analysis of housing finance schemes of hdfc bank, icici bank, pnb & sbi bank
TRANSCRIPT
A PROJECT REPORT
ON
“Analysis of Housing Finance schemes of HDFC Bank, ICICI Bank, PNB & SBI Bank”
SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE DEGREE OF
MASTERS OF BUSINESS ADMINISTRATION
IN
Dr. C. V. RAMAN UNIVERSITY KARGI ROAD, KOTA, BILASPUR
SUBMITTED TO,
MR. VIVEK BAJPAI
H.O.D
DEPARTMENT OF COMMERCE & MANAGEMENT
GUIDED BY: SUBMITTED BY:
MISS. SWATI JAIN MAM SMITA JAISWAL
LECTURER (M.B.A.) ROLL NO. 3950593
DEPARTMENT OF COMMERCE & MANAGEMENT SESSION 2010-2011
1
HOD CERTIFICATE
This is to certify that smita jaiswal is a bonafide student of this institution studying in IV semester, MBA program of DR C.V
RAMAN UNIVERSITY KARGI ROAD KOTA BILASPRE (C.G) bearing Roll No- 3950593
This is to certify that her project work entitled has “Analysis of Housing Finance schemes of HDFC
Bank, ICICI Bank, PNB & SBI Bank” in partial fulfillment of the award of MBA degree of DR C.V RAMAN
UNIVERSITY under the guidance of Ms Swati Jain is his original work.
This report does not form a part of any other degree/diploma of DR C.V RAMAN UNIVERSITY or any other university.
DATE- 15 .04 .11 H.O.D
PLACE- BILASPUR Mr. VIVEK BAJPAI
2
GUIDE CERTIFICATE
This is to certify that Ms smita jaiswal bearing Roll No - 3950593, who is the student of IV semester of MBA program from DR
C.V RAMAN UNIVERSITY, has undertaken a project title, has “Analysis of Housing Finance schemes of
HDFC Bank, ICICI Bank, PNB & SBI Bank” under my guidance.
This dissertation is the result of his original survey. I certify that, this report has not been submitted to DR C.V RAMAN
UNIVERSITY or any other University for the award of any degree/diploma.
DATE- 15. 04. 2011 Project Guide
PLAC-BILASPUR Ms SWATI JAIN
3
I SMITA JAISWAL of IV semester of MBA, here declare that project entitled “Analysis
of Housing Finance schemes of HDFC Bank, ICICI Bank, PNB & SBI Bank” submitted in partial fulfillment of the requirement of the degree of Masters Of
Business Administration to DR. CV RAMAN UNIVERSITY, India, this is my original
work and not submitted for the award of any other degree, diploma or other
similarities to any other university.
Place: - BILASPUR Date: -
SMITA JAISWAL (Roll no. 3950593) IV semester MBA
ACKNOWLEDGEMENT
4
Guidance, help and encouragement are the essential requirements for successful completion
of project. I own my gratitude to all those who have helped me in the preparation of this project report.
I express my deepest gratitude to my project guide miss. Swati jain mam, for his valuable
guidance and help in completion of this project.
I feel obliged to all the respondents, friends and other who have shared their valuable time and opinion, for
making significant contribution directly or indirectly in the project.
SMITA JAISWAL
MBA IV SEMESTER
DR. CV RAMAN UNIVERSITY KARGI
ROAD KOTA BILASPUR (C.G.)
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CONTENT
6
SEL.NO PARTICLULARS PAGE NO
CHAPTER 1
INTRODUCTION & INDUSTRY PROFILE
1-11
CHAPTER 2
CHAPTER3
RESEARCH DESIGN
COMPANY PROFILE
12-13
14-45
CHAPTER 4
RESEARCH METHODOLOGY 46-48
CHAPTER 5
DATA ANALYSIS AND INTERPRETATION
49-68
CHAPTER 6
SUMMARY OF FINDINGS 69-70
CHAPTER7
RECOMMENDATION AND CONCLUSION
70-71
CHAPTER 8
BIBLIOGRAPHY
TABLE OF GRAPHS
Sl.No List of Tables and Graphs Page
No.
1 If you are make or purchase your own home than are you like to take facility of Housing Finance?
49
2 Which Housing Finance Bank you chose ? 50
3 Are you aware all terms and conditions of home
loans?
51
4 How do you come to know about the home loan
schemes of this bank?
52
7
5
Your bank offer which type of services?53
6 According to you which of the following banks
provides optimal or economical interest rate?
54
7 Which feature of your scheme satisfied you to
take it ?
55
8 How would you rate the overall quality of your relationship with banks of housing finance considering all of your experiences with them? Would you say it is…….
56
9 On a scale of 1 to 5 where 1 represents “extremely dissatisfied” and 5 represents “ extremely satisfied” How would you rate your level of satisfaction with banks of housing finance in regards to price?
57
10 In the case of suitability of EMI, which bank would you prefer?
58
11 Are you satisfy by the time taken in sanctioning
the loan?
59
12 And, IN case of long term which bank would
you choose?
60
13 Have you face any difficulty during taking the loan?
61
14 Are you agree with the after home loan services provided by your bank are best as compare to other bank?
62
15 On a scale of 1 to 5 where 1 represents “ extremely dissatisfied” and 5 represents “ extremely satisfied”, Did you think the processing system is?
63
16 How likely are to recommend which bank of 64
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housing finance to a friend or relative ?
17 Which grade you want to give of home loan schemes of your bank?
65
18 According to you , which positive aspect is playing more significant role in success of housing finance banks?
66
19 Any suggestion that you want to
give…………………
67
CHAPTER- 1
Page no
INTRODUCTION 2 1.1.1 INTRODUCTION OF HOUSING FINANCE 31.1.2 INSTITUTIONAL FRAMEWORK 4
1.1.3 STRUCTURE OF HOUSING FINANCE
INDUSTRY 5
1.1.4 HOME LOAN TYPES 6
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INTRODUCTION
Housing is one of the best human needs of the society. It is closely linked with the
process of overall socio-economic development of a country. India, being a highly
populated country, there is a great need and scope for the development of Housing
Sector. Unfortunately, for some reasons or the other, the housing sector in India has
remained underdeveloped in the past, however, it is hoped that there would be
improvement in the near future.
Housing is a growing industry. There is substantial gap between demand and supply
and is persisting for a very long period. According to an estimate by the National
Building Organization, the cumulative shortage of total dwelling houses in the
country by the end of 1991 was 31 million. It is further estimated by this organization
that the demand for housing will be around 4.5million units, leaving a gap of one
million housing units annually. Hence, based upon this estimate, the cumulative
shortage of housing may reach to 41million units by the end of this century.
Presently, funds required per dwelling shelter are so high that the individual’s saving
is not adequate to meet the expenditure of house building. As a result, there is great
demand for external housing finance.
Housing was given due priority only in 1988 when a National Housing Policy was
announce. The policy reflected the trust that housing was not merely consumption
expenditure but also a productive investment which would provide economic activity 10
in the country. Besides this, the policy also envisaged that an impetus given to
housing would stimulate economic development through creation of substantial
employment opportunities. Consequently, the institutional mechanism for housing
was strengthened by the establishment of National Housing Bank (NHB) by the
Reserve Bank of India.
1.1.1 INSTITUTIONAL FRAMEWORK
The setting up of the National Housing Bank marked the new era in housing finance
as a new fund based financial service in the country. A large number of financial
institutional/companies in the public, private and joint sector entered in this field. For
example, Life Insurance Corporation of India and General Insurance Corporation
came with various schemes for financing the housing units. In 1970, Housing and
Urban Development Corporation (HUDCO), a wholly government owned enterprise,
was setup with the objective of housing and urban development as well as
infrastructure development. After that, in 1977, another Corporation named Housing
Development Finance Corporation (HDFC) was set up in private sector.
Housing was given due priority only in 1988 when a National Housing Policy was
announced. The policy reflected the trust that housing was not merely consumption
expenditure but also a productive investment which would provide economic activity
in the country. Besides this, the policy also envisaged that an impetus given to
housing would stimulate economic development through creation of substantial
employment opportunities. Consequently, the institutional mechanism for housing
was strengthened by the establishment of National Housing Bank (NHB) by the
Reserve Bank of India.
11
1.1.2STRUCTURE OF HOUSING
FINANCE INDUSTRY
Housing Finance
12
Formal Sector Informal Sector
Household savings
Disposal of Existing properties
Borrowings from friends, relatives and money lenders etc.
Government Banking Non-Banking
Central Govt.
State Govt.
Public Authorities
Commercial Banks
Cooperative Banks
Other Banks
HUDCO
Non-Banking Finance
Companies (NBFCs)
House Finance Companies
(HFCs)
Non-Banking Housing Finance
Companies (NBHFCs)
1.1.3HOME LOAN TYPES
Owning a piece of land or property is a lifetime dream for every individual. There are many home loans provider in the market to make your dream come true. But before you opt for any home loan provider, you need to consider certain factors related to property that you are interested in buying and also about the salient features offered by a home loan provider and also study some Home Loans and Home Insurance FAQs which helps in applying a Home Loan in India.
And the most important thing is you should know about each and every term related with Home Loans before applying for a Loan. It is always advisable to consult a home loan expert or consultant before applying for a home loan or purchasing a property.
You can take different types of home loans like Bridge Loans, Home construction Loans, Home Equity Loans, Home Extension Loans, Home Improvement Loans, Land Purchase Loans etc for different schemes available in the market. There are different types of home loans tailored to meet your needs.
Home Purchase Loans: These are the basic forms of home loans used for purchasing of a new home.
Home Improvement Loans: These loans are given for implementing repair works, healing and renovations in a home that has already been purchased.
Home Construction Loans: These loans are available for the construction of a new home.
Home Extension Loans: These loans are given for expanding or extending an existing home. For egg: addition of an extra room etc.
Home Conversion Loans: These loans are available for those who have financed the present home with a home loan and wish to purchase and move to another home for which some extra funds are required. Through home conversion loan, the existing
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Insurance LIC/GIC
Specialized Institution
HDFC
loan is transferred to the new home including the extra amount required, eliminating the need of pre-payment of the previous loan.
