an overview of state it governance models presentation to the joint committee on legislative audits...
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An Overview of State IT Governance Models
Presentation to the Joint Committee on Legislative Audits and Information Management and Technology
Paul W. Taylor | Center for Digital Government
Beginning with the End in MindBeginning with the End in MindBeginning with the End in MindBeginning with the End in Mind
Consolidation is a means to an end … Cost Savings Operating Efficiencies New Service Delivery Models, Shared Services and/or a whole way of
organizing government.
Like spring cleaning, consolidation tidies up after living for a while and sprawling out all over a place
Has a green tinge to it – particularly through virtualization and its attendant energy savings
Governance: Getting Your Arms Around ITGovernance: Getting Your Arms Around IT
Source: Center for Digital Government/ eRepublic, 2011
Data Centers Servers Storage Networks/ Telecomm Desktops Automation Tools Software Licenses Contracts Staff
What Gets Consolidated? What Could be Shared?What Gets Consolidated? What Could be Shared?
Services/ Utilities Disaster Recovery/
Back Up Security Business
Intelligence E-mail Help Desk
Source: Center for Digital Government/ eRepublic, 2011
Trending IT Priorities Trending IT Priorities 2010-2013 2010-2013 and their and their relationship to IT Governancerelationship to IT Governance
Trending IT Priorities Trending IT Priorities 2010-2013 2010-2013 and their and their relationship to IT Governancerelationship to IT Governance
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Conventional span of control in IT Governance (but everything is related to everything else)
Core of IT Governance Do IT Well Do IT Once Do IT Anywhere Just Don’t Do IT Everywhere
See to - and Act on - the Edges of the Enterprise or Federation
Source: Center for Digital Government/ eRepublic, 2011
State IT Program Orientation (2004-2010)State IT Program Orientation (2004-2010)State IT Program Orientation (2004-2010)State IT Program Orientation (2004-2010)
2004
2006
2008
2010
54%
86%
WILLING TO SHARE
WILLING TO SHARE
Source: Center for Digital Government/ eRepublic, 2011
ITPROGRAM
CENTRALIZATIONReaction to uncoordinated (profligate)
spending, and unnecessary duplication
DECENTRALIZATIONReaction to poor service, inadequate capacity and lack of trust in central provider
SHARED SERVICE
ENVIRONMENTFlavor of StandardsBaskin Robbins 31One of Each
French VanillaCommunity Defined
VanillaCentrally Dictated
Architecture
FracturedHi Custom Hi Duplication
Service Oriented (Federated)•Retain internal control of core functions while maximizing cost efficiencies, bringing together functions that are frequently duplicated across organizations, offering these services more efficiently and at lower cost through shared services.•Competent and credible•Discretionary, competitively priced and cost recoverable•Balances needs of enterprise with those of agencies to act autonomously•Combines public sector mission with private sector discipline
McEnterpriseBillions Served
ConsistentlyCost Effectively &
Centrally Controlled
Nimble and Robust Structure and GovernanceNimble and Robust Structure and GovernanceNimble and Robust Structure and GovernanceNimble and Robust Structure and Governance
Source: Center for Digital Government/ eRepublic, 2007- 2011
High Value
Low Value
High Cost Low Cost
New Process
Current Process
Realizing Value: With Effective GovernanceRealizing Value: With Effective GovernanceRealizing Value: With Effective GovernanceRealizing Value: With Effective Governance
Leap and Reap
Rapidly
Creep and Weep Over a Much Longer Time
High Value
Low Value
High Cost Low Cost
New Process
Current Process
Keep the Old Process But Do
Less of It
Realizing Value: Without Effective GovernanceRealizing Value: Without Effective GovernanceRealizing Value: Without Effective GovernanceRealizing Value: Without Effective Governance
Cost
Value
Low
High
High
Eliminate
LeaveAs-Is
Integrate
Modernize
Good Governance = Deliberate DecisionsGood Governance = Deliberate Decisions
Governance: Key AttributesGovernance: Key Attributes
CIO with a desk down the hall from Governor’s Office
IT Rests with the Agency Head
Consensus = veto
AUTHORITY
Cabinet Level 78%
Member State IT Board 72%
Policy Setting 64%
Operations 74%
Project Management 66%
IT Funding 57%
BENCH – SUITE OF Cs
Technology 74%
Security 95%
Telecom 78%
Privacy/ Disclosure 48%
WEAK STRONG
LEVERS
Policy
- Business Strategy
- IT Strategy
Infrastructure/ Network
Systems/Applications
Operations
Development
Funding/ Investments
Staffing
Source: Center for Digital Government/ eRepublic, 2011
By Agency Groups
By Communities
Commonwealth of Massachusetts
IT as Vending Machine orDigital Barn Raising?
Governance & the Success of Shared ServicesGovernance & the Success of Shared Services
“Shared services work most effectively when there is a clear understanding of benefits to be achieved by sharing, and when governance processes acknowledge the retained shared ownership of the participants.”
- John P. Roberts, Gartner Group
Economies of scale Process consistency Supports enterprise
architecture Engagement of the
stakeholders Speed to market Operational excellence Innovation
Source: Center for Digital Government/ eRepublic, 2011
• Shared Services Committee• Which services, Best model, Managing the transition
• Governance of each shared service• Design, Critique, Monitor, Transparency• E.g. State Web Portal• Build, partner, or outsource?
• Clear communication and transparency– Newsletter, Improved Website
• Focus on each Customer– Stronger account management– Quarterly CIO level review
• Program for engaging department directors and other senior executives
What Governance Looks Like on the GroundWhat Governance Looks Like on the Ground
3Know the specifics of “As Is” vs. “To Be”How much, long, difficult? & what difference?
Another Half Dozen Governance PrinciplesAnother Half Dozen Governance PrinciplesAnother Half Dozen Governance PrinciplesAnother Half Dozen Governance Principles
Collaborate in design, build and oppsIf you must own it, share it4
Support reasonable experimentationTolerate controlled failure5
Think about the next PlatformStandardize, standardize, standardizeCost, management, security, performance6
Source: Center for Digital Government/ eRepublic, 2011
1Focus on the breakthrough, not the incremental improvement
Use technology to change the rules, cost structure, and the way the public’s business gets done
2Connect policy priorities and projects
Ensure that every project has tangible ties topolitical objectives and policy goals
Understand how things will be better when you are done
Another Half Dozen Governance PrinciplesAnother Half Dozen Governance PrinciplesAnother Half Dozen Governance PrinciplesAnother Half Dozen Governance Principles
Source: Center for Digital Government/ eRepublic, 2011
An Overview of State IT Governance Models
Presentation to the Joint Committee on Legislative Audits and Information Management and Technology
Paul W. Taylor | Center for Digital Government
[email protected] | 360.561.5984