wilbanks resume october 2015
Post on 15-Apr-2017
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BETTINA R. WILBANKS2310 Brewery Rd. Apt.
Cross Plains, WI, 53528
(770) 906-2224
brwjww00@hotmail.com
SUMMARY
Experienced and dependable individual with an extensive background in Customer Service. Event Planning, Financial Planning and Account Management. Excellent written and verbal communication skills, outstanding organizational, problem solving, and interpersonal skills. Demonstrated the ability to handle sensitive information in a confidential and professional manner.
PROFESSIONAL ACCOMPLISHMENTS
PEXCO, LLC, Alpharetta, GA 2014 - 2015
Receptionist/Data Entry
Answered phones and welcomed clients to the office.
Assisted in scheduling travel, sending memos and distributing mail.
Worked with accounts receivable entering data and other administrative tasks.
STATE FARM INSURANCE, Atlanta, GA 2013 - 2014
Auto Insurance Claims Representative
Worked in a call center assisting customers who were involved in auto claims.
Determined liability and gave guidance with auto repair, rentals, and towing.
Worked in a team environment handling calls from across the United States.
MACYS, Alpharetta, GA 2011-2012
Department Sales Representative
Displayed new merchandise and worked in sales in all areas of the store.
Assisted customers with their purchase choices and gave excellent customer service.
CHEMSTATION, Atlanta, GA 2001-2009
Client Development Partner
Client development responsibilities included extensive international and national travel for
expanding business and award existing employees for their sales efforts.
Assisted in planning and implementing client appreciation events for social and business growth.
BETTINA R. WILBANKS Page Two
FIRST UNION BANK, Atlanta, GA 1986-1996
Personal Banker
Utilized exceptional customer service with new and existing customers. Assisted in helping clients with banking and investment decisions.
Assisted in consumer lending and daily operations of the branch.
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EDUCATION
BS, Political Science, Kennesaw State University – Kennesaw, GA
KSU Alumni Association – active member
Commencement ceremony volunteer
Focus group participant
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