Land Purchase Loans: These loans are available for purchasing land for both construction and investment purposes.
Bridge Loans: Bridge loans are designed for people who wish to sell the existing home and purchase another one. The bridge loans help finance the new home, until a buyer is found for the home.
1.2 INDUSTRY PROFILE
PAGE NO
1.2.1 HOUSING FINANCE IN INDIA 7-9
1.2.2 TAX BENEFITS ON HOME LOAN 10-11
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HOUSING FINANCE IN INDIA
The Home loan sector in India is the pi-vital role player in the growth of the real estate scenario in India. With tax incentives given to the housing finance sector in the annual budget of 2001, transactions related to buying and selling of residential properties increased considerably and was much higher as compared to previous years.
Since the new class of buyers are relatively younger set of customers who are more aware about legal documentation and approvals, buyers are now more 'end-users' rather than investors; the property market in India undergoes transformation to align itself with global standards with an increased emphasis on quality & cost control and documentation methods. In the current economy of India, the real estate sector has the maximum propensity to generate income and demand for materials, equipment and services. It can be said that housing finance companies were formed for co-existing with buyer's requirements of housing loans for investing in properties. Home loans are made available by financial institutions to both Indian and NRI customers at floating and fixed rate of interest and also at attractive EMI options.
For construction or buying a new home For home repairs and renovations For purchase of plots Against mortgage of property
No tax benefits are available for NRI customers unless you file returns and thereby become eligible to avail of the tax benefits.
Besides home loans, Commercial property loans are also available and different financial institutions in India provide commercial loans at different rates and different upper limits.
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Real estate loans are available to builders, promoters and real estate developers. The experience and financial standing of the builders is taken into account before the loan is granted which is to be returned with the minimum installments.
Today, the amount of money that a city dweller spends on rent is roughly the same, or only slightly less than the amount he pays as an EMI on a housing loan. Earlier the home loan sector in India was solely dependent on nationalized and public sector banks, but the entry of public sector banks into the housing finance business marked the beginning of the first round of interest rate cuts. And this reduction in interest rates has enhanced the borrowing power of customers. Moreover, HFCs are offering incentives to attract investors like
Some companies sanction the housing loan without requiring you to identify property as a pre-requisite for eligibility
Free accident insurance & property insurance Waiving of pre-payment penalty Waiving of processing fee
There are a few documents which the finance companies require for setting up
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Salaried Employee Self-employed
The latest salary slip showing statutory deductions
Computation of income for the previous two years, certified by a Chartered Accountant
Form 16 (showing tax deducted at source by employer)
Profit & Loss Account and Balance Sheet for the previous two years, certified by a Chartered Accountant
Proof of age (birth certificate/voter identity card/passport/school-leaving certificate/valid driving license
Proof of age (birth certificate/voter identity card/passport/school-leaving certificate/valid driving license)
Proof of residence (phone bill/electricity bill/ration card).
Proof of residence (phone bill/electricity bill/ration card).
CRITERIA FOR ELIGIBILITY OF HOME LOANS.
The realty boom in India has given a new dimension to the finance sector in India - both in Home Loans and Home Insurance segments. This has not only given a competitive edge to the finance companies to provide attractive options to customers but has also contributed to the increased investments in the real estate sector. This has resulted in 13 new institutions foraying into the housing finance business in the last three years.
SWOT ANALYSIS
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Major Home Loan Providers
Banks & Public Sector Housing Finance Companies
State Bank of India, Corporation Bank, Punjab National Bank, Central Bank, Dena Bank, Allahabad Bank, Bank of Maharashtra, Bank of Baroda Housing Finance, Can Fin Homes, GIC Housing Finance, LIC Housing Finance, PNB Housing Finance, SBI Home Finance, Centbank Home Finance, HUDCO, LIC, etc.
Financial Institutions
HDFC, ICICI Ltd, Citibank, HSBC, StandardChartered- Grindlays, IDBI Bank, etc
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STRWNGTHS1) 1) An active mainstream
sector .2) 2) Effective regulatory
framework.3) 3) Extensive network of
regional bank microfinance institution, cooperatives credit unions and rural bank.
WEAKNESSES
1) Interest rate war persistent 2) Dilution in due diligence on part
of leaders is a often seen.3) Lack of uniformity of norms.4) Increase in default rates.
OPPORTUNITIES1) 1) Increasing urbanization.2) 2) Housing microfinance
has potential.3) 3) Tax rebates on house
loan.4) 4) Falling interest rates.
THREATS
1) Lower transaction levels in realty sector.
2) High switching costs of customers.
3) Higher cost of home ownership is mainly depending the demand at other end.
TAX BENEFITS ON HOME LOANS
As the Indian real estate market makes an upward swing, and investors opt for housing finance or home loans, tax benefits obtained from them is a lucrative option. Customers availing of Home Loans can claim a certain portion of the interest and principal that they pay towards the loan installments for reducing tax liability. Resident Indians are eligible for certain tax benefits on principal and interest components of a loan under the Income Tax Act, 1961. Moreover, an added tax benefits under Sec 80 C on repayment of principal amount up to Rs. 1,00,000 p.a. can be availed that can further reduce your tax liability by about Rs. 30,000 p.a.
Tax benefits can be claimed on both the principal and interest components of the home loan as per the Income Tax Act, 1961. These deductions are available to assesses, who have taken a loan to either buy or build a house, under Section 24(b). Interest on borrowed capital is deductible up to Rs 150,000 if the following conditions are satisfied:
Capital is borrowed on or after April 1, 1999 for acquiring or constructing a property. The acquisition/construction should be completed within 3 years from the end of the
financial year in which capital was borrowed. The person, extending the loan, certifies that such interest is payable in respect of the
amount advanced for acquisition or construction of the house A loan for refinance of the principle amount outstanding under an earlier loan taken
for such acquisition or construction.
If the conditions stated above are not fulfilled, then the interest on borrowed capital is deductible up to Rs 30,000 though the following conditions have to be satisfied:
Capital is borrowed before April 1, 1999 for purchase, construction, reconstruction repairs or renewal of a house property.
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Capital should be borrowed on or after April 1, 1999 for reconstruction, repairs or
renewals of a house property. If the capital is borrowed on or after April 1, 1999, but construction is not completed
within 3 years from the end of the year, in which capital is borrowed.
In addition to the above, principal repayment of the loan/capital borrowed is eligible for a deduction of up to Rs 100,000 under Section 80C from assessment year 2006-07.
Terms and conditions for availing Tax benefits on Home Loans
1. Tax deductions can be claimed on housing loan interest payments, subject to an upper limit of Rs 150,000 for a financial year. Interest on the fresh loan can be claimed as a deduction, subject o the stated upper limit.
2. An additional loan for extension/addition to the same house and the person's deductions on the existing loan are less than Rs 150,000; he can claim further benefits from the additional loan taken, subject to the upper limit of Rs 150,000 for a financial year.
3. Tax benefits under Section 24 and deduction under section 80C of the Income Tax Act can be claimed only when the payment is made. If a person fails to make EMI payments, he cannot claim tax benefits for the same.
4. According to the Income Tax Act, only the person who has taken the loan can claim tax rebates.
5. The interest on home loans taken for repairs, renewals or reconstruction, also qualifies for the deduction of Rs 150,000.
6. A husband and wife, both of whom are tax-payers with independent income sources, get tax deduction benefits, with respect to the same housing loan; to the extent of the amount of loan taken in their own respective name.
7. If a person buys a house and sells it within the same year/after 3 years, and if any profit is made, then a capital gains tax liability arises on the same for which the individual is liable to pay short-term capital gains tax since the sale took place in the same year. But, if the sale had taken place after 3 years, then a long-term capital gains tax liability would have arisen.
8. If it is proved that the home loan is simply an arrangement between the loan-seeker and the builder or with a third party for the purpose of claiming tax benefits, then tax benefits will not be allowed and benefits, previously claimed, will be clubbed to the income and taxed accordingly.
9. Tax benefits on interest on housing loans are allowable only for the original loan and for a second loan taken to repay the first loan and not for subsequent loans. This means that if you have already availed of one loan to refinance the original loan and want to no avail a third loan to refinance the second loan, tax rebate on interest payments will not be permissible. This is because the Section 24 (1) only talks of the second loan and not of subsequent loans. Even if you take the second loan at a rate of interest higher than the original loan, you will be eligible for a tax rebate on the second loan.
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CHAPTER-2
PAGE NO.
RESEARCH DESIGN
2.1PROBLEM STATEMENT 13
2.2OBJECTIVE 13
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2.3SCOPE OF STUDY 13
RESEARCH DESIGN
The formidable problem that follows the task of defining the research problem is the preparation of the research project popularly known as the research design.
PROBLEM STATEMENT- The main purpose of doing this project is helps to choose the right home loan schemes for purchase house. Various public and private institutions have entered in this field. These institutions have initiated various house financing schemes to cater the diversified needs of this sector. So that I am analysis of Housing Finance schemes of HDFC Bank, ICICI Bank, PNB & SBI Bank.
OBJECTIVEo To study how to choose the right housing finance bank.
o To study how do get loan for construction of residential houses.
o To discuss housing credit more affordable.
o To know the some of housing finance schemes.
o To discuss some tip for buying house.
o To study of terms and condition of home loan.
o To find out that how people to construction of houses by attractive EMI systems.
SCOPE OF STUDY
This study is analysis of housing finance schemes of HDFC, ICICI, PNB AND SBI banks. It is helpful in analyzing the home loan Schemes service provided to the customer and their comparison. This study was conducted by the researcher in BILASPUR, because of constraints of time and money study could not be extended to other cities. As BILASPUR being a popular and among the good cities of India is a
22
good market of financial products & also here customers of different classes like business segment, service segment, and professional segment are in excess. Since the report aims at finding the potential for financial products at BILASPUR itself taking into consideration certain limits and problems, the area was chosen on the basis of coverage of product no. of respondents
CHAPTER- 3
Page no.
