what to test?! the conversion game show

Post on 17-Oct-2014

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If you know anything about your customers, you can profile them and make better decisions about what to test on your Web site to increase conversions to leads and sales. This "game show" showed that audience members could make good decisions even if they weren't Conversion Scientists. Presented at Pub Con South 2009 for the Conversion Testing And Optimization Panel with Bill Leake and Taylor Pratt.

TRANSCRIPT

Let’s Play

What to

Test?!

The Conversion

Game ShowPresented by

Brian MasseyConversion SciencesConversionScientist.combrian@ConversionScientist.comMore Leads. More Sales. Same Traffic

Ground Rules

“Your business has only 3 or 4 customers living at thousands of different addresses.”

Roy H. Williams

Profile Your VisitorsBoomer/Silent Generation X Millennial

TVEmail

Social Media

MethodicalMethodicalCompetitiveCompetitive

SpontaneousSpontaneous

Logical

Logical

Emotional

Emotional

Quick DecisionsQuick Decisions Slow DecisionsSlow Decisions

Let’s Play

What to

Test?!

The Conversion

Game Show

Merriam, GenXNew Wood FloorsSink is leaking profusely

SPONTANEOUSSPONTANEOUS

Business Site: Plumber

What To Test?Calls to Action

Image courtesy djones76 via istock.xchng

Profile:

Merriam, GenXNew Wood FloorsSink is leaking profusely

Contact Us

512-553-5501

SPONTANEOUSSPONTANEOUS

Business: PlumberWhat To Test?Calls to Action

1

2

3

4

Image courtesy djones76 via istock.xchng

Merriam, GenXNew Wood FloorsSink is leaking profusely

Contact Us

512-553-5501

SPONTANEOUSSPONTANEOUS

Business: PlumberWhat To Test?Calls to Action

1

2

3

4

Image courtesy djones76 via istock.xchng

What to Test?! CategoriesJames, GenXAmateur Soccer PlayerPlays to winSpares no expense on game

COMPETITIVECOMPETITIVE

Business: Sports Equipment

Image courtesy Mart1n via istock.xchng

Profile:

What to Test?! Categories

James, GenXAmateur Soccer PlayerPlays to winSpares no expense on game

Soccer Equipment

COMPETITIVECOMPETITIVE

Business: Sports Equipment

Hot New Products

Editor’s Choice

Best Deals

2

1

3

4

Image courtesy Mart1n via istock.xchng

What to Test?! Categories

James, GenXAmateur Soccer PlayerPlays to winSpares no expense on game

Soccer Equipment

COMPETITIVECOMPETITIVE

Business: Sports Equipment

Hot New Products

Editor’s Choice

Best Deals

2

1

3

4

Image courtesy Mart1n via istock.xchng

Roy, BoomerOperations ManagerLooking for Workflow SoftwareNot Technical

METHODICALMETHODICAL

Business: Manufacturer

What To Test?!Copy

Image courtesy freber via istock.xchng

Profile:

METHODICALMETHODICAL

Business: Manufacturer

3

What To Test?!Copy

Our on-demand software provides a best-of-breed solution to quickly drive performance information to the right people in an organization.Read MoreNew IBM Case StudyBusiness transformation achieved using SOA and other technologies for Texas Health & Human Services Commission

2

1

METHODICALMETHODICAL

Business: Manufacturer

3

What To Test?!Copy

Our on-demand software provides a best-of-breed solution to quickly drive performance information to the right people in an organization.Read MoreNew IBM Case StudyBusiness transformation achieved using SOA and other technologies for Texas Health & Human Services Commission

2

1

Sara, GenXSales EngineerNeeds a place to take careof her dog during businesstrips.

HumanistHumanist

Business: Pet Kennel

What To Test?!Headlines

Image courtesy adripoveda  via iistock.xchng

Profile:

Sara, GenXSales EngineerNeeds a place to take careof her dog during businesstrips.

HumanistHumanist

Business: Pet KennelThe Best Price in Town on Kenneling Services

3

1

What To Test?!Headlines

Our Trained Staff Looks Forward to Caring for Your PetThe Largest Kennel in the City

2

Give Your Dog a Vacation

4

Image courtesy adripoveda  via iistock.xchng

Sara, GenXSales EngineerNeeds a place to take careof her dog during businesstrips.

HumanistHumanist

Business: Pet KennelThe Best Price in Town on Kenneling Services

3

1

What To Test?!Headlines

Our Trained Staff Looks Forward to Caring for Your PetThe Largest Kennel in the City

2

Give Your Dog a Vacation

4

Image courtesy adripoveda  via iistock.xchng

Rick, MillennialIT AdminLooking for a quick way todiagnose a problem with a new server.CompetitiveCompetitive

Business: IT Services

What To Test?!Forms Buttons

Image courtesy jenikahycc via iistock.xchng

Profile:

CompetitiveCompetitiveBusiness: IT Services

What To Test?!Form Buttons

3

1 2

4

Free Demo Free Demo

Free Demo Free Demo

Submit Start Demo

Next Step Download Now

CompetitiveCompetitiveBusiness: IT Services

What To Test?!Form Buttons

3

1 2

4

Free Demo Free Demo

Free Demo Free Demo

Submit Start Demo

Next Step Download Now

Connect with Brian

http://ConversionScientist.comhttp://brian.massey.name/http://brian.massey.name/facebook http://brian.massey.name/twitterOr just show up in Austin

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