BETTINA R. WILBANKS2310 Brewery Rd. Apt.

Cross Plains, WI, 53528

(770) 906-2224

brwjww00@hotmail.com

SUMMARY

Experienced and dependable individual with an extensive background in Customer Service. Event Planning, Financial Planning and Account Management. Excellent written and verbal communication skills, outstanding organizational, problem solving, and interpersonal skills. Demonstrated the ability to handle sensitive information in a confidential and professional manner.

PROFESSIONAL ACCOMPLISHMENTS

PEXCO, LLC, Alpharetta, GA 2014 - 2015

Receptionist/Data Entry

Answered phones and welcomed clients to the office.

Assisted in scheduling travel, sending memos and distributing mail.

Worked with accounts receivable entering data and other administrative tasks.

STATE FARM INSURANCE, Atlanta, GA 2013 - 2014

Auto Insurance Claims Representative

Worked in a call center assisting customers who were involved in auto claims.

Determined liability and gave guidance with auto repair, rentals, and towing.

Worked in a team environment handling calls from across the United States.

MACYS, Alpharetta, GA 2011-2012

Department Sales Representative

Displayed new merchandise and worked in sales in all areas of the store.

Assisted customers with their purchase choices and gave excellent customer service.

CHEMSTATION, Atlanta, GA 2001-2009

Client Development Partner

Client development responsibilities included extensive international and national travel for

expanding business and award existing employees for their sales efforts.

Assisted in planning and implementing client appreciation events for social and business growth.

BETTINA R. WILBANKS Page Two

FIRST UNION BANK, Atlanta, GA 1986-1996

Personal Banker

Utilized exceptional customer service with new and existing customers. Assisted in helping clients with banking and investment decisions.

Assisted in consumer lending and daily operations of the branch.

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EDUCATION

BS, Political Science, Kennesaw State University – Kennesaw, GA

KSU Alumni Association – active member

Commencement ceremony volunteer

Focus group participant

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