3.1 A COMPNY PROFILE OF FOUR BANKS WHICH
PROVIDE HOUSING FINANCE:- 15-18
3.1.1 HOME LOAN OF HDFC BANKSWOT ANALYSIS 19-25
3.1.2 HOME LOAN OF PNB BANK 3.1.3 SWOT ANALYSIS 26-283.1.4 HOME LOAN OF SBI BANK
SWOT ANALYSIS 29-343.1.5 HOME LOAN OF ICICI BANK
SWOT ANALYSIS 35-44
3.2 COMPARE HOUSING LOAN OF DIFFERENT BANKS 45
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HDFC BANK
HDFC Bank was incorporated in 1994 by Housing Development Finance Corporation Limited (HDFC), India's largest housing finance company. It was among the first companies to receive an 'in principle' approval from the Reserve Bank of India (RBI) to set up a bank in the private sector. The Bank started operations as a scheduled commercial bank in January 1995 under the RBI's liberalization policies.
Times Bank Limited (owned by Bennett, Coleman & Co. / Times Group) was merged with HDFC Bank Ltd., in 2000. This was the first merger of two private banks in India. Shareholders of Times Bank received 1 share of HDFC Bank for every 5.75 shares of Times Bank.
In 2008 HDFC Bank acquired Centurion Bank of Punjab taking its total branches to more than 1,000. The amalgamated bank emerged with a base of about Rs. 1,22,000 crore and net advances of about Rs.89,000 crore. The balance sheet size of the combined entity is more than Rs. 1,63,000 crore.
ICICI BANK
ICICI Bank is India's second-largest bank with total assets of Rs. 3,744.10 billion (US$ 77 billion) at December 31, 2008 and profit after tax Rs. 30.14 billion for the nine months ended December 31, 2008. The Bank has a network of 1,416 branches and about 4,644 ATMs in India and presence in 18 countries. ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialised subsidiaries and affiliates in the areas of investment banking, life and non-life insurance, venture capital and asset management. The Bank currently has subsidiaries in the United Kingdom, Russia and Canada, branches in United States, Singapore, Bahrain, Hong Kong, Sri Lanka, Qatar and Dubai International Finance Centre and
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representative offices in United Arab Emirates, China, South Africa, Bangladesh, Thailand, Malaysia and Indonesia. Our UK subsidiary has established branches in Belgium and Germany. ICICI Bank's equity shares are listed in India on Bombay Stock Exchange and the National Stock Exchange of India Limited and its American Depositary Receipts (ADRs) are listed on the New York Stock Exchange (NYSE).ICICI Bank was originally promoted in 1994 by ICICI Limited, an Indian financial institution, and was its wholly-owned subsidiary.
ICICI's shareholding in ICICI Bank was reduced to 46% through a public offering of shares in India in fiscal 1998, an equity offering in the form of ADRs listed on the NYSE in fiscal 2000, ICICI Bank's acquisition of Bank of Madura Limited in an all-stock amalgamation in fiscal 2001, and secondary market sales by ICICI to institutional investors in fiscal 2001 and fiscal 2002. ICICI was formed in 1955 at the initiative of the World Bank, the Government of India and representatives of Indian industry. The principal objective was to create a development financial institution for providing medium-term and long-term project financing to Indian businesses. In the 1990s, ICICI transformed its business from a development financial institution offering only project finance to a diversified financial services group offering a wide variety of products and services, both directly and through a number of subsidiaries and affiliates like ICICI Bank. In 1999, ICICI become the first Indian company and the first bank or financial institution from non-Japan Asia to be listed on the NYSE.
After consideration of various corporate structuring alternatives in the context of the emerging competitive scenario in the Indian banking industry, and the move towards universal banking, the managements of ICICI and ICICI Bank formed the view that the merger of ICICI with ICICI Bank would be the optimal strategic alternative for both entities, and would create the optimal legal structure for the ICICI group's universal banking strategy. The merger would enhance value for ICICI shareholders through the merged entity's access to low-cost deposits, greater opportunities for earning fee-based income and the ability to participate in the payments system and provide transaction-banking services. The merger would enhance value for ICICI Bank shareholders through a large capital base and scale of operations, seamless access to ICICI's strong corporate relationships built up over five decades, entry into new business segments, higher market share in various business segments, particularly fee-based services, and access to the vast talent pool of ICICI and its subsidiaries. In October 2001, the Boards of Directors of ICICI and ICICI Bank approved the merger of ICICI and two of its wholly-owned retail finance subsidiaries, ICICI Personal Financial Services Limited and ICICI Capital Services Limited, with ICICI Bank. The merger was approved by shareholders of ICICI and ICICI Bank in January 2002, by the High Court of Gujarat at Ahmedabad in March 2002, and by the High Court of Judicature at Mumbai and the Reserve Bank of India in April 2002. Consequent to the merger, the ICICI group's financing and banking operations, both wholesale and retail, have been integrated in a single entity.
PUNJAB NATIONAL BANKWith over 37 million satisfied customers and over 4589 offices, PNB has continued to retain its leadership position among the nationalized banks. The bank enjoys strong fundamentals, large franchise value and good brand image. Besides being ranked as one of India's top service brands, PNB has remained fully committed to its guiding
25
principles of sound and prudent banking. Apart from offering banking products, the bank has also entered the credit card & debit card business; bullion business; insurance business; Gold coins & asset management business, etc.
Since its humble beginning in 1895 with the distinction of being the first Indian bank to have been started with Indian capital, PNB has achieved significant growth in business which at the end of March 2008 amounted to Rs 2,85959 crore. Today, with assets of more than Rs 1,99,000 crore, PNB is ranked as the 3rd largest bank in the country (after SBI and ICICI Bank) and has the 2nd largest network of branches (4589 including 322 extension counters).During the FY 2007-08, with 43% share of low cost deposits, the bank achieved a net profit of Rs 2,049 crore, maintaining its number ONE position amongst its peers. The bank’s Return on Assets at 1.15% was also the highest. During the FY 2007-08,its’ ratio of priority sector credit to net bank credit at 44.11% & agriculture credit to net bank credit at 18.94% was also higher than the respective national goals of 40% & 18%.
PNB has always looked at technology as a key facilitator to provide better customer service and ensured that its ‘IT strategy’ follows the ‘Business strategy’ so as to arrive at “Best Fit”. The bank has made rapid strides in this direction and achieved 100% branch computerisation. A pioneering effort of the bank in the use of IT is the implementation of Core Banking Solution (CBS) which facilitates “any time, any where” banking. PNB has implemented CBS in 3503 service outlets at around centers to facilitate "anytime, anywhere" banking to its clients. The bank has also been offering Internet banking services to the customers of CBS branches like booking of tickets, payment of bills of utilities, purchase of airline tickets etc.
Towards developing a cost effective alternative channels of delivery, the bank has installed more than 1516 ATMs and entered into ATM sharing arrangement with other banks & IDRBT, making available a pool of additional 21,500 ATMs throughout the country to its customers.
Backed by strong domestic performance, the bank is planning to realize its global aspirations. In order to increase its international presence, the bank has already set up representative offices at Almaty (Kazakhstan), Dubai (UAE) & Shanghai (China) ; a branch at Kabul (Afghanistan) and a subsidiary at London (UK) and a branch at Hongkong. Work on assessing potential at other international centers is progressing. The bank also has a joint venture with Everest Bank Ltd. (EBL), Nepal, with 20 per cent equity participation. With PNB’s management, EBL has become one of the leading banks in Nepal. As a tribute to its consistent business growth, improved assets & attractive returns to shareholders in the joint venture, PNB has won ‘Bank of the Year’ Award in Nepal (2006) by ‘The Banker’, a publication of the London based Financial Times.
Amongst Top 1000 Banks in the World, ‘The Banker’ listed PNB at 255th place. Further the leading international Credit Rating index provider, Standard & Poor’s (2006) listed PNB, amongst the 300 World companies & 7 Indian companies, which are expected to emerge as challengers to the world’s leading blue chip companies.
Financial Performance:
Punjab National Bank continues to maintain its frontline position in the Indian
26
banking industry. In particular, the bank has retained its NUMBER ONE position among the nationalized banks in terms of number of branches, operating and net profit in the year 2006-07. The performance highlights of the bank in terms of business and profit are shown below: (Rs Crore)Parameters March05 March06 March07 CAGR (%)Gross Profit 2404, 2917, 3231, 15.91Net Profit 1410, 1439, 1540, 4.50Deposits 103167, 119685, 139860, 16.43Advances 60413, 74627, 96597, 26.45Business 163580, 194312, 236457, 20.23
Recognition: In recognition of its efforts in various areas, the bank has received various recognitions.National Award for Excellence in lending to SSI and tiny sector for the year 2004-05 and 2005-06 respectively.Golden Peacock National Training Award for three successive years (2004, 2005 & 2006). Golden Peacock Award for Excellence in Corporate Governance for the year 2004-05 and 2006-07 by Institute of Directors (IOD).SKOCH Challenger Award for Change Management for the year 2005-06 in recognition of the bank’s services towards upliftment of the weaker sections of the society and SKOCH Challenger Award – 2006-07 for capacity building for the Farmers’ Training College initiativeBest IT Team of the Year (2005-06) by IDRBT.Amity Corporate Excellence Award, 2006-07
SBI BANK
State Bank of India (Hindi: भा�रती�य स्टेटे बैं�क) (SBI) is the largest state-
owned banking and financial services company in India. The bank traces its ancestry
to British India, through the Imperial Bank of India, to the founding in 1806 of
the Bank of Calcutta, making it the oldest commercial bank in the Indian
Subcontinent. Bank of Madras merged into the other two presidency banks, Bank of
Calcutta and Bank of Bombay to form Imperial Bank of India, which in turn became
State Bank of India. The government of India nationalized the Imperial Bank of India
in 1955, with the Reserve Bank of India taking a 60% stake, and renamed it the State
Bank of India. In 2008, the government took over the stake held by the Reserve Bank
of India.
SBI provides a range of banking products through its vast network of branches in
India and overseas, including products aimed at non-resident Indians(NRIs). The State
Bank Group, with over 16,000 branches, has the largest banking branch network in
India.Its also considered as the best bank even abroad ,having around 130 branches
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overseas [including 1 ADB]and one of the largest financial institution in the world .
