working in teams - communicating at work by adler
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7/17/2019 Working in Teams - Communicating at work by Adler
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Copyright 2002 by The McGraw-Hill Companies, Inc. All rights resere!.
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Working in Groups
PART FOUR
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Working in Teams
Chapter Summary
Characteristics of Groups and TeamsTypes of Groups and TeamsApproaches to Working in Groups and
Teams
Pro!em"So!#ing Communication$ffecti#e Communication in Groups and
Teams
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Characteristics of Groups and Teams
Characteristics of Teams
Si%e &fi#e to se#en
peop!e'(nteraction
(nterdependence
)urationGoa! )irectedness
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Characteristics of Groups and Teams
What Makes a Group a Team?
C!ear and (nspiring Shared Goa!s
Resu!ts")ri#en Structure
Competent Team *emers
Unified Commitment
Continued...
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Characteristics of Groups and Teams
What Makes a Group a Team?
Co!!aorati#e C!imate
Standards for $+ce!!ence
$+terna! Support and Recognition
Princip!ed ,eadership
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Types of Groups and Teams
Face"to"Face Teams
-irtua! Teams
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Approaches to Working in Groups and
Teams Centralized Leadership
Trait Approach &physica! attracti#e. sociai!ity. inte!!igence.
desire for !eadership. and origina!ity'
Sty!e Approach &authoritarian. democratic. and !aisse%"faire'
Contingency Approaches &est !eadership sty!e is f!e+i!e'
&!eader memer re!ations/ task structure/ and !eader0spo1ers'
,ife cyc!e Approach
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Approaches to Working in Groups and
Teams Self!irected Work Teams
When to Use Se!f")irected Teams
Characteristics of Se!f")irected TeamsTechnica! or Functiona! $+pertisePro!em"So!#ing and )ecision"
*aking Ski!!s
(nterpersona! Ski!!s
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Approaches to Working in Groups and
Teams Self!irected Work Teams
Shared Po1er in Groups
,egitimate 2 Position Po1erCoerci#e Po1er &po1er to punish'Re1ard Po1er$+pert Po1er
Referent Po1er(nformation Po1erConnection Po1er
Continued...
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Approaches to Working in Groups and
Teams,eadership $mergenceChosen y methods of residues. consisting of t1o
phases3
(f you are in a run for a !eadership position4Ta!k often)on0t push too hard3Sho1 your competence3
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"ro#lemSol$ing Communication
%eflecti$e Thinking Se&uence
)efine the Pro!em
Ana!y%e the Pro!em$sta!ish Criteria for a So!utionConsider Possi!e So!utions to the Pro!em)ecide on a So!ution
(mp!ement the So!utionFo!!o1 Up on the So!ution
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"ro#lemSol$ing Communication
Stages in Group "ro#lem Sol$ing
Orientation Phase
Conf!ict Phase$mergence PhaseReinforcement Phase
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"ro#lemSol$ing Communication
Stages in Group "ro#lem Sol$ing
Figure 8"54 Cyc!ica! Stages in an Ongoing Group
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Consensus
*a6ority -ote*inority )ecision$+pert OpinionAuthority Ru!eChoice of a )ecision"*aking *ethod
"ro#lemSol$ing Communication
!ecisionMaking Methods
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Choice of a )ecision"*aking *ethod
What Type of )ecision is 7eing *ade9o1 (mportant is the )ecision9o1 *uch Time is A#ai!a!eWhat Are the Persona! Re!ationships Among
*emers
"ro#lemSol$ing Communication
!ecisionMaking Methods
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Sometimes an indi#idua!0s goa! in a group is
identica! to the shared goa! of the group3Pro!em0s occur 1hen an indi#idua!0s goa!
conf!icts 1ith the group3See Ta!e 8":4 Group Process -aria!es
Associated 1ith Producti#ity
'ffecti$e Communication in Groups and
Teams %ecognize (oth Group and "ersonal Goals
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$nforcing ;orms of the Group or Team
)e!aying Action9inting Aout the -io!ation)iscussing the Pro!em Open!yRidicu!ing and )eriding the -io!ator
Re6ecting or (so!ating the )e#iant
'ffecti$e Communication in Groups and
Teams "romote !esira#le )orms
Continued...
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Create )esira!e ;orms $ar!yComp!y 1ith $sta!ished ;orms
Whene#er Possi!e
'ffecti$e Communication in Groups and
Teams "romote !esira#le )orms
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'ffecti$e Communication in Groups and
Teams
Shared or Compati!e Goa!sProgress To1ards Goa!s
Shared ;orms or -a!ues*inima! Fee!ings of Threat Among *emers(nterdependence Among *emersCompetition from Outside the GroupShared Group $+periences
"romote an *ptimal Le$el of Cohesi$eness
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'ffecti$e Communication in Groups and
Teams(!!usion That the Group is (n#u!nera!eTendency to Rationa!i%e or )iscount ;egati#e (nformationWi!!ingness to (gnore $thica! or *ora! Conse
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'ffecti$e Communication in Groups and
Teams
Conduct a Warm"Up Session
Generate Possi!e So!utions$!iminate )up!icate (deas$#a!uate (deas
'ncourage Creati$ity
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