Workshop

QTIM&R: Quality Tools,

Instruments,

Methods and Results

23/11/2012

7th European Quality Assurance Forum 22 – 24 November 2012

Tallinn University, Estonia How does Quality Assurance Make a Difference?

Twitter your comments

during this workshop to:

• #QTIMER

• Or use the link on www.khlim.be/112

Describe (y)our bottlenecks for

with single keywords

max. 8 min.

Write down your keywords on quality assurance (1 per post-it) and give them to Reinoud:

• 6000 students / 800 employees

• 7 faculties / 17 research groups

• member of the Association KULeuven,

network of KULeuven and 12 university colleges in Flanders – open and dynamic network, with more than 80.000 students

– exceptional resource pool with a wide range of study and training programmes,

outstanding research, and high quality community engagement.

• active member of different European educational networks

• exchange students with many universities throughout Europe

• co-operation with schools and organisations all over the world

Catholic University College / LCUC (Katholieke Hogeschool Limburg / KHLim)

Who and where are we?

Members of the Quality Staff KHLim: • reinoud.vandervelden@khlim.be

Q in education

• dries.froyen@khlim.be Q coordination

• luk.indesteege@khlim.be Q in research and LLL

Some results of our own

internal research

1. 3 min. survey ( Drive) on our quality culture

2. Invitation sent to 800 mailboxes from colleagues

3. 373 answers (almost 50%) after two days (and nights)

4. Name was optional, about ¼ did (the most motivated)

5. Feedback: 3 short reports in the weekly internal newsletter with figures and quotes

Some statements we used

• My definition of quality is: personal / from our team / from our faculty / from our HEI

• Leadersship in my department is: absent / vague / strong / empowering

• My autonomy (in my work) is: zero / limited / large / unlimited

• The time I spend for/with quality is: zero / less than needed /sufficient / more then I wish

• I go to work: with a sigh / neutral / hopeful / whistling

Some quotes from Report 1

• Sometimes I am afraid for the quality of our education because... too much concern for quality.

• Quality requires time, which is more and more

difficult to release • In theory we have a lot of quality,

but in practice little material can be found

Illustrations: http://www.homeinvest.nl/disclaimer

Some quotes from Report 2

• How do I feel in the morning, on the road to my job?

• Our personal autonomy is the reason why dealing with

stress, tension and pressure still remains feasible.

• We need less ‘management’ and more leadership, with vision and charisma.

hopeful

whistling

with a sigh

neutral

Some quotes from Report 3

• Good enough is not good enough

• Quality is : to bring out the best of every employee

• How many time do I spend on quality:

• We continue to rush…

much

little

very much

nothing

Our instant Quality Wordle today :

Let’s try Drive

• Go to www.khlim.be/112 • Click on Tallinn workshop QTIM&R • Fill in the questionnaire (3 min.)

Now we go for solutions

www.brainwads.net/drewhawkins/2011/07/brainstorming-challenges/

The viscious circle of quality

• No time to learn → • Lack of knowledge about Quality Assurance → • Much time used for Q A → • No time at all →

Theme of the brainstorm:

How can we help the middle-management

of our HEI to assure quality?

• Trigger your mind for (elements of) solutions to break open the viscious circle of quality

• Write down every solution on 1 post-it in one or a few keywords

• Max 7 solutions for each participant • Delivery: wait for your turn

The rules of the brainstorm:

Here comes Wordle again

to show us our results

Questions ???

This presentation will be available on www.khlim.be/112

Good luck with Q in your HEI

THX