With an asset base of $352 billion and $285 billion in deposits, it is a regional
banking behemoth. It has a market share among Indian commercial banks of about
20% in deposits and advances, and SBI accounts for almost one-fifth of the nation's
loans.[2]
The State Bank of India is the 29th most reputed company in the world according
to Forbes.[3] Also SBI is the only bank to get featured in the coveted "top 10 brands of
India" list in an annual survey conducted by Brand Finance and The Economic
Times in 2010.[4]
The State Bank of India is the largest of the Big Four of India, along with ICICI
Bank, Punjab National Bank and HDFC Bank—its main competitors.[5]and"
GUINNESS BOOK OF WORLD RECORD " that 56 million transactions happening
per day all over the world is definitely an achievement
3.1.1 HOME LOAN OF HDFC BANK
Features
Maximum loan-80% of the cost of the property (including the cost of the land) and based on the repayment capacity of the customer.
Applicant and Co- Applicant to the loan-Home Loans can be applied for either individually or jointly. Proposed owners of the property, will have to be co-applicants. However, the co-applicants need not be coowners.
Maximum Term-20 years subject to your retirement age. Adjustable Rate Home Loan-Loan under Adjustable Rate is linked to HDFC's Retail
Prime Lending Rate (RPLR). The rate on your loan will be revised every three months from the date of first disbursement, if there is a change in RPLR, the interest rate on your loan may change. However, the EMI on the home loan disbursed will not change*. If the interest rate increases, the interest component in an EMI will increase and the principal component will reduce resulting in an extension of term of the loan, and vice versa when the interest rate decreases.* Conditions Apply
Fixed Rate
Home Loan : Loan Purposes
One can apply for Power Home for the following purposes:
Purchase of
Flat, row house, bungalow from developers
Existing freehold properties
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Properties in an existing or proposed co-operative housing society or apartment
owner's association
First Power of Attorney purchases in Delhi for DDA flats allotted before 1992.
Home Loan: Eligibility
Salaried Self
Age 21-60 years 25-65 years
IncomeIncome criteria not provided
Income criteria not provided
Job Experience
Job experience not provided
Job experience not provided
Residence Proof
Residence proof not provided
Residence proof not provided
Home Loan: Loan Amount
Limits on home loan
Minimum - Rs 1 lac
Maximum - Rs 50 lacs
Margin
20% in the case of home loans 25% in case of improvement or renovation loans
Home Loan: Documentation
You can download the Application Form and submit alongwith the following
documents for an approval of loan.
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Home Loan: Interest Rates & Charge
Applicable Rates(Monthly Rest Basis)
Fixed rates% Variable rates%Basis%RPLR
Upto and including Rs 30 lacs
11.50 9.75 RPLR - 5.75
Rs.30.01 lacs to Rs.75 lacs 11.50 10.00 RPLR - 5.50
Over Rs.75 lacs 11.50 10.25 RPLR - 5.25
The above rates are subject to change without notice.
Home Loan: Terms and Conditions
Repayment
Step Up Repayment Facility- Helps young executives take a much bigger loan today based on an increase in their future income, this helps executives buy a bigger home today!
Flexible Loan installments Plan- Often customers, parents and their children, wish to purchase properties together. The parent is nearing retirement and their children
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Salaried Customers
Self Employed Professionals Self Employed Businessman
Application form with photograph
Application form with photograph
Application form with photograph
Identity and Residence Proof
Identity and Residence Proof Identity and Residence Proof
Latest Salary-slipEducation Qualifications Certificate and Proof of
business existence
Education Qualifications Certificate and Proof of
business existence
Form 16Last 3 years Income Tax
returns (self and business)Business profile
Last 6 months bank statements
Last 3 years Profit /Loss and Balance Sheet
Last 3 years Income Tax returns (self and business)
Last 3 years Profit /Loss and Balance Sheet
Processing fee cheque
Last 6 months bank statements
Last 6 months bank statements (self and
business)
Processing fee cheque Processing fee cheque
have just started working. This option helps such customers combine the incomes and take a long term home loan where in the installment reduces upon retirement of the earning parent.
Tranche Based EMI- Customers purchasing an under construction property need to pay interest ( on the loan amount drawn based on level of construction) till the property is ready. To help customer save this interest, we have introduced a special facility of Tranche Based EMI. Customers can fix the installments they wish to pay till the time the property is ready for possession. The minimum amount payable is the interest on the loan amount drawn. Anything over and above the interest paid by the customer goes towards Principal repayment. The customer benefits by starting EMI and hence repays the loan faster.
Security
Disbursement
The loan will be disbursed in full or in suitable installments, taking into account the requirement of
funds and progress of construction, as assessed by the Bank directly to seller or builder or local
development authority or supplier of materials etc.
Processing charges or admission fee
Processing fee equivalent to 0.5% of the loan amount (applied for) will be collected
along with the application form (taxes as applicable).
Penalty for early closure - Nil
Other Conditions
• Bank reserves the right to reject any application without assigning reasons thereof
• The applicant will undertake to inform the Bank as and when there is a change in
address or employment
The terms and conditions mentioned above and elsewhere under the scheme are
subject to modification from time to time solely at Bank's discretion.
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Security for the loan is a first
mortgage of the property to be
financed, normally by way of
deposit of title deeds and/or such
other collateral security as may be
necessary. Interim security may be
required, if the property is under
construction.
Home Loan: Fair Practice Code For Lenders
As directed by the Reserve Bank of India, vide circular DBOD.No.Leg.No. BC.65/ 09.07.005/2006-07 dated March 6, 2007; the Bank has adopted modified Fair Practice Code for lenders as approved by the Board of Directors. The salient features of the same are:
i) Applications for Loan
In the loan application form, the Bank shall provide comprehensive information
including information about fees and charges if any payable for processing and
amount of such fees refundable in case of non acceptance of application, prepayment
options and other matter which affects the interest of the borrowers, of all categories
of loans, irrespective of the amount of loan sought by them.
ii) Processing
a. The Bank shall provide acknowledgement for receipt of all loan applications
indicating the time frame within which the application will be disposed of.
b. The Bank shall verify the loan application and if additional details / documents are
required, these will be sought from the applicant.
c. For all categories of loans and irrespective of any threshold limits, the Bank will be expected to process the application without delay. In case the application is turned down, the Bank will convey in writing to the applicant the reasons for rejection within one month.
iii) Loan Appraisal and Terms and Conditions
a. The sanctioning authority will be expected to ensure proper assessment of the credit
application as per the extant instructions and credit policy of the bank. The
availability of adequate margin and security will not be a substitute for due diligence
on the creditworthiness of the customer.
b. All the terms and conditions and other caveats will be duly communicated by an
authorized official of the Bank to the customer in writing.
c. The acceptance of the customer will be obtained on the sanction letter with the
customer's signature under the caption A copy of the loan agreement along with all
the enclosures quoted in the loan agreement will be furnished to the customer at the
time of issue of the sanction letter.
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d. The sanction letter / loan agreement will clearly state that the credit facilities will be
extended solely at the discretion of the Bank and that drawings under the following
circumstances will be solely at the discretion of the Bank.
i. Drawings beyond the drawing power / sanctioned limits.
ii. Honoring of cheques issued for the purpose other than specifically stipulated in the
sanction.
iii. Drawings in an account once it is classified as NPA.
iv. No drawings will be allowed in case of non-compliance of the terms and conditions
by the borrower.
v. Meeting further requirements of the borrower on account of growth in business will
be subject to proper review of the credit limits.
iv) Disbursement of loans including changes in terms & conditions
a. The disbursement will be done immediately on compliance of all the terms and
conditions of the sanction by the borrower and the branches need not refer to the
sanctioning authority for disbursement.
b. Any changes in the terms and conditions of the sanction such as interest and charges
will be notified to the borrower before effecting the changes.
c. Any changes in interest rate and charges will be effected only prospectively after
giving due notice to the borrower.
v) Post disbursement supervision
a. The post disbursement supervision, such as submission of periodical reports and
periodic inspection, will be stipulated at the time of issue of the sanction letter. The
sanction letter would also mention whether the Bank or the borrower will bear the
cost of inspection.
b. The Bank will issue notices to the borrowers in advance in case the Bank decides to
recall the advance / accelerate the payment / accelerate the performance under the
loan agreement. Or seek additional securities.
c. The Bank shall release all securities on receiving payment of loan. However, the Bank
may decide to exercise the right to set off any legitimate right or lien for any other
claim against borrower. In case the Bank decides to retain the security, the borrower
33
will be notified about the remaining claims and the documents under which the Bank
is entitled to retain the security till the relevant claim is paid / settled
v) Others
a. The Bank will not interference in the affairs of the borrowers except where provided
for in the terms and conditions of the loan sanction documents, such as periodic
inspection, scrutiny of books of accounts, verification of stocks and book debts, and
scrutiny of QIS statements.
b. In case any information not disclosed earlier by the borrower has come to the notice
of the Bank, the Bank will have the right to elicit the necessary information from the
borrower and initiate action to protect its interest.
c. While, the Bank may participate in credit-linked schemes framed for weaker sections
of the society, the Bank shall not discriminate on grounds of sex, caste and religion in
the matter of lending.
d. In the matter of recovery of loans, the Bank shall not resort to undue harassment such
as persistently bothering the borrowers at odd hours and use of muscle power.
e. In the case of receipt of request for transfer of borrowal account, either from the
borrower or from other banks / FIs which propose to take over the loan, the Banks'
consent or objection, if any, shall be conveyed within 21 days from the date of receipt
of request.
vi) Grievance Redresser
Though the sanction of the loans will be at the sole discretion of the Bank, borrowers
will have an opportunity to appeal against the decision of the Bank's functionaries.
Any such grievance received from the borrower will be heard and disposed of by the
next higher authority. For this purpose the following review structure is available to
the borrower.
SWOT ANALYSIS OF HDFC BANK
Strengths : -
1. Right strategy for the right products.
2. Superior customer service vs.
competitors.
3. Great Brand Image.
Weakness : –
1. Some gaps in range for certain
sectors.
2. Customer service staff need training.
3. Processes and systems, etc
34
4. Products have required accreditation.
5. High degree of customer satisfaction.
4. Management cover insufficient.
5. Sectoral growth is constrained by low
unemployment levels and competition
for staff
Opportunities : –
1. Profit margins will be good.
2. Could extend to overseas broadly.
3. New specialist applications.
4. Could seek better customer deals.
5. Fast-track career development
opportunities on an industry-wide
basis.
