Services, Lawrence, NY, 2013 – PresentRestaurant Manager & Sales Associate, Kmart, Rosedale, NY, 1999 – 2011Front End Supervisor & Office Assistant, Loehmann’s, Rego Park, NY, 2007 – 2008Dental Assistant, Dental Services, 1981 - 1985