working with psycho-social problems in qc

WORKING WITH PSYCHO-SOCIAL PROBLEMS IN SQC

Himal GautamHimal GautamPresident,President,

SQC GlobalNet - NepalSQC GlobalNet - Nepal

Background

● SQC focuses on solving the students' problems and most of them are psycho-social problems.

● Most of the tools and techniques used in SQC have been borrowed from industries which are meant for quantitative analysis.

Background

● The quantitative tools require interpretation of data in terms of precise numbers.

● When it comes to psycho-social problems, such interpretation is complex.

Psycho-social Problems

The problems caused by individual perceptions and social context could be

termed as psycho-social problems.

The statistical limitations of our tools do not allow enough space and proper

research on these problems.

To begin...

Being specific about some subjective tools we use, they seem to require some social-modification to foster proper research of the problem.

QC in Industries

Types of problems

● Problems are clearly visible because the size of the products are not so varying.

● Most of them have a direct effect on the final product.

Types of problems

● Rest of them generally affect the process.

● All of these parameters are clearly measurable and can be expressed with the help of the quantitative tools and techniques.

Analysis and Solution of Problems

● The causes of the problems can be brought into Man, Machine, Method, Material(4M).

● All the above parameters are measurable.

Analysis and Solution of Problems

● During the implementation, the change is visible and it is easy to implement and/or change strategies.

● The end result can give a clear image of the implementation process.

After the implementation...

● 4M can again give a clear picture of the success/flaws of the implementation process.

● The end result can be expressed numerically and can be compared with the initial situation accurately.

● Numbers give an easy, accurate basis for research and solution.

QC in Schools

SQC

● QC was a well-working concept in industries and is still equally effective.

● But when the same principle was put into schools, it worked but in cases of some problems, it was not possible to express the data in numbers precisely.

SQC

● The result-inclined problems and the problems of human context had a great gap in between.

● The 4M concept could not engulf all the causes of the psycho-social problems faced by students.

Similarities

● Some problems can be expressed numerically and can be analyzed through same tools and techniques.

● 4M maybe able to include the causes in case of such problems.

Differences

● Most of the students' problems are psycho social.

● Some psycho-social problems that SQC has dealt with are Superiority/Inferiority Complex, Bullying, Lack of concentration, Love and Relationships, Cliquishness, etc.

Differences

● While working with the above problems, numerical analysis was not easy and the use was very complicated. Still, there may be a need of numerical analysis at points.

Improvisations/Modifications

● Numerical analysis was used on a limited scale..● Different parameters were set during the use of

Ishikawa Diagram.● Qualitative data collection and analysis was put

on higher priority.● Numerical information was taken as a support

tool and not as the sole basis.

Bullying

Human Time

PsychologyEnvironment

Student

Talented ones

Friends

Physical Strong ones

Eating Time

Play TimeClass time

Hostel time

While Traveling

Free time

Bad Environment

Bad Economic Condition

Bad Accompany

Bad Life Style

Showing physical energy

Matter of Reputation

Arrogance

Misunderstanding

Ishikawa Diagram of Bullying

Bullying

Materials Habit

MethodOthers

Beating

Scolding

Ragging

Threatening

Indirectly help by non-

teaching staffs

Stick

Body parts

Words

Bad habit

Feeling of revenge

High Tempered

Ishikawa Diagram of Bullying

Nepotism

Inferiority/ Superiority Complex

School Machine

EnvironmentFamily

Teachers

Friends Identity

CrisisExtra Curricular activities

T.V.

Computer, Internet

Economic Condition

Brothers and Sisters

Culture

Town Vs. Village

Physical appearance

EldersParents

Expensive Gadgets

Academic performance

Cause and Effect Diagram (Ishikawa Diagram)

Findings

● Psycho-social problems required abstract subjective analysis.

● Subjective tools such as brainstorming, fishbone and affinity diagram were more effective during research

● Human psychology plays an important role in problem solving process.

What can industries learn from this?

Human psychology also plays a major role in the industrial problems so the factors discussed in this presentation should be put into consideration while solving problems.

People are inherently good and they want to do a good job.

People learn differently and hence think differently. Working on people's

learning processes rather than exhorting them would rather be

better.Ranking destroys people.

Edward Deming

Last words....

We, as human beings need to learn to put human psychology into consideration while

solving problems.Only subjective research can make this

possible.By doing so, we can prevent the society

from becoming like an industry where the outcome means everything.

Thank you very much!!!

Himal Gautamhimalgautam@gmail.com

Http://sqcglobalnet.wordpress.com