workgroup # 120 communicating entry requirements/ in-home delivery dates solutions/ seasonality...
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Workgroup # 120
Communicating Entry Requirements/In-Home Delivery Dates Solutions/
Seasonality Impacts
INDUSTRY CO-CHAIR
DALE MILLER
POSTAL CO-CHAIR
CHRIS ORONZIO
Overview of Activities Achieving Desired Results
Communicating CETs
Exploring Solutions for IHD mailings
Other Issues
Recommendations
Appendices
Outline of Final ReportMTAC # 120
Held 4 face-to-face meetings and 8 telecoms
from January – November 2008
Posted meeting notes and other information
in MTAC Issue Tracking System (MITS) for
MTAC 120 under “View Minutes”
Overview of ActivitiesMTAC # 120
Workgroup responsible for 9 tasks Define business needs of mailers who target
messaging around IHD
Outline entry processes to achieve IHD
Communicate CET definition and requirements
Identify effects of seasonality on mail
preparation, entry, service performance
Achieving Desired ResultsMTAC # 120
Destinating Standard Mail has national CET
Originating Standard Mail linked to Critical
Acceptance Time and defined locally
CETs for other products were determined by
local offices
Publish CETs for 500 major induction points
Communicating CETsMTAC # 120
Short Term Solution: post link in Mail Entry
Support with CET spreadsheet
Long Term Solution: incorporate CETs in
new website
Communicating CETsMTAC # 120
Created new RIBBS link - Mail Entry Support
IHD Guidelines contains 3 tabs Chart aligning 2-day and 3-day IHD requests for
Standard Mail with destination entry
Delivery Color Codes
Destination entry of Periodicals and Package
Services
Exploring Solutions for IHD MailingsMTAC # 120
Need for Consistent Delivery
Lack of standardization for IHD requests
Concerns about FAST constraints
Other Issues in Final Report MTAC # 120
1. Incorporate CETS into new web-based
customer interface created in Phase 3 of
labeling list redesign
2. Consider development of new service
around mailings with requested IHD
RecommendationsMTAC # 120
Thank You, Work Group MembersTodd Black Wanda SenneWK Chan Joe Schick Steve Colella John Sexton Debbie Cooper Kathy Siviter Nancy Cushman Ty Taylor Rich Domagala Phil Thompson Deborah Damore Ann Urban Erv Drewek Debbie Wood Rose Flanagan Debbie Bell Joy Franckowiak Tom Cook Paul Giampolo Sue FarrisCharley Howard Susan FilosiDon Landis Jamie GallagherJoyce McGarvy Susan HawesDale Miller Chris Oronzio
MTAC # 120
QUESTIONS?
MTAC # 120
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