Threats : -
1. Legislation could impact.
2. Great risk involved
3. Very high competition prevailing in
the industry.
4. Vulnerable to reactive attack by major
competitors.
5. Lack of infrastructure in rural areas
could constrain investment
3.1.2 HOME LOAN FOR PNB BANK
PNB reaches out to one with fast, friendly and most convenient home loans for:
• Construction or purchase of house/ flat.
• Purchase of house/ flat on First Power of Attorney basis from the original allotted.
• Carrying out repairs/ renovations/ additions/ alterations to existing house/ flat
• Special Feature- To cover the loan outstanding, life Insurance cover is also available on payment of one time premium which can also be financed by the Bank.
Extent of loan
Individual
• For construction/purchase of house/ flat:- 75% of the cost of construction of house or purchase of house/ flat .
• For carrying out repairs/ renovation/ additions/ alterations: - 75% of the estimated cost subject to maximum of Rs. 20lacs
• Loan upto Rs.20 Lacs for purchase of Land/Plot.
• Loan is available maximum upto Rs.2 Lacs for furnishing.35
Security
Mortgage of property for which finance is being given. In case of purchase of house/ flat from housing board/ society where mortgage cannot
be created immediately, a tripartite agreement shall be executed amongst the housing board/ society, borrower and the Bank.
In case of purchase of house/ flat on first power of attorney, additional security equal to 125% of the loan amount by way of mortgage of some other property or pledge of bank's FDR/ LIC policy/ Govt. Securities, NSCs, KVPs, IVPs, / PSU Bonds etc.
RATE OF INTEREST
INTEREST RATES ON ADVANCES UNDER RETAIL LENDING SCHEMES
(effective from 1st January 2009 – BPLR 12.00%) I. a Housing Finance to Individuals including NRIs / Flexible Housing scheme / existing Fin Basket a/cs For repayment period
Fixed Option for loans Floating Option for loans
Upto 20 lac Above 20 lac
Upto 20 lac Above 20 lac
i) Upto 5 years 9.25 10.25 9.00 10.00 ii) Above 5 & upto 10 years
10.25 10.50 9.50 10.00
iii) Above 10 & upto 20 years
10.75 11.00 9.75 10.25
iv) Above 20 yrs & upto 25 yrs.
11.25 11.50 10.00 10.50
I. b. FLEXIBLE HOUSING (OVERDRAFT COMPONENT)
BPLR i.e. 12%
I. c. OVERDRFT FACILITY TO EXISTING HOUSING LOANS BORROWERS FOR PERSONAL NEEDS
BPLR i.e. 12%
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The aforesaid revised rates of interest under floating option will also be applicable in:
• Existing as well as new accounts in Flexi-Housing scheme (Term Loan component) and
• In existing accounts in Fin Basket scheme which stands as closed.
• The fixed rate of interest option of Housing Loans, disbursed on or after 01.08.2006, will be subject to reset clause of five years on all repayment tenors except tenor upto 05 year.(RBD Advances Circular 25 dated 2.8.2006).
• Extra 0.50% Rate of Interest on card rate to be charged in respect of persons already having one or more houses and availing Housing Loan for subsequent house(s). This extra Rate will continue to be charged in all cases where either borrower or co-borrower is having one or more houses in his/her name.
Documentation Charges
Rs.1,350/- + Service Tax & Education Cass.
Repayment
Loan is to be repaid in equated monthly installments within a period of 25 years or before the borrower attains the age of 65 years.
Disbursement
For outright purchase of house/ flat, the loan amount will be paid in lumpsum to the vendor.
For house/ flat under construction, the loan amount will be disbursed in stages as per progress of construction/ demand by selling agency
SWOT ANALYSIS OF PNB
STRENGTH
Wide network
Large number of customers
WEAKNESS
Casual behaviour
Corruption and red tapism37
Fast adaptability to technology
Brand image
Slow decision making due to large
hierarchy
High gross NPA
OPPORTUNITIES
Home to home banking services
Diversification towards other fields
Globalization
THREATS
Stiff competition from SBI and other private players
Sales promotion is very poor other bank.
3. Home Loan of SBI Bank
The most preferred home loan provider" voted in awaaz consumer awards along with the most preferred bank award in a survey conducted by TV 18 in association with ac nielsen-org marg in 21 cities across india.
SBI home loans now offers interest rates concessions on green homes in accordance with SBI's commitment to Environment protection.
SBI Home Loans come to you on the solid foundation of trust and transparency built in the tradition of State Bank of India.
Best Practices followed in SBI mentioned below will tell you why it makes sense to do business with State Bank of India.
SBI Home Loans Advantage
Package of exclusive benefits.
Low interest rates. Further, we charge interest on a daily reducing balance!!
Low processing charges.
No hidden costs or administrative charges.
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No prepayment penalties. Reduce your interest burden and
optimally utilize your surplus funds by prepaying the loan.
Over 13,700 branches nationwide, you can get your Home Loan account parked at a branch nearest to your present or proposed residence.
One who is eligible if:
Minimum age : 18 years as on the date of sanction
Maximum age : 70 years. i.e. the age by which the loan should be fully repaid, subject to availability of sufficient, regular and continuous source of income for servicing the loan repayment.
Loan Amount
Actual loan amount will be determined taking into consideration such factors as applicant’s income and repaying capacity, age, assets and liabilities, cost of the proposed house/flat etc. To enhance loan eligibility you have option to add:
Margin
39
1) Income of your spouse/ your son/ daughter living with you, provided they have a steady income and his/ her salary account is maintained with SBI.
2) Expected rent accruals (less taxes, cess, etc.) if the house/ flat being purchased is proposed to be rented out.
3) Depreciation, subject to some conditions.
4) Regular income from all sources.
Loan Amount Margin (Min.) Maximum LTV Ratio (Max.)
Upto Rs. 20 Lacs 10% 90%
Above Rs. 20 Lacs. 20% 80%
Rate of Interest
a) SBI Easy Home Loan
(Upto Rs.30 Lakh) (Base Rate: 8.25% p.a.)Name SBI Easy Home Loan Facility Type
Term Loan or OD as in SBI MaxGain. (OD facility will be available for loans above Rs.5 Lacs.)
Loan amount
Upto (and including) Rs.30 Lacs
Interest Rate
Card Rate applicable for the tenor of the loan – 1.50% above Base Rate, Present effective rate being 9.75% p.a.
Ist Year 1% discount over Card Rate, present effective rate being 8.75% p.a.
2nd and 3rd year
0.25% discount over Card Rate, present effective rate being 9.50% p.a.
4th year onwards
Card Rate
No Fixed Interest Rate option.
b) SBI Advantage Home Loan
(Above Rs.30 Lacs and upto Rs.75 Lacs) (Base Rate: 8.25% p.a.)
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Name SBI Advantage Home Loan
(Above Rs.30 Lacs and upto Rs.75 Lacs)
Facility Type
Term Loan or OD as in SBI MaxGain.
Loan amount
For Home Loans above Rs 30 lacs and upto Rs. 75.00 Lacs
Interest Rate
Card Rate applicable for the tenor of the loan – 1.75% above Base Rate, Present effective rate being 10.00% p.a.
Ist Year 1.25% discount over Card Rate, present effective rate being 8.75% p.a.
2nd and 3rd year
0.50% discount over Card Rate, present effective rate being at 9.50% p.a.
4th year onwards
Card Rate
No Fixed Interest Rate option.
c) SBI Premium Home Loan
(Above Rs.75 Lack) (Base Rate: 8.25% p.a.)Name SBI Premium Home Loan – Above Rs.75 LacsFacility Type
Term Loan or OD as in SBI MaxGain upto Rs.1 Crore.
Loan amount
For Home Loans above Rs 75.00 lacs
Interest rate
Card Rate applicable over the tenor of the loan is 1.75% over the Base Rate, present effective rate being 10.00% p.a.
Concessions including discretionary concessions will be available over the tenor of the loan
No Fixed Interest Rate option.
Repayment
Repayment period: Maximum 25 years (or) Up to the age of 70 years (the age by which the loan should be fully repaid) of the borrower, whichever is early.
Moratorium period (Repayment holiday): The moratorium period is included within the maximum repayment period.
Security
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Equitable mortgage of the
property.
Process fees
Loan Amount Processing Fee
Upto Rs.5 Lac Rs.1000/-
Above Rs.5 Lac and upto Rs.10 Lac
Rs.2000/-
Above Rs.10 Lac and upto Rs.20 Lac
Rs.5000/-
Above Rs.20 Lac and upto Rs.50 Lac
Rs.7,000/-
Above Rs.50 Lac and upto Rs.1 Cr
Rs.8,000/-
Above Rs.1 Cr and upto Rs.5 Cr
Rs.10,000/-
Above Rs.5 Cr Rs.20,000/-
NOTE
1) 75 % of the processing fee may be refunded in the following cases:
(a) Rejection of loan application on account of unsatisfactory pre-sanction survey report.
(b) Rejection of loan application on account of unsatisfactory legal/valuation reports.
In cases where applications are sanctioned or rejected after complete loan processing, fee will not be refunded.
2) Actual charges for the following will be payable by the customer in addition to the processing fee:
a) Pre-sanction
(i) Advocate's fee for property search and the title investigation report.
(ii) Valuer's fee for valuation report.
b) Post-sanction
(i) Stamp duty payable for Loan agreement & mortgage.
(ii) Property insurance premium.
42
SWOT ANALYSIS OF SBI
43
44
Strengths
Brand name
Market Leader
Wide Distribution Network
Government Owned
Diversified Portfolio
Weaknesses
� Minor hindrances
Hierarchical management
Lags modernization
Opportunities
Merger of associate banks with
SBI
Opportunities for public sector
banks
New Branches and ATM's
Expansion on Foregin soil
Threats
� Advent of MNC banks
Private banks venturing into
the rural
Employee Strike
4. HOME LOAN OF ICICI BANK
ICICI Bank Home loans provide not just the most competitive interest rates & best level of service, but also products designed to cater to the specific needs of consumer. New products / new features in existing products are introduced based on customer feedback. Choose the ICICI Bank Home Loan that suits ones needs.
