an introduction to business intelligence for healthcare
DESCRIPTION
BI is rapidly advancing as a tool for getting the right information to the right people at the right time, streamline processes, and ultimately drive better interactions with patients, members, physicians, and partners. Join Perficient as Health BI Practice Manager, Mike Jenkins, discusses: The Basics of Business Intelligence BI Concepts and Definitions in the Healthcare Industry The BI Maturity Model This is an insightful introduction to business intelligence for healthcare.TRANSCRIPT
An Introduction to Business Intelligence in Healthcare
August 30, 2012
About Perficient
Perficient is a leading information technology consulting firm serving clients
throughout North America.
We help clients implement business-driven technology solutions that integrate
business processes, improve worker productivity, increase customer loyalty and create
a more agile enterprise to better respond to new business opportunities.
Perficient Profile
Founded in 1997
Public, NASDAQ: PRFT
2011 Revenue of $260 million
Major market locations throughout North America— Atlanta, Austin, Charlotte, Chicago, Cincinnati, Cleveland,
Columbus, Dallas, Denver, Detroit, Fairfax, Houston, Indianapolis, Los Angeles, Minneapolis, New Orleans, Philadelphia, San Francisco, San Jose, Southern California,St. Louis and Toronto
Global delivery centers in China, Europe and India
2,000+ colleagues
Dedicated solution practices
87% repeat business rate
Alliance partnerships with major technology vendors
Multiple vendor/industry technology and growth awards
Perficient brings deep solutions expertise and offers a complete set of flexible services to help clients implement business-driven IT solutions
Our Solutions Expertise & Services
Business-Driven Solutions• Enterprise Portals• SOA and Business Process Mgmt• Business Intelligence• User-Centered Custom Applications• Interactive Design• CRM Solutions• Enterprise Performance Management• Customer Self-Service• eCommerce & Product Information
Management• Enterprise Content Management• Enterprise Resource Planning• Management Consulting• Industry-Specific Solutions• Mobile Technology• Security Assessments
Perficient Services End-to-End Solution Delivery IT Strategic Consulting IT Architecture Planning Business Process & Workflow
Consulting Usability and UI Consulting Custom Application Development Offshore Development Package Selection, Implementation
and Integration Architecture & Application Migrations Education Interactive Design
Our Speaker
Mike Jenkins• Health BI Practice Manager for Perficient• 25+ years of experience architecting, developing, and
implementing solutions for organizations in the US, Canada, Europe, and Asia.
• Experienced in healthcare, finance, defense, manufacturing, training, and retail industries.
• Some of Mike’s healthcare projects include: • Developing a core measures proactive monitoring system• Developing an eHealth strategy for a growing community hospital• Implementing transparent pricing and outcomes measurement
solutions• Automating clinical and administrative tasks through forms
automation• Connecting multiple healthcare systems through a common
patient portal• Developing an electronic medical record application.
Outline
• What is BI• Why use BI• How do you use BI• Common BI terms and concepts• BI Maturity Model
What is Business Intelligence
An organizational framework comprised of a set of platforms, tools, capabilities, and processes mostly powered by information technology that assist an organization in converting their data and information into actionable and predictive knowledge
Simply put… BI uses data to make better and quicker decisions
Why use BI
• Healthcare generates data by the ton.• What do you DO with this data?• What CAN you do with this data?• Is it in an actionable format?• Can you get it into an actionable format?
5 rights for BI
• BI provides the ability for your organization to – get the right information – to the right people – at the right time – in the right format – via the right channel
Why use BI
Once this data is liberated, everyone in this organization from the Chairman to the mail clerk can use this data to find, justify, and qualify improvements.
BI enables your organization to poke into your data to identify broken workflows, locate trends, improve performance, increase profits, justify changes, and improve health.
Programs that Require BI
• Meaningful Use• Core Measures• HEDIS• PQRS• Accountable Care
How do you use BI
Report Cards – See how your team, your division, and/or your company is doing on key performance measurements
Real-time Status - Some of this data can be analyzed in real-time or within one day.
How can you improve your business if you could see the data immediately?
Root Cause Analysis - Profits are down. Do you know why? With BI, you can figure out if this is because you are seeing fewer patients, getting penalized on reimbursements, getting claims denies, or if you have a practice that isn't delivering. The cause of the problem might not be what you think. It is better to know for sure.
Key Performance Indicator
• This is what you measure– Average Wait Time– Average Length of Stay– 30 day Readmissions– Uncollected Revenue
Facts and Dimensions
Fact = KPIDimension are attributes that qualify facts
DatePhysicianInsurance ProviderDenial ReasonFacilityDiagnosis Code
AgeGenderRaceSchoolComplaintIn Network
Source: M87Systems
Cube
• Array of data that is understood in terms of its 0 or more dimensions.
Source: eAliance
Scorecard
Dashboard
Drill-down
• Demonstration
Decomposition Tree
Heat Map
BI Maturity Model
BI Maturity Model
EcosystemMindset
Enterprise
Department
Individual
Get in Touch with Perficient
• On Twitter: @Perficient_HC• Our Healthcare Blog:
blogs.perficient.com/healthcare/• To register for the second webinar:
www.perficient.com/Webinars• To download the Health BI White Paper:
www.perficient.com/WhitePapers