voice picking and rf technology merge in the warehouse

Lucas Systems, Inc.11279 Perry HighwayWexford, PA 15090

phone 724, 940. 7000fax 724. 940. 7001

sales@lucasware.comwww.lucasware.com

When Worlds Collide:How Multi-Modal Voice Applications Are Changing the

Face of DC Operations

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A 2013 survey by SCI shows that voice-directed applications are well-established in the warehouse, and adoption is accelerating. When most

people think of voice they think “voice picking” but a growing percentage of DCs are using voice beyond picking.

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Not surprisingly, warehouse managers in DCs using voice are generally far more satisfied with warehouse operations.

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Current voice users have seen benefits across the top two DC performance requirements: labor efficiency and order accuracy. As the next slides show,

the need for speed and accuracy are increasing…

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Source: From Cost Center to Growth Center: Warehousing 2018, Motorola

Solutions, 2013

This recent survey shows that DCs are

expanding, and complexity is

increasing: SKU proliferation,

increased inventory turns,

etc.

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Source: From Cost Center to Growth Center: Warehousing 2018, Motorola Solutions, 2013

In addition to speed and accuracy, traceability is coming to the fore. As a result, more and more DCs are embracing multi-modal applications that

combine voice and RF (screen and barcode scanning).Every Jennifer™ VoicePlus application delivered since 2005 is multi-modal.

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Voice-only Solutions

Voice-Enablement

First Generation Multi-Modal Solutions

Advanced Multi-Modal Solutions

Advanced multi-modal solutions combine the latest voice and mobile technologies with sophisticated applications (task interleaving, adaptive workflows) to drive transformational gains in DC efficiency - far beyond

what you would get with voice-enablement or voice-only systems.

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• Leverage versatility of RF devices for most efficient transaction

• Real-time visibility/dashboards to

warehouse operations

• Hands and eyes-free allows staff to navigate smoothly

• Process improvement/reengineering

• Leverage new tools todrive greatest gains

Process Optimizatio

n

Voice-Directed Workflow

Multi-Modal Data

Capture

Real-time Performanc

e Managemen

t Tools

Multi-modal opens up a world of process flexibility. To get the most of the possibilities, take a holistic approach to process design and technology

selection – apply the best technology for each task.

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Summary

• Voice is a proven solution for improving distribution operations – now more than ever, it’s a critical technology.

• Voice solutions of the past are giving way to rich, multi-modal applications.

• To get transformational gains with multi-modal applications you need a different approach:– Treat your multi-modal project as a process improvement

opportunity.

– Understand the appropriate role of voice, scanning and screens.

– Think closely about the warehouse floor and carefully consider ease of use, training, and up- and downstream processes.

– Look beyond the warehouse floor for means to improve management effectiveness and customer service.

Lucas Systems, Inc.11279 Perry HighwayWexford, PA 15090

phone 724, 940. 7000fax 724. 940. 7001

sales@lucasware.comwww.lucasware.com

Thank You!

jennifer@lucasware.com