Home Loans
Home Loans are provided to individuals to own a residential property.
ICICI Bank offers easy home loans for
First Purchase in ready construction Under construction property Purchase in re-sale Self construction - extension of existing living space
The following are the features of ICICI Bank Home Loans
Home loan amount can be chosen to suit specific needs. One can avail of a loan up to 80% of Cost Of Property. Conveniently pay off the loan over a period of upto 25 years.
45
It can be availed at the Floating rate of Interest or at the Fixed rate of Interest or at the
combination of both Fixed & Floating rates. Faster repayment as principal repayment in on monthly rest.
Eligibility Norms for Home Loans.
Home Loans can be availed by Resident Indian whether Salaried or Self-Employed and also by Non- Resident Indian who are Salaried. For resident Indians the following are the eligibility norms
Land Loans
Land loans give an opportunity for individual customer to purchase a residential plot of land to do self- construction. Thus, customer can invest now in a plot of land & build in future. The Land loan can be financed only within municipal limits of HUB locations or in case of direct allotment outside municipal limits by DA.
Land Loan can be availed by Resident Indian whether Salaried or Self-Employed and also by Non- Resident Indian.
Home Improvement Loans
Home Improvement Loan is offered to facilitate improvement of a self-owned dwelling unit to existing or new customer. HIL considers a range of facilities internal or external to the structure without increase in the living pace. Thus, a customer can add or improve facilities to his dwelling unit with a loan at Home Equity Loan rate of interest
Home Improvement Loan can be availed by Resident Indian whether Salaried or Self-Employed.
Office Premises Loans
Office Premises Loan can be used for purchase, construction, extension & also for 46
One must be at least 21 years of age when the loan is sanctioned.
The loan must terminate before or when you turn 65 years of age or before retirement, whichever is earlier.
One must be employed or self-employed with a regular source of income.
improvement (at the time of acquisition of office premises. It creates an opportunity to extend loans to self-employed individuals to house their profession or business giving a permanent address for generating steady flow of income. The product can also include the estimate of renovation at the time of purchase of the property. This loan is especially meant for self-employed professionals like Doctors, Architects etc.
Home Loans can be availed by Resident Indian who are Self-Employed and also by Non- Resident Indian who are Salaried.
EMI Under Construction
EMI Under Construction is offered for structuring a home loan to enable individuals to commence his EMI in a partly disbursed under construction project. Commencement of EMI ensures re-payment towards principal amount leading to savings in interest and faster repayment of the loan. The EMI paid is as per the sanctioned loan amount and remains constant during the tenure of the loan. The tenure of the loan keeps moving up with additional amount being disbursed.
EMI under Construction can be availed by Resident Indian whether Salaried or Self-Employed and also by Non- Resident Indian.
Balance Transfer
Balance Transfer is a facility offering the customer a choice to transfer the outstanding balance of the loan availed for better terms & conditions. Balance Transfer helps to move from higher rate of interest to lower rate of interest or increase in loan component as Top up. BT is possible only from loans taken from HFCs approved by NHB for refinance, Banks or employer Loans taken from Central or State Government.
Balance Transfer can be availed by Resident Indian whether Salaried or Self-Employed.
Top Up Loan
Top up Loan can be availed time and again for various personal requirement based on value of the property. It offers the customer additional funds against the security of the same property. To avail Top Up loan, the vintage of atleast six months is required for the loan availed. The basic eligibility emerges with good repayment track record. The end use letter is essential to be collected. The End use of Top Up Loans can be
Furnishing of home Consumer durable Child’s education Daughter’s marriage Family holiday Vehicle
47
Any other personal requirement of the borrower provided it is not speculative or
illegal in nature This product is applicable to fully disbursed cases with no post- disbursement document pending. This product is priced more than base home loan rates but lower than any personal
loan rates. Top Up Loan can be availed by Resident Indian whether Salaried or Self-Employed.
Loan on Phone
Loan On Phone is a pre-sanctioned loan. Its is based on the existing relationship of the customer with ICICI Bank. The biggest advantage is that the customer can get the loan with minimum documentation. Good banking transactions and repayment records becomes a strength for availing loans in future. Loan on Phone can be availed by Resident Indian whether Salaried or Self-Employed
Home Equity Loan
Loan against property gives the owner of residential or commercial premises to leverage on the value of the property. It offers the ability to unlock funds gives the advantage of looking at the asset as a source of security bringing liquidity and retaining ownership. In case of HEL the property should be self occupied by one of income considered applicants. The security of the property ensures competitive rate of interest. The interest component of the EMI paid by SEP / SENP can be booked as expenses in their P & L
Home Equity Loans are provided for many personal requirements of the customer viz. –
Marriage Child Education Business Purchase of Property (Where mortgage is not possible) Improvement of Property Medical Treatment
Home Equity Loans can be availed by Resident Indian who are Self-Employed and also by Non- Resident Indian who are Salaried.
Property Overdraft
The overdraft facility from ICICI Bank Home Loans allows you to borrow money
48
against your self-occupied property. The overdraft facility comes with a multi-city cheque book and phone banking facility. The customer is charged interest only for the amount that he withdraws from the account. Whenever he deposits funds into the account, they go towards reducing the outstanding balance in the account.
It offers the following benefits:-
Generating capital against property (R) or ( C) for business or personal use Convenience of Pre - Sanctioned limit and draw as you need Pay interest on the amount drawn and for days utilized Convenience of depositing & withdrawing like any Current Account Benefit of Cheque Book & Phone banking Fast Processing and door-step service Multi-city cheque book and phone banking facility
Property Overdraft can be availed by Resident Indian who are Self-Employed
Lease Rental Discounting
Lease Rental Discounting helps to raise funds against the future expected rentals of self owned commercial property. The property should be occupied by the Lessee. Similar to Home Equity Loans, LRD can be provided for any personal requirements of the customer viz. –
Marriage Child Education Business Purchase of Property (Where mortgage is not possible) Improvement of Property Medical Treatment
Lease Rental Discounting can be availed by Resident Indian whether Salaried or Self-Employed
Factors Affecting ones Loan Amount
With ICICI Bank Home Loans, you can get a home loan suited to your needs. The home loan amount depends on your repayment capability and is restricted to a maximum of 80% of the cost of the property or the cost of construction as applicable. A number of factors are taken into account when assessing your repayment capacity. Repayment capacity takes into consideration factors such as income, age, qualifications, number of dependants, spouse's income, assets, liabilities, stability, continuity of occupation and savings history.
However, there are ways by which you can enhance your eligibility.
If your spouse is earning, put him/her as a co-applicant. The additional income shall be included to enhance your loan amount. In case of any co-owners they must
49
necessarily be co-applicants.
The final amount to be sanctioned will depend on your repayment capacity. However, what you ultimately are entitled to will have to conform within the limits fixed for each loan
Also, when the company looks at the total cost, registration charges, transfer charges and stamp duty costs are included
Documents required for Home Loan Sanction
ICICI Bank Home Loans, the leading Home Loans Provider, offers attractive interest rates and unbeatable benefits to ensure that you get the best deal without any hassles. Keeping your convenience in consideration, we ask one for minimal mandatory documents for the sanctioning of one home loan.At ICICI Bank Home Loans we require the following documents to sanction one home loan:
Sanction Documents
• Duly Completed Application Form Photograph
Fee Cheque
Photo Identity Proof
Age Proof
Signature Verification Proof
Residence Address Proof
Document specific for Self EmployedIncome Tax Return / Computation of Total Income / Auditors Report / Balance Sheet / Profit & Loss Account certified by Chartered Accountant for last 2 years (3 years for Home Equity) (both for business and personal of partners/directors)
Bank Statement for last 6 month from operating account
50
Repayment Track record of existing loans / Loan closure letter
Board Resolution in case of a company
Proof of existence
Office Address Proof
Photo Identity Proof, Residence Address Proof, Signature Verification is required to be provided for all the main partners / directors.
These are the documents required for sanctioning a loan. You may be asked to submit further legal documents if required by ICICI Bank or its approved lawyers. Do retain photocopies of all documents being submitted by you.
Disbursement of your ICICI Bank Home Loan
At ICICI Bank Home Loans, we disburse the loan amount after you identify and select the property or home that you are purchasing and submit the requisite legal documents.
While you may be under the impression that the list of documents asked for is rather extensive, please note that it is for your own good. Each and every single document asked for will be verified and checked to ensure your safety.
This may take some time but we want to ensure a clear title and will complete all the legal and technical verifications to ensure that you have full rights to your home.
Your loan will be disbursed after you identify and select the property or home that you are purchasing and on your submission of the requisite legal documents.
The 230 A Clearance of the seller and / or 37I clearance from the appropriate income tax authorities (if applicable) is also needed.
On satisfactory completion of the above, on registration of the conveyance deed and on the investment of your own contribution, the loan amount (as warranted by the stage of construction) will be disbursed by ICICI Bank.
51
Services & Charges
ICICI Home Finance ensures that you get the best Home Loans in terms of interest rates and other facilities. You can choose from Adjustable, Fixed or Floating Rate Home Loan.
52
Disbursement Documents
• Property documents (as per P&D for respective states and as asked by empanelled lawyers for individual cases)Facility Agreement
Disbursal Request Form
Cheque Submission Form – for Pre EMI and EMI cheques
ECS or Auto Debit for ICICI Bank account holders or Post Dated Cheques for EMI / Pre EMI
Personal Guarantor’s Documents (PG Form, Photograph, Identity Proof, Address Proof, Signature Verification and Income documents, if applicable)
Charges Home Loans
Loan Processing Charges / Renewal Charges
0.5% to 1%
Prepayment Charges2% on the principal outstanding on full prepayment
Charges for late payment 2% per month
Charges for changing from fixed to floating rates of interest
1.75% on principal outstanding
Charges for changing from floating to fixed rates of interest
1.75% on principal outstanding
Cheque Swap Charges Rs. 500/-
Document Retrieval Charges Rs. 500/-
Cheque bounce charges Rs. 200/-
Note : Service Tax and other taxes, levies, etc. applicable as per prevailing rate will be charged over and above these charges.
