webinar: microsoft lync as an extensible platform

Welcome to the WebinarMicrosoft Lync as an Extensible Platform

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Agenda

• About Harbinger Systems• Lync as an Extensible Platform• Key Custom Applications• Demo 1: The Essence of Presence• Demo 2: Conversation Translator • Demo 3: IM an Expert• Demo 4: Visual IVR• Demo 5: Contact Center• Overview of Lync APIs

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About Harbinger Systems

Software Technology

Services Company

Locations:

- Pune, India

- Redmond, WA

- Pleasanton, CA

Specialized Skills: Lync Custom Development, Consumer Apps, eLearning Solutions, Advanced Testing

Solutions

Mobile App Development

Web Based Enterprise

Apps

Product Development

Experience

Approved Microsoft, Cisco and RedHat

Vendor

In business for 22+ years

Global Headcount:

500+

Awards and Recognitions

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22+ 500+

Lync as an Extensible Platform

Lync

Software Powered Solution• Easy to extend• Easy to integrate

Rich set of .NET APIs• Web• Client• Server

CWE, An Embedded Browser• Hosting Environment• Display Contextual Application

Build for your business needs• Embed Lync in your application• Build your own client experience

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Key Custom Applications

Enhance Communications• Enhanced Presence• Click to Communicate• Contextual Communications

Cut-down Human Latency• Notifications and Alerts• Interactive Outbound• Expert Finder

Extend the Reach of the Application• Web Chat• Query Response Bots• Interactive Voice Response

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Demo 1: Essence of Presence

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Set Custom Activity

Change Display Photo

Demo 2: Conversation Translator

Real-time Language Translation

Powered by Bing Translation

Preview before Sending

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Demo 3: IM an Expert

Real-time Question - Answering Service

Connect Askers with ExpertsBuild Q&A

Knowledge Base

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Demo 4: Visual IVRSilverlight UI in CWE

Click on Title to CallText Based Navigation

No More Wait Time

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Demo 5: Contact Center

Build on Sample Contact Center Application

Contextual Web Chat

Escalate to Voice Call

Hold/Resume Call Features

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Lync APIs

Unified Communication

s Web API

Lync Managed API

Persistent Chat APIs

Unified Communications Managed API

Exchange Web Services

Managed API

Mail Apps for Office 2013

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