wp it role customer satisfaction
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Electronic copy of this paper is available at: http://ssrn.com/abstract=160168
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UNIVERSITY OF MICHIGAN
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Working Paper =
Customer Satisfaction for Financial Services:
The Role of Products, Services, and Information Technology
Mayuram S. Krishnan
Stephen M. Ross School of Business at the University of Michigan
Venkatram Ramaswamy Stephen M. Ross School of Business
at the University of Michigan
Mary C. Meyer Stephen M. Ross School of Business
at the University of Michigan
Paul Damien Stephen M. Ross School of Business
at the University of Michigan
Ross School of Business Working Paper Series
Working Paper No. 99-004 June 1998
This paper can be downloaded without charge from the
Social Sciences Research Network Electronic Paper Collection: http://ssrn.com/abstract=160168
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