Repayment Terms of your Home Loan
In our endeavor to make taking a home loan an easy process for you, we at ICICI Bank Home Loans address all your queries about the repayment terms of Home Loans with respect to tenure, home loan EMIs, methods of home loans EMI payments and pre-EMI interest .
What is the repayment tenure?How is the loan repaid?What is an EMI?When does the repayment start?How is the EMI paid?What if a PDC bounces?What is pre-EMI interest?When do I pay PEMIs?
What is the repayment tenure?
Repayment tenure is the tenure for the number of year for which the loan gets sanctioned. We offer you a wide range of options for the tenure of the loan. You can take a home loan for up to 25 years provided you do not reach the age of 65 years or retire within that period
How is the loan repaid?
All loan repayments are done via equated monthly installments (EMI).
What is an EMI?
An EMI refers to an equated monthly installment. It is a fixed amount which you pay every month towards your loan. It comprises of both, principal repayment and interest payment
When does the repayment start?
EMI payments start from the month following the month in which the full disbursement has been made
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How is the EMI paid?
The EMI is to be paid every month through post-dated cheques (PDCs) or Electronic Clearing System (ECS)*. If you are opting for PDCs, then you will have to provide 36 PDCs upfront. The PDCs are to be dated on the 1st of every month. However, if you receive your salary a few days later, we provide the flexibility of dating the cheques for the 10th of the month. In case you have an ICICI Savings account you can also go in for the facility of Auto Debit.
What if a PDC bounces?
In the case of a bounced cheque or delayed payment, charges and outstanding dues will be charged as per the prevailing company policy. You can replace old PDCs with new ones within 5 - 7 working days.
What is pre-EMI interest?
In the case of part disbursement of the loan, monthly interest is payable only on the disbursed amount. This interest is called pre-EMI interest (PEMI) and is payable monthly till the final disbursement is made, after which the EMIs would commence.
When do I pay PEMIs? The first PEMI is payable by cheque by the end of the month in which the disbursement is made and each subsequent PEMI at the end of every month till the commencement of EMI. In case you have an ICICI Savings account you can also go in for the facility of Auto Debit.
54
Strengths
Online services Advanced infrastructure Friendly staff 12 hrs. banking services
Weakness
High bank services charges Less credit period High interest rates
Opportunities
Increase in percentage of returns on increase
Associate with social cause Tax rebates on house loan
Threats
Very high competition Net services Decentralized management No proper facilities to uneducated
customer
SWOT ANALYSIS OF ICICI BANK
55
COMPARE HOUSING LOAN OF DIFFERENT BANKS
56
Loan Provider Rates of Interest Loan Amount Loan Duration
9.5% 100000 - 2000000
1 - 5 Yrs
9.5% 100000 - 2000000
1 - 5 Yrs
9.75% 10000 - 1500000
1 - 5 Yrs
9.75% 100000 - 2000000
1 - 5 Yrs
10.5% 100000 - 5000000
1 - 5 Yrs
10.5% 100000 - 20000000
1 - 5 Yrs
10.5% 100000 - 10000000
1 - 5 Yrs
10.5% 100000 - 10000000
1 - 5 Yrs
11.0% 100000 - 2000000
1 - 5 Yrs
11.0% 100000 - 10000000
1 - 5 Yrs
11.25% 200000 - 10000000
1 - 5 Yrs
11.5% 100000 - 2000000
1 - 5 Yrs
11.5% 100000 - 10000000
1 - 5 Yrs
12.0% 100000 - 10000000
1 - 5 Yrs
CHAPTER -4
Page no.
57
4.1 RESEARCH METHODOLOGY 47 4.1.1 SAMPLING PLAN4.1.2 SAMPLING SIZE4.1.3 SAMPLING TOOL 4.1.4 SOURCES OF DATA
4.2 LIMITATIONS 48
RESEARCH METHODOLOGY
The research will be exploratory in nature. A population of peoples who take home loan from these banks will be considered for this study. I will try to explore about the home loans which would make a difference in the behavior of the consumer. Effort will be made to throw light on most of the factors which have either indirect or direct effect on the behavior of the consumer.
Sampling plan
Sampling plan is necessary because it is almost impossible to examine the entire population in limited time . So that I am choosing simple random sampling plan for my project.
Sampling sizeA sample size is 50 , from the central part of BILASPUR. Because it is not possible to cover the whole cities in available time period. So that it is necessary to take the sample size, in 50 simple random respondents.
58
Sources of data
Primary Data- Through questionnaire Secondary Data- Internet, magazine, news papers etc
Sampling toolData will be collected using questionnaire, which will influence the finance decision of the simple random person.
LIMITATION
Although best of the efforts were made to conduct a prefect survey but still it faces
certain limitation. Following were certain limitation of this project.
1. Some of the respondents did not aware the terms and condition of home loan
schemes.
2. Some of the respondents did not answer all the questions. This could hamper the final
results to a certain extent.
3. We had limited time for conducting this survey report.
4. The study confines itself to the respondents of “BILASPUR” only. Hence findings
would not be relevant to other cities.
5. People mind set about the survey was an obstacle in acquiring complete information
& positive interaction.
59
6. Respondents were very busy in their schedule. So it was very time consuming for
them to answer all the questions properly.
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CHAPTER -7 Page no
7.1 DATA ANALYSIS AND INTERPRITATION 50-68
1) If you are make or purchase your own home than are you like to take facility of Housing Finance?
NO. OF RESPONDENT
PERCENTAGE
YES 37 74% NO 13 26%
TOTAL 50 100%
61
YES NO
0
0.1
0.2
0.3
0.4
0.5
0.6
0.7
0.8 74%
26%
OPTION PERCENTAGE
Interpretation
The above column chart depicts that 74% person are taking home loan and only 26% are not taking home loan.
2) If yes, Which Housing Finance Bank you chose?
62
ICICI HDFC PNB SBI0%
5%
10%
15%
20%
25%
30%
35%
40%
24%
38%
16%19%
%
Interpretation
Total number of respondent was 3724% person is chose ICICI bank 38% people are chose HDFC bank16% person is chose PNB bankAnd, 19% people are chose SBI bank
63
NO. of respondent
%
ICICI 9 24%
HDFC 14 38%
PNB 6 16%
SBI 7 19%
OTHER
1 3%
TOTAL 37 100%
3) Are you aware all terms and conditions of home loans?
YES NO0%
10%
20%
30%
40%
50%
60%
70%65%
35%
%
Interpretation
Total Number of Respondents was 37.
Many of persons know all terms and conditions of home loan i.e. 65%.
35% persons had not know properly about all terms and conditions
64
NO. %YES 24 65%NO 13 35%TOTAL 37 100%
4) How do you come to know about the home loan schemes of that bank?
NEWSPAPER TELEVISION INTERNET OTER RESOURCES0%
5%
10%
15%
20%
25%
30%
35%
22%
16%
30%32%
%
Interpretation
Total Number of Respondents was 37
22% persons came to know from newspaper
16% persons came to know from television
30% persons came to know from internet
32% persons came to know from other resource
65
NO. %
NEWSPAPER 8 22%
TELEVISION 6 16%
INTERNET 11 30%
OTER RESOURCES 12 32%
TOTAL 37 100%
5) Your bank offer which type of services?
NO. %
MOBILE BANKING
14 38%
NET BANKING
12 32%
FOREX BANKING
0 0%
OTHER 11 30%
TOTAL 37 100%
MOBILE BANKING NET BANKING FOREX BANKING OTHER0%
5%
10%
15%
20%
25%
30%
35%
40%
1 2 3 438%
32%
0%
30%
%
Interpretation
38 persons said that bank offer mobile banking services.
32 said that bank offer net banking services.
30% said that bank offer other services.
And no one said that bank offer forex banking services.
66
6) According to you which of the following banks provides optimal or economical interest rate?
NO. %ICICI 8 22%PNB 8 22%HDFC 16 43%SBI 5 14%TOTAL 37 100%
ICICI PNB HDFC SBI0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
22% 22%
43%
14%
%
INTERPRETATION
The above graph shows that according to the 43% of total
sample size, HDFC provides the optimal/economical interest
rate. The next preference is given to ICICI and PNB was
providing the optimal interest rate. i.e. 22% And only 14% of
the respondent preferred SBI.
67
7) Which feature of your scheme satisfied you to take it?
NO. %LOW INSTALLMENT
17 46%
MAXIMUM TIME PERIOD
13 35%
HIGH INSTALLMENT
4 11%
NOTHING 3 8%TOTAL 37 100%
LOW INSTALLMENT MAXIMUM TIME PERIOD
HIGH INSTALLMENT NOTHING0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50% 46%
35%
11%8%
%
INTERPRETATION
The above graph shows that according to the 46% respondent
satisfy, lower installment. 35% was satisfy maximum time
period, 11% was satisfy high installment And only 8% of the
respondent not satisfy any feature of loan schemes.
68
8) How would you rate the overall quality of your relationship with banks of housing finance considering all of your experiences with them? Would you say it is…….
VERY GOOD GOOD FATR POOR0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
19%
49%
32%
0%
%
INTERPRETATION
According this chart, mostly 49% respondent rate the overall quality of your relationship with banks of housing finance “good” 32% are “fair”, 19% “very good” and no one rate in “poor”.
69
NO. %
VERY GOOD 7 19%
GOOD 18 49%
FATR 12 32%
POOR 0 0%
TOTAL 37 100%
9) On a scale of 1 to 5 where 1 represents “extremely dissatisfied” and 5 represents “ extremely satisfied” How would you rate your level of satisfaction with banks of housing finance in regards to price?
NO. %EXCELLENT 5 14%VERY GOOD
9 24%
FAIR 22 59%POOR 1 3%TOTAL 37 100%
EXCELLENT VERY GOOD FAIR POOR0%
10%
20%
30%
40%
50%
60%
14%
24%
59%
3%
%
INTERPRETATION
Mostly 59% respondent level of satisfaction is “fair” regarding to price, 24% rated in very good, 14% rated in excellent, and only 3% rated in poor .
70
10) In the case of suitability of EMI, which bank would you prefer?
