workshop workshop qtim&r: quality tools, instruments, methods and results 23/11/2012 the 7th...

Workshop

QTIM&R: Quality Tools, Instruments, Methods and Results

23/11/2012

The 7th European Quality Assurance Forum “How does quality assurance make a difference?”

Hosted by Tallinn University, Tallinn, Estonia22-24 November 2012

Twitter your comments during this workshop to:

• #QTIMER• Or use the link on www.khlim.be/112

Describe (y)our bottlenecks for quality assurance

with single keywords

max. 8 min.

Write down your keywords on quality assurance (1 per post-it) and give them to Reinoud:

• 6000 students / 800 employees • 7 faculties / 17 research groups• member of the Association KULeuven,

network of KULeuven and 12 university colleges in Flanders– open and dynamic network, with more than 80.000 students– exceptional resource pool with a wide range of study and training programmes,

outstanding research, and high quality community engagement.

• active member of different European educational networks• exchange students with many universities throughout Europe• co-operation with schools and organisations all over the world

Catholic University College / LCUC

(Katholieke Hogeschool Limburg / KHLim)

Who and where are we?

Members of the Quality Staff KHLim:• reinoud.vandervelden@khlim.be

Q in education

• dries.froyen@khlim.be Q coordination• luk.indesteege@khlim.be

Q in research and LLL

Some results of our own internal research

1. 3 min. questionnaire ( Drive) on our quality culture

2. Invitation sent to 800 mailboxes from colleagues

3. 373 answers (almost 50%) after two days (and nights)

4. Name was optional, about ¼ did (the most motivated)

5. Feedback: 3 short reports in the weekly internal newsletter with figures and quotes

Some statements we used

• My definition of quality is: personal / from our team / from our faculty / from our HEI

• Leadersship in my department is: absent / vague / strong / empowering

• My autonomy (in my work) is:zero / limited / large / unlimited

• The time I spend for/with quality is:zero / less than needed /sufficient / more then I wish

• I go to work:with a sigh / neutral / hopeful / whistling

Some quotes from Report 1

• Sometimes I am afraid for the quality of our education because... too much concern for quality.

• Quality requires time, which is more and more difficult to release

• In theory we have a lot of quality,but in practice little material can be found

Illustrations: http://www.homeinvest.nl/disclaimer

Some quotes from Report 2

• How do I feel in the morning, on the road to my job?

• Our personal autonomy is the reason why dealing with stress, tension and pressure still remains feasible.

• We need less ‘management’ and more leadership, with vision and charisma.

hopeful

whistling

with a sigh

neutral

Some quotes from Report 3

• Good enough is not good enough

• Quality is : to bring out the best of every employee

• How many time do I spend on quality:

• We continue to rush…

much

little

very much

nothing

Our instant Quality Wordle today :

Our bottlenecks for quality assurance

Let’s try Drive

• Go to www.khlim.be/112 • Click on Tallinn workshop QTIM&R• Fill in the questionnaire (3 min.)

Now we go for solutions

www.brainwads.net/drewhawkins/2011/07/brainstorming-challenges/

The viscious circle of quality

• No time to learn →• Lack of knowledge about Quality Assurance →• Much time used for Q A →• No time at all →

Theme of the brainstorm: How can we help the middle-management of our HEI to assure quality?

• Trigger your mind for (elements of) solutions to break open the viscious circle of quality

• Write down every solution on 1 paper in one or a few keywords

• Max 7 solutions for each participant • Delivery: wait for your turn

The rules of the brainstorm:

Here comes Wordle again to show us our results

Questions ???

This presentation will be available on www.khlim.be/112

Good luck with Q in your HEI

THX