An Enterprise Agile Transformation: Lessons Learned at Unum - Miljan Bajic, Agile Coach at Unum

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IT often has multiple generations of technology, one overlaid on the other, customized into strange designs by unique requirements, deployment styles, and the crazy pressures of costs and deadlines.

It is the technology equivalent of the Grand Canyons layered and eroded geology. We are all curators of IT museums. We spend much of our budget maintaining them. - Dan BlumWe are all curators of IT museums

We are all curators of IT museums.

Miljan Bajic, CEC, MBA, PMPAgile Coach@miljanbajic @agilemaine

An Enterprise Agile Transformation: Lessons Learned at Unum

Good evening. My name is Miljan Bajic. Im Agile Coach at Unum. Unum has close to 10K employees and offices in many locations including Maine, Massachusetts, Tennessee, South Carolina, California, Ireland and UK. How many people do we have from Unum? How many people used to work at Unum?

Our IT systems are a tangled mess

Software and cathedrals are much the same first we build them, then we pray. -Sam Redwine

Like many large companies, our IT systems are very old and are becoming more and more difficult to maintain. We have aquired a lot of technical debt over the last 15-20 years. Weve are curators of an IT museum.

This image shows dependencies between apps in one of our systems (BAS). We have over 400 systems. This quote by Sam Redwine describes well our confidence in our development process.

So when we embarked on our Agile Journey in 2014 our goal was to Improve Quality, Deliver Right Faster, Enhance Customer, Experience, and Improve Collaboration.

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So when we embarked on our Agile Journey in 2014 we looked at transforming in 3 areas. Not only did we make structural/org and process changes. We also made work environment changes.

So, how's it going at Unum?

Organizational Culture is in Conflict With Agile Values

So, what did we learn?

We can't be agile if only the development teams are doing Agile

So what did we learn? Unum has gone through many reorganizations.IT has adopted many different methodologies in the past. Its not about doing Agile, Its about being agile.

Water-Scrum-Fall is a Reality for Unum

Organizational Culture is in Conflict With Agile Values

Building an internal capability for scaling and sustaining changes is essential.

So what did we learn? Unum has gone through many reorganizations.IT has adopted many different methodologies in the past. Its not about doing Agile, Its about being agile.

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