NO. %ICICI 8 22%SBI 6 16%HDFC 15 40%PNB 8 22%TOTAL
37 100%
ICICISBI
HDFCPNB
0%
5%
10%
15%
20%
25%
30%
35%
40%
22%
16%
40%
22%
%
INTERPRETATION
The above graph shows that according to the 40 percentage of total sample size, HDFC provides suitable EMI. The next preference is given to ICICI and PNB has received the third preference for providing suitable EMI. And only 16 percent of the sample preferred SBI.
71
11) Are you satisfy by the time taken in sanctioning the loan?
NO. %YES 25 68%NO 12 32%TOTAL 37 100%
%0%
10%
20%
30%
40%
50%
60%
70%
68%
32%
YES NO
Interpretation:-
Total Number of Respondents was 37.68 %persons are satisfied by the time taken32% persons are not satisfied by the time taken
72
12) And, IN case of long term which bank would you choose?
NO. %ICICI 8 22%SBI 8 22%PNB 6 16%HDFC 15 40%TOTAL 37 100%
ICICI SBI PNB HDFC0%
5%
10%
15%
20%
25%
30%
35%
40%
1 2 3 4
22% 22%
16%
40%
%
Interpretation:-
The above chart depicts that maximum number of people has preferred HDFC bank for long term loans and 22 percent of people has given preference to ICICI & SBI and only 16% has given preference to PNB.
73
13) Have you face any difficulty during taking the loan?
%0%
10%
20%
30%
40%
50%
60%
70%
80%
27%
73%
YES NO
Interpretation
Total Number of Respondents was 37.27% persons face difficulty during taking the loan.73% persons does not face any difficulty during taking the loan
74
NO. %YES 10 27%NO 27 73%TOTAL 37 100%
14) Are you agree with the after home loan services provided by your bank are best as compare to other bank?
NO. %STRONGLY AGREE 4 11%AGREE 27 73%DISAGREE 6 16%STRONGLY DISAGREE 0 0%TOTAL 37 100%
STRONGLY AGREE AGREE DISAGREE STRONGLY DISAGREE
0%
10%
20%
30%
40%
50%
60%
70%
80%
1 2 3 4
11%
73%
16%
0%
%
Interpretation
Total Number of Respondents was 37.11% among all consumers are strongly agreed by after sale services of the bank.73% among all consumers are agreed by after sale services of the bank16% among all consumers are disagreed by after sale services of the bank0 among all consumers are strongly disagreed by after sale services of the bank.
75
15) On a scale of 1 to 5 where 1 represents “ extremely dissatisfied” and 5 represents “ extremely satisfied”, Did you think the processing system is?
EXCEELLENT VERY GOOD GOOD AVERAGE0%
5%
10%
15%
20%
25%
30%
35%
1 2 3 4
14%
35%32%
19%
%
Interpretation
Total number of respondent was 37.35% said processing services is very good.32% said processing is good.19% said average and only 14% said excellent.
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NO. %EXCEELLENT
5 14%
VERY GOOD 13 35%GOOD 12 32%AVERAGE 7 19%TOTAL 37 100%
16) How likely are to recommend which bank of housing finance to a friend or relative ?
ICICI HDFC SBI PNB0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
1 2 3 4
19%
41%
24%
16%
%
Interpretation
41% people recommend HDFC bank of housing finance to a friend or relative, 24% are SBI, 19% ARE ICICI and only 16% are recommended PNB.
77
NO. %ICICI 7 19%HDFC 15 41%SBI 9 24%PNB 6 16%TOTAL 37 100%
17) Which grade you want to give of home loan schemes of your bank?
NO. %EXCELLENT
7 19%
GOOD 21 57%AVERAGE 9 24%BELLOWS AVERAGE
0 0%
TOTAL 37 100%
EXCELLENT GOOD AVERAGE BELLOWS AVERAGE0%
10%
20%
30%
40%
50%
60%
1 2 3 4
19%
57%
24%
0%
Series1
Interpretation
Total Number of Respondents was 37.19% persons give excellent grade of the bank.57% persons give good grade to the bank.Only 24% persons give average grade to the bank.No one give below average grade to the bank
78
18) According to you , which positive aspect is playing more significant role in success of housing finance banks?
NO. %
SALES PROMOTION 6 16%
COSTOMER FRENLYNESS 8 22%
LOWER INTEREST RATES 12 32%
LOWER EMI’S 3 8%
EASY LOAN SANCTIONING 8 22%
TOTAL 37 100%
0%
5%
10%
15%
20%
25%
30%
35%1 2 3 4 5
16%
22%
32%
8%
22%
%
Interpretation
The above graph depicts that 32% said Lower interest rates are the main aspect for the success of housing finance. 22% said customer friendliness and easy loan sanctioning. 16% said sales promotion and branding. And only 8% said lower EMI’S is positive aspects.
79
19) any suggestion that you want to give…..
NO. %Give well services to customer
15 50
loan sanction time period
5 17%
Reduce interest rates
10 33%
Sales promotion
0 0
30 100%
Give well services to customer
loan sanction time period
Reduce interest rates
Sales promotion05
101520253035404550
5000%
17% 33% 0%
%
INTERPRITATION
Total respondent in suggestion is 30. According to this graph 50% people said give well services to customer a,17 % said for time period, 33% said reduce interest rates, and no one said for sales promotion.
80
CHAPTER 6
Page no.
SUMMARY OF FINDINGS 70
81
SUMMARY OF FINDING
1) According to this project report 74% interested in housing finance.2) 38% people like to take HDFC bank home loan. Because this bank give well services.3) I am finding in this project serve more bank use new technology like: internet
banking, mobile banking, and forex banking.4) According to this serve customer satisfied low installment schemes of bank.5) 72% people did not face any difficulty during takingthe loan6) Mostly people recommended HDFC bank of hosing finance.
82
CHAPTER-7 Page no.
7.1 RECOMMENDATION AND CONCLUSION 72
83
RECOMMENDATION
1. There is more time period for repayment of home loan.2. Housing finance institution take steps to solve customer problems immediately.3. Loan sanction date should be according to customer convenient.4. A customer awareness program should be taking place in rural area.5. Housing finance bank take feedbacks of customers regarding features & services6. For the better service new offers would be require.7. Bank should give all information related to terms and condition.8. To make people aware about the benefit of becoming Housing finance Bank’s Sales
Executive, following activities of advertisement should be done through9. Print Media.10. Hoarding & Banners.
11. Distribution of leaflets containing details information
12. Make people understand about the various benefits of its products..
CONCLUSION
Housing is a growing industry. Various public and private institutions have entered in this field. These institutions have initiated various house financing schemes to cater the diversified needs of this sector. Besides the emerging and expanding institutional set up, the system of credit delivery of housing is still inadequate. The responsibility to provide house finance largely was rested with the Central Government till the early eighties. The setting up of the NHB in 1988, as the apex housing finance institution, was the beginning of the emergence of housing finance as a fund based financial service in the country. Its role fall into three categories promotional, financial and regulatory. Housing finance institutions must become self sustaining units which work on full cost recovery basis and device innovative financial instruments to mobilize their resources from household sector.
84
CHAPTER-8
8.1 BIBLIOGRAPHY
85
BIBLIOGRAPHY
Internet
Catalogs
“Research Methodology” -“C.R.Kothari”.
86
QUESTIONNAIRE
Dear respondant,
As a part of mba curriculum, i am conducting a study
on " analysis of housing finance schemes of hdfc bank, icici bank, pnb & sbi bank".
You are requested to please cooperate by providing relevant information. I assure you
that information will kept confidential and will be used for study purpose only.
Thank youyours faithfullysmita jaiswal
NAME---------------------------------------------------------------------------------AGE----------- Nationality----------------------- Income------------------------Contact number--------------------------------,Address---------------------------------------------------------------------------------------------------------------------------------------- What is your occupation?
Business man Government employee House wife Student Other
1) If you are make or purchase your own home than are you like to take facility of Housing Finance?
A. Yes B. No
2). If yes Which Housing Finance Bank you chose ?
A. ICICI Bank B. HDFC BankC. Punjab national bank D. SBI bankE. other
3) Are you aware all terms and conditions of home loans?
A. Yes B. No
87
4) How do you come to know about the home loan schemes of that bank?
A. News paper B. Television C. Internet D. Other resources
5) Your bank offer which type of services?A. Mobile banking B. Net banking
C. Forex banking D. Other
6) According to you which of the following banks provides optimal or economical interest rate? A. ICICI B. PNB C. HDFC D. SBI
7) Which feature of your scheme satisfied you to take it ?
A. Low installment B. Maximum time period
C. High installment amount D. Nothing
8) How would you rate the overall quality of your relationship with banks of housing finance considering all of your experiences with them? Would you say it is…….
A. Very good B. Good C. Fair D. Poor
9) On a scale of 1 to 5 where 1 represents “extremely dissatisfied” and 5 represents “ extremely satisfied” How would you rate your level of satisfaction with banks of housing finance in regards to price?
A. Excellent B. Very good C. Good D. Poor
10) In the case of suitability of EMI, which bank would you prefer? A. ICICI B. SBI C. HDFC PNB
11) Are you satisfy by the time taken in sanctioning the loan? A. Yes B. No
12) And, IN case of long term which bank would you choose? A. ICICI B.SBI C.PNB D.HDFC
13) Have you face any difficulty during taking the loan?
A. Yes B. No
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14) Are you agree with the after home loan services provided by your bank are best as compare to other bank?
A. Strongly agree B. Agree C. Disagree D. Strongly disagree
15) On a scale of 1 to 5 where 1 represents “ extremely dissatisfied” and 5 represents “ extremely satisfied”, Did you think the processing system is?
A. Excellent B. Very Good C. Good D. Average
16) How likely are to recommend which bank of housing finance to a friend or relative ?
A. ICICI B.HDFC C. SBI D. PNB
17) Which grade you want to give of home loan schemes of your bank? A. Excellent B. Good C. Average D. Bellows average
18) According to you , which positive aspect is playing more significant role in success of housing finance banks?
A. Sales promotion & brand B. Customer friendly home loan schemes C. Lower interest rates D. Lower EMI’s E. Easy sanctioning of the home loan
19) Any suggestion that you want to give………………
89